Post job

Customer service manager jobs in Toledo, OH - 798 jobs

All
Customer Service Manager
Service Manager
General Manager
Customer Service Supervisor
Office Manager/Customer Service
Service Supervisor
Customer Service Associate Lead
Call Center Manager
Client Manager
Plant Manager
Customer Experience Manager
Customer Service Leader
  • Rail Services Manager

    Amrize

    Customer service manager job in Dundee, MI

    Join Amrize as a Rail Services Manager and help construct whats next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North America - we want to hear from you! ABOUT THE ROLE Manage all aspects related to the movement of cement by rail. Help manage all contracts with railroads, as well as manage a fleet of approximately 3,800 rail cars. Ensure product is delivered on time, at the lowest cost possible, and free of exceptions. Manage service providers to Amrize standards. WHAT YOU'LL ACCOMPLISH Assist negotiations all inbound/outbound rail freight contracts Assist negotiating leases, agreements and manage rail car fleet of ~ 3,800 cars (including maintenance) Manage service providers performance to Amrize standards Issue and manage monthly key performance indicators (KPI's) Be part of a team of professionals handling all aspects of rail transportation/tactical planning Ensure timely supply of rail cars and low cost utilization of rail fleet... assist with strategic planning Assist with rail transportation budgets, forecasts, etc. Other duties as assigned. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. WHAT WE'RE LOOKING FOR Education: Bachelor's degree or 3 years of equivalent experience Required Work Experience: 3-5 years of rail experience (Preferred), 3-5 years logistics/supply chain experience Required Technical Skills: Basic Computer Knowledge excel power point; SAP or other ERS systems experience a plus Additional Requirements: Able to interact with all levels of the organization Excellent verbal and written communication skills Excellent analytical and spreadsheet skills Excellent financial and business acumen Excellent negotiation skills Good interpersonal skills Good project management skills Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test. WHAT WE OFFER Competitive salary Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Employee Stock Purchase Plan Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day BUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
    $54k-89k yearly est. 8d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Plant Manager

    Staffbright

    Customer service manager job in Plymouth, MI

    We're seeking a driven, hands-on Plant Manager who thrives in a fast-paced manufacturing environment and is energized by the opportunity to lead, improve, and grow operations. This role is ideal for a strategic leader who isn't afraid to roll up their sleeves, collaborate across the organization, and make a measurable impact. What You Will Be Doing Ensure full compliance with all safety regulations, company policies, and regulatory requirements. Provide strong, visible leadership that motivates, engages, and develops employees at all levels. Oversee hiring, onboarding, training, and ongoing development of production staff. Address employee relations issues proactively while fostering a positive, collaborative culture and strong team camaraderie. Identify, implement, and sustain cost controls, operational efficiencies, and continuous improvement initiatives. Track and analyze key performance metrics to assess productivity, quality, and operational efficiency. Partner cross-functionally with Production, Assembly, Quality, Maintenance, Materials, Plant Finance, Purchasing, and Human Resources to drive alignment and results. Communicate effectively and transparently with both plant employees and senior leadership. Contribute to the development, management, and execution of departmental and plant-level budgets. Ensure the facility consistently meets or exceeds financial and operational performance expectations. Authorize and facilitate repairs, upgrades, and maintenance of production tools and equipment. Work closely with the maintenance team to support equipment reliability and minimize downtime. What We Need From You To be successful in this role, candidates should bring: 8+ years of progressive leadership experience within a manufacturing environment. Strong P&L ownership and financial management experience at the plant level. A visible, hands-on leadership style with a strong presence on the plant floor. Proven ability to collaborate effectively with team members at all levels of the organization. Experience leading plant turnaround efforts, including scaling operations, stabilizing performance, or repairing underperforming processes. All-Star Skillset (Preferred) Bachelor's degree from an accredited four-year college or university. Experience driving continuous improvement initiatives (Lean, Six Sigma, or similar methodologies preferred). The Perks Stable, growing organization with significant opportunity to shape operations and take the facility to the next level. Competitive compensation package with strong benefits. StaffBright - Who We Are StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales & Marketing. By partnering with industry-leading organizations, we accelerate careers while delivering outstanding results for our clients. We go beyond traditional staffing by fostering close collaboration between clients, recruiters, and candidates-building long-term relationships and serving as a trusted partner in talent acquisition.
    $100k-139k yearly est. 3d ago
  • Service Manager

    M&K Truck Center 4.1company rating

    Customer service manager job in Romulus, MI

    M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service. Role Overview: As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations. Expectations and Responsibilities: Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience. Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback. Operational Excellence: Take ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations. Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company. Essential Qualifications: Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports. Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs. Bachelor's degree or equivalent professional experience. Strong leadership and team collaboration skills. Must have at least 3 years of management experience Background in Sales is a plus. Ability to manage high-pressure situations with exceptional prioritization and time management Strategic and proactive mindset, with a focus on equipping your team for success Self-aware, flexible, and open-minded approach Analytical thinking combined with hands-on problem-solving abilities Advocacy for both customers and team members What We Offer: Competitive Wages: We offer aggressive pay rates to attract top talent. Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role. Training & Development: Opportunities to enhance your skills in a supportive environment. Safe Working Conditions: Work in compliance with DOT and governmental regulations. Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.
    $54k-87k yearly est. 5d ago
  • General Manager

    Variant Partners

    Customer service manager job in Belleville, MI

    General Manager - U.S. Division (Global Manufacturing Group) Our client, a global manufacturing organization with a profitable and growing U.S. division, is seeking a General Manager to lead the business with full P&L ownership. With strong operations leadership already in place, this role is centered on commercial performance, customer engagement, and strategic growth. Key Responsibilities: Lead U.S. strategy and financial performance, including P&L, budgeting, forecasting, and investment planning Drive the commercial agenda: sales strategy, key account growth, pipeline development, and pricing Expand new business while deepening senior-level customer relationships, particularly in automotive and adjacent markets Ensure alignment of commercial goals with operational capabilities in partnership with the Head of Operations Build and develop a high-performing leadership team; promote a culture of accountability and continuous improvement Serve as the senior representative with customers, suppliers, and global leadership, ensuring alignment with group strategy Qualifications: Bachelor's degree required; MBA preferred 10+ years of progressive leadership experience in manufacturing Demonstrated success in sales leadership, business development, and key account management Automotive Tier I or Tier II experience preferred; global or matrixed exposure a plus Strong strategic thinking, commercial acumen, and leadership presence If you are interested in exploring this further, please apply to this posting.
    $43k-80k yearly est. 3d ago
  • General Manager

    Fourgrounds Coffee

    Customer service manager job in Plymouth, MI

    Fourgrounds General Manager - Fourgrounds Coffee Studio (Plymouth, MI) About Fourgrounds: Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI-where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept. Position Overview: The General Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike. Job Responsibilities - Front of House: Hire, onboard, train, schedule, and coach a high-performing team Motivate employees to deliver excellent service Provide feedback, coaching, and development to team members Enforce store policies and foster a positive, productive workplace Maintain a clean, welcoming, and well-organized space Address guest concerns promptly and professionally Back of House & Operations: Oversee all store operations and report to ownership/corporate staff Manage P&L, meet sales targets, and control labor and operating costs Maintain accurate par levels, ordering guides, and prep sheets Ensure consistency in food and beverage quality, following recipes and procedures Keep inventory and retail coolers organized, stocked, and visually appealing Maintain high standards for cleanliness, organization, and health code compliance Oversee sanitation of workstations, tools, and storage areas Ensure compliance with food safety, health codes, and cash handling policies Reconcile cash deposits with POS system daily Coordinate event strategy with WDIV events team/coordinator Administrative & Strategic Duties: Create, manage, and adjust team schedules; approve shift changes and fill-in for absences Provide insights and feedback to ownership; help manage workplace change(s) Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics. Represent and promote the Fourgrounds brand in the community Support cross-functional collaboration with the in-house media studio Coordinate store operations with local programming staff and daily broadcast of station lifestyle show Report performance to ownership and help implement operational improvements Key Qualifications: 3+ years of experience managing a café or restaurant preferred Strong understanding of café operations, food safety, and customer service Skilled in balancing supply and demand, ordering, and inventory Ability to manage multiple priorities in a fast-paced environment Strong interpersonal, organizational and problem-solving skills Familiarity with coffee equipment, drinks, and café operations is a plus Effective leader with experience coaching and mentoring teams professionally Proficiency in POS systems and basic financial reporting Skill in maintaining detailed communication and organization in restaurant industry Positive and enthusiastic attitude Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.). ServSafe or food safety certification (or willingness to obtain) Ability to work full-time including early mornings, evenings, weekends and holidays. Location & Schedule: Location: Downtown Plymouth, MI Schedule: Full-time (Includes mornings, evenings, weekends, and holidays) No Phone Calls Please Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
    $43k-80k yearly est. 3d ago
  • General Manager

    Ohio Logistics 3.8company rating

    Customer service manager job in Fostoria, OH

    The General Manager (GM) is responsible for directing the daily activities of the warehouse operation. The GM is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Primary Responsibilities: Recruit, select, train, assign, schedule, coach, counsel and discipline associates Communicate job expectations; planning, monitoring, appraising and reviewing job contributions Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends Work closely with the Corporate Operations team to develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping Analyze process workflow, associate and space requirements and equipment layout; implement changes Ensure the warehouse operates at maximum efficiency, meeting or exceeding key performance indicators (KPIs) such as on-time delivery, accuracy, and inventory turnover. Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations. Responsible for all department managers and supervisors, with review/approval responsibility for all operations associates Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints Work closely with the Corporate Operations Team to set and/or implement policies, procedures and systems and to follow through with implementation. Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses Analyze financial performance regularly, identifying areas for cost savings and efficiency improvements. Prepare and present financial reports, forecasts, and performance metrics to senior management. Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations Ensure all team members are properly trained in safety protocols, company policies, and best practices for warehouse management. Knowledge and Skill Requirements: Above average communication skills - orally and in written format Basic computer skills in the utilization of Microsoft Word, Outlook and Excel Experience with a WMS system Industry experience/knowledge The ability to provide administrative and professional leadership and direction to a department. Flexibility is required to work with a variety of circumstances, individuals, etc. Organization traits. Conflict management skills Ability to multitask Travel Intercompany Travel within Midwest locations Physical Demands: The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job. Sitting for long periods of time. Minor lifting of product. Occasional climbing, crouching, kneeling. Work Environment: The working conditions of this position reflect those of a standard warehouse environment to include: Working in close proximity to others Working with heavy machinery and products Moderate to high noise levels Tasks may require both indoor and outdoor work assignments May be subject to hot and cold temperatures inside the warehouse depending upon outside weather conditions Occasional manual labor Full-time position, typically Monday to Friday, with flexibility for occasional weekends or after-hours as needed. EEO STATEMENT Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.
    $46k-92k yearly est. 4d ago
  • Customer Experience Manager PT

    Michaels 4.2company rating

    Customer service manager job in Ann Arbor, MI

    Store - ANN ARBOR, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $52k-107k yearly est. Auto-Apply 5d ago
  • Customer Service Manager - In Office

    The Whittingham Agencies

    Customer service manager job in Bedford, MI

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 14d ago
  • Full Time Customer Service Lead

    Midwest Shooting Center

    Customer service manager job in Toledo, OH

    Midwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism, safety, and exceptional customer experiences. Our team is passionate about helping every member and guest enjoy the highest standard of service in the industry. Position Overview As a Customer Service Lead, you'll play a hands-on role in supporting daily membership and training operations. You'll ensure accounts, scheduling, and service delivery are executed with accuracy and care - helping to retain members, reduce errors, and maintain smooth operations. This position is ideal for someone who's detail-oriented, dependable, and ready to grow within a fast-paced, customer-focused environment. What You'll Do Manage daily account operations, including freezes, billing, renewals, and membership updates. Oversee scheduling and support for training sessions to ensure accuracy and completion. Ensure new member and client onboarding is completed correctly and with a high level of service. Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager. Resolve member and client concerns quickly and professionally, escalating complex issues when needed. Support trainers and service staff with scheduling, materials, and adherence to service standards. What Success Looks Like Accounts are accurate, current, and error-free. Training sessions are properly scheduled and executed. Member and client issues are resolved promptly and courteously. Retention and satisfaction scores consistently improve. Daily operations run smoothly with minimal escalation required. Who You Are Organized, reliable, and detail oriented. Customer-service driven with excellent communication skills. Skilled in multitasking and managing administrative systems. Calm under pressure and proactive in solving problems. Motivated to grow into higher leadership or management roles. Compensation & Benefits Annual salary range: $35,000-$40,000, based on experience and performance. Health, dental, and vision benefits. Employee discounts on retail, training, and membership. Opportunities for career advancement within a growing company. Join the Midwest Shooting Center Team If you're ready to take ownership of daily operations, help deliver exceptional customer experiences, and grow your leadership skills, apply today to become a Customer Service Lead at Midwest Shooting Center.
    $35k-40k yearly 60d+ ago
  • Shift Lead - Customer Service Associate (Restaurant)

    Taco Bell-N. Dixie Hwy

    Customer service manager job in Perrysburg, OH

    The Taco Bell Shift Lead supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. A successful candidate will have a positive attitude and good communications skills. If you want to build a great career, be part of a winning team, and learn valuable leadership skills, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential FunctionsStrong preference for internal promote form Hourly Champion position Must be at least 18 years old Must pass background check criteria and drug test Must have reliable transportation Able to do basic business math Able to stock shelves and coolers Able to oversee and manage subordinate employees and provide direction Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin Able to clean the parking lot and grounds surrounding the restaurant Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time
    $31k-39k yearly est. 5d ago
  • Enterprise Central Service Manager

    DEX Imaging 3.7company rating

    Customer service manager job in Toledo, OH

    Description DEX Job Title Service Manager Job grade Job Family Job Sub - Family Job ID Effective Date 03/03/2022 JOB SUMMARY Service Managers leads the field service representatives who perform on-site routine services including installation, maintenance, and repair. Manage the scheduling and training of field service technicians. Handles service contracts and directs support services. Must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills and by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Develop workflow for the field service team. Assist in goal setting, skill enhancement and performance reviews activities for field service staffs. Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by the staff. Provide training to service staff as needed. Provide support and guidance to service staff to ensure timely and quality customer services. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Documents service and installation actions by completing forms, logs, and records. Operate vehicle in a safely manner and use field automation systems. Follow all company's filed procedures and protocols. Updates job knowledge by participating in educational opportunities; reading professional publications. Build positive relationships with customers. Diagnose and support entire machine systems and in assist customers within the field operation and adjustments. Support service teams in achievement of service goals. Assist in interviewing and hiring new professionals. Ensure that the resources are properly trained to meet service objectives. Oversees company vehicles, inventory and tools in proper working condition. Maintains knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. This includes manufacturer training and on the job training. Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed. MANAGEMENT AND SUPERVISORY RESPONSIBILITY Typically reports to Management Direct Supervisor job title(s) Typically include: TITLE Job is directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised: JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Ability to establish and maintain effective working relationships with employees, businesses and community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. EDUCATION AND EXPERIENCE REQUIREMENTS Associate degree (A. A.); Bachelor's Degree. 3+ years of related experience and/or training; or equivalent combination of education and experience. WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Domestic: Up to 20% Climate controlled office environment during normal business hours. PHYSICAL REQUIREMENTS Sitting Up to 7 hour(s) a day Lifting Up to .5 hour(s) a day, up to 50lbs max. ^ Walking Up to 2 hour(s) a day Pushing/ Pulling Up to .5 hour(s) a day, up to 50lbs max. ^ Standing Up to 4 hour(s) a day Climbing Up to .5 hour(s) a day Bending/ Squatting/Stooping Up to 1 hour(s) a day Stairs Up to .5 hour(s) a day Reaching Up to 2 hour(s) a day Ladder Will not apply generally Balancing Will not apply generally Step stool Will not apply generally Twisting Up to 1 hour(s) a day Excessive heat exposure Will not apply generally Crawling Will not apply generally Excessive cold exposure Will not apply generally Hands in water Will not apply generally Dust exposure Will not apply generally Kneeling Up to 1 hour(s) a day Lound noise exposure Will not apply generally Data Entry/Typing Up to 4 hour(s) a day Humidity exposure Will not apply generally Unusual hearting or vison demands: None Specified ^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. DISCLAIMER The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions. This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer. Page 1 of 3
    $42k-55k yearly est. Auto-Apply 5d ago
  • Call Center Manager - Healthcare Relations

    Bridgeview Eye Partners 4.6company rating

    Customer service manager job in Maumee, OH

    Call Center (Healthcare Relations) Manager Lead with Purpose. Build Something That Matters. If you're energized by leading people, shaping culture, and driving results through others, this role was designed for you. We're seeking a confident, people-first leader to manage our Call Center team-an essential group that serves as the frontline connection between our patients, providers, and practices. As the Healthcare Relations Manager, you'll lead, develop, and inspire a team of 25+ Scheduling Coordinators. Your leadership will directly influence the patient experience, strengthen provider relationships, and elevate how our organization shows up every day. This is a highly visible role for a leader who thrives in a fast-paced environment, embraces accountability, and knows how to turn insight into action. What You'll Lead & Achieve Build a High-Performing Team · Hire, onboard, coach, and develop a large, dynamic team · Create a culture rooted in trust, accountability, growth, and recognition · Inspire and motivate through clear expectations, meaningful feedback, and celebration of wins · Lead by example and foster open, collaborative communication Elevate the Patient & Provider Experience · Serve as the connector between patients, providers, and internal teams · Ensure first-call resolution and consistent service excellence · Build strong, professional relationships across multiple practices Drive Operational Excellence · Monitor and manage key performance metrics such as hold times, live answer rates, abandon rates, and call quality · Analyze data and reporting to identify trends, behaviors, and improvement opportunities · Translate insights into process improvements and measurable results Lead with Vision & Accountability · Set clear priorities and manage time, resources, and initiatives effectively · Guide the team through change with confidence and adaptability · Conduct regular team meetings, performance reviews, and coaching sessions · Maintain departmental organization, scheduling, and administrative oversight What You Bring · Proven management experience leading teams (required) · Experience in a call center or high-volume customer environment (preferred, not required) · Strong communication skills with the ability to motivate, coach, and influence · Highly organized with exceptional follow-through and time management · Data-driven mindset with the ability to connect metrics to behaviors · Comfortable making decisions, solving problems, and leading through change · Healthcare, optometry, or ophthalmology experience (a plus, not required) Why This Role Matters This is more than managing a call center-it's about building leaders, shaping experiences, and making a real impact at scale. Your leadership will define the tone, performance, and success of a critical department that reaches thousands of patients.
    $41k-53k yearly est. 34d ago
  • Shift Lead - Customer Service Associate (Restaurant)

    Taco Bell-1101 Interstate Ct

    Customer service manager job in Findlay, OH

    The Taco Bell Shift Lead supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. A successful candidate will have a positive attitude and good communications skills. If you want to build a great career, be part of a winning team, and learn valuable leadership skills, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential FunctionsStrong preference for internal promote form Hourly Champion position Must be at least 18 years old Must pass background check criteria and drug test Must have reliable transportation Able to do basic business math Able to stock shelves and coolers Able to oversee and manage subordinate employees and provide direction Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin Able to clean the parking lot and grounds surrounding the restaurant Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time
    $31k-39k yearly est. 1d ago
  • CVL Dealer Sales - Retail Client Manager

    Bank of America 4.7company rating

    Customer service manager job in Toledo, OH

    Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. _Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. **Responsibilities:** - Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales - Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained - Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed - Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank - Captures market intelligence and delivers feedback to leadership team - Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences **Skills:** + Business Development + Client Management + Customer and Client Focus + Influence + Prospecting + Active Listening + Adaptability + Negotiation + Networking + Relationship Building + Client Solutions Advisory + Emotional Intelligence + Referral Identification **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent R **equired** **qualifications :** + 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience + Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships + The ability to be a strong individual contributor with a team player attitude. + Ability to drive long distances with possible overnight stays Desired **qualifications:** + The ability to work independently or in a team environment + Established dealer relationships within the market + Undergraduate degree **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $50k-74k yearly est. 47d ago
  • Voter Services Supervisor (Republican) - Lucas County Board of Elections

    Lucas County, Oh 4.8company rating

    Customer service manager job in Toledo, OH

    Must be a registered Republican To declare your political party affiliation, you must select a partisan ballot in an even year Primary Election. Responsible for the accurate and timely data entry of all registration information including, but not limited to, new registrations, address changes, deletions, corrections and name changes in the voter registration system (both local and state); Responsible for supervision of all absentee by mail operations including but not limited to, processing absentee applications and assembling/mailing absentee ballot packets to voters as prescribed by law; Responsible for processing of all returned absentee ballots; Responsible for supervising inspection and counting all absentee ballots; Responsible for preparing absentee ballots for tabulation and the balancing of said tabulation as prescribed by law. Assisting in the processing and reviewing of the validity and sufficiency of all candidates, initiative and referendum petitions; Responsible for adhering to all statutory deadlines regarding campaign finance, registration, absentee voting and local options; Responsible for maintaining the supervision of the switchboard operations; Responsible for administrating the processing of the NCOA and duplicate lists; Responsible for maintaining confidentiality and business integrity. Responsible for providing the Directors with periodically written status reports regarding work processed and still outstanding in a format established by the Directors; Responsible for ensuring that enough staff are always logged into phone queues. Performs all other duties as assigned, by the Directors, the Board of Elections, and/or as prescribed by law. Responsible for daily supervision of operations within the absentee department by mail and in person voting and registration department. Also serves as back up for the Voter Services Supervisor (Democrat). Essential Job Functions: * Ability to prepare and carry out project planning and implementation. * Applies excellent interpersonal skills, which include effective verbal and written communication. * Ability to learn voting system and voter registration system. * Ability to learn and understand the security guidelines set by the State of Ohio * Prepare a variety of staffing and productivity reports for the Directors. * Maintains all deadlines for the Board of Elections. * Manages and evaluates staff as needed. * Manages workflow and meets all deadlines and priorities set by the Directors. * Meeting requirements set by the Secretary of State. * Demonstrates a continuing willingness to work extended hours to meet deadlines. Minimum Qualifications: * A minimum of an associate's degree preferred, and/or 2 years of Vocational Training, and/or equivalent supervisory work experience. * Excellent organizational and planning skills. * Excellent interpersonal skills which include effective verbal and written communications. * Demonstrates adaptability, flexibility, and dependability. * Ability to excel in task management and planning. * Self-motivated and able to work well under pressure. * PC literate must be with a command of MS Office applications. * Must demonstrate the ability to create spreadsheets and databases using MS Excel and Access. * Must demonstrate the ability to effectively enter data. * Must demonstrate the ability to type 45 wpm. * Must maintain an ongoing understanding of changes in Federal and State Statutory Requirements affecting the election process. * Demonstrates a professional attitude and appearance. Equal Opportunity Employer
    $33k-49k yearly est. Auto-Apply 60d+ ago
  • Customer Service Supervisor

    JBT Corporation 4.7company rating

    Customer service manager job in Sandusky, OH

    At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. As our Customer Service Supervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload. * Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team * Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction * Maintain monthly Inbound/Backlog for Department * Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved * Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns * Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information * Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory * Provide regular analysis of the parts business using information from the CS SF dashboard * Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports * Create training aids for customers and fellow employees * Create documentation to share information with fellow employees * Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress * Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes * Create and meet sales budgets, departmental budget, and performance goals for the department * Maintain profit margins and minimize costs * Manage to established budget and help correct variances Requirements for the role * (5) years industry experience * Experience leading or supervising others and coordinating projects * High School diploma required College Degree in business preferred * Knowledge of food processing equipment/products, services and industry standards * Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment * Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF] * Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval * Mechanical knowledge to troubleshoot application-related issues * You must be authorized to work in the US without sponsorship now or in the future. Travel & Location * This position is onsite * 25% Travel (trade shows, customer sites, other business sites) * #LI-KF1 * #LI-Onsite * We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. * We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. * We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! * Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.
    $25k-37k yearly est. Auto-Apply 14d ago
  • Retail Part time Customer Service Supervisor

    Tjmaxx

    Customer service manager job in Sandusky, OH

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 4314 Milan Road Unit 500 Location: USA TJ Maxx Store 0194 Sandusky OHThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 60d+ ago
  • Diesel Service Supervisor

    Ohio Truck Sales

    Customer service manager job in Sandusky, OH

    Ohio Truck Sales is seeking a driven and experienced Diesel Mechanic Supervisor to lead the mechanical operations of our semi-truck reconditioning facility. This role is responsible for overseeing service writing, scheduling, quality repairs and team development while maintaining the highest standards of quality. The Mechanical Supervisor plays a critical role in mentoring diesel technicians on proper repair methods, ensuring consistent, top-tier reconditioning. As a key department leader, this individual will collaborate closely with other recon teams to achieve its overall monthly goals. Key Responsibilities / Essential Job Functions Lead daily operations of the Mechanical Department and diesel mechanics, ensuring efficiency and quality of work. Oversee service writing and work order process to capture all necessary repairs and create accurate orders. Manage Quality Control and hold the team accountable to documented standards. Manage daily flow and scheduling to achieve monthly unit goals. Conduct daily morning huddles with your team and maintain regular communication with the Reconditioning Manager Train, coach, and counsel employees to improve performance; Uphold quality and standard repair times. Coordinate and drive housekeeping efforts and maintenance activities for shop equipment Resolve attendance issues, conflicts, and performance improvement plans. Ensure compliance with company policies, safety protocols, and environmental regulations. Perform other assigned duties or projects related to department needs. Required Education, Skills & Abilities High School Graduation or equivalent 5+ years of diesel mechanical experience 5+ years Management experience Must have strong management characteristics Electrical aptitude preferred Must have proven successful experience leading a team of 8+ employees Microsoft Office (Word, Excel, Outlook)
    $40k-65k yearly est. 60d+ ago
  • Service Supervisor

    Continental Careers

    Customer service manager job in Canton, MI

    Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at Canton residential apartment community in Canton Township, MI. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $26.00 - $32.00 per hour Additional earning potential through position-specific performance incentives Essential Responsibilities: Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting Work with vendors to maintain the appearance and safety of the community Oversee expenses and budget Provide support and training to your team Skills for Success: 2 plus years of experience in multifamily Service Supervisor role EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities. Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all. On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments. Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
    $26-32 hourly 14d ago
  • Manager, SBO Call Center - 498640

    University of Toledo 4.0company rating

    Customer service manager job in Toledo, OH

    Title: Manager, SBO Call Center Department Org: Patient Financial Svcs - 108870 Employee Classification: J1 - Salaried Full Time HSC Bargaining Unit: Professional Staff Association Primary Location: HSC H Shift: 1 Start Time: 8:30 am End Time: 5:00 pm Posted Salary: Salary starting at $58K, will commensurate with education and experience Float: False Rotate: False On Call: False Travel: False Weekend/Holiday: False Job Description: This role is accountable for maintaining patient satisfaction through the management of the University of Toledo's SBO Customer Service area which handles incoming patient inquiries surrounding both hospital and physician billing. This role will manage the customer service representatives to ensure patient questions and concerns are handled in a prompt, friendly manner. Acting as a liaison between internal and external constituents. The individual in this role works to improve current departmental processes and policies in a way that increases both operation efficiencies and patient satisfaction. Prepare and review necessary management reports. Plan, organize, implement, and direct the activities to support the mission, vision, and values of the University of Toledo Medical Center. Monitor and ensure compliance with all local, state, and federal laws in addition to contractual requirements. Participate in cross functional work groups. Collaborate with team to develop and institute best practices. Complete various daily, weekly, monthly monitoring and reporting. Minimum Qualifications: • Bachelor's degree in accounting, business, or related area or equivalent relevant experience required (3 years). • Minimum 2 years progressive leadership experience required. • Strong communication (written and verbal) and interpersonal skills. • Strong critical thinking and problem-solving skills. • Strong Customer Service Skills. • Demonstrated ability to lead and motivate staff. • Ability to manage employees in a fair and consistent manner. • Strong organizational and multi-tasking skills. • Ability to defuse conflicts and handle stressful situations in a positive manner. • Knowledge of Revenue Cycle procedures. • Previous computer experience in Excel and Word required. • Ability to work as part of a team and independently. • Demonstrated proficiency with relevant hospital software. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $58k yearly 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Toledo, OH?

The average customer service manager in Toledo, OH earns between $35,000 and $117,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Toledo, OH

$64,000

What are the biggest employers of Customer Service Managers in Toledo, OH?

The biggest employers of Customer Service Managers in Toledo, OH are:
  1. The Advance Group
Job type you want
Full Time
Part Time
Internship
Temporary