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Become A Customer Service Officer

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Working As A Customer Service Officer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Service Officer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Officer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Service Officer?

Customer Service Officer Jobs

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Customer Service Officer Career Paths

Customer Service Officer
Account Officer Accountant Senior Accountant
Accounting Manager
8 Yearsyrs
Bank Officer Assistant Vice President Office Manager
Administrative Manager
6 Yearsyrs
Finance Officer Service Officer Service Supervisor
Assistant Service Manager
5 Yearsyrs
Office Manager Operations Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Account Officer Account Manager Operations Manager
Branch Manager
6 Yearsyrs
Branch Manager General Manager Account Executive
Business Development Manager
9 Yearsyrs
Service Officer Assistant Vice President General Manager
Center Manager
6 Yearsyrs
Personal Banker Service Manager Account Manager
Client Services Manager
7 Yearsyrs
Manager, Assistant Vice President Business Developer Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Marketing Officer Account Executive Business Developer
Entrepreneur
5 Yearsyrs
Personal Banker Loan Officer Account Executive
Relationship Manager
6 Yearsyrs
Service Officer Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Security Officer Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Branch Manager Account Executive
Sales Manager
5 Yearsyrs
Office Manager General Manager Account Executive
Sales/Marketing
5 Yearsyrs
Assistant Branch Manager Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Security Officer Technician Operations Manager
Senior Manager
10 Yearsyrs
Assistant Branch Manager Branch Manager Account Executive
Territory Manager
7 Yearsyrs
Bank Officer Branch Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Do you work as a Customer Service Officer?

Help others decide if this is a good career for them

Average Length of Employment
Service Associate 2.1 years
Top Employers Before
Teller 15.0%
Officer 6.8%
Cashier 6.2%
Internship 4.1%
Supervisor 3.8%
Secretary 3.5%
Trainee 3.2%
Teacher 2.9%
Manager 2.6%
Top Employers After
Teller 9.0%
Officer 7.8%
Manager 6.3%
Volunteer 4.9%
Cashier 4.1%
Supervisor 3.6%
Assistant 3.4%

Do you work as a Customer Service Officer?

Customer Service Officer Demographics

Gender

Female

57.9%

Male

38.5%

Unknown

3.6%
Ethnicity

White

47.8%

Hispanic or Latino

17.6%

Asian

14.2%

Black or African American

12.5%

Unknown

7.9%
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Foreign Languages Spoken

Spanish

42.7%

French

8.5%

Mandarin

7.3%

Chinese

6.1%

Arabic

6.1%

German

3.7%

Cantonese

3.7%

Yoruba

2.4%

Filipino

2.4%

Tagalog

2.4%

Italian

2.4%

Japanese

2.4%

Vietnamese

1.2%

Marathi

1.2%

Gujarati

1.2%

Hindi

1.2%

Korean

1.2%

Igbo

1.2%

Malay

1.2%

Norwegian

1.2%
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Customer Service Officer Education

Schools

University of Phoenix

17.7%

Community College of the Air Force

4.8%

New York University

4.8%

Liberty University

4.8%

State University of New York Buffalo

4.8%

Georgia State University

4.8%

University of Missouri - Columbia

4.8%

Saint Louis University-

4.8%

University of North Texas

4.8%

Houston Community College

4.8%

Union University

4.8%

Barstow Community College

4.8%

More Tech Institute

4.8%

Southern New Hampshire University

4.8%

Ashford University

3.2%

Ohio University -

3.2%

Central Texas College

3.2%

University of Pennsylvania

3.2%

Fresno City College

3.2%

Metropolitan State University of Denver

3.2%
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Majors

Business

31.3%

Finance

12.1%

Accounting

7.8%

Management

5.6%

Marketing

4.7%

Computer Science

3.3%

English

3.3%

Human Resources Management

3.3%

Economics

3.1%

Information Technology

3.1%

Nursing

2.7%

Political Science

2.7%

General Studies

2.5%

Communication

2.5%

Education

2.3%

Criminal Justice

2.3%

Project Management

2.1%

Business/Commerce

2.1%

International Business

1.9%

Health Care Administration

1.6%
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Degrees

Bachelors

34.3%

Other

23.8%

Masters

23.4%

Associate

6.5%

Diploma

5.7%

Certificate

5.3%

Doctorate

0.7%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Officer Salaries

Job Title Company Location Start Date Salary
Customer Service Officer International Trout Fishing Specialist AK Jun 01, 2014 $92,037
International Bank Customer Services Officer EFG Capital International Corporation Miami, FL Sep 30, 2012 $60,000 -
$79,000
Customer Service Officer Happy Inspector Inc. San Francisco, CA Oct 21, 2016 $54,000
Customer Service Officer Happy Inspector Inc. San Francisco, CA Sep 20, 2014 $54,000
Customer Service Officer Happy Inspector Inc. Mountain View, CA Oct 15, 2012 $54,000

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Top Skills for A Customer Service Officer

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  1. Customer Service Representatives
  2. Customer Complaints
  3. Financial Services
You can check out examples of real life uses of top skills on resumes here:
  • Direct supervisor over six tellers and three customer service representatives at the Junction City Branch.
  • Documented customer complaints and resolved them.
  • Provided initial contact to financial services department serving as an underwriter; supported 40 consolidation sales specialists.
  • Credit Analyst for loan applications providing corresponding recommendation for approval.
  • Achieved revenue targets by cultivating new accounts directly and identifying competitive win backs.

How Would You Rate Working As a Customer Service Officer?

Are you working as a Customer Service Officer? Help us rate Customer Service Officer as a Career.

Top Customer Service Officer Employers

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Jobs From Top Customer Service Officer Employers

Customer Service Officer Videos

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