Customer service manager jobs in Tucson, AZ - 248 jobs

Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Armorlube is seeking a proactive, detail-oriented Customer Service Manager to lead our client-facing efforts and streamline the transition from sales to operations. In this role, you will be the primary point of contact for our customers, responsible for generating accurate quotes, managing inquiries, and ensuring our internal operations team has the precise information needed to deliver excellence. This role serves as a critical link between customers, sales, and operations, owning the quote-to-delivery handoff and ensuring customer expectations align with operational execution. Key Responsibilities: Customer Interface & Relationship Management: Act as the lead point of contact for all customer inquiries via phone, email, and/or chat. Manage and resolve complex customer issues with a focus on long-term customer satisfaction and retention. Build strong customer relationships by understanding needs, priorities, and timelines Translate customer needs into actionable project requirements for internal teams. Quoting & Sales Support Analyze customer requests and generate detailed, accurate cost estimates and formal quotes. Ensure pricing accuracy by applying margins, discounts, and lead times appropriately. Follow up on pending quotes to move customers through the sales funnel. Maintain up-to-date knowledge of pricing structures, product availability, and lead times. Internal Operations Liaison Collaborate daily with the Operations Team to communicate customer specifications and deadlines. Monitor project progress to provide customers with proactive status updates. Identify gaps, bottlenecks or breakdowns in the "Quote-to-Delivery" process and propose workflow improvements. Ensure customer commitments are realistic, documented, and clearly communicated internally Team Leadership Train and mentor junior customer service staff. Develop and maintain Standard Operating Procedures (SOPs) for communication, quoting and data entry. Promote consistency, accountability, and professionalism across customer-facing activities Required Skills and Qualifications: Education and Experience: · Bachelor's Degree or 4 years equivalent experience.· 3-5+ years in customer service or account management role (preferably in an industry involving manufacturing, logistics, or technical services). Technical Skills: Must be technical savvy and Proficiency in CRM software (e.g., Salesforce, Hubspot) and ERP/Project Management tools. Exceptional verbal and written communication skills with the ability to translate technical details to non-technical clients. Strong ability to calculate margins, discounts, and complex pricing formulas for quotes. Must be solutions driven and have a "find a way" attitude when balancing customer demands with operational constraints. Soft Skills: · Strong communication skills, both verbal and written, for effective interaction with customers and team members. · Excellent problem-solving abilities, with the capacity to diagnose and resolve complex technical issues. · Strong customer service orientation with the ability to build and maintain client relationships. · Ability to work independently, manage multiple projects, and prioritize tasks effectively. Success Metrics Quote Accuracy: Minimized variance between quoted pricing and final invoicing. Response Time: Maintaining a high standard for speed of reply to customer inquiries. Operational Alignment: Decreasing the "friction" or missing information passed from sales to the production/ops team. ArmorLube LLC provides high-performance ultra-hard metal coating services and solutions for a wide range of industries including firearms, automotive, oil & gas, aerospace & defense, manufacturing, agriculture and others. Founded in 2013, ArmorLube LLC's patented Hollow Cathode technology is an environmentally friendly process that enables manufacturers to achieve greater coating uniformity and thickness for complex parts in less than half the time required for traditional coating processes.

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Armorlube is seeking a proactive, detail-oriented Customer Service Manager to lead our client-facing efforts and streamline the transition from sales to operations. In this role, you will be the primary point of contact for our customers, responsible for generating accurate quotes, managing inquiries, and ensuring our internal operations team has the precise information needed to deliver excellence. This role serves as a critical link between customers, sales, and operations, owning the quote-to-delivery handoff and ensuring customer expectations align with operational execution. Key Responsibilities: Customer Interface & Relationship Management: Act as the lead point of contact for all customer inquiries via phone, email, and/or chat. Manage and resolve complex customer issues with a focus on long-term customer satisfaction and retention. Build strong customer relationships by understanding needs, priorities, and timelines Translate customer needs into actionable project requirements for internal teams. Quoting & Sales Support Analyze customer requests and generate detailed, accurate cost estimates and formal quotes. Ensure pricing accuracy by applying margins, discounts, and lead times appropriately. Follow up on pending quotes to move customers through the sales funnel. Maintain up-to-date knowledge of pricing structures, product availability, and lead times. Internal Operations Liaison Collaborate daily with the Operations Team to communicate customer specifications and deadlines. Monitor project progress to provide customers with proactive status updates. Identify gaps, bottlenecks or breakdowns in the "Quote-to-Delivery" process and propose workflow improvements. Ensure customer commitments are realistic, documented, and clearly communicated internally Team Leadership Train and mentor junior customer service staff. Develop and maintain Standard Operating Procedures (SOPs) for communication, quoting and data entry. Promote consistency, accountability, and professionalism across customer-facing activities Required Skills and Qualifications: Education and Experience: Bachelors Degree or 4 years equivalent experience. 3-5+ years in customer service or account management role (preferably in an industry involving manufacturing, logistics, or technical services). Technical Skills: Must be technical savvy and Proficiency in CRM software (e.g., Salesforce, Hubspot) and ERP/Project Management tools. Exceptional verbal and written communication skills with the ability to translate technical details to non-technical clients. Strong ability to calculate margins, discounts, and complex pricing formulas for quotes. Must be solutions driven and have a "find a way" attitude when balancing customer demands with operational constraints. Soft Skills: Strong communication skills, both verbal and written, for effective interaction with customers and team members. Excellent problem-solving abilities, with the capacity to diagnose and resolve complex technical issues. Strong customer service orientation with the ability to build and maintain client relationships. Ability to work independently, manage multiple projects, and prioritize tasks effectively. Success Metrics Quote Accuracy: Minimized variance between quoted pricing and final invoicing. Response Time: Maintaining a high standard for speed of reply to customer inquiries. Operational Alignment: Decreasing the "friction" or missing information passed from sales to the production/ops team.

