Customer service manager jobs in Washington

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals The base salary range for this role is between $90,000 and $100,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts. At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Ace Retail Group policies and procedures. Essential Duties and Responsibilities Customer Service Provide positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Provide a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives. Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions. Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Ensure receiving, checking in, stocking of merchandise for the store is being done completely. Responsible for maintenance of back stock levels. Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Provide assistance in the overall general maintenance of the store. Ensure forklift operations and receiving is completed in a safe and efficient way. Ensure weekly price changes are being completed. Ensure monthly cycle counts and negative on hand reports are being completed. Ensure signage is current in the entire store. Provide a clean and orderly sales floor, including end caps and ad goods merchandised. Ensure special orders and rain-checks are being completed properly. Ensure ad signage and products are ready for the customers. Perform all other duties as assigned. Store Support Operations Responsible for the P & L and other corresponding reports. Assist District Manager with the budget process for sales and expenses. Manage payroll and other controllable expenses. Responsible for the implementation of Store Support programs. Attend trade shows and seminars with company guidance. Responsible for successful Loss Prevention, Safety and Internal Audits. Assist with special projects within the district as set forth by the District Manager. Hiring and Training of Associates Conduct weekly management staff meetings. Ensure effective training and development of all associates. Recruit prospective associates for possible management positions throughout Ace Retail Group. Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management. Actively recruit and promote the advancement of Ace Retail Group associates. Leadership Become an integral part of the community in which you live and work through civic organizations and being community minded. Challenge all associates to think of ways to better merchandise product, control expenses and increase sales. Lead by example; be approachable by all associates and customers. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Must have previous retail management experience. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details Starting at $83,000 Annual Salary For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail

We are seeking an experienced commercial leader with experience of successfully working with or for Amazon. This role requires a deep understanding of e-commerce platforms and digital marketing strategies. This role involves managing a team that interacts directly with our customers, driving sales strategies, ensuring customer satisfaction, and driving business growth. You will be expected to contribute to the development of new ideas, techniques, procedures, services, or products for various P&G Brands within Beauty and Personal Care Categories. The role requires strategic thinking, excellent communication skills, and a strong commitment to team development. Key Responsibilities: + Define and execute eComm strategies to drive total Sales of the Amazon business. + Identify and lead developments of new ideas, techniques, procedures, services, or products. + Analyze sales data to identify opportunities for growth and improvement. + Collaborate with cross-functional teams to improve online customer experience. + Stay updated on latest e-commerce trends and apply relevant insights to our strategy. + Develop internal and external customer strategic relationships. + Work with minimal supervision while determining work priorities and defining how work should be accomplished. + Manage and leading a team to accomplish results; allocate individuals as per business needs, strengths & aspirations. + Ensure compliance with relevant external (legal, tax) and internal (e.g. decision authority, procure to pay) stewardship requirements. Job Qualifications + Bachelor's degree in Business, Marketing, or a related field. + Proven experience in e-commerce role with a minimum of 5 years of experience working with or for Amazon. + Knowledge of SEO best practices. + Strong analytical skills with the ability to interpret data and make data-driven decisions. + Demonstrated ability to drive sales strategies and achieve growth objectives. + Demonstrated leadership skills with experience in managing customer-oriented teams. + Strong communication skills with the ability to influence both internally and externally. + Proven ability to identify and lead developments of new ideas, techniques, procedures, services or products. + Experience in developing strategic relationships within an organization. + Able to work independently and make decisions within the scope of the role. + Prior experience in managing & leading a team is preferred. Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please click HERE (******************************************************* . Procter & Gamble participates in e-verify as required by law. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule Full time Job Number R000142345 Job Segmentation Experienced Professionals Starting Pay / Salary Range $164,000.00 - $210,000.00 / year

Job Description FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Your Job Georgia-Pacific is seeking a Customer Service Manager to support our Olympia, WA box plant. In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer. You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers. Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role. The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service. Location: 1203 Fones Rd SE, Olympia, WA 98501 Anticipated Starting Pay: $34.00-$38.00/hour, non-exempt. This position has a targeted total annual compensation of $85,000 - $105,000, including overtime and incentive compensation. Schedule: Monday-Friday, with overtime flexibility as needed based on business needs. Our Team As a Customer Service Manager, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence. Our Customer Service team plays a vital role in supporting our Georgia-Pacific Corrugated Box Plant located in Olympia. We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success. We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results. What You Will Do Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures. Develop deep knowledge of the system and business processes. Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base. Help with production and scheduling needs in collaboration with the general manager. Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants. Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations. Ensure accuracy in the data and processes and provide final validation. Act as a liaison between the sales team, customer service, and operations during new business onboarding. Assist in reviewing, refining, or creating training materials, process flows or change communications. Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific per customer contracts and agreements. Evaluate tooling and external manufacturing vendors to optimize cost savings and ensure high service levels. Maintain customer playbooks, roll stock agreements, and monitor inventory for aging material and demand adjustments. Maintain primary customer service responsibility for a number of customer accounts as appropriate. Your role as a Customer Service Manager extends beyond day-to-day operations. We value your expertise and encourage you to identify system and process workflow improvements that enhance the overall experience of our customers and team members. In conjunction with the plant leadership, you will also be involved in special project requests aimed at improving profitability or efficiency for our area plants. You will help manage the execution of projects by coordinating support teams and developing subject matter expert (SME) groups. Who You Are (Basic Qualifications) Minimum 2 years of customer service experience in corrugated manufacturing, general manufacturing, or warehouse orders distribution. Proficient with Microsoft Office (Outlook, Word, Excel, etc.). Ability to do lite occasional travel. (1% to 10%) What Will Put You Ahead Corrugated industry experience. Experience using Kiwi, Kiwi FFF, and/or PCS. Leadership or supervisory experience. Ability to identify process improvements and work to implement solutions. Anticipated starting pay: $34.00 to $38.00 hourly, non-exempt. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ). #LI-MR

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver. Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer. As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready. What You'll Do: Lead Salesforce Engineering & Platform Operations Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight. Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring. Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools. Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations. Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products. Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations Lead a team of engineers and administrators focused on support and success technology. Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy. Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning. Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes. Strategic Partnership & Execution Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions. Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems. Guide the platform's growth through streamlining platform operations and release management for the organization. Drive Engineering Culture Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning. Mentor and coach team members on Salesforce best practices, architecture, and leadership development. Identify and address gaps in skills, process, or tooling to accelerate team impact. What You Bring: 10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations. Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows). Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines. Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling. Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment. Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.). Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives. Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred. Nice to Have: Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ). Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting. Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling. Background in post-merger org consolidation or multi-cloud Salesforce environments. Understanding of product-led growth strategies and usage-based billing models. #LI-VC1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$190,400-$299,200 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are seeking a Customer Service Manager to support the Olympia, WA box plant. In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer. You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers. Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role. The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service. As a Customer Service Manager, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence. Our Customer Service team plays a vital role in supporting the Corrugated Box Plant located in Olympia. We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success. We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results. - Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures. - Develop deep knowledge of the system and business processes. Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base. - Help with production and scheduling needs in collaboration with the general manager. - Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants. - Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations. Ensure accuracy in the data and processes and provide final validation. - Act as a liaison between the sales team, customer service, and operations during new business onboarding. - Assist in reviewing, refining, or creating training materials, process flows or change communications. - Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific per customer contracts and agreements. - Evaluate tooling and external manufacturing vendors to optimize cost savings and ensure high service levels. - Maintain customer playbooks, roll stock agreements, and monitor inventory for aging material and demand adjustments. - Maintain primary customer service responsibility for a number of customer accounts as appropriate. - Your role as a Customer Service Manager extends beyond day-to-day operations. We value your expertise and encourage you to identify system and process workflow improvements that enhance the overall experience of our customers and team members. - In conjunction with the plant leadership, you will also be involved in special project requests aimed at improving profitability or efficiency for our area plants. You will help manage the execution of projects by coordinating support teams and developing subject matter expert (SME) groups. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Minimum 2 years of customer service management experience in corrugated manufacturing, general manufacturing, or warehouse orders distribution. - B2B customer service management experience - Lead a team of 3+ direct reports - Proficient with Microsoft Office (Outlook, Word, Excel, etc.). - Ability to do lite occasional travel. (1% to 10%) - Corrugated industry experience. - Experience using Kiwi, Kiwi FFF, and/or PCS. - Ability to identify process improvements and work to implement solutions.

