Customer service manager jobs in Winston-Salem, NC - 654 jobs

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: * Navigate to the "My Experience" application page. * Locate the "Resume/CV" document upload section at the bottom of the page. * Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Supervisor, Custodial Services, is responsible for the custodial staff and their daily activities. As a member of the team, the Supervisor, Custodial Services, will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department. * This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: * Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services. * Assist Managers' efforts in staffing, personnel management, and scheduling for operations. * Assists the Manager of Custodial Services in counseling opportunities. * Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services. * Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities. * Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations. * Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines. * Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance. * Pursues training and development opportunities. Continuously strives to build knowledge and skills. * Contributes to building a positive team spirit. * Works as an essential employee as designated in the Facilities & Campus Services' Severe Weather Policy * Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety Required Education, Knowledge, Skills, Abilities: * High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience. * Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Knowledge of carpet and floor maintenance techniques. * Ability to communicate effectively in the English language sufficient to perform the duties of the position. * Proficiency in computer use and relevant software including email, or ability to learn quickly. * Ability to operate standard custodial and floor/carpet equipment. * Understands and implements safety policies for chemical and equipment use. * Ability to observe, assess, and record work, safety, and infection control standards. * Ability to ensure the proper use of equipment, mixing of chemicals and observance of all safety rules and regulations. * Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management. * Ability to meet the requirements of the University's automobile insurance. Physical Requirements: Ability to do all of the following frequently: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions including hazards. Preferred Education, Knowledge, Skills, Abilities: * Experience in floor care processes of all types of floor care scenarios. Accountabilities: * Responsible for own work. * Supervises staff. * May recommend personnel actions, including hiring and disciplinary actions. Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.

General Job Description The Food Services Operations Manager (FSOM) is an active management position that provides leadership, supervision, and training for staff while overseeing all operational activities of Food Services at Randolph Community College. This includes the day-to-day operations of the Armadillo Café, the Armadillo Market (coffee shop), and all catering and campus event food services. The FSOM is responsible for ensuring high-quality food products, exceptional customer service aligned with RCC's standard of Radical Hospitality, sound financial practices, and strict compliance with Health Department and OSHA standards. Responsibilities include menu development, procurement, inventory management, cost analysis, technology systems oversight, vendor relations, and staff development. This position requires someone who is self-starting, highly organized, knowledgeable about current food trends, and able to manage a fast-paced, multi-unit operation while maintaining both detail awareness and a broad view of long-term food service strategy. The Food Services Operations Manager will work under the supervision of the Senior Director of College Services (SDCS) Duties * Demonstrate and model excellent customer service and Radical Hospitality while working with all customers, employees, and coworkers. * Maintain consistent, high-quality standards in all food products while keeping expenses within reason. * Complete all tasks under the standards of the Health Department for food handling, cleaning, and safety in all Food Services locations. Ensure required food handling processes are in place and practiced by all employees. Maintain an "A" sanitation grade from the Department of Environmental Health. * Oversee the operational activities of the Armadillo Café, Armadillo Market, and all catering and event-related food services, ensuring efficient workflow across multiple service areas. * Develop and maintain operational procedures, policies, and standards for all Food Services units. Responsibilities include food costing, ordering, budgeting, cost analysis, invoicing, digital reporting, and maintaining necessary documentation to ensure efficient operations and minimized loss. * Ensure that all Daily Cash Analysis is completed and deposits are made to the Business Office daily in accordance with college internal controls and procedures. * Responsible for monitoring and tracking day-to-day inventory across all food service locations and ensuring proper rotation and product freshness. Prepare weekly waste reports and submit to the SDCS. * Provide leadership, supervision, and development to all Food Services staff. * Work to develop staff through continuous training, evaluation, coaching, and development in areas including food prep, storage, customer service, cash handling, sanitation, scheduling, and safety. * Fill staffing needs for Food Services through recruiting, interviewing, hiring, scheduling, and training. Be able to evaluate, discipline, and, if necessary, terminate staff following college policies and with assistance from the SDCS as needed. * Research food trends related to college food services and maintain up-to-date knowledge of the food service industry. Attend trade shows and professional development activities, when possible, to identify products or trends that may improve sales or operations. * Evaluate and implement new products and menu offerings across all Food Services areas. Employ effective marketing techniques to ensure strong sales. Prepare recommendations for additional menu items (including serving size, pricing, cost, and profitability) and submit recommendations to the SDCS before adding to the menu. * Work to maintain strong relationships with vendors and identify new opportunities, products, and cost-saving strategies. Ensure purchasing practices comply with RCC and State procurement requirements. * Electronically prepare the fiscal year-end inventory and maintain ongoing cost sheets showing menu items, up-to-date recipes, cost per ingredient, total cost, current selling price, and proposed selling price. Submit to the SDCS by June 1 of each year. * Administer and maintain Food Services technology systems including point-of-sale platforms, TouchNet integrations, credit card processing compliance, digital scheduling platforms, and related tools in coordination with IT, Finance, and College Services. * Provide operational support for catering including menu development, pricing, scheduling, event coordination, setup, service, and teardown for campus events and functions. * Perform other tasks, including those not readily foreseen or anticipated. Required and Preferred Qualifications Required: * High School or GED graduate. * Successful management and supervision experience. * Minimum of two years directly related food service experience. * Knowledge of current food trends. * Proficient in Microsoft Word, Excel, POS systems, and office skills. * Knowledge of proper operation of commercial equipment in a kitchen setting. * Ability to manage multiple work sites within Food Services. Preferred: * Associate degree from a regionally accredited institution. * Course work and/or training in business and accounting principles. * ServSafe certification. * Experience in a higher education or multi-unit food service setting. College Requirements of all Employees * A commitment to embrace and promote a campus culture that values trust, integrity, belonging, diversity, mutual respect, a strong work ethic, and service to others. * A commitment to the comprehensive community college philosophy and mission which provides academic, career, intellectual, and social development opportunities for all students. * Ability and willingness to work collaboratively with all faculty, staff, students, and external stakeholders. * Serve on institutional committees as appointed by the President. * Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with all applicable safety regulations. * Perform other duties and responsibilities as needed or assigned. Randolph Community College does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, pregnancy, political affiliation, veteran status, sexual orientation, gender, gender identity or expression, or any other protected class under applicable law.The following positions have beendesignated to handle inquiries regardingnon-discrimination policies:Assistant Director of Student Success or Director of Human Resources |629 Industrial Park Ave, Asheboro, NC 27205|**************.

