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Customer service manager jobs in Warner Robins, GA

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  • Store Manager

    Tractor Supply 4.2company rating

    Customer service manager job in Gray, GA

    The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) As a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role: Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members. Delivering on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Creating and fostering a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. Schedule, organize, and plan daily activities for team members to ensure efficient store operations. Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition. Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with District Manager and/or Regional Manager to eliminate problems. Learn how to create a desirable work environment through promotions, recognition, and empowerment. Problem solving and conflict resolution for both team members and customers. Learn sales and profit management - accountable for achieving top and bottom line. Promote a safe and productive work environment Manage the daily merchandise flow to ensure adequate in-stock and inventory controls. Learn the process of organizing merchandise resets to company specifications on a periodic basis. Implementing and sustaining merchandise presentation per company standards. Evaluating competitive environment and working with Operations and Merchandising teams to ensure quality and performance. PAPERWORK: Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports. Train to do periodic sales forecasting, payroll analysis and budget review. Train on documentation of team member evaluations and corrective action. INVENTORY: Train on managing periodic price changes. Train on communicating inventory needs to buyers and distribution centers. Learn how to work with the buyers, supply chain management, district managers, and distribution centers to solve inventory problems. SPECIAL PROJECTS: Learn how to coordinate and conduct special sales events. Train to assist District Manager and other Store Managers in solving district issues and support operational needs. Community involvement. TEAM MEMBER RELATIONS: Set the tone for and reinforce the mission and values of Tractor Supply Company and consistently develop the store as the “Employer of Choice”. Learn how to address team member issues and concerns, working with HR team when necessary. Learn how to assess and develop team members for advancement within the organization. BUDGET/AUDITING Train to be responsible for budgeting and sales forecasting. Learn how to be responsible for auditing store processes. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: High school diploma, Bachelor's degree in Agricultural-Science or Business related field preferred. Any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities Must have valid driver's license if you drive for company business. Process information and merchandise through system and POS Register system. Read, write, and count to accurately complete all documentation. Freely access all areas of the store including selling floor, side lot, stock area, and register area. Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register. Move and transfer merchandise generally weighing 0-50 lbs. throughout the store. Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall. Work a minimum of 52 hours per week. Stand and walk for long periods of time often up to four hours straight without a break. Travel to other store locations and to company functions. Working Conditions Normal office working conditions Physical Requirements Standing (not walking) Sitting Walking Kneeling/Stooping/Bending Reaching overhead Driving a vehicle Lifting up to 50 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $29k-43k yearly est. 9d ago
  • Lead Customer Service Representative - Houston County

