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Customer service manager jobs in Wisconsin - 4,347 jobs

  • Retail Manager

    Cracker Barrel Old Country Store 4.1company rating

    Customer service manager job in Madison, WI

    They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company. What You'll Do - You'll Make the Moment As a Cracker Barrel Retail Manager, you're a leader who focuses on people and creating a welcoming place where guests find more than just great products, but also a memorable experience. You will oversee all aspects of retail operations from merchandising and inventory to driving sales and developing your team. Backed by the right tools and training, you'll set the example and inspire your team to share the goodness of country hospitality. So if you're someone who…. Leads with a warm, confident style Keeps the store running smoothly while lifting up your team Drives sales and creates a shopping experience guests can't forget Balances hands-on attention with big-picture vision Has 2+ years of retail management experience Can work a 45-hour week (five 9-hour shifts), including holidays and weekends as needed Has a high school diploma or GED equivalent … come on in, we've been expecting you! Focus on You We're all about making sure you're taken care of too. Here's what's in it for you: Good Work Deserves Good Pay: Competitive Annual Salary | Annual Merit Increase Opportunities | Quarterly Bonus Opportunities Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program Grow and Thrive Your Way: Over 90% of General Manager and District Managers openings are filled internally| Tuition Reimbursement | Professional Development Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! A Little About Us Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal. See for yourself. Apply now. Cracker Barrel is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
    $37k-56k yearly est. 2d ago
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  • Plant Manager

    Trulite Glass & Aluminum Solutions 4.3company rating

    Customer service manager job in New Berlin, WI

    This role is not open for submissions from outside staffing agencies Plant Manager We are actively seeking a Plant Manager for our New Berlin, WI facility. The Plant Manager will direct and manage plant operations with overall responsibilities for Production, Maintenance, Quality, Safety, Inventory and Cost Control, Logistics, and other production-related activities. We are growing at a tremendous rate which presents a fantastic opportunity to join our company and achieve long-term career goals. WHO YOU ARE: A Change Management Leader, a Team Builder with a focus on Safety, who is Goal Oriented and has a Servant Leadership work style. The Plant Manager is responsible for: Directing and managing plant operations for production, maintenance, quality, and shipping and receiving. Setting production goals, monitoring, and managing all aspects of production. Implementing cost effective systems of control over capital, operating expenditures, workforce, wages, and effective use of labor. Managing capital asset maintenance. Establishing and monitoring overall plant performance for production and quality standards. Controlling and minimizing labor overtime, premium freight, and repair expenses. Maintaining, adjusting, or replacing existing plant facilities and equipment when necessary. Providing leadership and training to accomplish the company goals and objectives. Implementing and maintaining preventative maintenance programs. Incorporating shop floor organization and plant cleanliness processes. Providing direction, development, and leadership to production supervisors. Managing and monitoring branch safety conditions to ensure full OSHA compliance and to reduce the incidence of work-related injury to employees. Communicating regularly with senior management and support functions. SKILLS YOU BRING: 5 years manufacturing experience with minimum 3 years supervisory experience in a GLASS fabrication environment Bachelor's degree or combination of education and experience Business finance acumen and P&L knowledge/experience Background with manufacturing methods, process improvement programs and procedures including Lean manufacturing techniques required Must have excellent follow through and communication skills with the ability to prioritize tasks and manage multiple assignments Production and Capacity Planning Background WHY CHOOSE US: We offer the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job. We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you we value you as an employee and how we will help you achieve financial independence. We are one of North America's largest fabricator and distributors in our industry, with many facilities throughout the United States and Canada. With its unmatched product line, we have created a Total System Approach to satisfy virtually any customer requirement. We have the products, equipment, and an experienced team to take projects from design concepts with the architect to final installation by the contractor. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
    $101k-131k yearly est. 4d ago
  • Service Center Manager

    Valvoline Instant Oil Change 4.2company rating

    Customer service manager job in Madison, WI

    Geared for the Driven At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone. What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met Responsible for inventory, labor management and financial performance of the service center Mentor, lead and train the team to optimize their development Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers Help maintain a clean, well-organized service center and facilitate a safe and secure working environment Provide superior customer service leadership Build trust and win repeat, loyal customers How you'll succeed You are friendly and willing to work as part of customer-focused team Have effective interpersonal, oral communication skills Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages Knowledge of cash handling, facility and safety control policies and practices Reliable transportation to and from work Ability to occasionally lift up to 50 pounds Be able to stand for extended periods of time and climb stairs Have full mobility and are able to twist, stoop and bend High school diploma or equivalent 2 years managerial/supervisory experience in the quick lube/automotive business is required Benefits include: Competitive pay & flexible work schedule On-the-job training Paid biweekly Company provided uniforms and tools We promote from within- a commitment we are passionate about No late evenings Paid time off and holidays* Medical, dental, vision, and 401(k) savings plans* *Terms and conditions apply, and benefits may differ depending on location Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email **************************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $31k-38k yearly est. 5d ago
  • Assistant Service Center Manager

    Valvoline Instant Oil Change 4.2company rating

    Customer service manager job in Madison, WI

    Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone. What you'll do As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also enjoy playing a role in your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. Deliver a positive first impression to each guest with a warm and friendly greeting Build trust and win repeat, loyal customers Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center Responsible for inventory, labor management and financial performance of the service center. Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures Mentor, lead and train the team to optimize their development Help maintain a clean, well-organized service center and facilitate a safe and secure working environment Provide superior customer service leadership How you'll succeed You are friendly and willing to work as part of customer-focused team Have effective interpersonal, oral communication skills Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages Knowledge of cash handling, facility and safety control policies and practices Ability to occasionally lift up to 50 pounds Be able to stand for extended periods of time and climb stairs Have full mobility and are able to twist, stoop and bend High school diploma or equivalent Six months of supervisory experience or related experience/training preferred Benefits include: Competitive pay & flexible work schedule On-the-job training Paid biweekly Company provided uniforms and tools We promote from within-a commitment we are passionate about No late evenings Paid time off and holidays* Medical, dental, vision, and 401(k) savings plans* *Terms and conditions apply, and benefits may differ depending on location Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email **************************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $31k-38k yearly est. 5d ago
  • Mechanical Field Service Manager

    Toshiba America Energy Systems

    Customer service manager job in West Allis, WI

    We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together. Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions - new equipment, retrofits, maintenance, outage planning and more - for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants. Position Summary We are seeking a Mechanical Field Service Manager to work out of our West Allis, WI office. The Mechanical Field Service Manager is responsible for the planning and execution of customer maintenance outages within the North American Toshiba fleet as well as Other OEM Steam Turbines and Generators. This role directly manages Toshiba's domestic Field Service Technical Advisors and Site Managers, while working closely with supporting services such as craft labor, subcontractors, and commercial operations. Key responsibilities include ensuring safety, quality, on-time delivery, budget adherence, and customer satisfaction through direct involvement in outage planning and execution. This role supports opportunity development in collaboration with sales, engineering, and proposal teams, and is responsible for building all outage schedules and cost estimates during project bidding. They oversee outage execution, manage project tracking to budget, ensure compliance with customer requirements, and drive standardized completion of outages. Additionally, the role promotes continuous improvement in training and development within Field Services processes through the established TA Training Program. Essential Duties Collaborate closely with Toshiba Sales and Marketing to develop future opportunities for Field Services. Work with Toshiba Engineering to manage planned work scopes in alignment with fleet recommendations, provide practical and timely disposition of discovery work, and implement technological improvements to processes. Manage all aspects of the Field Service department, including employee safety, execution quality, on-time delivery, outage planning, resource and outage scheduling, department budgeting, performance appraisals, personnel development, and subcontractor coordination. Direct the development of estimates, specifications, and maintenance/work packages that define work scope and resource requirements for outage projects. Develop necessary performance plans and budgets to ensure adequate funding and staffing in support of the Company's goals and objectives for maintenance services. Establish cost control and review measures to monitor outage performance and ensure expenditures are prudent and within budget. Continuously identify and refine the proposal process to reduce quote cycle time. Travel Project Travel required, up to 25% during outage season. Education and Required Experience 10 years' experience in field service operations with experience in steam turbine and generator equipment maintenance and service. Strong initiative and self-motivation. Experience in managing a remote team. Solid engineering and commercial judgment skills. Strong analytical skills to prioritize work and troubleshoot issues efficiently. Advanced level of planning and organizational skills. Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of stakeholders both internal and external. Experience in effective procedure and process execution. Experience with the use and application of ERP systems. Proficiency in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer-based document management systems is needed. Familiarity with Microsoft Project is highly desired. Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.) While performing the duties of this job, the employee is regularly required to talk or hear and stand. The employee is occasionally required to walk, use hands to finger, handle or touch, stoop, kneel, climb, balance, crouch or crawl. The employee must occasionally lift and /or move up to 25 lbs. and rarely lift and/or move up to 50 lbs. The specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary depending on the customer's facility and the work to be performed. Work Environment While performing the duties of this job, the employee regularly travels to customer sites and is exposed to outdoor weather conditions, work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The work within a customer's facility is regularly loud and can often be extremely loud. Additional Info Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as generous t ime off. Toshiba is an Equal Opportunity Employer.
    $62k-102k yearly est. 5d ago
  • Plant Manager

    Trelleborg Sealing Solutions 4.6company rating

    Customer service manager job in River Falls, WI

    The Plant Manager is responsible for the day-to-day operations in River Falls, WI. The Plant Manager will successfully lead and direct the local operations, engineering, supply chain, maintenance and quality teams. Additionally, the Plant Manager will partner with the business to achieve both short term and long term financial operating goals while aligning with Trelleborg's Core Values. Tasks and Responsibilities: Develops a strategic manufacturing/capability plan to meet the market needs and organization's overall business plan and agreed objectives of sales, profit, cash, on time delivery, quality and other performance targets. Establish operating budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards. Ensure facility goals are established and driven to support Corporate Goals and Objectives Motivates team to generate sales revenue and profits to meet or exceed budget expectations Collaborates with Quality team to ensure SOPs are followed, corrective actions are implemented and repeated occurrences are resolved timely Partner with Human Resources to determine talent needs, improve employee engagement, performance management and overall alignment to the business unit's organizational structure Works with direct reports to communicate and update goals and/or metrics, illustrating objective evidence of improvement Allocate labor and capital resources to maximize productivity. Set, and monitor the performance of the plant against, standards and targets in areas such as manufacturing and administration efficiency, cost control, sales revenue, legal compliance, and human resource management. Provides monthly reports to communicate the financial, KPI and overall management performance Research, evaluate, and recommend investments in technology, capital, equipment, systems, or other assets that will enhance the plant's production capabilities. Develop and implement a variety of operating policies and procedures (in conjunction with corporate subject matter experts) to ensure that the plant meets it current and future production targets and quality standards. Drives key metrics regarding quality and continuous improvement Ensures CapEx projects are completed on time and in budget Performs process audits to monitor procedure and policy conformance Collaborates across functional areas to implement needed improvements (tools, equipment, procedures, forms, training materials, etc.) Actively promotes/builds a culture of continuous improvement Establish and champion a 5s protocol for the site Champion and help drive a top safety culture and clean working environment for all employees, achievement of all environmental and health and safety requirements. Education and Experience: 4-year degree in Engineering, Operations Management or any related field 8 years of operations experience Injection Molding experience preferred 5 years experience leading a team Previous P&L responsibilities Experience with Lean Sigma methodologies Competencies: Ability to communicate clearly by conveying and receiving ideas, information and direction effectively Ability to read, write, speak and understand the English language Ability to demonstrate adequate job knowledge to deliver a world class performance Ability to challenge oneself to consistently meet all goals and deadlines Willingness to strive for excellence by producing work that is free of errors and mistakes Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately Commitment to making improvements company wide Demonstrated competence using Microsoft Office Demonstrated ability to successfully present thoughts, ideas and information to large groups of people Ability to maintain a professional and respectful relationship with coworkers and company in a leadership capacity Ability to manage cross-functional teams, coordinate supplier/customer meetings Problem solving; Ability to overcome obstacles Ability to influence for impact Travel: Minimum travel as required Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
    $105k-143k yearly est. 3d ago
  • Plant Manager

    Truity Partners

    Customer service manager job in Lake Mills, WI

    Plant Manager (41874) Our client is an organization in the Lake Mills area looking for a Plant Manager. This company is looking for someone with a strong background in lean manufacturing, continuous improvement, and hands-on plant leadership. This leader will partner with the executive team to drive strategy, implement best practices, and lead change management initiatives. This position is on-site. The Plant Manager will be responsible for, but not limited to, the following: RESPONSIBILITIES Oversee daily production, fabrication, molding, quality, maintenance, and logistics to ensure efficiency and profitability. Partner with leadership to align operations with strategic growth. Prepare the plant for scalability to support organic expansion and acquisition integration. Define and communicate KPIs for production, quality, and delivery performance. Engage and motivate teams through clear communication and transparency. Deliver high-quality, on-time products that meet or exceed customer expectations. Champion a proactive safety culture across all plant operations and ensure compliance with regulatory requirements and ISO standards. Build trust and alignment across teams, mentor employees, and keep everyone moving toward shared goals. The Plant Manager will possess the following: EXPERIENCE REQUIRED 5+ years of progressive experience in manufacturing operations, plant management or operations leadership, ideally within fabrication, molding, or contract manufacturing environments. Proven success in leading teams through growth and/or change. Strong background in lean manufacturing, continuous improvement, production planning, and project management. Demonstrated ability to balance strategic thinking with hands-on execution in a mid-sized, entrepreneurial manufacturing organization. Excellent leadership, communication, and team development skills with the ability to engage employees at all levels. Bachelor's degree Must live within 40 miles of Lake Mills, WI. Equal Opportunity Employer
    $99k-137k yearly est. 5d ago
  • Plant Manager

    MSI Express 4.7company rating

    Customer service manager job in Rosendale, WI

    MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities. Provide overall direction for plant in areas of profit, costs, service, performance and general leadership. Responsible for maintaining and/or enhancing customer relationships, plant assets and a positive employment atmosphere. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES Provide leadership and direction to the plant in areas such as safety, sanitation, quality, customer service and maintenance. Develop site budget within corporate guidelines and manage plant resources including assets, inventory, and materials, to optimize profitability. Maintain a clear understanding of customer expectations for accuracy, quality and timelessness and develop methods for meeting or exceeding those expectations. Communicate company philosophy and policies clearly to hourly and management personnel. Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treats every individual with respect. Provide leadership to the management team in setting plant goals and standards, then achieve them. Develop strong management team members through the effective use of performance management processes and tools Monitor plant performance and develop/implement action plans to address areas of concern or opportunities in a timely fashion. This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems. To ensure adequate resources are available to support the development, implementation, maintenance and ongoing improvement of the Food Safety Management System. As the leader of the facility Management Team, designate an SQF Practitioner with appropriate responsibility and authority. Ensure that all staff members are informed of their responsibility to report food safety problems to personnel with authority to initiate action. Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel. Ensure that food safety fundamentals and safety plans are reviewed when changes are made which may affect food safety and quality. Perform any other duties as assigned. Minimum Education High School Diploma Undergraduate or graduate degree in business, or related field Minimum Experience Food manufacturing experience- Essential Experience with customer interaction- Essential Demonstrated salaried and hourly management skills- Essential Minimum Knowledge/ Skills/ Abilities P & L Management- Essential Objective Setting- Essential Project Management- Essential Contract Administration- Essential Staff Management- Essential Metric Development- Essential Communication Skills- Essential Apply today and join our rapidly growing team! - Inc. 5000 #124 fastest growing company in the Midwest. (2025) - Inc. 5000 #10 fastest growing company in the Midwest. (2022) - Inc. 5000 #165 fastest growing company in the Midwest. (2021) - Inc. 5000 #1,085 fastest growing company in the USA. (2023) - Inc. 5000 #622 fastest growing company in the USA. (2022) - Inc. 5000 #479 fastest growing company in the USA. (2021)
    $102k-133k yearly est. 3d ago
  • Store Manager

    Guess?, Inc. 4.6company rating

    Customer service manager job in Pleasant Prairie, WI

    The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.
    $40k-74k yearly est. 5d ago
  • Assistant Automotive Service Center Manager

    Blain's Farm & Fleet (Blain Supply, Inc.

    Customer service manager job in Madison, WI

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Starting base pay up to $23.50/hr The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for: Resolving customer issues Providing technical assistance and training for service technicians and advisors Supervising Service Center associates Performing Technician responsibilities as needed Demontrating awareness and compliance with Loss Prevention and safety policies. Qualifications Must possess a valid driver's license Great communication skills Prior Automotive Maintenance experience is preferred Prior supervisory experience preferred Prior Retail experience preferred Able to work evenings when needed and at least every other weekend Able to pass pre-employment drug screening and background checks Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date Must possess or have the ability to obtain forklift certification Ability to read and speak English and communicate with customers and co-workers *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications. EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $23.5 hourly 6d ago
  • District Manager (K-12 Foodservice)

    Organiclife, LLC: Smart Foodservice

    Customer service manager job in Milwaukee, WI

    OrganicLife is seeking an experienced K-12 District Manager to join our team and oversee food service operations at St. Marcus School in Milwaukee, WI! The District Manager is responsible for the overall planning, management, and oversight of district-wide food service operations within a K-12 school environment. This role ensures operational excellence, compliance, financial accountability, and high-quality service delivery across multiple school sites participating in the National School Lunch and Breakfast Programs. While this position provides oversight and guidance to the culinary team, its primary focus is on operational leadership, including people management, systems, processes, compliance, budgeting, reporting, and collaboration with district partners. Essential Tasks: Operations & District Oversight Oversee daily food service operations across assigned schools to ensure consistency, efficiency, and compliance with organizational and district standards. Plan, coordinate, assign, and monitor operational activities across multiple sites, providing hands-on support as needed. Identify operational challenges and implement improvements to processes, staffing models, workflows, and procedures. Ensure compliance with USDA regulations, National School Lunch Program (NSLP), and National School Breakfast Program (NSBP) requirements. Maintain accurate operational, financial, and production records across all locations. Prepare, review, and submit required reports, including production records, cash handling documentation, deposits, and compliance paperwork. Coordinate closely with school administrators, district clients, and support departments (maintenance, custodial, security, delivery, etc.). Attend district, client, and company meetings as required. Financial & Administrative Management Oversee inventory management, ordering, receiving, and storage practices to ensure accuracy, cost control, and product availability. Monitor food and supply budgets, identify cost-saving opportunities, and support financial performance goals. Ensure proper cash handling procedures, including register setup, balancing, deposits, and reporting. Review timesheets, schedules, and labor allocation to ensure efficiency and compliance. Team Leadership & Training Hire, onboard, train, and supervise food service staff with a focus on operational standards, safety, and service excellence. Provide coaching and performance management to site-level leaders and team members. Foster a positive, accountable work environment that supports employee engagement and retention. Ensure staff are trained on operational procedures, food safety, sanitation, and customer service expectations. Culinary Oversight Provide oversight and guidance to culinary teams to ensure menus meet nutritional guidelines, quality standards, and student preferences. Ensure consistency in food preparation, service, and presentation across sites. Support menu execution, seasonal offerings, and special programs in alignment with organizational standards. Monitor kitchen readiness, equipment functionality, and sanitation practices. Facilities, Safety & Compliance Ensure kitchens and service areas are properly opened, secured, and maintained. Oversee cleaning and sanitizing procedures for equipment, utensils, and work areas. Monitor refrigeration and equipment performance; coordinate maintenance as needed. Promote and enforce safety standards and best practices in all operational areas. Perform related duties as assigned. Knowledge, Skills, and Abilities Strong understanding of multi-site operations management within food service or a related environment. Working knowledge of USDA Child Nutrition Programs and regulatory compliance requirements. Experience with inventory control, ordering systems, budgeting, and financial reporting. Proven ability to lead, train, and supervise teams across multiple locations. Strong organizational skills with the ability to manage multiple priorities simultaneously. Ability to analyze operational data, identify trends, and implement improvements. Excellent interpersonal and communication skills; ability to collaborate effectively with staff, students, school personnel, and district partners. Ability to remain composed and effective in a fast-paced environment while maintaining a professional, customer-focused approach. Education and Experience Bachelor's degree or equivalent experience preferred. Experience with the National School Lunch Program (NSLP) strongly preferred. Minimum of three years of operations or district-level management experience in contract foodservice, education, hospitality, or a related field. Experience overseeing inventory, purchasing, labor management, and compliance functions. Culinary management experience is beneficial but not the primary focus of the role. Physical Requirements Some walking, moving, driving, carrying, bending, kneeling, reaching, handling, pushing, and pulling. Ability to lift a minimum of 50 pounds, stand for extended periods, and work in environments with varying temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
    $76k-127k yearly est. 5d ago
  • Plant Manager

    LHH 4.3company rating

    Customer service manager job in Beloit, WI

    Plant Manager - Manufacturing Operations Machining experience is required. Candidates without CNC machining background will not be considered. Employment Type: Full-Time Are you an experienced leader with a strong background in CNC machining? We are seeking a Plant Manager to oversee daily operations in a high-volume manufacturing environment. This role is critical to ensuring production efficiency, quality control, and on-time delivery while driving continuous improvement initiatives. Key Responsibilities Direct and optimize manufacturing operations to meet quality, cost, and delivery goals. Coordinate production schedules and resources for maximum efficiency. Partner with Maintenance to ensure proper upkeep of machines and facilities. Enforce safety and quality standards across all departments. Lead and develop a large team, fostering a culture of accountability and growth. Drive process improvements and participate in strategic planning initiatives. Qualifications Bachelor's degree in Engineering, Business, or related field is preferred. 7+ years of manufacturing management experience in a CNC machining environment. Strong leadership and team development skills. Knowledge of lean manufacturing principles. Excellent problem-solving and communication abilities. Important Notes: No relocation assistance or visa sponsorship is offered for this position. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
    $85k-128k yearly est. 3d ago
  • Zone Manager

    Truenorth Convenience Stores 4.5company rating

    Customer service manager job in Rhinelander, WI

    Job Title: Zone Manager Payroll Status: Exempt/Salaried Reports to: Senior Operations Manager Purpose: Provide support and direction to retail store team members within assigned area. Focusing on maximizing sales and developing operational efficiencies. Key areas of focus include improvement plans related to managing shrink, inventory, operating costs, labor hours, and team member relations. Develop and train store management and staff to drive sales through the creation of positive guest experiences. Zone Managers are required to support their assigned stores twenty-four (24) hours per day, seven (7) days per week, by being on duty or call. Arrangements must be made with the Senior Operations Manager for periods of time off. Duties and Responsibilities: · Responsible to ensure all store managers and team members are providing a professional image to include: Quality guest service, maintaining truenorth ready interior and exterior appearance, in a safe, well lit, work environment. Store image compliance is a continuous effort, ensuring compliance with the white glove inspection guidelines and MMP. Follow up on stores that fall below company expectations on White Glove and MMP. · Ensure that all stores within their responsibility adhere to food service safety standards. To include FIFO, code dating and proper cleaning of equipment. · Consistently review reports (P&L's, KPI's, GMROII'S) identifying areas of opportunity and implement solutions. Direct profit and loss accountability for each location. · Drives sales through proactive guest service, people development and operational efficiencies. Ensure that we maximize food service sales by having the right offering at the right time. · Must be familiar with all store equipment and the general operating functions of each. Must be able to make judgment calls regarding repair and replacement of all equipment. · Must be familiar with all aspects of the back office accounting system, as well as the in-ground inventory monitoring equipment and communications equipment. Required to diagnose problems in those areas. · Assist store managers with analyzing and follow local business trends; provide guidance to develop and implement plans to maximize sales to meet or exceed store goals and objectives. Provide guidance on competitive gas pricing that will drive sales and maximize margin. · Review all store documents to ensure that managers and store team members are properly completing required reports, to include: shift report, video log, cigarette and lottery reconciliation. · Review banking procedures with all store managers and assistant managers, ensuring they understand and are complying with the company policy. · Knowledge of proper store plan-o-grams ensuring store reset. Proper stock of “A line” items to the specifications outlined by the merchandising department. Ensure stores are utilizing properly the control report; all sales areas must be adequately stocked, proper signage, and merchandise faced and clean. · Must be knowledgeable and assist with merchandising and food service programs. · Provide assistance and support for store managers and assistant managers in sales, merchandising promotions, and controllable expenses. · Required to conduct gasoline survey and price change implementation. · Required to be present for all assigned store audits; Zone Manager will conduct cash audit, verify lottery tickets and verify deposit slips. · Required to investigate losses identified by audit 1.0% or more: review invoices, voids, etc. · Must assist in identifying the source of cash and inventory shortages and develop action plans to resolve such shortages. · Responsible for investigating and preparing loss reports within twenty-four hours for the following: robberies, burglaries and internal theft. · Required to ensure store managers are familiar and comply with all federal, state, and local laws regarding wage and hour compliance, EEO, harassment, OSHA, and EPA. · Investigate and follow-up on guest complaints. Follow-up on Incident Reports. · Review Manager payroll hours, review payroll exception reports, identify stores with excessive overtime, exceeding store allocated hours and chronic failure of team members to follow clocking procedures. · Zone Manager must take an active role in recruiting and career development to include: continuous recruiting and prospecting program, interviewing potential managers, assisting and developing manager interview techniques, ensuring compliance with all federal, state and local employment laws and company policies. · Responsible for ensuring store managers are following company procedures in the recruiting and selection process for all new hires; must follow company guidelines for starting wages. Must have knowledge of company benefits. · Provide assistance/guidance regarding recruiting, onboarding and training ensuring all activities are legally compliant and follow corporate guidelines. · Responsible to ensure work schedules are prepared and posted in accordance with the procedure manual. · Required to review all payroll for their assigned district and approve it for payroll processing. Also required ensure stores are not exceeding payroll hours, schedule comply with scheduling efficiencies, and overtime kept to necessity. · Responsible to train and provide guidance to store managers on progressive discipline practices; ensuring that discipline is consistent and delivered when just cause standards have been practiced · Other duties as assigned Qualifications and Requirements · Must possess and maintain a valid driver's license and eligibility for coverage under the company's motor vehicle insurance policy. · Must have high school diploma or equivalent. · Required to travel to all assigned stores minimum of twice per month · Ability to conduct multiple tasks, prioritize and delegate assignments to complete all tasks and challenges. · Knowledge and ability to process information/merchandise through Electronic Point of Sale (EPOS) register systems. o EPOS systems include: Commander / Sapphire o Knowledge of E-store and possess the ability to trouble shoot problems, reset system, and assist with downloads. o Proficiency in MS Office Suite of products including outlook · Ability to operate and retrieve reports, process credit card transactions, and all aspects of lottery machines. Expose opportunities and investigate possible fraud. · Ability to communicate clearly both verbally and in writing with all levels of management, store team members and guests. · Ability and desire to train and develop all levels of store team members. · Possess the knowledge and ability to react calmly in emergency situations · Ability to freely access all areas of the store including store sales area, walk in cooler, back room, register area and fuel pumps. · Knowledge and ability to operate and use all equipment necessary to run the store. · Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds. · While performing the duties of this job, the team member is regularly required to talk and hear. · This position requires standing, walking, bending, stooping, climbing and reaching throughout the course of the shift. Frequent use of hands and fingers to handle or feel and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. · Ability to work varied hours/days to ensure coverage on all shifts. True North provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $45k-57k yearly est. 1d ago
  • General Manager

    The Military Veteran

    Customer service manager job in Milwaukee, WI

    TheMilVet is partnered with PE clients who are consolidating fragmented industries across America. These are industries that have no national presence or brands that dominate the market. Our PE partners create value through consolidation and quickly scaling the core business in a high growth environment. As an example, a sister portco in this fund grew its revenue from $0 to $2B in 4 years and after 300+ acquisitions. For more information about his strategy, we've included an article from the Harvard Business Review . Private Equity Needs a New Talent Strategy Our clients enter a market through acquisition, hire a leader to be its champion for growth [the General Manager], and begin to rapidly scale the local market. As the new market grows, they search for other local complementary businesses to tie under the newly hired GM. Assuming performance, the goal is for the new GM to grow into the market leader responsible for multiple companies. This PE client is a top-decile private equity fund with a long history of successful investments in professional, residential, and tech services. This specific holding company is an investment out of its 9th fund, which will have ~$4.5 billion of committed capital and is focused on acquiring and growing residential home services companies. Company revenue has grown from $0 to $400M in 12 months. Their executive leaders who are building this firm are experienced PE operators and represent an all-star team. Past GM hires have included high performing Veterans with strong leadership skills and next-level execution abilities. Military profiles include leaders from Special Forces, Ranger Regiment, the nuclear Navy, USMC Infantry and MARSOC, etc. Position Details: This is an opportunity to be a General Manager at one of the company's partner brands. The GM will oversee all aspects of a location's day-to-day operations; the person is the ‘sunrise and sunset' for the entire business. The GM will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. You will own the full operating P&L of a specific geography in the continental US and will be responsible for driving organic growth of the business. You will be supported by regional presidents, partner services teams that work at the holding company level, and adjacent business GMs. Additional primary responsibilities will include: Successful integration of tuck-in acquisitions that occur in your market area Hiring and managing business leaders within your company Partnering with peer GMs to ensure that best practices are shared across the full platform Working with peers and leadership to share best practices Your Professional Qualifications: Key attributes for the right hire: Unmatched will to win as a team Ownership mentality Growth mindset Able to identify opportunities, motivate employees, and create a culture of growth Data-driven decision making KPI focused Servant leader mindset History of building great teams of A-players with high retention Enjoys building a team-first mentality Bias for action History of operating at high pace of play Deep respect for blue-collar workers Compensation: Upper $100Ks - Low $200s OTE Performance-based equity Industry-leading benefits package
    $45k-81k yearly est. 1d ago
  • Director, Customer Service - CAM

    Carlisle Companies Inc. 4.2company rating

    Customer service manager job in Waukesha, WI

    The Director, Customer Service will lead the strategy, structure, and performance of the Carlisle Architectural Metals (CAM) Customer Service organization across all five brands and regions. Reporting to the VP of Growth, this role is responsible for building a unified, high-performing service organization that delivers a best-in-class customer experience aligned with CAM's SPEQ promise-Speed, Protection, Expertise, and Quality. This leader will oversee customer service teams operating across multiple ERP environments, ensuring consistent service standards, efficiency and accuracy, scalable and standardized processes, and strong alignment with Sales and Operations teams. The Director will be instrumental in advancing CAM's "One CAM" service model and driving measurable improvements in responsiveness, quality, and customer satisfaction (NPS). Duties and Responsibilities: Leadership and Strategy * Develop and implement a comprehensive "One CAM" customer success strategy that aligns with company growth goals, channels, and the unique needs of the industry. * Lead, mentor, and manage a team of customer service professionals to improve department retention, engagement, and performance. * Build a culture of empowerment, accountability, and collaboration across geographically dispersed teams. * Collaborate with leadership to ensure customer success strategies are integrated with broader business objectives. * Define service standards, communication protocols, and escalation procedures; implement consistently across all customer service teams. * Translate corporate objectives into operational goals and KPIs for response times, order accuracy, NPS, and customer experience excellence. Operational Customer Service Excellence * Oversee day-to-day customer service operations across brands and locations, ensuring standardization and scalability of order management processes. * Ensure effective resource planning and workload balancing across teams to support fluctuating demand and seasonality. * Develop and maintain SOPs and performance metrics for quote turnaround, order entry, fulfillment accuracy, and issue resolution. * Utilize data analytics and dashboards to monitor trends, identify process gaps, and drive continuous improvement initiatives. * Collaborate with IT and Finance to ensure alignment of CRM, ERP, and customer support tools for seamless data flow and visibility via Power BI. Customer Advocacy * Serve as the senior escalation point for customer issues requiring cross-functional coordination or executive visibility. * Establish and manage a closed-loop feedback process to capture and act on customer input through surveys or NPS channels. * Promote a customer-first mindset through training, recognition, and consistent reinforcement of CAM's brand promise. Continuous Improvement and Innovation * Lead process simplification and technology adoption to enhance efficiency and reduce manual work. * Partner with Pricing, Estimating, and Field Service teams to improve speed and accuracy from quote to invoice. * Champion automation, self-service tools, and training programs to elevate the customer experience and free up capacity for value-added service. * Continuously evaluate and improve customer success processes and workflows to enhance efficiency and effectiveness. Reporting and Communication * Provide regular updates and reports to the executive team on customer success metrics, pricing strategies, and service performance. * Utilize data and customer feedback to drive improvements in service delivery, pricing accuracy, and overall customer engagement. * Communicate customer insights and feedback to relevant departments to inform product development, process improvements, and strategic planning. Required Knowledge/Skills/Abilities: Knowledge * Deep understanding of order-to-cash processes in a manufacturing or building products environment, including production processes, market trends, and regulatory standards. * Working knowledge of ERP systems (SAP preferred) and CRM platforms for customer lifecycle management. * Familiarity with distribution networks, rep models, and direct sales channels in construction and architectural metals. * Knowledge of best practices for enhancing customer satisfaction, loyalty, and retention. * Expertise in using data and analytics to drive decision-making and improve customer experience. Skills * Proven ability to lead multi-site, multi-brand service operations in a fast-paced environment. * Exceptional verbal and written communication and relationship management skills with internal and external stakeholders. * Strong analytical and problem-solving ability; skilled at leveraging data to drive operational decisions. * Demonstrated success in managing change, building culture, and implementing process discipline across teams. * Skilled at creating and nurturing strong relationships with key customers, understanding their needs, and advocating for their interests. Abilities * Ability to build and execute a long-term customer service vision that aligns with business strategy and brand experience goals. * Capable of balancing strategic leadership with hands-on operational management. * Able to collaborate cross-functionally and influence without authority in a matrix environment. * Strong ability to manage multiple projects simultaneously, ensuring timely and successful execution. * Skilled at implementing creative solutions that enhance customer interactions and improve service delivery. Education and Experience: * Bachelor's degree in Business, Operations, Sales, or related field preferred (or equivalent experience); MBA or advanced degree preferred. * 10+ years of progressive experience in customer service or customer experience leadership, account management, or related roles, with at least 5 years in a leadership position within a like industry. * Strong analytical skills with the ability to leverage data to drive strategic decisions and improvements. * Strong focus on the customer mindset and commitment to CAM's SPEQ principles. * Excellent communication, negotiation, and interpersonal skills, with demonstrated ability to engage and influence stakeholders at all levels. * Experience with customer success and CRM software (e.g., SAP) is a plus. * Proven success leading multi-site teams, integrating systems and processes, and managing change at scale. * Experience driving KPIs such as NPS, order accuracy, and response time. Working Conditions: Location/Hours: This position is based in a typical office environment at one of CAM's main hubs, Waukesha, WI (HQ), Baltimore, MD, Acworth, GA, Tyler, TX, Elk Grove Village, IL, or Phoenix, AZ. The environment is professional and collaborative, with access to modern office tools and systems. Standard work hours are 40-50 hours per week, Monday through Friday. Flexibility may be required based on customer and business needs. Travel Requirements: This role involves approximately 30% travel, primarily within the United States, to visit customers, oversee regional operations, and attend industry events. Occasional international travel may be required. Work-Life Balance: The company supports a healthy work-life balance and offers flexible working arrangements where possible. While customer demands may occasionally require extended hours, CAM is committed to helping employees effectively manage work and personal commitments. #LI-KM1
    $112k-144k yearly est. 4d ago
  • Customer Experience Manager - Victoria's Secret PINK - Southridge - Greendale, WI

    Victoria's Secret 4.1company rating

    Customer service manager job in Greendale, WI

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.5-28.2 hourly 21d ago
  • Enterprise Customer Success Manager

    JAMF Corp 3.8company rating

    Customer service manager job in Eau Claire, WI

    At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Minneapolis,MN and Eau Claire,WI metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis,MN and Eau Claire,WI metro areas. #LI-Hybrid What you can expect to do in this role: * Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. * Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. * Partner cross-departmentally to advocate and act as the voice of the customer internally. * Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. * Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. * Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. * Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. * Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. * Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics * Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally * Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: * 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) * 1+ years of experience with Apple products in a professional setting (Preferred) * Fluent in Spanish languages (Preferred) * Ability to communicate effectively with both technical and nontechnical stakeholders (Required) * Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) * Experience working with executive stakeholders (Preferred) * Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) * Collaborative team mentality with proven ability to execute across cross-functional teams * Strong attention to detail and ability to speak to value and ROI * Ability to multi-task and prioritize duties * Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: * Named a 2025 Best Companies to Work For by U.S. News * Named a 2025 Newsweek America's Greatest Workplaces for Gen Z * Named one of Forbes Most Trusted Companies in 2024 * Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families * Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work * We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. * You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf * We set achievable targets, help each other out, and share best practices across the team. * You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $55,420-$162,350 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************
    $55.4k-162.4k yearly Auto-Apply 60d ago
  • Customer Service Manager

    Schneider National Inc. 4.3company rating

    Customer service manager job in Green Bay, WI

    Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to operations associates and new business start-ups. Responsibilities * Establish and maintain positive relationships with customers. * Interact with and support other departments. * Work with leadership team to monitor and manage equipment utilization. * Identify growth opportunities. * Provide input into the development and management of customers' accounts. Skills and qualifications * Bachelor's degree preferred or equivalent work experience. * Two plus years of customer service experience preferred. * Leadership experience preferred. * Have strong written and oral communication skills. * Able to manage multiple priorities. Pay and benefits * Medical, dental and vision insurance. * Company-paid life insurance. * 401(k) savings plan with company match. * Paid time off and paid holidays. * Results-based incentive pay program where you can earn above and beyond your base pay. * Tuition reimbursement. * See full list of customer service benefits. Schneider's inclusive culture Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
    $36k-52k yearly est. 7d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Wisconsin

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Must possess a valid state driver's license; some license restrictions may prohibit a candidate from being eligible for this position Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States #EnvoyOut Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $32k-41k yearly est. Auto-Apply 8d ago
  • Adobe Experience Manager (AEM)

    Sonsoft 3.7company rating

    Customer service manager job in Milwaukee, WI

    Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Preferred • At least 3 years of experience with Adobe Experience Manager (AEM). • At least 4 years of experience in AEM Skills • At least 4 years of experience in software development life cycle. • At least 4 years of experience in Project life cycle activities on development and maintenance projects. • At least 2-3 years of experience in Design and architecture review. • At least 4 years of experience in software development life cycle. • Ability to work in team in diverse/ multiple stakeholder environment • Experience to Telecom domain • Analytical skills • Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology. Additional Information ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- This is a Full-Time Permanent job opportunity for you. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD & H1B Consultants please. Please mention your Visa Status in your email or resume.
    $75k-118k yearly est. 60d+ ago

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