Customer service manager jobs in West Whittier-Los Nietos, CA - 3,580 jobs

Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency. We empower capital markets, investment sales, lenders, and investors with the data and technology needed to fuel revenue growth and enable smarter decision-making. Join us in reshaping the future of CRE finance through AI and innovation. Summary Comp: $90K-$120K base + 20-30% bonus Location: Preferred in Newport Beach, CA (open to hybrid across LA / OC / San Diego) Capitalize.io is one of the fastest-growing AI/proptech companies in commercial real estate. We help commercial mortgage brokers, lenders, investment-sales brokers, and CRE investors source new deals using real-time liens, maturities, SREO portfolios, borrower contact data, distress signals, and AI-driven matching. 300+ companies rely on Capitalize today - and we're scaling fast. We're hiring a high-performing, analytical, PLG-native Head of Customer Success to take full ownership of the customer lifecycle. This person will drive activation, adoption, retention, and expansion across a high-velocity book of SMB and mid-market accounts. Core Responsibilities Reduce churn by building proactive engagement, renewal, and risk-mitigation processes Increase adoption via hands-on onboarding, scalable training, and customer education Drive seat expansion & PQLs by identifying usage gaps and spotting product-qualified signals Build repeatable playbooks for onboarding, lifecycle management, health scoring, renewals, and QBRs Work cross-functionally with Product to relay customer feedback and influence roadmap Partner with Sales to optimize handoffs, expansion workflows, and commercial strategy Implement systems, dashboards, and analytics to track health, activation, NRR, and usage Own renewals, churn metrics, customer satisfaction, and lifecycle KPIs Build and manage onboarding sequences, lifecycle nudges, and automated touchpoints Improve help center content, documentation, and customer training materials Handle customer escalations with urgency and professionalism What We're Looking For 3-6 years in SaaS Customer Success or Account Management Experience in product-led or hybrid PLG SaaS environments HubSpot power user (workflows, filters, lifecycle automations, sequences; certified is a plus) Highly analytical - comfortable using dashboards to identify risk, guide strategy, and optimize retention Strong process-builder: can create scalable onboarding, lifecycle, and expansion frameworks Proven examples of improving activation, retention, or expansion Player-coach mentality - willing to execute while building the long-term CS function Excellent communication skills; collaborative with Sales, Product, and founders Industry fit preferred: CRE data, proptech, financial data platforms, or data-heavy SaaS Preferably located near Newport Beach HQ (hybrid options available across LA/OC/SD) Competitive Compensation : Base salary with lucrative commission structure. Professional Development : Opportunities for career growth and advancement. Work Environment : Collaborative and innovative company culture with a focus on employee well-being and work-life balance. Capitalize provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in the West (CA/OR/WA/AK/HI) to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape. As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market. Key Responsibilities Account Development and Management Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives Sales Strategy and Execution Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required Meet or exceed sales targets and performance metrics Market Expertise and Insights Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments Leverage market insights to identify opportunities for innovation and competitive differentiation Collaboration and Teamwork Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations Provide feedback to internal teams to refine offerings and address market needs effectively Account Planning and Reporting Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies Provide regular updates to leadership on account performance, pipeline status and market trends Qualifications Bachelor's degree in business, healthcare administration, or a related field preferred. Experience 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations Proven track record of managing high-value accounts and achieving revenue growth targets Skills In-depth knowledge of MSO operations, challenges, and market dynamics Strong negotiation, presentation, and communication skills Ability to manage complex sales cycles involving multiple stakeholders Proficiency in CRM tools and Microsoft Office Suite Personal Attributes Self-starter with a strategic mindset and a focus on results Strong analytical and problem-solving skills Comfortable working in a fast-paced, dynamic environment with competing priorities

Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Education Requirement: A. High School Diploma or Equivalent Day-to-Day Responsibilities/Workload: Position Summary: We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period. Key Responsibilities: • Supervise daily operations of in-person claims advisor teams at the designated support center. • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers. • Monitor team performance, customer interactions, and adherence to claims intake protocols. • Provide coaching, real-time support, and conflict resolution for front-line staff. • Escalate complex or sensitive customer issues to appropriate internal teams. • Collaborate with program leadership to ensure service levels meet KPIs. • Maintain accurate documentation of team activities, customer feedback, and operational metrics. • Ensure compliance with safety, privacy, and utility-specific policies. Required Skills/Attributes: Required Qualifications: • High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based. • Strong leadership and coaching skills, especially in high-stress or crisis environments. • Excellent interpersonal and communication skills. • Experience working with vulnerable populations or in emergency response settings. • Proficiency in basic digital tools (e.g., CRM systems, document handling platforms). • Experience in utility services, insurance claims, or healthcare. Desired Skills/Attributes: • Bilingual (Spanish or other languages) a plus. • Familiarity with trauma-informed customer service practices.

Establishes and provides leadership and direction for critical multi-dimensional member facing department within Customer Experience Operations. Has direct responsibility for all personnel, productivity, technology and quality, to include development of internal policies and procedures. Provide ongoing guidance on understanding customer needs and resolving member issues at a regional level. Develop and monitor analytic tool sets and metrics, conducts root cause analysis and advocates, defines and leads operational improvement projects and initiatives that elevate the level of service provided to members. Accountable for creating a culture of compliance, ethics and integrity. Essential Responsibilities: * Create and sustain strong relationships with stakeholder departments. * Establishes and assures adherence to schedules and work plans. * Actively promotes the vision and values of CE department particularly in the areas of new members, customer service, change management, leadership, performance levels, and results orientation. * Responsible for the vision and the culture of the contact center, and the support and implementation of Labor Management partnership initiatives. * Ensures efficiency of processes and successful implementation of operational strategies. * Develops and implement process improvement. * Achieve the highest level of practices while improving policies and procedures to provide excellent customer service to regional membership and clients. * Develop, design and analyze data to create staffing models and forecast needs for CE operation as well to interdependent department and stakeholders within KPCO. * Report data on a regular basis to then implement solutions to forecast in a high-volume environment. * Implements staffing model to achieve service goals and objectives utilizing real-time control and systems to reassign phone queue assignments, extending/shortening Customer Care Representative (CCR) schedules as necessary, calling in *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Los Angeles, CA. *Pay and Benefits*The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Los Angeles,CA. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services. Essential Functions Participate in relationship management with prospective students and their families, alumni, and active students. Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them. Ensure all students complete Smart Measure and meet with students to discuss results. Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails). Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations. Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan. Develop / support retention strategies effective in both active and inactive students. Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach. Manage Student Event calendar; Update posted schedules, calendars, and monitors each term. Coordinate bi-annual student focus groups and encourage student participation. Prepare and present material at internal workshops; both in person and virtually. Identify opportunities for student life activities to increase student involvement. Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements. Connect students with Instructors/ Program Chair to get additional tutoring when needed. Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed. Active participation in Student Council / Student Groups. Work closely with pending graduates to ensure the completion of exit requirements are met. Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums. Support Career Services in new student job placement initiatives to ensure current students can find work while attending school. Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established. Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees. Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting. Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager. Knowledge, Skills and Ability Required Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations. Knowledge of student advising theory and best practices; ability to implement these practices effectively. Knowledge of obstacles facing non-traditional students and strategies for overcoming them. Thrive in a fast-paced environment and demonstrate a passion for higher education. Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize. Excellent problem-solving skills, leadership, and time management skills are necessary. Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds. Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor. Must remain flexible regarding external factors that may affect the work schedule. Qualifications Education and Work Experience High School diploma or GED required. Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required. Master's degree preferred. Experience in an educational setting supporting students' progress toward their educational goals. Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals. Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook Experience with Anthology software preferred . Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook Strong written and verbal communication skills

