Customer service manager jobs in Thornton, CO - 1,637 jobs

We're Hiring: Customer Operations Manager | Denver, CO We're looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you'll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations. If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark. You'll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards-while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success. What You'll Lead & Influence: Customer Operations & Warehouse teams Lean leadership & continuous improvement initiatives Returns & RMA management according to global ICT standards Accounts receivable & financial accuracy Global alignment & Process Standardization Cross-functional & customer collaboration Leadership & people development Systems & data driven performance: Leverage SAP S/4HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers Governance & Health and Safety initiatives What we're looking for: Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4HANA across inventory, order management, and reporting. You're a hands‑on leader who prefers being on the floor rather than behind a desk, and you're committed to building high‑performing teams through clear communication and high emotional intelligence. You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change. If you're ready to build high‑performing teams and deliver world‑class operational outcomes, we'd love to hear from you!!

Travel required for a week every month. Experience in Large scale call center operations is preferred R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet. Company Link: : Be Part of the Connection As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities: Lead discussion & calibration sessions to align on product request and expected output Plan and execute on stakeholder product request by ensuring constant alignment of the objective Assist, train and lead product rollout plan Build important business relationships with clients. Understand customer needs and participate in brainstorming solutions Promote the products created to support meeting company goals Initiate, foster and cultivate business relationships How You'll Make an Impact Client Engagement, discovery and relationship management Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products. Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements. Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress. Ensuring timely delivery of product releases and updates. Travel around a week each month Required Skills: 7+ years of experience in Client Engagement, Client success, enterprise relationship management solutioning, Implanting and training technical products; Large scale call center operations, chat and digital support Why Join R Systems?Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp. Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community. Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands. Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path. E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills. Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment. If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you! #LI-AP2 R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits. Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities **Pay Range $22.00 - $23.00 Hourly** The pay listed is the Salary or Hourly range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program **Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (*********************************************************************************************************** . Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. **General Responsibilities:** Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. **Specific Duties / Essential Job Functions:** (Other duties may be assigned.) + Monitor and maintain staffing levels with the assistance of the local Human Resources Department. + Ensure that future schedules are complete (days off, vacations, etc.) + Ensure all call offs are covered. + Accommodate increased / decreased client staffing requests. + Manage employee lunches and breaks. + Manage the No-Fault Attendance Policy + Communicate with Client representatives on a frequent basis regarding operations. + Manage daily schedules. + Maintain daily shift report for managers. + Perform basic administrative and payroll functions (if applicable) + Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels. + Effectively coach, counsel and discipline employees. + Work with Safety Quality Manager to ensure the safety and security of the operation. + Set positive, professional example for workforce. + Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities. + Miscellaneous duties as assigned **Supervisory Responsibilities:** **Other:** **Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + The individual may be required to stand and walk for 2/3 or more of the work shift. + Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift. + Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift. **Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + The work environment has a moderate noise level. **Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._ **Language Skills:** + Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks. + Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public. **Math Skills:** + Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals **Reasoning Ability:** + Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. + Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times. + Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. **Education:** High school diploma or GED required. College degree or equivalent work experience preferred. **Experience:** Previous management experience preferred. **Overall:** + Must be 18 years of age or older. + Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable). + Must work schedule as assigned. ABM will accept applications for this position until 10/17/2025. REQNUMBER: 136546 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

* Candidate must reside in MST or PST state* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs. To succeed in this role you must meet the following requirements: Develop strong customer relationships and serve in the role of RingCentral trusted partner. Proactively drive adoption across RingCentral's multiple product technology stack to ensure customers are maximizing ROI. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter. Mitigate churn risk and protect portfolio MRR growth. Maintain and grow monthly recurring revenue for RingCentral's most valued customers. Project Management - quarterback internal and external initiatives. Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationship to better support premium RingCentral customers. Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth. Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base. Desired Qualifications: 3 to 7 years plus of direct and verifiable major accounts-level customer success experience. Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals. Driven by personal, team and company achievement with a commitment to excellence. Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality. Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness. Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills - written and verbal - with understanding of situational best practices. Excellent presentation skills - from small to large audiences. Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes. Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred. BS or equivalent education and relevant experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Parental support for children with developmental and learning disabilities Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, Nevada, Washington, California the compensation range for this position is between $70,700 and $113,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a General Services Clerk - Fleet Manager I to provide support for our government customer in Fort Collins, CO. DESCRIPTION OF RESPONSIBILITIES: Print out conference room schedules and post one on each conference room daily. Receive/deliver mail and packages. Prepare overnight mailing labels or affix appropriate postage to small packages or letters for outgoing office mail. Assist with organizing and stocking general office supply areas on each floor of the building. Maintain inventory of office supplies and routinely create list of supplies needed to replenish stock to be purchased by a CDC. Proficiency with a variety of computer skills including Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Transport staff and visitors between buildings on the CDC Fort Collins campus using a GSA vehicle or CDC-owned vehicles. Additionally, they may need to transport personnel to and from local hotels or the airport. Transport supplies and equipment between on-campus buildings and off-campus to CDC-leased warehouses, and other locations as needed. In addition, meet repair/delivery/cleaning workers periodically at the warehouse to let them into the building and to lock and secure the facility afterward. Pick-up supplies/equipment/vehicles from local vendors, as needed, and deliver to appropriate location. Maintain the GSA Motor Vehicle Fleet on the CDC Fort Collins Campus. This includes, but is not limited to, making arrangements for and taking vehicles to scheduled maintenance or repairs; washing and cleaning vehicles weekly; providing weekly vehicle quality inspection; and driving them to/from the Denver GSA Center as needed Enter and maintain vehicle data within the GSA vehicle electronic sites (e.g., entering mileage, maintenance data, and fuel/repair receipts). Manage the check-in/check-out of GSA vehicles to federal staff through the Vehicle Reservation System. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Must have a High School Diploma. Must have a valid Colorado Driver's License. Must be able to climb stairs and to physically lift to forty (40) pounds of weight. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must be able to pass a background investigation. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Are you a hands-on leader who thrives in a fast-paced production environment? APEX Placement and Consulting has partnered with an exciting company in Aurora, CO looking to add a Plant Manager to their already amazing team. Their primary responsibility will be to lead and manage daily production operations to ensure efficiency, quality, safety, and team performance meet organizational goals. Could this be the next job for you? Bilingual in English and Spanish required What's in it for you: 1st shift schedule - Days will fluctuate depending on plant needs Competitive salary at $70,000/yr. Direct Hire position - you'll be hired on directly with our client! Amazing benefit package once hired in permanently Medical, Dental and Vision 401K Paid vacation What your day will look like: Plan and prioritize daily workflow to meet business goals. Hire, train, and onboard new production staff with a focus on safety and efficiency. Monitor quality and cleanliness, addressing items that fail to meet standards. Manage employee performance through coaching, discipline, and collaboration with HR. Coordinate communication across production, logistics, and dispatch teams. Report equipment issues and ensure timely resolution. Support operations as needed to maintain production flow. Develop schedules to control labor costs, meet KPIs, and align with sales forecasts. Enforce OSHA safety standards and maintain PPE inventory. Oversee team productivity and resolve operational issues. Track inventory to support scheduled production. Maintain accurate reports on productivity and performance. Submit incident reports for safety or quality concerns. What we are looking for: High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or related field preferred. 3+ years of supervisory experience in a production, manufacturing, or industrial setting. Bilingual in English and Spanish required Knowledge of OSHA safety regulations and best practices Flexible to work various shifts, including nights, weekends, or holidays as needed At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we're excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide. Job Description The Responsible Gambling department is dedicated to promoting responsible gambling practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations. In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gambling strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers. Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market. The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar. The salary range for this role is $80,000 - $90,000 annually. Qualifications Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US. Proven ability to lead and develop teams, with a focus on coaching and mentoring. Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment. Strong analytical and problem-solving skills to assess risks and propose effective solutions. Exceptional communication and interpersonal skills, with the ability to motivate and influence team members. Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk. Additional Information Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services. Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customer service and compliance with standards. Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gambling and implementing mitigation strategies. Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support. Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions. Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience. Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customer service. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Our management consulting team focuses on our clients' critical business needs. From transaction services to operations and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and mitigate costs and risks. At Plante Moran, we have the privilege of serving clients and providing consultative services as they face challenges and seek new opportunities. Plante Moran's Transaction Advisory Services (TAS) team delivers strategic guidance and financial due diligence across the investment lifecycle, from pre-LOI through post-acquisition. As a manager, you will focus on buy-side and sell-side due diligence engagements, including quality of earnings analysis, working capital assessments, and review of accounting policies to evaluate performance sustainability and identify risks. Responsibilities include researching industry and target data, building financial models, analyzing financial statements under GAAP, calculating adjustments, preparing reports, presenting findings, participating in client meetings, supervision, and assisting with project scoping. Your role. Your work will include, but not be limited to: Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, and management buyouts Prepare detailed financial analysis to assist clients evaluating acquisition decisions Participate in client meetings and site visits while interacting with top-level management to acquire and assess important information for financial analysis Develop and review financial forecasts Assist with development and review of financial reports to determine quality of historical earnings and assets and liabilities to be acquired Analyze financial statements to determine sustainability of performance Assist in preparing proposals and engagement letters Organize varying projects against deadlines and mange time effectively The qualifications. Bachelor's Degree in Accounting or Finance Preferred Certifications: CPA 4-6 years of experience in a Transaction Advisory services practice, an Audit or Consulting practice, or Investment Banking Consistent travel with approximately 20% overnight This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week. What makes us different? On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review theposition location for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent. Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in IL, MA or CO is: $100,000.00-$145,000.00 #LI-HD1 #LI-Hybrid

