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Head of Customer Success, North America Sunnyvale, CA , USA
Egain Corporation
Customer service manager job in Sunnyvale, CA
eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world's most complex organizations-from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue. We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain. The Opportunity We're at an inflection point. Our platform is proven, our customers see tremendous value in their customer operations, and we're sitting on 2/3 of our business and our highest growth potential right here in North America. But we have a strategic challenge to solve: while we're deeply successful within our operational sandboxes, we're not yet driving the broader AI transformation conversation at the C-suite level. We need a Head of Customer Success for North America who can change that trajectory-someone who can elevate our relationships from successful implementations to strategic partnerships that shape our customers' entire AI agenda, particularly around customer engagement and operations where AI ROI is most tangible and measurable. The Role As Head of Customer Success for North America, you will own the strategic expansion and deepening of our most important customer relationships. This isn't traditional customer success focused on adoption metrics and renewals. This is about becoming a trusted advisor to CXOs, connecting our knowledge infrastructure capabilities to their customer engagement transformation imperatives, and positioning eGain as essential to how they think about scaling AI to deliver measurable ROI across their customer operations. You'll work with customers operating in highly regulated, high-complexity environments where getting AI right in customer-facing scenarios isn't optional-it's existential. Your ability to speak their language, understand their constraints around customer data and compliance, and articulate how trusted, governed knowledge infrastructure enables (rather than constrains) their ability to deliver AI ROI at scale will be critical. What You'll DoStrategic Relationship Building Systematically elevate our customer relationships from operational sponsors to C-suite stakeholders (Chief Customer Officer, Chief Experience Officer, CIO, CDO, CTO, Chief AI Officer) Create and execute account expansion strategies that position eGain at the center of customers' customer engagement and AI transformation roadmaps Build executive alignment around the criticality of trusted knowledge infrastructure for delivering AI ROI at scale in customer operations Customer Success Leadership Own North American customer outcomes, expansion, and retention across our enterprise portfolio Build and scale a customer success organization capable of supporting complex, regulated enterprises Define success metrics that balance operational excellence with strategic relationship depth and demonstrated AI ROI AI ROI and Customer Engagement Advisory Engage CXOs in substantive conversations about how to achieve measurable AI ROI in customer operations and engagement Translate technical concepts around knowledge infrastructure, governance, and compliance into business outcomes: reduced handle time, improved CSAT, increased automation rates, and customer lifetime value Serve as a thought partner on how to operationalize AI at scale in customer-facing functions where trust, accuracy, and consistency directly impact customer experience and business results Cross-Functional Collaboration Partner closely with Sales to identify expansion opportunities and support enterprise deals Work with Product to ensure customer insights shape our roadmap for customer engagement use cases Collaborate with Marketing on customer advocacy, case studies, and thought leadership around AI ROI in customer operations Develop deep expertise in how our target customers are approaching customer engagement transformation and measuring AI ROI Understand the regulatory, compliance, and operational dynamics in customer operations across industries like financial services, government, healthcare, and insurance Position eGain ahead of market shifts in customer engagement technology and AI deployment Who You AreAI-Native Thinker with Customer Operations Expertise You naturally think in terms of AI transformation in customer engagement and operations, not just software implementation You understand why trusted knowledge infrastructure is the foundation for delivering AI ROI at scale in customer-facing scenarios-and can articulate this to any audience You're curious about where generative AI is heading in customer engagement and how governance, compliance, and trust will shape enterprise adoption in customer operations Executive Presence You can walk into a room with a Chief Customer Officer, Chief Experience Officer, or Chief AI Officer and immediately add value to the conversation about customer engagement strategy You have the gravitas and communication skills to be taken seriously by senior leaders at Fortune 500 companies You're comfortable translating between technical depth, customer operations metrics, and business impact Strategic Yet Tactical You see the big picture-where a customer relationship should be in 18 months and what AI ROI looks like at scale-but you're also willing to roll up your sleeves today You can build an account strategy tied to customer engagement outcomes and then execute the details to make it happen You balance long-term relationship building with near-term business outcomes and demonstrable ROI Intellectually Curious and Hungry You're energized by complex problems and sophisticated customers You read, learn, and seek to understand how AI is reshaping customer engagement and operations You're not satisfied with the status quo-you want to build something significant Requirements 10+ years of experience in customer success, account management, or consulting roles serving enterprise customers, ideally with focus on customer operations, contact centers, or customer experience Proven track record of building and managing C-suite relationships at large, complex organizations Deep understanding of AI/ML, customer engagement technology, and the unique challenges of deploying AI in customer-facing operations within regulated industries Experience in at least one of our core verticals: financial services, government, healthcare, or insurance Demonstrated ability to think strategically about AI ROI while executing tactically Exceptional communication and presentation skills with ability to discuss both technology and business outcomes Must be located in or willing to relocate to the San Francisco Bay Area This role is based in our Sunnyvale, CA headquarters and requires five days per week in-office presence Position requires approximately 50% travel to customer sites across North America Why This Role Matters The future of customer engagement depends on AI that actually delivers ROI. Our customers are dealing with millions of customer interactions, regulatory requirements around customer data, and business-critical moments where poor AI performance directly impacts revenue and brand reputation. The companies that figure out how to scale AI responsibly and effectively in customer operations will win their markets. The ones that don't will fall behind. You'll be at the center of that transformation, helping some of the world's most important organizations achieve measurable AI ROI in how they serve and engage their customers. If you're intellectually curious, strategically minded, and excited about shaping how enterprises think about AI infrastructure for customer operations, this is your opportunity. Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) To Apply Email your resumé to **************** with the position title “Head of Customer Success, NA” in the email subject and a brief note explaining why you're the right person to help eGain break through to the C-suite at our most important customers and drive the conversation around AI ROI at scale in customer engagement. Compensation Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr$133k-185k yearly est. 2d agoSenior Partner Manager, Play Games Partnerships
Google Inc.
Customer service manager job in Mountain View, CA
A leading technology firm is seeking an Associate Partner Manager for Play Games Partnerships. The role involves managing game developer partnerships, providing strategic advice, and ensuring successful platform integration. Candidates should have a bachelor's degree and at least 4 years of relevant experience, especially in business development or management consulting. The position offers a competitive salary, bonus, and equity, and is based in multiple locations in California. #J-18808-Ljbffr$175k-234k yearly est. 5d agoField Service Manager
Hitachi Global Air Power
Customer service manager job in Livermore, CA
Job title: Field Service Manager Reports to: Senior Field Service Manager Compensation: $130,000-$140,000 Base plus variable compensation The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.$130k-140k yearly 2d agoService Manager
Sciens Building Solutions
Customer service manager job in Pleasanton, CA
IN A NUTSHELL Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU'LL BE DOING (and doing well!) Manage a service team of assigned Division. Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. Responsible for executing service inspections on time and resolution of system deficiencies. Manage a budget and meeting revenue and gross margin targets. Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential. Report monthly financial performance in an effective manner to management and takes corrective action as needed. Responsible for efficient asset management, such as inventory and company service vehicles. Facilitate a high-performance culture that includes annual performance reviews and development initiatives. Assist with manpower planning and allocation. Responsible in part for customer satisfaction and cash collections. Works closely with the sales and installation teams to support the growth and profitability of the Division. Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives. WHAT WE LIKE ABOUT YOU Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment. Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. Strong, positive team builder with leadership ability. Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems. Working knowledge of Profit and Loss statements and key financial drivers. Ability to attract, develop, grow, and retain a team. Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. Valid driver's license. Must be able to pass a background check and drug screening. Able to work independently. Excellent organizational, decision-making, and communication skills. Proficient in NFPA codes and standards. Strong computer skills; proficient at Microsoft Office. Knowledge of OSHA safety standards. WHAT WE'RE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Company cell phone, laptop, and vehicle. Professional career development opportunities. Tuition reimbursement.$75k-125k yearly est. 2d agoGeneral Manager - Oakland, CA
TMG Partners
Customer service manager job in Oakland, CA
General Manager - Owner-User Urban Office Campus The General Manager is responsible for the full scope of operations and workplace experience at a premier, owner-occupied Class A office project, that serves as the company's corporate headquarters. In this unique role, the General Manager serves as both the steward of the asset for ownership and the primary partner to the owner-occupier, ensuring that the building operates seamlessly, efficiently, and at the highest standards of service. This position blends professional property management expertise with a hospitality-driven approach, delivering an exceptional environment that supports the owner's business, its employees, and its long-term investment objectives. Key Responsibilities Owner-User Service & Workplace Experience Act as the primary on-site liaison with the owner's leadership, facilities, and employee engagement teams. Anticipate and address operational needs that directly impact the owner's employees, ensuring a comfortable, safe, and productivity-enhancing environment. Develop and manage programs, amenities, and workplace initiatives tailored to the unique requirements of the owner-user. Maintain proactive communication with ownership regarding building performance, upcoming needs, and opportunities for improvement. Operations & Building Management Oversee all aspects of daily building operations including engineering, maintenance, security, janitorial, and sustainability initiatives. Oversee maintenance of building systems and infrastructure at peak performance to support continuous business operations. Provide oversight of lease administration and tenant relations for any tenants of the owner-occupier, ensuring compliance, effective communication, and strong landlord-tenant relationships. Work with owner representative and facilities teams to implement and execute preventative maintenance schedules and to manage capital improvements and modernization projects. Ensure all spaces-both front-of-house and back-of-house-reflect the owner's standards of quality and professionalism. Financial & Asset Stewardship Oversee the development and management of the property's annual operating and capital budgets, balancing fiscal discipline with the owner's business needs. Provide regular reporting and insights on building operations, expenses, and long-term asset planning. Partner with ownership on forecasting, major capital planning, and alignment of building operations with corporate goals. Leadership & Vendor Oversight Lead, train and mentor on-site staff with a culture of accountability, professionalism, and hospitality. Negotiate, manage, and monitor contracts with vendors to ensure high-quality, cost-effective service delivery. Establish and enforce service-level standards consistent with both property management best practices and ownership's expectations. Compliance & Risk Management Ensure building operations and vendors meet all applicable regulatory, environmental, and safety standards. Serve as the primary coordinator for safety, security, and emergency preparedness programs. Maintain and update risk management procedures that safeguard both the business operations of the owner-occupier and the long-term value of the asset. Qualifications Bachelor's degree in Business, Real Estate, Facilities Management, or related field. 7+ years of commercial property management experience, ideally including direct oversight of single-tenant or corporate headquarters environments. Strong operational and financial management skills, paired with a service-oriented mindset. Exceptional communication skills and the ability to build trust with ownership and corporate leadership. Proficiency with property management systems (Yardi, MRI, etc.) and Microsoft Office Suite. Professional designations such as RPA, CPM, or LEED AP preferred. Must have a California Department of Real Estate license Core Competencies Owner Partnership - Serves as a trusted advisor to ownership, aligning property operations with corporate strategy. Hospitality-Driven Leadership - Engages with ownership and enhances the workplace experience for employees in a manner that demonstrates service excellence. Operational Rigor - Manages the building with discipline, foresight, and attention to detail. Hands-On Stewardship - Maintains a visible presence in daily operations to ensure quality and responsiveness. Strategic Alignment - Balances immediate operational needs with long-term investment and asset performance goals. Benefits Full medical (PPO & HDHP), dental, vision, dependent care FSA, FSA Transit, HSA 401K (Pre Tax & Roth) Salary $185,000 - $215,000$185k-215k yearly 1d agoSenior Java & Spring Microservices Lead
Virtusa
Customer service manager job in Fremont, CA
A leading technology consulting firm is seeking a Lead Consultant in Fremont, California. The ideal candidate will have at least 2 years of experience in Java and fluency with the Spring Framework, particularly Spring-Boot. Responsibilities include ensuring effective design and development processes, implementing performance standards, and analyzing organizational data requirements. The position offers an opportunity to work in a dynamic environment, contributing to high availability applications and system architecture. #J-18808-Ljbffr$75k-93k yearly est. 2d agoPilot Line Manager
Blue Current
Customer service manager job in Hayward, CA
As a Pilot Line Manager, you will be focused on producing battery materials and building cells that deliver high energy density, safety, and manufacturability. The Manufacturing Tech Manager needs to manage pilot line technicians, plan and organize cell manufacturing based on the requirement. You will be spending your day leading and creating a supply of materials and/or building cells and then characterizing all to support Manufacturing and R&D team. A background in chemical engineering, Mechanical Engineering, or any related field is preferred. This position will offer hands-on, fast paced work on a growing team that has a shared passion to change the energy storage landscape. Responsibilities Manage manufacturing technician team for day-to-day activities to manufacture small and large format battery cells with manual and pilot line from raw material handling to battery formation and cell quality check Supporting prototype cell manufacturing, sample cell production and Process engineers' development work Produce various battery components (powders, electrode, assembly) Create plan and schedule for manufacturing prototype battery components, cell and sample cells for customers Manage raw material, components inventory and create purchasing plan Characterize cell materials using with various analytical techniques (e.g. SEM, XRD, TGA, EIS and*CV) Provide feedback and discuss characterization results to understand the impact of material properties on cell performance Identify areas of improvement in process and machines, work with process engineering team to improve process capability Establish and maintain safety work environment and manage hazardous waste and parts cleaning areas working with EH&S manager Implement 5S environment, maintain the organization and cleanliness of the laboratory spaces Perform frequent preventative maintenance and calibrations on equipment to maintain best operating conditions and functionality working with facility team Complete material documentation accurately and timely with detail Quickly adapt to constantly evolving processes of core technology while maintaining detailed notes and updated data sheets that reflect changes Requirements Previous team management experience (5+ years or more) Experience working in an environment that requires strong attention to detail and precision Consistent and thorough documentation, and standard operating procedures Experience handling hazardous materials and waste management for lab space Ability to work in a dry room and a glove box for extended periods of time Ability to stand or sit for long periods of time and perform hand intensive repetitive tasks Above-average fine manual dexterity and visual acuity Strong interpersonal and organizational skills and experience working with team members to overcome technical challenges Clear written and verbal skills to logically communicate ideas and thought processes Appreciation for and adherence to lab and work safety policies Previous powder process and machine (Powder mixing, synthesis process, sieving, classification) And/or Previous roll to roll process and machine (slot die, gravure, comma coating, calendering, slitting) experience And/or Previous slurry mixing experience (Handling powder, solvent, handling various types of mixers) And/or battery cell assembly (Stamping, stacking, JR winding, ultrasonic welding, pouch sealing) Previous glovebox/dry room experience Previous chemical manufacturing experience Preferred BA/BS in Chemical Engineering, Mechanical Engineering, or similar field lab science Familiarity with analytical tools such as SEM, XRD, TGA, FTIR, DSC, and TGA 5+ years of work experience in a fast-paced lab or manufacturing environment requiring high accuracy execution of processes or experiments Experience of working in a chemical laboratory and handling hazardous materials Basic knowledge about chemistry (understanding of difference between acid/base, meaning of pH, and awareness of those risks) Job Type - Full-time Schedule - Monday to Friday Ability to commute/relocate - Reliably commute or planning to relocate before starting work$63k-136k yearly est. 5d agoHead of Studio
Bellotalabs
Customer service manager job in Redwood City, CA
At Bellota Labs, we are on a mission to build groundbreaking new games for the U.S. market. As a fast-moving, innovation-driven startup, we are assembling a world-class team to push the boundaries of game design, storytelling, and player engagement. With ClubWPT Gold already redefining the online poker experience, we are expanding our vision to create the next generation of gaming experiences. We are looking for an experienced Head of Studio to lead the charge-someone who thrives at the intersection of creativity, leadership, and execution. In this role, you will define the creative vision, build and scale a high-performing team, and bring innovative new games to market. If you are passionate about shaping the future of gaming and leading a studio from the ground up, we want to hear from you. What You Will Do: Define & Execute the Vision - Set the creative and strategic direction for new game development, ensuring originality, player engagement, and market fit. Build & Lead the Studio - Recruit, mentor, and inspire a top-tier team of designers, artists, and developers to deliver world-class games. Drive Innovation - Stay ahead of gaming trends, player behaviors, and emerging technologies to create genre-defining experiences. Oversee Game Development - Manage the full development lifecycle, from concept to launch, ensuring high-quality execution and alignment with business objectives. Collaborate Across Teams - Work closely with product, engineering, marketing, and executive leadership to bring games to market successfully. Own the P&L - Manage budgets, resources, and timelines to deliver high-impact games efficiently. What We Are Looking For: 10+ years in the gaming industry, with experience leading game development teams. Proven track record of shipping successful games, ideally in the U.S. market. Deep understanding of game design, player psychology, and engagement mechanics. Strong leadership and team-building skills, with the ability to foster a collaborative and high-performance culture. Hands-on experience with game development tools, pipelines, and production methodologies. Passion for innovation and pushing creative boundaries. Why Join Bellota Labs? Creative Freedom - Lead a studio where fresh ideas and bold innovation drive everything we do. Impactful Work - Be at the forefront of shaping the next big gaming experiences for the U.S. market. Growth & Ownership - Play a key role in a rapidly growing startup with leadership opportunities and equity incentives. Collaborative Culture - Work with passionate, talented individuals who are redefining gaming. $300,000 - $400,000 a year Join Bellota Labs and take the lead in driving world-class gaming projects to success. If you are passionate about innovation, execution, and making an impact in a fast-growing startup, we would love to hear from you. Your journey in redefining gaming starts here! #J-18808-Ljbffr$63k-178k yearly est. 5d agoHVAC Service Manager (Mechanical)
Diamond Peak Recruiting
Customer service manager job in San Jose, CA
Responsible for leading HVAC service operations and delivering high-quality support across a wide range of facility types, including commercial office, laboratories, R&D, industrial, medical office, data centers, and manufacturing environments. This role combines technical expertise, team leadership, and client-facing responsibility to ensure safe, reliable, and efficient HVAC system performance. Responsibilities: Manage day-to-day HVAC service operations, scheduling, and dispatch Supervise, mentor, and support service technicians and field staff Troubleshoot and resolve complex HVAC and control system issues Oversee preventive maintenance and reactive service programs Manage service contracts, budgets, KPIs, and customer expectations Ensure compliance with safety standards, codes, and regulations Maintain strong client relationships and support long-term account growth Qualifications: Proven experience managing HVAC service operations Strong technical knowledge of HVAC systems in complex facilities Leadership experience in regulated or mission-critical environments Excellent communication, organizational, and problem-solving skills Benefits: Competitive salary and performance-based incentives Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company vehicle or vehicle allowance (where applicable) Ongoing training, certifications, and career advancement opportunities$44k-64k yearly est. 2d agoGeneral Manager
Search Masters, Inc.
Customer service manager job in Fremont, CA
A privately held New York real estate investment company is looking for a ‘General Manager'. The successful candidate will be responsible for commercial office buildings totaling 1,000,000 plus sq. ft.. Knowledge & Experience A minimum of ten (10) years working in real estate within commercial property management. Must have knowledge and experience with financial accounting in real estate, financial reporting and budgeting. Hands-on experience with base building construction projects. Ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints. Minimum of 10 years' experience directly supervising and managing a staff including experience in planning and assigning work, performance assessments, training, hiring, discipline and development. Strong literacy in MS Word and Excel. Highly organized and skilled with time management. Strong Customer service/tenant relation skill required. Excellent communication skills (written reports/analysis and oral presentation). 4 year College Degree Required Energetic, Personable & able to prioritize assigned duties Principal Responsibilities Has primary responsibility for the day-to-day operation of the properties to ensure that all the site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Ownership's overall objectives. Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the Ownership. Conducts formal site inspections on a routine basis as needed in compliance with established standard operating policies and procedures. Monitors and enforces the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases Bears primary responsibility for the creation and maintenance of all site-specific documentation including but not limited to property's information book, site operating manual and emergency operations manual. Establishes and maintains open, positive relationships with occupants ensuring that all services and needs are met and in compliance with lease agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention program. Hires, trains and supervises a qualified team of building, administrative and maintenance staff for the properties to promote efficient and cost effective operation. Participates in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost. Performs other related duties as requested and required. Financial management of the properties. Ability to read and understand financial statements Strong budgeting and budget analysis capability. Create annual budgets, including monthly budget variance reports for both cash and accrual basis Review and approve bills, accruals and tenant charges. On a quarterly basis, prepare variance reports and, if needed, a re-forecasted budget.$69k-139k yearly est. 4d agoHome Therapies Area Manager
Satellite Holdings, LLC
Customer service manager job in Turlock, CA
The Home Therapies Area Manager is responsible for management of the Home Therapies business; providing effective leadership to achieve clinical, growth, and financial targets, through partnership with the Administrators, Home Therapies Director and/or Home Therapies Vice President and Regional Vice Presidents. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. Develops and drives a growth strategic plan for the assigned territory and each market therein to achieve growth targets and financial goals. Provides oversight to implement plan. Works in partnership with local management to oversee Home operations of assigned clinics/home programs from a fiscal, clinical, technical, regulatory, personnel, business management and growth perspective in accordance with Company goals. Partners with RVPs, Home Therapies and Business Development teams to ensure development of a sustainable and efficient business footprint and identify opportunities for new clinics. Works with Administrators to achieve monthly, quarterly and annual projections based on financial and management objectives. Engages with Physician Partners regularly on existing business, to assess needs and ensure physician satisfaction. Achieves program target goals for patient outcomes in accordance with quality patient care and Company goals at assigned clinics/home programs. In collaboration with IDT, identify opportunities to drive systematic changes in region to aid in achievement of targets. Collaborate with leaders on budget planning and strategies to improve fiscal performance. Responsible for profit and loss management of assigned programs to achieve or exceed budget. Ensures implementation of all corporate initiatives and policies in relation to home therapies. Ensures home programs execute to the highest clinic, patient satisfaction, and operating standards. Knowledge of and remains current with federal, state, local laws and regulations, including health care professionals practice act requirements with regards to Home Therapies. Works with Administrators to ensure compliance with all applicable federal, state, and local laws; continuing certification from all statutory and regulatory agencies; and Company standards, guidelines, rules, policies and procedures. Triage Home operational issues in partnership with Administrators, Director/VP Home Therapies and RVPs as needed. Initiates Corrective Action Plan development, implementation and follow through as required for internal and external surveys. Follows up on any/all deficiencies for all audits done internally (corporate) or externally (CMS & TDH). Assures compliance with required Governing Body meetings, monthly QAPI meetings and care plan conferences and assures documentation of such through recorded minutes. Regular and reliable attendance is required for the job. In partnership with Director/VP Home Therapies and RVPs, develops physician and referral source relationships and oversees local marketing efforts. Maintains a positive/collaborative relationship with physicians, area hospital agencies and the community. Acts as the Home subject matter expert with Medical Directors and physicians to coordinate quality patient Understands, leads and promotes the Company's mission and philosophy relating to ethics, integrity, safety, corporate responsibility and objectives. Develops strong cross-functional partnerships across the internal organization. Collaborates with leaders in budget planning. Implements and monitors appropriate contractual agreements/arrangements with collaborating agencies. Establishes relationships with external customers to promote growth and quality including but not limited to physicians and vendor partners. Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. Participates in corporate committees or task forces as requested. Respond effectively to inquiries or complaints. Responsible for developing Home Therapies knowledge for RVPs and Administrators. Ensure they are able to effectively operate and grow Home business. Responsible for on-going development of Home RNs, in collaboration with Administrators, Home Directors responsible for development of Home Therapies knowledge. Creates positive culture and support system for Home Administrator, RN and other home staff across region(s). Ensure correct number and quality of RN staff across region(s). Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations. Responsible for hiring and supervising program staff as needed in collaboration with Administrators and Human Resources Department. Maintain effective personnel management and employee relations, including evaluating the performance of personnel; approving and submitting time worked and counseling and disciplining employees. Uphold management goals of corporation by leading staff in team concepts and promoting a team effort; perform duties in accordance with company policies and procedures. Effectively communicates expectations; accepts accountability and holds others accountable for performance. Qualifications/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: Minimum of two (2) years prior management experience of a multi-site health care provider or three (3) to five (5) years of demonstrated excellence in managing a dialysis program as an Administrator. Bachelor's degree in business or nursing is required. Combination of education, specialty certifications and experience in related area will be considered in lieu of degree. Excellent leadership and coaching skills. Strong public relations skills for dealing with physicians, vendors, hospital personnel, Managed Care Organizations, etc. are valuable. Must have basic computer skills, including Microsoft Office (Word, Excel, and Outlook); proficiency in all USRC applications required within 90 days of hire. Demonstrated analytical and problem-solving skills are required. All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO$70k-102k yearly est. 38m agoSenior Manager Regulatory Affairs
Kevin's Natural Foods
Customer service manager job in Stockton, CA
The Senior Manager of Regulatory Affairs is responsible for leading regulatory strategy and execution across Kevin's Natural Foods' portfolio. This role ensures full compliance with FDA, USDA, FSMA, and applicable state and international regulations while supporting product innovation, labeling accuracy, customer requirements, and brand integrity. This position serves as KNF's primary regulatory subject matter expert and works cross-functionally with R&D, Quality, Operations, Supply Chain, Sales, and Marketing to bring compliant, high-quality products to market efficiently. What You'll Do: Develop, implement, and maintain KNF's regulatory policies, procedures, and compliance programs for product labeling and associated product claims in alignment with company goals. Monitor, interpret, and communicate changes in FDA, USDA/FSIS, FSMA, and applicable international regulations; proactively assess impact and recommend actions. Ensure compliance with applicable product certifications and claims, including (as applicable): Organic, Non-GMO Project Verified, Paleo, Gluten-free and other customer or market-driven requirements. Serve as KNF's primary regulatory contact for customers, auditors, and regulatory agencies. Oversee review and approval of product labels, packaging artwork, and claims to ensure compliance with ingredient statements, Nutrition Facts, allergens, and all other requirements. Maintain and manage regulatory documentation, including product specifications, statements of compliance, technical data sheets, and import/export documentation and associated document control systems Partner closely with Marketing and R&D to ensure claims and messaging are compliant while supporting brand objectives. Provide labeling regulatory guidance and education to internal teams including R&D, Quality, Operations, Sales, and Marketing. Support innovation and renovation projects by ensuring regulatory requirements are integrated early in the development process. Prepare and deliver reporting on regulatory risks, trends, and compliance status to leadership. Represent KNF at industry forums, customer meetings, and professional associations as appropriate. Other duties as assigned and necessary. What You'll Need: Passion for delivering safe, quality and delicious food to the consumer. Bachelor's degree in Food Science, Nutrition, Biology, or a related field; or applied experience. Advanced degree (MS or equivalent) preferred. 6+ years of regulatory experience in food manufacturing or CPG. Strong working knowledge of FDA, USDA/FSIS, FSMA, labeling regulations, and food safety standards. Experience supporting certifications and customer regulatory requirements strongly preferred. Strong attention to detail with the ability to translate complex regulations into practical guidance. Excellent written and verbal communication skills; comfortable communicating with both technical and non-technical audiences. Proven ability to manage multiple priorities in a fast-paced environment. Healthy, Diverse Teams Breed Innovation: Kevin's Natural Foods is proud to be an equal opportunity employer. We deeply believe that diverse backgrounds and experiences make better teams, and we seek to attract talent from all walks of life. The team at Kevin's is smart, humble, and passionate and we value a work environment that fosters personal development and opportunities to move within our small, but quickly growing organization. More About Kevin's Natural Foods: Kevin's Natural Foods is a line of refrigerated and frozen meals, sides, soups, and sauces on a mission to empower even the busiest people to eat clean without sacrificing flavor. Co-founded by Kevin McCray who battled an auto-immune disorder for years, Kevin's Natural Foods was born from his desire to make clean eating seamlessly fit into any lifestyle. Shockingly delicious and made with clean ingredients, Kevin's products are ready in minutes and always free from gluten, soy, and refined sugar. In 2023, Kevin's Natural Foods joined the Mars Food & Nutrition family, allowing us to expand our reach, accelerate innovation, and bring our mission to even more households while staying true to the quality and integrity that define our brand. A true market disruptor, Kevin's is the first clean refrigerated entrée brand working to prove every day that proper nutrition can be as delicious as it is healthy. Kevin's Natural Foods uses E-verify to confirm employment eligibility. For more information, please see the links below: ********************************************************************************************** ******************************************************************************************$117k-170k yearly est. 5d agoSenior Manager
ATR International
Customer service manager job in Foster City, CA
Title: Senior Manager - Medical Affairs Pay: $79.93-$89.93/hr Duration: 6 months This role serves as a strategic partner and operational leader within the US Medical Affairs Oncology organization, supporting CCC (Community Cancer Collective) and SEC (Strategic Evidence and Collaborations) initiatives. The position partners with cross-functional teams to drive operational excellence, strategic planning, and project execution to support the US CCC and SEC teams. Key Responsibilities: • Lead strategic planning and operational activities across the CCC and SEC teams, including development of work plans, project milestones, budgets, and resource allocation • Provides meeting management support for team meetings and various cross-functional team meetings led by the CCC or SEC • Utilize data analytics to uncover areas of opportunities with CCC and SEC leadership to enhance performance, efficiency and project management, tracking productivity and operational excellence with key performance indicators (KPIs) • Support execution of CCC and SEC strategies and launch planning where applicable • Support implementation and ongoing management of the current CCC Dashboard and any emerging similar tool from the SEC Team. • Facilitate training within USMA on the respective CCC and SEC playbooks and/or new processes • Prepare and manage communications such as Emails, CCC/SEC Program update presentations, and various leadership check-ins. Capabilities: • Strong project management and strategic planning skills • Ability to lead cross-functional initiatives and manage external partnerships • Experience in data analysis and performance tracking • Knowledge of compliance, regulatory, and legal frameworks in medical operations Requirements: • BS or BA required, Master's degree preferred • Senior Manager: 2+ years experience in Medical Affairs roles; Associate Director: 5+ years experience in Medical Affairs roles • Proven track record in project leadership and operational excellence Benefits Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws. Compensation Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select. Work Authorization ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization. ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$79.9-89.9 hourly 2d agoSenior Cost Manager
Heatherdaniel International
Customer service manager job in San Jose, CA
Senior Cost Manager - San Francisco CA As a Construction Cost and Project Manager company, my client provides full cost, procurement, and/or project management services which provide essential ingredients for the development and implementation of a successful project. They are aware of the need for practical advice and aim to be flexible while remaining focused on client needs. They work closely with the client and the rest of the project team to achieve value for money in terms of time, cost, quality, flexibility, and risk. As a progressive, dynamic practice, They aim to be innovative, constantly seeking to maximise and expand the service they offer their clients. Our client has consistently invested in the development of the practice through experienced personnel and modern technology - a blend and commitment targeted to best serve clients business needs. Due to continued success within the discipline, my client is looking to further increase their capacity and capability with the appointment of a Senior Cost Manager, to be based in San Francisco CA. You must have a strong construction cost background, as you will be working on large and exciting projects, working for one of the most recognised firms in the US. Responsibilities Evaluate costs and advise on alternative proposals Provide advice on contract arrangements and conditions under which building will be constructed Advise architects and engineers on the cost implications of different construction methods, alternative choices of materials, and size and quality of the project to ensure that each element is reconciled with the cost plan allowance and the overall project remains within budget Prepare tendering documents including Bills of Quantities and estimating Manage the costs of projects during the construction stage and negotiate final accounts Change Orders Qualifications Relevant degree Experience working on major projects and have a demonstrable track record of a high standard of technical delivery. Experienced in managing both internal and external project teams. Well developed communication and interpersonal skills The ability to build strong working relationships at all level A strategic thinker, able to convey your ideas both verbally and in report form to Clients, external stakeholders, and the design team The ability to adapt strategies in line with changing priorities Chartership background is beneficial Job Benefits A competitive salary and benefits package including Pension, with salary negotiable for the right candidate depending on experience and qualifications. $130,000 -$175,000 Contacts For more information on this role and others, please call *************** and speak to Daniel Crowley at Heatherdaniel international. HeatherDaniel International is a construction recruitment agency. Our deep-rooted knowledge of the industry means we have insight into which companies will enable you to achieve your career ambitions. We recruit for a number of developers, contractors & consultancies. If you are looking for a Quantity Surveyor JOB based in Washington DC. Or another position as a Quantity Surveyor, Project Quantity Surveyor, Cost Engineer, Commercial Manager or Associate Director please contact our experienced consultants to discuss your career aspirations on ***************. You can visit our website at heather-daniel.com$130k-175k yearly 3d agoSenior Manager, International Growth
Parkside Recruitment
Customer service manager job in Redwood City, CA
We are partnered with a leading premium home décor and seasonal retail brand, renowned for its beautifully designed products and exceptional customer experience. With a strong online presence and growing retail footprint, they are now looking for a a Senior Manager to lead growth across the Canada and Australia regions. You will own full P&L accountability for both markets, driving the transformation from an online-only business to a fully integrated omni-channel model. Reporting to the SVP of International, you will work closely with global teams in marketing, e-commerce, logistics, finance, and retail operations to identify and deliver new growth opportunities that enhance brand presence and profitability. Key Responsibilities: Regional Leadership & P&L Ownership Lead business performance across Canada and Australia, managing revenue, margin, and brand targets. Build and oversee regional forecasts, budgets, and financial performance. Define and track KPIs, revenue, margin, CAC, and market penetration, using data insights and analytics. Deliver clear, data-driven recommendations through regular business reviews. Optimize pricing and promotional strategies in collaboration with global partners. Mentor and guide team members, developing future leaders. Omni-Channel & Growth Strategy Drive the strategic evolution from online-only to omni-channel retail across both markets. Identify and execute new growth opportunities in channels, partnerships, and customer segments. Partner with Consumer Insights to translate data into actionable business decisions. Develop robust business cases and strategic plans grounded in market intelligence. Influence product, pricing, and promotional decisions across the global organization. Lead execution across cross-functional teams to meet commercial and operational goals. Your Experience: 7+ years in international business management, omni-channel retail, or e-commerce leadership. Proven experience scaling business performance in multiple international markets (Canada/Australia strongly preferred). Full P&L ownership and financial management expertise. Track record of success in omni-channel environments, online, retail, or wholesale. Strong cross-functional leadership, analytical, and commercial acumen. Exceptional communication and influencing skills. Bachelor's degree required; MBA preferred. Benefits: Competitive base salary plus cash-based incentive plan. Comprehensive Pension, Medical, Dental, and Vision coverage. Paid holidays, annual shutdown week, PTO, and Volunteer Time-Off (VTO). Parental leave and flexible return options. Hybrid flexibility - 3 days in the office, 2 days remote. Tailored relocation package.$118k-171k yearly est. 2d agoSalon Manager
Regis Haircare Corporation
Customer service manager job in San Jose, CA
Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: Current cosmetology or barber license and manager license as required by state/provincial regulations Ability to work a flexible schedule, including evenings and weekends Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). Ability to resolve guest issues Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: Standing for sustained periods of time Frequent lifting up to 10 pounds, occasionally up to 25 pounds Continuous repetitive movement with fingers, hands, wrists and arms. Continuous grasping and reaching, often above shoulder level Ability to be exposed to various chemicals and fragrances used in performing services Ability to observe guest's hair, including close vision, color vision and ability to adjust focus Ability to communicate with guest regarding services offered and requested and the guest's needs and wants Occasional travel to meetings out of town, sometimes over night$41k-64k yearly est. 7d agoPayment Customer Fund Operation - USDS
Tiktok
Customer service manager job in San Jose, CA
Team Intro: The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: * Manage the clearing and settlement for all contracted channels, including transaction and fee reconciliations, as well as resolving any discrepancies. * Oversee the clearing and settlement for onboarded merchants, which includes merchant settlements and managing customer accounts and statements. * Partner with internal teams-like Product, Tech, and Corporate Finance/Accounting-to build system capabilities and develop new process documents. * Collaborate with external business partners to resolve reconciliation discrepancies and facilitate funding settlements. * Support various treasury-related tasks and ad-hoc projects as needed.Minimum Qualifications: * Bachelor's degree in Business, Finance, or Accounting. * 3+ years of relevant experience in treasury or fund operations within a multinational corporation or financial institution. * Familiarity with the procedures for fund clearing, settlement, and reconciliations from both corporate and banking perspectives. * Proven ability to build cross-functional relationships and communicate effectively with internal and external partners. Preferred Qualifications: * Experience with e-commerce payments and accounting automation development. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship for any immigration-related benefits.$152k-213k yearly est. 2d agoStore Manager
Gentle Monster
Customer service manager job in San Jose, CA
ABOUT US: About IICOMBINED Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions. GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics. KEY RESPONSIBILITIES 1. Boost Sales: Develop and implement effective sales strategies to drive revenue growth and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various metrics such as Units Per Transaction (UPT) and conversion rate. 2. Sales Analysis: Conduct regular analysis of sales data to identify trends and opportunities for improving store performance. 3. Customer Service: Ensure exceptional customer service by training and supervising staff to meet and exceed customer expectations, including uncovering customers' need and provide prompt and friendly service ensuring that customers leave the store satisfied 4. Maintain the Perfect Condition of the Store: Not only maintaining a clean workplace environment and managing inventory but overseeing the store maintenance and merchandising to ensure an organized and visually appealing shopping environment in accordance with the brand principles. 5. Coaching: Strive to identify and nurture the potential within the team, inspiring individuals through meaningful interactions and encouraging long-term vision and engagement. KEY WORKING RELATIONSHIPS The Store Manager at Gentle Monster is required to maintain strong working relationships primarily with the Head Quarter Global Store Operations Team in South Korea, as well as with the U.S. Corporate Leadership and other Store Managers in the U.S. SKILLS & EXPERIENCE · Minimum 4 years of supervisory experience (2 or more in a store manager role) in a retail environment or related area · High School graduate or equivalent; college degree preferred · Ability to adapt and multi-task, and have a collaborative attitude in a fast-changing, retail environment · Ability to motivate staffs through strong leadership and interpersonal skills · Strong communication skills, both written and verbal (company's primary communication channel is Slack and E-mail) · Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred) · Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business REQUIREMENTS · This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift. · Required to work a minimum of 40 hours per week including weekends. · Store Manager will rotate days off with the associate/assistant manager to ensure that there is always one manager level present especially on important dates such as weekends, holidays, and during collection launches. · Requires bending and kneeling to process and place merchandise as well as reaching to obtain or stock merchandise from shelving. · May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale · Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher. · Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others. · Must be able to comply with the company and brand policy and guidelines, including the brand outfit regulation, and ensure store compliance Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person$80k-95k yearly 3d agoDirector - Customer Journey Management B2C
Adobe
Customer service manager job in San Jose, CA
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity This position is vital within the Adobe Experience Data & Journeys Ecosystem & Team. The Customer Journey Management B2C is a solution set within this ecosystem that aims to interact with each customer, in any channel, at any time. The solutions in this set coordinate and provide tailored customer interactions across various channels, such as email, web, app, mobile, and in-person, during crucial customer moments. The Technical Program Management Director plays a crucial role in shaping the B2C Business future within the Data & Journeys Portfolio. They drive strategic technical program execution to achieve outcomes supporting the Customer Journey Management B2C portfolio promise. This role partners strategically in execution and advises cross-functional solution leadership and teams. Responsibilities include end-to-end execution and governance of complex, cross-functional initiatives, periodic planning, operational excellence focusing deeply on quality & customer-centric approach, and tailored communications. The incumbent of this role connects the dots, tells the story, identifies gaps, and leads teams effectively, utilizing data for decision-making and operations, planning with assumptions, measuring success, and collaborating with a team of technical program managers. Key Responsibilities Technical Roadmap: Develop and put into action the program strategy for B2C products to align with business objectives and market trends, in collaboration with Product & Engineering. Lead cross-functional teams in managing large-scale programs across diverse global organizations. Technical Program Management: Coordinate complex technical programs, ensuring achievements are met, risks are managed, and dependencies are effectively prioritized. Develop detailed program plans, assign resources, track risks/issues, and manage dependencies across teams. Dependency, Risk & Compliance Management: Maintain a deep, technical end-to-end understanding of solutions, their upstream/downstream dependencies, and the critical changes needed to support initiatives. Identify potential risks, drive mitigation strategies, and ensure adherence to security, compliance, and regulatory standards. Collaborator Management: Serve as a connection between technical and non-technical collaborators, ensuring transparent communication regarding project status, risks, and deliverables. Engage and persuade collaborators at various levels, from frontline team members to VPs, SVPs, and C-level executives. Interactions: Effectively relay information to technical and non-technical teams, offering perspectives on architecture decisions and guaranteeing clarity regarding program goals. Craft high-level presentations, messages, and program updates for senior leadership, ensuring they align with business objectives. Operational Excellence & Efficiency: Promote guidelines in portfolio management, program management, solution management, release management, quality, and scalability using agile methodologies. Drive portfolio data hygiene for data-driven decision-making, capacity planning, and roadmap priorities. Team Management: Partner, coach & mentor team of technical program managers for execution & operational excellence, encouraging a culture of accountability, collaboration, and innovation. What you need to succeed Bachelor's or Master's degree in Computer Science, Engineering, or a related field preferred, or equivalent experience. Over 15 years of technical program management expertise, including more than 5 years in a leadership capacity involving team supervision. Experience working with cloud platforms (AWS, Azure, Google Cloud) and enterprise integrations (APIs, microservices, middleware). Background in managing Technical Programs within the B2C Industry. Expertise in agile methodologies, software development lifecycle, build processes, quality of services and overall release management. Strong critical thinking skills to link ideas with analytical and problem-solving abilities, incorporating data, metrics, and indicators to support execution and decision-making. Excellent verbal, written, and presentation skills, with the ability to tell a story, negotiate, persuade, and communicate with diverse audiences. Ability to manage multiple complex programs in a fast-paced environment, bringing to bear data-driven decision-making. Enthusiastic about achieving goals, customer-centric, and committed to improving customer experience, with a strong customer-centric attitude, team efficiency, and focus on metrics. Success Metrics: Timely and high-quality delivery of technical programs and initiatives. Improvement in cross-team collaboration and efficiency. Reduction in program risks and bottlenecks. Enhanced customer happiness and adoption of B2C products. Continuous improvement in program management processes and methodologies. This role provides an outstanding opportunity to develop the technical direction of a B2C product while leading a high-performing team to drive business impact and innovation! Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $171,900 -- $326,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $225,700 - $326,800 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.$225.7k-326.8k yearly Auto-Apply 40d agoMaterials & Customer Service Manager
South Bay Solutions
Customer service manager job in Fremont, CA
Role Purpose The Materials & Customer Service Manager is responsible for owning end-to-end material flow and customer commitments. This role ensures that materials, planning, and customer communication are aligned to support on-time delivery, operational stability, and customer satisfaction. The role leads buyers, planners, and customer service personnel and acts as the primary escalation point for material and delivery risks. Key Outcomes & Accountability On-time delivery performance Material availability aligned to production schedules Inventory accuracy and health Supplier performance (OTD, responsiveness, quality) Clear, proactive customer communication Reduction of expedites, surprises, and firefighting Core Responsibilities Materials & Supply Chain Management: - Own material planning and purchasing strategy - Identify and mitigate supply chain risks - Define sourcing strategies for critical components Customer Service Leadership: - Own customer order management and delivery commitments - Ensure proactive communication with customers - Manage escalations and trade-offs People Leadership: - Lead buyers, planners, and customer service staff - Develop team capability and accountability - Set clear expectations and performance standards Cross-Functional Leadership: - Partner with Production, Quality, and Engineering - Lead materials and delivery discussions - Balance cost, delivery, and operational reality Decision-Making Expectations The role is expected to: - Anticipate issues before they impact customers - Make timely decisions with incomplete information - Escalate issues with clear recommendations - Own outcomes, not just activities Role Competencies Strategic Thinking: - Thinks systemically across materials, planning, and customer commitments Leadership & Influence: - Leads teams effectively and holds people accountable Operational Judgment: - Balances competing priorities under pressure Communication: - Communicates clearly, calmly, and proactively Problem Solving: - Identifies root causes and implements durable solutions Accountability: - Takes ownership for results and follows through Experience & Qualifications Prior experience managing materials, supply chain, or customer service teams Demonstrated people management experience (required) Manufacturing or precision machining environment preferred Experience with ERP systems Strong analytical and communication skills Shift Day shift Monday to Friday Benefits: Health Insurance (Medical/Dental/Vision) paid 100% for employees Life insurance policy Safe Harbor 401(K) plan 401(K) match Paid time off (vacation/sick/holidays/floating holiday) Referral Program$66k-98k yearly est. 39d ago
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How much does a customer service manager earn in Tracy, CA?
The average customer service manager in Tracy, CA earns between $43,000 and $148,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Tracy, CA
$80,000
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