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance: None/Not Required The Senior Manager, Regional MRO Customer Service (America) role drives consistent, high-quality customer experiences and continuous improvement at scale through strong people leadership, resolution of complex customer issues, and insight-driven improvements. Partnering closely with leadership, the role converts customer feedback and service trends into preventative actions, scalable processes, and improved operational performance. The successful candidate communicates effectively across all levels of the organization, translating complex issues into clear, actionable messaging. They thrive in fast-paced, deadline-driven environments, manage competing priorities with accountability, and take a hands-on approach to operations by analyzing data and directly driving process improvements and corrective actions. This Winston-Salem, NC based role requires 50% travel to our MRO site in Lenexa, KS. This travel may expand to include additional US MRO sites. What You Will Do: Provide strategic and operational leadership for customer service repair operations across our US locations, ensuring consistent service delivery and performance. Lead, mentor, and develop customer service leaders and teams to drive engagement, accountability, and high performance. (This includes a team of direct reports based in both Lenexa and Winston-Salem.) Monitor and analyze individual and team customer service metrics, repair turnaround times, and order status trends; implement corrective and preventative actions as needed. Own the end-to-end customer experience for repair activities, including oversight of complex or escalated customer issues and critical accounts. Ensure consistency, quality, and compliance in repair processes, documentation, and service standards across sites. Partner with Operations, Engineering, Quality, Supply Chain, Field Support, Product Support and Sales to align priorities and resolve issues impacting customers. Identify opportunities to improve efficiency, effectiveness, and scalability through process improvements, system enhancements, and standardization across sites. Serve as the primary escalation point for customer service risks, communicating trends, performance insights, and mitigation plans to senior leadership. Support continuous improvement initiatives and change management efforts across your sites. Ensure compliance with regulatory, contractual, and company requirements related to repair services. Drive a customer-first culture while balancing operational performance, cost, and delivery commitments. Qualifications You Must Have: Typically requires a University Degree and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience Experience in MRO, aerospace, manufacturing, or a similarly regulated focused environment. Demonstrated experience capability in process optimization, continuous improvement, and change management. Proficiency in standard business productivity software, including but not limited to Microsoft Excel, PowerPoint, Outlook, and Word. Experience presenting and communicating with internal and external stakeholders, including but not limited to customer reviews, employee performance discussions, and leadership updates. Qualifications We Prefer: Experience using ERP systems to manage repair orders, analyze performance, and ensure data accuracy and visibility. Established track record of effective cross-departmental partnership. Experience identifying trends, risks, and systemic issues through data, employee and customer feedback, and translate insights into actionable improvement plans. Experience supporting and managing expectations of global customers What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team? *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. #LI-JC4 As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

**Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. **Security Clearance:** None/Not Required The **Senior Manager, Regional MRO Customer Service (America)** role drives consistent, high-quality customer experiences and continuous improvement at scale through strong people leadership, resolution of complex customer issues, and insight-driven improvements. Partnering closely with leadership, the role converts customer feedback and service trends into preventative actions, scalable processes, and improved operational performance. The successful candidate communicates effectively across all levels of the organization, translating complex issues into clear, actionable messaging. They thrive in fast-paced, deadline-driven environments, manage competing priorities with accountability, and take a hands-on approach to operations by analyzing data and directly driving process improvements and corrective actions. _This Winston-Salem, NC based role requires 50% travel to our MRO site in Lenexa, KS. This travel may expand to include additional US MRO sites._ **What You Will Do:** + Provide strategic and operational leadership for customer service repair operations across our US locations, ensuring consistent service delivery and performance. + Lead, mentor, and develop customer service leaders and teams to drive engagement, accountability, and high performance. (This includes a team of direct reports based in both Lenexa and Winston-Salem.) + Monitor and analyze individual and team customer service metrics, repair turnaround times, and order status trends; implement corrective and preventative actions as needed. + Own the end-to-end customer experience for repair activities, including oversight of complex or escalated customer issues and critical accounts. + Ensure consistency, quality, and compliance in repair processes, documentation, and service standards across sites. + Partner with Operations, Engineering, Quality, Supply Chain, Field Support, Product Support and Sales to align priorities and resolve issues impacting customers. + Identify opportunities to improve efficiency, effectiveness, and scalability through process improvements, system enhancements, and standardization across sites. + Serve as the primary escalation point for customer service risks, communicating trends, performance insights, and mitigation plans to senior leadership. + Support continuous improvement initiatives and change management efforts across your sites. + Ensure compliance with regulatory, contractual, and company requirements related to repair services. + Drive a customer-first culture while balancing operational performance, cost, and delivery commitments. **Qualifications You Must Have:** + Typically requires a University Degree and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience + Experience in MRO, aerospace, manufacturing, or a similarly regulated focused environment. + Demonstrated experience capability in process optimization, continuous improvement, and change management. + Proficiency in standard business productivity software, including but not limited to Microsoft Excel, PowerPoint, Outlook, and Word. + Experience presenting and communicating with internal and external stakeholders, including but not limited to customer reviews, employee performance discussions, and leadership updates. **Qualifications We Prefer:** + Experience using ERP systems to manage repair orders, analyze performance, and ensure data accuracy and visibility. + Established track record of effective cross-departmental partnership. + Experience identifying trends, risks, and systemic issues through data, employee and customer feedback, and translate insights into actionable improvement plans. + Experience supporting and managing expectations of global customers **What We Offer** Some of our competitive benefits package includes: + Medical, dental, and vision insurance + Three weeks of vacation for newly hired employees + Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option + Tuition reimbursement program + Student Loan Repayment Program + Life insurance and disability coverage + Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Ovia Health, fertility, and family planning + Adoption Assistance + Autism Benefit + Employee Assistance Plan, including up to 10 free counseling sessions + Healthy You Incentives, wellness rewards program + Doctor on Demand, virtual doctor visits + Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program + And more! At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team? *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. + **Onsite** : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. \#LI-JC4 **_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._** The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Description AC Corp is a Crete United company. As part of this nationwide network, we join an emerging leader in energy efficiency who is focused on making the places where we work, live, and play healthier. Together, we offer customers a multi-service solution to address needs across HVAC, plumbing, electrical, network cabling, security, access control, and building automation. Trust Crete United and AC Corp to make every community better and built-environment more sustainable. Service Operations ManagerSummaryTitle:Service Operations ManagerID:92820300Location:Winston-Salem, NCDepartment:ServiceDescription The Service Operations Manager is responsible for overseeing the daily operations of the service department, ensuring high efficiency, and maintaining customer satisfaction. This role combines leadership with technical expertise to manage a team, handle service requests, and optimize service delivery. Key Responsibilities: Quote Management & Pricing: Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines. Research and suggest cost-effective alternatives for replacing outdated components while maintaining performance. Revise and update quotes based on customer feedback to support repair and project sales. Vendor and Cost Management: Compare pricing from multiple vendors to ensure competitive quotes. Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive. Team Leadership & Development: Supervise and assess the performance of technicians, providing feedback and conducting evaluations. Identify training needs and support the development of technical staff. Schedule and assign tasks to ensure efficient coverage across the service team. Quality & Equipment Oversight: Ensure service vehicles and tools are maintained in good condition. Keep accurate calibration records for all testing equipment. Scheduling & Project Coordination: Manage customer preventative maintenance (PM) and repair schedules. Track and report on PM backlogs, ensuring proper allocation of technician hours. Oversee billing audits, timesheet reviews, and job number accuracy. Safety & Compliance: Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE). Manage the distribution of uniforms, ensuring technicians maintain a professional appearance. Qualifications: Experience: Minimum of 5 years in a leadership position within a commercial or industrial service department. Technical Expertise: Strong knowledge of electrical and HVAC systems; hands-on experience is an advantage. Skills: Excellent attention to detail, analytical abilities, and problem-solving skills. Proficient in MS Office to include Outlook, EXCEL and Word. Attributes: A proactive, customer-focused attitude, with the ability to thrive under pressure and adapt to shifting priorities. Communication: Strong verbal and written communication skills. What We Offer Supportive work environment Eight paid holidays Starting earning three weeks of vacation first year Company paid life insurance, short and long term disability 401(k) match of 100% up to 4% AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Who We Are: Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler , Lee and Helly Hansen . Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: Sr. Manager, DTC Customer Service Who We Are Kontoor Brands, Inc. (KTB) is the parent company of Wrangler , Lee and Rock & Republic , with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong. Job Description Summary The primary role of this position is to direct a team of full time and contracted work force to provide a wide array of services for multi brands across Kontoor. DTC (Direct to Consumer) Customer Service provides front line support of all internal and external ecommerce related issues, including inventory management, order management, product inquiries, returns/exchanges, and internal website support. The DTC Customer Service team supports internal ecommerce sales of $170M and $65M wholesale ecommerce. Leads a team of supervisors/managers who manage a contact center through BPO management to ensure service levels and response times are maintained. The ideal candidate demonstrates strong coaching skills, fosters a collaborative environment, and drives continuous improvement within the team. Extended response times to any form of consumer communication affects their impression of Kontoor and the brands, resulting in lost sales and diminished returns on brand investments in marketing, site development as well as social engagement. Further BPO support includes management of daily scheduling, monthly headcount forecasting, hiring, training, and development. Further responsibilities include working with multiple outside vendors (Salesforce, Adyen, Five9, Bazaarvoice, etc.) to ensure reliable system performance and identify needs for additional functionality. This position works closely with the DTC brand team to properly support and manage new website sales initiatives, connecting operational excellence to the broader objectives of brand loyalty and growth. By ensuring efficient order management and prompt customer support, this position directly contributes to strengthening brand loyalty and driving repeat business for Kontoor's multi-brand portfolio. Key Responsibilities Manages ecommerce customer service across all brands, including a contact center through management of BPO. Collaborates with senior management to develop strategic objectives, policies, and plans for area of responsibility and guides execution concerning matters of significance to the organization. Owns the short to mid-term (1-3 years) execution of functional or business strategy and operational decisions guided by functional or business segment priorities and operational direction of the business, department or sub-function. Implements and executes final decisions and strategy, controls resources and ensures operational direction and effectiveness. Develops departmental plans that reflect organizational business, production, and operational priorities and practices. Accountable for department budget, which may be broad and have far-reaching impact on the functional area. Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Lead and develop the DTC Customer Service team to deliver exceptional customer experiences. Design and implement strategies to improve customer satisfaction and loyalty. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Use data and customer feedback to drive continuous improvement in service delivery. Ideal Candidate Requirements: Bachelor's degree preferred 5+ years in customer service, 2+ years in BPO management Salesforce/CRM and Workforce Management experience Microsoft Office proficiency Excellent communication, leadership, and project management Strong decision-making, goal-setting, and analytical skills Effective coaching and talent development Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

**City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Develop and share best practices on key actionable shopper, consumer and competitive insights that drive accelerated growth, market share gains, and elevate retail partnerships. Drive internal alignment on joint business planning initiatives. - WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company) + Own the development and deployment of key insights (i.e., category, shopper, and consumer) that supports the sales force to sell and influence the annual and quarterly plans at key customers. Develop the overall framework, content, and on-going updates to the national Category Leadership Story (i.e., Category Education & Business Drivers). + Collaborate closely with Sales, Trade Marketing, and Insights & Intelligence (I&I) leadership to understand external trends, competitive issues, and for the development of insights and concepts that address those opportunities. + Accountable for developing tools, templates and methodologies that are supported by insights and provide solutions to key category opportunities and yield a pipeline of commercial opportunities. Sell in category concepts to retailers to improve distribution, product placement, and key target marketing programs for all product categories. + Support Customer Marketing & Sales Planning with insights that support the sales organization on quarterly promotional themes. + Responsible for internal support and connections to I&I and Customer Marketing to provide shopper and specific customer insights that improve key initiatives and business plans. Establish distribution targets and measures across customers and assignments. Collaborate with Marketing to define stock keeping unit (SKU) optimization opportunities based on customer results and broad insights. + Contribute to Joint Business Planning (JBP) process and outcomes with key strategic customers. + Leverage scan, syndicated, and customer loyalty data to drive insights and execution on key initiatives. Collaborate with field resources and focus externally to update issues and opportunities that insights can address. + Evaluate and consistently develop individual team members to improve skills, capabilities, and overall performance of their organization. Act as a coach and motivate team to deliver executional excellence. Promote and develop "selling with insights" skills across the national account and field sales teams. + Perform other job-related duties as assigned. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience: + Bachelor's degree in Sales, Marketing, Business Administration, or a related field of study Experience to include, but is not limited to: + 5+ years category management in fast moving consumer packaged goods + 3+ years market research with expertise in syndicated and scan data marketing + 3+ years external customer facing assignment + 3+ years supervisory + Must be 21 years of age or older + Valid driver's license from state in which employed Knowledge of: + Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams + Proficiency with sales technology and tools (e.g., customer relationship management (CRM) software) + Detailed knowledge of retail and wholesale environment, and client services Skilled in: + Oral and written communication + Problem/situation analysis + Effective time and task management + Multitasking capabilities Ability to: + Analyze data from multiple sources + Accept responsibility for accuracy and completeness across all deliverables + Engage with team resources to identify opportunities to drive incremental business + Go beyond traditional analysis and seek out innovative approaches to continually upgrade skills + Understand and anticipate analytical needs of the Company and work to proactively respond + Plan, organize, prioritize, and manage projects or programs + Maintain effective working relationships + Travel domestically, as needed **Work Environment and Physical Demand** + Requires light physical effort. Occasionally lifts or moves medium objects (10-50lbs.) + Walks, sits, or stands for prolonged periods + Requires prolonged machine operation including computer and keyboard equipment as well as use of manual dexterity and fine motor skills + Operate in retail and wholesale environment This is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. **What We Offer** - Competitive benefits package that includes medical/dental/vision/life insurance/disability plans - Dollar for dollar 401k match up to 6% and 5% annual company contribution - 15 Company-paid holidays - Generous paid time off - Employee recognition and discount programs - Education assistance - Employee referral bonus program - Hybrid workplace - remote / in office - Summer hours - Casual dress policy Monday through Friday **Applicant Information** This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **Field 7** **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) . We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .

Description Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking a passionate and results-driven Aesthetic Experience Manager to join our high-performing field sales team. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. Reporting to the Regional Sales Manager, you will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team. At Evolus, you'll be part of a team that values collaboration, creativity, and continuous growth. You'll work on some of the most exciting challenges in the aesthetics industry, with a company that recognizes and rewards impact. If you're eager to contribute to a bold vision-and help build a brand like no other-this is your opportunity to shine. Essential duties and responsibilities where you'll make the biggest impact… Meet or exceed established sales quotas and performance metrics. Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns and educational events. Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition. Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation. Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships. Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling. Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations. Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers. Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption. Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures Perform ad-hoc project requests and additional duties when assigned This is a field-based position in Charlotte, Concord, Monroe, Lexington and the surrounding area. No relocation assistance provided Other duties as assigned Qualifications and Skills You'll Bring to the Team… Bachelor's degree or equivalent work experience Valid driver's license Excellent analytical, problem solving and organizational skills Strong interpersonal and teamwork skills Effective verbal and written communication skills Technically savvy with the ability and desire to embrace new and necessary applications Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings. Preferred Qualifications… 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred. Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply. Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships. Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative. Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff). Compensation & Total Rewards This is an Exempt position. The expected pay range for this position is $110,000. You are eligible for a sales incentive compensation terms and conditions apply. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ************** or reach out to [email protected].

At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off* * Competitive Hourly Pay & Bonus * Paid Time Off - Vacation, Sick, & Holidays * Generous Health Benefits * 401k Retirement Plan with Company Match * Tuition Reimbursement * Self-Storage Discounts In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Property Manager is responsible for…. Customer Service: * Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service. * Interacting face to face with customers, providing excellent service, and building rapport. * Meeting monthly sales goals and metrics. * Walking the property to perform lock checks and showing units to customers. * Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments * Managing the invoice review and approval responsibilities within database. * Processing invoices, manage reports and legal process of auctions. * Overseeing the store's expense budget while maintaining store supplies and retail inventory. Property Maintenance: * Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.) * Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities. * Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors) You'll love working here because… YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US Qualifications You'd be great in this role if you have… * A positive and outgoing personality with a passion for helping people. * Experience in delivering high quality customer service to a diverse customer market. * Basic computer skills. We also want you to know that... * You must have the ability to work Saturdays. * Valid driver's license and insurance with access to reliable transportation used during the workday. * While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder. * Some locations may require Sunday hours. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The Manager of Underwriting Support Operations manages frontline underwriting support operations for the company's Underwriting Network and MI Operations staff by providing direction, training and escalation review. Accountable for meeting quality, productivity, and customer service target. The incumbent works closely with management team and field underwriting to meet customer needs. The Manager makes recommendations on process and system changes, based on feedback from customer inquiries and various reports. This role sits in our Greensboro, NC office on a hybrid schedule (two days in office, three days remote). The team is interested in speaking with candidates who have previous mortgage experience, customer service background, and those who have managed a team. Essential RESPONSIBILITIES and ACCOUNTABILITIES Assists VP/Director in managing a multiple shift operation that is responsible for several call groups, multiple email communication boxes, and queue management. Ensures agreed SLAs are met with prompt responses to customers. Manages Customer Service and the MI Operations staff to ensure effective customer support on all inquiries, pended loans, guideline and rate questions, and various LOS and ArchMIConnect user access issues. Conducts second reviews of high-risk loans or loans beyond subordinate's authority level. Addresses underwriting issues from staff, reviews result of QC findings with team members to preclude any further issues. Collaborates with business units such as Underwriting Managers and Sales Support to develop plans and strategies to improve efficiency and productivity. Collaborate with Product Managers on the content for ArchMIConnect, Customer Support Center, Amazon Connect, OPUS, and AQUA system releases to improve efficiency for both customers and internal staff to ensure system issues are addressed. Stays abreast of company products, programs, underwriting guidelines, and procedures. Provides System Analyst feedback on eligibility rule authoring and any production issues that arise to ensure quality standards are achieved. Manages staff to accomplish objectives through effective recruitment and selection, training and development, and performance management. Review monthly reports supporting staff production and quality measures. Knowledge & Skills: Comprehensive knowledge of MI underwriting principles, practices, methods and techniques. Good problem solving, process development and improvement skills. Effective leadership skills. Ability to manage, coach, mentor, and motivate staff. Excellent oral and written communication skills to prepare and deliver effective, professional presentations to customers as well as to internal contacts. High level of customer service. Advanced business acumen, including basic financial and budgeting skills. Solid organizational skills, ability to manage multiple tasks/projects simultaneously. Results driven and able to ensure execution. Education & Experience: Required knowledge and skills would typically be acquired through a Bachelor's degree and 5+ years of related experience. Experience managing people and processes is required. #LI-AT1 #LI-hybrid Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14500 Arch U.S. MI Services Inc.

