Customer service manager jobs in Virginia

Senior Service Operations Manager - HVAC | Mechanical | Electrical | Plumbing We are seeking a results-driven Service Senior Operations Manager to lead operational performance, financial success, and customer satisfaction within our Service Department. This leadership role oversees hiring, performance management, and team development while ensuring the highest standards of service delivery across HVAC, electrical, and plumbing systems. Key Responsibilities Lead, mentor, and manage service teams to drive operational excellence and customer satisfaction. Address and resolve customer service issues, implementing solutions to ensure long-term success. Guide monthly Customer Care Meetings and ensure follow-up on all commitments. Partner with sales and account management teams to support contract renewals, pricing strategies, and proposal development. Collaborate with Accounts Receivable to support collections and ensure compliance with policies. Oversee execution of maintenance agreements, service projects, and quoted work to meet or exceed estimates. Monitor team performance, budgets, manpower, vehicles, and tools to optimize efficiency. Participate in business planning, budget creation, and forecasting to achieve financial goals. Drive continuous improvement in quality control, safety, and operational processes. Support business development by promoting all company service lines and assisting with major proposals. Qualifications Strong knowledge of HVAC systems with working knowledge of electrical and plumbing trades. Bachelor's or Associate's degree in Business Administration, Management, or related field (preferred) OR 10+ years of direct industry experience. Minimum of 5 years supervisory experience leading teams in a service operations environment. Proven success in operational leadership, financial management, and customer relationship management. This is a high-impact leadership opportunity for a motivated professional ready to take ownership of service operations, drive performance, and contribute to business growth.

Job Title: Service Manager Mission: To lead the industry in consistently meeting or exceeding our customers' expectations in the pursuit of profitable growth. Values: To protect our integrity first To promote ingenuity and challenge everything To develop people To pursue excellence SUMMARY: Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Leads the department consistent with Vanguard Mission Statement and Core Values.. QUALIFICATIONS: 5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role. ESSENTIAL DUTIES: Include the following. Other duties may be assigned. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Produces and maintains reports required by GM and Service Director as well as the OE provider. Attends managers meetings and hold regular meetings with department staff. Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys. Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Directs and schedules the activities of all department employees. Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on critical parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks. Maintains a process for periodic spot checks of completed jobs for thoroughness and quality. Ensures department tooling is in safe and working order and meets requirements of new products. Ensures that the work areas and customer lounge are kept clean and safe. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance in accordance with Certified Uptime standards. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction. Acts as lead for facility safety meetings. Hold monthly safety meeting and address any pending or potential safety concerns. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES: Perform formal personnel evaluations for all employees with in Service department. Regularly evaluate strengths and areas of opportunity for staff in Service department. Develop clearly defined training paths and actions plans for each employee. QUALIFICATIONS: 5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required, Bachelors Degree preferred.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $15.70 - $23.33 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled

Plant Manager - Advanced Manufacturing Our client, a global materials manufacturer, is making significant investments in one of their flagship facilities in Virginia. We are seeking an experienced Operations leader to manage the operations of this highly advanced facility. This is a hands-on leadership role overseeing a talented team and multiple production assets - including brand-new lines. This company offers tremendous long-term growth opportunities, including multi-site leadership roles. This business unit produces some of the company's most strategic and innovative products, utilizing cutting-edge processes that few others in the world can match in scale and speed. Key Responsibilities: Lead and develop a high-performing operations team across multiple shifts. Drive continuous improvement, process reliability, and cost optimization. Partner cross-functionally to ensure product quality and operational excellence. Foster a culture of safety, accountability, and professional growth. What We're Looking For: Proven experience in continuous improvement or process engineering (Green or Black Belt preferred). Engineering or technical degree strongly preferred. Hands-on, approachable leadership style - visible on the floor and able to engage with all levels of the organization. Strong communication skills and the ability to represent operations with customers when needed.

We at Pearl Pools are looking for a General Manager to join our team and lead the operation for our Virginia Beach office. Pearl Pools is the expert in plaster, tile, and coping for builders and general contractors nationwide. Our purpose is to inspire and create happier and healthier moments. As General Manager you will play a key role in supporting this mission by steering the comprehensive business operations of the local business unit, focusing on plastering, renovations, and all pool construction services offered to our clientele - both commercial and residential. This strategic position entails full accountability for staff management, all project management, and the seamless integration of corporate strategies into local operations, encompassing sales growth, technology adoption, and alignment with company driven directives. Reporting directly to the Chief Operating Officer, the General Manager is a key interface with the Executive Team and plays a vital role in the operation's budget and revenue growth, and the development of our teams. ESSENTIAL RESPONSIBILITIES Strategic Execution: Implement and enforce directives from the Executive Team, driving operational excellence. Operational Oversight: Proactively recommend and execute operational enhancements, maintaining alignment with corporate objectives. Oversee all day to day operations and establish policies for the given market to ensure operational excellency. Business Growth: Drive sales innovations, strategic development, and profitability in line with company goals. Responsible for overseeing all sales and revenue growth, including all bids and contract proposals. Team Management: Lead management teams and field teams, including Project managers, warehouse & administrative staff, field crews, and subcontractors, to surpass performance, operational efficiency and sales targets and foster a culture of excellence. Customer Experience: Supervise delivery of exceptional customer service, reflecting the company's premium standards. Safety and Compliance: Champion a safety-first approach in all operational aspects. Financial Stewardship: Manage full P&L responsibilities, ensuring robust financial health and reporting to executive leadership. Market Analysis: Stay abreast of market trends, competitor activities, and potential growth opportunities. SKILLS AND QUALIFICATIONS Strong preference for candidates with experience in the pool construction or renovation industry, with experience leading sales and field teams. Demonstrated ability in both qualitative and quantitative analysis and decision-making. Proficient in budgeting, setting sales targets, and P&L management. Skilled in guiding teams through transitions and changes. Consistent record of meeting and surpassing goals. Expertise in hiring, training, and coaching teams to deliver top-tier brand experiences. Ability to build a strong team and foster a culture of excellence. Solid background in sales; CRM and Salesforce experience advantageous. Valid US Driver's License and a clean driving record. Currently hold a Current CDL Class A or B license, or be willing to obtain the license. Preference for candidates bilingual in Spanish. Ability to travel regionally and nationally. BENEFITS By joining the Pearl Pools team you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include: Growth & development opportunities Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays Comprehensive health benefits package including access to medical, vision and dental coverage Employee Assistance Program Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance 401(k) benefits with a company match and access to financial wellness educational materials & resources LOCATION This position is based out of our corporate office located in Virginia Beach, VA. Travel to client locations across the region will be required. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. Make recommendations regarding employee pay rate and advancement. Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. Provide superior customer service leadership. Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. Ensure that store is adequately equipped with tools necessary to perform required tasks. Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to perform IBM cash register functions to generate reports. Knowledge of inventory management and merchandising practices. Effective oral and written communication skills. Effective interpersonal skills. Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) Good organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of management experience in a retail environment preferred. COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the corporate office and store employees. Fosters cooperation and collaboration. Interacts with staff tactfully yet directly and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. #CC#

Cumberland Estate General Manager New Kent, Virginia Cumberland Estate is a rapidly growing organization engaged in land and building acquisitions, historical house restoration, farming and hunting/conservation. We need a highly driven leader with a track record of delivering results on time and building successful teams to lead the organization locally. In addition to the development activities, our business provides guest hospitality, hunting activities, and hosts private events and business conferences. ******************************** **************************** The General Manager is responsible for overseeing all phases of projects, both large and small, from planning and budgeting through execution either using internal resources or 3rd party contractors where required. The General Manager will engage with senior leadership, clients, team leaders, vendors and contractors to ensure efficient operations and smooth project execution. Key Responsibilities: Recruit, build and manage the organization's team. Plan, schedule, and manage all phases of projects ranging from residential decoration to land conversion, construction, etc. Develop and monitor project budgets, timelines, and resource allocation. Coordinate with vendors and contractors Ensure compliance with laws, safety standards, and quality requirements. Conduct regular site inspections to track progress and resolve issues. Communicate project updates to stakeholders and address client needs. Oversee punch list completion, track strategic initiatives, and manage a staff of 25 team members. Qualifications: Proven experience growing an organization and executing strategic initiatives on a timely basis. Strong knowledge of site work, agricultural, or construction methods, codes, and best practices. Excellent leadership, communication, and problem-solving skills. Ability to manage multiple projects simultaneously. Job Requirements: 10 years of experience successfully building and managing a team including recruiting staff, scheduling, and performance management. 10 years of experience in project management or operations in a leadership role. 10 years of general management experience. Working knowledge of construction, farm equipment and heavy equipment operations, maintenance, safety, tools, and implements. Strong people management and teambuilding experience. Good organization skills including project tracking, scheduling, and setting goals. Experience with building construction, remodeling and maintenance is strongly desired. Experience with commercial hunting, hospitality, or sales is a plus. Knowledge of forestry and/or agriculture is a plus.

OPENING SOON IN ARLINGTON VIRGINIA Altitude is a refined cocktail and wine bar influenced by the glamour of midcentury air travel. The prominent bar of the space is designed to resemble an airplane wing structure, and custom nooks create an atmosphere of sophisticated comfort. Altitude's on-premises sommelier draws inspiration from Pan Am's golden-era routes, offering aged vintages with an American-meets-European sensibility. Summary of Position: The General Manager is responsible for the overall success of the restaurant, ensuring excellence in guest experience, operational efficiency, and financial performance. This includes leadership in planning, organizing, training, and execution to meet goals in sales, labor, product quality, cleanliness, and service standards. A strong focus on hospitality and culture is essential, fostering a positive, professional, and welcoming environment for both guests and team members. We're looking for an experienced leader with strong business acumen and a passion for hospitality - someone who thrives in a fast-paced environment, inspires their team, and takes pride in achieving excellence across all aspects of restaurant operations. Duties & Responsibilities: Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always. Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Make employment and termination decisions. Fill in where needed to ensure guest service standards and efficient operations. Continually strive to develop staff in all areas of managerial and professional development. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests. Develop, plan, and carry out restaurant marketing, advertising and promotional activities and campaigns. Qualifications: Be 21 years of age. Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. Possess excellent basic math skills and can operate a POS system. Be able to work in a standing position for long periods of time. Be able to reach, bend, stoop and frequently lift heavy items. Must have the stamina to work 50 to 60 hours per week. Compensation Details: Compensation: Salary ($125,000.00 - $150,000.00) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

The American Academy of Otolaryngology-Head and Neck Surgery is seeking a Partnership Manager. The Partnership Manager plays a vital role in supporting the development and execution of strategies to grow our association's corporate partnerships and philanthropic giving programs. This position serves as a primary relationship manager for industry partners and individual donors, working to advance our mission through partnerships and giving initiatives. The Partnership Manager reports to the Senior Director- Education, Meetings & Corporate Development. This is a hybrid role, in-person in Alexandria, VA, 3 days a week. Key Responsibilities Corporate Partnership Development • Identify, cultivate, and secure new corporate partnerships while maintaining and expanding existing relationships • Develop and implement comprehensive partnership strategies that align with both partner and association objectives • Create compelling partnership proposals and manage contract negotiations • Manage grant documentation and applications relevant to partnerships • Establish and track partnership deliverables, ensuring delivery of promised benefits and showing ROI • Enhance and optimize lead generation and pipeline reporting processes • Collaborate with internal teams to ensure successful partnership activation and execution Philanthropic Development • Lead individual giving programs, including major gifts, annual fund, and planned giving initiatives • Manage donor recognition programs • Oversee donor communications and stewardship activities • Maintain accurate donor records and gift processing systems Required Qualifications • Bachelor's degree in a related field and 6+ years of experience in partnership development, fundraising, or a similar area. Relevant experience may be substituted for a degree • Detail-oriented with exceptional organizational, critical thinking, and communication skills to ensure clear, accurate information and effective collaboration • Ability to manage multiple projects simultaneously, prioritize tasks, and meet competing deadlines • Proven ability to work effectively both independently and within a collaborative team environment • Proficiency in event technologies with CRM systems and Microsoft Office Suite • Demonstrated excellence in customer service, problem-solving, and exercising sound judgment in dynamic situations • Willingness to travel approximately 25% Preferred Qualifications • Demonstrated experience within medical or healthcare associations Working Conditions This is a hybrid position, in-office Mondays, Tuesdays, and Wednesdays, with the flexibility to telework on Thursdays and Fridays. Status • Regular, full-time • Exempt Benefits We are proud to offer an excellent benefits package offered to eligible employees including: • Medical, vision & dental insurance • 9% 403(b) contribution after the first year of service • 5 weeks of paid time off (PTO) & 11 holidays • Parking or public transportation allowance • Long & short-term disability insurance • Medical & dependent care flexible spending accounts • Workplace flexibility including a hybrid work environment • Professional development opportunities and tuition/certification reimbursement Equal Opportunity Statement The American Academy of Otolaryngology-Head and Neck Surgery is an Equal Opportunity Employer. Application Instructions Email your cover letter and resume to *********************.

Store Manager (Full-Time) Reports to: Director of Retail As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence. What Makes a Great Mavi Store Manager? Customer-Obsessed Prioritizes delivering a best-in-class experience Builds meaningful connections with regulars and new customers Team-First Mentality Leads by example, motivates through coaching-not just direction Invests in team development and celebrates team wins Commercially Driven Strong understanding of KPIs, stock flow, and profitability Uses data to drive decisions and maximize daily sales opportunities Detail-Oriented Operator Maintains high standards across VM, stockroom, and shopfloor execution Confident in managing opening/closing, scheduling, and loss prevention Agile & Solutions-Oriented Thrives in fast-paced retail with shifting priorities Takes initiative, stays calm under pressure, and adapts quickly Authentic & Positive Communicator Confident, open communicator who embodies Mavi's friendly and genuine tone Builds trust and loyalty with customers and team alike Passionate About the Brand Wears and loves the product-understands the importance of Fit, Fabric, Foundation Embodies denim lifestyle and represents Mavi proudly in and out of the store Key Responsibilities Lead and inspire a team to deliver exceptional customer experiences and meet sales targets Maximize store profitability through effective scheduling, payroll, and expense management Recruit, onboard, and develop store talent aligned with Mavi's values and standards Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards Drive performance through weekly/monthly business reviews and KPI tracking Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation Manage local marketing activations and build community engagement Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing Maintain full access to all store systems; responsible for opening and closing procedures Required Skills & Qualifications Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Proven track record of meeting or exceeding sales targets and KPIs Strong team management, coaching, and talent development skills Excellent communication, interpersonal, and organizational abilities Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising Passion for fashion and a genuine interest in denim Flexible availability, including evenings, weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook). Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Qualifications High school education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude

A well-established global manufacturer is seeking an experienced General Manager to lead and oversee all aspects of its U.S. operations. This role requires a seasoned executive with a strong background in industrial manufacturing, operational excellence, and organizational leadership. The GM will drive strategy, ensure execution, and serve as the primary point of leadership for the facility and its teams. Position Overview The General Manager will be responsible for planning, organizing, and directing the full scope of company operations, including production, sales, finance, HR, and strategic programs. This individual will serve as the senior leader on site and will report directly to corporate executive leadership. The ideal candidate brings a proven record of managing complex manufacturing organizations and delivering strong operational and financial results. Key Responsibilities Executive Leadership & Strategy Lead the overall management of the U.S. operation, serving as the highest on-site authority. Implement the company's annual business plan and long-term strategy. Establish KPIs aligned with global executive leadership and ensure achievement across all departments. Provide consistent updates, reports, and communication to the CEO and executive board. Develop the resources, capabilities, and systems needed to achieve organizational goals. Oversee staffing requirements, organizational design, and workforce planning. Build, mentor, and manage a high-performing leadership team. Oversee all external-facing matters including regulatory, legal, government, and compliance obligations. Operational Management In partnership with Operations leadership, plan and execute procedures and systems that maximize efficiency, productivity, and quality. Monitor day-to-day operational progress and provide guidance to ensure targets are achieved. Evaluate and recommend capital investments in equipment, technology, and infrastructure. Set productivity and quality objectives for each department and ensure accountability. Maintain and strengthen company safety policies and operational compliance standards. Support the leadership of subsidiary business operations as needed. Financial Management Oversee financial performance, budgeting, forecasting, and reporting. Review and analyze key financial, sales, and operational data to monitor progress and identify areas for improvement. Ensure effective cost management while supporting growth and operational stability. Maintain internal controls, risk management policies, and fraud-prevention measures. Provide monthly financial and performance reports to corporate leadership. Qualifications 10+ years of senior management experience within industrial or manufacturing organizations. Demonstrated success managing large, multi-function operations. Strong financial acumen, strategic planning ability, and leadership presence. Experience working with regulated products, government-focused operations, or compliance-heavy environments is an advantage. Proven experience building and developing high-performing teams. Excellent communication skills with the ability to collaborate across global stakeholders. The position is onsite, located 60 miles south of Richmond, VA.

General Manager / Scenter Manager - Scenthound Compensation: $55,000-$65,000 per year (base + performance-based incentive) Schedule: Full-time | Must be available to work Saturdays (no Sundays) About Us Scenthound is on a mission to make routine dog care simple and accessible. We're not just grooming dogs - we're creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager, you'll be the heartbeat of your location - leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in. Core Values DOG FIRST - We advocate for the health and well-being of every dog in our care. ONE PACK - We are one company, one team, with one mission. We trust, respect, and support one another. BRING LOVE - We bring good energy to our work and do our job with loving intention. SEEK GROWTH - We believe. We learn. We grow. MAKE A DIFFERENCE - We work with purpose and are driven by a desire to make a positive impact. The Role As Scenter Manager, you'll own the daily rhythm of your store - ensuring operational excellence, a best-in-class customer experience, and a strong, motivated team. This is a hands-on role where you'll lead by example, build a positive culture, and drive performance. If you're passionate about people, pups, and creating great experiences, this is the role for you. Responsibilities Leadership & Team Engagement Lead, coach, and inspire your team to consistently deliver exceptional service Foster a culture of accountability, positivity, and teamwork Support hiring, onboarding, training, and performance feedback Operations & Customer Experience Ensure smooth daily operations and adherence to the Scenthound Playbook Create a welcoming, hospitality-focused environment for dogs and their owners Uphold cleanliness, safety, and quality standards in both front-of-house and back-of-house Sales & Member Success Drive member conversions through soft sales and relationship-building Educate customers on membership options and the value of routine care Manage store performance metrics: membership growth, service quality, and team productivity What We're Looking For High EQ and a servant leadership mindset Experience in customer-facing environments (hospitality, retail, fitness, or service industries) Passion for creating memorable customer experiences Comfortable leading a team and holding others accountable Organized and detail-oriented, with the ability to manage operations and people Sales experience is a plus but not required - we'll teach the playbook! Benefits Paid Time Off Professional development opportunities and in-market training Growth Opportunity Scenthound is a growing brand with a clear path for advancement. High-performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization.

The ideal candidate must have a bachelor's degree in "engineering", which could be mechanical, civil, chemical, industrial, nuclear, aeronautical, or petroleum, and also have experience leading a team and managing the daily operation of the business. Business savvy is a must, as this role will be the "face" of the companies as they work to double sales revenue in 3 to 5 years. They will be responsible for maintaining the standard of work from direct reports and employees as well as onboarding and hiring new team members. Responsibilities Proven leadership becoming the "expert" in this key division within a NYSE-listed firm Proven leadership in building strong customer relationships Proven leadership in building the "top line" Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: For our MANGO store located at Fashion Centre, Pentagon City in Arlington, VA, we are currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role * ONSITE AT CLIENT SITE REQUIRED IN RICHMOND, VA* Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As an Account Management Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as an Account Management Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. You're not just an expert in our industry-you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you. Join our team and let's make remarkable things happen together. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills & Experience: * 10+ years of experience managing sales process end-to-end * 5+ years of experience running account P&L $10M+ * Must have experience on government accounts * Deep knowledge of business and technology trends and industry best practices * Proven experience with revenue growth, cost, profitability, trends, and risks * Open minded and empathetic approach in relationships with customers * May be required to travel up to 25% Bonus Skills & Education: * Bachelor's degree or Master's degree * Sales experience in technical solutions The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Job Description Join Us as the Director, Customer Success Operations! Are you a results-driven leader passionate about process excellence and customer satisfaction? ORBCOMM is seeking a Director, Customer Success Operations, to optimize the systems, processes, and insights that power our global customer success organization. You'll lead initiatives that streamline onboarding, customers interlocks, delight, renewals, and service delivery-enabling teams to deliver consistent, high-quality customer experiences worldwide. Why You'll Love Working Here At ORBCOMM, we connect the world's most remote assets through satellite and IoT technology, empowering customers in transportation, maritime, supply chain, and heavy equipment industries with real-time visibility and insight. As part of our Customer Success leadership team, you'll shape the tools, data, and processes that make our operations more efficient, and customer focused. You'll collaborate with smart, driven teams who value innovation and accountability. While we welcome applicants from across the East Coast region of the U.S., we have a strong preference for talent based near our Sterling, VA and Ottawa, ON hubs. Team members in these regions have the flexibility to work in a hybrid capacity from ORBCOMM's Sterling or Ottawa hubs. What You'll Do Operational Leadership & Strategy Build and execute the Customer Success operations roadmap aligned with company goals. Create, maintain, and derive insights from CS metrics generated in Salesforce or through the ORBCOMM data lake Partner with the Regional CSM leaders to drive efficiency and productivity within their organizations. Design scalable processes, KPIs, and tools to improve performance and customer outcomes. Partner with Finance and FP&A on forecasting, resource planning, and performance reporting. Data, Systems, & Insights Oversee Customer Success platforms (Salesforce, ORBCOMM data lake, etc.) ensuring automation, accuracy, and efficiency. Develop dashboards to monitor NRR, NPS, CSAT, renewal rates, and coverage. Turn data into actionable insights that improve customer experience and operational results. Process Optimization & Governance Standardize onboarding, support, and renewal processes globally. Drive readiness for new product launches and ensure Customer Success alignment across teams. Oversee documentation, training, and continuous improvement initiatives. Cross-Functional Partnership Collaborate with Sales, Business Units, Product and Engineering to prioritize customer feedback and experience enhancements. Partner with Sales and Marketing on retention, upsell, and customer value initiatives. Support leadership with data and insights for QBRs and strategic reviews. Team Leadership Lead and mentor a high-performing Customer Success operations team focused on accountability and growth. Build a culture of process excellence and proactive problem-solving. Who You Are Bachelor's degree in Business, Operations, or related field; MBA preferred. 10+ years in Customer Success, or Operations; 3+ years in leadership. Proven success building scalable Customer Success operations in SaaS, IoT, or tech environments. Strong command of Customer Success metrics, data analytics, and lifecycle management. Proficiency in Salesforce, PowerBI, or similar tools. Excellent communication, stakeholder management, and change leadership skills. Experience working in a matrixed global organization. Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you! About Us: At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at **************** Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.

Description: A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. The typical shift for this position is 4pm - midnight. Reliable transportation is a must. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements: · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability