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Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)
American Airlines 4.5
Customer service manager job in Chicago, IL
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
American is looking for a goal-oriented CustomerServiceManager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
Salary range for this position is between $50,000 to $84,000.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customerservice, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
Previous airport customerservice experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 3d ago
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Head of Customer Success - Enterprise Regional
Uber 4.9
Customer service manager job in Chicago, IL
About the Role
As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and enabling and driving revenue growth by supporting upselling and cross‑selling efforts working hand‑to‑hand with Client Partners, Account ManagementManagers and Heads of Segment, to analyze merchant performance, identify operational pain points, and develop tailored solutions to merchants. Your role will be a co‑orchestrator of our Enterprise Partnerships, ensuring their ongoing success.
What You'll Do
Lead a team of Customer Success Managers, ensuring the timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them in the right direction to effectively identify and solve potential issues.
Co‑own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals.
Drive revenue growth by identifying upselling and cross‑selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize their performance.
Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations performance.
Build strong relationships with senior stakeholders and key decision‑makers both internally and externally.
Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high‑level strategy and consistently come up with new ways to add value to existing partnerships.
Partner with cross‑functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
Basic Qualifications
A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Creative thinker with a passion for problem‑solving and driving innovation.
Ability to thrive in a fast‑paced and constantly evolving environment, with a proactive and results‑driven mindset.
Proven track record of driving revenue growth and achieving targets.
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
Preferred Qualifications
Excellent listening, communication and relationship‑building abilities. Experience managing high‑value relationships and influence stakeholders, securing buy‑in with senior external partners.
Proficiency in negotiation, forecasting, and problem‑solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
Data‑driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
Track record of building and executing strategic sales/marketing plans (quarterly & annual).
Ability to work cross‑functionally and manage multiple stakeholders.
Speed, resourcefulness, and a go‑getter mentality. You are comfortable working in a fast‑paced environment and navigating ambiguity.
Experience with CRM and analytics tools (e.g., Salesforce).
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
For Chicago, IL-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year.
For Dallas, TX-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year.
For Los Angeles, CA-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year.
For Miami, FL-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year.
For New York, NY-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link **************************************
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‑light hubs, employees are expected to be in‑office for 100% of their time. Please speak with your recruiter to better understand in‑office expectations for this role.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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$136k-168k yearly 5d ago
Client Service Manager
Ascensus 4.3
Customer service manager job in Chicago, IL
Manages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions.
Provides client support and customerservice for daily client inquiries through both verbal and written communication.
Demonstrates a proactive approach with assigned clients, fostering relationships to ensure client retention and satisfaction.
Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues.
Excels in high-pressure, fast-paced environments.
Participate and engage in open knowledge sharing with colleagues.
Provide clear participant guidance, employer communications, retirement education sessions, and collaterals.
Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts.
Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps.
MANAGEMENT RESPONSIBILITIES (NONE)
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS
At least 3+ years of experience working in a related position in the retirement services sector
Proven relationship management experience
Demonstrated project management skills
Solid MS Office skills to include Excel
PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE
* Bachelor's degree in a business-related field or industry experience
* DST experience
PROFICIENCIES
Diversity and Inclusion
Creative Problem Solver
Proven fiduciary judgment and ethical decision-making
Strong organizational skills with an ability to juggle compliance, communication, and operations
Tech-savvy with ability to learn and manage recordkeeping platforms
Confident communicator, both in writing and in-person presentations
Collaborative mindset and ability to work with diverse stakeholders
TRAVEL: Up to 10%
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice.
The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$60k-80k yearly 1d ago
District Manager - Great Lakes Region (Illinois-Iowa)
Aldi 4.3
Customer service manager job in Dwight, IL
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customerservice, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
Roles within this division cover these areas: Eastern Iowa, Central Illinois, Chicago and Northern & Eastern Indiana
Click here to view our divisional map
Position Type: Full-Time
Starting Salary: $95,000
Signing Bonus: $5,000
Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
Works with direct reports to develop and implement action plans that will improve operating results.
