There is more than meets the eye when it comes to being a customer service officer. For example, did you know that they make an average of $28.55 an hour? That's $59,374 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service officer, we found that a lot of resumes listed 14.3% of customer service officers included bank products, while 13.4% of resumes included customer service, and 8.2% of resumes included loan applications. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
If you're interested in becoming a customer service officer, one of the first things to consider is how much education you need. We've determined that 46.1% of customer service officers have a bachelor's degree. In terms of higher education levels, we found that 18.2% of customer service officers have master's degrees. Even though most customer service officers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service officer. When we researched the most common majors for a customer service officer, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer service officer resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service officer. In fact, many customer service officer jobs require experience in a role such as customer service representative. Meanwhile, many customer service officers also have previous career experience in roles such as teller or cashier.
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In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of manager, assistant vice president you might progress to a role such as chief finance officer eventually. Later on in your career, you could end up with the title chief finance officer.
Tell us your goals and we'll match you with the rights job to get there.
Use Zippia's Salary Calculator to see how your pay matches up.
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Officer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Customer Service Officer Resume
At Zippia, we went through countless Customer Service Officer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationThe skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of customer service officers listed bank products on their resume, but soft skills such as communication skills and computer skills are important as well.