Store - GREENSBORO-WENDOVER, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

AC Corp is a Crete United company. As part of this nationwide network, we join an emerging leader in energy efficiency who is focused on making the places where we work, live, and play healthier. Together, we offer customers a multi-service solution to address needs across HVAC, plumbing, electrical, network cabling, security, access control, and building automation. Trust Crete United and AC Corp to make every community better and built-environment more sustainable. Service Operations Manager Summary Title: Service Operations Manager ID: 92820300 Location: Winston-Salem, NC Department: Service Description The Service Operations Manager is responsible for overseeing the daily operations of the service department, ensuring high efficiency, and maintaining customer satisfaction. This role combines leadership with technical expertise to manage a team, handle service requests, and optimize service delivery. Key Responsibilities: Quote Management & Pricing: Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines. Research and suggest cost-effective alternatives for replacing outdated components while maintaining performance. Revise and update quotes based on customer feedback to support repair and project sales. Vendor and Cost Management: Compare pricing from multiple vendors to ensure competitive quotes. Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive. Team Leadership & Development: Supervise and assess the performance of technicians, providing feedback and conducting evaluations. Identify training needs and support the development of technical staff. Schedule and assign tasks to ensure efficient coverage across the service team. Quality & Equipment Oversight: Ensure service vehicles and tools are maintained in good condition. Keep accurate calibration records for all testing equipment. Scheduling & Project Coordination: Manage customer preventative maintenance (PM) and repair schedules. Track and report on PM backlogs, ensuring proper allocation of technician hours. Oversee billing audits, timesheet reviews, and job number accuracy. Safety & Compliance: Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE). Manage the distribution of uniforms, ensuring technicians maintain a professional appearance. Qualifications: Experience: Minimum of 5 years in a leadership position within a commercial or industrial service department. Technical Expertise: Strong knowledge of electrical and HVAC systems; hands-on experience is an advantage. Skills: Excellent attention to detail, analytical abilities, and problem-solving skills. Proficient in MS Office to include Outlook, EXCEL and Word. Attributes: A proactive, customer-focused attitude, with the ability to thrive under pressure and adapt to shifting priorities. Communication: Strong verbal and written communication skills. What We Offer Supportive work environment Eight paid holidays Starting earning three weeks of vacation first year Company paid life insurance, short and long term disability 401(k) match of 100% up to 4% AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

REPORTS TO: Director of Outdoor Experience & Property FLSA CLASSIFICATION: Exempt GRADE: 5 requires living on site at assigned camp during overnight camping season (May - August) SUMMARY OF POSITION The Outdoor Experience Manager (OEM) develops, retains and increases girl and adult membership through planning and implementing engaging, dynamic outdoor programming. They are responsible for the overall camping and outdoor program management, including seasonal staffing, program design and delivery of summer camp and year-round programs, program marketing and risk management. The incumbent is responsible for providing outdoor programming at council-owned properties and in partnership with community partners. The OEM builds and maintains these strategic partnerships with local organizations, businesses and interest groups to further council's overall goals. ACCOUNTABILITIES Manage outdoor experience programming in the council's jurisdiction that could include: Management of weekend programming Management of summer overnight and day camp programming Recruiting, training and management of seasonal staff and year-round staff Coordinating services of all program and site vendors (food, supplies, program providers, etc.) Risk management, safety, security and crisis communication plans Development and delivery of all program activities for council-owned camps and geographic regions. Build and maintain partnerships with area organizations, businesses and interest groups that enhance program offerings to our membership. Provide leadership, coaching, feedback and development to seasonal staff ensuring measurable goals and accountabilities for customer service and member experience are set and achieved. Serve as an expert resource for staff and volunteers on the Girl Scout Leadership Experience program model, staying up-to-date and informed of expansion and changes in the evolution of the program. Establish and manage proactive risk management practices that address safety within the camp experience and environment for staff and participants. Provide leadership to staff in this area and in crisis response. Provide an annual calendar of program activities designed to meet the needs of girls. Work with the Director of Business Analytics to develop and maintain a quantifiable evaluation process and report to senior leadership regarding achievement of outcomes. Work with the council marketing department to design and implement an outdoor experience marketing plan to meet attendance goals and maximize attendance. Participate in the development of the budget for assigned programs and manage budget for assigned areas. Manage ACA accreditation process and ensure assigned program sites meet or exceed evaluation criteria to maintain accreditation. Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans. Actively participate in developing environments that foster diversity, equity, inclusion belonging and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership. Perform other duties as necessary or assigned. Requirements QUALIFICATIONS Core Competencies Outdoor Program Development Sales Ambition & Drive Achieve Results Problem Solving Marketing Knowledge Project Management Budget Administration Judgment & Decision Making Team-building & Development of Others Qualifications Bachelor's degree in recreation, education, non-profit management or related field or an equivalent combination of education and directly related experience Minimum of two years of demonstrated experience in youth program development and management of camp programs, including supervision of employed staff. Demonstrated competency in community organizing, planning, time management and problem-solving/conflict management. Willingness and ability to work regular and varied hours, including some evenings and most weekends; extended days and hours during summer camp season Willingness and ability to live on-site during the summer camp season, which may include moving between up to three camp properties. ACA Standards Visitor status or willingness to obtain Certification in or ability to become certified in first aid and one or more of the following: lifeguard instructor, archery instructor, boating and climbing. Training can be provided. Experience overseeing seasonal food service staff and health staff ADDITIONAL REQUIREMENTS Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont. Successfully pass criminal and driver background investigation. Minimum age 25 Valid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis, and willingness and ability to travel throughout the council's geographic area. PHYSICAL DEMANDS & WORK ENVIRONMENT The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine, and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. DISCLOSURE & ACKNOWLEDGEMENT The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All employees of the Girl Scouts Carolinas Peaks to Piedmont are employees "at will." Salary Description $39K - $45K/year

SYNCO Properties, Inc. is a dynamic customer-focused real estate management company dedicated to fostering strong communities and delivering exceptional service. We pride ourselves on our collaborative team environment, commitment to professional growth, and the opportunity to make a meaningful impact on the lives of our residents and clients. Additionally, we offer a competitive benefits package designed to support the well-being and success of our team members, including the following: Competitive Salaries and Bonus Programs Medical, Dental, Vision Insurance Short- and Long-Term Disability (STD/LTD) Life Insurance Virtual Mental Health - Talk Space 401(K) Plan with Company Match Competitive Paid Time Off Program Paid Holidays Generous Employee Apartment Rental Discounts On-call Appreciation - $150 per week while on-call Training, Promotional Opportunity and Advancement Wellness Reimbursements - Up to $200 Annually New Employee Referral Program - $1,000 Position Summary The Service Supervisor is responsible for participating in and supervising the on-going routine maintenance of the property and grounds, the overall cleanliness and curb appeal, and service to the residents of the community. He/she ensures that the preventive maintenance program minimizes the need for repairs and preserves the physical property for maximum life. They are also responsible for advising and coordinating with the Community Manager any problem areas and abnormal maintenance problems and service requests. The Service Supervisor ensures efficiency, compliance, and customer satisfaction. Key Responsibilities include: Inventory & Documentation Manage parts and equipment inventory, preventive maintenance schedules, and records for repairs, replacements, warranties, and maintenance files. Submit accurate and timely management reports, OSHA documentation, and Worker's Compensation records. Contractor Management Schedule on-call staffing and oversee outside contractors for repairs and turn processes. Negotiate contracts, provide job scopes for quotes, and ensure contractor compliance with terms, quality, and timelines. Monitor contractor behavior and report issues to appropriate management personnel. Maintenance Oversight Supervise building maintenance, including mechanical, electrical, plumbing, carpentry, grounds, pools, and other areas. Implement and maintain preventive maintenance programs for unit turnovers and safety protocols. Ensure timely completion of service requests and emergency maintenance, adhering to a 24-hour response goal. Customer Service Promote professionalism and diplomacy in interactions with residents, staff, vendors, and contractors. Training & Supervision Train and evaluate maintenance staff, ensuring compliance with OSHA, EPA, and corporate safety standards. Address performance issues and maintain confidentiality of resident and company information. Purchasing & Energy Conservation Maintain inventory, control purchases, and ensure cost-effective procurement of parts and materials. Implement energy conservation measures in vacant units, common areas, and operations. Additional Duties Maintain pool compliance logs, inspect grounds daily, and ensure adherence to key policies. Respond to on-call emergencies as required and complete other duties as assigned. Qualifications and Skill Requirements A qualified candidate will have a minimum of 5 years residential apartment maintenance experience including the following skill sets: HVAC, heat pump repair, appliance repair, electrical circuits, aluminum wiring upfitting (if any), electrical controls, air balancing, test equipment, power tools, refrigeration, carpentry, locks, plumbing, concrete and paving repairs, residential sewer systems, welding, piping, shingle and flat roof repairs, and landscaping required. Additional Requirements include: High school diploma or GED Some college credits/college degree, supervision courses preferred. CPO certification required HVAC/CFC Universal Certification required Capable of lifting a minimum of 50lbs, walking the property, climbing stairs and working from ladders. Must maintain a valid driver's license and vehicle insurance at all times Required after hours and weekend on-call support Light computer skills preferred Regulatory and environmental certifications such as lead, asbestos, renovations and repairs preferred. Above average verbal and written communication skills required. We look forward to your reviewing your qualifications to join our team!

Service Supervisor BH Job ID: 3527 SF Job Req ID: 16456 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job title: Service Supervisor Location: Greensboro, NC About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all makes of rotary screw and reciprocating air compressors and compressed air system components. The Service Supervisor also has responsibility for the Service P&L for their Customer Center. Responsibilities: * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements: * Associate's Degree * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people * Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. Core Competencies: * Advanced operating knowledge of Microsoft office software and other basic computer usage. Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. * Advanced verbal/written communication skills * Advanced customer service skills including conflict resolution, communication, negotiation, etc. Preferences: * Bachelor's degree in engineering, engineering technology, business * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Travel & Work Arrangements/Requirements * Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************

Under the direction of the Director of Dining, Dietitian, or Center Administrator, the Dining Services Supervisor supervises all operations in dining to assure satisfaction and client retention. Responsibilities may include but are not limited to any of the following duties and functions:Directs daily operations of food service operations in dining room to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.Directs catering operations, including waited table service, bars, continuous break stations, and buffet lines.Supervises day-to-day work activities by delegating authority, assigning, and prioritizing activities and monitoring operating standards.Manages by providing positive and constructive feedback to employees in order to reward, coach, correct, and motivate.Establishes a safe work environment for employees by providing safety-related training and equipment maintenance, and by ensuring compliance with UCHS and Sodexo safety and loss prevention programs and with standards. Establishes operating standards, implements quality improvements, and communicates them to employees. Works alone or part of a team preparing the set up and serving of prepared meals for residents.Directs cleaning procedures and assures that all sanitation standards are met. Instructs workers in methods of performing duties and supervises and coordinates work of employees to promote efficient operation.Responsible for overall operation of the facility's dining rooms.Cleans work areas, tables, cabinets, and food prep equipment.Screens and selects food service personnel in consultation with Director of Dining Services.Orients, trains, supervises, disciplines, and evaluates new food service personnel.Minimal Education:High school diploma preferred. Minimal Experience:One year food service/kitchen experience in a hospital, institutional or restaurant setting preferred. Experience in long term care or health care is preferred.Other Qualifications:Certification as a ServSafe Certified Food Protection Manager required. Hours - Monday to Friday ; 7a - 4p

The Service Operations Manager is responsible for overseeing the daily operations of the service department, ensuring high efficiency, and maintaining customer satisfaction. This role combines leadership with technical expertise to manage a team, handle service requests, and optimize service delivery. Key Responsibilities: Quote Management & Pricing: Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines. Research and suggest cost-effective alternatives for replacing outdated components while maintaining performance. Revise and update quotes based on customer feedback to support repair and project sales. Vendor and Cost Management: Compare pricing from multiple vendors to ensure competitive quotes. Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive. Team Leadership & Development: Supervise and assess the performance of technicians, providing feedback and conducting evaluations. Identify training needs and support the development of technical staff. Schedule and assign tasks to ensure efficient coverage across the service team. Quality & Equipment Oversight: Ensure service vehicles and tools are maintained in good condition. Keep accurate calibration records for all testing equipment. Scheduling & Project Coordination: Manage customer preventative maintenance (PM) and repair schedules. Track and report on PM backlogs, ensuring proper allocation of technician hours. Oversee billing audits, timesheet reviews, and job number accuracy. Safety & Compliance: Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE). Manage the distribution of uniforms, ensuring technicians maintain a professional appearance. Qualifications: Experience: Minimum of 5 years in a leadership position within a commercial or industrial service department. Technical Expertise: Strong knowledge of electrical and HVAC systems; hands-on experience is an advantage. Skills: Excellent attention to detail, analytical abilities, and problem-solving skills. Proficient in MS Office to include Outlook, EXCEL and Word. Attributes: A proactive, customer-focused attitude, with the ability to thrive under pressure and adapt to shifting priorities. Communication: Strong verbal and written communication skills. What We Offer Supportive work environment Eight paid holidays Starting earning three weeks of vacation first year Company paid life insurance, short and long term disability 401(k) match of 100% up to 4% AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Service Supervisor BH Job ID: BH-3527 SF Job Req ID: Service Supervisor Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job title: Service Supervisor Location: Greensboro, NC About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all makes of rotary screw and reciprocating air compressors and compressed air system components. The Service Supervisor also has responsibility for the Service P&L for their Customer Center. Responsibilities: * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements: * Associate's Degree * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people * Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. Core Competencies: * Advanced operating knowledge of Microsoft office software and other basic computer usage. Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. * Advanced verbal/written communication skills * Advanced customer service skills including conflict resolution, communication, negotiation, etc. Preferences: * Bachelor's degree in engineering, engineering technology, business * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Travel & Work Arrangements/Requirements * Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit ************* What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.