Ensures adherence to company merchandising plans.
Plans and conducts regularly scheduled meetings with direct reports.
Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
Recruits and recommends qualified employees for their team's staff positions.
Approves all time-off requests for direct reports.
Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
Coordinates with direct reports in the recruitment and interviewing of applicants.
Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
Supports direct reports in conducting store meetings.
Consults with leadership on the development of their team's strategy.
Advises leadership to source external vendors for applicable services when appropriate.
Liaises with regions to ensure timely and efficient communication flow.
Consults with the business to effectively design and streamline applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
Ensures that store personnel comply with the company's customer satisfaction guidelines.
Oversees and manages the appropriate resolution of operational customer concerns by store management.
Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
Conducts store inventory counts and cash audits according to guidelines.
Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process improvements.
Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
Other duties as assigned.
Education and Experience:
* Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
Works cooperatively and collaboratively within a group.
Ability to facilitate group involvement when conducting meetings.
Develops and maintains positive relationships with internal and external parties.
Negotiation skills.
Conflict management skills.
Ability to interpret and apply company policies and procedures.
Knowledge of the products and services of the company.
Problem-solving skills.
Excellent verbal and written communication skills.
Prepares written materials to meet purpose and audience.
Ability to stay organized and multi-task in a professional and efficient manner.
Gives attention to detail and follow instructions.
Establishes goals and works toward achievement.
Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
Daily.
Local.
Company Car.
$95k yearly 3d ago
Senior Client Service Manager
Arthur J. Gallagher & Company 3.9
Customer service manager job in Chicago, IL
Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner. Business Growth: Secure existing business and drive the sale of additional services and li Client Service, ServiceManager, Manager, Senior, Benefits, Client Relations, Retail
$69k-106k yearly est. 4d ago
Market Service Manager
Makita U.S.A., Inc. 4.3
Customer service manager job in Chicago, IL
Power Up Your Career with Makita USA!!!
At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.
Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
Job Summary
Under the supervision of the National Market ServiceManager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managingservice initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs.
Salary $80,000 - $90,000 per year plus bonus potential
Essential Job Duties
To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Embraces and promotes brand values while delivering customer care principles.
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service.
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
Prepares weekly and monthly activity reports for the assigned territory.
Presents, discusses, and understands Corporate Sales Programs.
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail.
Problem Solving - Identifies and resolves problems promptly.
Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
CustomerService - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions.
Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information.
Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans.
Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments.
Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed.
Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public.
Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word.
Bilingual - Spanish preferred.
Applicants must live in or near the assigned territory.
Must be able to safely operate a moving vehicle.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This position works out of a company vehicle and makes several stops throughout the day.
Travel
Occasional travel is expected, including overnight stays.
Education and/or Experience Desired
The requirements listed below represent the knowledge, skills, and abilities required:
Bachelor's degree in business management or sales (preferred but not required).
Minimum of three years of previous management experience in sales or service.
Valid driver's license with a safe driving history.
Physical Demands
The physical demands described here are representative of those required to perform the essential job functions:
Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Regular standing, walking, stooping, bending, and reaching above the head.
Frequent sitting.
Occasional lifting, pushing, or pulling up to 70 pounds.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to ascend and descend stairs.
Continuous reach to sort miscellaneous items.
Physically and mentally able to work in environments with strict deadlines and multiple projects.
Our Benefits Include:
🔹 Health & Wellness
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
💰 Financial Security
Competitive pay & performance-based incentives
Branded company vehicle provided
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
⏳Work-Life Balance
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
🚀Career Growth & Development
Training programs
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!
📢 Explore Opportunities & Apply Today!
Disclaimer
This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs.
Equal Opportunity Statement
The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
$80k-90k yearly 2d ago
Customs Brokerage Manager
RÖHlig Logistics
Customer service manager job in Mount Prospect, IL
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.
Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.
We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams.
What you will do:
Adhere to, train and advise team in areas of Customs Brokerage Regulations.
Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting.
Monitor problem files and implement corrective action when needed.
Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.
Monitor staff training needs; identify and develop training objectives.
Conduct regular staff meetings; communicate department goals and expectations.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Escalate any unresolved issues or risks before they materially impact RUSA
Work closely with other departments and branches to deliver a high level of service to customers.
Perform other duties as assigned
Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance
Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).
What you bring:
Licensed Customs House Broker preferred
At least 7 years' experience as an entry writer
Ability to work with demanding deadlines in a high-pressure environment
Proven analytical and problem-solving skills
Excellent communication skills, both verbal and written
Excellent team building skills and ability to work independently
Good planning and organizational skills; ability to multitask and be a self-starter
Proven reliability
MS Word, Excel, PowerPoint experience required
What we offer:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:
Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority.
401(k) Plan with Company Match - We're invested in your future and help you save for retirement.
Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to:
Mark Aulisio
Talent Acquisition Manager
***********************
More information on ***************
$49k-82k yearly est. 20h ago
Hub Plant Manager
Matheson 4.6
Customer service manager job in Joliet, IL
Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S.
Position Summary: The Hub Plant Manager will directly manage production and maintenance teams on a daily basis to ensure safe & efficient plant operations. Additionally the Hub Plant Manager will be directly responsible for safety, quality, and regulatory requirements as they relate to personnel and the plant. The Hub Plant Manager will also be responsible for measuring operational efficiency and monitoring staffing needs to ensure the plant operates safely and efficiently.
Position Accountabilities:
Provide leadership in safety and quality under Matheson's corporate guidelines and directives
Serve as front line supervisor for plant production team
Provide response and reporting to the Regional General Manager regarding customer issues related to production.
Demonstrate and maintain a high level of customer focus, and customer commitment and ensure plant personnel demonstrate and maintain the same.
Track and control all plant expenses to ensure monthly and annual corporate goals are achieved
Develop and lead plant projects, control their schedule, and manage expenses to ensure projects are completed on time and within budget.
Work directly with other Matheson locations to ensure the efficient use of corporate assets
Work directly with corporate management for the procurement of assets
Develop and update contingency and emergency plans
Provide training in the areas of safety, quality, processes, and procedures
Manage plant vendors and contractors
Maintain clear thinking and professional composure in high pressure situations
Required Experience:
Experience with principles and operation of mechanical equipment such as pumps and compressors.
Experience with reading and understanding flow diagrams and P&ID's
5+ Years plant, production, manufacturing, or equivalent experience
5+ Years of management experience with team of 10 or more
Experience in industrial gas filling or production preferred Education & Skills
Bachelor's degree, in engineering or other technical degree preferred
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
$116k-152k yearly est. 1d ago
Life Sciences MedTech Commercial, Management Consulting Senior Manager
Accenture 4.7
Customer service manager job in Chicago, IL
We Are:
Accenture Life Sciences MedTech Commercial: We work together, innovating to bring insights, design thinking, and human ingenuity to enable commercial success for our clients. Our capabilities are designed to help our clients commercialize differently in order to better capitalize on the advancements the industry has made through new science and the rise of digital solutions. We acknowledge that scientific innovation is not enough, as private sector pressures, regulatory & policy reform, the customer engagement model, and consumerism are driving change. To enable commercial success, we partner with our clients do drive foundational change by aligning evidence and economics to outcomes, bringing outcomes to life through experience, modernizing launch & competitive strategies, reimagining the digitized customer model, reinventing end to end marketing, applying intelligence to commercial models, and rewiring operations & capabilities. One of the key pillars of Life Sciences is our work in the omnichannel space - helping MedTech companies maximize the effectiveness of their omnichannel model with effective content. We focus on working with clients to help them think about omnichannel strategies across B2B and B2C marketing activities, as well as how their strategies affect commercial operations such as brand and field planning and content creation. We do this through redesigning operating models associated with omnichannel, functional and process design work, innovation and strategy workshops, and change management and training discussions and assessments.
