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Working as a Customer Service Officer

There is more than meets the eye when it comes to being a customer service officer. For example, did you know that they make an average of $28.55 an hour? That's $59,374 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Officer Do

There are certain skills that many customer service officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service officer, we found that a lot of resumes listed 14.3% of customer service officers included bank products, while 13.4% of resumes included customer service, and 8.2% of resumes included loan applications. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Customer Service Officer

If you're interested in becoming a customer service officer, one of the first things to consider is how much education you need. We've determined that 46.1% of customer service officers have a bachelor's degree. In terms of higher education levels, we found that 18.2% of customer service officers have master's degrees. Even though most customer service officers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service officer. When we researched the most common majors for a customer service officer, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer service officer resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service officer. In fact, many customer service officer jobs require experience in a role such as customer service representative. Meanwhile, many customer service officers also have previous career experience in roles such as teller or cashier.

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Average Salary$59,374
Job Growth Rate-2%

Customer Service Officer Career Paths

Top Careers Before Customer Service Officer

Teller
11.1 %
Cashier
9.7 %

Top Careers After Customer Service Officer

Cashier
10.4 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Officer

Customer Service Officers in America make an average salary of $59,374 per year or $29 per hour. The top 10 percent makes over $109,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$59,374

Best Paying Cities

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Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Service Officer-North Lakes
Customer Service Officer-North Lakes
Heritage Bank
Heritage Bank
08/28/2020
08/28/2020
$57,10008/28/2020
$57,100
Northwestern Memorial Hospital--Customer Service Officer
Northwestern Memorial Hospital--Customer Service Officer
Apex3 Security
Apex3 Security
05/31/2020
05/31/2020
$28,17505/31/2020
$28,175
Customer Service Officer
Customer Service Officer
Apex3 Security
Apex3 Security
10/12/2019
10/12/2019
$28,17510/12/2019
$28,175
Customer Service Officer
Customer Service Officer
Happy Inspector Inc.
Happy Inspector Inc.
10/21/2016
10/21/2016
$54,00010/21/2016
$54,000
Customer Service Officer
Customer Service Officer
Happy Inspector Inc.
Happy Inspector Inc.
02/08/2016
02/08/2016
$45,00002/08/2016
$45,000

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Customer Service Officer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Officer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Officer Resume

At Zippia, we went through countless Customer Service Officer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Officer Demographics

Gender

female

55.1 %

male

38.3 %

unknown

6.6 %

Ethnicity

White

57.3 %

Hispanic or Latino

18.3 %

Black or African American

13.4 %

Foreign Languages Spoken

Spanish

36.1 %

Mandarin

10.5 %

Cantonese

9.8 %
See More Demographics

Customer Service Officer Education

Majors

Business
28.5 %
Finance
10.0 %

Degrees

Bachelors

46.1 %

Masters

18.2 %

High School Diploma

9.8 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Officer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of customer service officers listed bank products on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Customer Service Officer Employers

1. Citi
4.8
Avg. Salary: 
$96,034
Customer Service Officers Hired: 
30+
2. Bank of America
4.8
Avg. Salary: 
$96,001
Customer Service Officers Hired: 
26+
3. Wells Fargo
4.7
Avg. Salary: 
$95,968
Customer Service Officers Hired: 
18+
4. HSBC North America Holdings
4.9
Avg. Salary: 
$90,413
Customer Service Officers Hired: 
14+
5. JPMorgan Chase
4.9
Avg. Salary: 
$96,032
Customer Service Officers Hired: 
13+
6. Guardsmark
4.2
Avg. Salary: 
$38,243
Customer Service Officers Hired: 
12+

Customer Service Officer Videos

Updated October 2, 2020