Customer service/operations managers fulfill two duties: address the customers and help them with the company's products and services, whilst also implementing the right processes and practices across the organization for efficiency and profitability.

Some of the duties and responsibilities that they perform in this hybrid capacity include ensuring that operations are carried out in a cost-effective way, responding promptly to customer inquiries, purchasing materials and planning inventory to ensure warehouse efficiency, and ensuring customer satisfaction and providing professional customer support. Essential skills that applicants will need to fully justify this position include interpersonal, customer service, organizational, communication, and leadership.

Although a high school diploma may suffice, a bachelor's degree in business administration, operations management, or a similar field would be advantageous. Moreover, prior work experience in similar positions is also desirable. The average hourly pay for this position is $34.59, which amounts to over $71,000 annually. The career is projected to grow and create new job opportunities across the United States, in the near future.

What Does a Customer Service/Operations Manager Do

There are certain skills that many customer service/operations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

Learn more about what a Customer Service/Operations Manager does

How To Become a Customer Service/Operations Manager

If you're interested in becoming a customer service/operations manager, one of the first things to consider is how much education you need. We've determined that 56.2% of customer service/operations managers have a bachelor's degree. In terms of higher education levels, we found that 6.1% of customer service/operations managers have master's degrees. Even though most customer service/operations managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Service/Operations Manager
Top Customer Service/Operations Manager Jobs Near You

Customer Service/Operations Manager Career Paths

Average Salary for a Customer Service/Operations Manager

Customer Service/Operations Managers in America make an average salary of $69,350 per year or $33 per hour. The top 10 percent makes over $98,000 per year, while the bottom 10 percent under $48,000 per year.
Average Customer Service/Operations Manager Salary
$69,350 Yearly
$33.34 hourly
$48,000
10 %
$69,000
Median
$98,000
90 %

What Am I Worth?

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How To Become a Customer Service/Operations Manager
How To Become a Customer Service/Operations Manager Career Overview

States With The Most Customer Service/Operations Manager Jobs

Mouse over a state to see the number of active customer service/operations manager jobs in each state. The darker areas on the map show where customer service/operations managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service/Operations Manager Jobs By State

RankStateNumber of JobsAverage Salary
1Texas5,380$68,399
2California4,920$80,536
3Florida3,834$56,012
4Pennsylvania2,636$81,062
5North Carolina2,435$74,498
6Georgia2,429$75,777
7Ohio2,323$73,399
8New York2,099$99,441
9Washington1,831$78,460
10Illinois1,815$70,440
11Minnesota1,556$82,832
12Michigan1,549$69,779
13Indiana1,489$55,430
14Massachusetts1,442$91,226
15Virginia1,356$78,716
16New Jersey1,287$104,025
17Tennessee1,283$58,041
18Wisconsin1,153$75,158
19Missouri1,131$62,188
20South Carolina946$61,411
21Maryland923$87,080
22Arizona911$56,785
23Alabama883$69,757
24Kentucky844$55,604
25Colorado792$73,346
26Iowa705$57,062
27Oregon629$68,250
28Kansas618$55,828
29Louisiana614$64,665
30Arkansas566$43,181
31Connecticut562$74,885
32Utah522$56,160
33Oklahoma520$50,483
34Nevada501$67,598
35Mississippi468$53,754
36Nebraska451$54,369
37New Hampshire438$59,490
38New Mexico323$73,166
39Idaho312$58,474
40Maine304$53,089
41Montana246$53,445
42North Dakota241$51,616
43West Virginia241$55,274
44South Dakota210$76,805
45Rhode Island204$98,262
46Delaware196$90,084
47Alaska160$60,171
48Hawaii135$56,381
49Wyoming124$52,251
50Vermont96$56,210

Customer Service/Operations Manager Education

Customer Service/Operations Manager Majors

42.7 %

Customer Service/Operations Manager Degrees

Bachelors

56.2 %

Associate

19.2 %

High School Diploma

13.1 %

Top Colleges for Customer Service/Operations Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030

Top Skills For a Customer Service/Operations Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.5% of customer service/operations managers listed customer satisfaction on their resume, but soft skills such as leadership skills and management skills are important as well.

Customer Service/Operations Manager Demographics

Customer Service/Operations Manager Gender Distribution

Male
Male
50%
Female
Female
50%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service/operations managers, 49.8% of them are women, while 50.2% are men.

  • The most common race/ethnicity among customer service/operations managers is White, which makes up 71.3% of all customer service/operations managers.

  • The most common foreign language among customer service/operations managers is Spanish at 56.4%.

Work Experience Programs For Customer Service/Operations Managers

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Wealth Management Program

Company: Goodbody

Cost: Free

Duration: 5-6 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Global Consumer Banking Program

Company: Citi APAC

Cost: Free

Duration: 2-3 hours

Audit Program

Company: Grant Thornton Australia

Cost: Free

Duration: 5-6 hours

Career Catalyst: Audit Program

Company: KPMG U.S.

Cost: Free

Duration: 5-6 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Process Design Program

Company: Accenture North America

Cost: Free

Duration: 5-6 hours

Public Health Policy & Management Program

Company: Australasian Society for HIV, Viral Hepatitis and Sexual Health Medicine

Cost: Free

Duration: 5-6 hours

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Best States For a Customer Service/Operations Manager

Some places are better than others when it comes to starting a career as a customer service/operations manager. The best states for people in this position are New Jersey, New York, Rhode Island, and Massachusetts. Customer service/operations managers make the most in New Jersey with an average salary of $104,025. Whereas in New York and Rhode Island, they would average $99,441 and $98,262, respectively. While customer service/operations managers would only make an average of $91,226 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Customer Service/Operations Manager Jobs:
484
Highest 10% Earn:
$137,000
Location Quotient:
1.44

2. Minnesota

Total Customer Service/Operations Manager Jobs:
1,556
Highest 10% Earn:
$117,000
Location Quotient:
1.17

3. Pennsylvania

Total Customer Service/Operations Manager Jobs:
2,636
Highest 10% Earn:
$122,000
Location Quotient:
1.13
Full List Of Best States For Customer Service/Operations Managers

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Top Customer Service/Operations Manager Employers

Most Common Employers For Customer Service/Operations Manager

RankCompanyAverage SalaryHourly RateJob Openings
1Citi$72,266$34.7419
2Accenture$68,116$32.7524
3United$64,726$31.1217
4Walmart$62,496$30.0539
5Bank of America$61,622$29.6323
6American Airlines$60,981$29.3224
7Wells Fargo$60,837$29.2515
8Best Buy$58,898$28.3244
9Coventry Health Care$56,309$27.0714
10AT&T$54,603$26.2538

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