You Are
A MedTech marketing enthusiast interested in commercial marketing capabilities and omnichannel operations, generative AI, and sales. Your expertise? Working hand in hand with clients in a fast-paced global environment to understand business needs, create comprehensive strategies and documentation, and work in teams to deliver commercial capability consulting projects, whether they're large transformations or shorter strategic sprints.
The Work
Lead global teams to deliver sales or marketing consulting, readiness, technology roll outs and operations to MedTech clients
Drive proactive business development to identify solutions and transformation potential for client challenges
Drive the development of marketing capability assets (content and omnichannel assets), including whitepapers, POVs, and thought capital pieces for publication at least once a quarter
Responsible for client delivery teams across strategy, defining operating models and governance, managing change, redesigning processes, writing functional requirements, deploying technologies, and taking remedial steps
Build and own relationships with clients to sustain Accenture's profile as a long-term trusted advisor and partner
Bring Med Tech segment expertise to marketing and commercial strategy engagements for leading MedTech clients
Work with ecosystem partners to develop the best strategy and approach for a client
Develop the next generation of Med Tech commercial strategy practitioners at Accenture, including building skillsets and capabilities and leading community building efforts
Deliver high value consulting sales every year in this space
Travel - candidate should be willing to travel up to 75% to client locations.
Here's What You Need
Minimum of 8 years of MedTech/Life Sciences experience and expertise, specifically focused in commercial and a deep understanding of omnichannel, marketing capabilities including but not limited to: Experience in developing deliverables and expertise around marketing capability op model, process design and transformation tracking, or marketing technology strategy and implementation.
Minimum of 5 years of experience at a Consulting firm, consulting and driving the transformation of commercial and marketing capabilities across medium to large MedTech programs, including but not limited to:
Successfully setting up program, defining deliverables, designing and running innovative workshop and complete programs with documented high levels of customer satisfaction
A deep cross-functional MedTech/ Life Sciences commercial working knowledge (across brand/portfolio strategy, field services, market access, sales)
Originating and driving programs including all financial aspects
Creating business transformation that has alignment across the organization including change strategy, trainings, and communications
Bachelor's degree or equivalent work experience.
Bonus Points if You Have:
Deep expertise in other omnichannel technologies and content creation platforms
Specific MedTech segment-level expertise (e.g. cardiovascular, general surgery, diabetes, diagnostics, etc.)
Experience with prototyping/scaling GenAI capabilities related to marketing
Experience with one or more marketing/content platforms such as Veeva, PromoMats, Adobe AEM etc.
Experience working with client marketing and/or commercial teams
Experience leading various parts of internal practice
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York/New Jersey $122,700 to $302,400
Washington $141,100 to $278,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
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We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
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Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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#J-18808-Ljbffr
We are seeking a local senior Mechanical Engineering Manager to provide mentoring and technical oversight to our rapidly growing Chicago BES mechanical team. The ideal candidate will have experience with large private industrial market sector experience, with a premium on Data Center experience.
The successful candidate will be responsible for the operations of the production section, including staff development, profitability, morale, quality control, and marketing support. They will also function as a Project Manager, taking responsibility for production on projects in addition to management responsibilities.
Key Responsibilities:
Take responsibility for operations of production section including staff development, profitability, morale, quality control and marketing support
Function as Project Manager and take responsibility for production on projects in addition to management responsibilities
Take administrative responsibility for section staff and technical service functions, and lead and coordinate services with other sections
Be involved in marketing planning, proposals and interviews
Be directly involved with industrial and public clients in marketing, project production and related issues
See that all work is planned, organized, controlled and evaluated through proactive project management system
Implement, monitor and support company policy
Select, train, develop and manage technical personnel
Manage and develop multidiscipline teams
Work cooperatively with National Directors and marketing staff in local and national marketing and production efforts
Perform other duties as needed
Required Qualifications:
Bachelor's degree or equivalent experience
A minimum of 10 years experience
Professional registration, license or certification may be required based on role
Strong communication and listening skills
Ability to handle multiple assignments
Good leadership and organizational skills
An attitude and commitment to being an active participant of our employee-owned culture is a must
HDR is committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
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$74k-117k yearly est. 3d ago
Combilift Service Manager
Combilift
Customer service manager job in Chicago, IL
The Organisation
Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team.
Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland.
What is the purpose of this role?
This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America.
The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America.
This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry ServiceManager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders.
The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers.
Reporting Structure
This role reports to the President of North America, Combilift.
Responsibilities
Manage the field service personnel who perform Aftersales support including on-site installation, and technical support.
Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support.
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning.
Address customer enquiries, resolve issues and obtain customer feedback proactively.
Demonstrate outstanding customerservice through high quality support and integrity at the work environment.
Maintain positive and healthy relationship with various teams to ensure customerservice effectiveness, and travel as necessary to resolve escalations.
Oversee the scheduling and training of field service representatives to meet objectives.
Assist in interviewing and hiring new professionals.
Proven track record in the material handling Industry.
Typically requires 3+ years of managerial experience.
$57k-95k yearly est. 20h ago
Senior Manager-Debit Acquiring PMO
American Express 4.8
Customer service manager job in Chicago, IL
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Our organization:**
The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.
**About the Role:**
Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners.
The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You'll be a connector - joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you.
**Key Responsibilities:**
+ Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work
+ You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program
+ You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address
+ You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches
+ You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus
+ You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap
**Minimum Qualifications:**
+ 3 years experience within Acquiring, ideally with exposure to OptBlue
+ Proven experience in a senior PMO/Program support role within complex, matrixed environments
+ Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail
+ Detail orientated while maintaining a view of the bigger picture
+ A proactive mindset with a 'can do' attitude - willing to get stuck in wherever needed
+ Strong comfort working in ambiguity and helping create structure out of chaos
+ Able to create impactful and meaningful communications for all levels of the business, creating decks that 'tell the story' to drive buy in and understanding
+ Critical thinker; able to find connections, spot interdependencies and bring clarity
+ A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control
+ A self-starter who will hit the ground running
+ Must have positive, can-do attitude, able to remain calm under pressure
+ Excellent Microsoft Excel & Powerpoint skills
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Product
**Primary Location:** US-New York-New York
**Other Locations:** US-South Carolina-Charleston, US-California-Palo Alto, US-Florida-Sunrise, US-California-San Francisco, US-Georgia-Atlanta, US-Utah-Sandy, US-Illinois-Chicago
**Schedule** Full-time
**Req ID:** 25021456
$123k-215.3k yearly 8d ago
Senior Manager, Customs & Tariffs
Aprio 4.3
Customer service manager job in Chicago, IL
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Specialty Tax team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Manager, Customs & Tariffs to join their dynamic team.
Position Responsibilities:
Advising clients on international trade matters, including tariff classifications, country of origin, valuation, anti-dumping/countervailing (AD/CVD) duties, duty drawback, Section 301/232 tariffs, free trade agreements, forced labor, Partner Government Agency (PGA) matters, and export control laws and regulations (EAR, OFAC, and FTR).
Drafting and reviewing advisory memorandums related to the consulting areas mentioned above.
Preparing and filing administrative documents with government agencies, such as U.S. Customs and Border Protection, including Protests, Prior Disclosures, Voluntary Self-Disclosures, Ruling Requests, Petitions for Relief, etc.
Drafting and reviewing service agreements to ensure the scope of service is accurate and minimizes risks to the Company.
Assisting clients in managing U.S. trade compliance requirements and identifying efficiencies within their global supply chains.
Monitoring and advising stakeholders on supply chain trends, developments in trade laws, and related trade issues.
Collaborating with internal teams, including Growth and Marketing departments, to identify service opportunities, develop marketing strategies, and create relevant materials and resources.
Qualifications:
7+ years of consulting experience.
Licensed U.S. Customs Broker is required
Extensive knowledge of CBP regulations and export control rules.
Strong understanding of sourcing, procurement, logistics, basic accounting principles, and trade compliance.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills, with the ability to influence and interact effectively at all organizational levels.
Ability to manage multiple projects simultaneously and meet deadlines.
