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General Manager - Molds
Columbia MacHine, Inc. 4.2
Customer service manager job in Vancouver, WA
At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.
With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.
Summary: Responsible for leadership & management of the Concrete Molds business unit comprising of Engineering and Sales departments. The General Manager will oversee the business unit's strategic & tactical goals of creating value added products by developing new designs and modifications that meet existing and future customer needs; managing resources to achieve high levels of customerservice; and meeting financial objectives and revenue growth plan of the business unit as part of the greater Vancouver Operations team.
Essential Duties and Responsibilities:
Directs the Concrete Mold Engineering department to effectively utilize engineering resources to complete projects on time and implement new products and cost reduction ideas in to designs.
Directs the Concrete Mold Sales team to define project requirements and directs staff to complete them within time, cost, and quality specifications
Builds trust & rapport with other functional departments to ensure that solutions are comprehensive and efficient
Compiles department performance data and works with team to continuously improve.
Maintains target margin on sales by conducing market research to set prices for major or strategic projects
Develops sales strategy by identifying short-term and long-range sales forecasts
Manages sales channel productivity by driving customer solutions and implementing programs to expand the sales pipeline
Creates and conducts customized technical sales presentations and proposals for customers
Improves safety, quality, and productivity for all aspects of Concrete Mold functions, including Engineering & Sales
Maximizes productivity and consistency by using standards to improve existing solutions when possible
Fosters quality improvements by conducting design reviews and inspecting pre-released designs, and maintains a sharp focus on error-proofing and problem solving techniques to ensure the highest levels of quality and customer satisfaction
Ensures a continuous line of communication between Concrete Mold Sales, Engineering, and Manufacturing to improve manufacturing efficiency and reduce costs
Contributes to Concrete Mold research and development, driving innovation and alignment to budget for 3-5 year growth targets.
Collaborates with sales and marketing teams to utilize current information on industry trends, and competitors products in the development of new equipment designs and modifications.
Directs Marketing to support product line
Prepares department budgets and sales forecast and actively monitors bookings, backlog, and invoicing to ensure all business unit KPI are achieved.
Development and continued training of Concrete Mold Engineers and Sales Representatives
Travel 25-50%
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possesses strong management and problem-solving skills
Solid strategic thinker who can facilitate efforts across multiple teams/departments
Strong written and oral communication
Strong interpersonal communication, organizational, and problem-solving skills
Possesses a high level of creativity, strong technical aptitude, and strong attention to detail
Results oriented with a strong sense of ownership
Education and/or Experience:
Bachelors Degree in Engineering or Business preferred
5+ years management experience
5 years Industry and product experience
Strong MS Office skills, Sugar, Lawson
Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at ***********************
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
$91k-179k yearly est. 1d ago
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Site Operations Manager
Romanoff Renovations 4.2
Customer service manager job in Portland, OR
Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.
WHO WE ARE:
Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion to Commit to Excellence, Listen, Give Back and show Respect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company's overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way.
JOB SUMMARY
The Site Operations Manager is responsible for executing assigned office production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location.
ESSENTIAL FUNCTIONS:
Oversee production in assigned office to include; backlogs, aging report, and KPI's
Ensure that office is dispatching and resulting in a timely manner
Ongoing recruitment performed
Ensure that pad and warehouse inventory is accurate and runs efficiently
Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices.
Ensure office scheduling capacity is optimized
Audit and count pad
Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
Visit local Home Depot stores a regular basis to ensure relationships are established
Expedited care tickets are responded to immediately. Work with THD and customer for resolution.
Answer and respond to inquiries from the RCS
Adherence to SOP
MINIMUM QUALIFICATIONS:
Must have a valid driver's license, reliable transportation, and possess vehicle insurance.
High School Diploma or Equivalent
Minimum 3 years of relevant experience
Strong verbal and written communication skills with the ability to communicate across all levels of the company
Strong customerservice skills, ability to provide a positive and professional experience
Ability to lead teams to accomplish common goals
Ability to juggle competing priorities and adapt to unique situations.
Strong computer skills
Ability to travel to field offices, jobsites, and The Home Depot stores
PREFERRED QUALIFICATIONS
4+ years of experience in a production environment and supervisory role building teams and improving teams
Background in floor covering and/or understands construction
Previous experience in residential construction a plus
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Self-Starter and team player
Comfort with public speaking/teaching
Flooring installation knowledge and ability to complete minor repairs
Organized and detail oriented
Ability to multi-task
Ability to show empathy to customers and installers
Strong autonomous performer
Functions with a sense of urgency
Makes decisions with discernment, considering all sides
Ability to read diagrams and installation specs
Familiar with OSHA workplace regulations
PHYSICAL ACTIVITY
Sitting up to 5 hours a day
Constant use of hands to type and write
Stand up to 6 hours a day
Lifting 50 pounds, occasionally
Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed
BENEFITS
Medical, Vision, Dental Insurance
Bonus Program
401k with Company Match
Paid Holidays
Personal Time Off
Earned PTO for Community Service
Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
$67k-93k yearly est. 1d ago
Director of Salesforce Engineering, Customer Experience and Platform Operations
Zoominfo Technologies 4.7
Customer service manager job in Vancouver, WA
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.
With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver.
Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer.
As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready.
What You'll Do: Lead Salesforce Engineering & Platform Operations
Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight.
Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring.
Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools.
Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations.
Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products.
Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations
Lead a team of engineers and administrators focused on support and success technology.
Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy.
Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning.
Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes.
Strategic Partnership & Execution
Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions.
Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems.
Guide the platform's growth through streamlining platform operations and release management for the organization.
Drive Engineering Culture
Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning.
Mentor and coach team members on Salesforce best practices, architecture, and leadership development.
Identify and address gaps in skills, process, or tooling to accelerate team impact.
What You Bring:
10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations.
Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows).
Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines.
Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling.
Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment.
Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.).
Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives.
Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred.
Nice to Have:
Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ).
Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting.
Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling.
Background in post-merger org consolidation or multi-cloud Salesforce environments.
Understanding of product-led growth strategies and usage-based billing models.
#LI-VC1
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$190,400-$299,200 USD
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
$190.4k-299.2k yearly Auto-Apply 22d ago
Senior Customer Service Manager
Keller Executive Search
Customer service manager job in Portland, OR
Job Description
within Keller Executive Search and not with one of its clients. This senior position will lead CustomerService for Keller Executive Search in Portland, OR, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.
Key Responsibilities:
- Define the CustomerService vision, roadmap, and annual operating plan aligned to business goals.
- Build and lead a high‑performing CustomerService team; set clear objectives and coach managers.
- Own CustomerService KPIs and reporting; drive continuous improvement and operational excellence.
- Establish scalable policies, processes, and tooling for CustomerService across regions.
- Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
- Manage budgets, vendors, and risk within the CustomerService portfolio.
Requirements
7+ years in progressively senior roles within the relevant discipline; experience leading managers.
Demonstrated success building scalable processes and delivering against OKRs.
Strong analytical and financial acumen; fluency with data tools and business cases.
Excellent stakeholder management and executive communication skills.
Working knowledge of applicable local laws, standards, and industry best practices.
Bachelor's degree required; advanced degree or certifications are advantageous.
Benefits
Competitive compensation: $140,000-$180,000 USD
Opportunities for professional growth and leadership development.
Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
Full medical coverage.
Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.
Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.
Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.
Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.
Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.
Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
$140k-180k yearly 23d ago
Customer Service Manager, Airport Customer Experience
American Airlines 4.5
Customer service manager job in Portland, OR
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
+ Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
**What you'll do**
+ Drives operational excellence
+ Creates an environment that cares for our frontline team members and celebrates the team successes
+ Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
+ Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customerservice
+ Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
+ Promotes an environment of mutual respect and trust between frontline team members
+ Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
+ Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
+ Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customerservice experience
+ 2 yearsexperience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Applicable valid driver's license as required by local authorities, if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$37k-53k yearly est. 13d ago
Sr. Project and Customer Success Manager
Tyfonecom
Customer service manager job in Portland, OR
.
Sr. Project and Customer Success Manager
Salary Range: $140K
1
About the Company
Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S.
Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console.
We also provide payment solutions such as FedNow Instant Payment Xchange™ (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean-team model for external engagements to manage costs, increase selling time, and accelerate pipeline velocity. Tyfone values collaborative execution as the path to market leadership.
About Nuuvia
Nuuvia, a Tyfone group subsidiary, is the leading provider of intelligent lifecycle banking solutions for community banks and credit unions. Designed to easily integrate with a financial institution's existing digital banking infrastructure, Nuuviaʼs platform helps institutions acquire, retain, and more effectively engage account holders across multiple generations with personalized digital experiences as a Nuuvia-branded service, a co-branded service, or under the institution's white-label brand.
Nuuviaʼs flagship digital youth banking module is live with dozens of community banks and credit unions across the country, enabling them to acquire, grow, and retain youth accounts and deposits, promote financial health, and build long-term loyalty in an increasingly competitive marketplace.
Nuuvia is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.
Job Description:
Overview
Reporting to the President and COO, the Senior Project & Customer Success Manager leads customer implementations from contract to go-live while owning post-launch customer success and support escalations. This role is both hands-on and people-leading, responsible for scaling repeatable high velocity implementation processes while managing and developing a growing customer success and support function.
This role is critical to supporting a company in hyper growth and begins with one direct report but is designed to grow into a broader leadership position as implementation volume and customer support needs scale.
Key Responsibilities
1.Customer Implementations & Project Delivery
Lead end-to-end customer implementations from kickoff through go-live
Own high velocity implementation planning, timelines, milestones, risks, and dependencies
Serve as the primary customer point of contact during onboarding and launch
Coordinate cross-functional teams including Product, Engineering, Compliance, and Operations
Drive consistency and quality through repeatable implementation frameworks and playbooks
Ensure on-time, on-budget, and high-quality delivery across all assigned projects
2.Customer Success & Support Oversight
Own customer success outcomes for assigned accounts post-launch
Oversee customer support ticket intake, prioritization, and escalation management
Personally handle high-impact or escalated customer issues
Partner with Product and Engineering to resolve root causes and reduce recurring issues
Ensure customers achieve expected value, adoption, and satisfaction
3.People Leadership & Team Development
Manage and mentor one direct report supporting implementations and/or customer support
Provide clear priorities, coaching, and performance feedback
Establish best practices for workload management, ticket triage, and customer communication
Support hiring, onboarding, and training as the team scales
Foster a customer-first, accountability-driven team culture
4. Process, Scale & Continuous Improvement
Design and refine implementation playbooks, onboarding materials, and success metrics
Define clear roles, responsibilities, and handoffs across implementation and support workflows
Implement tools and dashboards to track project health and customer support performance
Use customer data and feedback to inform product improvements and operational efficiency
Prepare the function for future specialization (e.g., dedicated Implementation vs. Support roles)
Minimum Required Skills and Qualifications
A minimum of 7+ years of project management, customer support, implementations or professional services experience preferably in the financial services or software industry with increasing demonstrated responsibility and success.
Prior people management experience, including coaching and performance management
Proven ability to lead complex, multi-stakeholder customer implementations
Strong executive-level customer communication and stakeholder management skills
Experience working cross-functionally with Product, Engineering, and Operations
Ability to balance hands-on delivery with leadership responsibilities
Excellent client-facing and internal communication skills, verbal and written
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office, Jira, and Smartsheet
Experience with leveraging AI tools to drive automation.
Desired Skills
Master's degree in Business, Technology, Operations, or a related field
Experience in B2B SaaS, fintech, payments, digital banking, or regulated environments
Familiarity with customer support and project management tools (e.g., Jira, Zendesk, Wrike, Asana)
Experience scaling or formalizing customer success and implementation teams
PMP, CSM, or similar certification (nice to have)
Success Profile
A business partner: Focused on partnering with the leadership team to build a great business.
AI-forward: Inserting intelligence into every customer and operational journey.
Execution-driven: Able to deliver high quality, on-time, on budget implementations.
A partner and team player: Working cross-functionally with Product, Delivery, Compliance, Operations, and Finance
Data driven: Strong analytical and problem-solving capabilities with experience establishing scalable delivery operations and consistently achieving quantifiable KPIs.
A communicator: Excellent communication and interpersonal abilities.
An advocate: A commitment to excellence and a dedication to customer satisfaction.
Benefits
Competitive salary and bonus structure
Comprehensive benefits package including health, dental, and 401(k)
Dynamic work environment with passionate, driven colleagues
Opportunity to shape the future of digital banking and payments on a global scale.
$140k yearly 11d ago
Customer Service Manager
Michaels 4.2
Customer service manager job in Portland, OR
Store - PORT-JANTZEN BEACH, ORDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$40k-69k yearly est. Auto-Apply 45d ago
Customer Service Supervisor
Levi Strauss 4.3
Customer service manager job in Portland, OR
Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's , Dockers , Beyond Yoga ) stand for freedom and self-expression.
Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.
We're looking for a Supervisor who shares our values:
Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.
Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.
Drives Performance: You're results-oriented and support the team.
You'll support the leadership team to success:
Growing Sales: Execute sales strategies and monitor performance to drive revenue growth.
Be a coach: Guide and support team members through effective mentorship and leadership.
Operational Excellence: Manage daily store operations to ensure efficiency and maintain high standards.
Customer Focus: Ensure exceptional customerservice and foster a welcoming shopping environment.
The role requires someone who:
Is good with people and able to support, assist, and coach store associates to perform their work effectively.
Complies with all Levi's Stores policies, procedures, and programs, while able to follow directives of store management.
Consistently meets or exceeds established store and individual sales and performance goals.
Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders.
Must have reliable transportation.
Must be 18 years or older.
Life-Enhancing Perks:
Full-Time Employees:
Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.
Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.
Full-Time & Part-Time Employees:
Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.
Live in Levi's: 60% employee discount.
Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.
Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.
LOCATION
Portland, OR, USA
FULL TIME/PART TIME
Part time
COMPENSATION
The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $17.05 - $28.45 per hour, varying with experience and qualifications.
Current LS&Co Employees, apply via your Workday account.
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$17.1-28.5 hourly Auto-Apply 60d+ ago
Director of Customer Success & Growth
Mongoose
Customer service manager job in Portland, OR
At Mongoose, we believe every conversation matters. We're on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it's helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported-our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren't just a feature-they're the foundation of connection. That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we're transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that's making a real difference in education-one conversation at a time.
As the Director of Customer Success & Growth, you'll lead the strategy and execution that shape the entire post-sale customer experience-from onboarding and adoption to renewal and expansion. You'll drive the operating model, coaching systems, and cross-functional alignment that ensure customers realize value quickly, remain healthy and engaged, and grow with us year over year. In this role, you'll play a critical part in protecting gross retention, accelerating net revenue retention, and creating a predictable rhythm of outcomes across the customer lifecycle.
This role sits at the intersection of Revenue, Product, Marketing, and RevOps, serving as the connective tissue that ensures every customer understands our value, every handoff is clean, and every expansion opportunity is identified and acted on with discipline. Over time, you'll scale this function into a unified growth engine-deepening customer insights, strengthening our team's coaching and performance, and elevating how we deliver value and outcomes to institutions across higher ed.What You'll Do:
Lead the Post-Sale Operating Model: Build and scale a consistent, predictable operating rhythm across onboarding, adoption, renewal, and expansion. You'll define lifecycle stages, exit criteria, health signals, and playbooks that give the team clarity, focus, and repeatability.
Own Retention & Expansion Outcomes: Build and operationalize a clear expansion strategy that turns customer value into revenue growth. You'll define how the organization identifies expansion signals, sizes opportunities, qualifies commercial handoff, and executes renewals and upsell plays. Through strong coaching and disciplined inspection, you'll protect gross retention and deliver consistent, segment-level NRR performance.
Elevate Customer Onboarding & Adoption: Ensure customers realize value quickly through a structured, outcomes-focused onboarding motion. You'll strengthen success planning, usage improvement strategies, and adoption plays that deepen product engagement and health.
Provide Leadership Across CS & AM Functions: Offer strategic and operational leadership across Customer Success and Account Management, working through managers and team leads to elevate performance, coaching, accountability, and customer outcomes.
Run the Post-Sale Inspection Cadence: Evaluate existing strategy for QBRs, health reviews, renewal/expansion forecast calls, and performance inspections to ensure they create visibility, remove blockers, and drive proactive decision-making.
Develop a High-Performing Team: Coach and enable the post-sale organization to consistently deliver value. You'll strengthen capability across onboarding, adoption, commercial execution, and client relationship management.
Partner Across Revenue, Product, Marketing, and RevOps: Serve as the connective tissue that aligns teams around a unified customer journey. You'll bring customer insights into roadmap decisions, lifecycle communications, and forecasting.
Own Executive-Level Customer Engagement: Act as a senior escalation point for high-impact or at-risk accounts, strengthening alignment with institutional leaders and ensuring customers understand the value Mongoose delivers.
Forecast Retention & Expansion with Precision: Partner with Revenue Leadership and RevOps to forecast renewal and expansion performance, diagnose gaps, and ensure predictable outcomes across segments.
Champion the Voice of the Customer: Surface insights that inform product expansion opportunities, marketing narratives, customer advocacy, and strategic planning-ensuring every decision reflects what customers need to be successful.
What You'll Bring to the Table:
Deep Post-Sale Leadership Experience: You bring meaningful experience leading Customer Success organizations in B2B SaaS, with hands-on ownership of onboarding, adoption, renewal, and expansion motions. A demonstrated track record of owning GRR and NRR outcomes with clear, measurable improvements at scale.
Strength in Building Operating Models: You know how to design and scale the systems, playbooks, lifecycle stages, health scoring, and inspection rhythms that bring clarity, consistency, and predictability to a post-sale organization.
Commercial Acumen & Expansion Mindset: You understand how to translate customer value into renewal stability and expansion opportunity. You can size, qualify, and sequence expansions, and you know how to coach teams to execute them with discipline.
Leadership Through Managers & Team Leads: You've developed leaders and high-performing teams by creating role clarity, building coaching systems, and elevating performance through accountability, empowerment, and clear expectations.
Data-Driven Decision Making: You're comfortable diagnosing gaps through metrics and dashboards, using KPIs, forecasting, and coverage models to guide decisions-and ensuring your team acts on insights, not anecdotes.
Executive Presence & Customer Credibility: You can step into complex situations with senior stakeholders, manage escalations with steadiness, and reinforce value in a way that builds trust, alignment, and confidence.
Cross-Functional Collaboration: You work naturally across Revenue, Product, Marketing, Finance, and RevOps to create a unified customer journey, shared success metrics, and cohesive execution across the full lifecycle.
Ability to Navigate Complex Environments: You thrive in multi-stakeholder settings-like higher education or similarly complex industries-where value must be tailored, proven, and reinforced across diverse personas and decision makers.
A Builder's Mindset: You enjoy bringing structure to evolving environments. You balance empathy and accountability, and you know how to create clarity, raise the bar, and scale systems as the team and business grow.
We Offer:
Comprehensive medical, dental, and vision coverage
401K with company match: 100% of the 1st 3% and 50% of the next 2%
Flexible PTO
Competitive Leave Policies
13 paid holidays, plus a week off between Christmas and New Year's
Eligible for up to a 10% annual bonus based on company and individual performance
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know-we're here to help.
$103k-161k yearly est. Auto-Apply 29d ago
Sr Service Supervisor - Eugene
Education Realty Trust Inc.
Customer service manager job in Portland, OR
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customerservices skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
#LI-EM
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customerservice and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have valid driver's license to operate a golf cart on property.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
$49k-80k yearly est. Auto-Apply 1d ago
Electronic Services Supervisor
NW Priority Credit Union
Customer service manager job in Portland, OR
Full-time Description
NW Priority Credit Union is seeking an Electronic Services Supervisor to join our credit union. The position plays a key role in supporting the Chief Financial Officer while overseeing and assisting the daily operations of the Electronic Services Department. The ideal candidate will bring leadership, technical expertise, and a proactive approach to ensure efficient service delivery and member satisfaction across all electronic channels.
Requirements
Responsible for evaluating the team performance, for fostering professional development to the extent possible, and for ensuring department staff have access to appropriate resources enabling them to perform their expected duties and responsibilities.
Provide positive leadership for department employees.
Assist CFO with developing, implementing and maintaining credit union internal controls.
Problem solve for certain general ledger accounts and personnel situations.
Oversee the operations of ACH, plastics, share draft, and electronic banking services.
Establish, evaluate, and maintain departmental operations to effectively accomplish the department and organization's goals and objectives.
Assist CFO with overseeing and implementing automated financial processing systems that support the operational functions of the department.
Monitor NSF Accounts, close as needed, and report to ChexSystems.
Administer the VISA program, process disputes, and fraud claims
Perform miscellaneous job-related duties as assigned.
Job Experience: Minimum of two years of progressively responsible experience in VISA and GL/accounting. Minimum of five years of Electronic Services experience and two years in a supervisory role.
Supervisory Skills: Must demonstrate the ability to train, motivate, and supervise staff while maintaining an efficient and effective schedule of workflow within the accounting department. Demonstrate good leadership capabilities and earn the respect of fellow staff. Ability to handle difficult member relationships.
Software Skills: Excellent computer skills with knowledge of Microsoft Office software.
Physical Demands: Required to sit for extended periods and occasionally walk to provide member services. Noise levels are moderate to high in the immediate area, and a standard hearing range is necessary to communicate by telephone and in person with staff and members.
Work Conditions: Regular workday with occasional overtime. Exposed to potentially hazardous conditions (robbery). Concentration required to process transactions accurately in a fast-paced environment with multiple short-term deadlines.
Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Exercise independent judgment and analysis. Ability to complete or resume tasks despite interruptions.
The Target Pay Range for this position is $64,000-$75,000 annually. The full Pay Range is $55,000-$85,000 annually. Compensation decisions are determined using factors such as relevant job-related skills, experience, education, and/or training.
Salary Description $55,000-$85,000
$64k-75k yearly 60d+ ago
Customer Service at PLAY STREET MUSEUM
Play Street Museum
Customer service manager job in Beaverton, OR
Job Description
Play Street Museum in Beaverton, OR is looking for one customerservice to join our 9 person strong team. We are located on 18021 Nw Evergreen Pkwy. Our ideal candidate is attentive, punctual, and engaged.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
$14.50/hour plus weekend party tips
We are looking forward to hearing from you.
$14.5 hourly 2d ago
Service Supervisor
Pacific Office Automation 4.7
Customer service manager job in Portland, OR
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a Service Supervisor for our office in Kennewick, WA.
Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.
Essential Job Duties
Routinely demonstrates and creates a helpful and positive work culture
Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge on all products
Make recommendations to Field ServiceManager for any identified service training needs
Assist Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Other duties assigned as needed
Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
Qualifications
1-3+ years experience in the copier/printer repair industry
Excellent communication skills, verbal and written; strong customerservice skills
Strong relationship management skills with customers, vendors and employees within the company required
Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
Must have strong ethics and work as an effective, collaborative team member
Computer literacy and experience working with MS products: Outlook, Excel and Word
Ability to work evenings and weekend hours during peak periods
Experience
Associate s degree or equivalent
3+ years related experience required, industry experience preferred
Pacific Office Automation Benefits
Expected annual income: $60k-$75k
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
#LI-Onsite
#INDSP
$60k-75k yearly 17d ago
Dietary Services Supervisor
Trillium Family Services 3.7
Customer service manager job in Portland, OR
We have an exciting opportunity to join our Dietary Services department at our campus in Portland, OR. In the role of Dietary Services Supervisor, you will be responsible for managing dietary services of a treatment facility, including centralized menu planning and related purchasing, food preparation, and serving for clients, staff, and special events. Responsible for the day-to-day cleaning and sanitation of the kitchen and commons building.
About the Opportunity:
40/hour week - Schedule to be Determined to meet department needs
Rate of Pay: Starting at $23.56/hour (depending on experience)
About You:
You are mission sensed, seeking meaningful work and career growth.
You have Excellent written and verbal communications.
You have five (5) years' experience as a cook experience helpful, and one (1) year supervisory experience in the planning and preparation of meals for groups of 50 people or more preferable.
You possess the ability to read and understand MSDS.
You possess a valid Food Handler's Certificate
You have a current driver's license for state of residence and a driving record acceptable by the agency.
You have demonstrated ability to be an active team participant with strong interpersonal skills.
You possess a High School diploma or equivalent.
You possess the ability to take on new and varied tasks and assignments.
Benefits:
100% Employer Paid Medical, Vision, and Dental for Full Time Employees
401k retirement plan matches
Growth | Career track, continuing education, and professional development
Generous Vacation and Sick Leave
Free meals while on duty!
And more!
Application Details:
Consideration of candidates will be ongoing, and position may close after 3 days of original posting.
If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.
We are an Equal Opportunity Employer and Service Provider and support culturally linguistically diverse governance, leadership, and workforce.
Trillium Family Services is a drug-free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support culturally linguistically diverse governance, leadership, and workforce.
We are guided by the simple yet crucial mission of building brighter futures with children and families.
Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
Application Details:
For physical demands of position, including vision, hearing, repetitive motion, and environment, contact the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
Consideration of candidates will begin as soon as 12/4 and position may close after this date without notice.
If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.
Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership, and workforce.
$23.6 hourly Auto-Apply 29d ago
Zone Manager
Spencer's and Spirit Halloween
Customer service manager job in Portland, OR
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “So Much Fun It's Scary!”
At Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
We offer a comprehensive benefits package that includes:
Flexible work environment
Career advancement
Competitive base salary
Bonus opportunity
Vacation, Personal, Sick and Holiday pay
Medical, Dental, Vision, Disability, Life and AD&D insurance
401k with a company match
30% merchandise discount
The Zone Manager's primary job function is to be fully accountable for the success of an assigned group of districts and driving sales by directing all operational aspects of district and store operations. The Zone Manager is responsible for ensuring that Multi-Unit Leaders make certain that their store staffs maintain clean, well-organized, and properly merchandised stores at all times and that all policies, procedures, and controls are followed. Responsible for overseeing all aspects of inventory control to ensure store shrink is within company guidelines by protecting company property and assets. The Zone Manager serves as the key strategic partner, and maintains a constant awareness of our competition within an assigned region. Responsible for establishing and maintaining ethical standards as a representative of Spirit Halloween. Sets an example to peer group and reporting team in ethical decision making. The Zone Manager is responsible for scouting markets within their defined area to verify and/or identify viable locations for the upcoming season.
#Spirit
Responsibilities
Manage and direct a geographic region normally consisting of multiple districts within the Zone.
Responsible for scouting and developing in depth knowledge of assigned market.
Responsible for identifying any & all viable retail locations in preparation for the upcoming season.
Responsible for suggesting sales plans based on historical data in market.
Responsible for conducting detailed scope of works on locations and partnering with Facilities Managers and Real Estate deal makers.
Responsible for scheduling any necessary work needed to locations while partnering with Facilities Manager and contractors.
Responsible for scheduling all initial fixture and merchandise deliveries within Zone.
Responsible for setting sales and operational goals and expectations, and ensuring that those goals and expectations are achieved.
Responsible for overseeing the performance management of the District & Store Manager teams to meet all expectations.
Schedule regular visits in all stores with District & Store Managers to ensure compliance in all areas of customerservice, store operations, and loss prevention..
Train, challenge, motivate, encourage, and provide constructive guidance to District & Store Managers related to all areas of effective operations.
Oversee District & Store Manager implementation strategies to meet all store performance goals.
Responsible for establishing sales and operational plans with District & Store Managers to ensure that all tasks are managed and executed efficiently.
Responsible for ensuring that District & Store Managers hire qualified candidates and ensure that all associates are properly trained.
Ensure that District Managers effectively supervise Store Managers by planning, organizing and delegating tasks to meet store goals and expectations.
Responsible for recruiting, hiring and training District Managers in all aspects of their jobs, and providing appropriate constructive feedback regarding performance and/or conduct.
Ensure that District Managers maintain proper staffing levels to meet store needs and that associates properly record hours worked.
Ensure that District Managers and Store Managers are kept current on all policies, procedures, programs and guidelines, and that all stores maintain a work environment free from discrimination and harassment.
Ensure that all associates treat one another and our customers with courtesy and respect.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
#Spirit
Pay Range $85,500.00 - $115,047.00
$35k-48k yearly est. Auto-Apply 18d ago
Zone Manager
DTS Fluid Power 3.6
Customer service manager job in Portland, OR
We are seeking a proven leader in sales management and sales training to build and oversee a district for our team. This opportunity has a significant opportunity for growth.
As an Applied Maintenance Supplies and Solutions, District Sales Manager, you will achieve your sales goals and margins by developing successful territories through hiring and developing sales professionals. Use your knowledge of the industrial marketplace, sales, and operations to lead multiple districts strategically and tactically. You will build on your strengths and think outside of the box while meeting / exceeding productivity objectives at both the top and bottom line. This is a highly visible position at Applied .
This is your opportunity to join one of North America's largest independent industrial distributors in a high-level District Sales Manager position where you will have access to over 45,000 parts and critical products, such as fasteners, cutting tools, electrical components, hydraulics, and chemicals
JOB DUTIES:
Manage and exceed P & L goals from: sales, profit margins, territory development, and customer development.
Hire, develop, and coach Account Managers from new hires to veteran personnel. Use leadership by example.
Develop successful territories within the district through account development.
Plan, control, and direct your district's programs and activities related to sales functions and customerservice
Drive key account growth personally and through others.
Anticipate or investigate problems and take corrective action
Provide sales personnel with time and territory management training
Monitor pricing, purchasing and contract adherence for the district
KEYS TO SUCCESS
To excel in this role, you will have the qualities of a successful industrial sales management professional, including an outgoing personality, intense entrepreneurial drive, a commitment to customerservice and relationships, a sense of humor, and persistent follow up and coaching skills. You will:
Practice a leadership style based on collaboration and motivation. You'll need to establish relationships based on trust and encourage an open environment. We also like to have fun achieving our goals together.
Use excellent interpersonal and written communication skills. Be a good listener and establish a strong sense of trust.
Promote high morale by showing enthusiasm for your work and determination to achieve results. Lead by example.
POSITION REQUIREMENTS
2+ years of proven sales management with tangible products, and repeat business too many different markets.
Proven success in developing and leading a team to accomplish area and companywide goals, including hiring, training, and coaching.
Have the ability to call on end users as well as senior management
Willing to travel overnight 60-75% of the time.
Preferred:
Maintenance, Repair, Operations sales experience
Industrial product knowledge
Desired characteristics:
Solid computer skills
Ability and desire to learn new systems and processes quickly
Self-motivated, drive to be the best
Coaching skills to build a strong team
Sense of Humor
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$36k-44k yearly est. Auto-Apply 56d ago
Supervisor Rehabilitation Services
Providence Health & Services 4.2
Customer service manager job in Portland, OR
Supervisor of Rehabilitation Services at Providence St. Vincent's Medical Center- Full-Time, Day Schedule is in Acute Care and supports PT, OT, SLP and onsite. _Providence offers a fantastic benefits package which include but is not limited to:_
Free, convenient, and ample parking
TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford)
Medical Plan Assistance Program - provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income
Tuition reimbursement/education - includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap
Paid Time Off - Benefit eligible caregivers receive up to 25 days per year
Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/or Roth aftertax) contributions to help you save for retirement.
Lyra Caregiver Assistance program - Up to 25 counseling or coaching sessions per eligible member per year
The Rehab Supervisor manages the daily activities of staff in multiple patient care environments. Monitors services, programs and practices to ensure high quality services are provided to internal and external consumers. Provides skilled discipline service therapy to patients/clients presenting with a wide variety of ages, diagnoses and disabilities. Assists in the development of new programs and services. Participates as a member of the regional Rehab Servicesmanagement team and supports/guides the accomplishment of targeted regional objectives.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence St Vincent Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
+ Bachelor's Degree Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). Or
+ Master's Degree Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). Or
+ Doctorate Degree from an Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology).
+ Upon hire: Oregon Physical Therapist License Or
+ Upon hire: Oregon Speech Language Pathologist License Or
+ Upon hire: Oregon Speech Language Pathologist Permit
+ Within 30 days of hire: National Provider BLS - American Heart Association
+ Upon hire: National Provider Identifier (NPI)
+ Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) criminal background check for this position
+ 5 years Experience working as a therapist.
+ 2 years Experience with management/leadership responsibilities.
Preferred Qualifications:
+ Upon hire: Membership in the national, state, or local professional association
+ 2 years Supervisory experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence has been serving the Pacific Northwest since 1856 when Mother Joseph of the Sacred Heart and four other Sisters of Providence arrived in Vancouver, Washington Territory. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 404060
Company: Providence Jobs
Job Category: Rehabilitation
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 5002 PSVMC PHYS THERAPY
Address: OR Portland 9205 SW Barnes Rd
Work Location: Providence St Vincent Medical Ctr-Portland
Workplace Type: On-site
Pay Range: $59.22 - $93.49
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
$52k-88k yearly est. Auto-Apply 26d ago
Senior Customer Service Manager
Keller Executive Search
Customer service manager job in Portland, OR
within Keller Executive Search and not with one of its clients. This senior position will lead CustomerService for Keller Executive Search in Portland, OR, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.
Key Responsibilities:
- Define the CustomerService vision, roadmap, and annual operating plan aligned to business goals.
- Build and lead a high‑performing CustomerService team; set clear objectives and coach managers.
- Own CustomerService KPIs and reporting; drive continuous improvement and operational excellence.
- Establish scalable policies, processes, and tooling for CustomerService across regions.
- Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
- Manage budgets, vendors, and risk within the CustomerService portfolio.
Requirements
7+ years in progressively senior roles within the relevant discipline; experience leading managers.
Demonstrated success building scalable processes and delivering against OKRs.
Strong analytical and financial acumen; fluency with data tools and business cases.
Excellent stakeholder management and executive communication skills.
Working knowledge of applicable local laws, standards, and industry best practices.
Bachelor's degree required; advanced degree or certifications are advantageous.
Benefits
Competitive compensation: $140,000-$180,000 USD
Opportunities for professional growth and leadership development.
Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
Full medical coverage.
Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.
Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.
Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.
Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.
Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.
Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
$140k-180k yearly Auto-Apply 52d ago
Customer Service Manager, Airport Customer Experience (Portland, OR, US)
American Airlines 4.5
Customer service manager job in Portland, OR
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
* Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
What you'll do
* Drives operational excellence
* Creates an environment that cares for our frontline team members and celebrates the team successes
* Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
* Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customerservice
* Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
* Promotes an environment of mutual respect and trust between frontline team members
* Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
* Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
* Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customerservice experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
* Strong decision making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Applicable valid driver's license as required by local authorities, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$37k-53k yearly est. 14d ago
Customer Experience Manager
Michaels 4.2
Customer service manager job in Happy Valley, OR
Store - PHX-PEORIA/LAKE PLEASANT BLVD, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
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Federal FMLA Poster
Federal EPPAC Poster
How much does a customer service manager earn in Vancouver, WA?
The average customer service manager in Vancouver, WA earns between $44,000 and $133,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Vancouver, WA
$77,000
What are the biggest employers of Customer Service Managers in Vancouver, WA?
The biggest employers of Customer Service Managers in Vancouver, WA are: