Customer service manager jobs in West Bloomfield, MI

Help empower our global customers to connect to culture through their passions. Why you'll love this role The VP, Global Customer Service Operations will be responsible for leading the customer service operational team that serves the North America, EMEA, and APAC markets. This leader will play a strategic and operational leadership role responsible for the people development and delivery of global customer service via multiple channels, and own the strategic development of the day-to-day operational customer service requirements with the goal of delivering key service outcomes for all customer segments. The role will work cross-functionally & collaborate with other company executives from all departments, integrating their different objectives to meet overarching goals for the company. This person will also be a member of the StockX Extended Leadership Team. What you'll do In this position, you will run a world-class customer service team. First and foremost, this is a people leader role which enables local teams to be successful. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a passion for customer service, keen analytical skills, a tech-centric mindset and a willingness to lead by example. The scope includes both in-house teams in locations across the world as well as strategic outsourced partners. Other responsibilities include: Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost. Deliver world-class results across multiple locations from both in-house teams and outsourced partners. Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes; all designed to create a world-class engaged team. Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention. Create, improve and drive a culture and processes which achieve business goals and objectives. Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements. Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies. Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up. A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US. Collaborate with CS support teams and executive leadership in setting and driving organizational vision, operational strategy, and hiring/talent needs in CS operations. Drive sales through service with a focus on increasing conversion and customer retention. Leverage customer insights and root cause analytics to identify needed improvements and gain cross-functional buy-in to deliver results. Be the ‘Voice of the Customer' within CS and across the company, providing regular updates and insights into operational performance to senior leadership. Identify potential operational risks, develop contingency plans, and ensure the company's CS operations are resilient against disruptions as well as ensuring full regulatory compliance and legal requirements. Meet tight budgets through controlling resources and utilizing assets to achieve qualitative and quantitative targets. Take an all-hands-on deck approach during our busy seasons, including back to school (July-Sept) and holiday (Nov - Jan). Continually develop improvements and embed successful change projects. Drive quality and consistency. Coach and lead the team to win. About you 10+ years leading Customer Service operations with preferred e-commerce experience. 5+ years of global leadership experience, focused in North America, EMEA and APAC. Customer and Employee Centric leadership and experience with proven results. Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles. Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets. Proven Management experience at a senior, strategic level role. Established track record of exceeding targets, KPIs, SLAs. Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels. Influential relationship skills at all levels and able to use these relationships to deliver service improvements. Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team. Must be a proactive team player with high energy to adapt and succeed in a fast-paced, changing environment. Creative, analytical, and strategic thinker that leverages data to tell the story and drive actions to improve. Evidence of outstanding leadership skills and portray an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group's actions. Pursuant to the various pay transparency laws/acts, the pay range is $225,000 to $250,000 annually , plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses . Compensation is dependent on geography and may vary. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at *************** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

Now hiring! Customs & Froreign Trade Manager Hybrid Work! On-site 3-days/week BASF's Coatings LLC is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates for a wide range of industries. Located at our Southfield, Michigan corporate office, you'll be responsible for all customs and foreign trade topics for our coatings business, interacting with CBP officials, legal counsel, and federal agencies. The position will manage the product classifications and audit BASF import activity. As a key leader for the EC business in the region, you directly support all US sites and customer locations to ensure ongoing operations and compliance with all customs and legal requirements. What you'll do: * Represent BASF in all customs-related matters before CBP. * Accept personal liability for the accuracy of specific Customs documents and other trade related information * Serve as BASF's primary interface with CBP officials alongside BASF Legal representatives. * Ensure accurate classification of all imported products under the HTSUS. * Assign correct values to imported products for submission to CBP. * Respond promptly and effectively to all CBP inquiries, both verbal and written. * Collaborate with internal and external legal counsel on customs issues. * Interpret and implement both existing and new regulatory requirements from CBP and other federal agencies impacting U.S. imports. * Advise BASF business units on import planning and regulatory compliance matters. * Provide guidance to other BASF functional areas (e.g., Tax, Legal) regarding import planning and regulatory concerns. * Compile and distribute import and export statistics related to BASF activities. * Oversee CBP programs including duty drawback, Free Trade Agreements, Foreign Trade Zones, and related initiatives. * Develop and update internal written policies and procedures (such as Desk Manuals) concerning CBP and other regulatory agency requirements affecting import and export activities. * Conduct regular audits of BASF import operations. * Advise and assist other BASF global entities on U.S. Customs matters. * Maintain comprehensive recordkeeping for all BASF import and export transactions. If you... * Bachelor's degree in Supply Chain, Business, or a related field. * 5+ years' experience in customs or foreign trade (preferably in automotive or chemical industries). * In-depth knowledge of U.S. Customs regulations, import classification (HTSUS), and compliance. * Proven experience managing CBP programs (duty drawback, Free Trade Agreements, Foreign Trade Zones). * Strong recordkeeping, audit, and regulatory reporting skills for import/export transactions. * Ability to advise on import planning, regulatory changes, and compliance for U.S. and global operations. * Proven skill in developing and updating internal policies and procedures in line with regulatory agency requirements * Demonstrated project coordination and time management, multi-tasking, and delivering on commitments. Must be comfortable in a dynamic setting with diverse personalities. Create your own chemistry with you@BASF At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: * Flexible work arrangements whenever possible * Highly competitive retirement savings plan with company match and investment options * Well-being programs that include comprehensive mental health support for you and your household family members * Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) * Back-up child and elder care with discount programs for families of all ages and stages * Mentoring and career development opportunities that allow you to share, learn, and thrive * Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. * Employee crisis support for when the unexpected happens * Access to our BASF wine cellar, employee discounts, and much more! About us As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF Privacy statement BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ************* to report fraud. Equal employment opportunities We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

The Sr. Customer Service Manager is responsible for leading the inside customer experience within the business unit. Service as the subject matter expert in methods and strategies to sell products while providing high level customer service to present and potential customers. This role will help to ensure business targets are met through excellent telephone sales and customer service throughout their team and through development and management of key metrics. This individual will also develop their sales team on initiation of prospective calls and the establishment of an ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position. Responsibilities Set the strategic direction for the BU customer service operations. Develop, improve and implement customer service strategies, policies, procedures and service standards to improve quality of service, productivity and profitability. Develop and track Team and Individual KPIs making necessary improvements. Lead connection with Outside Sales Team on customer RGAs and SIOP Track lost opportunities and develop corrective actions for strategic improvement Analyze and improve collection of various reports and statistical data to measure customer service performance. Train, monitor and partner with factory leaders to ensure they meet and maintain customer commitments Train and empower the customer service team in methods to cross-sell and up-sell. Handle complex and escalated customer service issues. Analyze inbound, unsolicited prospect calls and convert them into sales. Emphasize product/service features & benefits, quote prices, prepare sales order forms and/or reports. Appropriately communicate brand identity and corporate position. Establish and maintain Freight Policies Program alignment with Buying Groups that buy both PV and Industrial parts Serve as Customer Service Point of Contact for Industrial BU. Perform other duties as assigned. Minimum Qualifications Bachelor's degree in business, Logistics, or a related field preferred, or equivalent significant experience. Minimum of 10 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role. Proven experience as a Customer Service Manager in a manufacturing background. Strong expertise in call control, account development, and time management. Strategic thinker with demonstrated leadership capabilities. Excellent knowledge of management methods, techniques, and best practices. Strong understanding of sales principles, methods, and strategies. Advanced problem identification and objection resolution skills. Up-to-date awareness of industry trends and customer service applications. Ability to build and maintain lasting customer relationships. Exceptional verbal communication, presentation, and listening skills. Strong written communication and documentation abilities. Highly self-motivated, energetic, and enthusiastic.

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary. SHIFT: Training: Monday-Friday 2-4 weeks *2-3 weeks onsite training After Training: (5 Day work week) Monday-Saturday Between the 8 hours of operations of 8:00 AM EST-8:00 PM EST Saturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remote We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements *THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI. -1-3+ years of experience in an INBOUND customer service role with recent call center experience - Strong data entry/ typing experience - Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided -Proven record of good attendance -Proven customer service skills in previous experiences

Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact you will make with the role In this new role, you will make a direct impact by ensuring 3M deliveries in response to customer portal and survey requests are timely, accurate, and consistent. Your work will strengthen trust with key customers, enable key account and sales team to stay focused on growth, and position 3M to compete successfully for new business. By developing best practices and streamlining how we manage requests across functions, you will not only create efficiencies for the organization but also shape how 3M engages with customers in the automotive segment. This role offers a unique opportunity to influence both customers' satisfaction and business outcomes while building cross-functional expertise and leadership visibility. As a Customer Operations Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Monitor customer portals daily to identify incoming customer requests Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements Follow up with stakeholders to confirm timely entry of information in portals Act as a collection point for customer survey and other data requests received outside the portals Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency Communicate directly with customers to clarify requests and ensure alignment Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor's degree or higher (completed and verified prior to start) Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment Additional qualifications that could help you succeed even further in this role include: Experience in supply chain management Experience in manufacturing Project management skills Operating with a sense of urgency Strong track record of navigating complex, multi-functional organizations Ability to work in a highly dynamic environment Excellent written and verbal communication skills 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week) Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 10/15/2025 To 11/14/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. About the role: Technology becomes extraordinary when it feels human. The manager/member digital experience leads the credit union's digital branch, our largest and most dynamic branch, where members experience connection, confidence, and care through every click, tap, and interaction. This leader ensures digital channels reflect the same warmth, belonging, and trust found in every branch conversation, creating experiences that meet members where they are and move seamlessly with them when their preferences change. As the steward of our digital branch, this leader is accountable for growth, engagement, and excellence across our digital experiences. They move with urgency and purpose, connecting innovation with impact and ensuring every member touchpoint delivers simplicity, clarity, and joy. By partnering closely with the branch network and care center, the manager, digital member experience helps bridge the digital and human journeys, ensuring every interaction feels whole, intuitive, and unmistakably personal. Guided by curiosity, empathy, and accountability, this leader transforms complex systems into empowering experiences that make members' financial lives easier, stronger, and more inspired. Through collaboration, insight, and creativity, this leader brings our purpose to life, creating joy and igniting Michiganders' impossible dreams. This position has a starting annual rate of $103,100 but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of an Manager/Member Digital Experience can look like: Lead with purpose and clarity. Serve as the primary point of contact for digital banking initiatives, coordinating priorities, projects, and partnerships to deliver seamless, member-centric experiences that reflect the credit union's purpose. Champion the digital branch. Take ownership of the digital member experience, ensuring digital channels deliver the same level of care, connection, and excellence as physical branches. Build and sustain member engagement standards that guide growth across all digital tools, including partnered platforms. Drive measurable growth in adoption, activation, and satisfaction, tracking engagement against organizational goals and holding digital performance to the same standards of excellence as branch operations. Ensure accountability and growth. Use data and performance dashboards to monitor key engagement metrics, identify opportunities for improvement, and ensure the digital branch meets growth, efficiency, and experience goals. Celebrate progress with a Huzzah and address challenges with courage and curiosity. Connect digital and human experiences. Ensure interactions transition seamlessly between in-person, phone, and digital channels, creating experiences that meet members where they are, even when preferences shift mid-interaction. Partner with branch, care center, and experience leaders to design connected journeys that feel whole, intuitive, and human. Bridge innovation and integration. Coordinate the smooth transition of new digital capabilities from innovation to ongoing operations. Lead testing, communication, and readiness efforts to ensure pilots and prototypes are refined, adopted, and integrated seamlessly into the member experience. Turn innovation into sustainable, member-ready solutions that deliver lasting impact and measurable results. Deliver operational excellence. Oversee the day-to-day performance, reliability, and optimization of digital platforms. Partner with internal teams and external vendors to ensure functionality, security, and compliance, minimizing friction in member journeys. Leverage data for insight. Monitor and interpret data across digital channels to inform priorities, track engagement, and identify opportunities to improve ease of use, satisfaction, and member connection. Collaborate across teams. Work closely with branches, the care center, marketing, IT, innovation, and business intelligence to align efforts, share insights, and create a unified member experience across all touchpoints. Guide improvement and adoption. Lead digital enhancements, testing, and implementation of features that simplify the member experience. Ensure members and employees are informed, supported, and confident through every change. Challenge the status quo. Act as a catalyst for progress, encouraging teams to embrace change, iterate quickly, and deliver innovative solutions that strengthen member relationships and impact. Solve with heart. Respond to digital challenges with empathy and urgency. Partner across teams to resolve issues thoughtfully, ensuring members feel heard, supported, and valued through both light and dark moments. Model curiosity and learning. Stay engaged with emerging trends, technologies, and member behaviors. Encourage a culture of continuous improvement, experimentation, and adaptability that keeps the digital branch thriving. What you bring to the table: High school diploma or equivalent. 4-6 years of leadership experience. Minimum 3 years of project management experience. Ability to transition from high-level strategic planning to detailed service delivery issues. Proficiency using Excel, Word, and Outlook. You might also have: Bachelor's degree in business, marketing, or communications. Minimum 3 years of financial industry experience. Experience in online banking or digital channels. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints. Develop a strong relationship with our top customers to create a platform for an open dialog of communication. Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines. Learn the basics and the application of all of our products so support can be provided to direct reports. Process orders and quotes as necessary to assist in timeliness. Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer. Oversee and ensure all invoicing is carried out each month at the branch. Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives. Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date. Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency. Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch. Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations. Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities. Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives. Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Evaluate staff's work performance through semiannual reviews. Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel. Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety. Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products. Other duties and responsibilities that management may deem necessary. Education/Skills/Experience Required: Three to five years previous customer service and engineering management experience Bachelor's degree in related management field or equivalent experience Strong communication skills, written and verbal Strong analytical, numerical and reasoning abilities Experience in customer interactions and relationships Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others Initiative- Engages in proactive behavior and ability to take action with minimum direction Adaptability- Responds effectively to changes Excellent Microsoft Office skills Preferred: Industrial distribution experience Inventory management experience Product knowledge

The Customer Experience Analyst is responsible for managing a specific group of customer accounts to achieve major business objectives. This role provides exposure to various aspects of the business, offering a well-rounded understanding of the order-to-cash process from start to finish. The position includes a combination of remote work with occasional onsite training, development, and collaboration, along with up to 25% travel. Responsibilities Manage orders through the Oracle EBS order entry system, ensuring accuracy of specifications, sizes, pricing, and shipment information against customer purchase orders. Maintain customer forecasts with a focus on accuracy. Communicate regularly with customers, production facilities, technical personnel, and marketing regarding order entry, production, pricing, and related issues. Monitor production of orders to ensure on-time delivery. Release material and arrange delivery based on customer requirements. Manage inventories, including aged inventories, to meet supply needs. Collaborate with Regional Sales Managers to maintain customer relationships and gather market information for forecasting. Conduct root cause analysis for inventory variances and implement corrective actions. Participate in projects focused on efficiency improvements. Deliver outstanding service experiences for customers. Requirements Bachelors degree in business administration, communications, supply chain management, or related field (or equivalent combination of education and experience). Minimum of 2 years of experience in customer experience or a closely related function. Strong communication and interpersonal skills. Excellent planning and organizational skills. Attention to detail in fast-paced environments. Proficiency in Microsoft Office, particularly Excel. Ability to adapt to and master web-based support applications. Demonstrated ability to work collaboratively in a matrix environment. Experience in steel, metals, or related industries preferred. Preferred Skills Strong problem-solving skills to identify and enhance customer value drivers. Effective project management skills with ability to handle multiple tasks. Ability to identify and develop project opportunities across supply chain disciplines. Working Place: Troy, Michigan, United States Company : 2025 OCt 16th Virtual Fair - US Steel

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our online storefront and customer journey. This hybrid role combines digital merchandising, website management, campaign coordination, and hands-on customer support. You'll be responsible for running the day-to-day operations of our e-commerce business - optimizing product listings, launching drops, troubleshooting site performance - while also handling customer inquiries and building relationships with our community. This is a perfect opportunity for someone who is both analytical and empathetic, thrives in a fast-moving sports environment, and is ready to help a bold brand grow. Key Responsibilities E-Commerce Operations (60%) Oversee the Epoch Sports Shopify Plus store, including product uploads, pricing updates, product categorization, collections, and metadata Monitor and improve website performance, UX, and conversion rates Coordinate seasonal product drops, campaign pages, sales promotions, and restocks with marketing and creative teams Ensure on-site branding, product imagery, and copy reflect current marketing strategy and tone Track performance KPIs: conversion rate, bounce rate, AOV, UPT, return rate, and site speed Collaborate with fulfillment and warehouse teams to ensure accurate inventory flow and timely shipping Manage integrations and tools such as Klaviyo, Gorgias, Google Analytics, Meta Ads, and post-purchase flows Customer Experience (40%) Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries Update and maintain FAQ, sizing guides, return policies, and automated responses to improve self-service options Track and escalate recurring feedback to internal teams (product, ops, design) Represent the voice of the customer in strategic meetings to enhance the overall user journey Maintain a helpful, professional, and brand-aligned tone across all customer communication Qualifications 2-4 years of experience in an e-commerce or DTC brand, ideally within sports, athletic wear, or consumer products Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable customer support platform) Strong written communication skills and an instinct for customer tone and messaging Ability to analyze data, identify trends, and implement site optimizations Comfortable working cross-functionally in a fast-paced, startup-like environment Organized, adaptable, and self-motivated with an entrepreneurial mindset Passion for sports, athletics, and performance gear a strong plus Bonus Skills (Not Required but Preferred) Familiarity with paid media platforms (Meta Ads, Google Ads) Experience with Klaviyo or email/SMS campaign coordination Working knowledge of inventory systems and warehouse operations Exposure to visual merchandising or light graphic editing (e.g., Canva, Adobe Express)

Store - DET-TROY, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Why us? Shinola Hotel is seeking a VIP Experience Manager to create timeless memories and quality experiences for guests and associates alike. The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Oversees guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Elevates the guest experience through activations and hotel presence within the Front Office. Oversees the VIP program to provide exceptional and personalized experiences for our most loyal guests. Promotes a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities Orchestrates, welcomes, and coordinates the delivery of VIP amenities. Champions and improves ranking of our TripAdvisor program. Champions our growing Luxury Travel segment by developing relationships with guests. Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending. Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations. Own each VIP guest throughout their stay. Oversees aspects of the VIP program to include, personalizing service during the stay. Contact in-house VIPs and high value guests to gain insight about their stay. Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience. Ensure proper communication to hotel on all hotel activities in a way that ensures that guest needs are being met in a timely fashion. Ensure optimum guest satisfaction. Facilitate creating, printing and distributing Amenity Cards for Repeat Guests, special occasions, etc. Advance all VIP rooms to ensure highest quality level of cleanliness and special preparation. Ensure VIP amenities are personalized and delivered. Maintain a friendly, cheerful and courteous demeanor always. Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction. Courteously answer all guest inquiries and follow through on all requests. Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Daily and administrative tasks for Guest Experience Team. Coach and guide department, keep staff accountable to comply with guests' expectations and Shinola standards. Qualifications Education/Formal Training High School diploma or equivalent Experience Minimum two years previous experience as a front desk manager or minimum of four years front office or guest relations experience in a hotel environment. Knowledge/Skills Must have total understanding of all hotel front office procedures. Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. Requires supervisory/management skills. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. Available to work various shift: AM, PM, Evening, Overnight, Holidays based on VIP arrivals. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read written forms of communication and monochrome computer screen. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required Pushing/pulling small carts Lifting of food and beverages on and off carts, 20 lb. maximum Mobility - must be able to reach all areas of hotel to assist clients. Carrying and lifting of bar equipment, files and office items up to 25 lbs. Environment Work inside 95% shift. Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation. This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned. Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Employee Assistance Program Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: Effectively direct and supervise all functions and activities of the front end department and personnel. Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department. Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times. Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment. Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline. Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances. Ensure all associates adhere to proper procedure and customer service standards. Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance. Maintain good communications in the store and throughout the organization. Address all customer and employee complaints promptly and efficiently. Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances. Motivate associates to achieve company sales and customer service goals. Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides. Ensure favorable department image to customers by maintaining a clean, attractive and friendly department. Approve customer checks and assist customers with courtesy check cashing application forms. Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times. Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. Other duties as assigned. QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends. Must have reliable transportation. High school diploma or GED, required. Demonstrate excellent team building skills. Excellent communication - able to communicate effectively with department employees and customers. Must be able to stand and/or walk for 8 or more hour periods. Must be able to regularly bend, lift and/or move 25 pounds. BENEFITS: Health Dental Vision Short term disability Accident Hospitalization Critical illness Cancer Life insurance Flexible spending Education reimbursement 401K match Employee discount Company paid life insurance policy Company paid LTD policy If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE Compensation: $19.00 - $21.00 per hour Every successful company is built on a core principle. At Nino Salvaggio International Marketplace, it's Family . From the actual Salvaggio family that created our store in 1979, to the family of thousands who staff our four locations in Metro Detroit, to the families we serve as customers every day. So whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you've graduated high school or learned a trade, it doesn't matter. If you want a job, chances are you've got family waiting for you at Nino's. Troy • Clinton Twp. • St. Clair Shores • Bloomfield Twp.

This is for the night shift with typical hours 6pm-12am, but we're flexible! Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight. This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Wellness resources Perigee Manufacturing Company is accepting applications for the following position: *Office Manager / Customer Service Manager / Bookkeeper Requirements and responsibilities: Oversee, facilitate, & manage all administrative duties Exceptional accounting & bookkeeping skills Manage cash flow Strong customer service skills Comprehensive QuickBooks experience Skilled in all A/P & A/R processes, bank reconciliations Support HR department Prepare and file financial documents Manage all tax payments Process payroll (ADP) High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) ERP experience beneficial Strong project management skills Exceptional attention to detail Strong computer skills Excellent e-mail and typing skills Strong written & verbal skills Excellent scheduling ability Good multitasking ability Strong organizational skills Professional & friendly (answering phone calls, good interpersonal communication) General office work (data entry, typing, filing, archiving, scanning, copying, etc) Maintain a clean, organized work environment Office / common housekeeping duties Facilitate other office responsibilities / projects as needed 7 years of accounting experience required 5 years of QuickBooks experience required 5 years of office administration experience required 3 years of customer service experience required Bachelors Degree required

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling. Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures. Projects workflow, prioritizes duties, troubleshoots, and problem solves. Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public. Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable. Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed. Ensures donor related documents are complete and accurate, as applicable. Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable. Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing: * Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director. * Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel. * Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. * Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications, policies, and procedures. * Ensures that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning. * Provides orientation to all collection personnel. * Annually evaluates and documents the performance of all testing personnel. Evaluate new personnel initially and at six months. Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable. Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities. Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable. Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience. Drives Versiti vehicle when needed to complete job-related functions. Complies with and enforces all Versiti safety policies and procedures. Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Incumbent may be exposed to blood or body fluids and may be in areas which contain these items. Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues and employee related issues. Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new methods and equipment. Responsible for meeting departmental productivity and quality standards, identifying problems within the work area as they occur, performing root cause analysis, and offering process improvements Achieves mobile/donor center collection goals by managing to daily goal (which includes day of automation conversions, split rates, equipment run rates, inventory needs). Participates in obtaining organizational goals through replenishment strategies (i.e. re-booking, apheresis education, email information collection). Motivates and mentors staff to achieve, and strive to exceed, the requirements of their position. Acts as a positive role model. Maintains required level of communication, which includes using email, phone, and other modes of communication, as applicable. On call, as required, to address urgent issues affecting drive or donor center operation, including addressing scheduling issues. Performs essential functions which may include working irregular hours that include late nights, early mornings and weekends at various locations. Maintains confidentiality and discretion as required. Performs other duties as required, which relate to Blood Center functions. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or equivalent required Bachelor's Degree preferred Experience Previous experience in customer service required 1-3 years supervisory experience required Valid driver's license required Leadership experience in a customer service environment preferred Previous phlebotomy and / or healthcare experience preferred Knowledge, Skills and Abilities Excellent customer service, interpersonal, oral and written communication skills required Ability to express oneself clearly/effectively in written and oral form Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary Ability to handle sensitive or confidential information discreetly Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements Ability to multi-task while paying close attention to detail Well-groomed, professional appearance Ability to work in a positive manner under pressure in a fast-paced environment Ability to work well with others as a team member required Must be accessible by phone and email Ability to travel to all Versiti sites, including overnight stays, is required. Tools and Technology Personal and Network Computer required MS Office (Word, Excel, Outlook, PowerPoint) required Hemasphere required Title 21 required Multiple phone lines, printer, fax, and copy machines required Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required #LI-Hybrid #LI-AB1 Not ready to apply? Connect with us for general consideration.

Job DescriptionOur client is looking for a Mail & Print Services Supervisor in Auburn Hills, MI!This contract opportunity (possible extension or direct hire for the right candidate) offers a starting pay rate of $37.88/hour (benefits are available).The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services, ensuring efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, overseeing timekeeping and attendance, and coordinating with internal departments and external vendors to support facility-wide communication and documentation needs.Key Responsibilities: Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries. Support daily and weekly mail deliveries to (16) local locations including mail pick-up from (4) local post offices. Monitor USPS postage accounts for recall mail and postage, including PO Box payments. Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom. Ensure compliance with postal regulations and internal policies. Manage mailroom equipment, supplies, and vendor relationships. Support bulk mailings and special delivery requests. Print Services: Supervise print production including copying, scanning, and finishing services for headquarters and local plants Oversee departmental print requests to ensure timely, high-quality output. Responsible for leased equipment contract and maintenance on the related equipment. Coordinate with external vendors for large-scale or specialty print jobs. Monitor and update the online print shop order page to keep competitive services and pricing. Supervisory & Administrative Duties: Supervise union employees, ensuring adherence to work rules, schedules, and performance standards. Manage timekeeping, attendance tracking, and payroll inputs for assigned staff. Conduct regular team meetings, training, and performance evaluations. Address employee concerns and escalate issues as needed in accordance with labor agreements. Requirements: Bachelor's degree required (business, etc) 3-5 years of experience in mailroom, print services, or related operations. Prior experience supervising union-represented employees strongly preferred. Strong organizational, leadership, and communication skills. Proficiency with office equipment and basic computer applications. Preferred Requirements: Graphic design experience with digital print production knowledge. Familiarity with timekeeping systems. Ability to manage multiple priorities in a fast-paced environment. Knowledge of sustainability practices in print and mail operations. Apply Today! #IND1#zr

Job Description San Marino Club in Troy, MI is looking for one service supervisor to join our 52 person strong team. We are located on 1685 East Big Beaver Road. Our ideal candidate is attentive, punctual, and engaged. Responsibilities Engage regularly with customers ensuring a positive experience Ensure team provides fast, friendly, and accurate service Contribute to team effort by accomplishing related results as needed Respond to all complaints in a friendly and professional manner Qualifications Experience in customer service or supervisor roles Outgoing and engaging personality Proven ability to maintain scheduling commitments Ability to problem solve quickly and act accordingly This is a mostly part time hospitality position for a large banquet facility. Busy seasons will have more full time hours. There will be some closing shifts as they are rotated between managers. Looking for a candidate that has a positive attitude, good ideas on improving service, and works well with service staff. We are looking forward to reading your application.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

$5000 SIGNING BONUS Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic clinical team. We value our staff and think they deserve the best! Medical, vision and dental benefits available upon hire at no premium for our staff and their dependents. We also provide an annually loaded HSA of up to $2,300, a 5% match towards your retirement, generous paid time off (40 hours upon hire; 19 ½ days per year) AND 13 paid holidays. Minimum Requirements: Educational Requirements License Requirements Year(s) of Experience Master's in Social Work Michigan Master's Level Social Worker (LMSW) credential, Clinical Three (3) years of clinical experience in the treatment of adults and children with mental illness, developmental disabilities, substance abuse, and/or co-occurring disorders. Willing and able to provide supervision of LLMSWs and LLBSWs. Master's in Counseling or related field such as Psychology or Social Work. Michigan Licensed Professional Counselor (LPC) credential Three (3) years of clinical experience in the treatment of adults and children with mental illness, developmental disabilities, substance abuse, and/or co-occurring disorders. Must meet one (1) of the following requirements: LPC started acting as a counseling supervisor for the first time on or before January 1, 2013, has completed training the function of counseling supervision, and acquired not less than 3 years of post-master's practice in counseling. LPC started acting as a counseling supervisor for the first time after January 1, 2013, and before May 5, 2022, has completed training in the function of counseling supervision that satisfies the requirements of R 338.178 (2) of the Counseling Administrative Rules, and acquired not less than 3 years of post-master's practice in counseling. LPC started acting as a counseling supervisor for the first time on or after May 5, 2022, completed training in the function of counseling supervision that satisfies the requirements of R338.178 (2) of the Counseling Administrative Rules, and acquired not less than 5 years post-master's practice in counseling. LPC currently holds the Approved clinical Supervisor (ACS) credential from the CCE. Additional Requirements: Knowledge of a variety of evidenced based practices; Michigan Certification Board for Addiction Professionals (MCBAP) credential of Certified Clinical Supervisor (CCS) or Certified Advanced Alcohol and Drug Counselor (CAADC) OR obtain a development plan within 3 months of hire. Must be willing to work flexible hours including evenings, weekends, and holidays. As THIRD PARTY insurance may be billed by this position in accordance with professional scope of practice, employee must meet and retain 3rd party payer requirements. Must obtain/ retain MDHHS qualifications as a Child Mental Health Professional. Must have a valid Michigan driver's license, current automobile insurance and own transportation or the use of a vehicle during working hours. Must have the ability to physically perform the tasks. Essential Physical Demands: Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations. Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations. Lifting, Standing, and Walking With or Without Reasonable Accommodations: Position requires the ability to lift up to 35lbs on an occasional basis Position requires the ability to regularly stand for extended periods of time Position requires the ability to walk at a minimum of 35% up to a maximum of 65% Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation. Preferences: Training and/or certification in evidence-based practices. Minimum of 1 year previous supervisory experience. MCBAP Certified Clinical Supervisor Credential or registered CCS Development Plan.