What is a Customer Service Officer?
There is more than meets the eye when it comes to being a customer service officer. For example, did you know that they make an average of $16.55 an hour? That's $34,417 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Customer Service Officer Do
There are certain skills that many customer service officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Customer Service Officer
If you're interested in becoming a customer service officer, one of the first things to consider is how much education you need. We've determined that 61.6% of customer service officers have a bachelor's degree. In terms of higher education levels, we found that 8.8% of customer service officers have master's degrees. Even though most customer service officers have a college degree, it's possible to become one with only a high school degree or GED.
Customer Service Officer Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of manager, assistant vice president you might progress to a role such as chief finance officer eventually. Later on in your career, you could end up with the title chief finance officer.
Average Salary for a Customer Service Officer
What Am I Worth?
States With The Most Customer Service Officer Jobs
Mouse over a state to see the number of active customer service officer jobs in each state. The darker areas on the map show where customer service officers earn the highest salaries across all 50 states.
Number Of Customer Service Officer Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Texas | 9,775 | $27,838 |
| 2 | California | 8,086 | $40,933 |
| 3 | Florida | 7,270 | $29,361 |
| 4 | New York | 6,277 | $38,025 |
| 5 | Illinois | 5,985 | $34,174 |
| 6 | Ohio | 5,412 | $32,161 |
| 7 | Pennsylvania | 5,037 | $34,780 |
| 8 | North Carolina | 5,031 | $29,921 |
| 9 | Georgia | 4,846 | $29,780 |
| 10 | Massachusetts | 4,188 | $37,714 |
| 11 | New Jersey | 4,048 | $45,050 |
| 12 | Virginia | 3,960 | $31,096 |
| 13 | Michigan | 3,903 | $31,435 |
| 14 | Arizona | 3,631 | $36,842 |
| 15 | Minnesota | 3,433 | $40,049 |
| 16 | Indiana | 3,313 | $27,849 |
| 17 | Tennessee | 3,051 | $30,094 |
| 18 | Colorado | 2,844 | $37,303 |
| 19 | Wisconsin | 2,711 | $33,845 |
| 20 | Maryland | 2,628 | $34,326 |
| 21 | Missouri | 2,609 | $32,684 |
| 22 | Washington | 2,598 | $39,917 |
| 23 | South Carolina | 2,330 | $26,967 |
| 24 | Alabama | 2,055 | $28,680 |
| 25 | Louisiana | 1,985 | $29,162 |
| 26 | Kentucky | 1,925 | $27,575 |
| 27 | Iowa | 1,748 | $30,770 |
| 28 | Oklahoma | 1,598 | $28,324 |
| 29 | Oregon | 1,561 | $36,827 |
| 30 | Connecticut | 1,550 | $43,583 |
| 31 | Mississippi | 1,272 | $22,033 |
| 32 | Kansas | 1,217 | $27,908 |
| 33 | Nevada | 1,208 | $28,390 |
| 34 | Arkansas | 1,204 | $30,779 |
| 35 | Utah | 1,123 | $32,665 |
| 36 | New Mexico | 1,060 | $30,035 |
| 37 | Maine | 1,034 | $32,965 |
| 38 | New Hampshire | 963 | $40,782 |
| 39 | Idaho | 887 | $29,740 |
| 40 | Nebraska | 869 | $29,146 |
| 41 | West Virginia | 625 | $27,057 |
| 42 | Rhode Island | 605 | $41,291 |
| 43 | Delaware | 494 | $36,384 |
| 44 | Montana | 425 | $32,460 |
| 45 | North Dakota | 402 | $32,634 |
| 46 | South Dakota | 379 | $26,597 |
| 47 | Vermont | 357 | $39,123 |
| 48 | Hawaii | 259 | $33,117 |
| 49 | Alaska | 241 | $39,759 |
| 50 | Wyoming | 236 | $32,249 |
Top Skills For a Customer Service Officer
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of customer service officers listed bank products on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Customer Service Officer Resume templates
Zippia allows you to choose from different easy-to-use Customer Service Officer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Officer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Customer Service Officer Demographics
Customer Service Officer Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among customer service officers, 61.2% of them are women, while 38.8% are men.
- The most common race/ethnicity among customer service officers is White, which makes up 57.6% of all customer service officers.
- The most common foreign language among customer service officers is Spanish at 36.1%.
Online Courses For Customer Service Officer That You May Like
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How Do Customer Service Officer Rate Their Jobs?
Top Customer Service Officer Employers
Most Common Employers For Customer Service Officer
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Standard Chartered | $57,231 | $27.51 | 12 |
| 2 | JPMorgan Chase & Co. | $43,279 | $20.81 | 14 |
| 3 | Citi | $39,062 | $18.78 | 29 |
| 4 | USAA | $38,840 | $18.67 | 14 |
| 5 | Cathay Pacific | $37,151 | $17.86 | 6 |
| 6 | Westpac | $35,565 | $17.10 | 9 |
| 7 | Bank of America | $34,134 | $16.41 | 29 |
| 8 | Wells Fargo | $34,048 | $16.37 | 18 |
| 9 | US Air Conditioning Distributors | $33,418 | $16.07 | 5 |
| 10 | Discover | $33,342 | $16.03 | 5 |
Customer Service Officer Videos
