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Customer service manager jobs in Tennessee

- 2,424 jobs
  • Store Manager - #780 - Nashville, TN

    Majors Management 3.4company rating

    Customer service manager job in Nashville, TN

    Store Manager SUMMARY: As a Store Manager, you will be responsible for all aspects of your store's team and operations. You will be responsible for driving store profitability and managing your inventory levels. You are responsible for recruiting and hiring talent, while providing training and development to retain a customer focused workforce that will consistently provide a superior guest experience, delivering on our brand promise of “Convenience You Can Trust”. PRIMARY RESPONSIBILITIES: Responsible for managing the day-to-day store operations, which includes hiring top talent, training, and developing your team while driving store profitability. You will build and foster a culture where the primary focus will always be on the guests' needs and providing Convenience You Can TRUST . Serve as a role model to team members in and outside of stores by consistently presenting a high energy, friendly attitude to team members and guests. Actively manage your P&L and inventory by identifying store and category sales trends and implementing action plans to generate and drive additional sales opportunities to maximize performance and drive profitability. Create an organized and process-oriented environment. Communicate company objectives as necessary so that store team members understand how the company strategy fits into their daily operations. Set clear expectations for team members, track results, and manages performance for continuous improvement. Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls. Create a culture of people-first, superior guest service, and operational excellence to deliver on MAPCO brand standards. Focus on execution and creating a culture with systems and resources in store. Practice discipline to optimize results by efficient expense spending and thorough planning. Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses thereby maximizing store performance and profitability. QUALIFICATIONS: Must have a people first mindset; every team member and guest deserve a great experience. Strong team building, leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Skillful communicator with the ability to communicate complex issues in an easily understood manner. Ability to plan, prioritize, and effectively deal with ambiguity in a fast-paced environment, with energy, drive, and a focus on execution. Manage work schedules within established budgets for optimal store coverage. Required to have a strong business acumen. Must have a valid driver's license and satisfactory MVR. Availability to be on call 24/7. EDUCATION and/or EXPERIENCE: High School diploma or GED is required. Minimum of 1-2 years retail management experience in similar working environment PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear, to stand, walk, and sit. They are frequently required to bend, squat/stoop, use hands to type data, operate business equipment and dial the telephone, and lift up to 40 pounds. They are on call 24/7 and may work between 50 and 60 hours a week. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $31k-41k yearly est. 5d ago
  • Assistant Unit Manager

    JRN Inc.-KFC 4.0company rating

    Customer service manager job in Collegedale, TN

    About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
    $44k-64k yearly est. 14d ago
  • Customer Service Logistics

    LHH 4.3company rating

    Customer service manager job in Nashville, TN

    LHH is partnering with our client to find a Customer Service Logistics Specialist who thrives in a fast-paced environment and enjoys solving problems, coordinating shipments, and supporting customers with excellence. 📍 Nashville, TN | 💼 Temp-to-Hire | 💲 $24-$27/hour As a key member of the logistics team, you'll serve as the frontline contact for customers, drivers, and internal departments. You'll ensure timely and accurate delivery coordination, resolve service issues, and maintain strong relationships through proactive communication and attention to detail. What You'll Do Coordinate order processing, scheduling, and delivery logistics. Create and manage purchase orders to ensure timely procurement and delivery of products and supplies, maintaining accuracy and alignment with customer and operational needs. Serve as the primary point of contact for customer inquiries and service updates. Communicate with drivers and dispatch to ensure timely deliveries. Resolve service issues and escalate concerns as needed. Maintain accurate records in logistics and CRM systems. Collaborate with internal teams to ensure smooth operations and customer satisfaction. What You Bring 2+ years of customer service or logistics experience. Strong communication and problem-solving skills. Ability to multitask and stay organized in a fast-paced environment. Proficiency in Microsoft Office; experience with logistics or CRM systems a plus. Positive attitude and commitment to delivering excellent service.
    $24-27 hourly 2d ago
  • Service Center Manager

    Dunhill Professional Search & Government Solutions

    Customer service manager job in Oak Ridge, TN

    Service Center Lead The Service Center Lead is responsible for managing a team of 20+ IT professionals at various sites delivering exceptional customer service to over 1,200 federal users. This onsite role is located in Oak Ridge, TN. This role oversees incident management, problem escalation, customer fulfillment, and tiered technical support, while ensuring compliance with contractual Key Performance Indicators (KPIs). The Lead maintains the technical Knowledge Base, provides administrative support to team members, and produces detailed reports including monthly QASP metrics, weekly workstream updates, and project status reports for federal task monitors. Strong leadership, communication, and analytical skills are essential to succeed in this fast-paced, customer-focused environment. Requirements: 5+ years of experience as a Service Center manager Expert in ServiceNow and ITSM Experienced in computer hardware, software, networking concepts, and troubleshooting methodologies equivalent to industry-recognized standards such as CompTIA, A+, and IT Services standards such as ITIL v4 Foundations or Help Desk Institute (HDI Certification).
    $31k-43k yearly est. 3d ago
  • Senior Manager of Transportation

    The Vincit Group 4.4company rating

    Customer service manager job in Chattanooga, TN

    We are seeking a strategic and results-driven Senior Manager of Transportation to oversee all aspects of our transportation network. This leader will be responsible for managing full truckload (FTL), less-than-truckload (LTL), and our internal fleet of drivers and trucks. They will also serve as the primary liaison for our 3PL LTL provider, ensuring exceptional service levels, cost efficiency, and DOT compliance. EDUCATION: Required: Bachelor's degree in Supply Chain Management, Logistics, Business, or related field (or equivalent experience). EXPERIENCE: Required: 10+ years of progressive transportation or logistics leadership, with at least 5 years in a leadership role. POSITION REQUIREMENT(S): Specialized Skills/License/Certification Required: Proficient with transportation management systems (TMS), ERP, and other logistics technologies. Proven ability to lead teams and build positive, collaborative work environments. Exceptional interpersonal and communication skills, with the ability to influence at all levels of the organization and represent the company professionally to external partners. Demonstrated ability to maintain composure, approachability, and professionalism in challenging situations-must foster trust, not conflict. Strong analytical, problem-solving, and decision-making abilities. Preferred: Experience managing transportation for hazmat products. CORE COMPETENCIES (Essential Job Functions) Leadership & Strategy Develop and execute transportation strategies aligned with company goals for cost control, efficiency, safety, and exceptional customer service. Lead, coach, and develop the internal driver team and transportation staff. Establish key performance indicators (KPIs) for on-time delivery, cost per mile, fuel efficiency, and carrier performance. Represent the transportation function as a member of the senior management team, contributing to cross-functional initiatives and strategic planning. Transportation Operations Oversee daily transportation operations including FTL, LTL, hazmat, and internal fleet management. Manage scheduling, routing, and dispatching for company drivers and external carriers. Optimize transportation costs through carrier negotiations, mode optimization, and lane planning. Manage the relationship with the 3PL LTL provider, holding them accountable to service, communication, and performance standards. Develop relationships with carriers and brokers to secure capacity and competitive rates. Maintain a robust carrier base to support business growth and seasonal fluctuations. Compliance & Safety Ensure compliance with DOT, hazmat, and all transportation-related regulatory requirements. Implement and enforce safety programs for drivers and fleet maintenance. Oversee recordkeeping for driver hours, inspections, and permits. Fleet Management Direct maintenance and replacement strategies for company-owned vehicles and equipment. Manage fuel programs, leasing, and procurement of trucks/trailers. Continuous Improvement Leverage technology and data analytics to drive operational efficiency and cost savings. Lead initiatives for process improvements in routing, shipment visibility, and load consolidation.
    $78k-110k yearly est. 2d ago
  • Sr. Manager, Global Trade Compliance

    Hayward Holdings, Inc.

    Customer service manager job in Nashville, TN

    Hayward Holdings Inc. is the world's largest manufacturer of residential pool equipment and a growing force in the commercial market. We're looking for a strategic and experienced Senior Manager of Global Trade Compliance to lead our global compliance operations and ensure adherence to international trade regulations across our supply chain. Key Responsibilities Lead Hayward's global trade compliance program. Ensure adherence to U.S. and international trade regulations (EAR, ITAR, OFAC, CBP). Manage import/export activities, licensing, and documentation. Oversee product classification (HTS, ECCN), valuation, country of origin, and FTAs. Lead Duty Drawback program for North America. Collaborate with customs brokers, freight forwarders, and internal teams (legal, logistics, procurement, R&D, etc.). Monitor regulatory changes and lead internal audits and training. Develop compliance strategies, risk assessments, and corrective actions. Qualifications Bachelor's degree in International Trade, Business, Law, or related field. 8-10+ years in trade compliance; 3+ in a leadership role. Deep understanding of U.S. and global trade laws. Experience with ERP/compliance tools (SAP GTS, Oracle GTM, etc.). Licensed Customs Broker required. Strong leadership, communication, and cross-functional skills. Certifications like CUSECO, CES, or CITP a plus. 📍This position is in-office.
    $81k-112k yearly est. 4d ago
  • General Manager

    The Connor Group 4.8company rating

    Customer service manager job in Franklin, TN

    This is an in office role that is located in the Nashville Area, relocation support available. The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation. Position Overview We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Nashville, TN. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us. The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement. Key Responsibilities Lead overall operations and performance of assigned luxury apartment communities. Drive revenue growth through effective sales leadership and business development strategies. Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship. Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards. Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations. Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level. Qualifications Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness. Demonstrated ability to drive sales performance and grow business results. Strong leadership presence with the ability to inspire, coach, and hold others accountable. Highly competitive, goal-oriented, and motivated by results and recognition. Exceptional communication, problem-solving, and decision-making skills. Bachelor's degree preferred but not required. What We Offer Top Tier Benefits for you and your family, starting Day 1. Total compensation: $125,000-$160,000 annually (base + bonus) Partnership opportunities with potential equity exceeding $2 million. An award-winning culture that emphasizes accountability, achievement, and recognition. Career development and advancement opportunities in a high-growth organization. Join Us At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you. Learn more and visit us at careers.connorgroup.com/property-managers
    $125k-160k yearly 2d ago
  • STORE MANAGER CANDIDATE IN MURFREESBORO, TN

    Dollar General 4.4company rating

    Customer service manager job in Murfreesboro, TN

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. #CC#
    $31k-47k yearly est. 5d ago
  • Head of Growth

