Client Manager - Crop Insurance
Customer service manager job in Yakima, WA
The Job
Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.
We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.
From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.
What You'll Be Doing
Work with customers and carriers to handle incoming service requests.
Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy.
Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels.
Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team.
Who We're Looking For
You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance.
You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support.
You're ready to throw all stereotypes of “insurance” out the window and love your job.
You're smart. You understand business and people.
You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
You're a team player. You maintain positive relationships with your colleagues-and you enjoy it.
You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
You love to learn. You're earnest about improving and pursuing professional development.
You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes.
You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.
Who
you
are is who
we
are.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
#MMANW
Auto-ApplyLead Customer Service Representative, Full or Part Time
Customer service manager job in Naches, WA
Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
* Leading a team of employees
* Entry level employee supervision
Great if you have:
* Retail and customer service experience
* Entry level management experience
* Sales associate or cashiering experience
* High School Diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Hiring Range: $16.66 to $16.66
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
Field Services Manager
Customer service manager job in Yakima, WA
Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies?
Company OverviewRACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job SummaryThe Field Service Manager leads a team of 5-10 field service technicians, overseeing the installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and other mission-critical communication infrastructure. This role requires high-level technical knowledge, strong leadership skills, and the ability to manage resources, drive service quality, and enhance operational efficiency.
The ideal candidate is a self-starter with a proven track record of leadership in agile, scaling organizations. They will balance team leadership, customer service, sales support, and cross-functional collaboration while ensuring operational success and a seamless service experience. This role also involves contract compliance, performance analysis, and leveraging tools to optimize operations.
Operating in a hybrid work environment, the Service Manager will primarily be based at the service center to lead daily operations while strategically managing on-site visits to customer locations to ensure service quality, and oversee field operations.Role Responsibilities:
Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.
Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
Provide high-level technical direction for diagnosing and resolving complex system issues.
Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
Track and analyze service center performance, technician productivity, and customer satisfaction.
Prepare reports on contract statuses, operational performance, and service challenges for senior management.
Evaluate trends and project outcomes, recommending process improvements.
Maintain accurate documentation of all service activities and customer interactions.
Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
Qualifications:
5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
Proven ability to lead and develop field service technicians in a fast-paced environment.
Expertise in resource management, scheduling, and service forecasting.
Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
Technical Skills:
Bridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.
High-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.
Proficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.
Analyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.
Oversees system installations and maintenance, ensuring all work meets all requirements.
Evaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.
Managerial Skills:
Proven experience leading and mentoring teams, ensuring strong technical performance and professional development.
Strong decision-making skills, capable of managing multiple projects under tight deadlines.
Experience with workload forecasting, staffing planning, and technician scheduling.
Analytical and problem-solving mindset, using data-driven insights to optimize service operations.
Preferred Skills:
Experience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).
Project management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.
Familiarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.
Knowledge of two-way radio systems, modern P25 radio architecture, LAN network infrastructure, and civil processes (including construction, grounding, and electrical systems) as they relate to communications infrastructure.
Benefits We Can Offer You:
Health, dental and vision insurance
401k and company match
Annual Performance Review and Accompanied bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company-provided uniforms and safety equipment
Safe, clean & friendly work environment
If you are a talented and experienced Field Servies Manager with experience in LMR Managment who is looking for a challenging and rewarding opportunity, we encourage you to apply
Auto-ApplyService Manager
Customer service manager job in Yakima, WA
Yakima CDJRF is a well-oiled machine, with a state-of-the-art facility, and a stable, long-term team. The right person will step into a shop that runs well and has the right systems in place. This is an excellent career opportunity for the right individual who is ready to take their career to the next level.
Capacity:
5 Advisor Desks
13 Technician Stalls
2 Oil Change Stations
4 Detail Bays
1 Alignment Rack
Benefits:
Health and Dental Insurance
Paid Time Off
401(k)
Paid Life Insurance
Schedule: Monday - Friday - Closed Weekends!!
All inquiries will remain confidential.
Apply Today!
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Auto-ApplyPT Customer Service Leader
Customer service manager job in Granger, WA
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
Dining Services Manager
Customer service manager job in Yakima, WA
Early Access to Paycheck with Earned Wage Access is available for Hourly Associates
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.
Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Responsibilities
Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.
Develops standards for organization and supervision of dining services.
Maintains quality dining services within the prescribed budget.
Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals.
Oversees the food preparation and cooking, to ensure meals are prepared per company procedures.
Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
Prepares cleaning schedule, production worksheet and staff schedules.
Maintains inventory of food and nonfood items.
Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services.
Develops and directs cost control system; prepares and submits department budget to director.
Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed.
Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control.
Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications
Education and Experience
High school diploma or general education degree (GED) required. Two to four years experience in commercial kitchen, operation and line cooking, and/or training; or equivalent combination of education and experience.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. State food service certification required, if applicable. ACF Certified Sous Chef (CSC) preferred.
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Familiarity with Microsoft software preferred. Basic typing skills are essential. A thorough knowledge of food safety and sanitation, culinary nutrition, and supervisory management is required.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 25 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Occasionally
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Auto-ApplyPreschool Center Manager - Prosser
Customer service manager job in Prosser, WA
The describes the responsibilities of the overall responsibilities of day to day activities that occur at each Child Development Center. Furthermore, and more importantly, the role of Center Manager is a key middle management role for Inspire Development Centers. This role is responsible for building positive relationships not only with our children, parents, and staff, but also the communities in which they represent Inspire Development Centers.
Distinguishing Characteristics
Inspire Development Centers provides Early Childhood Education (ECE) and social services to more than 4000 children, in center based and home based setting, at more than 27 Child Development Centers (CDC) throughout the State of Washington. Inspire provides services under various federal and state funded programs with differing regulations and stipulations, which must be coordinated and adhered to, including, but not limited to: Regional Head Start (RHS), Migrant Seasonal Head Start (MSHS), Early Childhood Education and Assistance Program (ECEAP) and Early Head Start (EHS). The agency is required to meet an annual quota of non-federal share (in-kind) funds. A large majority of children's first language is Spanish.
Supervisory and Other Relationships
Center Manager reports to the Regional Director and guides and manages the overall supervision of Center Staff. They work closely with program and corporate staff, children and families and build and maintain strong relationships in the communities where their centers are based.
Examples of Essential Duties and Accountabilities
The following examples of duties and accountabilities illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.
1. Supervises the local service delivery plan to assure quality services are received by all children and parents, in keeping with Inspire Development Centers' Mission Statement and service delivery plan.
2. Mentor and coach Core Team members and line staff in performance of position duties; model the expected duties and activities; follow local service delivery plan and other governing documents.
3. Identifies the personnel needs of the center and adheres to agency protocol to recruit, interview, hire staff, and coordinates and/or provide staff orientation to personnel committee. Responsible for conducting weekly Core Team staff meetings and monthly general staff meetings, or as needed, coordinating monthly Parent Center Committee (PCC) meetings and providing transportation.
4. Performs essential administrative tasks such as: completion of performance evaluations, accounts payable, records control, Human Resources and payroll documents.
5. Collects, reviews, and approves local center reports to be submitted to Program Office and monitors timely submittal of all reports. Site visit reports will be utilized in the development of staff Performance Appraisals.
6. Closely monitors service delivery expenditures of multiple programs (Requisition(s), inventory, monthly budget, and allocation reports) in coordination with center Core Team members.
7. Facilitates the local transition plan and activities between center and local school(s); provides guidance with local center/community partnership development, and functions as an ex-officio member in the local Parent Committee (said ex-officio should not be delegated without prior approval).
8. Transmits pertinent information to line staff by serving as liaison between local center management, program office staff, training/technical assistance staff, and administrative staff. Participates in program trainings and workshops.
9. Coordinates with Safety Committee Members the inspection of the local facilities on an on-going basis to assure needed repairs and replacement of damaged equipment or supplies are done timely
10. Shows interest in furthering professional growth by attending staff meetings, workshops, trainings, and seminars.
11. Maintains confidentiality of program and client related information at all times.
12. Perform other duties as assigned.
Minimum Qualifications
Incumbents are required to demonstrate knowledge and abilities in these areas:
• Acquire an ECE state certificate OR 45 ECE related college credits with experience in teaching infant/toddler and/or Preschool children;
• Extensive knowledge and understanding of child development theories and practices;
• Experience in supervision and management;
• Experience working in a federally funded and regulated environment;
• Experience in policy and procedure processes;
• Experience in planning and facilitating groups;
• Excellent communication and interpersonal skills;
• Excellent problem-solving and decision-making skills;
• Understanding of the interrelationships between services and systems;
• Ability to review concise lessons plans for implementation;
• Ability to learn new tasks quickly and efficiently;
• Ability to handle multiple tasks simultaneously and meet deadlines;
• Ability to gather and analyze data for reports;
• Strong customer service focus;
• Ability to work with culturally diverse population;
• Proficiency with personal computer, including Microsoft Office; and
• Accurate data management, documentation and recordkeeping skills.
These skills and abilities are typically acquired through (*) a combination of education, experience and training, which would include two (2) years proven work related experience in child care setting, which will provide the competence and skills to perform the work of the position.
Preferred Qualifications
• Previous Head Start experience.
• English/Spanish bi-lingual fluency.
• Bachelor's degree in Early Childhood Education or related field with forty-five (45) ECE related college credits.
Position Requirements
Incumbents are required to have the following:
• Must be at least 21 years of age;
• Valid Washington State driver's license;
• Must provide a yearly driving abstract;
• Must maintain acceptable driving history;
• Proof of automobile insurance;
• Ability to travel to perform job duties and responsibilities;
• Must pass initial and periodic criminal and background check;
• Must pass initial and periodic Department of Early Learning (DEL) background check;
• Must pass initial and periodic employee health clearance; (present it within forty-five (45) days of employment);
• Current Food Handler card; (obtain the training within thirty (30) days of employment);
• Current First Aid / CPR cards, (obtain the training within thirty (30) days of employment);
• Subject to initial and periodic TB screen;
• Human Immunodeficiency Virus (HIV / AIDS) training, (obtain the training within thirty (30) days of employment);
• Blood Borne Pathogen training, (obtain the training within thirty (30) days of employment);
• Subject to random drug screen;
• Obtain required initial STARS/MERIT training within six (6) months of employment of position;
• Obtain Fifteen (15) hours continuing education training;
• Sign an Educational Professional Development Plan (PDP) to obtain an AA or BA degree in Early Childhood Education (ECE), or related field with thirty (30) college credits in ECE.
• Must sign a Confidentiality Agreement; and
• Must complete and sign a Conflict of Interest Disclosure Statement on an annual basis.
Performance Accountabilities
The following are a list of essential functions and accountabilities that each Center Manager is responsible for managing under the guidance and direction of the Regional Director and ECE Director.
Communication and Cooperation: Communicates effectively with all levels within the organization which include, children and families, staff, program and corporate staff and other outside vendors. Ensures that policies and procedures are clearly understood by those they manage. Maintains positive relationships with parents, staff and community.
Leadership: A self-starter, setting high personal standards and goals that displayed to our customers; children and families, staff and in the communities we serve. Has the ability to set goals, plan, and forecast and strategize in relationship to the overall mission of Inspire Development Centers. Has the ability to lead and drive organizational change when needed at the Center level. Understands the need and time to delegate responsibilities. Employees are "key" in the success of what we do at Inspire Development Centers. Develops employees by providing guidance, direction and support. Engaged and positive interactions in the communities their Child Development Centers are located. This includes being part of different community boards, functions and involving the center, parents and children in these activities.
Judgment: Is able to make sound and timely decisions in a professional manner. Works well under stress. Has the ability to forecast problems and understand when to ask for assistance. Assesses risk and consults with appropriate resources to ensure the program and center is not put at risk.
Achievement Focused; this area is an essential function of the role for Center Manager. Each Manager will assure compliance from several aspects and must be the expert or understand how to utilize resources or experts in the agency to ensure compliance and goals are met. Some of these items but not be considered all inclusive are: In-kind goal is met, enrollment numbers are met based on program guidance, USDA guidelines are followed to ensure full reimbursement, credentialed staff is hired and/or managed to a plan that meets Head Start Performance Standards, ratios are met at all times, licensing requirements are met and maintained, Federal and State guidelines to employment law are complied with as well as the Policies and procedures of Inspire Development Centers which include (DOL, L&I, EEO, FMLA, ADA understanding, communication, and reporting are handled timely and appropriately at the mid-management level.).
Job Knowledge: The Center Manager must be well informed and needs minimal direction day to day functionality of Center but understands when to seek guidance. Demonstrates knowledge of Head Start Standards, Licensing requirements, policies and procedures, and Federal and State regulations.
Benefits Information
A summary of benefits associated with this position can be found at ************************************ Temporary employees are not eligible for benefits.
Location Manager Prosser, WA
Customer service manager job in Prosser, WA
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
**Summary**
The Location Manager is responsible for leading the location team and focused on achieving the goals and priorities of the company. Priority is to ensure all location personnel has a vigorous understanding and adherence of company's safety policies and procedures along with supervising operational and support staffs at the location; including staffing, training, order fulfillment, inventory management, budgeting, fleet management, equipment maintenance, procurement and records retention. Directly, or through subordinate supervisors, supervises and trains all operations, administrative, and application staff and may supervise other location staff.
**Key Responsibilities**
+ In conjunction with Group and Simplot EHS&S function, ensures company safety programs (ex. CARE) are implemented, maintained, and regulatory requirements (i.e. DOT and environmental) are adhered to through weekly safety meetings, direct actions or management oversight. Ensures safety policies and procedures are communicated and followed along with maintaining and ensuring proper certifications.
+ Provides leadership to Location in coordination with the Market Manager and Crop Advisors to ensure efficient operations along with strong customer commitment (internal and external).
+ Organizes day-to-day operations resources, work practices and procedures to optimize utilization of resources and efficiency of the business. Manages operations, logistics, procurement, equipment, rolling stock, and facility improvements, which includes capital and project management accountability. Ensures effective workforce maintained by selecting, coaching, training, and managing performance of Location personnel.
+ Supervises service to walk-in customers, receives telephone orders from customers and Sales Representatives. Prepares product mix instruction sheets, Material Safety Data Sheets, and work orders.
+ Supervises the purchase of all products sold at the Location and ensures adequate inventory to meet sales and delivery needs. Ensures appropriate receipt and record keeping for Location inventory.
**Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.**
**Typical Education**
Associate's degree (A.A. or equivalent)
**Relevant Experience**
· 10+ years related experience and/or training
· Agricultural industry experience
· Demonstrated focus on meeting customer expectations and working to deliver excellent customer service.
· Excellent organizational and communication skills.
· Strong interpersonal skills; ability to lead, communicate and motivate teams.
· Creative problem solver.
· Ability to multi-task and prioritize workload in a fast-paced environment.
· Proficiency with Microsoft Office Suite. Ability to become familiar with industry related software.
· Financial acumen required.
· Advanced expertise relating to specific technology that could include some or all of the following: mechanical, equipment, record-keeping, specialized computer equipment and/or software packages, etc.
· Proactive in providing customer service and support beyond typical operational needs.
· Analysis and problem-solving abilities to deal with out of the ordinary assignments.
· Must have advanced interaction skills and the ability to successfully deal with people from other locations and regions.
**Required Certifications**
Valid Driver's License
**Other Information**
Equivalent combination of education and experience will be considered for meeting the minimum requirements of the role.
Job Requisition ID: 24282
Travel Required: None
Pay Grade: Global Grade 4
Location(s): SGS Retail - Prosser
Country: United States
Wage range or rate of pay: $80,000.00 to $100,000.00 Plus annual incentive plan eligibility
The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
Attractive total rewards package that includes:
+ Medical, dental, vision coverage
+ 401(k) savings plan
+ Paid Family Building Leave
+ Generous Paid Time Off - Eligible employees may accrue up to 160 hours in year 1
+ 10 Paid Holidays
+ Relocation Assistance Program (where applicable)
+ Education Assistance
+ Benefits details available at simplotbenefits.com
**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.*
**Nearest Major Market:** Kennewick
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage ) (T0760)
Customer service manager job in Yakima, WA
The Starting Hourly Rate / Salario por Hora Inicial is $18.00 USD per hour. The Pay Range / Rango salarial is $18.00 USD - $27.00 USD per hour. Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. (***********************************
**ALL ABOUT** **GENERAL MERCHANDISE**
Experts of store process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. This team conducts inventory accuracy, merchandise set-up and maintenance and pricing processes for all areas of the store. Experts enable efficient delivery to our guests by supporting pick, pack and ship fulfillment work.
**At Target** **,** **we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:**
+ Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
+ Experience in retail business fundamentalsincluding: department sales trends, inventory replenishment, and process efficiency and improvement
+ Experience executing daily/weekly workload to support business priorities and deliver on sales goals
**As a** **General Merchandise Expert** **, no two** **days** **are ever the same, but a typical day will** **most likely include** **the following responsibilities:**
+ Create a welcoming experience by greeting guests as you are completing your daily tasks.
+ When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
+ Thank guests and let them know we're happy they chose to shop at Target.
+ Execute daily tasks assigned to you by your leader to help achieve goals that align with business priorities including receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas.
+ If certified operate power equipment to move merchandise or store fixtures.
+ Execute processes including changing prices to products, merchandise set-up and maintenance, and inventory accuracy as directed by your leader for all areas.
+ Learn how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
+ Be knowledgeable about the resources, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
+ Demonstrate a culture of ethical conduct, safety and compliance.
+ Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
+ Support guest services such as back-up cashier,and digital fulfillment processes(such as picking and packing orders or delivering pickup orders to guests) andmaintaincompliance culture while executing those duties, such as federal, state, and local adult beverage laws.
+ All other duties based on business needs
**WHAT WE ARE LOOKING FOR**
**This may be the right job for you if:**
+ You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
+ You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
+ You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
**The good news is that we have some amazing training that will help teach you everything you need to** **know to be a** **General Merchandise Expert** **.** **But** **,** **there are a few skills you should have from the get-go:**
+ Welcoming and helpful attitude toward all guests and other team members
+ Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
+ Work both independently and with a team
+ Resolve guest questions quickly on the spot
+ Attention to detail and follow a multi-step processes
+ Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
**We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:**
+ Accurately handle cash register operations as needed
+ Climb up and down ladders
+ Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds withoutadditional assistance from others.
+ Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
+ Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
+ Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at ********************************************* .
**Benefits Eligibility**
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ********************************* | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: *********************************
**Americans with Disabilities Act (ADA)**
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Store Manager (P1-1483319-4)
Customer service manager job in Yakima, WA
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager:
You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.
Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program.
How we reward you:
* Free meals while working at Panda
* Generous compensation package with bonus opportunities
* Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
* Pre-Tax Dependent Care Flexible Spending Account
* 401K with company match
* Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
* Discounts at theme parks, gym memberships, and much more
* Opportunity to give back to your community
* Hands-on paid training to prepare you for success
* On-Going Career & Leadership Development
* Opportunities for growth into management positions
* On-going career and leadership development, including comprehensive training
* Continuous education assistance and scholarships
* Lucrative associate referral bonus
* Income protection including Disability, Life, and AD&D insurance
* Pre-Tax Dependent Care Flexible Spending Account
* Please refer to ***************************************************************** for details.