All Pro Security (APS) is a fast growing PE-backed security services provider, known for safeguarding businesses, individuals, and government sites. Our offerings currently span unarmed and armed security, mobile patrols, and remote surveillance. Founded in Utah, the company has grown to over 500+ employees, servicing all other Utah, as well as Oregon and Washington under its dba Fortified International. Recently, the company has a planned expansion into Denver Colorado with an acquisition of a highly regarded security company in March, 2026. Position Overview: General Manager, Colorado The General Manager (GM) role is a full-time, on-site position that will oversee all operations in Colorado, ensuring efficient and profitable business performance. Key responsibilities include managing daily operations, maintaining client relationships, and driving operational excellence, all while ensuring compliance and fiscal success. As a pivotal leader, the GM will partner with the executive team to implement strategic goals, enhance client satisfaction, and accelerate revenue growth. Unbounded opportunity as the business grows, and further M&A expansion. Key Responsibilities Oversee statewide operations, ensuring high standards in service delivery Manage and develop staff to meet operational objectives Maintain and grow client relationships Ensure compliance with state and federal regulations Monitor and drive financial performance and growth Qualifications 5+ years of management experience, ideally with P&L responsibility Proven leadership skills with a track record of team development Strong organizational, multitasking, and problem-solving abilities Excellent communication and interpersonal skills Proficiency in Microsoft Office and security management tools Background in law enforcement, military, or security is a plus Bachelor's degree required MBA and/or management consulting experience major plus

General Manager Industry: Physical Security | Construction | Infrastructure | Employment Type: Full-time About the Role A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment. Key Responsibilities Lead daily operations across multiple service lines including fencing, barriers, and access control installations Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement Manage and develop cross-functional teams including project managers, field crews, and operations staff Oversee scheduling, budgeting, procurement, and job costing processes Drive operational improvements and standardization to support scalability Foster a culture of safety, compliance, and quality assurance Partner with executive leadership to align on strategic goals and market expansion Build and maintain strong relationships with customers, vendors, and subcontractors Ideal Candidate 6-12 years of leadership experience in construction, security systems, or industrial services Proven track record of managing operations in a fast-paced, project-based environment Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus Demonstrated success with P&L ownership and KPI-driven performance management Strong knowledge of field operations, labor/resource planning, and subcontractor management Comfortable operating within a private equity-backed company or growth-stage business Excellent communication and team leadership skills Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred) Compensation & Benefits Competitive base salary + performance-based bonus Health, dental, and vision benefits 401(k) with company match PTO and paid holidays Vehicle allowance or company vehicle

The Customer Service Manager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position Principal Duties: Maintain liaison with customer's management team Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations Present "Welcome to the Family" presentations to all new Falcon operators or as requested Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits Track current location, phone numbers and main points of contact of customers for DFJ customer master file Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT) Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve Be familiar with/utilize Front Line Empowerment Policy Communicate on company email system for messages, download/upload files Adhere to "no pass on" policy of Field Service Track current locations/addresses of aircraft and operators for DFJ customer master files Non-Principal Duties: Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative Participate in Field Service Department meetings Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.) Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports Aid customer in forecasting their spare parts/service bulletins and ground support requirements Minimum Qualifications: Associate's degree or equivalent experience Demonstrated leadership skills and prior success establishing a relationship with customer's management Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred Excellent communications skills (written and verbal) Excellent presentation skills required Intermediate proficiency in PC, MS Office, database retrieval, etc. A&P license Flexibility of personal schedules Demonstrated strong customer service orientation Driver's license Passport/proper travel documents required Additional Desired Qualifications: Pilot's license Aircraft spare parts sales/warranty administration experience Teaching/instructor experience IA Bachelor's degree Chief of Maintenance/management position and responsibilities experience preferred Working Conditions: Office environment 40-75% travel Compensation and Benefits The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently. This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Lakewood office. Your primary responsibility will be to own the metrics that allow patients to take back their lives. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Superior Operations Management training in the healthcare industry Accelerated healthcare career growth - rapid advancement opportunities Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K 20 days off annually (10 PTO days and 10 Holidays) Employee access to Serenity's treatment options Responsibilities Lead team to provide exceptional patient experience and outcomes Conduct daily operations including staff scheduling, office administration, and performance management. Take ownership of team, office and patient outcomes Understand and connect patients with Serenity's treatment options Provide support for 1 to 3 providers Train and educate new provider assistants Qualifications High School Diploma/ GED. Strong customer service mindset. 3 years of management or leadership experience Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients In accordance with Colorado's Equal Pay for Equal Work Act this position pays a salary range of $70,000-$90,000 annually.

The Customer Service Manager leads a high-performing team of 35+ professionals across the Americas, including Customer Account Specialists, Key Account Coordinators, and Customer Support Specialists. This role is responsible for overseeing all aspects of customer care, ensuring exceptional service delivery, and driving continuous improvement in customer satisfaction and operational efficiency. Initial work schedule is onsite Mon - Fri 8am to 5pm. Job Responsibilities: Leadership & Team Management Lead, mentor, and develop an HQ based and geographically dispersed customer service team. Foster a culture of accountability, collaboration, and customer-centricity. Set clear performance expectations and conduct regular coaching and feedback sessions. • Develop career paths for team members Drive employee engagement and retention through recognition programs, training initiatives, and professional development opportunities Customer Experience Own the end-to-end customer service experience, ensuring timely and accurate support across all channels. Serve as the escalation point for complex customer issues and ensure resolution aligns with company values and service standards. Monitor customer satisfaction metrics and implement strategies to improve service levels. Operational Excellence Develop and optimize processes, tools, and workflows to improve team efficiency and service quality. Collaborate cross-functionally with Supply Chain, Finance, Sales, and other departments to ensure seamless customer support. Analyze service data and trends to identify opportunities for improvement and innovation. Perform duties to AS/ISO and applicable Accounting procedures and regulations. Strategic Initiatives Partner with senior leadership to align initiatives with broader business objectives & customer retention strategies Contribute to the development and execution of customer service strategies aligned with company goals. Support system enhancements, including ERP and CRM improvements, to streamline operations. Lead change management efforts related to team structure, process updates, and technology adoption Qualifications: 5+ years of progressive experience in customer service, operations, or account management, including 3-5 years in a leadership or people-management role. Demonstrated ability to lead, coach, and develop high-performing teams, including performance management and career development planning. Strong problem-solving skills with the ability to serve as the highest-level escalation point for complex issues. Strong analytical abilities to interpret service data, identify trends, and make data-driven decisions. Ability to contribute to and execute customer service strategies that support broader business goals. Benefits: Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan and much more.

Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company Experience managing people, departments and/or whole stores Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management Knowledge of employment law, interview techniques, and general retail hiring practices A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike Experience managing an effective community relations program Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware) Pay Range: $63,000 - $97,450 Please note: If you do not meet these qualifications, and you are interested in pursuing a career with Giant Food, please apply for other store level positions at ************************************ by clicking "Stores" Why Work at Giant? At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people. Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job. We proudly host Business Resource Groups ( BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities. Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes. We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.

Sunshine Behavioral Health is seeking a Customer Service Manager at our Cherry Creek office in Denver, Colorado. Our mission is to provide the highest quality substance abuse treatment services and deliver them with passion, integrity, and company spirit. Through our programs, individuals receive the tools to overcome their alcohol/drug dependencies and learn to manage co-occurring disorders. The Customer Service Manager will be responsible for hiring, supervising, coaching and developing the call center team, which is the first point of contact for prospective clients. Focused on ensuring clients smooth transition into our programs. Responsibilities: Maintain and continue to develop highly engaged team through principals of servant leadership and other methods. Conducting one-on-one coaching sessions with Customer Service Reps Administrative supervisory tasks (e.g., timecards, scheduling, PTO approval, personnel actions) Complete and deliver performance reviews in addition to providing ongoing feedback and development Implements training to ensure staff is updated on service offerings, standard customer response procedures, facility policy updates and procedures. Partner with HR and Director on department staffing, including attrition monitoring, hire CSR reps and coordinate training. Monitor team and individual performance to include metrics (e.g., call time, conversation percentage.) and integrity of customer service-orientated conversations through live call monitoring. Monitor trends related to the customer service department and implement action plans to increase performance. Ensure client safety and satisfaction is the #1 priority above all else. Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Able to maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, and completing system audits and analyses. Monitor client pipeline and trends to ensure streamlined process Ensure smooth client handoff to the Admissions Coordinator team Prepare Call Center team performance reports for leadership Monitor open leads for prospective clients Execute the recovery of lost clients Decision making by implementing insurance knowledge Meet and exceed budgeted sales quotas Follow qualified leads timeline to admissions coordinators Additional duties and responsibilities as assigned Minimum Requirements: 2 - 3 years of experience leading people in phone sales and/or customer service environment. Demonstrated ability to identify performance gaps and coach to those gaps to increase performance. Clear and concise verbal and written communication skills. Ability to engage employees and create a positive team environment. Ability to stay calm under pressure and during sensitive situations. Ability to maintain confidentiality and understand HIPAA Preferred Qualifications: Management experience 5 years+. Familiarity with and knowledge of insurance, including structure, standards and eligibility. Knowledge of behavioral health and/or healthcare industries Experience with Salesforce or comparable CRM Benefits: PTO, Holiday, & Sick Time Health, Dental, & Vision Insurance Annual Bonuses based on KPI's Company Paid Life Insurance Retirement Plan Colorado Residents: The salary range for this position is $80,000 - $90,000. Compensation is based on multiple factors including experience, education, relevant skills, and competencies. In addition to salary, a comprehensive benefits package including health and dental insurance, 401k, and paid time off are available. Sunshine Behavioral Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.

We are searching for a professional customer service manager for a fast paced, high call volume environment for our client. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold. This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States. Job Description The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product. This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures. The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events. Responsibilities: Provide ongoing leadership in a multi-product Customer Support environment. Staff Management for 4-5 people in CSR team Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures. Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations. Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking. Organizational Support Perform process management by identifying outdated processes and documenting new processes. Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes. Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers. Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place. Ensure customer satisfaction as it relates to all elements supported by Customer Services. Ensure proper quality controls and tests are in place for those items. Handle any escalated customer issues , and ensure internal escalation processes are being adhered to. Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness. Oversee the implementation and maintenance of CS tools Ensure quality case management through Salesforce or other CRM Qualifications Experience Required At least three years of management experience required, with strong preference given to candidates with management experience in customer service Must have at least three years of experience working in a customer service environment Preferred : Bilingual in Spanish Skills Ability to lead and advocate for a team Excellent customer service skills Excellent verbal and written communications skills Ability to learn new, technical concepts and products quickly Ability to build and maintain strong, reliable relationships Strong at problem-solving and attention to details Effective time-management, planning and organizational skills Aptitude to effectively prioritize and complete multiple tasks Capable of working collaboratively with others in a team Ability to think and adapt in an ever-changing environment Proven talent to deliver high-quality, result-based work Education and Experience: Bachelor degree in related field, or equivalent in experience required Additional Information All your information will be kept confidential according to EEO guidelines. Bilingual candidates who are Spanish Speaking are encouraged to apply Location: Denver office-Located in North Denver Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work Benefits: Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc. This position requires a drug test, background check, and reliable transportation. Interview Process: 1. Phone Interview with Recruiter and In person meeting Phone Screen with CSR Manager and HR Director 2. In person interview with CSR Manager, HR Director, and Management Team Start Date: Immediate pending clear background check and drug test

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications: High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits! Compensation range depending on experience: $55,000 - $60,000. Paid sick and vacation time along with 10 company-paid holidays Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance. 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%. Access to the Employee Assistance Program (EAP) Discounted pest control services for employees and their friends/family. Physical Demands and Working Requirements The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Requires prolonged periods of sitting at a desk or workstation Frequent use of hands and fingers for typing and using a computer mouse Occasionally lift and carry office materials or supplies up to 25 pounds Requires clear vision for reading documents, computer screens, and other office materials Work is inside a climate-controlled office with quiet to moderate noise level The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills for this position. EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

Job Description Kody is a UK-headquartered fintech startup, currently recruiting for the role of Customer Operations Manager to join our expanding team in the US. We are committed to transforming payment solutions for brick-and-mortar businesses (especially in the hospitality sector) through our innovative mobile point-of-sale platform and payment aggregator. With new funding from top-tier tech investors and leading hotel brands, we are poised to embark on an exciting growth journey. The position is hybrid based in Denver, the US. The Role: As the Customer Operations Manager, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment. Key Responsibilities: Client Support: Act as the primary liaison for customer inquiries, delivering timely and accurate responses. Issue Management: Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution. Onboarding Enablement: Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise. Training & Enablement: Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively. Documentation & Analytics: Keep detailed records of client interactions-including inquiries, solutions, and feedback-and produce reports on customer activity and trends to drive insights and process improvements. Relationship Development: Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company. Process Optimization: Collaborate with cross‑functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency. Compliance & Risk Oversight: Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols. Industry Engagement: Stay active within the payments industry, build contacts and create opportunities that support future growth. Requirements Qualifications & Requirements: Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations. Excellent interpersonal and communication skills, able to build rapport with clients and internal stakeholders. Communication is a key success factor in this role. Strong analytical and problem‑solving abilities, attention to detail, and a proactive mindset in handling customer issues and escalations-experience in a payment processing environment is highly valued. Ability to thrive in a fast‑moving, dynamic environment and adapt to shifting priorities. A commitment to delivering exceptional service and exceeding client expectations. Proficiency with Google Workspace or Microsoft Office, CRM software (HubSpot preferred), and Intercom. Comfortable interacting with customers across international time zones. Benefits Employer-contributed pension scheme Medical Insurance Regular team socials and events