Customer service officer demographics and statistics in the US
Customer service officer demographics research summary. Zippia estimates customer service officer demographics and statistics in the United States by using a database of 30 million profiles. Our customer service officer estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service officers after extensive research and analysis:
- There are over 697,700 customer service officers currently employed in the United States.
- 61.2% of all customer service officers are women, while 38.8% are men.
- The average customer service officer age is 40 years old.
- The most common ethnicity of customer service officers is White (52.7%), followed by Hispanic or Latino (20.9%), Black or African American (12.7%) and Asian (7.3%).
- In 2022, women earned 96% of what men earned.
- 7% of all customer service officers are LGBT.
- Customer service officers are 53% more likely to work at private companies in comparison to public companies.
On this page
Customer service officer demographics by:
Customer service officer gender statistics
61.2% of customer service officers are women and 38.8% of customer service officers are men.
- Female, 61.2%
- Male, 38.8%
Customer service officer gender ratio
| Gender | Percentages |
|---|---|
| Female | 61.2% |
| Male | 38.8% |
Customer service officer gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$36,631
Female income
$35,105
Customer service officer gender ratio over time
This data breaks down the percentage of men and women in customer service officer positions over time. Currently, 61.2% of customer service officers are female.
Customer service officer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 36.96% | 63.04% |
| 2011 | 36.81% | 63.19% |
| 2012 | 38.43% | 61.57% |
| 2013 | 38.91% | 61.09% |
| 2014 | 39.46% | 60.54% |
| 2015 | 39.33% | 60.67% |
| 2016 | 39.94% | 60.06% |
| 2017 | 40.40% | 59.60% |
| 2018 | 38.99% | 61.01% |
| 2019 | 38.52% | 61.48% |
| 2020 | 39.22% | 60.78% |
| 2021 | 38.80% | 61.20% |
Customer service officer related jobs gender ratio
We compared customer service officers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Officer | 39% | 61% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service officer demographics by race
The most common ethnicity among customer service officers is White, which makes up 52.7% of all customer service officers. Comparatively, 20.9% of customer service officers are Hispanic or Latino and 12.7% of customer service officers are Black or African American.
- White, 52.7%
- Hispanic or Latino, 20.9%
- Black or African American, 12.7%
- Asian, 7.3%
- Unknown, 5.7%
- American Indian and Alaska Native, 0.7%
Customer service officer race
| Customer service officer race | Percentages |
|---|---|
| White | 52.7% |
| Hispanic or Latino | 20.9% |
| Black or African American | 12.7% |
| Asian | 7.3% |
| Unknown | 5.7% |
| American Indian and Alaska Native | 0.7% |
Customer service officer race and ethnicity over time
See how customer service officer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service officer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.14% | 12.92% | 6.61% | 16.96% |
| 2011 | 59.86% | 13.21% | 6.75% | 16.83% |
| 2012 | 59.05% | 13.09% | 6.56% | 17.68% |
| 2013 | 59.40% | 12.92% | 6.72% | 17.36% |
| 2014 | 58.78% | 12.86% | 7.03% | 17.54% |
| 2015 | 58.17% | 12.61% | 6.82% | 18.66% |
| 2016 | 57.28% | 13.10% | 7.06% | 18.55% |
| 2017 | 58.19% | 12.52% | 7.03% | 18.38% |
| 2018 | 58.01% | 12.10% | 7.20% | 18.76% |
| 2019 | 57.61% | 12.29% | 7.00% | 19.27% |
| 2020 | 55.05% | 11.69% | 7.15% | 19.88% |
| 2021 | 52.74% | 12.66% | 7.32% | 20.91% |
Customer service officer wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $36,230 |
| White | $36,709 |
| Black or African American | $36,169 |
| Asian | $37,478 |
| Hispanic or Latino | $36,582 |
Average customer service officer age
See how the average age of customer service officers varies based on ethnicity and gender.
Male
Female
Customer service officer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service officer age breakdown
The average age of customer service officers is 40+ years years old, representing 49% of the customer service officer population.
Customer service officer age breakdown
| Customer Service Officer Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service officer educational attainment
- Bachelor's, 62%
- Diploma, 11%
- Associate, 9%
- Master's, 9%
- Other Degrees, 9%
Customer service officers by degree level
| Customer service officer degree | Percentages |
|---|---|
| Bachelor's | 62% |
| Diploma | 11% |
| Associate | 9% |
| Master's | 9% |
| Other Degrees | 9% |
Customer service officer jobs you might like
Customer service officer wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $41,499 |
| High School Diploma or Less | $34,025 |
| Bachelor's Degree | $39,575 |
| Some College/ Associate Degree | $35,444 |
Customer service officer employment statistics
Most customer service officers work for a private in the finance industry.
Company size where customer service officers work
Below, you can see the size of companies where customer service officers work.
Customer service officer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 36% |
Customer service officer jobs by company type
Employees with the customer service officer job title have their preferences when it comes to working for a company. For instance, most customer service officers prefer to work at private companies over public companies.
Customer service officer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 41% |
| Private | 53% |
| Government | 4% |
Customer service officer jobs by industry
The most common industries for customer service officers are finance, professional and retail.
Customer service officer industry statistics
| Industry | Percentages |
|---|---|
| Finance | 36% |
| Fortune 500 | 14% |
| Professional | 8% |
| Retail | 6% |
| Transportation | 5% |
| Technology | 5% |
| Hospitality | 4% |
| Health Care | 4% |
| Government | 3% |
| Utilities | 3% |
| Manufacturing | 3% |
| Media | 2% |
| Real Estate | 2% |
| Education | 2% |
| Telecommunication | 1% |
| Energy | 1% |
Customer service officer turnover and employment statistics
Customer service officer unemployment rate over time
The unemployment rate for customer service officers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service officer unemployment rate by year
| Year | Customer service officer unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service officer tenure
The average customer service officer stays at their job for 1-2 years, based on the 2,142 customer service officers resumes in Zippia's database.
Customer service officer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 41% |
| 3-4 years | 16% |
| 5-7 years | 11% |
| 8-10 years | 3% |
| 11+ years | 7% |
Customer service officer LGBT ratio compared to similar jobs
Review the percent of customer service officers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Customer Service Officer | 7.19% | - |
| Filer | 8.60% | 471 |
| Credit Investigator | 8.99% | 9,442 |
| Music Library Assistant | 11.16% | 3,764 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar customer service officer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Filer | 8.60% | 471 |
| Credit Investigator | 8.99% | 9,442 |
| Music Library Assistant | 11.16% | 3,764 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by customer service officers
The most common foreign language among customer service officers is Spanish at 36.1%. The second-most popular foreign language spoken is Mandarin at 10.5% and Cantonese is the third-most popular at 9.8%.
- Spanish, 36.1%
- Mandarin, 10.5%
- Cantonese, 9.8%
- French, 9.0%
- Chinese, 8.3%
- Other, 26.3%
Customer service officer languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 36.1% |
| Mandarin | 10.5% |
| Cantonese | 9.8% |
| French | 9.0% |
| Chinese | 8.3% |
| Other | 26.3% |