About the Role We are seeking a results-driven General Manager (GM) of Plumbing Services to lead frontline service operations across our Orange County and Los Angeles territories. This role has full ownership of technician performance, field sales execution, shop operations, and dispatch coordination. This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service. What You'll Do Lead Technician Performance & Development Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.) Own onboarding and 30-day ramp plans for new technicians Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness Drive Field Sales Execution Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates Coach teams on upsells, drain-to-lining conversions, and membership sales Leverage tools such as SalesPro AI and performance dashboards to drive results Provide clear feedback, accountability, and performance management for FSMs Oversee Shop & Inventory Operations Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management Maintain clean, compliant, and professional facilities aligned with brand standards Optimize Dispatch & Operational Flow Align technician availability, job types, and routing with dispatch to maximize capacity and revenue Support dispatch in real-time problem-solving and route optimization Review and improve weekly dispatch metrics and scheduling accuracy Partner Cross-Functionally Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates Collaborate with Repipe, Marketing, and other verticals on strategic initiatives Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights What We're Looking For 5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations Proven success leading and developing field teams, including technicians, dispatch, and supervisors Strong understanding of plumbing service workflows, install standards, and quality control Demonstrated ability to manage operational KPIs and drive measurable improvement Experience improving sales performance through coaching, estimating, and customer communication Skilled in workforce planning, routing, scheduling, and capacity optimization Data-driven mindset with experience using dashboards and performance analytics Experience overseeing shop operations, inventory control, and vendor/VMI relationships Strong problem-solving skills in fast-paced, field-based environments Excellent communication skills with the ability to motivate and hold teams accountable Commitment to safety, compliance, and delivering a high-quality customer experience Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours

The Plant Manager is responsible for overseeing all aspects of manufacturing operations. This role ensures production efficiency, quality control, safety compliance, and team development in alignment with company goals and strategic initiatives. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: · Lead plant operations to meet production targets, quality standards, and safety goals. · Oversee the layout and optimization of equipment, workflow, and workforce utilization specific to concrete tile manufacturing. · Develop and execute operational strategies to improve throughput, reduce waste, and enhance product quality. · Foster a culture of continuous improvement using lean manufacturing principles (e.g., Kaizen, Six Sigma). · Collaborate with cross-functional teams including Sales, Product Development, and Supply Chain to ensure customer satisfaction and timely delivery. · Manage plant budgets, including operating and capital expenditures, aligned with market demand and business forecasts. · Ensure compliance with OSHA, EPA, and other relevant safety and environmental regulations. · Promote a safe work environment and lead initiatives to achieve zero-injury performance. · Train and develop supervisory and managerial talent within the plant. EDUCATION, EXPERIENCE AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's degree in Engineering, Industrial Management, or a related technical field. Experience Minimum 10 years of progressive leadership in manufacturing operations, preferably in building materials or concrete products. Experience with lean manufacturing and continuous improvement methodologies is highly desirable. Skills - Strong leadership and team-building capabilities. - Proficiency in interpreting financial reports, P&L statements, and operational KPIs. - Ability to manage multiple priorities in a fast-paced production environment. - Excellent organizational, communication, and decision-making skills. - Familiarity with ERP systems and manufacturing software tools. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit, stand, walk, bend, and lift up to 35 lbs. Vision requirements include close, distance, color, and peripheral vision. WORK ENVIRONMENT · Must be able to work in a manufacturing environment with moderate noise levels and exposure to dust and heat. Our compensation reflects the cost of labor across several US markets. The pay range $140,000 - $182,000 per year is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience, and skillset. Westlake is a total compensation company. Depending on the position offered, sign on payments, and other forms of compensation may be offered as part of a total compensation package (also to include a full range of medical and other benefits).

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Definition To assist with the management, direction, and to coordinate the day to day activities and operations of the Community Services Department; coordinate assigned activities with other City departments; and provide highly complex staff assistance to the Community Services Director. This position exercises direct supervision over assigned professional, technical and clerical personnel. Areas of responsibility include, but are not limited to the evaluation, planning and implementing of recreation projects and the preparation and monitoring of the Department's budget. Position Snapshot: Assist with the management, direction, and to coordinate the day today activities and operations of the Community Services Department; coordinate assigned activities with other City departments; and provide highly complex staff assistance to the Community Services Director. This position exercises direct supervision over assigned professional, technical, and clerical personnel. Areas of responsibility include, but are not limited to the evaluation, planning, and implementing of recreation projects and the preparation and monitoring of the Department's budget. Essential Functions The employee must have the ability to: Manage and direct the day to day operation of the Community Services Department. Develop and implement goals and objectives for the City programs based on the demand for services and available staffing levels. Direct, coordinate, evaluate and review the work plan; meet with staff to identify and resolve problems; assign work activities and projects; and monitor work flow. Establish productivity standards and guidelines for measuring the performance of the Department. Prepare, implement and monitor the annual budget for assigned programs. Provide staff assistance to the Community Services Director. Respond to and resolve difficult and sensitive citizen inquiries and complaints. Monitor, evaluate and analyze the efficiency and effectiveness of service delivery methods and procedures and make recommendations for improvement. Supervise, evaluate and train assigned personnel; work with employees to correct deficiencies; and implement disciplinary procedures. Implement safety programs and training to ensure the safety equipment is utilized by staff and that proper safety standards and procedures are followed. Prepare and present staff reports and any other necessary correspondence to the City Council, commission, committees, boards, and community organizations; perform a wide variety of public relations and outreach activities related to assigned programs. Develop and organize volunteer programs. Recommend and implement modifications to departmental policies and procedures as appropriate. Coordinate and participate in the design, preparation, and distribution of recreation publicity including brochures, press releases, flyers and printed schedules. Plan, organize and manage a program of recreation activities including cultural arts, youth and adult sports, special events, senior citizens and community center facilities maintenance and operations. Plan, organize and manage a program for marketing recreation facilities and developing partnership activities. Establish and maintain cooperative working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Must perform any other tasks or functions deemed necessary to the daily operations of the employer. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER. WORKING CONDITIONS: Position requires prolonged sitting, standing, walking reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive movement and fine coordination in preparing reports using a computer key board. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and counter service. Experience and Training Guidelines A combination of experience and training that would provide the required knowledge and abilities is qualifying. The employee must have knowledge of: Modern principles and practices of recreation program development and administration. Research methods and sources of information related to recreation. Methods and techniques of effective administrative report preparation and presentation. Recent developments, current literature and sources of information related to recreation program planning and administration. Principles and practices of supervision, training and personnel management. Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs. Principles of marketing arts and services and contract development. Effective selection, supervision, training and evaluation of assigned staff. EXPERIENCE: Five years and increasingly responsible recreation and community services experience including three years of administrative and supervisory responsibility. Preferred Qualifications: Experience developing partnerships, contracts and marketing information. Knowledge of facility/recreation programming and maintenance EDUCATION: Completion of the 12 th grade or GED supplemented by college level coursework in recreation, business or public administration, education or a closely related field. A Bachelor's Degree is preferred. Licenses and/or Certification: Possession of, or ability to obtain, an appropriate valid California driver's license. Supplemental Information Successful candidates will be required to complete an annual Statement of Economic Interest Form (700 Form) and bi-annual ethics training pursuant to AB 1234. The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits. Please to view our excellent employee benefit options. 01 What is your highest level of education? Is it in the related field? High School graduate or equivalent Some college Associate's degree in related field Bachelor's degree in related field Bachelor's degree or higher in non-related field Equivalent to Bachelor's degree in related field Master's degree or higher in related field None of the above 02 Please indicate how much increasingly responsible experience you have in recreation and community services. No experience One (1) year or more year(s) but less than three (3) years. Three (3) or more years but less than five (5) years. Five (5) years or more years but less than seven (7) years. Seven (7) years or more. 03 Please indicate how much experience you have in administrative and supervisory responsibility. No experience Less than one (1) year. One (1) year or more year(s) but less than two (2) years. Two (2) or more years but less than three (3) years. Three (3) years or more. 04 Please summarize your experience in facility/recreation programming and maintenance. This would include years of experience in this area. 05 Do you have experience developing partnerships, contracts and marketing information. Yes No Required Question

A defense technology company is seeking a Senior Manager in Costa Mesa, CA, to oversee Advanced Effects opportunities. This role requires coordinating capture strategies and working closely with clients and engineering teams. Candidates should have experience in defense capture, familiarity with complex systems, and a strong ability to build relationships with the U.S. Department of Defense. This position offers a competitive salary, a comprehensive benefits package, and aims to enhance U.S. military capabilities through innovation. #J-18808-Ljbffr

We are seeking a performance-driven Senior Pay Per Click / PPC Manager with deep experience in high-intent, call-based lead generation, and multi-million dollar ad budgets. This role owns end-to-end paid acquisition performance and the technical ecosystems that support accurate attribution, lead quality, and downstream conversion outcomes. Type: Direct hire, fully on-site in downtown LA, Mon - Fri Schedule: Regular hours Pay: $200,000 to $225,000 salary depending on experience Senior Pay Per Click / PPC Manager Requirements 10+ years of hands-on PPC / SEM experience in high-budget, ROI-focused environments Demonstrated success improving CPL, ROAS, etc., and lead quality Recent experience managing multi-million dollar ad budgets. Expert-level command of Google Ads, Performance Max, YouTube, Microsoft Ads, smart bidding, and audience strategies Experience integrating paid media performance with Salesforce or comparable CRM platforms Strong proficiency with call tracking systems, automation tools, chat solutions, landing page testing, and dynamic attribution setups Advanced analytical capabilities using GA4, dashboards, and technical performance diagnostics Proven ability to build and own full-funnel acquisition systems, not just individual campaigns Experience with call-based or high-intent lead generation environments, including regulated verticals Familiarity with intake platforms, experimentation tools, segmentation frameworks, and IVR routing systems Experience partnering closely with intake teams or call center operations Senior Pay Per Click / PPC Manager Duties Build, manage, and optimize campaigns across Google Ads, Microsoft Ads, Performance Max, and YouTube while using GA4 and others for analytics Improve lead quality, CPL, ROAS, etc. through continuous testing and optimization Design and execute structured testing roadmaps across creative, bidding strategies, audiences, and landing pages Manage Local Service Ads including service areas, reviews, performance optimization, and dispute resolution Maintain and optimize Google Business Profiles for accuracy, compliance, and performance Ensure seamless lead flow across paid media, call tracking, intake platforms, and CRM systems Troubleshoot and resolve issues across Zapier, call tracking, chatbots, IVR routing, and CRM integrations Validate attribution accuracy, prevent duplicate records, and maintain data integrity within the CRM Conduct regular call audits to evaluate intake performance, qualification accuracy, and retention quality Test call routing logic on an ongoing basis to ensure proper queues, escalation paths, and language routing Analyze funnel performance from initial contact through qualification, contracting, and retention Deliver weekly performance reporting including spend, leads, CPL, projections, and down-funnel insights Train team members on paid media systems, attribution logic, intake workflows, and routing infrastructure Ensure compliance with platform policies, branding standards, and internal security protocols Document system changes and maintain clear, up-to-date standard operating procedures No deadline to apply.

Who We Are We are Skybound. We love creators. We love fans. We love thrilling games, indelible images, and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices. From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough. Opportunity Skybound is looking for an owner-minded Senior Manager, Publishing to lead go-to-market efforts on Invincible VS and future titles across the Skybound Games portfolio. This individual will be a strategic driver of product marketing across development, marketing and Skybound's broader entertainment ecosystem. As the lead on go-to-market strategy, you'll craft player-centric plans rooted in insights, shape product positioning, and bring campaigns to life in ways only Skybound can. You'll partner closely with our Development team oo ensure our games are launched with intention, creativity, and a unified narrative - across community, content, paid media, digital storefronts, influencers, PR, events, and beyond. You bring structure to ambiguity, thrive in cross-functional environments, and understand how to move from big-picture strategy to hands-on execution. If you're passionate about connecting games with players and finding bold, unexpected ways to stand out in a crowded market - this is your role. Reports: This position will report to Skybound's Senior Director, Publishing (Games) Responsibilities Include: Develop and lead go-to-market plans for Skybound Games titles by defining target audiences, prioritizing features, and creating player-first messaging strategies. Shape and validate product positioning, ensuring clear, compelling narratives for players and stakeholders from concept through launch. Collaborate with internal and external Development teams to understand the product roadmap, align on vision, and give feedback that supports long-term development and player satisfaction. Serve as the central driver of campaign execution - identifying blockers, enabling teams, and connecting the dots across all marketing functions. Partner across Skybound teams (Comics, Licensing, Content, Social, Community) to ensure fully integrated, cross-medium campaigns. Collaborate with Creative, UA, Community, Influencer, Events, and PR leads to bring campaigns to life across all player touchpoints. Use data and player research to inform marketing decisions and product feedback loops. Monitor performance metrics, define KPIs, and report on campaign effectiveness and ROI. Champion bold thinking and risk-taking - bringing fresh ideas for launching and sustaining games in ways that break through the noise. Role Requirements: 6+ years of experience in brand, publishing or product marketing, preferably in the games industry. Demonstrated success launching and sustaining live digital products or services. A strategic thinker with hands-on experience turning insights into high-performing campaigns. Proven ability to lead cross-functional initiatives and coordinate internal/external teams toward shared goals. Strong data literacy - able to track KPIs, interpret player insights, and apply learnings to future campaigns. A compelling storyteller - both in written communication and in your ability to rally teams around a marketing vision. Skilled in campaign planning, messaging strategy, and channel coordination. Game industry experience as both a professional and a player. Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment. Bachelor's degree in Marketing, Business, Communications or related field. MBA is a plus. Salary Range: $130,000 - $150,000 USD / Year Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training, level of responsibility, budgetary considerations, and tenure at the company. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on the circumstances of each role. Benefits Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement. Company Overview Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible . Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres. Invincible is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Video's top-streamed series with a 99% score on Rotten Tomatoes. The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Robert Kirkman, David Alpert, and Margaret M. Dean. Equal Opportunity Employer At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance. For more information on our Privacy Policy, visit: ***************************************

A logistics company is seeking a skilled General Manager to lead the operational excellence of their Carson, CA facility. The ideal candidate will have a background in logistics with extensive experience in managing teams and financial performance. Responsibilities include ensuring compliance with safety policies, overseeing warehouse operations, and driving continuous improvement initiatives. The position offers a chance to make a significant impact in a prominent logistics role. #J-18808-Ljbffr

Store Manager Newport Beach, CA - Fashion Island At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry‑everywhere bags, we create essentials for wherever you go. Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly‑owned factory, and are growing our community every day. About the Team Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out‑of‑this‑world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. Are you ready to bring our brand to life at our Rothy's store? As the Store Manager, you prioritize exceptional customer experience while also keeping the store's engine running. You drive efficient store operations and will be enthusiastic and effective in supporting a high‑performing and engaged store team. You actively partner across other stores and other departments to collaborate on solutions‑oriented problem solving, to implement improvements, and position our retail team for success. You are an ambassador of Rothy's mission and core values and represent this in the lived experience of our customers, employees, and communities. You are responsible for the success and impact of your store. What you'll do Effectively communicate Rothy's brand story, values, and mission to customers and team members Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes Build and maintain community through in‑store activations/events. Take part in planning and execution of two activations per month to drive brand awareness and incremental volume opportunities Collaborate with the Regional Director and proactively train the team on SOPs, store guidelines, and expectations Deliver customer‑oriented and product insights back to the Retail and HQ team Report on sales, returns, and relevant store statistics with accuracy and in a timely manner. Understands how their area impacts related parts of business operations Hire, lead, develop and motivate an incredible team of store associates and management to deliver an excellent in‑store experience for our customers; coach for high performance and closely manage employee relations concerns with values‑based leadership Demonstrate good judgment on key work and core issues. Develop critical thinking and advanced problem‑solving skills Execute and continuously improve our operational processes and make sure your store hits or exceeds financial expectations Responsible for daily staffing and payroll optimization, inventory management, and management of our internal systems to process orders and manage inventory effectively Partner and communicate in decision making with visual business partners to drive brand standards and optimize sales opportunities You are You are excited to be a part of a new and growing retail organization and love being a part of a team leading through positive intent You can easily take initiative on performance matters based on metrics and observations You are an excellent communicator that is able to report in a clear and concise way, both in person and virtually You have strong operational experience and can easily adapt to changes while managing multiple priorities in an ever‑changing environment Able to learn quickly, think critically, propose solutions and take productive action without being requested to do so Able to analyze data and information to better understand the business and our customers Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products A high degree of flexibility and willingness to take on a variety of large and small projects 18 years of age or older You have You have 4‑6 years of retail experience, preferably with a background in footwear/accessories, with at least 2 years proven success in a management role responsible for leading a team and store in a fast‑paced setting You have extensive experience in store openings, training teams thoroughly, and leading by example You have a positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible You lead with kindness and love working with customers and internal team members alike Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays Able to work on your feet up to 8 hours a day in a busy store environment; able to bend and lift up to 25 pounds Our benefits Medical, dental and vision insurance 4 weeks of paid time off plus paid holidays and paid wellbeing leave Life insurance (for you and your family) Flexible Spending Accounts & Wellness Benefits 401(k) with employer match Commuter benefits Employee Discount Program Retail Bonus Incentive Plan Pay Range $31.00 - $35.00 per hour Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package. Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Please see our Privacy Policy here #J-18808-Ljbffr

We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of-house team. The ideal candidate is focused on excellent customer service and excellent operational results. She/he/they has demonstrated restaurant leadership experience and has a passion for growing the business and developing their team. Qualifications / Education / Experience Minimum of 2 years of previous food service or restaurant supervisory experience. Food Handler Certification required. Can be obtained during onboarding training. Experience using a computer and register (POS) system. Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays. Spanish Speaking a plus Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop. Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager. Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures. Communicate in a timely and effective manner with District Manager about operational and human resources issues. Perform regular restaurant inspections to ensure team and restaurant is meeting standards. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Tracks inventory and ensures accurate record keeping. Identifies and resolv[e] issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers. Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems. Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments. Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation. Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use company‑provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards. Strong business acumen and ability to drive results through team collaboration to achieve store metrics. Required Knowledge, Skills and Abilities Guest service mentality has a genuine desire to serve the guests. Maintains a calm, tactful demeanor when dealing with difficult situations. Ongoing learner; exhibits insatiable curiosity and an interest in self‑improvement. Ability to measure performance, subjectively and objectively. Cultivate attractive culture within the restaurant. Ability to handle numerous job duties essential to running a restaurant. Competent in the key areas of responsibility which includes labor management, store operations, and guest relations. Superior leadership, organizational and time management skills. Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members. Proactive problem‑solver and decision‑maker. Must thoroughly understand the importance of good hygiene and food handling practices. Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation. Ability to stand for long periods of time and work in a fast‑paced environment. Benefits Medical/Rx, dental and vision insurance packages for full‑time employees. Life Insurance-$25k company provided with election of health benefits. PTO Cell phone reimbursement Hourly job | Compensation Range: $26.00‑$30.00 per hour. Yearly total compensation of $65K‑$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals. WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer. #J-18808-Ljbffr

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service & Sales Responsibilities Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS Education: College degree a plus. Experience: Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Skills/Ability: Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese), Korean or Farsi preferred. OTHER DETAILS Officer: $26.44 - $31.25 / hour AVP: $31.25 - $36.06 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.