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What is a customer service/operations manager and how to become one
Customer service/operations managers fulfill two duties: address the customers and help them with the company's products and services, whilst also implementing the right processes and practices across the organization for efficiency and profitability.
Some of the duties and responsibilities that they perform in this hybrid capacity include ensuring that operations are carried out in a cost-effective way, responding promptly to customer inquiries, purchasing materials and planning inventory to ensure warehouse efficiency, and ensuring customer satisfaction and providing professional customer support. Essential skills that applicants will need to fully justify this position include interpersonal, customer service, organizational, communication, and leadership.
Although a high school diploma may suffice, a bachelor's degree in business administration, operations management, or a similar field would be advantageous. Moreover, prior work experience in similar positions is also desirable. The average hourly pay for this position is $34.59, which amounts to over $71,000 annually. The career is projected to grow and create new job opportunities across the United States, in the near future.
What general advice would you give to a customer service/operations manager?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Avg. Salary $69,350
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.37%
Black or African American 6.18%
Hispanic or Latino 15.19%
Unknown 4.34%
White 67.45%
Genderfemale 49.80%
male 50.20%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Customer service/operations manager career paths
Key steps to become a customer service/operations manager
Explore customer service/operations manager education requirements
Start to develop specific customer service/operations manager skills
Skills Percentages Customer Satisfaction 10.50% ISO 6.70% Logistics 6.42% Customer Service 6.32% Payroll 5.14% Complete relevant customer service/operations manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service/operations managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service/operations manager based on U.S. Bureau of Labor Statistics data and data from real customer service/operations manager resumes.Research customer service/operations manager duties and responsibilities
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Develop and implement the department's call QA process and monitoring form.
- Develop and improve business practices for customer service, support, field operations and QA operations.
- Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
Apply for customer service/operations manager jobs
Now it's time to start searching for a customer service/operations manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service/operations manager job
Are you a customer service/operations manager?
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Average customer service/operations manager salary
The average customer service/operations manager salary in the United States is $69,350 per year or $33 per hour. Customer service/operations manager salaries range between $48,000 and $98,000 per year.
What am I worth?
How do customer service/operations managers rate their job?
Customer service/operations manager reviews
Supporting and interacting with the customers
I don’t like escalations from the customers
I have leadership skills I always hire employees who like to work in a team I like to see sales increase and love to see the best customer service is given
In reality, i do not complain as its who i am
Educating employees and getting everyone on the same mindset about what it takes for a company to succeed.
I don't like it when moral is low and nothing seems to perk employees up to become more productive at work.
Updated January 8, 2025
