There is more than meets the eye when it comes to being a customer service officer. For example, did you know that they make an average of $16.55 an hour? That's $34,417 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Officer Do

There are certain skills that many customer service officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

How To Become a Customer Service Officer

If you're interested in becoming a customer service officer, one of the first things to consider is how much education you need. We've determined that 61.6% of customer service officers have a bachelor's degree. In terms of higher education levels, we found that 8.8% of customer service officers have master's degrees. Even though most customer service officers have a college degree, it's possible to become one with only a high school degree or GED.

Customer Service Officer Career Paths

Top Careers Before Customer Service Officer

Average Salary for a Customer Service Officer

Customer Service Officers in America make an average salary of $34,417 per year or $17 per hour. The top 10 percent makes over $46,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Service Officer Salary
$34,417 Yearly
$16.55 hourly
$25,000
10 %
$34,000
Median
$46,000
90 %

What Am I Worth?

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How To Become a Customer Service Officer
How To Become a Customer Service Officer Career Overview

States With The Most Customer Service Officer Jobs

Mouse over a state to see the number of active customer service officer jobs in each state. The darker areas on the map show where customer service officers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service Officer Jobs By State

RankStateNumber of JobsAverage Salary
1Texas9,775$27,838
2California8,086$40,933
3Florida7,270$29,361
4New York6,277$38,025
5Illinois5,985$34,174
6Ohio5,412$32,161
7Pennsylvania5,037$34,780
8North Carolina5,031$29,921
9Georgia4,846$29,780
10Massachusetts4,188$37,714
11New Jersey4,048$45,050
12Virginia3,960$31,096
13Michigan3,903$31,435
14Arizona3,631$36,842
15Minnesota3,433$40,049
16Indiana3,313$27,849
17Tennessee3,051$30,094
18Colorado2,844$37,303
19Wisconsin2,711$33,845
20Maryland2,628$34,326
21Missouri2,609$32,684
22Washington2,598$39,917
23South Carolina2,330$26,967
24Alabama2,055$28,680
25Louisiana1,985$29,162
26Kentucky1,925$27,575
27Iowa1,748$30,770
28Oklahoma1,598$28,324
29Oregon1,561$36,827
30Connecticut1,550$43,583
31Mississippi1,272$22,033
32Kansas1,217$27,908
33Nevada1,208$28,390
34Arkansas1,204$30,779
35Utah1,123$32,665
36New Mexico1,060$30,035
37Maine1,034$32,965
38New Hampshire963$40,782
39Idaho887$29,740
40Nebraska869$29,146
41West Virginia625$27,057
42Rhode Island605$41,291
43Delaware494$36,384
44Montana425$32,460
45North Dakota402$32,634
46South Dakota379$26,597
47Vermont357$39,123
48Hawaii259$33,117
49Alaska241$39,759
50Wyoming236$32,249

Customer Service Officer Education

Customer Service Officer Majors

27.7 %
10.0 %

Customer Service Officer Degrees

Bachelors

61.6 %

Diploma

11.1 %

Associate

9.4 %

Top Skills For a Customer Service Officer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of customer service officers listed bank products on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Officer Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Officer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Officer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Officer Demographics

Customer Service Officer Gender Distribution

Female
Female
61%
Male
Male
39%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service officers, 61.2% of them are women, while 38.8% are men.

  • The most common race/ethnicity among customer service officers is White, which makes up 57.6% of all customer service officers.

  • The most common foreign language among customer service officers is Spanish at 36.1%.

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Top Customer Service Officer Employers

Most Common Employers For Customer Service Officer

RankCompanyAverage SalaryHourly RateJob Openings
1Standard Chartered$57,231$27.5112
2JPMorgan Chase & Co.$43,279$20.8114
3Citi$39,062$18.7829
4USAA$38,840$18.6714
5Cathay Pacific$37,151$17.866
6Westpac$35,565$17.109
7Bank of America$34,134$16.4129
8Wells Fargo$34,048$16.3718
9US Air Conditioning Distributors$33,418$16.075
10Discover$33,342$16.035

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