Customer service/operations managers fulfill two duties: address the customers and help them with the company's products and services, whilst also implementing the right processes and practices across the organization for efficiency and profitability.
Some of the duties and responsibilities that they perform in this hybrid capacity include ensuring that operations are carried out in a cost-effective way, responding promptly to customer inquiries, purchasing materials and planning inventory to ensure warehouse efficiency, and ensuring customer satisfaction and providing professional customer support. Essential skills that applicants will need to fully justify this position include interpersonal, customer service, organizational, communication, and leadership.
Although a high school diploma may suffice, a bachelor's degree in business administration, operations management, or a similar field would be advantageous. Moreover, prior work experience in similar positions is also desirable. The average hourly pay for this position is $34.59, which amounts to over $71,000 annually. The career is projected to grow and create new job opportunities across the United States, in the near future.
There is more than meets the eye when it comes to being a customer service/operations manager. For example, did you know that they make an average of $23.48 an hour? That's $48,843 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many customer service/operations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.
When it comes to the most important skills required to be a customer service/operations manager, we found that a lot of resumes listed 22.1% of customer service/operations managers included customer service, while 11.0% of resumes included procedures, and 4.1% of resumes included iso. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service/operations manager job title. But what industry to start with? Most customer service/operations managers actually find jobs in the retail and transportation industries.
If you're interested in becoming a customer service/operations manager, one of the first things to consider is how much education you need. We've determined that 47.0% of customer service/operations managers have a bachelor's degree. In terms of higher education levels, we found that 5.1% of customer service/operations managers have master's degrees. Even though most customer service/operations managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service/operations manager. When we researched the most common majors for a customer service/operations manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service/operations manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer service/operations manager. In fact, many customer service/operations manager jobs require experience in a role such as customer service representative. Meanwhile, many customer service/operations managers also have previous career experience in roles such as cashier or customer service manager.