    Morris Bank 4.0company rating

    Customer service manager job in Warner Robins, GA

    Accountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationships and enhancing existing relationships. ESSENTIAL FUNCTIONS Provides courteous and professional customer service Recommends, explains and opens new deposit accounts for customers Complete all necessary product and service documentation (such as preparing signature cards inputting account information into the system, ordering checks and ATM/Debit cards) to ensure customers' needs are promptly and accurately satisfied and all security and legal requirements are met. Assist customers with Debit card questions May perform various administrative and other duties related to the operational function Prepares various activity reports and information as needed Performs other task requests as they relate to the bank and its functions May sign such items as certified or cashier's checks and guarantees signatures Opens or closes safety deposit boxes; billing for boxes; assists with inventory of deceased customer's boxes. Maintains confidentiality of customer accounts Handles customers' complaints related to the bank's services, explains service charges and follows through on misdirected items or errors Research and resolves customers problems by serving as a liaison between the customer and the appropriate bank area Answer inquiries and provide information on various accounts, loan balances and other banking services Assumes lead role in generating new customers relationship and expanding existing customers relationships Identifies customers' needs and provides advice and information (rates, terms, features, benefits, restrictions, fees, disclosures) to assist customers in making decisions which suit their financial situation. Refers customers to specialize products and services to the appropriate area and/or person Works closely with Deposit Operations to assist customers with Online Banking and Bill Pay questions or problems Originates wire transfer for customers as needed Handle specific customer paperwork on request Performs other task request by Banking Center Manager as they relate to the bank and its functions Ensures on-going product knowledge training and self-development Back up Teller line main functions on a case-by-case basis Lead Duties: Support CSRs with training, updates, product and system knowledge Go to person for complex customer needs Assist with CSR staffing for your branch and other branches when needed Managing time and attendance for CSRs in your location, in some locations this may include backup to the Head Teller and their position; may also include other branches where assistance is needed Be prepared to train other CSR's and backup CSR's when requested by management Be available to partner with the Retail Operations Manager and Officer for special projects, product development, and other tasks which require your support Performs other duties as assigned REQUIRED EDUCATION, EXPERIENCE AND SKILLS High School Diploma or GED required. Bachelor's degree preferred. CSR experience for minimum of 5 years. Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees Excellent Organizational and Time Management Skills Computer Literacy General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred. POSITION SPECIFIC COMPETENCIES: Professionalism- Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, deportment, and dress. Productivity- Consistently produces a very high volume of work. Use company time and resources extremely optimally and meets schedules and deadlines. Attendance- The number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Requires extensive contact with the public. Requires travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training is required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to sit and/or stand for long periods of time. Receiving currency from all sources causes environment to be slightly unclean. Must have the ability to handle stressful situations when dealing with upset customers. Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED Computer, telephone, fax machine, scanner, copier, printer SUPERVISORY REQUIREMENTS: Directly responsible for managing CSR's at assigned location. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.
    $30k-54k yearly est. 14d ago
  • Customer Success Manager

    Spinen

    Customer service manager job in Macon, GA

    Customer Success Manager At SPINEN, we've been delivering reliable, client-focused Managed IT Services to Middle Georgia and surrounding areas for over 25 years. As we continue to grow, we're seeking a Customer Success Manager to lead a POD (a customer service team with specific clients) and drive long-term value and satisfaction for our clients. This role is ideal for someone passionate about building meaningful relationships, understanding complex business challenges, and aligning those needs with technological solutions. You'll collaborate with the POD Solution Manger in helping our clients achieve their business goals while ensuring an exceptional experience throughout their lifecycle with Spinen. Job Duties/Responsibilities: Lead and develop the POD, fostering a culture of service, accountability, and excellence. Oversee client onboarding, contract renewals, and service expansion opportunities, ensuring a smooth and timely process. Build trusted advisor relationships with clients, identifying opportunities to improve their business through technology. Collaborate closely with technical and sales teams to recommend tailored solutions, including cloud, compliance, and security offerings. Ensure accurate and timely documentation and management of client information Develop and maintain key client success initiatives such as SBRs, onboardings, and training Monitor industry trends and client feedback to anticipate needs and improve service delivery. Act as an escalation point for complex client issues, working quickly to resolve challenges and maintain satisfaction. Lead process improvement and cross-functional initiatives to enhance the overall client experience. Supervisory Responsibilities Assist with hiring, training, and supporting departmental staff. Provide regular, constructive feedback and performance evaluations. Manage the daily operations and workflows of the POD. Required Skills & Competencies: Ability to simplify and communicate technical information clearly to non-technical stakeholders. Strong understanding of Managed Services, Cloud, and Security solutions. Excellent organization and multitasking abilities with keen attention to detail. Experience driving consultative sales and client engagement strategies. Strategic thinking with the ability to identify and act on growth opportunities within client accounts. Skilled in CRM management, proposal creation, and cross-functional collaboration. Preferred Experience: 3-5 years in a Customer Success, Account Management, or similar role preferably within the MSP or IT services space. Proven track record in team leadership and client engagement. Physical Requirements Prolonged periods of sitting and computer work. Willingness to travel locally for client meetings and networking events.
    $65k-108k yearly est. 60d+ ago
  • Customer Account Manager

    Aaron's Fairway Leasing LLC

    Customer service manager job in Warner Robins, GA

    At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today! Reporting: Reports directly to the General Manager Primary Responsibilities: - Manage the collections process - Counsel customers to gain timely lease/merchandise renewals - Confirm customer identification, collect money and obtain customer signatures on lease agreements - Contact customers who have not renewed merchandise agreements - Monitor customer payment history and habits and make recommendations to support the customer to ownership - Maintain customer contact over the phone and through home visits - Update customer information and maintain accuracy - Achieve monthly account goals - Review and close lease agreements with customers - Act as a key holder as necessary - Facilitate returns in collaboration with General Manager - Clean and certify merchandise in the cleaning station for all merchandise personally returned Qualifications/Requirements: - High energy, competitive leader - Two years of retail, restaurant, or related management experience - Two years of college or military preferred - Ability to relocated desired - Excellent interpersonal relationship skills for daily customer contact - Strong telephone manners - Neatly groomed, professional appearance - Valid driver's license - Strong technical skills or working knowledge of electronic products - Routinely lifting, loading, and "dollying" merchandise 50-300 pounds - Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing We Offer: - Extensive Training Programs and Excellent Potential for Upward Mobility - 5 day work week with ALL Sundays off! - Hourly wage + Bonus & Commission opportunities - Medical, Dental, Vision, & Life Insurance benefits - Matched 401K plan after 1 year - Paid Time Off - Paid Holidays - Employee Purchase Discounts - Referral Program
    $35k-57k yearly est. Auto-Apply 5d ago
  • FT Manager Customer Service (H)

    Ahold Delhaize

    Customer service manager job in Americus, GA

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together • Check the bottom of every cart and under all baby seats for items before completing an order • Follow correct bagging procedures for the correct use of bags by type • Scan customers' order and handles the payment transaction, per standard practice • Avoid personal conversations with other associates when customers are present • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers • Follow procedures for refunds and error correction • Make every attempt to maintain accurate cash control • Follow procedures and performs overrides • Identify customers needing assistance and offers to take the customer's order to their car • Maintain alertness and calls for assistance when needed to service customers per service standards • Check prices quickly and accurately • Is courteous and helpful to other associates • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice • Ensure work station and front end area of the store has a neat and clean presentation • Report any register malfunction to the Customer Service Manager or MOD • Ensure the MVP savings center KIOSK is filled with paper and properly working • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned QUALIFICATIONS • High school graduate or equivalent preferred • Effective communication and customer service skills • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to perform the technical requirements of cashier and service center • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations PHYSICAL REQUIREMENTS • Ability to use computers and other communication systems required to perform job functions • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion • Pull or push up to 75 lbs. on occasion • Stand 100% of the time, frequently walking short distances • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time • Have sufficient visual ability to check ID cards, checks, invoices and other written documents • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
    $32k-57k yearly est. 60d+ ago
  • Customer Service Manager

    All Ways Caring Homecare

    Customer service manager job in Eastman, GA

    Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills
    $32k-58k yearly est. 2d ago
  • Sr. Customer Service Representative

    Robert Half 4.5company rating

    Customer service manager job in Macon, GA

    Description We are looking for an experienced Senior Customer Service Representative to join our team in Macon, Georgia. This Contract to permanent position offers an exciting opportunity to assist customers with loan-related inquiries while maintaining a high level of professionalism and service. The ideal candidate will excel at building trust, delivering outstanding customer care, and handling complex loan portfolios. Responsibilities: - Proactively identify opportunities to initiate new loan business with both new and existing customers. - Assess customer needs to recommend appropriate loan products and additional services. - Manage loan applications, proposals, and offers while ensuring timely follow-up with applicants. - Provide detailed explanations of the loan process and address customer questions about loan options. - Take ownership of customer concerns, developing strategies in collaboration with management to resolve issues. - Oversee loan closings and organize loan documentation, including file breakdowns and administrative tasks. - Consistently achieve or exceed established loan performance goals. - Handle the daily servicing of a growing portfolio of consumer loans, ensuring accuracy and compliance. - Resolve customer issues effectively using strong analytical and problem-solving skills. - Process and track insurance claims, payments, and follow-ups while maintaining detailed logs. Requirements - Strong background in call center or customer service roles, with a focus on financial services. - Exceptional customer service skills and the ability to build trust with clients. - Familiarity with TRICARE and its associated processes is preferred. - Proficiency in using Windows-based PC systems and related software. - Demonstrated ability to handle complex customer inquiries and resolve concerns efficiently. - Experience meeting or exceeding performance goals in a detail-oriented environment. - Knowledge of loan processing and consumer loan products. - Excellent communication and interpersonal skills to foster positive relationships. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
    $32k-38k yearly est. 8d ago
  • Service Manager

    Buffalo Wild Wings 4.3company rating

    Customer service manager job in Centerville, GA

    In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed effectively. In other words, you will be key in creating legendary experiences for guests. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office. Weekly Pay Bonus Program* Free Shift Meals & Meal Discounts* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS Preferably, you have 2 years of restaurant or bar management experience. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations. You have a passion for training and developing your team. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements.
    $47k-65k yearly est. Auto-Apply 60d+ ago
  • Customer Experience Manager

    Home Depot 4.6company rating

    Customer service manager job in Warner Robins, GA

    Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. Key Responsibilities: * 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. * 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. * 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. * 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: * This Position typically reports to Store Manager * This Position has 0 Direct Reports Travel Requirements: * No travel required. Physical Requirements: * Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. Preferred Qualifications: * None Minimum Education: * The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: * None Minimum Years of Work Experience: * 1 Preferred Years of Work Experience: * None Minimum Leadership Experience: * None Preferred Leadership Experience: * None Certifications: * None Competencies: * Action Oriented * Directs Work * Builds Effective Teams * Drives Engagement
    $26k-32k yearly est. 11d ago
  • Account Manager / Customer Service Representative / Entry Level

    Dotcom Marketing

    Customer service manager job in Macon, GA

    DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description We are looking for a Customer Service Representative with strong Customer Service Skills to work for a busy marketing company based in Macon, GA. The successful applicant will be able to work as part of a growing friendly team. Experience with customer facing roles is an advantage but not essential. You will be working within an extremely dynamic and successful new business team developing existing and attracting new business where a flair for sales and customer development are vital. The Role: To provide the primary external business interface for customers and the external sales force. Providing a full range of customer service support services including pricing information, lead time inquiries and pro-active management of sales. Establishing and maintaining effective relationships with specific managers and end user customers. Participating in promotional and re-active sales campaigns will also be bart of the CRM / Customer Service Role. The Main Responsibilities of the Customer Service Role: Providing an excellent standard of Customer Service. Answering customers queries and questions. Sales reporting and tracking day to day progress Qualifications Successful candidates will possess the following attributes: Have good communication skills. Have good organizational skills. Be willing to take responsibility and accountability. Have experience of working alone and as part of a team. Hard working and have a problem solving attitude. You must be enthusiastic, motivated and willing to learn Previous experience is not essential as full training will be given, but office/retail/sales experience would be useful. If you feel you have the right skill set for this position please apply by clicking on the 'apply' button . Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-29k yearly est. 19h ago
  • Service Supervisor

    Stonemark Management LLC

    Customer service manager job in Warner Robins, GA

    Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.
    $33k-53k yearly est. 44d ago
  • Route Service Manager - UniFirst

    Unifirst 4.6company rating

    Customer service manager job in Macon, GA

    Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
    $37k-51k yearly est. Auto-Apply 54d ago
  • Customer Service Manager (Ne)

    Brightspring Health Services

    Customer service manager job in Eastman, GA

    Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $17.10 / Hour
    $17.1 hourly Auto-Apply 60d+ ago
  • Service Manager

    Bridgestone Corporation 4.7company rating

    Customer service manager job in Warner Robins, GA

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.00 - $27.00 Responsibilities * Assign and schedule work duties to auto service staff according to individual skill level. * Serve all automotive service needs of customers. * Oversee the hiring and training of an effective auto service team. * Ensure high teammate retention. * Maintain compliance with quality standards. * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. * Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. * Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications * High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others. * Teammate and customer/communication skills. * Ability to recruit and select technicians successfully according to store requirements. * Willingness to continue education and remain current in automotive repair issues. * Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS * 2 year degree or equivalent. OUR CREW KNOWS BENEFITS * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
    $18-27 hourly 4d ago
  • Service Manager Trainee

    Orkin, LLC 3.7company rating

    Customer service manager job in Macon, GA

    If You're the Best at Sales, You Have a Place with the Best in Pests When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests. Our Service Manager in Training is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills-like empathy and integrity-that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards trip honoring top performers. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With Orkin's award-winning training program, you'll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Service Manager in Training, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improve where you live and work. You will… * Lead an entire service operation upon completion of paid training * Motivate the service team to consistently provide the world's best service, prioritizing safety * Conduct yourself with the utmost professionalism and integrity with customers and coworkers * Assist with recruiting top talent on the service team * Train and develop Orkin Pros through hands-on management * Lead training meetings * Oversee our Orkin Pro Ride-A-Long program * Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time * Champion innovation by supporting the team in adopting new products, services and technology * Monitor scheduling, routing and inventory to drive efficiencies and productivity What type of benefits will you receive? * Competitive earnings and a company vehicle with gas card * Competitive earnings per year, including a company vehicle with gas card upon route assignment * Company provided iPhone and iPad with sales software * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why Orkin? * You're seeking an opportunity with career potential in a reliable, recession-resistant industry * You have a service-oriented mindset that leads you to build loyalty and trust with customers * You hold yourself responsible to commitments * You value being part of a team * You want to keep learning, improving and developing as a leader * You want to join a company that supports the community * You want a career with a purpose at a mission-driven company that values * Safety * Professionalism * Empathy * Integrity * Innovation * Qualifications What do you need to be successful? * Sales experience preferred * High School Diploma or equivalent required * Valid driver's license required * Ability to obtain the appropriate pesticide license/certification if required (company paid) * Ability to work in the field independently and interact with our great clients What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Occasionally lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? * Sales experience preferred * High School Diploma or equivalent required * Valid driver's license required * Ability to obtain the appropriate pesticide license/certification if required (company paid) * Ability to work in the field independently and interact with our great clients What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Occasionally lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Service Manager in Training, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improve where you live and work. You will… * Lead an entire service operation upon completion of paid training * Motivate the service team to consistently provide the world's best service, prioritizing safety * Conduct yourself with the utmost professionalism and integrity with customers and coworkers * Assist with recruiting top talent on the service team * Train and develop Orkin Pros through hands-on management * Lead training meetings * Oversee our Orkin Pro Ride-A-Long program * Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time * Champion innovation by supporting the team in adopting new products, services and technology * Monitor scheduling, routing and inventory to drive efficiencies and productivity What type of benefits will you receive? * Competitive earnings and a company vehicle with gas card * Competitive earnings per year, including a company vehicle with gas card upon route assignment * Company provided iPhone and iPad with sales software * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why Orkin? * You're seeking an opportunity with career potential in a reliable, recession-resistant industry * You have a service-oriented mindset that leads you to build loyalty and trust with customers * You hold yourself responsible to commitments * You value being part of a team * You want to keep learning, improving and developing as a leader * You want to join a company that supports the community * You want a career with a purpose at a mission-driven company that values * Safety * Professionalism * Empathy * Integrity * Innovation *
    $43k-61k yearly est. 60d+ ago
  • Service Manager

    Blanchard Equipment Company, Inc. 3.9company rating

    Customer service manager job in Dublin, GA

    Job Description Department: Service Reports to: Corporate Service Manager Supervises: Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employees Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company's internal and external credit policies. Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Communicates to Corporate Service Manager on location facility needs and improvements related to service. Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance. Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service. Experience, Education, Skills and Knowledge: Experience managing others preferred Knowledge of Turf and Handheld Equipment preferred Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Excellent customer service skills High School Diploma or equivalent experience Powered by JazzHR pB0313cEgQ
    $48k-76k yearly est. 20d ago
  • Retail Customer Experience Coordinator

    The TJX Companies 4.5company rating

    Customer service manager job in Milledgeville, GA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2400 North Columbia St. Location: USA TJ Maxx Store 1213 Milledgeville GAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 54d ago
  • Dining Services Supervisor

    The Fellowship Family

    Customer service manager job in Milledgeville, GA

    Job Details Fellowship Meriwether - Milledgeville, GADescription The Dining Services Director coordinates the work of others, operates industrial kitchen equipment, follows recipe instructions, assists in preparation and serving of meals and supervises the complete dining operation while maintaining a friendly and professional attitude. The Dining Services Director conducts himself or herself in a manner that reflects favorably on themselves and The Fellowship Family. This person should be guided by principles of courtesy, consideration for others, and honesty. The candidate must ensure proper preparation, presentation, and tase of well balanced, nutritional meals for breakfast, lunch, dinner, snacks and special diets each day. Develop menus that fit resident needs and preferences as well as coordinate with Fellowship Home care staff and other managers in meeting the residents' needs.
    $33k-54k yearly est. 60d+ ago
  • Store Manager

    Tractor Supply 4.2company rating

    Customer service manager job in Eastman, GA

    The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) As a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role: Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members. Delivering on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Creating and fostering a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. Schedule, organize, and plan daily activities for team members to ensure efficient store operations. Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition. Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with District Manager and/or Regional Manager to eliminate problems. Learn how to create a desirable work environment through promotions, recognition, and empowerment. Problem solving and conflict resolution for both team members and customers. Learn sales and profit management - accountable for achieving top and bottom line. Promote a safe and productive work environment Manage the daily merchandise flow to ensure adequate in-stock and inventory controls. Learn the process of organizing merchandise resets to company specifications on a periodic basis. Implementing and sustaining merchandise presentation per company standards. Evaluating competitive environment and working with Operations and Merchandising teams to ensure quality and performance. PAPERWORK: Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports. Train to do periodic sales forecasting, payroll analysis and budget review. Train on documentation of team member evaluations and corrective action. INVENTORY: Train on managing periodic price changes. Train on communicating inventory needs to buyers and distribution centers. Learn how to work with the buyers, supply chain management, district managers, and distribution centers to solve inventory problems. SPECIAL PROJECTS: Learn how to coordinate and conduct special sales events. Train to assist District Manager and other Store Managers in solving district issues and support operational needs. Community involvement. TEAM MEMBER RELATIONS: Set the tone for and reinforce the mission and values of Tractor Supply Company and consistently develop the store as the “Employer of Choice”. Learn how to address team member issues and concerns, working with HR team when necessary. Learn how to assess and develop team members for advancement within the organization. BUDGET/AUDITING Train to be responsible for budgeting and sales forecasting. Learn how to be responsible for auditing store processes. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: High school diploma, Bachelor's degree in Agricultural-Science or Business related field preferred. Any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities Must have valid driver's license if you drive for company business. Process information and merchandise through system and POS Register system. Read, write, and count to accurately complete all documentation. Freely access all areas of the store including selling floor, side lot, stock area, and register area. Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register. Move and transfer merchandise generally weighing 0-50 lbs. throughout the store. Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall. Work a minimum of 52 hours per week. Stand and walk for long periods of time often up to four hours straight without a break. Travel to other store locations and to company functions. Working Conditions Normal office working conditions Physical Requirements Standing (not walking) Sitting Walking Kneeling/Stooping/Bending Reaching overhead Driving a vehicle Lifting up to 50 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $29k-43k yearly est. 9d ago
  • Customer Service Manager

    All Ways Caring Homecare

    Customer service manager job in Eastman, GA

    Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $17.10 / Hour
    $17.1 hourly Auto-Apply 50d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Warner Robins, GA?

The average customer service manager in Warner Robins, GA earns between $24,000 and $75,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Warner Robins, GA

$43,000
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