    Millman Search

    Customer service manager job in Nashville, TN

    Job Title: Head of Growth Job Type: Full-Time About Us: Our client is a leading residential real estate firm dedicated to providing exceptional service and delivering results for our clients. With a team of top-producing agents and a reputation for market expertise and unsurpassed customer service. The company is currently ranked in the top 1% of all real-estate teams in the state of Tennessee and nationally ranked as one of the top producing teams in the country. Ideal Candidate: The ideal candidate has a proven track record of scaling companies or driving substantial revenue growth. The team is seeking a dynamic company builder who has successfully led organizations through significant expansion phases. Position Summary: The Head of Growth is responsible for driving sustainable growth across the brokerage by leading identifying market expansion opportunities and optimizing the brokerage's brand positioning. This high-impact leadership role works closely with executive leadership to execute growth strategies that align with the company's vision and revenue goals and assist in structuring operational growth strategies. Key Responsibilities: Agent Recruitment & Retention Develop and execute agent recruitment strategies to attract top talent, new licensees, and high-performing teams (with support of an in-house Recruiter & Sales Manager) Oversee onboarding programs to ensure successful integration of new agents Collaborate with leadership to build value propositions that drive retention and long-term engagement Seamlessly transition agents into the onboarding program with the sales department Market Expansion Identify and evaluate new market opportunities for brokerage growth (e.g., new office locations, virtual hubs, partnerships) Research competitor activity, regional trends, and emerging opportunities Support the launch of new branches, service offerings, or team expansion Brand & Marketing Alignment Collaborate with marketing to increase brand awareness, lead generation, and digital presence in targeted markets Participate in and speak at networking events, real estate conferences, and community engagements Work with internal teams to develop recruitment campaigns and targeted messaging Growth Analytics & Strategy Set growth KPIs and report regularly on recruitment metrics, retention rates, and market performance Use data to refine growth strategies and prioritize high-impact opportunities Monitor industry trends, regulatory shifts, and competitor strategies Qualifications: 5+ years of executive leadership driving revenue growth, scalable strategy, and organizational expansion Proven track record of team growth and recruitment, business growth, or expansion planning Strong understanding of brokerage models, commission structures, and agent value propositions Excellent communication, networking, and leadership skills Highly motivated, entrepreneurial mindset with strategic thinking capabilities Experience with CRM platforms and recruitment technologies Benefits: Competitive salary + bonus structure Health, dental, and vision insurance Professional development opportunities Supportive and collaborative team culture
    $86k-149k yearly est. 4d ago
  • District Manager

    City Thrift

    Customer service manager job in Memphis, TN

    As a District Manager in the discount retail, repurpose and recycle space, you will be part of a growing company that has been around 40 years helping the environment, providing quality jobs, and offering superior value to our customers. The District Manager will support locations in Memphis, Jackson and Tupelo and deliver the company vision through ownership and accountability for top-line sales, profitability, management development, efficiency in meeting production quotas, and delivering key metrics in customer service. Responsibilities and duties: Collaborate with leadership team to hire, train, coach and develop to improve store manager and location performance. Identify and develop successful store operating plans and strategies to drive sales, production and budgeted profit goals and optimize performance expectations. Identify and manage the execution of store business plans that drive key performance indicator results and that maximize business opportunities. Support and drive new operational initiatives to ensure successful implementation and sustainability of such processes. Maximize store performance through consistent and effective problem-solving, coaching and feedback, reporting, and follow-up. Achieve ideal staffing standards for all levels of their organization through proper recruiting, hiring and retention practices in addition to development of internal personnel. Be a role model for all team members demonstrating actions consistent with company values while continuously working to improve and sustain our family culture. Education and Experience: At least 5 years of experience in an off price retail or thrift environment, preferably with a big box chain. At least 2 years' experience as multi-unit supervisor. Strong financial and Productivity report acumen. Excellent verbal and written communication. Why City Thrift? Competitive pay. Growing company. Help your community and our planet. 401k, healthcare benefits, PTO, bonus potential and much more!
    $86k-143k yearly est. 3d ago
  • Director, Customer Partner - Government

    Kyndryl

    Customer service manager job in Tennessee

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As an Account Management Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as an Account Management Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. You're not just an expert in our industry-you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you. Join our team and let's make remarkable things happen together. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. *ONSITE AT CLIENT REQUIRED IN NASHVILLE, TN* Required Skills & Experience: 10+ years of experience managing sales process end-to-end 5+ years of experience running account P&L $10M+ Must have experience on government accounts Deep knowledge of business and technology trends and government industry best practices Proven experience with revenue growth, cost, profitability, trends, and risks Open minded and empathetic approach in relationships with customers May be required to travel up to 25% Bonus Skills & Education: Bachelor's degree or Master's degree Sales experience in technical solutions The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us' during the application process, select ‘Employee Referral' and enter your contact's Kyndryl email address.
    $90k-127k yearly est. Auto-Apply 26d ago
  • Retail Store Manager

    Vinnie Louise, LLC

    Customer service manager job in Nashville, TN

    Store Manager - Vinnie Louise Reports To: Director of Operations/Owner Employment Type: Full-Time About the Role We are seeking a motivated, fashion-forward Store Manager to help lead our women's clothing boutique. This position plays a key role in ensuring exceptional customer experiences, driving sales, maintaining brand standards, and supporting day-to-day store operations. The ideal candidate is detail-oriented, confident in leadership, and passionate about style and customer service. Customer Experience & Sales Deliver and model an exceptional customer experience, ensuring every guest feels welcome and supported. Assist customers with styling, product education, and personalized recommendations. Drive sales through engagement, product knowledge, and clienteling. Handle escalated service needs professionally and promptly. Store Operations Support daily store opening and closing procedures. Ensure store cleanliness, merchandising standards, dressing room upkeep, and product presentation align with brand guidelines. Assist with inventory management including receiving, tagging, restocking, and organizing product, and suggestions inventory moves & reorders. Maintain awareness of store security procedures and loss prevention strategies. Team Leadership Support, train, and motivate sales associates to reach individual and team goals. Provide leadership in the-delegating tasks, managing floor coverage, and making decisions. Foster a positive, inclusive, and energetic team environment. Administrative & Compliance Assist in scheduling, time management oversight, and performance feedback conversations. Track key performance indicators (KPIs) and communicate results to the team. Support adherence to company policies, procedures, and operational standards. Qualifications 1-3 years of retail experience; boutique or women's fashion experience preferred but not required. Previous supervisory or team-lead experience strongly preferred. Strong communication, leadership, and conflict-resolution skills. Passionate about fashion, styling, and delivering exceptional service. Able to multitask in a fast-paced environment with strong attention to detail. Flexible availability including weekends, holidays, and peak seasons. Ability to lift up to 30 lbs and be on your feet for extended periods. Traits We Love Warm, approachable, and customer-obsessed Self-motivated and solutions-oriented Strong sense of style and trend awareness Reliable, accountable, and team-focused Thrives in a boutique environment and enjoys building customer relationships Benefits & Perks Competitive Salary + Bonuses Employee discounts Opportunities for growth within the company Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person
    $34k-57k yearly est. 1d ago
  • Director of Customer Operations, RCMS (EHR platform)

    Qualifacts 4.1company rating

    Customer service manager job in Nashville, TN

    Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Director, Customer Operations, RCMS Qualifacts is seeking a strategic and data-driven Director, Customer Operations, RCMS, to help scale and strengthen our Revenue Cycle Management Services. This leader will partner closely with the VP and other Directors to drive operational excellence, customer outcomes and strategies, standardize processes, define key performance metrics, and implement automation initiatives that improve efficiency and compliance. As a subject matter expert in both revenue cycle management and behavioral health EHR platforms (Credible, CareLogic, and/or InSync), the Director may also be deployed directly to assist with customer strategies, escalations, and operational optimization. Agency experience and/or behavioral health EHR experience is strongly preferred. Responsibilities for the Director, Customer Operations, RCMS Assist the VP and other Directors with day-to-day RCMS operations, ensuring service delivery excellence and optimal customer outcomes across Qualifacts RCMS delivery Deploy and oversee SMEs to support customer strategies, escalations, and retention efforts. Define, track, and report on departmental KPIs (AR days, net collection rate, denial rates, clean claim rate) Collaborate with other Directors to standardize and optimize RCM processes, ensuring scalability, efficiency, and best practice adoption Lead automation and technology initiatives (EHR workflows, RPA, clearinghouse integrations) to reduce manual effort and improve accuracy Conduct operational assessments, identify gaps, and drive stabilization and sustainability initiatives Collaborate with IT, Product, Compliance, and Customer teams to ensure RCMS operations align with EHR capabilities, regulatory standards, and customer needs Coach and develop staff to ensure consistent adoption of standardized processes and tools Assist with presenting operational insights, customer impact, and performance trends to senior and executive leadership Success Metrics of the Director, Customer Operations, RCMS Improved AR performance and collections Reduced denial and rework rates Increased adoption of automation and measurable efficiency gains Higher customer satisfaction and retention Compliance with payer, contractual, and regulatory requirements Qualifications of the Director, Customer Operations, RCMS Bachelor's degree in healthcare administration, Business, or related field (Master's preferred) 5+ years of leadership experience in healthcare operations or related experience, with a strong focus on revenue cycle management Hands-on experience with behavioral health EHR platforms (Credible, CareLogic, and/or InSync) is strongly preferred Knowledge, Skills, and Abilities of the Director, Customer Operations, RCMS Expertise across front, middle, and back-end RCM processes with proven metrics-driven results Experience with agency or behavioral health EHR systems strongly preferred Track record of driving workflow optimization, automation, and operational transformation Strong leadership, communication, and stakeholder management skills Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $81k-126k yearly est. Auto-Apply 60d+ ago
  • Customer Support Manager

    Usabb ABB

    Customer service manager job in Memphis, TN

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Service Leader (Interim) The work model for the role is: Onsite, Memphis, TN Your role and responsibilities In this role as the Customer Support Manager you will be responsible for leading the customer support function for accounts ensuring exceptional customer experience across all touchpoints. This role manages a team of specialists who handle inquiries, orders, VMI and issue resolution for business customers. The Manager partners closely with Sales, Operations, and Finance to streamline processes, enhance service delivery, and drive customer satisfaction, retention, and growth. You will be mainly accountable for: Lead, coach, and develop a team of customer support specialists serving commercial sales clients; Oversee daily operations of the commercial customer support team, ensuring service levels and performance targets are consistently achieved. Act as an escalation point for complex customer issues, providing resolution and reinforcing long-term relationships; Partner with commercial sales leadership to align support activities with sales strategies and growth goals. Implement and monitor KPIs, including customer satisfaction (CSAT), service-level agreements (SLAs), order accuracy, and response times; Ensure accurate and timely entry of customer orders, billing resolution, and coordination with logistics and supply chain. Develop and maintain training programs, knowledge bases, and process documentation to support team effectiveness; Identify opportunities to improve systems, workflows, and tools to enhance the customer experience and operational efficiency. Qualifications for the role Bachelor degree in Business, Management, Accounting, or related field Minimum 8 years of experience in customer support or sales operations, with at least 3 years in a supervisory/managerial role. Proven success in supporting B2B or commercial clients in a contact center, inside sales, or account support environment. Knowledge of order management, billing, and logistics processes; Proficiency in CRM systems (Salesforce and SAP). Strong communication skills, with the ability to influence and build relationships across teams and levels; Experience in coaching, performance management, and team development. Experience managing in a metrics-driven environment with demonstrated ability to meet or exceed KPIs. Candidates must already have work authorization that would permit them to work for ABB in the US. More about us ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions. Why ABB? What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off Salaried exempt positions are provided vacation under a permissive time away policy. #LI-Onsite We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $60k-95k yearly est. Auto-Apply 60d+ ago
  • Regional Customer Support Manager

    Gateway Dealer Network

    Customer service manager job in Nashville, TN

    We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Regional Customer Support Manager The Regional Customer Support Manager has primary responsibility for the daily operation and activities of the Parts and Service Departments of the branches within their assigned regions. This includes parts and service sales support, customer assistance, technical support and profitability and performance of the parts and service departments while maintaining a cross functional relationship with the Regional General Managers, Branch Managers, and Parts and Service Managers for your assigned regions/branches. The Customer Support Manager shall take a leadership role in the operation of the parts and service departments, their daily activities, and their personnel. Regional Customer Support Manager $85,000 & Up DOE Monday- Friday Great Benefits! Major Areas of Responsibility: o Provide primary leadership in all areas of parts and service within the assigned regions. o Provide leadership by setting the expectations and establishing standards of performance for all employees within the parts and service departments that are consistent with the Company's metrics and core values. o Guide the parts and service staff in their daily routine to ensure maximum performance and effectiveness. o Work with subordinates and seniors to develop and implement a strategic plan for parts and service consistent with the company's strategic goals. o Ensure that Bobcat performance metrics and annual business plans are achieved. o Develop and maintain close professional relationships with the Company's primary suppliers. o Guide the management of parts inventory to meet performance metrics including inventory turns, stock order ratio, parts aging, and availability. o Assist the Region, Branch and Service Managers with technical service issues and customer concerns. o Directly responsible for warranty performance and recovery for assigned branches. o Assist the Region, Branch and Service Managers to implement the technician evolution plan within the branches and service departments. o Supervise and assist in managing the daily activity of the parts and service departments to develop the most efficient processes possible. o Communicate with stakeholders and managers to ensure understanding of current parts and service issues and needs. o Work with the Region and Branch parts and service departments to achieve superior performance as measured by OEM scorecards and reviews. o Recruit, coach, train, and motivate employees of the Company in order to achieve business objectives. o Develop and maintain strong relationships with Gateway Dealer Network Management and Bobcat, Doosan, and other OEM Account Managers as well as neighboring Companies' management. o All other duties and responsibilities as assigned by the Regional General Manager, Gateway Dealer Network. Benefits: Health, Dental, Vision, Life & Disability Policies Employee Discounts 401K Plan with Company Match Flexible Spending Account Paid Holidays & Vacation Training & Advancement Opportunities Pre-Employment drug screens & proof of employment eligibility (E-Verify) are for any position offered. We are always on the lookout for people who bring fresh perspective and life experiences to our team.
    $85k yearly Auto-Apply 60d+ ago
  • Customer Service Manager

    Provision People

    Customer service manager job in Nashville, TN

    Our award-winning client is seeking a Customer Service Manager to join their team! The Customer Service Manager is responsible for overseeing and managing the day-to-day operations of the Customer Service Department. This role involves planning, organizing, and directing staff to ensure efficient and effective delivery of customer service. The ideal candidate will possess strong leadership, problem-solving, and communication skills. Responsibilities: Manage and supervise a team of customer service representatives, assigning tasks, monitoring performance, and providing coaching and training. Oversee customer inquiries, complaints, and issues, ensuring prompt and satisfactory resolution. Manage customer billing, payment processing, and debt collection activities, ensuring accurate and timely processing. Continuously identify opportunities to improve customer service processes and procedures, increasing efficiency and customer satisfaction. Generate regular reports on key performance indicators, including customer satisfaction, resolution times, and financial metrics. Ensure adherence to all relevant regulations and industry standards. Contribute to the development and implementation of long-term customer service strategies and goals. Required Qualifications: Bachelor's degree in Business Administration, Finance, or a related field. 5+ years of experience in customer service, billing, and cash accounting. 2+ years of supervisory and administrative experience in a public utility setting. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in relevant software applications, such as customer relationship management (CRM) systems. Ability to handle sensitive information with discretion. Detail-oriented and able to work under pressure.
    $32k-58k yearly est. 60d+ ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Chattanooga, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 34d ago
  • Assistant Unit Manager

    JRN Inc.-KFC 4.0company rating

    Customer service manager job in Shelbyville, TN

    About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
    $44k-64k yearly est. 14d ago
  • STORE MANAGER CANDIDATE IN CORRYTON, TN

    Dollar General 4.4company rating

    Customer service manager job in Plainview, TN

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. New hire starting wage: $11.00 $18.00 #CC#
    $11-18 hourly 13d ago
  • Supervisor, Ramp and Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Memphis, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Valid state driver's license Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $29k-38k yearly est. Auto-Apply 3d ago

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