Customer service/operations managers fulfill two duties: address the customers and help them with the company's products and services, whilst also implementing the right processes and practices across the organization for efficiency and profitability.
Some of the duties and responsibilities that they perform in this hybrid capacity include ensuring that operations are carried out in a cost-effective way, responding promptly to customer inquiries, purchasing materials and planning inventory to ensure warehouse efficiency, and ensuring customer satisfaction and providing professional customer support. Essential skills that applicants will need to fully justify this position include interpersonal, customer service, organizational, communication, and leadership.
Although a high school diploma may suffice, a bachelor's degree in business administration, operations management, or a similar field would be advantageous. Moreover, prior work experience in similar positions is also desirable. The average hourly pay for this position is $34.59, which amounts to over $71,000 annually. The career is projected to grow and create new job opportunities across the United States, in the near future.