$125,000 - $220,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
Perks/Benefits we offer for full-time team members:
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave - coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options
What's in it for you:
Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
$125k-220k yearly 1d ago
Service Manager
Bridgestone Americas 4.7
Customer service manager job in Chicago, IL
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll managecustomer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $22.66 - $33.99
___
**Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.**
___
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of servicemanager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$22.7-34 hourly 3d ago
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Customer service manager job in Bolingbrook, IL
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional CustomerService:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - IL - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - IL - VirtualUSA - IL - Addison, USA - IL - Bolingbrook, USA - IL - Chicago, USA - IL - Rockford
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 4d ago
Senior Cost Manager
Heatherdaniel International
Customer service manager job in Chicago, IL
Senior Cost Manager - Chicago IL
As a Construction Cost and Project Manager company, my client provides full cost, procurement, and/or project managementservices which provide essential ingredients for the development and implementation of a successful project. They are aware of the need for practical advice and aim to be flexible while remaining focused on client needs. They work closely with the client and the rest of the project team to achieve value for money in terms of time, cost, quality, flexibility, and risk.
As a progressive, dynamic practice, They aim to be innovative, constantly seeking to maximise and expand the service they offer their clients.
Our client has consistently invested in the development of the practice through experienced personnel and modern technology - a blend and commitment targeted to best serve clients business needs.
Due to continued success within the discipline, my client is looking to further increase their capacity and capability with the appointment of a Senior Cost Manager, to be based in Chicago IL. You must have a strong construction cost background, as you will be working on large and exciting projects, working for one of the most recognised firms in the US.
Responsibilities
Evaluate costs and advise on alternative proposals
Provide advice on contract arrangements and conditions under which building will be constructed
Advise architects and engineers on the cost implications of different construction methods, alternative choices of materials, and size and quality of the project to ensure that each element is reconciled with the cost plan allowance and the overall project remains within budget
Prepare tendering documents including Bills of Quantities and estimating
Manage the costs of projects during the construction stage and negotiate final accounts
Change Orders
Qualifications
Relevant degree
Experience working on major projects and have a demonstrable track record of a high standard of technical delivery.
Experienced in managing both internal and external project teams.
Well developed communication and interpersonal skills
The ability to build strong working relationships at all level
A strategic thinker, able to convey your ideas both verbally and in report form to Clients, external stakeholders, and the design team
The ability to adapt strategies in line with changing priorities
Chartership background is beneficial
Job Benefits
A competitive salary and benefits package including Pension, with salary negotiable for the right candidate depending on experience and qualifications.
$130,000 -$175,000
Contacts
For more information on this role and others, please call *************** and speak to Daniel Crowley at Heatherdaniel international.
HeatherDaniel International is a construction recruitment agency. Our deep-rooted knowledge of the industry means we have insight into which companies will enable you to achieve your career ambitions. We recruit for a number of developers, contractors & consultancies. If you are looking for a Quantity Surveyor JOB based in Washington DC. Or another position as a Quantity Surveyor, Project Quantity Surveyor, Cost Engineer, Commercial Manager or Associate Director please contact our experienced consultants to discuss your career aspirations on ***************. You can visit our website at heather-daniel.com
$130k-175k yearly 4d ago
Patient Services Supervisor - UChicago Medicine - CCD Hyde Park Patient Svc
Aramark Corp 4.3
Customer service manager job in Chicago, IL
Patient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train, support, & lead other Patient Services Workers.
Compensation Data
COMPENSATION: The Hourly rate for this position is $23.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department.
May obtain food preferences/dislikes from patients and/or family members.
Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.
Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
Lead, train, and support Patient Services Workers in their roles supporting patients / residents.
Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).
Maintains temperature logs for unit refrigerators and freezers.
Understands therapeutic diets using established protocols and provides assistance as Supervisor if an error is observed.
Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Experience as a Patient Services Supervisor required
* Demonstrates leadership, interpersonal, communication skills, both written and verbal
* Requires strong organizational skills, accuracy, and attention to detail
* Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Chicago
$23-23 hourly 8d ago
Studio Manager
Midtown Athletic Clubs 4.2
Customer service manager job in Palatine, IL
The Studio Manager reports to the Program Manager and is responsible for overseeing our signature programs and all aspects of the Studio experience within the club.
Learn more about our unique club here: ******************************************
With the shift in our space towards the studio model and the increased emphasis on brands offering more curated, boutique like experiences, the Studio Manager will be the ambassador within their designated Studio as Midtown strives to stay ahead of the competition.
This Leader will be nimble and adaptable to the changing landscape of the industry and will thrive in a people environment, bringing an energetic and inspiring leadership style to the fitness programs and delivery by:
The Position
Overseeing the studio experience, including all equipment and audio visual systems
Actively engaging in recruitment, including outbound sourcing of talent
Onboarding and leading our rock star team of instructors
Auditing instructors alongside regular evaluations of classes, ensuring instructors are executing on elements & maintaining integrity of programs
Managing performance and development of instructors to reach their potential
Effectively communicating information between instructors and management team and vice versa
Developing ways to increase member attendance levels
Assisting the Program Manager in the formation of group programming schedules
Collecting & collating studio participation numbers
Attending regular classes within the competitive set/boutique studio space to stay current with trends and at the leading edge of industry innovations
Working within company guidelines to ensure the studio is on brand and aligned with Midtown's vision of an in-club boutique strategy
Working alongside club leadership to oversee the new member onboarding process
Overseeing studio events
Accountable For:
Group Programming participation
Studio & Programming Experience
Requirements:
At least two years of group fitness experience
At least two years of management or leadership experience
Maintain at least one nationally recognized certification in Group Fitness
Compensation:
Hourly administrative rate: $25 - $28
Studio Rate: $55 - $65
$21k-28k yearly est. 5d ago
Senior Client Service Manager
Arthur J Gallagher & Co 3.9
Customer service manager job in Chicago, IL
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
As a Senior Client ServiceManager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you.
How you'll make an impact
Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
Business Growth: Secure existing business and drive the sale of additional services and lines of coverage.
Client Relationships: Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
Consultative Approach: Guide your team members in addressing a client's risk management needs through consultative conversations.
Talent Development: Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
Quality Assurance: Conduct periodic audits to ensure compliance standards and service levels are consistently met.
Data Management: Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.
About You
Skills for Success:
Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally.
Exhibit a strong willingness to collaborate with all Gallagher teams and employees.
Experience with Cyber Liability Middle Market accounts.
Hybrid model out of Rolling Meadows, IL.
Requirements:
Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
OR -
High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
Possess a Property and Casualty Insurance License
#LI-LB3
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$69k-106k yearly est. 4d ago
Senior Manager-Debit Acquiring PMO
American Express 4.8
Customer service manager job in Chicago, IL
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Our organization:
The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.
About the Role:
Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners.
The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You'll be a connector - joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you.
Key Responsibilities:
* Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work
* You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program
* You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address
* You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches
* You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus
* You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap
Minimum Qualifications:
* 3+ years experience within Acquiring, ideally with exposure to OptBlue
* Proven experience in a senior PMO/Program support role within complex, matrixed environments
* Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail
* Detail orientated while maintaining a view of the bigger picture
* A proactive mindset with a 'can do' attitude - willing to get stuck in wherever needed
* Strong comfort working in ambiguity and helping create structure out of chaos
* Able to create impactful and meaningful communications for all levels of the business, creating decks that 'tell the story' to drive buy in and understanding
* Critical thinker; able to find connections, spot interdependencies and bring clarity
* A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control
* A self-starter who will hit the ground running
* Must have positive, can-do attitude, able to remain calm under pressure
* Excellent Microsoft Excel & Powerpoint skills
Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
How much does a customer service manager earn in Tinley Park, IL?
The average customer service manager in Tinley Park, IL earns between $30,000 and $94,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Tinley Park, IL
$53,000
What are the biggest employers of Customer Service Managers in Tinley Park, IL?
The biggest employers of Customer Service Managers in Tinley Park, IL are: