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Success Manager
The Renaissance Network, Inc.
Customer service manager job in Los Angeles, CA
Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning?
Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers.
They seek a Success Manager in the West (CA/OR/WA/AK/HI) to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes.
Major Responsibilities
Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch.
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site).
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools.
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders.
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines.
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form.
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way.
Preferred Qualifications:
3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry.
Experience delivering professional development or training to adults.
Strong project management and organizational skills.
Ability to analyze data to derive actionable insights.
Excellent communication and presentation skills.
Deep empathy for the challenges and goals of educators.
50% travel.
Experience in education administration and/or a start-up organization a plus.
Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students.
The Renaissance Network - Building World-Class Teams to Impact Education
We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy).
The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
$99k-161k yearly est. 3d ago
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Client Service Manager Trainee - Achieve July 2026
Arthur J. Gallagher & Company 3.9
Customer service manager job in Glendale, CA
Every day presents new challenges, ensuring your work remains dynamic and engaging. As a program participant, you will: Work cross-functionally to provide exceptional service to various internal and external clients Support workflow processes by crea ServiceManager, Client Service, Manager, Trainee, Benefits, Client Relations, Retail
$69k-103k yearly est. 7d ago
Customer Service Lead
The Phoenix Group 4.8
Customer service manager job in Los Angeles, CA
Key Responsibilities
Deliver high-quality customerservice and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualifications
We're interested in candidates who:
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customerservice and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
And who have:
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customerservice environment
Administrative experience, preferably within a professional services or corporate setting
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$36k-46k yearly est. 2d ago
SAP Intercompany Sr. Manager - Consumer Goods
Accenture 4.7
Customer service manager job in Los Angeles, CA
We Are:
Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We bring reinvention to life using modern delivery methodologies, embedding AI into the way we deliver and into business processes.
Additionally, the Consumer Goods & Services industry is going through remarkable levels of transformation as they are responding to rapidly evolving consumer needs and market forces, and transforming internal operations for efficiencies - all of this underpinned by technology.
SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients.
You Are:
You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction?
Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world
Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.
You are a confident leader who spots and stays ahead of the SAP platform , industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them.
The Work:
Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to:
* Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future)
* Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations
* Architect e2e Finance solutions that leverage SAP technologies, custom apps, & add on partner solutions
* Clearly explain SAP's Business AI strategy, including an understanding of its capabilities and roadmap. Identify functional areas expertise where AI can deliver real value to clients
* Experience in deployment of AI use cases within SAP delivery to improve efficiency and ability to explain how these AI-driven improvements can enhance project delivery
* Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation.
* Lead large project teams of varying size and scope - helping them achieve transformational roadmaps - onsite with clients or within Accenture
* Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise
* Be a thought leader, build assets and best practices and develop the next level of transformation experts
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Qualification
The Work:
* Minimum of 9 years SAP functional and technical experience in Intercompany Logistics including sales, procurement, and intercompany movements.
* Minimum 6 years of experience in SAP projects supporting Consumer Goods clients. (SAP support / managedservices experience will not be considered for this requirement)
* Minimum of 3 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Consumer Goods clients
* Experience managing SAP delivery teams, in a Global Delivery Model, including but not limited to the following responsibilities: driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, and go-live in the SAP Intercompany area
* Prior experience in an Advisory and/or Consulting role
* Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Locations
$141.1k-311.2k yearly 3d ago
Sr. Manager, Lead Gen + PPC (fully on-site in LA) [80871]
Onward Search 4.0
Customer service manager job in Los Angeles, CA
We are seeking a performance-driven Senior Pay Per Click / PPC Manager with deep experience in high-intent, call-based lead generation, and multi-million dollar ad budgets.
This role owns end-to-end paid acquisition performance and the technical ecosystems that support accurate attribution, lead quality, and downstream conversion outcomes.
Type: Direct hire, fully on-site in downtown LA, Mon - Fri
Schedule: Regular hours
Pay: $200,000 to $225,000 salary depending on experience
Senior Pay Per Click / PPC Manager Requirements
10+ years of hands-on PPC / SEM experience in high-budget, ROI-focused environments
Demonstrated success improving CPL, ROAS, etc., and lead quality
Recent experience managing multi-million dollar ad budgets.
Expert-level command of Google Ads, Performance Max, YouTube, Microsoft Ads, smart bidding, and audience strategies
Experience integrating paid media performance with Salesforce or comparable CRM platforms
Strong proficiency with call tracking systems, automation tools, chat solutions, landing page testing, and dynamic attribution setups
Advanced analytical capabilities using GA4, dashboards, and technical performance diagnostics
Proven ability to build and own full-funnel acquisition systems, not just individual campaigns
Experience with call-based or high-intent lead generation environments, including regulated verticals
Familiarity with intake platforms, experimentation tools, segmentation frameworks, and IVR routing systems
Experience partnering closely with intake teams or call center operations
Senior Pay Per Click / PPC Manager Duties
Build, manage, and optimize campaigns across Google Ads, Microsoft Ads, Performance Max, and YouTube while using GA4 and others for analytics
Improve lead quality, CPL, ROAS, etc. through continuous testing and optimization
Design and execute structured testing roadmaps across creative, bidding strategies, audiences, and landing pages
Manage Local Service Ads including service areas, reviews, performance optimization, and dispute resolution
Maintain and optimize Google Business Profiles for accuracy, compliance, and performance
Ensure seamless lead flow across paid media, call tracking, intake platforms, and CRM systems
Troubleshoot and resolve issues across Zapier, call tracking, chatbots, IVR routing, and CRM integrations
Validate attribution accuracy, prevent duplicate records, and maintain data integrity within the CRM
Conduct regular call audits to evaluate intake performance, qualification accuracy, and retention quality
Test call routing logic on an ongoing basis to ensure proper queues, escalation paths, and language routing
Analyze funnel performance from initial contact through qualification, contracting, and retention
Deliver weekly performance reporting including spend, leads, CPL, projections, and down-funnel insights
Train team members on paid media systems, attribution logic, intake workflows, and routing infrastructure
Ensure compliance with platform policies, branding standards, and internal security protocols
Document system changes and maintain clear, up-to-date standard operating procedures
No deadline to apply.
$200k-225k yearly 3d ago
Studio Manager
Karen Lord Pilates Movement
Customer service manager job in Los Angeles, CA
Studio & Front Desk Manager
Karen Lord Pilates Movement - Los Angeles, CA
Full-time | Multi-location wellness studio (3 locations + 4th opening Jan.)
About Us
Karen Lord Pilates Movement offers a modern classical-Pilates experience with an athletic edge. We currently operate three locations and will open our fourth in January. We're seeking a dedicated leader who loves fitness + wellness and shares our brand's contemporary, inclusive ethos.
Your Role
As Studio Manager, you are the operational backbone of our studio network. You'll oversee people, process, and guest experience-ensuring each location feels exceptional, efficient, and aligned with our brand.
Key Responsibilities:
Recruit, hire, train and, when necessary, terminate front-desk staff; build and manage weekly staff schedules.
Serve as primary operational contact for front-desk and trainer teams.
Optimize trainer schedules, manage private-session bookings, and respond to client inquiries.
Deliver outstanding customer support; resolve client concerns calmly and positively.
Maintain and update studio policies, procedures, and operations manuals.
Enforce studio standards and ensure staff + clients follow guidelines.
Manage product inventory, supplies, and ordering workflows.
Represent ownership, execute strategic vision, and organize special events + brand collaborations.
Maintain a clean, organized, and professional studio environment.
The role may include some front-desk hours when needed.
Driving required: the position will travel to multiple locations.
Required Skills & Attributes
Proven interpersonal + leadership skills; customer-service oriented.
Highly organized with strong multitasking and operational focus.
Exceptional attention to detail and a proactive mindset.
Tech-savvy: adept with scheduling systems, Mindbody software, and business operations.
A kind, positive, upbeat personality that aligns with our inclusive studio culture.
Interest in fitness and wellness; experience in a studio environment strongly preferred.
Why You'll Love Working Here
Join a growing boutique Pilates group with expansion ahead.
Work in a supportive, care-first team culture that values growth and internal promotion.
Opportunity to lead and shape operations across multiple locations.
Compensation & Benefits
Salary is competitive and commensurate with experience. We also offer opportunities for growth, team development, and involvement in a rapidly expanding studio brand.
To Apply:
Send your resume and a brief cover letter explaining why you're excited about joining Karen Lord Pilates Movement. We look forward to speaking with you!
Job Type: Full-time
Benefits:
Employee discount
Paid time off
Work Location: In person
$55k-147k yearly est. 4d ago
Senior Cost Manager
Fortiva
Customer service manager job in Los Angeles, CA
Job Title: Senior Cost Manager
Salary: $170,000 - $180,000
Fortiva are delighted to be partnering with a forward-thinking Owner's Representative firm in Los Angeles to help recruit them a new Senior Cost Manager. This is a critical hire for my client, as they expand and grow into new territories across the US.
