Customer service manager jobs in West Virginia

The opportunity Delaware North Gaming is hiring full-time Player Services Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Services Supervisor, you will be responsible for overseeing operations and ensuring that guests' needs are being met in a positive manner. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $14.50 - $14.50 / hour Information on our comprehensive benefits package can be found at . What we offer We care about our team member s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. What will you do? Adhere to marketing plans and implement promotions and giveaways as directed Develop logs and maintain an efficient stock of materials necessary Investigate and resolve guest complaints and issues in a timely manner Maintain strict confidential guidelines concerning all guest interactions and records Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner More about you Minimum of 2 years of supervisory experience in the guest service field required Experience in casino marketing systems preferred Must be able to obtain a state gaming license Working knowledge of Microsoft Office Suite Physical requirements Ability to lift up to 30 pounds occasionally Able to stand for up to 8 hours a day Weekends, holidays, and swing shifts may be required Shift details Evenings Overnight Holidays M-F Weekends Who we are Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $14.50 - $14.50 / hour

Job Description We are looking for a Customer Success - Digital Transformation Leader. The Customer Success Role is critical for the growth of our Customer Success (CS) Service Line in various accounts expansion with CS propositions and driving the CS opportunity pursuits. The CSDT candidates should have experience in driving CS solutions with various industry clients. In addition, the CSDT will need to establish themselves as a Customer Success services trusted advisor with our clients and also with our internal client partners/account managers. The key to this role is to have a deep understanding and ability to shape successful deals spanning across CS: Strategy, Experience Design, Digital Channels (Web, Mobility, Portals, Collaboration), Integration & Process Automation (Integration, APIs, Modernization, BPM, Automation), Marketing & Commerce (Digital Marketing, Commerce, Marketplace), Emerging Digital Technologies (Immersive Services, Cognitive Contact Centre) Responsibilities Partner teams to grow accounts and position Customer Success services to clients Partner with the Customer Success/ CoE teams in conceptualizing the based solutions & estimates Help develop and execute the Customer Success strategy and plan to grow the Customer Success footprint for various Industries. Manage a book of business by tracking progress on account revenue growth, margin and CSDT scores. Drive Customer Success strategy for various Industry group. Support and Lead Customer Success pursuits and shape deals to improve the winnability Manage customer relationships with key accounts Internal evangelization of Customer Success Services across Mindtree service lines and Industry teams External evangelization at Industry events and conferences Requirements 8-10 years within business and technology consulting services with majority of experience and focus across Customer Success advisory and technology services. Experience of Customer Success spanning across: Strategy, Experience Design, Digital Channels (Web, Mobility, Portals, Collaboration), Integration & Process Automation (Integration, APIs, Modernization, BPM, Automation), Marketing & Commerce (Digital Marketing, Commerce, Marketplace), Emerging Digital Technologies (Immersive Services, Cognitive Contact Center) Good understanding of the BFSI/CMT industry Enterprise Knowledge and experience with technology platforms: Sharepoint, Liferay, Backbase, Mulesoft, Tipco, Pega, Contentful, Sitecore, Adobe, Acquia, SAP hybris, BigCommerce, Microsoft Dynamics CRM, Magento, Marketo, IBM, etc Prior experience of Customer Success: Estimation and Solutioning Have personally owned order booking / revenue targets with an excellent track record Must have worked with consultancy firms and would consider Digital born organizations as Mindtree · Should be serving in a similar role now and MUST have spent the majority of career in a services organization Consulting Customer Success approach to opportunities · Customer Success strategy & execution for CS services organization Strong Customer Success experience built on solid technical and Customer Success background Strong relationship building experience with senior level executives (CDOs, CMOs, Business, CIOs) spanning across business, marketing & technology Understand the challenges and opportunities within the industry. Experience addressing these issues with Customer Success solutions and industry trends Strong exposure to the business and technology concepts of the Customer Success ecosystem

Job Description Customer Success & Technical Training Manager - HSIO CN Summary of Business: Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. ROLE SUMMARY AND PURPOSE TheCustomer Success & Technical Training Manager is responsible for ensuring HSIO CN customers achieve maximum value from our products and services through a seamless customer journey and robust technical enablement. This role combinesstrategic leadership of customer success initiativeswithtechnical training and knowledge transfer, ensuring customers are informed, confident, and equipped to leverage our high-speed interconnect solutions. The Manager will work closely with Sales, Engineering, NPI, Operations, and Quality teamsto deliver customer-focused solutions, improve adoption, and translate complex technical concepts into actionable guidance for customers. ATTRIBUTES Customer Centricity: Always advocates for the customer, ensuring solutions and training deliver real value. Quality Mindset: Proactively identifies potential fail points in products, processes, and support; drives continuous improvement. Problem-Solving Orientation: Analyzes complex issues and implements practical, sustainable solutions. Analytical Thinking: Uses data and metrics to guide decisions and measure impact. Collaboration & Influence: Builds trust and works effectively across functions and global teams. Adaptability & Agility: Navigates a fast-paced, matrixed organization and adapts to evolving customer and business needs. Leadership & Coaching: Inspires, mentors, and develops team members for high performance and growth. Curious - Possesses an inquisitive mind. Seeks new information and experiences and explores novel possibilities. KEY RESPONSIBILITIES The Customer Success and Technical Training Manager's key responsibilities include, but are not limited to: ACTIVITY DESCRIPTION CUSTOMER SUCCESS LEADERSHIP Define and implement a customer success strategy aligned with HSIO CN business goals. Drive initiatives to improve customer satisfaction, retention, and long-term partnerships. Serve as the voice of the customer, ensuring feedback drives product and process improvements. Establish KPIs to measure customer success performance (NPS, CSAT, adoption rates, support response times). TECHNICAL TRAINING & ENABLEMENT Lead the development and delivery of technical training programs for customers, including workshops, webinars, and product documentation. Ensure customers fully understand product specifications, installation, operation, and troubleshooting. Collaborate with Engineering and NPI teams to translate technical product knowledge into accessible training materials. Build scalable onboarding programs to support multiple global customers. CROSS-FUNCTIONAL COLLABORATION Partner with Sales, Product Marketing, Operations, and Quality teams to align customer experience initiatives with business objectives. Work with NPI teams to ensure smooth product adoption and knowledge transfer during new product launches. Identify gaps in internal and customer knowledge and implement solutions to address them. TEAM MANAGEMENT & DEVELOPMENT Recruit, mentor, and develop a high-performing team of Customer Success Managers and Technical Trainers. Establish clear objectives, success metrics, and professional development plans for the team. Promote a culture of continuous learning and customer-first thinking across the organization. PROCESS & TECHNOLOGY OPTIMIZATION Implement and optimize customer success and training processes, leveraging CRM, MES, ERP, and BI tools. Develop digital resources, e-learning modules, and knowledge management systems for scalable training. Monitor metrics and continuously improve workflows to enhance efficiency and customer satisfaction. KEY COMPETENCIES Strategic thinking and customer-centric mindset Technical acumen with the ability to simplify complex concepts Leadership and team-building capabilities Operational and project management expertise Analytical skills to measure and improve customer outcomes QUALIFICATIONS & EXPERIENCE Bachelor's degree in Engineering, Business, or related field; MBA or Master's preferred. 10+ years of experience in customer success, technical training, or customer-facing roles in electronics, connectors, or high-tech manufacturing. Proven experience in managing cross-functional teams and global customer programs. Strong understanding of product lifecycle, NPI, and manufacturing operations. Experience with CRM, MES, ERP, and BI tools; comfortable leveraging technology to drive customer engagement. Exceptional communication, coaching, and stakeholder management skills. Must be able to travel internationally up to 50%

Job DescriptionThe ideal candidate brings a strong interest in both business and technology and thrives in a customer-facing role. In this position, you will serve as the primary point of contact for all things Cloudinary, effectively communicating product capabilities and representing the customer's voice within the organization.Success in this role will be measured by your ability to retain customers and drive both revenue growth and product adoption.Responsibilities: Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies About you: 3+ years of experience as an Enterprise Customer Success Manager in a SaaS company Proven track record of retaining and growing multiple customer relationships Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies is a strong plus Excellent communication skills with the ability to engage effectively with enterprise customers Highly organized, self-motivated, and results-driven individual contributor Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies Minimal travel required (up to 10%, as needed) You have a strong track record of working toward revenue-linked (NDR/NRR/GRR) KPIs Your background includes driving product adoption across your customer base You have managed a portfolio of 15+ major enterprise accounts, including big corporates (Fortune500), with a total book of business exceeding $4M We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career. Job Description We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in Morgantown servicing union and veteran, and small business markets in the area. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training! Reasons to apply:

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **Position Overview** The Vice President, Customer Financial Services & Financial Intelligence (CFS/FI) is a senior finance executive responsible for leading largescale, end to end customer finance operations and associated transformation initiatives across Lumen. The role provides strategic and operational leadership for Quote to Cash and Record to Report, including billing, collections, credit, dispute management, customer facing financial operations, and enterprise financial intelligence, reporting, and analytics. This executive role is designed for a leader who can operate at scale-setting vision, aligning cross functional stakeholders, and sponsoring complex, multi-year programs that improve accuracy, efficiency, transparency, and customer experience. The VP partners closely with the Controller, CFO organization, Sales, Operations, IT, and external vendors, and regularly interfaces with senior executives to ensure alignment with enterprise priorities. **Key Accountabilities** + Establish and communicate the long term vision and strategic roadmap for Customer Financial Services and Financial Intelligence, aligned to enterprise financial, operational, and customer objectives. + Serve as a trusted advisor to the Chief Accounting Officer & Controller and broader executive leadership on customer finance operations, performance trends, risks, and transformation opportunities. + Lead through influence across highly matrixed organizations, ensuring strong alignment between Finance, Sales, Operations, Technology, and shared services partners. + Sponsor and govern largescale, cross-functional transformation programs spanning billing, accounts receivable, dispute resolution, revenue assurance, reporting, and analytics. + Drive modernization of processes, systems, and data capabilities to improve invoice accuracy, reduce cycle times, strengthen controls, and enable data driven decision making. + Champion automation, advanced analytics, and emerging technologies to sustainably reduce manual effort, improve throughput, and increase operational resilience. + Lead financial intelligence and reporting capabilities that support the Controller organization, Sales leadership, and executive management with timely, accurate, and actionable insights. + Oversee the evolution of reporting hierarchies, segmentation, metrics, and management scorecards to support planning, forecasting, and executive decision making. + Ensure reporting processes and outputs are scalable, well controlled, and aligned with enterprise financial standards. + Proactively identify and mitigate operational, financial, and compliance risks associated with large scale customer transactions and data flows. + Lead and develop senior leaders across multiple customer finance and financial intelligence functions, fostering a culture of accountability, collaboration, and continuous improvement. + Set clear expectations, objectives, and performance standards for leaders and teams operating in a global, multi-location environment. **Success Measures** + Sustained improvements in invoice accuracy, timeliness, and customer experience. + Improved accounts receivable performance and dispute resolution effectiveness. + Delivery of major transformation initiatives on time and aligned to business outcomes. + Strong governance, control environment, and audit outcomes. + High engagement, capability, and performance of leadership teams. **Qualifications and Experience** + Extensive senior level experience in finance operations, controllership, or enterprise transformation within a large, complex organization. + Demonstrated success leading large scale, cross-functional programs that drive measurable operational and financial outcomes. + Deep understanding of customer finance domains such as billing, accounts receivable, dispute management, revenue assurance, and financial reporting. + Proven ability to lead through influence in matrixed environments and partner effectively with senior executives. + Strong executive communication skills, with the ability to translate complex operational and financial topics into clear, actionable insights. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $238,076 - $317,434 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-REMOTE \#LI-SB1 Requisition #: 341018 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Store - N. HUNTINGTONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.25 - $23.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

CUSTOMER SERVICE TEAM MEMBER - Highlands Sports Complex Sports Facilities Management, LLC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: PART-TIME ABOUT THE COMPANY: Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Interacting and assisting guests as needed Assist with events from set up to take down Perform various tasks related to scheduled work area Operate and balance a cash drawer Resolve all guest concerns and complaints and/or direct to appropriate Manager Complete special projects, daily assignments and other duties as directed by management MINIMUM QUALIFICATIONS: Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours) and regular attendance necessary Must have reliable transportation Excellent communication skills, both verbal and written Ability to maintain focus in a high-volume, fast-paced environment Must have excellent computer skills and able to learn facility software Must have excellent guest service skills Must be detail-oriented and have outstanding organizational skills Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members Must work well with others Must take personal initiative for the betterment of the team and venue Commitment to the safety and well-being of others WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 30 pounds waist high May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend Will be required to operate a computer and register Facility has intermittent noise PREFERRED: Have a basic understanding of sports Have a basic understanding of working with large amounts of money and being able to balance the register after each shift Age 18 or older

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.

We Staff Better is urgently looking for a Warehouse Manager and Customer Service Representative to add to our winning team! Customer Service Representative Strong customer service skills Ability to operate phone systems and accurately record client orders Must be able to lift up to 50 pounds independently $17 / hour Production experience is a plus! Warehouse Manager Pay: $67-$77 per year Requirements: 2+ years of experience ina production/manufacturing environment with at least 1 year of verified Supervisor experience Experience with or Knowledge of lSO 9001 Direct and manage warehouse staff while managing inventory and completing regular cycle counts Experience is required for all positions. Benefits start day 1! Get Paid every Friday! Submit your information today - positions need filled ASAP .

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job purpose Assist the Customer Service Manager with the day-to-day management of the Inside Sales team and provide leadership for the department on days when the Customer Service Manager is traveling or otherwise not in the office. Continue to serve as an Customer Service Rep in terms of order entry and customer call responsibilities. Duties and responsibilities Supervise day to day operations of the Inside Sales Department. Serve and function as the department lead in the absence of the department manager. Monitor cutoff daily and notify the appropriate departments when finished. Monitor and adjust daily workflow to allow manageable work hours for the department. Direct point of contact for all manufacturing facilities concerning Inside Sales related issues. Compile and distribute Daily/Weekly Reports. Assist in approving/denying time off requests to ensure proper coverage in the department. Take phone calls and emails on escalated issues from customer, homeowners, sales and internal customers. Work to resolve them in a manner that is beneficial for both the company and the customer. Mentor and provide guidance to new and existing account reps as needed. Help them gain the knowledge and confidence to handle situations independently Assist in implementing new department procedures. Perform Inside Sales Representative duties daily. Train new employees on job duties and expectations. Promote positive change Other duties as assigned Qualifications A minimum of 3 years in customer service positions with increasing responsibilities. A minimum of 3 years of supervisory experience. Strong verbal and written communication skills Strong problem-solving skills Proficiency with FeneVision, Gmail, Word and Excel Integrity and Trust - guard sensitive and confidential data Ability to communicate positively Window and Door industry product knowledge Working conditions Work in a no-walls team environment. Wear Personal Protective Equipment (PPE) such as hearing protection, safety glasses/side shields, gloves, safety shoes when performing tasks on the production floor. Travel as required Physical requirements Long periods of sitting in one spot Lift 35 lbs Mental fortitude

Job Title: Service Manager Job Type: Full Time/ Non-Exempt What You'll Do as a Personal Lines Service Manager As the Personal Lines Service Manager, you'll be the go-to person for a set group of clients, making sure they get top-notch service every time. You'll handle everything from policy updates and billing questions to cancellations and coverage changes, always with a helpful attitude and a focus on keeping things simple and stress-free. You'll work closely with our Client Advocates and Account Associates to make sure every client feels supported and informed. If you've got a couple of years of insurance experience and a Property & Casualty License, we'd love to hear from you! What You'll Bring to the Team: A valid Property & Casualty Insurance License 2+ years of experience in personal insurance Solid understanding of insurance policies, coverage options, and how underwriting works Comfortability with Microsoft Office and other insurance software Great communication skills and a passion for helping people Strong problem-solving skills and attention to detail Ability to juggle multiple client requests with ease Requirements What You'll Be Doing: Deliver amazing service- answering questions, solving problems, and making clients feel valued Manage policies- handle changes, cancellation, and updates for your assigned clients Support billing and payments- help clients understand their bills and resolve any issues Talk coverage- discuss options and help clients find the best fit for their needs Keep records straight- log all interactions and updates accurately Work as a team- collaborate with coworkers and underwriters to get things done Stay compliant- follow industry rules and company policies through all interactions Boost retention- keep clients coming back with excellent service and minimal cancellations Other duties as assigned Employee Benefits: Health Insurance Dental Insurance Vision Insurance 401(k) with matching Paid Time Off Life & Disability Insurance Family Oriented and Empowering Culture Great Work/Life Balance The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics. Salary Description $40,000 - $50,000

Job Code **4764** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4764) **Eagle Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement. + Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy. + Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of calls are answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report. + Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to Mission Management System (MMS) guidelines, HIPAA compliance for medical queries, and Section 508 accessibility standards, identifying areas for improvement and implementing corrective actions to address deficiencies, such as retraining staff on proper escalation procedures for complex inquiries. + Recommend process improvements based on call trends, customer feedback, and quality inspection outcomes, proposing updates to MMS documents to enhance accuracy and reduce processing times, and presenting these recommendations in monthly progress reports. + Ensure all personnel maintain required training levels (e.g., one hour per week), coordinating with the On-Site Supervisor to schedule government-provided training sessions, particularly for Level 3 personnel handling escalated contacts and quality control tasks, ensuring proficiency in handling medical-related queries and Spanish interpretation services. + Maintain a file of all quality control inspections, corrective actions, and training records, making them available for government audits as part of the Quality Assurance Surveillance Plan (QASP), and collaborate with the COR during monthly status meetings to discuss quality performance, resolve issues, and align with USCG objectives. + Ensure compliance with security protocols, safeguarding sensitive information under the Privacy Act and DHS MD 11042.1, and verify that all staff adhere to professional conduct standards, reporting any misconduct to the On Site Supervisor for immediate action. **POSITION REQUIREMENTS:** + 2 years of quality control experience working with ISO 9001:2000 quality standards systems (QSS) + 2 years of contact center management experience; or 5 years of experience working within a contact center environment. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (must have or be able to obtain) Life and Health license (must have or be able to obtain) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

FT Assistant Manager Customer Service FT Assistant Manager Customer Service

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Summary/Objective The Residential Mortgage & Consumer Loan Servicing Manager is responsible for leading the development, execution, and maintenance of the organization's Loan Servicing functions for consumer and residential mortgage loan portfolios. The role ensures compliance with federal and state laws, agency/GSE requirements, investor guidelines, client requirements, and internal credit policies and guidelines. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee loan servicing activities for consumer and mortgage portfolios, including document tracking, investor reporting, loan balancing, payoff processing, escrow administration, and record retention. Recruit, train, coach, and motivate a high‑performing servicing team. Conduct performance appraisals, career development planning, and succession readiness. Design and implement strategies to embed a customer-first mindset across the servicing team-promoting empathy, responsiveness, and transparency in all borrower interactions. Partner with internal stakeholders (Sales, Collections, Compliance, Technology) to streamline hand-offs, feedback loops, and service standards that exceed customer expectations. Anticipate volume growth from new delivery channels and product launches; lead system implementations and enhancements. Maintain awareness of industry trends, emerging technologies, and competitor offerings to recommend service enhancements. Develop and update servicing procedure manuals covering Fannie Mae, Freddie Mac, FHA, VA, RD, and other investor requirements. Collaborate with the Corporate Compliance Office to draft notices, disclosures, training modules, and monitoring tools; ensure adherence to regulatory and audit standards. Serve as department liaison on bank committees, regulatory exams, and internal audits. Chair or participate in cross‑functional project teams for system conversions, new application roll‑outs, and operational initiatives. Manage external vendor relationships-evaluate performance, coordinate alternatives analysis, and oversee contractual/service‑level reporting. Other Duties Attend relevant conferences, seminars, and workshops. Perform additional tasks as assigned. Skills/Abilities High degree of professional ethics and integrity Proven management experience to effectively lead staff Strong organizational and detail-oriented abilities Excellent verbal and written communication skills Ability to multi-task, prioritize, and work independently Proficient in learning and applying audit and other systems quickly Teamwork-oriented with excellent problem-solving skills Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Travel is required for this position. Education and Experience Bachelor's Degree and/or equivalent experience. RCMS certification preferred. Must have five to seven years managing loan servicing functions with strong knowledge of mortgage originations, Fannie Mae, Freddie Mac, FHA, VA, and RD requirements. Five to seven years of management/supervisory experience required. Strong interpersonal and organizational skills. Demonstrated ability to solve complex problems. Strong knowledge of banking systems/deposit operations and balancing procedures. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.