The Associate Customer Service Representative is a seasonal, entry-level position providing first-line support during peak service demand periods. This role serves as the initial point of contact for customers, managing call routing, email and chat administration, customer relationship management system operations, and basic customer service functions while building foundational knowledge of irrigation systems. Responsibilities Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information. Monitor and handle email and chat communications with customers to ensure timely and professional responses. Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation. Process service plan renewal information and route purchase orders to the appropriate departments. Provide order status updates and shipment tracking information to customers and distributors. Issue software licenses and access codes as requested by customers. Deliver exceptional customer service during all customer interactions. Support peak season service demand efficiently and professionally. Learn irrigation system terminology and product fundamentals. Understand departmental structure and appropriate escalation protocols. Participate in team meetings and continuous learning opportunities. Qualifications Currently pursuing or have completed an associate or bachelor's degree in a related field (Business, Communications, Agriculture, Engineering, or similar). Strong customer service orientation and professional communication skills. Excellent verbal and written communication abilities. Proficiency with computer systems and willingness to learn technical software. Ability to multitask and work efficiently in a fast-paced environment during peak seasons. Strong attention to detail and accurate documentation habits. Professional phone manners and email/chat etiquette. Demonstrates dependable attendance and punctuality. Available for seasonal employment periods. DESIRED QUALIFICATIONS: Previous customer service or call center experience. Technical aptitude or interest in irrigation, engineering, or related fields. Fluency in Spanish or other foreign language(s). Experience with customer relationship management systems or ticketing platforms. Basic understanding of irrigation systems or agricultural practices. Experience in a high-volume customer support environment. Rain Bird is an equal opportunity employer.

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB. Purpose of Position: Customer Success Leads are team leads, technical specialists as well as trusted advisors for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product Development teams. They also hold direct line supervisory and responsibility for all the Customer Success Advisors in the region they serve. They are responsible for ensuring retention and customer growth through the following: * As a technical and domain expert in one or more of Hexagon's product lines, working alongside regional commercial team to support them during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers. * Assisting the commercial team in participating in RFP/RFQ processes in a technical capacity * Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization * Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions. * Provide proactive customer care for successful adoption of Hexagon solutions. * Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions. * Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account. As senior members of the Customer Success team, the Customer Success Lead is expected to undertake the following: * Mentor Advisors and actively peer review and collaborate with the team to support the betterment of the individuals and team. * Undertake various assigned initiatives that are designed to further Hexagon's success. * Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers. Contribute to Customer Success efforts for key accounts, ensuring alignment of customer process, deployment of new technology, and effective go to market strategies. Provide technical and strategic guidance to the customer success team members. Measuring Success: * Customer Satisfaction (CSAT) Score: The measure of the overall satisfaction of customers after interactions with the Advisor. * Net Promoter Score (NPS): NPS measures customer loyalty and their likelihood to recommend your product or service to others. * Customer Retention Rate: The percentage of customers who continue using HxGN products or services over a period of time. * Renewal Rate: This indicates the percentage of customers who renew their contracts or subscriptions with Hexagon. * Expansion Revenue: The measure of additional revenue generated from existing customers through upselling or cross-selling. * Active Usage or Adoption Rate: Tracks the percentage of users actively using and deriving value from a product or service. * Customer Health Score: A composite score that considers various factors, such as product usage, customer engagement, and support interactions, to assess the overall health of a customer account. * Onboarding Completion Rate: Measures the percentage of customers who successfully complete onboarding processes or training, indicating their readiness to use the product effectively. * Customer Engagement: Tracks the frequency and quality of interactions between the Advisor and the customer, which can indicate the strength of the relationship. * Win Rate: Measure of the new deals won vs. lost in the deals the team has participated in. Knowledge & Experience (Required): * Tertiary qualification (or equivalent) in mining, technology, or geology * 10-15 years' experience in mining related business * Subject Matter Expert experience in one or more of Hexagon's key technologies (Mine planning and scheduling software, Ore control, Processing, Operational or Safety technologies) * Significant experience in a customer-facing role * Prior experience having supervised a technical team Knowledge & Experience (Desired): * Prior Management Experience * Having previously led teams in a consultancy/advisory, technical or commercial role that was customer-facing Key Skills * Excellent computer operation and software application knowledge. * Experience in value-selling and project business case development. * Strong project management and change management skills to oversee multiple initiatives concurrently. * Excellent leadership and communication skills, knowing how to delegate and/or escalate * Experience in process optimization and digital transformation. * Ability to cultivate relationships with internal and external stakeholders. * Ability to mentor and provide technical guidance to technical team members * Strong problem-solving skills to address complex technical challenges. * Ability to work and contribute to a team environment, as well as independently. * Able to communicate clearly in a courteous and professional manner. * Exceptional negotiation, problem solving and presentation skills. * Ability to learn quickly and share knowledge and information. * Excellent mentorship abilities to nurture and guide a diverse technical team. Travel Requirements: * Considerable regional travel required to fulfil this role, up to 50% of the time * Occasional international travel may be required Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours.