As the Senior Cost Manager, you will work on a diverse array of projects across the state of California, regularly meeting clients and mentoring and growing the junior talent on the team.
Projects span from new build and major developments, refurbishment and fit out, tenant fit out to project delivery and strategic planning.
Key Responsibilities:
Lead the development and delivery of detailed cost estimates, budgets, cost plans, RFPs, cash flow forecasts, risk registers, and value engineering studies across the full project lifecycle.
Oversee and administer the requisition and payment application process, including lien waiver compliance, pay application review, and tenant improvement (TI) reimbursement tracking.
Provide ongoing contract oversight to ensure commercial, financial, and performance obligations are met and proactively address potential risks or deviations.
Direct industry benchmarking initiatives, including the identification, analysis, and application of relevant peer project data to support informed decision-making.
Provide leadership and mentorship to junior and mid-level staff, ensuring the consistent delivery of high-quality cost documentation and professional development of the team.
Manage multiple projects simultaneously across varying levels of complexity, or serve as the dedicated cost lead on large-scale, high-profile, or technically complex projects.
Serve as a primary point of contact for clients, delivering clear, concise, and strategic presentations to owners, investors, lenders, and other key stakeholders.
Produce accurate, market-driven estimates and cost analyses informed by current construction pricing, procurement strategies, and cost economics, requiring minimal adjustment and supporting design development decisions.
Ensure projects are delivered in alignment with approved budgets, schedules, and quality standards, while maintaining a strong focus on value, risk mitigation, and financial performance.
Key Requirements:
Minimum of five years of progressive experience in cost management, estimating, or quantity surveying within the construction, real estate, civil engineering or development sectors.
Strong command of construction methodologies, cost structures, procurement strategies, and project financial controls.
Demonstrated experience working directly with owners, developers, general contractors, and design teams to lead cost planning, budgeting, and financial decision-making.
Advanced expertise in cost control, change management, contract administration, and executive-level cost reporting.
Proven ability to identify, evaluate, and manage project risks while providing practical, value-driven recommendations to clients.
Exceptional analytical skills and attention to detail, with the ability to interpret complex financial data and exercise sound professional judgment.
Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders and build long-term client relationships.
Professional certifications such as RICS, AACE, CCM, or equivalent credentials are preferred.
If interested, please send your resume to **************** I will then schedule an informal conversation to see how this role aligns with your future,
$170k-180k yearly 1d ago
Senior Manager, Publishing (Games) Temp
Skybound Entertainment
Customer service manager job in Los Angeles, CA
Who We Are
We are Skybound.
We love creators. We love fans. We love thrilling games, indelible images, and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices.
From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough.
Opportunity
Skybound is looking for an owner-minded Senior Manager, Publishing to lead go-to-market efforts on
Invincible VS
and future titles across the Skybound Games portfolio. This individual will be a strategic driver of product marketing across development, marketing and Skybound's broader entertainment ecosystem.
As the lead on go-to-market strategy, you'll craft player-centric plans rooted in insights, shape product positioning, and bring campaigns to life in ways only Skybound can. You'll partner closely with our Development team oo ensure our games are launched with intention, creativity, and a unified narrative - across community, content, paid media, digital storefronts, influencers, PR, events, and beyond.
You bring structure to ambiguity, thrive in cross-functional environments, and understand how to move from big-picture strategy to hands-on execution. If you're passionate about connecting games with players and finding bold, unexpected ways to stand out in a crowded market - this is your role.
Reports: This position will report to Skybound's Senior Director, Publishing (Games)
Responsibilities Include:
Develop and lead go-to-market plans for Skybound Games titles by defining target audiences, prioritizing features, and creating player-first messaging strategies.
Shape and validate product positioning, ensuring clear, compelling narratives for players and stakeholders from concept through launch.
Collaborate with internal and external Development teams to understand the product roadmap, align on vision, and give feedback that supports long-term development and player satisfaction.
Serve as the central driver of campaign execution - identifying blockers, enabling teams, and connecting the dots across all marketing functions.
Partner across Skybound teams (Comics, Licensing, Content, Social, Community) to ensure fully integrated, cross-medium campaigns.
Collaborate with Creative, UA, Community, Influencer, Events, and PR leads to bring campaigns to life across all player touchpoints.
Use data and player research to inform marketing decisions and product feedback loops.
Monitor performance metrics, define KPIs, and report on campaign effectiveness and ROI.
Champion bold thinking and risk-taking - bringing fresh ideas for launching and sustaining games in ways that break through the noise.
Role Requirements:
6+ years of experience in brand, publishing or product marketing, preferably in the games industry.
Demonstrated success launching and sustaining live digital products or services.
A strategic thinker with hands-on experience turning insights into high-performing campaigns.
Proven ability to lead cross-functional initiatives and coordinate internal/external teams toward shared goals.
Strong data literacy - able to track KPIs, interpret player insights, and apply learnings to future campaigns.
A compelling storyteller - both in written communication and in your ability to rally teams around a marketing vision.
Skilled in campaign planning, messaging strategy, and channel coordination.
Game industry experience as both a professional and a player.
Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment.
Bachelor's degree in Marketing, Business, Communications or related field. MBA is a plus.
Salary Range: $130,000 - $150,000 USD / Year
Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training, level of responsibility, budgetary considerations, and tenure at the company.
The salary range listed is just one component of the total compensation package for employees.
Compensation decisions are dependent on the circumstances of each role.
Benefits
Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement.
Company Overview
Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including
The Walking Dead
and
Invincible
.
Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling
The Walking Dead
video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres.
Invincible
is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Video's top-streamed series with a 99% score on Rotten Tomatoes.
The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Robert Kirkman, David Alpert, and Margaret M. Dean.
Equal Opportunity Employer
At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status.
Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance.
For more information on our Privacy Policy, visit: ***************************************
$130k-150k yearly 4d ago
Studio Photography Manager
PTR Global
Customer service manager job in Culver City, CA
Studio Photography Manager Duration: Contract We are seeking a highly skilled and experienced Studio Photography Manager to oversee and manage all aspects of studio photography operations. The ideal candidate will have a strong background in photography, excellent organizational skills, and the ability to lead a team to deliver high-quality results. This role requires a creative and detail-oriented individual who can ensure the smooth execution of photography projects while maintaining the highest standards of quality.
Responsibilities:
Manage and oversee all studio photography operations, including scheduling, equipment maintenance, and workflow coordination.
Lead a team of photographers and support staff to ensure the successful execution of photography projects.
Collaborate with clients and creative teams to understand project requirements and deliver exceptional results.
Maintain and organize studio equipment, ensuring it is in optimal working condition.
Ensure all photography meets quality standards and aligns with project goals and brand guidelines.
Stay updated on industry trends and advancements in photography techniques and equipment.
Manage budgets and timelines for photography projects, ensuring efficient use of resources.
Qualifications:
Proven experience as a Studio Photography Manager or in a similar role.
Strong knowledge of photography techniques, equipment, and software.
Excellent leadership and team management skills.
Exceptional organizational and time management abilities.
Strong communication and interpersonal skills.
Ability to work under pressure and meet tight deadlines.
Creative mindset with a keen eye for detail.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $50 - $52
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
$50-52 hourly 4d ago
General Manager
Endwell Hospitality
Customer service manager job in Montecito, CA
General Manager of Monte's - Opening Soon
Reports to: Director of Operations
Key relationships: Managing Partners, Director of Operations, Executive Chef
Employment Classification: Exempt, Full-Time
Tip Eligible: No
Monte's will focus on being a casual, community-driven space focusing on produce sourced from Rincon Hill Farm, as well as Central California Coast's bounty of produce, seafood, and protein. The menu will be farm-driven and fun, balancing comfort and creativity through highlighting seasonal ingredients, bold flavors, and an unfussy approach to cooking.
General Description:
The General Manager is responsible for managing all restaurant operations in accordance with standardized policies to ensure the restaurant runs smoothly, best practices are in place to drive revenue and profitability, and acts as the leader to drive the culture and morale of the team.
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following and may change or be adjusted at any time:
Work with the Director of Operations to set the direction of the business in day-to-day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business.
Prepare FOH schedule with oversight from the Director of Operations; ensures the FOH is properly staffed and in line with labor budget goals.
Manage FOH staff employee relations and disciplinary action, with oversight from the Director of Operations.
Manage daily reporting of FOH labor, including managing timesheets and sales reports.
Assist Director of Operations with payroll administration by providing timely updates to labor reports, expenses, and new hire onboarding.
Report all repair and maintenance needs to the Director of Operations in a timely manner to ensure safety and aesthetic consistency on a daily basis.
Work directly with the leadership team to promote a strong and unified leadership dynamic-breaking barriers of separation between FOH and BOH.
Lead daily pre-shift meetings, updating staff on operational and service changes and encouraging an open-door environment.
Oversee and manage the dining room management team, ensuring that they are performing up to standard and supporting the needs of the restaurant in their given roles.
Manage upkeep of FOH training materials, working collaboratively with the Director of Operations to ensure service standards are communicated and upheld.
Enhance and strengthen guest relationships, established and new, recognizing regular guests and VIPs.
Promote cooperative effort, a team spirit, good morale and positive culture among employees.
Resolve complaints from guests in a polite, friendly manner, ensuring complaints are escalated to the Director of Operations when necessary.
Ensure the entire space looks, smells, and feels great (lighting, temperature, bathrooms, cleanliness, and seating arrangements)
Participate in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
Set an example for impeccable service, maintaining the ability to do any FOH job in the restaurant in the absence of staff or during moments of high volume.
Responsible for ensuring that all opening duties, server checkouts, and restaurant closing duties are performed daily to standards, delegating this responsibility when appropriate.
Maintain a strong understanding of company background, core values and philosophy.
Adhere to all company safety and sanitation policies and procedures.
Perform other work-related duties as assigned.
Brand
Understand and communicate Monte's values and brand philosophy to customers and staff and set the tone for a positive work environment.
Promote Monte's vision while establishing us as an innovator within our industry.
Actively involved in Monte's publicity opportunities and community outreach.
Walks the talk with who we are and what we stand for internally and externally.
Brings to life a guest-centric vision with our retail operations.
Sanitation, Hygiene, and Safety
Maintain and strictly abide by state sanitation/health regulations and hotel requirements and procedures.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
Inspect the cleanliness and organization of the line and workstations; rectify any deficiencies.
Inspect the cleanliness and working condition of all tools, equipment and supplies, ensuring everything complies with standards.
Reports to the General Manager of any maintenance or repairs needed.
Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations.
Maintain proper storage procedures as specified by Department of Health requirements.
Menu Knowledge
Maintain an understanding of Monte's food menu.
Have a grasp of Monte's beverage program and be able to summarize our philosophy and identify our different offerings.
Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff.
Experience/Education
Minimum 5-7 years working in a high-touch restaurant environment.
Restaurant Management Certification or college degree, preferred.
Previous management experience required.
Experience with operations management, team management, and team development.
Proficient in a variety of technology systems, especially Google Suite, Toast POS, Resy, and 7Shifts.
Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
Hold valid ABC certificates
Willingness to maintain a clean, healthy, and safe working environment.
Ability to coordinate multiple activities with attention to detail.
Ability to work independently, with minimal supervision.
Physical Demands and Work Environment
Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook.
Ability to be flexible with job demands and open-minded when being asked to complete tasks.
Ability to operate and use all equipment necessary to run the restaurant.
Ability to handle stress under pressure.
Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds.
Ability to work varied hours/days as business dictates.
Ability to stand and walk for up to 8-10 hours a day, including moving between multiple levels while utilizing stairs.
Endwell Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$66k-132k yearly est. 3d ago
General Manager, Beacon
Critical Role
Customer service manager job in Los Angeles, CA
Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators.
This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience.
JOB SUMMARY
The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance.
This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA.
AREAS OF FOCUS
Elevate the user experience through brand, technical, content, community and commerce enhancements.
Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement.
Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences.
ESSENTIAL DUTIES and RESPONSIBILITIES
[Other assignments, projects, and duties not outlined below may be required]
Product & User Experience
Defines and owns the product vision and roadmap for Beacon.
Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices.
Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards.
Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention.
Platform Development
Leads SVOD product development, including subscription management, payments, content delivery, and DRM.
Oversees technology stack decisions with a focus on scalability, performance, and security.
Drives innovation in personalized recommendations, community engagement features, and content discovery.
Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow.
Business & Financial Leadership
Owns the P&L for Beacon.tv, balancing cost control with revenue growth.
Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs.
Optimizes pricing, subscription tiers, and promotional strategies.
Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners.
Owns platform growth strategy from content consumption to membership engagement
Identifies and implements new revenue streams including memberships, creator monetization tools, and community features.
Customer Experience Excellence
Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints.
Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement.
Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy.
Team & Operations
Builds and leads a cross-functional team across product, engineering, design, marketing, and operations.
Implements KPIs to measure performance across product health, user growth, and financial sustainability.
Fosters a culture of accountability, creativity, innovation and operational discipline.
EDUCATION
Bachelor's degree required
EXPERIENCE & QUALIFICATIONS
10+ years of experience in product management, digital media, or technology leadership roles.
Experience at the intersection of creative direction, brand strategy, and digital product leadership.
Proven track record building or scaling an SVOD/OTT platform.
Strong understanding of UI/UX principles and ability to translate customer needs into product solutions.
Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure.
Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models.
Proven experience leading diverse creative, technical, and operational teams in high-growth environments.
Entrepreneurial mindset with a bias for action and problem-solving.
Experience with community-driven media products or fan engagement platforms.
Familiarity with emerging distribution models.
Proven ability to scale creative and product strategies across global audiences and markets.
$65k-128k yearly est. 1d ago
General Manager
Zadig&Voltaire
Customer service manager job in Malibu, CA
The Role
We are seeking a motivated individual to join our Retail Management team. Our General Manager will be responsible for the high volume, highly visible Malibu boutique. In this role, GM is responsible for overseeing all aspects of boutique retail operations, ensuring that the store meets its sales targets and provides excellent customerservice. Additional responsibilities include, but are not limited to, maintaining and achieving high operational standards, exceeding merchandising goals, achieving sales objectives, building a highly motivated team, and furthering associates' skills and clientele base.
The ideal candidate will have 3-4 years of management experience in the fashion retail industry (luxury preferred), excellent communication and organizational skills, and a strong understanding of KPIs. You should be target-driven, committed to adhering to company standards, and dedicated to upholding company standards, and able to inspire and motivate your team to achieve excellence
** NEW STORE OPENING **
Responsibilities
Ensure the store operates seamlessly and efficiently.
Build and maintain lasting relationships with customers to expand the client base.
Motivate and manage the sales team to exceed sales and productivity goals.
Connect with customers and understand their needs, such as documenting and communicating customer requests.
Recognize and handle loss prevention situations with exemplary customerservice.
Conduct training sessions to enhance team skills and knowledge.
Plan and delegate appropriate responsibilities within the sales team.
Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
Maintain clear communication lines with the sales team and corporate office.
Act as a leader to the sales team.
Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
Proactively identify and recommend additional merchandise to enhance the customer's experience, not overwhelm them.
Establish, meet, and exceed sales and performance goals.
Seek out top talent for the sales team through networking and recruiting.
Foster a positive and energetic atmosphere while maintaining a professional work environment.
Requirements
Exceptional written and verbal communication skills
Exemplary work ethic and leadership qualities
Ability to analyze sales reports to determine business needs and develop strategies
Strong troubleshooting and problem-solving abilities, particularly under pressure
Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively
Superior customerservice skills
A proactive, hands-on approach with a keen sense of urgency to meet business demands
Education and Training
HS Diploma Required; Associate's/Bachelor's degrees preferred
Experience
Minimum 6 years' experience in luxury retail store environment
Minimum 3 years of luxury/retail management
$65k-129k yearly est. 2d ago
Senior Manager Payments and Fraud
Revolve 4.2
Customer service manager job in Cerritos, CA
Meet REVOLVE:
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit ****************
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.
To take a behind the scenes look at the REVOLVE ācorporateā lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel?
The role of the Senior Manager of Payments and Fraud is to drive the strategy to optimize approval rates, payment provider fees, chargebacks, and ensure compliance with regulations. This person will be comfortable developing and utilizing reporting to identify areas for opportunity and optimization, working cross-functionally to implement changes, manage payment providers, and directing the operations of the fraud team.
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop and utilize reporting on approval rates, payment fees, and chargebacks to drive strategic and operational decisions
Work cross-functionally to implement changes to payments and fraud systems or integrations
Own payment and fraud KPI's
Manage relationships with payment and fraud vendors
Balance chargeback and fraud risk with approval rates
Understand ecommerce fraud environment and quickly react to new fraud trends
Collaborate cross-functionally to develop and enhance internal tools and manage integrations
Manage the fraud team
Ensure compliance with regulations and industry standards related to payments and fraud
Required Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Candidate must be detail-focused and able to assess data and trends
Utilize data to support decision-making
Ability to articulate thoughts and findings both orally and in writing
Ability to work and prioritize multiple tasks in a fast-paced, cross-functional team environment
Maintain high operational efficiency and identify opportunities for improvement
Quickly implement system changes to react to trends
Proactive in identifying and addressing challenges
Strong communicator, able to coach and develop a team
Strong understanding of payment environment, including alternative payments, and regulations for card networks
Qualifications:
BA/BS required
Minimum of 5+ experience managing payment, ecommerce fraud management, financial services, or related field
Experience leading a team
Experience with domestic and international processors and networks, and alternative payments
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions and processes
Familiarity with regulations and industry standards related to payment and fraud
Strong proficiency with Microsoft Office, particularly Excel
SQL experience a plus
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.
A reasonable estimate of the current salary range is $90,000.00 To $105,000.00.
ATTENTION:
After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
$90k-105k yearly 4d ago
Store Manager
Mango 3.4
Customer service manager job in Los Angeles, CA
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
We're excited to announce the opening of our new store at Figat7th in Los Angeles, California this February, and we're looking for a dynamic Store Manager to lead the launch.
