Customer service manager jobs in Virginia Beach, VA

Job Title: Field Services - Manager Type: Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Job Description: The Store Field Services Lead is responsible for overseeing the delivery of IT and operational support services across retail store locations. This role ensures that store systems, hardware, and applications are functioning optimally, while coordinating field service teams to provide timely resolution of incidents and proactive maintenance. Job Responsibilities: Leadership & Coordination Lead and manage field service technicians supporting retail store operations. Act as the primary point of contact for escalations from store teams. Coordinate with IT, facilities, and vendor partners to resolve complex issues. Operational Support Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.). Ensure timely response to incidents, service requests, and preventive maintenance tasks. Monitor service performance against SLAs and KPIs. Process & Continuous Improvement Develop and enforce standard operating procedures for field services. Identify recurring issues and drive root cause analysis to reduce downtime. Implement automation and best practices to improve efficiency. Stakeholder Engagement Collaborate with store managers, regional operations, and corporate IT teams. Provide regular updates on service performance and improvement initiatives. Support rollout of new technologies and store upgrades. Top Skills: Proven experience in IT field services or retail store support. Experience managing field service teams or contractors. Ability to work in a fast-paced, multi-location environment. Apply today or share profiles at ***************************

We're hiring a Field Services Manager (Retail Domain) Join Galent and help us deliver high-impact technology solutions that shape the future of digital transformation Job Title: Field Services - Manager Contract Top Skills: 1. Proven experience in IT field services or retail store support. 2. Experience managing field service teams or contractors. 3. Ability to work in a fast-paced, multi-location environment. Job Description: The Store Field Services Lead is responsible for overseeing the delivery of IT and operational support services across retail store locations. This role ensures that store systems, hardware, and applications are functioning optimally, while coordinating field service teams to provide timely resolution of incidents and proactive maintenance. Job Responsibilities: • Leadership & Coordination o Lead and manage field service technicians supporting retail store operations. o Act as the primary point of contact for escalations from store teams. o Coordinate with IT, facilities, and vendor partners to resolve complex issues. • Operational Support o Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.). o Ensure timely response to incidents, service requests, and preventive maintenance tasks. o Monitor service performance against SLAs and KPIs. • Process & Continuous Improvement o Develop and enforce standard operating procedures for field services. o Identify recurring issues and drive root cause analysis to reduce downtime. o Implement automation and best practices to improve efficiency. • Stakeholder Engagement o Collaborate with store managers, regional operations, and corporate IT teams. o Provide regular updates on service performance and improvement initiatives. o Support rollout of new technologies and store upgrades. Why Galent Galent is a digital engineering firm that brings AI-driven innovation to enterprise IT. We're proud of our diverse and inclusive team culture where bold ideas drive transformation. Ready to Apply? Send your resume to aravin.k@galent.com/*************************

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process Ensures the proper health, appearance, welfare, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. #LI-LF2 Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. #PetcoGM For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see ******************************************** Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. 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The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Qualifications High school education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude

Brown and Caldwell (BC) has an opportunity for an experienced Project Manager / Client Service Manager with strong project and client management and municipal water and wastewater design to join our growing Virginia Beach office. In collaboration with the Area and Local Leaders, other Client Service Managers, Technical Service Leaders, and the Marketing Manager, you will develop and maintain relationships with our clients, connect BC solutions to client needs, lead project teams in quality project delivery, and guide procurement stages leading to new opportunities. The Mid-Atlantic Region is a thriving/growing area demanding differentiating client service, sustainable and innovative solutions, and effective collaboration with our technical service providers and client contacts. This is a highly strategic position for someone who takes pride in exceptional client service, and positive results for our environment and clients. Detailed Description: * Perform engineering work in various engineering fields with an emphasis on remediation, site investigation and regulatory reporting. * Lead engineering evaluations, execute design calculations, and prepare reports, plans, and specifications with support of senior level engineering staff * Lead administrative and project management related tasks for various engineering and remediation projects, including management of subconsultants * Interface directly with Clients and third-party construction managers, present engineering findings * Support environmental studies, permitting and alternative analyses * Perform field activities such as site investigations * Data collection, manipulation, analysis, and documentation * Supervise, delegate and manage the work of technical staff and junior engineers, as needed * Assist with business development pursuits writing technical proposals and assisting with budgeting. Lead project pursuits of small and moderate size Desired Skills and Experience: * B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on wastewater, stormwater and water services. * Professional Engineer registration in the State of Virginia, or the ability to obtain one within six months. * A minimum of 8 years' experience in consulting and engineering services in the environmental sector with progressive responsibilities including business development and project delivery especially for water and wastewater as well as business development. * Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles. * Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations. * Proven understanding of environmental and regulatory drivers for clients and projects. * Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required. * Valid driver's license and good driving record Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future. Location A: Salary: $145,000 - 199,000 You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter. Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits. About Brown and Caldwell Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit ************************ This position is subject to a pre-employment background check and a pre-employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act #LI-hybrid #WEFTEC25

The Customer Success Manager (CSM) will be responsible for building strong, long-term relationships with enterprise clients, ensuring they achieve measurable value from the SaaS platform. You will act as a strategic partner, driving adoption, retention, and account growth. The role requires a blend of customer advocacy, business acumen, and technical understanding to deliver a best-in-class customer experience. Key Responsibilities Serve as the primary relationship owner for assigned enterprise accounts. Lead customer onboarding, training, and adoption programs to ensure success. Drive renewals, retention, and expansion, meeting Net Revenue Retention (NRR) and churn targets. Conduct Quarterly Business Reviews (QBRs) and regular check-ins with senior client stakeholders. Proactively monitor customer health scores, product usage, and satisfaction to identify risks and opportunities. Collaborate with product, engineering, and support teams to resolve issues and escalate where needed. Identify and pursue upsell and cross-sell opportunities in collaboration with the sales team. Advocate for the customer internally, sharing insights and feedback with product and leadership teams. Maintain accurate records of customer interactions, renewals, and pipeline in CRM and success tools. Develop customer-facing resources (playbooks, FAQs, success guides) to enable scalable success. Requirements Bachelor's degree in Business, Marketing, IT, or related field. 4-6 years of experience in customer success, account management, or client engagement roles, preferably in SaaS or enterprise technology. Proven track record of owning renewals and expansions in B2B SaaS. Strong understanding of SaaS metrics (churn, NRR, adoption rate, customer health score). Excellent relationship management and communication skills, with experience presenting to senior stakeholders. Strong problem-solving and analytical skills with a customer-first mindset. Experience with CRM and customer success tools (Salesforce, Gainsight, HubSpot, Totango, etc.). Preferred Skills Experience in RegTech, fintech, or compliance SaaS. Ability to manage enterprise customers with complex compliance processes and multiple stakeholders. Exposure to enterprise SaaS contract negotiations (renewals, upsells). Ability to work cross-functionally in a global, fast-paced environment.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning. The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader. We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision. You will... Build, manage, and foster relationships with our Virginia customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform. Serve as the primary contact for customers in Virginia, delivering a value-driven customer journey tailored to Virginia's state and local needs. Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. Participate in onsite visits to support district initiatives, professional learning, and customer's needs Responsibilities will evolve with your ability to contribute to the team What we're looking for... Location in Virginia (preferably South Virginia) BA or BS degree or higher At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company Experience using and/or implementing High quality instruction materials (HQIM) Experience with set-up, configuration, or administration of a SAAS software product Education field experience, and/or experience as a success manager in ed-tech Strong empathy for educators Passion for improving education equitably Ability to travel 30% of the role Bonus: Deep familiarity with Virginia DOE standards, adoption cycles, and district procurement Proven ability to manage complex, multi-stakeholder accounts across rural districts Strong data fluency for driving adoption and renewals $70,000 - $90,000 a year Bonus Structure: Additional $15K OTE - Prorated to start date Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer Full time permanent employees are eligible for the following benefits from their first day of employment:* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership (in participating locations) * Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year. * 10 paid sick days per year (pro rated depending on start date) * Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State. * Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Store - VA BCH-RED MILLS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth. The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert. What You Will Do: * Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations * Developing, building, and managing client relationships as part of the proposal process * Participating in networking activities to further expand business opportunities and client relationships * As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges * Assisting with managing, developing, and coaching professional tax staff * Reviewing and managing projects prepared by tax associates and seniors * Effectively delegating responsibilities to others and monitoring efforts of engagement teams * Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology * Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing Total Rewards Package: * Market competitive salary * Individual and Company Performance Based Bonus * Multiple promotion cycles offered per fiscal year * Market competitive benefits package * Hybrid work schedule Minimum Qualifications: * 5 years or more of related experience in public accounting, law firm, or trust department * Bachelor or graduate degree in accounting, finance, or a related field * CPA license or J.D. degree and bar admission * Experience managing multiple client engagements Preferred Qualifications: * Master's degree in Taxation or Law degree * Experience with OneSource tax software #LI-RICH #LI-CW1

Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning. Must possess the ability to sit and/or stand for extended periods of time as required. Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks. Candidate needs to be able to lift up to 50 pounds. Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation. employee will be working the same schedule as the employee's in the department: Additional overtime hours may be needed with little to no notice depending on the work flow. Responsibilities: Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor. Assisting in the mail room sorting mail as needed and delivering the mail throughout the department. Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor. Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved. employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's. Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them. Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found. Thanks , Asma Khan Suri Additional Information All your information will be kept confidential according to EEO guidelines.

Powering Virginia Beach with Local Expertise and Trusted Service Ready to power up your career with a trusted name in residential electrical services? Kellam Mechanical is your destination. For decades, we've been the go-to provider for comfort and reliability in Virginia Beach and surrounding areas. Our reputation is built on integrity, expertise, and a commitment to exceptional customer experiences. If you're an experienced Electrical Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. As the Electrical Service Manager at Kellam Mechanical, you'll oversee electrical service operations, lead a skilled team of technicians, and ensure every customer interaction reflects our high standards. What You'll Be Doing: * Leading and mentoring a team of electrical technicians * Managing day-to-day electrical service operations * Driving exceptional customer service and satisfaction * Collaborating with other departments to optimize workflows * Supporting the growth and success of Kellam Mechanical's electrical division What You Bring to the Table: * Proven experience in electrical services management (Master's License preferred) * Strong leadership and team-building skills * Excellent communication and customer service abilities * In-depth knowledge of electrical systems and industry best practices * A results-driven mindset and commitment to quality Benefits: * Company-paid Medical, Dental, and Vision Insurance * 401(K) Plan * Company-paid Long-Term Disability and Life Insurance * Short-term disability and voluntary life insurance options * Generous PTO and Holiday Plan * Relocation assistance if needed Join Kellam Mechanical and be part of a team that values its people, offers competitive compensation, and provides opportunities to make a real impact. Ready to take the next step? Apply now to become our Electrical Service Manager and help us continue delivering comfort and reliability to Virginia Beach homes. Kellam Mechanical may conduct a pre-employment background check and drug test, subject to applicable law.

Job Title: Service Manager The Service Manager is responsible for all aspects of restaurant management during his or her shifts but has a primary area of responsibility for managing the dining room and service staff. The Service Manager is the “face” of his or her The Dirty Buffalo location and spends the majority of his or her time walking the floor during volume spending time table-touching, coaching and directing the staff, ensuring sidework is being completed, and making sure steps of service are met. He or she determines the schedule for all servers, carryout technicians, food runners and hosts. The Service Manager reports to the General Manager. Activities & Responsibilities Guest Service & Employee Relations Promote, work, and act in a manner consistent with the mission of The Dirty Buffalo. Manage all guest-related issues for dining room and carryout patrons while on duty. Fill-in for fellow employees where needed to ensure guest service standards are met. Maintain in-depth knowledge of all menu items, ingredients and service standards and be capable of performing both front and back of the house positions with expertise. Make the schedule for all FOH staff and ensure that all positions in the restaurant are covered during shifts in which s/he is the manager on duty. Instruct, train, and manage service staff in accordance with The Dirty Buffalo standards. Make employment decisions including recruiting, interviewing, hiring, evaluating, and disciplining service personnel as appropriate. Escalate termination referrals to General Manager. Monitor and properly document all employee-related issues (injuries, falls, violations of company policy, disciplinary actions). Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis. Oversee and ensure that restaurant policies regarding personnel are followed, and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures. Provide orientation of company and department rules, policies and procedures to new service employees. Oversee the continuous training of service employees on service standards, upselling, pitching specials, pivot points, and menu items and additions. Monitor employee and guest activities to ensure liquor regulations are obeyed. Safety, Sanitation and Maintenance Monitor sanitation practices to ensure that employees follow standards and regulations. Create and maintain appropriate cleaning schedules for dining room floors, walls, bathrooms, tables, chairs, booths, server stations, and storage areas. Promptly report service area maintenance needs, such as, pest control issues, or plumbing back-ups to general manager. Ensure that food services regulations are being followed by all service employees. Cost Control The service manager is the primary person responsible for the following expenses that contribute to the restaurant's prime costs: soft beverage costs and liquor/beer/wine costs, and labor cost in the FOH. The service manager is also the primary person responsible for the following expenses that contribute to the restaurant's overall operating costs: tableware and smallware (including silverware) Control liquor/beer/wine cost and soft beverage cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures. Conduct inventory of liquor/beer/wine and soft beverages and record and document inventory on inventory spreadsheets. Prepare labor budgets and schedule personnel as required for anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Marketing and Growth Schedule trivia nights and other marketing events Plan menus and food utilization for group events, based on anticipated number of guests, nutritional value, palatability, popularity, and costs. Order and purchase equipment and supplies. Day to Day Operations Follow up on previous day operation. Complete opening checklists for both front and back of house. Complete closing checklists for both front and back of house. Manage daily labor for both FOH and BOH employees. Complete floor plan for front of house employees. Cash operations to include open and close cash, complete bank runs, and manage checkouts. Qualifications Must be 21 years of age or older. At least 2 years' experience in a management position at a high-volume restaurant Able to communicate effectively with managers, kitchen and dining room personnel, and guests Must possess basic math and computer skills and have the ability to handle money and operate a point-of-sale system. Able to reach, bend, stoop and frequently lift up to 50 pounds Able to work in a standing position for long periods of time (up to 12 hours). Obtain any necessary management-level certifications required by local or state law.

Title: DMV Customer Service Center Work Leader 01549 - Gloucester State Role Title: Admin & Office Specialist III Hiring Range: $47,355.00 - $54,458.00 Pay Band: 3 Agency Website: ******************** Recruitment Type: Agency Employee Only - A Job Duties DMV is seeking an experienced customer service applicant to work as a Work Leader in the Gloucester Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services. As the Work Leader, responsibilities include overseeing daily work flow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as needed; act in management absence as needed. All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act. Customer Service Centers are normally open and staffed from Monday through Saturday. DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don't just talk about our core values, we live them! Minimum Qualifications Minimum KSAs: • Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues. • Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery. • Proficiency in financial procedures, including fee processing and documentation. • Awareness of privacy standards for handling and protecting sensitive customer information. • Familiarity with DMV operational procedures, including customer transactions and documentation requirements. • Ability to interpret and apply complex regulations to ensure compliance and proper service delivery. • Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations. • Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment. • Communication skills for clear and effective interactions with team members, customers, and stakeholders. Additional Considerations • Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth. • Proven ability to manage daily operations, ensuring procedural compliance and service excellence. • Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions. • Adaptability to frequent changes in policies, procedures, and technologies. • Leadership skills to foster a collaborative and productive team environment. • Security Clearances: A criminal background check is required to ensure the integrity of • Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth. • Proven ability to manage daily operations, ensuring procedural compliance and service excellence. • Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions. • Adaptability to frequent changes in policies, procedures, and technologies. • Leadership skills to foster a collaborative and productive team environment. • Security Clearances: A criminal background check is required to ensure the integrity of DMV operations. • Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points. • Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed. Contact Information Name: DMV Employment Phone: ************ Email: *************************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Lighting Maintenance Inc. LMI is seeking an experienced Service Manager to run and grow its Norfolk Va Service Division. The ideal candidate will have a mix of commercial and government work experience. This is a permanent, long-term position with room to grow! This position requires 50+ hrs. per week. Essential Functions: Estimating & Project management Prepare and define scopes of work and estimates. Analyze service productivity and recommend changes to improve customer service and profitability. Maintain ongoing maintenance schedules for service accounts. Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits. Review and approve all customer requests. Resolve customer issues to ensure customer satisfaction. Screens and interviews job applicants, prepares evaluations, recommends disciplinary actions, approves timesheets, and recommends relevant training; Marketing to potential customers Visits customers to maintain and strengthen relationships and complete Quality Control Inspections. Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, and secure work environment; developing personal growth opportunities. Serves as a subject matter expert to determine if a person is qualified to perform a skilled task Promotes safe work practices and investigates accidents Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Provide timely and completed documentation of work performed Responsible for maintaining a high level of professionalism with clients, vendors and colleagues. Work to establish a positive working relationship Customer acquisition, relationship management and business development. Management of service projects inclusive of pre-planning, cost tracking, and billing, Supervise and schedule field service technicians. Prepare estimates for service projects. Meet or exceed annual service department revenue and profit margin goals. Operate vehicles and other equipment safely; adheres to safety protocols; reports hazards and risks; behavior contributes to a safe and secure working environment Required Knowledge, Skills, and Abilities Government and Commercial experience required Thorough knowledge of the standard practices, materials, tools, and equipment of the electrical/lighting trade Thorough knowledge of construction, installation, operation and maintenance of electrical/lighting systems Manage portfolio of service projects and clients while growing existing customer base. Qualifications 5 years' experience as a Manager Estimating and/or project managing of commercial construction projects. Electrical field experience required. Licensed Master electrician is preferred. Experience in end-user customer projects. Excellent communication, interpersonal, and computer skills. Strong organizational, record-keeping and follow-up skills. Strong time management and multi-tasking skills. Ability to identify and meet customers' expectations and requirements. Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, and clients Strong leadership qualities Strong negotiation skills Deadline and detail-oriented Computer Literate- Outlook, Word, Excel, Accounting Software Benefits Package: Company Vehicle Dental insurance Medical insurance Disability benefits Prescription drug coverage Life insurance Vision-care plan PTO Paid holidays 401k Plan LMI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake. The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake. Duties include but not limited to: * Supervises a team of Family Services Specialists and Human Services Assistants; * Sets and enforces objectives for quality and quantity of work performed by the team; * Evaluates social service programs and budgets; * Applies appropriate human resource practices in the supervision of employees; * Establishes and maintains good working relationships with others; * Recommends policy changes based on evaluation of program effectiveness; * Deals with difficult or dangerous cases; * Interprets social service programs for other agencies and to the public; * Participates in community planning and development of new resources; * Complete hiring and annual performance appraisals; * Work in collaboration with law enforcement and emergency response personnel; After normal business hours supervisory coverage on a rotating basis ESSENTIAL TASK * Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. * Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. * Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. * Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. * Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. * Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. * Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. * Serves as information resource for clients/residents, students, and professionals. * Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. * Serves as emergency duty on-call Supervisor. * Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. * Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below: 1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content. 2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area. To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area. SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience. SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Preferred Qualifications * Supervisory experience or experience in the leadership role * Four years of Child Protective Services or Child Welfare Program experience * Willingness to assist in training new employees and complete field work in the community * Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare * OASIS system application knowledge * Case review experience * Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits

APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************ ESSENTIAL TASK Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. Serves as information resource for clients/residents, students, and professionals. Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. Serves as emergency duty on-call Supervisor. Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. Performs other related duties as assigned.

Job Description Join Our Team as a Service Supervisor in Hampton, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our Hampton property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance. Job Posted by ApplicantPro

FT Assistant Manager Customer Service FT Assistant Manager Customer Service

Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA! Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.