At Mongoose, we believe every conversation matters. We're on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it's helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported-our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. We know that conversations aren't just a feature-they're the foundation of connection. That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we're transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes. Join us and be part of a team that's making a real difference in education-one conversation at a time. As the Director of Customer Success & Growth, you'll lead the strategy and execution that shape the entire post-sale customer experience-from onboarding and adoption to renewal and expansion. You'll drive the operating model, coaching systems, and cross-functional alignment that ensure customers realize value quickly, remain healthy and engaged, and grow with us year over year. In this role, you'll play a critical part in protecting gross retention, accelerating net revenue retention, and creating a predictable rhythm of outcomes across the customer lifecycle. This role sits at the intersection of Revenue, Product, Marketing, and RevOps, serving as the connective tissue that ensures every customer understands our value, every handoff is clean, and every expansion opportunity is identified and acted on with discipline. Over time, you'll scale this function into a unified growth engine-deepening customer insights, strengthening our team's coaching and performance, and elevating how we deliver value and outcomes to institutions across higher ed.What You'll Do: Lead the Post-Sale Operating Model: Build and scale a consistent, predictable operating rhythm across onboarding, adoption, renewal, and expansion. You'll define lifecycle stages, exit criteria, health signals, and playbooks that give the team clarity, focus, and repeatability. Own Retention & Expansion Outcomes: Build and operationalize a clear expansion strategy that turns customer value into revenue growth. You'll define how the organization identifies expansion signals, sizes opportunities, qualifies commercial handoff, and executes renewals and upsell plays. Through strong coaching and disciplined inspection, you'll protect gross retention and deliver consistent, segment-level NRR performance. Elevate Customer Onboarding & Adoption: Ensure customers realize value quickly through a structured, outcomes-focused onboarding motion. You'll strengthen success planning, usage improvement strategies, and adoption plays that deepen product engagement and health. Provide Leadership Across CS & AM Functions: Offer strategic and operational leadership across Customer Success and Account Management, working through managers and team leads to elevate performance, coaching, accountability, and customer outcomes. Run the Post-Sale Inspection Cadence: Evaluate existing strategy for QBRs, health reviews, renewal/expansion forecast calls, and performance inspections to ensure they create visibility, remove blockers, and drive proactive decision-making. Develop a High-Performing Team: Coach and enable the post-sale organization to consistently deliver value. You'll strengthen capability across onboarding, adoption, commercial execution, and client relationship management. Partner Across Revenue, Product, Marketing, and RevOps: Serve as the connective tissue that aligns teams around a unified customer journey. You'll bring customer insights into roadmap decisions, lifecycle communications, and forecasting. Own Executive-Level Customer Engagement: Act as a senior escalation point for high-impact or at-risk accounts, strengthening alignment with institutional leaders and ensuring customers understand the value Mongoose delivers. Forecast Retention & Expansion with Precision: Partner with Revenue Leadership and RevOps to forecast renewal and expansion performance, diagnose gaps, and ensure predictable outcomes across segments. Champion the Voice of the Customer: Surface insights that inform product expansion opportunities, marketing narratives, customer advocacy, and strategic planning-ensuring every decision reflects what customers need to be successful. What You'll Bring to the Table: Deep Post-Sale Leadership Experience: You bring meaningful experience leading Customer Success organizations in B2B SaaS, with hands-on ownership of onboarding, adoption, renewal, and expansion motions. A demonstrated track record of owning GRR and NRR outcomes with clear, measurable improvements at scale. Strength in Building Operating Models: You know how to design and scale the systems, playbooks, lifecycle stages, health scoring, and inspection rhythms that bring clarity, consistency, and predictability to a post-sale organization. Commercial Acumen & Expansion Mindset: You understand how to translate customer value into renewal stability and expansion opportunity. You can size, qualify, and sequence expansions, and you know how to coach teams to execute them with discipline. Leadership Through Managers & Team Leads: You've developed leaders and high-performing teams by creating role clarity, building coaching systems, and elevating performance through accountability, empowerment, and clear expectations. Data-Driven Decision Making: You're comfortable diagnosing gaps through metrics and dashboards, using KPIs, forecasting, and coverage models to guide decisions-and ensuring your team acts on insights, not anecdotes. Executive Presence & Customer Credibility: You can step into complex situations with senior stakeholders, manage escalations with steadiness, and reinforce value in a way that builds trust, alignment, and confidence. Cross-Functional Collaboration: You work naturally across Revenue, Product, Marketing, Finance, and RevOps to create a unified customer journey, shared success metrics, and cohesive execution across the full lifecycle. Ability to Navigate Complex Environments: You thrive in multi-stakeholder settings-like higher education or similarly complex industries-where value must be tailored, proven, and reinforced across diverse personas and decision makers. A Builder's Mindset: You enjoy bringing structure to evolving environments. You balance empathy and accountability, and you know how to create clarity, raise the bar, and scale systems as the team and business grow. We Offer: Comprehensive medical, dental, and vision coverage 401K with company match: 100% of the 1st 3% and 50% of the next 2% Flexible PTO Competitive Leave Policies 13 paid holidays, plus a week off between Christmas and New Year's Eligible for up to a 10% annual bonus based on company and individual performance At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know-we're here to help.

Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and develop new campaigns. We provide full training and career advancement in this globally expanding industry. Our Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting-edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition! Entry Level Customer Service Manager will receive the following: Full Training Ongoing Support Team Atmosphere Fast Growth Fun Corporate Culture Customer Service Experience Business Trips Travel Opportunities Multitasking Skills Opportunity to Manage Different Personalities Entry Level Customer Service Manager Must Have: A Passion to succeed in an outside sales environment that is fast paced and fun Precise attention to detail A love of people - you MUST be a people person The understanding of teamwork and time management Spanish / Bilingual is not required, however, preferred in this position #LI-Onsite

With roots that go back to 1982, Fruit Smart has decades of experience in the fruit industry, and still maintains a strong “can do”, customers'-oriented attitude. The company has grown from a small entity to what it is today, thanks to quality products and excellent customer service, because of this we are looking at adding the position of Customer Service Manager to our Sales Support Team. The ideal candidate must have strong interpersonal skills, experience in leading a customer service team, a positive attitude, and a desire to be part of a successful and growing team. The Customer Service Manager will lead the sales support team. This position is responsible for maintaining high customer retention, as well as developing standards for the team, by identifying and implementing best work practices. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction and loyalty. KEY RESPONSIBILITIES Analyze information and trends, apply critical thinking, and recommend action plans Interact with other company departments in a professional manner Identify opportunities to update and improve customer service procedures and make recommendations to the VP of Sales or other appropriate staff. Enforce company policies and procedures Perform other related duties and procedures WORK EXPERIENCE & PERSONAL SKILL REQUIREMENTS Possess strong verbal and written communication skills. Ability to work independently and ability to function at a high level within a team environment. Excellent computer skills including a strong working knowledge of Microsoft Word, Excel and Outlook. Strong customer service skills with the ability to interact well with a diverse group of customers. Good analytical and problem-solving skills. Must be detail oriented possessing the ability to perform multiple tasks. Ability to work flexible hours if needed. Strong decision-making skills. Ability to coach and mentor customer service representatives. EDUCATION REQUIREMENTS Bachelor's degree preferred Proficiency in Microsoft Office Suite is required At least five years of customer service experience required Previous experience in a supervisory role is required

Job DescriptionMagnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight. As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify's machine-learning forecasting. You'll work closely with Customer Success, Engineering, and our ML team to confirm customers' internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights. This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.What You Will Do Lead Customer Onboarding: Drive discovery with customers' RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success. Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer's revenue reporting logic, forecasting strategy, and segmentation rules. Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies. Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting. Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams. Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows. Who You Are RevOps-Fluent: Strong understanding of SaaS revenue operations-pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic. Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues. Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders. Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes. Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment. This role includes a full benefits package and a generous stock-option grant.Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Customer Service Supervisor is a dynamic position with a proven track record of leading high-performing teams and delivering exceptional customer experiences across diverse industries. The Customer Service Supervisor will need to be passionate about building customer-centric cultures, fostering team engagement, and continuously improving service quality to exceed expectations. Requirements include being adept at developing and implementing strategic initiatives that enhance customer satisfaction, streamline operations, and drive business growth. This role requires a hands-on leadership style, data-driven decision making, and an unwavering commitment to providing outstanding service at every customer touchpoint. Compensation: $26 - $30/hr DOE Schedule: Monday - Friday standard business hours Benefits Summary: Harbor offers a full line of benefits including medical, dental, vision, life and disability insurance; 401k retirement program with company match; vacation, sick time, personal day, and company holidays. Responsibilities Supervisory Responsibilities: Manage the customer service team located in Kent, WA. Provide leadership, support, and performance management to ensure high-quality service delivery, team efficiency, and alignment with company goals. Key Responsibilities: * Drive performance by monitoring and managing key call center KPIs to ensure service excellence and operational efficiency. * Lead, coach, and develop a high-performing customer service team. * Conduct regular one-on-one meetings to deliver performance feedback, set goals, and support career development. * Analyze call metrics and performance data to identify trends, performance gaps, and opportunities for continuous improvement. * Manage workforce planning and scheduling to maintain optimal service levels and coverage. * Resolve complex customer escalations promptly and professionally, ensuring alignment with company policies and values. * Champion onboarding and ongoing training initiatives to equip staff with the tools and knowledge needed for success. * Promote a positive, customer-centric team culture in alignment with Harbor's core values: Friendly, Motivated, Resourceful, and Genuine. * Ensure quality assurance by reviewing customer interactions and support tickets, providing actionable performance feedback. * Understands, believes in, and makes judgments supporting Harbor's Mission and Values. * Collaborate across departments (IT, HR, Operations, Procurement, etc.) to identify and implement operational improvements that drive service efficiency and customer satisfaction. * Other duties as assigned Qualifications Knowledge, Skills, and Abilities: * Proficient in call center VoIP systems, including 8x8 or other enterprise call relay systems for call handling, routing, and system administration. * Experienced with ticketing systems such as Microsoft Tikit and Teamwork Desk, MS Teams, for issue tracking and customer support. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) for communication, documentation, and collaboration. * Strong organizational skills with a proven ability to manage tasks, prioritize workloads, and maintain detailed records in fast-paced environments. Education and Experience: * Bachelor's degree preferred; equivalent combination of education and relevant work experience accepted * 5-7 years of experience managing teams in a call center or customer service environment. * Demonstrated experience managing remote employees, including performance oversight and engagement strategies * Proven track record of meeting performance metrics and driving operational improvements * Experience with workforce management, performance coaching, and process optimization in a high-volume setting. * Outstanding communication skills both verbal and written; friendly and approachable demeanor to all customers, leading the CS team by example in both external and internal communication environments. License and Certifications: None Physical Requirements: ability to lift 10-50lbs Working Conditions: * Hybrid, with occasional opportunities to work (remote) from home. * Must be available to work some weekends and holidays as needed. Equal Employment Opportunity Employer M/F/Vets/Disabled

Sytech is a Precision Metal Fabrication company. The Customer Service Manager position is responsible for the critical coordination with customers developing comprehensive project plans including release schedules, milestones, and regular updated deliverables. Assist with Estimating when needed. We require this individual to be flexible and willing to always keep the external customers' needs in mind; while maintaining Quality of Workmanship, Safety, Accountability, and Teamwork, which is vital to our mission. Responsibilities include but not limited to: · Manage project implementation and delivery to ensure customer satisfaction. · Manage project activities to meet business goals. · Track and monitor project execution to make sure that the customer requirements are met. · Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution. · Develop process improvements to meet customer needs. · Improve customer relationship by providing timely and accurate responses to their inquiries. · Validate project plan and schedule to incorporate any changes requested by customers. · Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase. · Inform project status, schedule and key issues to customers and management on regular basis. · Perform negotiations on project activities with customers when required. · Maintain and update a database of project related documents. · Inform management of customer needs and business opportunities. · Adjust the billing rates and estimations according to company's policy. · Assist with Estimating when needed. · Other duties as assigned by the Vice President. Skills/Knowledge/Abilities · 3 years of Customer Service and Project Coordination experience or related experience. · 3 years' experience in business, manufacturing, materials science or related field required. · Associate's degree preferred. · Working knowledge of ISO 9001 requirements desirable. · Advanced Microsoft Office Suite · Detail oriented and organized with strong written and oral communication skills. · Excellent interpersonal skills. · Ability to multi-task. · Strong analytical skills. Physical Demands · Frequently required to walk, sit, stand, type. · Occasional lifting and/or pushing of carts with product to other workstations or shipping. · Frequently required to reach with hands and arms. Culture/Expectations: All employees are expected to understand and maintain the core values of Sytech. The Core Values of Sytech are VITAL to the mission and to the future growth and the quality of the products that we manufacture. All positions vary in assignment based on the current needs of the business. Lots of potential for cross training. All individuals must be willing and able to be moved throughout the shop to contribute to the success of achieving each day's goals. Employees are always expected to act in a safe manner and ensure that those around them do not put themselves or others at risk. Safety is everyone's responsibility. At ALL times working safely is a condition of employment. All employees are expected to interact with other members of the organization in a professional and respectful manner with the goal of producing on-time and quality work being the highest priority. Friendly interpersonal relationships are encouraged, but performance and quality, focus and productivity are required. All employees must maintain a professional attitude and approach to issues within the company, their own department, and other departments with which they interact. This is not meant to be all inclusive of duties. Others can and will be assigned. Annual Salary - Full time on site $70,000 - $84,000 Bi-weekly payroll periods Benefits Medical, Dental and Vision with premium sharing EAP 401-K with up to a 4% Match Life and AD& D Insurance of $50,000 with additional Voluntary benefits available 2 week of PTO after a year Sick leave is based on WA leave policy. 6 paid holidays Requirements Skills/Knowledge/Abilities · 5 years of Customer Service and Project Coordination experience or related experience in manufacturing. · 3 years' experience in business, manufacturing, materials science or related field required. · Associate's degree preferred. · Working knowledge of ISO 9001 requirements desirable. · Advanced Microsoft Office Suite · Detail oriented and organized with strong written and oral communication skills. · Excellent interpersonal skills. · Ability to multi-task with excellent time management skills · Strong analytical skills. Physical Demands · Frequently required to walk, sit, stand, type. · Occasional lifting and/or pushing of carts with product to other workstations or shipping. · Frequently required to reach with hands and arms. Culture/Expectations: All employees are expected to understand and maintain the core values of Sytech. The Core Values of Sytech are VITAL to the mission and to the future growth and the quality of the products that we manufacture. All positions vary in assignment based on the current needs of the business. Lots of potential for cross training. All individuals must be willing and able to be moved throughout the shop to contribute to the success of achieving each day's goals. Employees are always expected to act in a safe manner and ensure that those around them do not put themselves or others at risk. Safety is everyone's responsibility. At ALL times working safely is a condition of employment. All employees are expected to interact with other members of the organization in a professional and respectful manner with the goal of producing on-time and quality work being the highest priority. Friendly interpersonal relationships are encouraged, but performance and quality, focus and productivity are required. All employees must maintain a professional attitude and approach to issues within the company, their own department, and other departments with which they interact. This job description is not meant to be all inclusive of duties. Others can and will be assigned. Salary Description 70,000 to 84,000 exempt

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform. The Manager, Customer Support Tier 2 manages a team of Tier 2 Customer Support Specialists. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy. Ultimately, the Manager, Customer Support Tier 2 is responsible for managing an effective Customer Support team with an emphasis on professional development. Primary Job Responsibilities: Manage and lead a team of Tier 2 Customer Support Specialists to achieve SLA and meet quality standards for all client work Ensure all new team members are successfully onboarded working with the other managers to manage an effective process; facilitate trainings as needed Provide coaching and career development for team members Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development Audit customer chat, email and phone interactions weekly for quality and process adherence Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations Collaborate with the Director, Customer Support Business Operations to develop the overall support strategy within the Customer Support organization Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues Participate in Customer Support promotion and hiring process Leverage a suite of tools including Salesforce and Tableau to monitor workflow, SLA and team performance Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases Continually evaluate the opportunity for process improvements and implement best practices Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills and Qualifications: 3+ years of customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment Demonstrated success with workflow optimization in a real time, fast paced environment Proficient with Salesforce or similar CRM preferred Proficient with Microsoft Excel including pivot tables and advanced formulas Have excellent verbal and written communication skills with a keen eye for detail A client first attitude and love to engage with customers Interested in financial markets or services, particularly private equity and venture capital Ability to operate with a strong sense of urgency and deliver results Have terrific prioritization skills to high call volume in parallel with project work Comfortable to engage with a diverse array of customers Team player with the desire to try new ideas in order to achieve greater levels of success Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily Must be authorized to work in the United States without the need for visa sponsorship now or in the future Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $95,000 Target annual bonus percentage: 12% Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-AD2 #LI-Onsite

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**UW MEDICINE - NORTHWEST SUPPLY CHAIN MANAGEMENT** has an outstanding opportunity for a **HOSPITAL CENTRAL SERVICES SUPERVISOR** **WORK SCHEDULE** Full Time In-Person Day Shift HIGHLIGHTS** - Reports to the Program Operations Manager of Materials & Logistics and leads daily operations at the entity level, including distribution, par management, and point-of-use technology. - Partners with internal stakeholders and peers across UW Medicine to implement and optimize system-wide supply chain strategies and improvement initiatives. - Supervises and develops staff, manages performance reviews, and contributes to budget planning while promoting UW Medicine's Mission and Core Values. **PRIMARY RESPONSIBILITIES:** - Lead and support entity-level Supply Chain operations in alignment with UW Medicine's strategy, including standardized receiving, storage, inventory control, and distribution processes. - Supervise daily operations and staff, including scheduling, performance monitoring, evaluations, and acting on behalf of the Manager when needed. Recruit, hire, train, and mentor staff to support team development and succession planning. - Establishes methods and work performance standards and implements policies and procedures to ensure compliance for audit and review. - Develop and maintain distribution procedures, systems, and training programs. Coordinate orientation and ongoing education for staff, including system-based training and documentation for the Materials Management Information System. - Monitor department KPIs, labor hours, and budget performance. Use analytics and dashboards to optimize inventory management, reduce obsolete stock, and improve replenishment processes. - Ensure compliance with Joint Commission, OSHA, and procurement separation of function practices. Maintain clean and organized supply areas and enforce inventory controls aligned with GAAP and UCC standards. - Serve as a customer service advocate, responding to requests professionally and efficiently. Conduct rounding of customer units to assess inventory needs and employee performance. - Participate in system-wide initiatives, project teams, and professional development activities to enhance supply chain performance and stay current with industry trends. - Recommends changes in budget such as staffing needs and supply requisition for departmental operational supply needs. May perform the duties of a Materials Handler II or III as needed and perform other related duties as required, including receiving, dispatch and supply chain tech workflows **REQUIREMENTS:** Completion of a recognized Central Supply Technician course AND three years of technical experience involving sterilization of surgical trays, medical supplies, equipment and instruments in a hospital or institution central medical supply unit OR High school graduation or equivalent AND four years of experience processing complex trays of surgical instruments and equipment OR Equivalent education/experience **Compensation, Benefits and Position Details** **Pay Range Minimum:** $77,112.00 annual **Pay Range Maximum:** $107,124.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** Not Applicable **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Job Description Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer's satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply now! Pay range starting at $29/hr+ based on experience Job Responsibilities: Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development Ensure workforce is efficiently managed to minimize negative labor variants Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment Fulfill all other duties as assigned by your manager Other duties as assigned Job Requirements: Proven ability to implement process improvements Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude Ability to effectively communicate with the customer and represent the company in a professional manner Minimum of 1-3 years of management or leadership experience Must possess valid driver's license High School Diploma or GED required; Bachelor's Degree preferred Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The Supervisor is responsible for the supervision of Providence Regional Medical Center Everett Rehab, both Outpatient and Acute. The primary role is to develop and lead staff, maximizing the productivity of the department. This position will coordinate and monitor all therapy activities and supplies, supervise staff, lead and participate in therapy programs. Assists in budget and ongoing DOH and Joint Commission surveys. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. _Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row._ Required qualifications: + Bachelor's Degree in Physical Therapy, Occupation Therapy, Speech Language Pathology. + Washington Occupational Therapist License or + Washington Physical Therapist License upon hire or + Washington Recreational Therapist Registration upon hire or Washington Speech Language Pathologist License upon hire. + National Provider BLS - American Heart Association upon hire. + 2 years of Adult rehabilitation in acute and/or outpatient practice setting - combination of clinical and supervisory experience. Preferred qualifications: + Progressive responsibility for and experience with OT, PT and SLP in adult rehabilitation, with supervisory/leadership experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 399405 Company: Providence Jobs Job Category: Rehabilitation Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 3002 ACUTE REHAB WA PRMCE COLBY Address: WA Everett 1321 Colby Ave Work Location: Everett Medical Ctr Colby-Everett Workplace Type: On-site Pay Range: $61.73 - $97.45 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.