Company:Marsh McLennan AgencyDescription: The Client Manager position is responsible for proactively managing client service, renewal activities and administration of products for the clients assigned to them. Client Managers serve as a primary day-to-day contact for our clients. Principal Duties and Responsibilities Responsible for day-to-day management of Benefits accounts; develop solid partnerships with clients' HR managers and other support staff; manage service issues, research problems, present and implement effective, timely solutions Assist in preparing bid specifications for Requests for Proposal (RFPs); obtain necessary census and historical data for bid process; develop knowledge of carriers and products offered; analyze quotes and offer advice on competitive carriers/products; negotiate with insurance carrier representatives and underwriters upon request; prepare client proposals for approval; proof all proposals for accuracy; attend client meetings and presentations Manage implementation of new lines of coverage and carrier changes and insure smooth launch/transition; complete all new/renewal business paperwork and internal documentation Prepare employee communications materials such as brochures, flyers and payroll stuffers Conduct group education and enrollment meetings at client sites or via webinar as required Proof booklets and contracts for accuracy; report inaccuracies to the carrier(s) for correction; request Schedule As for clients' IRS Form 5500 filings and facilitate signature ready Form 5500s; notify clients of legislative and regulatory changes and assist client in understanding how the issues apply to them Responsible for electronic file set-up and maintenance, along with ongoing filing and documentation of client meetings/issues/decisions Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met Conduct all business in accordance with established policies and procedures Attend onsite and offsite client meetings as necessary Other duties as assigned Knowledge, Skills and Abilities Required: High School Diploma or GED 3+ years in group benefits with at least 1+ years in a Client Manager or similar level role Licensed in Arizona Health, Life and Disability (or ability to be licensed within 60 days of employment) Ability to develop and work with mathematical formulas Ability to effectively communicate, both written and verbally, with internal and external parties Ability to conduct education and enrollment meetings (comfortable with public speaking) Excellent time management, organizational and multi-tasking skills with high attention to detail Ability to build and maintain effective relationships with clients, carriers and peers Ability to work independently and in cross-functional teams Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point) Preferred: Bilingual in Spanish Some college or technical training in related discipline Continuing education such as RHU, REBC, CEBS, or CBP Experience using BenefitPoint #MMAWest #LI-DNI

Manager, Customer Relations and Permit Program Operations Posting Number req24917 Department Parking and Transportation Department Website Link parking.arizona.edu Location Main Campus Address Tucson, AZ USA Position Highlights Parking and Transportation Services is looking to fill a Manager, Customer Relations and Permit Program Operations position at the University of Arizona. This person will plan, direct, manage, and evaluate parking permit programs for Main Campus, Phoenix Bioscience Core Campus, UArizona Departments/ U of A Sponsored Programs and outside affiliated entities. Position includes forecasting current and future needs, creates new parking locations and oversees permit program software configurations. This person will possess excellent leadership and critical thinking skills to develop, implement, and administer programs that provide essential services to students, faculty, staff, visitors and businesses regarding their permit needs and requirements. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here. Duties & Responsibilities * Accountable for setting goals and objectives for team members to achieve standards and outcomes. Direct supervisor of customer relations staff to meet job function standards and outcomes. Manages staff hiring, training, work schedules and disciplinary actions. Communicates performance expectations and conducts performance evaluations. * Evaluate permit program methodology and correct deficiencies. Responsible to configure permit set-up and payment methods in parking software and on-line parking portal. Ensure configuration function to maximize efficiencies in UArizona garage and surface lot operations. Actively participates in quick-thinking resolution if malfunction occur. * Develop and implement new Parking Permit Programs for UArizona, Departments and affiliated/non-affiliated entities. Creates new parking locations and permit processes working independently with other managers or area responsible persons. Problems faced may be varied and solutions are guided by policies and practices but may not have a prescribed solution and require some analysis to understand and resolve. Responsible for creating and updating Standard Operating Procedures. Explains policies, standards, and processes of the job area to others within and outside of the work unit. * Enforce U of A cash handling, PCI and PTS compliance with appropriate policies, and procedures. Responsible for annual budget(s). Tracks expenditures. * Manages customer online appointments, call center, department email and chat. Determine maintenance and replacement of cash handling, credit card equipment. Knowledge, Skills and Abilities: * Ability to communicate effectively with different groups/individuals. * Knowledge in the setup and implementation of programs. * Skills in effective leadership and team collaboration. * Skills in Excel and data analysis. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications * Bachelor's degree or equivalent advanced learning attained through professional level experience required. * Minimum of 3 years of related work experience or equivalent combination of education and work experience required. * Ability to drive according to the University Fleet Safety Policy. Preferred Qualifications * Experience in Higher Education. * Certified Parking Professional. * Documented experience in developing performance standards. FLSA Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category University Operations Benefits Eligible Yes - Full Benefits Rate of Pay $59,404.00 - $74,254.00 Compensation Type salary at 1.0 full-time equivalency (FTE) Grade 8 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level M1 Job Family Parking & Transportation Job Function University Operations Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 1 Target Hire Date Expected End Date Contact Information for Candidates ************************** Open Date 1/16/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at ********************.

An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. A Customer Service Team Lead's responsibilities include: Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you. Creating a store environment members want to work in, and customers want to shop in. Operating a cash register and manning the store's customer service counter. Directing all operations on the front end of the grocery store. Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service. Observing and enforcing all store rules and company policies. Helping to select and train new team members. Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team. Ensuring compliance with all heath department and weights and measures department policies and requirements. Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays). Ensuring company safety guidelines are being followed by all team members. All other related duties as assigned. Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending Perks & Benefits Competitive compensation, paid weekly Retirement Benefits Medical, dental, and vision insurance for yourself and eligible dependents Tuition Reimbursement for qualified courses Scholarship opportunities for continued education Store discount programs (10% off household groceries) Fun work environment where you have the opportunity to nourish your community Must be 18 years of age. Must be 21 years of age for any position that serves alcohol. For Internal Transfers/Promotion/Rehire Candidates: Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR. You may be asked to accept a part-time position if that is the only position available Rehires must be approved by an HRBP

School Safety Security and Emergency Services Manager Type: Public Job ID: 131964 County: Pima Contact Information: Tucson Unified School District 1010 E Tenth Street Tucson, Arizona 85719 District Website Contact: Goran Spiric Phone: ********** Fax: District Email : School Safety Security and Emergency Services Manager SUMMARY Manage daily operations of School Safety and Security functions with oversight of assigned personnel. MINIMUM REQUIREMENTS Bachelor's Degree in security management, Criminal Justice, Business Management or Public Administration, or related Field OR At least Five (5) years of progressively responsible experience in law enforcement, school safety, security and transportation safety or a related field required. AND Three (3) years of progressively responsible experience in school administration, school safety, emergency management, or public safety operations. Proficiency with computers is required, including Microsoft Office applications. Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions. PREFERRED QUALIFICATIONS Experience managing or coordinating school safety programs, emergency preparedness, or crisis response at the site or district level. Experience collaborating with law enforcement, fire, and emergency management agencies. Experience in public speaking and staff training. Experience working under collective bargaining agreements or in multi-unit environments. Experience with or knowledge of campus safety systems (access control, alarm, or camera systems) preferred. ADDITIONAL REQUIREMENTS AFTER HIRE FBI fingerprint background check. Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization. Current Arizona Driver's license with no more than the allowable points against Driver's License as described under Governing Board Policy: EEB-R-1 Business and Personnel Transportation Services - Transportation by Employees. Physical Examination with 75 lb Lift Test Must submit to a post-offer/pre-employment drug/alcohol screen. CPR and First Aid Certification. Certification must be maintained current during course of employment. COMMENTS Salary:$67,969.20 to $78,914.30 Per Year Effective: 2025-2026 SCHOOL YEAR Location: School Safety & Security - 1100 W. Fresno St Classification: Supervisory Professional FTE: 1.0- 8 hours per day Work Calendar: 12 month Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage. To view the full job description, please visit our website. Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin. Other:

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership. JOB FUNCTIONS Supervision of staff Training of all Customer Service staff Monitors the flow of orders to and from the Customer Service Department Handles escalated situations with patients/customers or Referral Sources Processing of payroll for the department Recruitment, hiring, discipline, and supervision of the department Evaluations of the Customer Service Department Monitoring the number of incoming phone calls to determine if support is necessary Evaluation and recommendation of process improvement for the department

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership. JOB FUNCTIONS Supervision of staff Training of all Customer Service staff Monitors the flow of orders to and from the Customer Service Department Handles escalated situations with patients/customers or Referral Sources Processing of payroll for the department Recruitment, hiring, discipline, and supervision of the department Evaluations of the Customer Service Department Monitoring the number of incoming phone calls to determine if support is necessary Evaluation and recommendation of process improvement for the department

Details: JOB TITLE: Customer Service - Road Tester JOB SUMMARY: Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving/road tests while riding along in customer vehicle. 1) Facilitator / Photo taking support2) Lobby and kiosk support3) VIN inspections4) Road Tests Hours: 8:00 a.m. - 5:00 p.m., Monday - FridayPay: $16.04 per hour Location: Tucson, AZ 85713Type: Temporary, with the possibility of hire Duration: Ongoing, up to a two-year maximum Benefits: Available after eligibility period is met DUTIES Provide excellent customer service. Explain the testing process and requirements Oversee road test for earning a driver's license. Oversee Parking Test for earning a driver's license. Complete pre trip vehicle Inspection. Observe driving/road test while riding in vehicle along with the driver. The driver will be required to provide the vehicle. Typical timelines: Approximately 20 Min per test. Document and score the test - issue pass/fail based on qualifications observed. Inform applicant/driver of test results. Handle, file, and record documentation. Other duties will be handling the greeter station (where applicable), taking photos, administering written tests, entering exam results, etc. REQUIREMENTS FINGERPRINT CHECK REQUIRED Background check required Must be at least 21 years old Proven customer service skills (1 to 2 years minimum) Must have a valid Arizona driver's license Must enjoy working with people in person Ability to explain testing process and requirements Ability to oversee road and parking tests Ability to use a computer to record documentation

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success! Responsibilities & Expectations: The Area General Manager has Profit and Loss responsibility for coils and motor OEM manufacturing. Leads the business unit to deliver safety, operational, profit, sales, and customer KPI goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution). Overall responsibility for managing and growing (3) key value streams of in-shop repair, new motor manufacturing and coil manufacturing. Build and sustain a culture around the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit by utilizing a Servant Leadership mindset and practices. Recruit and develop a top performing organization while improving overall employee engagement. Sales & Customer Service - Responsible for setting sales strategy and directing execution for the Sales function for the IPS location's Sellers. Ensure optimal customer problem resolution resulting in an "Unmatched Customer Experience". Operations - Responsible for managing shop and field operations; hire, train and evaluate new employees, determine optimal organization design and assess the performance of the business against the business's goals and plans. Continuous Improvement - Responsible for leading all aspects of the CIPS program - making it the way we work at the location. Entails an operating philosophy of moving decision making down to the lowest level possible and empowering employees to use data and visual management to make decisions that eliminate waste. Financials - Responsible for the development of business strategy, annual operating plan (AOP) and tactical execution to reach objectives. Proactively monitor key financial, sales, cost, operating, and customer service trends and course correct as required. Safety - Responsible for maintaining an environment in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment. Quality - Responsible for development and compliance with the IPS quality management system. Ensure compliance to ISO standards along with industry and customer specifications to drive an Unmatched Customer Experience. Drive training and execution to standard work instruction and mature the location's current systems. AGMs are problem solvers who work to overcome the obstacles that may prevent the business from reaching its goals. * Strong communication skills with all stakeholders from Executive Management to shop personnel to customers. * Collaborate with cross-functional teams' members and optimize all resources. * Identify and act on industry, market, and Service Center trends using data analysis to correct issues and capture opportunities. * Demonstrate management skills such as leadership, planning, and organization, resource and talent management. * Self-aware learner with emotional intelligence to help those around them. * Leverage best practice to advance facility skills and knowledge. * Analyze financial data to optimize operational and sales efforts. * Apply Organization Design practices to optimize structure and enable growth. * Demonstrated ability to lead change initiatives and drive process excellence. * Driver for results - insists on excellence in all facets of the business. * Develop and maintain key customer relationships. * Excellent verbal and written communication as well as presentation skills. * Ability to lead and develop effective cross functional teams in a matrix organization. * Demonstrated technical acumen to manage complex asset repair business with diverse customer segments and multiple product lines. * Walk the talk on IPS values and be a Servant Leader to remove obstacles, develop the team, meet performance objectives and improve the business. Qualifications and Compétences: * BA/BS in Engineering, Supply Chain, Operations Management, Business or related technical degree * Entrepreneurial self-starter with the ability to manage and prioritize projects by delegating appropriately * 7 years of combined experience in general management or operations in an industrial services business in the rotating equipment segment * 3 years of Lean Manufacturing or 6-Sigma problem solving skills * 5 years of experience managing large-scale projects * Combined 10 years of experience associated with these disciplines * Background experience with motor repair and application considered a plus * MBA and Lean Certification is a plus You'll thrive at IPS if you… * Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. * Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. * Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. * Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. * Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. * Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Benefits: * Paid Time Off (PTO) * 401k Employer Match * Bonus Incentives * Tuition Reimbursement Program * Medical, Dental and Vision plans * Employee Assistance Program (EAP) * And more! IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI-JR1

Are you a results-driven individual with exceptional leadership skills and a passion for the automotive industry? Tucson Subaru, a leading automotive dealership, is seeking a talented and experienced Service BDC Manager to join our dynamic team. Our dealership is consistently the top-performing Subaru dealership in Arizona - 9 years running! If you possess excellent communication abilities, a customer-centric mindset, and a proven track record in managing service-related operations, we want to hear from you! The ideal candidate would have previous BDC management experience in the automotive industry. Why Join Our Team: Opportunity to work with a well-established and respected automotive dealership in Tucson. Supportive and collaborative work environment that fosters personal and professional growth. Access to ongoing training and development opportunities. Chance to contribute to the success of a high-performing service BDC team. Service BDC Manager Responsibilities Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity. Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction. Develop and implement strategies to maximize customer engagement and retention. Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns. Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals. Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations. Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance. Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service. Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction. Service BDC Manager Benefits and Compensation On top of competitive pay, we are proud to offer… Health Insurance starting at under $100 per month. Dental, Vision, and Company-Paid Life Insurance. Employee Assistance Plan. 401(k) with Company Match. Paid Time Off that accrues from Day 1. An excellent menu of voluntary benefits. Employee pricing for you and your family on vehicles, parts, and service. Qualifications Service BDC Manager Requirements Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment. Proven track record in effectively managing a team and driving performance. Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members. Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks. Proficiency in using CRM systems, scheduling software, and other relevant tools. Sound knowledge of automotive service operations and industry trends. Exceptional problem-solving skills and the ability to make informed decisions under pressure. Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction. Flexibility to work evenings and weekends as required. Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen. If you are ready to take on a challenging yet rewarding role as a Service BDC Manager at Tucson Subaru - Apply Now!

The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Key Responsibilities: Team Leadership & Development: Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. Provide guidance on new employee training and conduct periodic performance reviews. Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. Motivate team members and track their continued development and training. Work with other Hiller support teams to ensure smooth operations of Service Department functions. Assist in building a high-performance team that operates efficiently and effectively. Customer Relationship Management: Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. Support sales efforts by providing technical expertise and participating in customer interactions when needed. Service Operations: Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. Ensure technicians are correctly charging their time to assigned jobs for accurate costing. Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. Monitor and ensure that team members maintain up-to-date required certifications. Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. Health & Safety: Promote a culture of safety within the team and ensure compliance with safety protocols. Work with Safety partners to ensure employees have the required tools and PPE for their work. Conduct regular safety briefings and address any safety concerns promptly. Additional: Assist in managing multiple ongoing tasks and projects simultaneously. Provide regular updates to the Service Manager on team performance and operational challenges. Other duties as assigned. Qualifications What We Are Looking For: Education, Licensure & Certifications: High school diploma or equivalent NICET Level II in related fire protection systems required; Level III preferred. Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems. Experience: 7+ years of experience in service, testing, and inspections of fire protection systems. Thorough knowledge of NFPA standards and local codes. Knowledge, Skills, Capabilities: Strong leadership and team management skills Excellent communication and interpersonal abilities Critical thinking and problem-solving skills Ability to prioritize and manage multiple tasks efficiently Proficiency in Microsoft Office products Technical expertise in fire protection systems Customer service-oriented mindset Physical Requirements: Ability to lift and carry up to 50 pounds. Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings. Capable of standing, walking, bending, and kneeling for extended periods. Ability to work at heights and in confined spaces as needed. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place. #fls

JOB PURPOSE: The Revenue Cycle Financial Services Supervisor is responsible for the direct supervision of billing, collections, and cash posting of all patient services. This position also oversees employee productivity and ongoing improvement of key revenue cycle indicators and compliance with third-party payer regulations. These revenue cycle key indicators include but are not limited to: accounts receivable days, cash collections goals and posting, bad debt, denials, underpayment recovery, and contract management activities related to patient account management Essential Job Functions: Provides operational direction for all activities related to billing, and collections and posting of accounts receivables, ensuring processes are efficient and timely· Routinely monitors reimbursement patterns and investigate any cash-flow issues for needed corrective actions to assure timely collection of accounts and achievement of established department goals · Monitors unbilled account reports to determine and implement necessary actions required to minimize the number and the dollar-value of accounts being held for statement production Reconciles cash collections to the general ledger daily, weekly and monthly as appropriate. Evaluates all employees during annual performance evaluations provides feedback to team members s · Works with Operations Trainer and Managers to ensure training around proper entry for patient registration and other data to ensure all information is collected that is needed for billing Maintains knowledge of current regulations and policies of Federal, State and private payers; keeps impacted departments informed of changes, revisions, and updates Stays abreast of the latest developments and trends in field of Patient Accounting by attending seminars/workshops and actively participating in interdisciplinary committees Maintains confidentiality in all matters that include Patient Health Information and Employee Data Works collaboratively with customers, other staff, team members Promotes staff professionalism and performance with training and feedback. Assists the manager in organizing, planning and implementing strategy Maintains staff by recruiting, selecting, orienting and training employees; provides personal growth opportunities to staff. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions. Completes operations by: Organizing workflow to accomplish established objectives Developing schedules Delegating responsibility Evaluating subordinates effectively Implementing productivity standards Resolving operations problems Maintaining reference manuals Administering necessary discipline Minimum Education and Experience: Associates Degree in a Finance or Data related field from an accredited college or university. Three (3) years of supervisory experience; preferably in a billing or coding environment. Five (5) years' of experience Accounts Receivable experience or Cash Management experience preferably with a Federally Qualified Health Center. . Strong working knowledge of accounting/business principles, revenue cycle management, applicable Federal and State laws and regulations, Medicare and Medicaid rules and regulations, all aspects of third-party reimbursement policies and practices If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements. Preferred Education, Experience, Skills, Abilities: Bachelors Degree in a Finance or Data related field from an accredited college or university. Working experience with EPIC Reporting tools Working experience with Electronic Health Record (EHR) systems, preferably Epic. Five (5) years' supervisory experience; preferably in a healthcare environment Seven (7) years' progressive experience in a revenue cycle or coding environment. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

Job DescriptionDescription: As the Service Manager, you will lead the Service team and ensure the property remains in tip-top condition through a passion for quality physical appearance and proactive quality maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs as smoothly as possible while communicating effectively. Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways-including team member training, support, and career pathing-and believe that, by doing so, we can positively impact our resident and team member experience. Are you ready to make an impact? Location: Tucson, AZ Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan! Career advancement and learning opportunities Bonus opportunity 13 paid holidays, including a Floating Holiday & Volunteer Day Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!* Housing discount opportunity 401(k) with company match Medical, Dental, and Vision insurance plans Employer-sponsored short-term & long-term disability plans Company-paid life insurance Health savings account with employer contribution Flexible spending account Voluntary benefits Employee Assistance Program (EAP) *Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements. The day-to-day: The Service Manager oversees the daily maintenance operations including collaborating with Property Managers on property needs and escalations. Additionally, Service Managers work closely with Regional Service Managers on larger capital projects, including value-add execution, capital projects, etc. Some days are pressure-filled, so they'll need to remain flexible, resourceful, efficient, and have a general passion for accomplishment and overcoming challenges. Service Manager may work with any of the following… Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission Remain committed to providing exceptional service within each resident interaction Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents. Partner with Property Manager to support operational goals and performance to meet owner's objectives and adhering to Mission Rock's standards Manage purchase orders (for supplies) to ensure budget goals and objectives are met Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc. Plan and prepare work schedules, delegating workloads, and monitoring workflow Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience Requirements: What you bring: Strong customer service and communication skills, with a willingness to go the extra mile Proven ability to positively lead and develop a team Strong organizational and time-management skills Enthusiasm to collaborate and engage with others Desire to improve the lives of those around you Cost savings acumen HVAC certification is required CPO Certification required 3-5 years of multi-family, or similar industry, maintenance skills/experience Adherence to Fair Housing best practices Must be able to perform general/routine inspections and identify possible issues Apply a “can do” mentality toward implementing efficient and effective solutions (ex: do the hard work now so you don't have to later) Valid Driver's License with reliable transportation Basic computer skills, including familiarity with Microsoft Suite Candidate requires own set of tools

Assists in the supervision of the activities of the outside service staff working in the staging area, golf car facilities, driving range facilities, as well as the Player Assistants and starters. Duties/Responsibilities: Trains outside service associates for opening/closing procedure and other Club standards Oversees all outside service personnel to ensure all policies and procedures are upheld. Works with the tournament coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events. Provides top quality customer service. Greet golfers at bag drop and unload their golf bags from their carts. Maintains cleanliness of golf carts and surrounding work area. Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return. Proper staging of golf carts during the day. Inventory and control all guest supplies. Assist in monitoring and policing all player service activity and etiquette. May direct start of play. May assist with food and beverage activities. When needed, shares responsibility for cleaning golf shop, restrooms, course restrooms and patio area. Qualifications Skills/Abilities Ability to apply basic mathematical skills. Must possess good verbal and written skills. Education/Experience: High School or equivalent education required. Valid driver's license. Physical Requirements: Must be able to physically reach, bend, stoop, kneel, and lift up to 50 pounds. Must be able to work under variable temperature conditions (extreme heat or cold, indoors/outdoors). Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ventana Canyon makes hiring decisions based solely on qualifications, merit, and business needs at the time. PM Shift

Are you a motivated and skilled professional seeking a dynamic opportunity in the field of service supervision? We are currently looking for an Service Supervisor to join our team. This role offers the chance to oversee our Service and Maintenance technicians. If you possess strong communication skills, technical expertise, and a commitment to excellence, we encourage you to apply! Company vehicle provided. Learn more about us here.About Us Representative Responsibilities: Schedules, directs and provides technical support for service/maintenance technicians to meet service demands and customers expectations Providing satisfactory solutions to customer needs, concerns and issues in a timely, efficient and cost-effective manner while projecting a professional and customer friendly attitude Assists in recruiting, interviews, hiring and training of service/maintenance technicians Supervises and directs the service/maintenance technicians to effectively perform the functions of equipment operation, preventative maintenance and other duties as required to ensure customer satisfaction Reviews technicians work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity. Completes jobsite drop-in audits. Works alongside General Manager for technicians performance appraisals, reviews and for setting improvement goals/following KPIs per company requirements Works with Training Coordinator to ensure that technicians are properly trained on latest service/maintenance techniques and safety procedures for equipment and general working conditions Conducts group and one-on-one meetings with service/maintenance technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings Communicates regularly with dispatch team to ensure that technicians are being scheduled properly by skill level, efficiency and training requirements Manages equipment, special tools and parts needed for the company including parts ordering. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold Develops and monitors individual department budgets, goals and objectives to insure departmental profitability, quality workmanship and customer satisfaction in conjunction with the General Manager Reviews work orders, invoices and time reports for accuracy Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met Ensures that all company/department policies are being followed by the Service/Maintenance Department Oversees assigned HVAC vehicles, monitors vehicles/inventory to ensure they are being cleaned, maintained and operated as required and used according to company policy Performing related duties as assigned by the General Manager REQUIREMENTS: Excellent customer service skills High school graduate or GED required Five or more years of successful and full-time HVAC experience, either as a service technician or maintenance technician, preferred Previous supervisor or managerial experience required EPA 608 Type II Certification, NATE Ready-to-Work and NATE Technical Certification, preferred Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems, preferred Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions Excellent leadership skills to enhance team productivity and standards of work produced Excellent verbal and written communication skills; and strong conflict management skills Detail oriented and highly organized with the ability to handle multiple tasks and assignments Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in themselves and in others Valid Arizona drivers license with a clean driving record, background and drug screening Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Frequent speaking, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Busy office environment with moderate noise level due to talking, computers, printers, and activity Physical ability to perform all the duties noted above under the conditions, circumstances, and weather extremes found in the Arizona. Examples include the ability to lift and carry a 75 lb. load (of the size and shape of an item encountered on an HVACR job) a distance of 75'; carry a 75 lb. motor up a fully extended 18' ladder. Must not have a fear of heights (acrophobia). Benefits: 401(k) Company vehicle Short-term and long-term disability Life, Medical, Dental and Vision Insurance Employee assistance program (EAP) Employee discount Paid time-off Referral program Tuition reimbursement Schedule: Monday to Friday Weekend availability as needed Supplemental pay types: Opportunity for bonus pay Pay schedule is every 2 weeks We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Job DescriptionAbout the Team: Our Field Operations Department team manages every aspect of field care and prepares all MLB games, from daily maintenance to executing gameday standards at the highest level. Beyond Giants baseball, we support all non-baseball events-from community functions to large-scale productions assuring the field and ballpark are ready, safe, and professional. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact. A company that also continuously and purposefully builds an inclusive culture where everyone can do and be the best version of themselves. About the Role: Grounds Manager II of Field Operations will assist the Director of Field Operations and Manager I, Field Operations, in the management, planning, and implementation of the agronomic program for Oracle Park. This role will oversee the daily maintenance of the playing surface and ensure it is up to MLB standards. This role will help schedule, train, and develop all part-time groundskeepers and will play a key role in the daily execution of all on-field baseball events. You're Excited About This Opportunity Because You Will...· Implement Agronomic program at Oracle Park including but not limited to - Mowing, Irrigation, Integrated Pest Management, Cultivation, Fertility applications and management of grounds.· Maintaining infield surface at MLB requirements as well as correct texture and moisture levels.· Coordinate and contribute to a progressive turf management program in conjunction with the needs of the Baseball and Ballpark Operations departments.· Assess and evaluate staffing needs and performance· Supervise timing and setting up of all baseball activities as directed by Giants on field personnel· Ensure that all work and chemical applications are performed in accordance with EPA/OSHA regulations· Ensure safe use of all equipment as well as handling maintenance requests and conduct preventative maintenance of equipment.· Identify and solve conflict in the best interest of the organization· Schedule and process semi-monthly payroll through TMSS Mastermind system for hourly groundskeepers.· Assign, train, and maintain work standards and follow up on tasks given to pool of 60 part-time employees.· Budget and purchase supplies, as needed.· Reserve, technology WeatherSentry, SubAir, PRM, Greensight, Toro Eagle Online Irrigation Schedule. Qualifications · 2- or 4-year Degree in Turf Management.· You have Minimum 3 years of experience in maintaining a professional level baseball facility (Collegiate or Pro).· You have Minimum 1 years of experience managing a staff of part-time employees.· You have a California Pesticide Applicator's License as a plus.· You have a California Forklift Certification as a plus.· You have a Current/Valid Driver's License with a positive DMV report.· You are Proficient in MS Office (Excel, Word, PowerPoint, Outlook).· You have Excellent written and verbal communication. Working Conditions and Physical Requirements:· Must have the ability to work a flexible schedule, including nights and weekends. More than 40 hours per week is often required.· Must be able to lift a minimum of 75 lbs. and stand for long periods of time Bilingual (English and Spanish) is a plus. At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $75,000 to $80,000 base salary plus Annual Bonus ,and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision Additionally, this role might be eligible for bonus or incentive awards. In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. About the GiantsOne of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and InclusionAt the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.