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Customer service officer job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service officer job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service officers are projected over the next decade.
Customer service officer salaries have increased 11% for customer service officers in the last 5 years.
There are over 697,700 customer service officers currently employed in the United States.
There are 258,041 active customer service officer job openings in the US.
The average customer service officer salary is $34,417.
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 697,700 | 0.21% |
| 2020 | 709,222 | 0.21% |
| 2019 | 731,608 | 0.22% |
| 2018 | 720,671 | 0.22% |
| 2017 | 695,764 | 0.21% |
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $34,417 | $16.55 | +3.2% |
| 2024 | $33,342 | $16.03 | +2.8% |
| 2023 | $32,419 | $15.59 | +2.6% |
| 2022 | $31,593 | $15.19 | +1.8% |
| 2021 | $31,027 | $14.92 | +1.8% |
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,034 | 77% |
| 2 | New Hampshire | 1,342,795 | 963 | 72% |
| 3 | Minnesota | 5,576,606 | 3,433 | 62% |
| 4 | Massachusetts | 6,859,819 | 4,188 | 61% |
| 5 | Rhode Island | 1,059,639 | 605 | 57% |
| 6 | Vermont | 623,657 | 357 | 57% |
| 7 | Iowa | 3,145,711 | 1,748 | 56% |
| 8 | North Dakota | 755,393 | 402 | 53% |
| 9 | Arizona | 7,016,270 | 3,631 | 52% |
| 10 | Idaho | 1,716,943 | 887 | 52% |
| 11 | Colorado | 5,607,154 | 2,844 | 51% |
| 12 | New Mexico | 2,088,070 | 1,060 | 51% |
| 13 | Delaware | 961,939 | 494 | 51% |
| 14 | Indiana | 6,666,818 | 3,313 | 50% |
| 15 | North Carolina | 10,273,419 | 5,031 | 49% |
| 16 | Illinois | 12,802,023 | 5,985 | 47% |
| 17 | Virginia | 8,470,020 | 3,960 | 47% |
| 18 | Wisconsin | 5,795,483 | 2,711 | 47% |
| 19 | Ohio | 11,658,609 | 5,412 | 46% |
| 20 | Georgia | 10,429,379 | 4,846 | 46% |
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Austin | 2 | 0% | $27,994 |
| 2 | Sacramento | 2 | 0% | $41,781 |
| 3 | Seattle | 2 | 0% | $40,129 |
| 4 | Atlanta | 1 | 0% | $29,800 |
| 5 | Baton Rouge | 1 | 0% | $29,181 |
| 6 | Houston | 1 | 0% | $27,730 |
| 7 | Miami | 1 | 0% | $29,463 |
| 8 | Washington | 1 | 0% | $43,734 |