Customer Service Officer Overview

There are certain skills that many customer service officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service officer, we found that a lot of resumes listed 14.3% of customer service officers included bank products, while 13.4% of resumes included customer service, and 8.2% of resumes included loan applications. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

If you're interested in becoming a customer service officer, one of the first things to consider is how much education you need. We've determined that 46.1% of customer service officers have a bachelor's degree. In terms of higher education levels, we found that 18.2% of customer service officers have master's degrees. Even though most customer service officers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service officer. When we researched the most common majors for a customer service officer, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer service officer resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service officer. In fact, many customer service officer jobs require experience in a role such as customer service representative. Meanwhile, many customer service officers also have previous career experience in roles such as teller or cashier.