There is more than meets the eye when it comes to being a customer service officer. For example, did you know that they make an average of $16.55 an hour? That's $34,417 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming a customer service officer, one of the first things to consider is how much education you need. We've determined that 61.6% of customer service officers have a bachelor's degree. In terms of higher education levels, we found that 8.8% of customer service officers have master's degrees. Even though most customer service officers have a college degree, it's possible to become one with only a high school degree or GED.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of manager, assistant vice president you might progress to a role such as chief finance officer eventually. Later on in your career, you could end up with the title chief finance officer.
What Am I Worth?
Mouse over a state to see the number of active customer service officer jobs in each state. The darker areas on the map show where customer service officers earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of customer service officers listed bank products on their resume, but soft skills such as communication skills and computer skills are important as well.
Zippia allows you to choose from different easy-to-use Customer Service Officer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Officer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
How to Approach New Customers and Maintain Existing Ones...
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|2||JPMorgan Chase & Co.||$43,279||$20.81||14|
|7||Bank of America||$34,134||$16.41||29|
|9||US Air Conditioning Distributors||$33,418||$16.07||5|