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
* High school diploma required
* Flexibility to work in a store within a 50-mile radius
* Able to work a flexible schedule, including weekends
* Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to *********************.
Pay Range: $29 per hour - $32 per hour
* Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.
store manager
Customer service manager job in Yakima, WA
Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don't just run a business-you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.
We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits.
We'd love to hear from people with:
* 3 years retail / customer service management experience or
* 4+ years of US Military service
* Strong organizational, interpersonal and problem solving skills
* Entrepreneurial mentality with experience in a sales focused environment
* Strong leadership skills and the ability to coach and mentor team partners with professional maturity
* Minimum High School or GED
Requirements:
* Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
* Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
Join us and connect with something bigger, apply today!
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
* If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or ***************.
Sr General Manager
Customer service manager job in White Swan, WA
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, cost management, employee retention, customer service, food quality, cleanliness and sanitation and district client satisfaction.
Responsibilities:
Manages salaried managers and hourly associates in the Food Service Department.
Oversees the overall management, direct client interface, direction and quality of the account.
The ability and dedication to train the Assistant Food Service Director to ultimately take on newly awarded contracts or other current business Leads program innovation efforts to ensure academic success through feeding more students.
Establishes and maintains excellent relationships with District Administrative staff and Board of Trustees. Hiring, training and development of staff. Plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems.
Prepares district annual budget and manages labor, food costs and other elements to deliver to targets.
On time completion of required daily/weekly/monthly reports such as inventory, production records, payroll/timekeeping, etc.
Oversees and participates in the preparation and service of food and beverage items in adherence to SFE food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with SFE and the district's policies and procedures.
Fill in where needed to ensure customer service standards and efficient operations
Develop, plan and carry out SFE marketing and promotional activities.
Other duties, as assigned.
Qualifications:
Bachelor's Degree with an academic major in areas including food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field.
Minimum of 8-10 years in the Food Service industry. With 6-8 years' experience as a Food Service Director in the K-12 market.
Strong knowledge of food and catering trends with a focus on K12, quality, production, sanitation, food cost controls, and presentation
Previous P&L accountability; cost management and growth aspects
Strong leadership, staff management, coaching and supervisory skills
Strong communication; written and verbal skills and presentation abilities
Ability to engage and communicate on multiple levels including management, client, customer and associate levels
Excellent financial, budgetary, accounting and computational skills
Proficient computer skills such as Microsoft Office programs (Outlook, Excel, Word, PowerPoint), POS systems and internet
ServSafe certification
Must pass a background check
Must maintain a valid driver's license and current auto insurance
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the federal E-Verify Employment Eligibility Program.
Auto-ApplyGeneral Manager OR
Customer service manager job in Union Gap, WA
Job Details 2529 Main St - Union Gap, WA $62000.00 - $90000.00 SalaryGeneral Manager
All World Wide Wings Manager Responsibilities: All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings
Manager Description in conjunction with the following specific to this position in the company.
Restaurant General Manager Job Purpose:
The Restaurant General Manager provides leadership to ensure that all team members are guest-focused, team-focused, and community-connected.
The Restaurant General Manager will exercise knowledge of restaurant operations, managing staff resources, providing counsel, training, developing and coaching Assistant General Manager (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members with the express purpose to build sales and profits while maintaining operating standards.
The Restaurant General Manager is responsible for the overall operation of their assigned restaurant, ensuring the overall integrity of the Buffalo Wild Wings brand.
Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of Department Managers, Restaurant Support Managers and Hourly Team Members.
The Restaurant General Manager is responsible to work actively to ensure the restaurant meets financial and operating goals.
Restaurant General Manager -Specific Responsibilities Include:
TEAM
• Responsible for creating, implementing and executing the overall business staff plan, ensuring proper staffing levels are maintained by each Department Manager to build sales. Ensures Department Managers are trainedthoroughly to ensure only the highest quality team members are hired.
• Responsible for preparing the manager schedule to ensure proper business coverage according to the World Wide Wings Quality Manager Schedule Guidelines
• Oversees the human resource management function, ensuring 100 % compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
• Ensures all employee benefits are communicated to all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Provides performance feedback and recognition to all Assistant General Managers (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members on an ongoing and timely basis to include manager one-on-ones and performance reviews.
• Holds all Department Managers, Restaurant Support Managers and Hourly Team Members accountable for contributing to team and company objectives.
• Creates and maintains an open door policy with Department Managers, Restaurant Support Managers and Hourly Team Members allowing for open and honest communication, consistency of standards and appreciation for contributions and suggestions.
Provides direction to all Managers, particularly Department Managers for performance management of Team
Members.
• Effectively trains and develops managers, with a particular focus on Department Managers and Managers in Training.
• Creates, delivers and follows up on Individual Development Plans for all managers. Creates, delivers and follows up on performance improvement action plans for managers when needed.
• Ensures any development plans for hourly Team Members are delivered effectively by Department Managers.
• Conducts informative, focused weekly manager meetings that include a written agenda.
• Models effective pre-shift meetings; builds camaraderie; and solicits feedback. Ensures all managers are holding effective pre-shift meetings.
• Ensures effective communication occurs to and amongst all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Builds positive, professional relationships with all managers and team members, ensuring positive morale and providing a fun work environment.
• Follows up and ensures recognition and reward programs are in place in each department to recognize superior performance.
• Maintains/achieves all turnover and retention targets.
• Models exemplary leadership behaviors and skills and ensures all managers follow this lead
GUEST
• Ensures that all managers and Team Members are guest focused first, and display hospitality skills consistently, such as 100% manager table visits, big hellos and big goodbyes, etc.
• Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest count. Educates and empowers Department Managers, Restaurant Support Managers and Team Members to act in a similar capacity.
• Actively looks for, identifies and implements techniques to attract new guests.
• Builds positive, professional relationships with members of businesses and other organizations in the community.
• Delivers superior GEM (Guest Loyalty Index) results through ensuring outstanding guest service and product quality at all times.
• Ensures proper staffing levels to provide superior guest service at all times.
• Ensures adherence to all management and team member training standards, ensuring all are properly trained to deliver outstanding results.
• Delivers a WOW experience for every guest, every time.
QUALITY OPERATIONS
• Leverages compliance/feedback information (GEM, QSC's, Steritech audits, Mystery Shop feedback, etc.) in order to improve overall restaurant performance.
• Ensures adherence to company-specified systems, tools and procedures for proper shift execution by all Team Members and Managers.
• Ensures Serve Safe Food, Responsible Alcohol Service (RAS) and HACCP standards are strictly adhered to.
• Ensures adherence to all city, county, state, and federal laws and regulations related to the food and beverage industry
• Keeps current on and ensures the implementation of new programs, policies, procedures and product promotions.
• Maintains high quality service and cleanliness standards at all times.
• Ensures managers are holding Team Members accountable for adherence to all daily, weekly and monthly cleaning schedules.
• Consistently delivers the Buffalo Wild Wings experience through superior AV management and sports awareness.
SALES AND PROFITS
• Creates, develops and implements an effective local store marketing plan within budgeted parameters. Use of Home Team Advantage and Eat Wings / Raise Funds programs is required.
• Approves all department schedules to ensure acceptable overall labor results and guest satisfaction. Possesses strong personal knowledge and ensures all managers possess solid knowledge of all labor control tools (SPLH).
• Maintains utility conservation and creates awareness, teaches managers how to control utility costs.
• Reconciles profit and loss statements, calculates results, conducts analysis and communicates results to entire management team, with a particular focus on Department Managers.
• Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet or exceed budgeted expectations.
• Conducts effective Period Business Review Meetings.
• Meets or exceeds budgeted profit goals, reacts to trends, troubleshoots problem areas.
• Effectively breaks down sales and profit goals ensuring manager understanding. Ensures managers understand how to achieve maximum bonus potential.
• Holds Department Managers accountable for department P& L line item responsibility, coaches managers on how to attain agreed upon goals.
• Continually grows sales through providing an outstanding guest experience.
• Ensures all Safety & Security policies are followed, including all loss prevention actions.
• Ensures all key financial tools / control systems are understood and utilized, including but not limited to Aspect, Back Office, BQI, etc.
• Understands, is able to complete, and teaches managers the functions of completing Period Business Reviews and the Weekly DM Summary.
• Proactively maintains and manages all unit R&M issues, ensuring the restaurant is kept in “like new” condition.
• Reacts immediately to any change in business trends, developing and implementing corrective action plans when necessary.
• Completes all other assigned duties or tasks
Qualifications
Knowledge and Skill Requirements:
• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Must possess the ability and desire to create a fun, exciting environment for both guests and Team Members alike.
• Must possess solid skills with basic mathematical computations.
• Must have a proven track record of successfully managing multiple priorities in a fast paced work environment.
• Must maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Qualified candidates will possess a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
• This position requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to meet the physical demands of the position detailed below.
• This position requires successful completion of Buffalo Wild Wings Management Certification program The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
Denny's - GENERAL MANAGER
Customer service manager job in Sunnyside, WA
Job Description
Reporting to the District Manager, the General Manager will be responsible for overall restaurant operations including execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny's Guiding Principles when interacting with others.
Job Responsibilities
These are areas of performance in which the General Manager must be successful to meet their accountabilities:
Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
Working to create and maintain a respectful and enjoyable environment for our employees.
Recruiting and selecting effectively.
Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
Providing timely, constructive coaching and feedback.
Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
Making sure food preparation, handling, and storage guidelines are consistently followed.
Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
Growth: Drives sales, guest count, and profit for the restaurant by:
Developing and executing a local store marketing plan.
Building strategic relationships in the community with civic, business, school, and professional organizations.
Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.
Competencies
Focusing on Guests: Has a "Guests First" mindset. Understands who his/her guests are and is dedicated to exceeding their expectations. Puts guests first while balancing the needs and priorities of the business to create win/win solutions.
Driving for Results: Is "Hungry To Win" for self, team, and Brand. Pushes self and others for results that move the business forward. Can be counted on to meet or exceed goals successfully.
Working Collaboratively: Values and lives the "Power of We" through words and actions. Works well with all people guests, franchisees, support employees, supervisors, subordinates, peers, vendors, etc. Is able to build and effectively manage productive relationships. Recognizes individual's contributions and works with and through others to achieve common goals.
Personal Accountability and Decision Making: Earns the respect and trust of others by taking initiative and honoring commitments. Makes timely, informed decisions and owns outcomes for those decisions. Is open to new and differing perspectives when making a decision. Understands the impact of his/her words and actions and strives to be a positive influence on others.
Managing Talent: Understands the Denny's family is our most important asset and sees each member of the team as a valuable part of the whole. Surrounds self with the best team and makes tough, yet timely and appropriate, people decisions. Provides effective, timely feedback and coaching. Selects strong, competent candidates and is able to develop strong leaders by providing challenging assignments.
Leadership Courage: Acts and leads with conviction; stands up for self and team appropriately. Speaks up professionally and promptly to address issues and provide solutions. Gives others direct, timely, and constructive feedback.
Business Acumen: Knows how the business works and how it relates to the marketplace. Open to innovative ways to achieve solutions to move the business forward. Sees the "big picture"; understands how operational and support functions work together for the growth and success of the business.
Essential Functions
Must be able to lift a tray weighing up to 25 lbs
Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers
Must be able to bend, stoop, reach, lift, and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Denny's menu products
Must be able to work with potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must be able to work inside and outside the restaurant
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
Associate's or Bachelor's degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skills (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Interprets financial statements and understands contributing factors
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
Store Manager
Customer service manager job in Union Gap, WA
Job Title: Store Manager Department: Store Team Reports To: District Manager The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals
JOB DUTIES & RESPONSIBILITIES
* Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
* Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.
* Responsible for store's profitability.
* Monitor inventory levels, facilities and other assets.
* Minimize loss through team motivation, customer service and managing operations.
* Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
* Analyze store-level reports and identify new strategies for maximizing results.
* Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.
* Participate in Zumiez marketing and training events.
* Develop top performers and consistently evaluate performance using Zumiez tools and programs.
* Ensure implementation of visual merchandising standards.
* Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
* Participate in Zumiez marketing and training events.
* Other duties and project as assigned based on company and store needs.
JOB REQUIREMENTS & QUALIFICATIONS
* Successful retail management experience.
* Collaborative team leadership approach.
* Proven ability to understand and drive store profitability.
* Demonstrated ability to set standards and hold team members accountable.
* Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
* Excellent problem-solving ability and communications skills.
* Ability to develop and maintain open and positive relations within the local community.
* Commitment to outstanding customer service.
PHYSICAL DEMANDS & WORK ENVIRONMENT
* Ability to move in and around stores to access, or position merchandise.
* Ability to climb ladders.
* Ability to move or lift freight boxes weighing up to 50 lbs.
* Availability to travel 10-15 days each year and ability to work any day of the week.
* Must be fully vaccinated against COVID-19 or have a documented need for an accommodation certified by a medical professional or a properly documented need for a religious accommodation.
Click here for pay information in British Columbia, California, Colorado, Connectiut, Hawaii, Maryland, Minnesota, New Jersey, New York, Nevada, Ohio, Ontario, Rhode Island, Vermont and Washington
Store Manager - Spencer's
Customer service manager job in Union Gap, WA
Hourly rate ranges from $23.91 to $24.16 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Discount Merchandise, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's
The Store Manager is responsible for establishing and maintaining Guest Services. The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for a Store Manager is 21. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail management experience is required.
As an equal opportunity employer, Spencer Gifts - Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts - Spirit Halloween will consider for employment qualified applicants with criminal histories.
Wendy's General Manager
Customer service manager job in Union Gap, WA
Why Wendy's Hours: Full-Time Starting Wage: $19.00-$23.75/hour DOE Lead With Purpose Take charge of your future as a General Manager at Wenspok Companies - a proud Wendy's franchisee with 68+ locations across 10 states. Lead your team, grow your business, and make a daily impact in your community.
Why You'll Love Working Here
* Competitive base salary + achievable, healthy bonus program
* Competitive 401(k) company match
* Medical, dental, vision, and RX coverage
* Paid vacation and life insurance
* Defined career paths and leadership development
* Work-life balance and people-first culture
What You'll Do
* Lead operations and build a culture of excellence
* Recruit, train, and mentor management teams
* Drive sales, control costs, and ensure profitability
* Maintain Wendy's high standards for Quality, Service, and Cleanliness
* Uphold food safety and brand integrity
* Deliver top-tier guest experiences every time
Minimum Qualifications
* 3-4 years of restaurant management experience (QSR preferred)
* Strong leadership and coaching abilities
* Working knowledge of cost of goods sales
* High School diploma or equivalent
* Valid driver's license and reliable transportation
* Flexibility to work weekends and holidays
Why Wenspok Companies
With 68+ restaurants across 10 states and a strong promote-from-within culture, Wenspok Companies provides the resources and recognition you need to grow your career. EOE
Lead with confidence, build your legacy, and join the We Appreciate You team today!
What you can expect
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
Store Manager
Customer service manager job in Ellensburg, WA
The manager assists in supervising IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in the achievement of budgeted sales and profits.
Develop and maintain professional functional working relationships with IHOP employees and guests.
Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current IHOP Standard Operation Procedures (SOP) and the current operations plan.
Comply with federal, state, and local regulations which are applicable to assigned unit.
Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
Ensure security practices as defined by the SOP.
Assist in the completion of all required reports and paperwork.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Directly supervise craft employees at assigned unit with the overall direction, coordination, and evaluation of Company unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restraint employees.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, AND REGISTRATIONS
A valid Driver's License will be necessary to drive a car on Company business.
OTHER SKILLS AND ABILITIES
Certification through assigned IHOP training courses.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly is required to stand, walk, and sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell. The employee regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally is exposed to fumes or airborne particles. The employee frequently works near moving mechanical parts and is frequently exposed to caustic chemicals. The employee occasionally is exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.
Work schedule
8 hour shift
10 hour shift
12 hour shift
Weekend availability
Monday to Friday
Day shift
Night shift
Holidays
Overtime
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Paid training
Service Manager
Customer service manager job in Yakima, WA
Job Description
Yakima CDJRF is a well-oiled machine, with a state-of-the-art facility, and a stable, long-term team. The right person will step into a shop that runs well and has the right systems in place. This is an excellent career opportunity for the right individual who is ready to take their career to the next level.
Capacity:
5 Advisor Desks
13 Technician Stalls
2 Oil Change Stations
4 Detail Bays
1 Alignment Rack
Benefits:
Health and Dental Insurance
Paid Time Off
401(k)
Paid Life Insurance
Schedule: Monday - Friday - Closed Weekends!!
All inquiries will remain confidential.
Apply Today!
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Field Services Manager
Customer service manager job in Yakima, WA
Job DescriptionAre you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies?
Company OverviewRACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job SummaryThe Field Service Manager leads a team of 5-10 field service technicians, overseeing the installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and other mission-critical communication infrastructure. This role requires high-level technical knowledge, strong leadership skills, and the ability to manage resources, drive service quality, and enhance operational efficiency.
The ideal candidate is a self-starter with a proven track record of leadership in agile, scaling organizations. They will balance team leadership, customer service, sales support, and cross-functional collaboration while ensuring operational success and a seamless service experience. This role also involves contract compliance, performance analysis, and leveraging tools to optimize operations.
Operating in a hybrid work environment, the Service Manager will primarily be based at the service center to lead daily operations while strategically managing on-site visits to customer locations to ensure service quality, and oversee field operations.Role Responsibilities:
Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.
Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
Provide high-level technical direction for diagnosing and resolving complex system issues.
Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
Track and analyze service center performance, technician productivity, and customer satisfaction.
Prepare reports on contract statuses, operational performance, and service challenges for senior management.
Evaluate trends and project outcomes, recommending process improvements.
Maintain accurate documentation of all service activities and customer interactions.
Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
Qualifications:
5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
Proven ability to lead and develop field service technicians in a fast-paced environment.
Expertise in resource management, scheduling, and service forecasting.
Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
Technical Skills:
Bridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.
High-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.
Proficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.
Analyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.
Oversees system installations and maintenance, ensuring all work meets all requirements.
Evaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.
Managerial Skills:
Proven experience leading and mentoring teams, ensuring strong technical performance and professional development.
Strong decision-making skills, capable of managing multiple projects under tight deadlines.
Experience with workload forecasting, staffing planning, and technician scheduling.
Analytical and problem-solving mindset, using data-driven insights to optimize service operations.
Preferred Skills:
Experience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).
Project management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.
Familiarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.
Knowledge of two-way radio systems, modern P25 radio architecture, LAN network infrastructure, and civil processes (including construction, grounding, and electrical systems) as they relate to communications infrastructure.
Benefits We Can Offer You:
Health, dental and vision insurance
401k and company match
Annual Performance Review and Accompanied bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company-provided uniforms and safety equipment
Safe, clean & friendly work environment
Salary does not include benefits and/or annual bonus.
If you are a talented and experienced Field Servies Manager with experience in LMR Managment who is looking for a challenging and rewarding opportunity, we encourage you to apply
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.