If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you.
Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customerservice is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customerservice is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
$36k-57k yearly est. 3d ago
Director, Customer Operations (Los Angeles, CA, US)
American Airlines 4.5
Customer service manager job in Los Angeles, CA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Director, Customer Operations provides overall leadership to the Customer Operations organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization. The base salary range for this role is $190,000-220,000.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Leads the overall operations of the ramp and customer operations group, including coordination of line cargo and baggage management; oversees all facets of outstanding customerservice delivery throughout the operating day
* Coordinates the overall daily activities pertaining to AA, as well as coordination with partner regional carriers and other airline partners in the terminal
* Partners with internal and external airport stakeholders to promote peak operating efficiency of airline operation
* Ensures professional development of frontline leaders and crew chiefs by implementing training opportunities, providing ongoing mentorship, and supporting opportunities for career advancement
* Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals
* Optimizes deployment of manpower, equipment, facilities, funds, and other resources towards the accomplishment of station goals for Customer Operations
* Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
* Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customerservice and employee experience
* Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
* Responsible for monitoring and enforcing all safety and compliance processes, and creating a culture that focuses on the prevention of injuries, aircraft damages, and all safety related incidents
* Coordinates with various regulatory agencies, such as US Customs, TSA, and Airport management
* Ensures AA remains in compliance with all governmental requirements, such as OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* Bachelor's degree or equivalent work experience
* 7 years of leadership experience managing cross-departmental teams
* 3 years of experience managing a unionized frontline workgroup
* Experience in Customer Operations/Ramp Service at a large airport or hub required
* Experience with airline industry collective bargaining agreements
* Experience in the application of budgetary knowledge to drive business results
* Experience implementing procedures and ensuring consistent service delivery
Preferred Qualifications- Education & Prior Job Experience
* Experience in planning and coordination efforts to mitigate safety risks and operational disruptions associated with major construction projects
Skills, Licenses & Certifications
* Demonstrates the highest standards of ethics and integrity
* Ability to coach, mentor, and serve as a role model for all team members
* Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
* Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
* Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
* Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
* Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
* Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
* Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
* Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
* Ability to build and facilitate relationships at all levels of the organization, both internally and externally
* Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
* Understanding of manpower systems currently in use
* Excellent project management skills
* Proficient with Microsoft Office software
* Ability to work a varied schedule, including nights, weekends, and holidays
* Ability and willingness to remain current with industry practices and developments
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$190k-220k yearly 2d ago
Customer Service Manager
DHD Consulting 4.3
Customer service manager job in Carson, CA
About the Company The company is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA and fulfillment centers in Pennsylvania, we manage a catalog of over 1,000 refrigerated, frozen, and shelf-stable products sourced directly from Korea. As a leader in Korean specialty foods, we are committed to exceptional quality, innovative operations, and creating a strong, people-focused company culture. Why Join Us At the company, youll be a part of a passionate, growth-oriented team building one of the most exciting cross-cultural food brands in the U.S. We offer a dynamic startup environment where your expertise will directly shape the future of our company. Position Overview This role is perfect for a hands-on leader who thrives in high-volume, fast-paced environments, can handle challenging customer interactions, and is passionate about building scalable service systems. The ideal candidate is bilingual in Korean and English, has strong customer empathy, and can also design and implement CS strategies, policies, and performance metrics to improve customer satisfaction. Key responsibilities
Lead day-to-day CS operations, ensuring timely, professional responses to a high volume of customer calls and inquiries
Provide hands-on support in escalated or complex situations with empathy and problem-solving skills
Recruit, train, and mentor CS team members; manage scheduling and workload distribution
Collaborate with the logistics, operations, and marketing teams to resolve issues quickly and improve the customer journey
Develop and optimize CS processes, policies, and workflows for scalability
Monitor key service metrics, analyze customer feedback, and create actionable improvement plans
Oversee CS tools and identify system needs
Preferred/Additional Experience (Plus)
Experience designing and conducting customer satisfaction surveys and leveraging data for strategy.
Ability to select and implement CS systems, tools and create operational plans.
Qualifications
3-5 years of experience in customerservice or contact center management
Fluent in Korean and English (spoken and written)
Exceptional communication and conflict resolution skills; ability to stay composed under pressure
Strong leadership and organizational skills with the ability to multitask and adapt quickly
Basic computer proficiency, including familiarity with common office software and CS platforms
Experience in developing or improving CS processes, policies, and customer satisfaction strategies
E-commerce or retail experience preferred.
Employment Details:
Location: Carson, CA
Employment Type: Full-time, exempt
Salary Range: $26 ~ $30 per hour
$26-30 hourly 60d+ ago
Customer Service Floor Manager
Erewhon 3.4
Customer service manager job in Los Angeles, CA
Job Description
Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.
What we offer:
$27 - $35 / hour (based on experience)
50% off organic meals daily
20% off in-store purchases
401k with 4% match, Paid Vacation, Health Benefits and much moreā¦
Bonuses and sales rewards (for some departments)
HUGE opportunities for career growth
What You Will Do:
Assists Store Director and Store Assistant Director in responsibility of the store.
Forecasts/reforecast business, focusing on productivity to meet sales goals.
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
Ensures company standards are met for store and associate appearance at all times.
Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
Ensures all pricing, signage, and displays are correct at all times.
Responsible for controlling inventory stock levels and reordering as necessary within budget.
Enforces all company policies and procedures, including health, safety, and security.
Manages and controls shrink.
Other duties as directed by upper management.
What You Will Bring:
3-5 years of experience as a grocery assistant store manager or equivalent management experience.
Strong verbal and written communications skills.
Must be an excellent organizer and problem solver with strong project management skills.
Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice).
Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: *************************************************************
$27-35 hourly 17d ago
SAP Intercompany Sr. Manager - Consumer Goods
Accenture 4.7
Customer service manager job in Los Angeles, CA
We Are:
Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We bring reinvention to life using modern delivery methodologies, embedding AI into the way we deliver and into business processes.
Additionally, the Consumer Goods & Services industry is going through remarkable levels of transformation as they are responding to rapidly evolving consumer needs and market forces, and transforming internal operations for efficiencies - all of this underpinned by technology.
SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients.
You Are:
You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction?
Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world
Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.
You are a confident leader who spots and stays ahead of the SAP platform , industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them.
The Work:
Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to:
+ Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future)
+ Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations
+ Architect e2e Finance solutions that leverage SAP technologies, custom apps, & add on partner solutions
+ Clearly explain SAP's Business AI strategy, including an understanding of its capabilities and roadmap. Identify functional areas expertise where AI can deliver real value to clients
+ Experience in deployment of AI use cases within SAP delivery to improve efficiency and ability to explain how these AI-driven improvements can enhance project delivery
+ Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation.
+ Lead large project teams of varying size and scope - helping them achieve transformational roadmaps - onsite with clients or within Accenture
+ Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise
+ Be a thought leader, build assets and best practices and develop the next level of transformation experts
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
The Work:
+ Minimum of 9 years SAP functional and technical experience in Intercompany Logistics including sales, procurement, and intercompany movements.
+ Minimum 6 years of experience in SAP projects supporting Consumer Goods clients. (SAP support / managedservices experience will not be considered for this requirement)
+ Minimum of 3 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Consumer Goods clients
+ Experience managing SAP delivery teams, in a Global Delivery Model, including but not limited to the following responsibilities: driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, and go-live in the SAP Intercompany area
+ Prior experience in an Advisory and/or Consulting role
+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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$141.1k-311.2k yearly 8d ago
Customer Service Floor Manager
Erewhon Market 3.4
Customer service manager job in Los Angeles, CA
Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.
What we offer:
* $27 - $35 / hour (based on experience)
* 50% off organic meals daily
* 20% off in-store purchases
* 401k with 4% match, Paid Vacation, Health Benefits and much moreā¦
* Bonuses and sales rewards (for some departments)
* HUGE opportunities for career growth
What You Will Do:
* Assists Store Director and Store Assistant Director in responsibility of the store.
* Forecasts/reforecast business, focusing on productivity to meet sales goals.
* Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
* Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
* Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
* Ensures company standards are met for store and associate appearance at all times.
* Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
* Ensures all pricing, signage, and displays are correct at all times.
* Responsible for controlling inventory stock levels and reordering as necessary within budget.
* Enforces all company policies and procedures, including health, safety, and security.
* Manages and controls shrink.
* Other duties as directed by upper management.
What You Will Bring:
* 3-5 years of experience as a grocery assistant store manager or equivalent management experience.
* Strong verbal and written communications skills.
* Must be an excellent organizer and problem solver with strong project management skills.
* Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice).
Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: *************************************************************
$27-35 hourly 9d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Customer service manager job in Culver City, CA
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
How much does a customer service manager earn in Thousand Oaks, CA?
The average customer service manager in Thousand Oaks, CA earns between $39,000 and $134,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Thousand Oaks, CA
$73,000
What are the biggest employers of Customer Service Managers in Thousand Oaks, CA?
The biggest employers of Customer Service Managers in Thousand Oaks, CA are: