Find The Best Customer Service/Operations Manager Jobs For You

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Average Salary
$48,843
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
156,161
Job Openings

Customer Service/Operations Manager Careers

Customer service/operations managers fulfill two duties: address the customers and help them with the company's products and services, whilst also implementing the right processes and practices across the organization for efficiency and profitability.

Some of the duties and responsibilities that they perform in this hybrid capacity include ensuring that operations are carried out in a cost-effective way, responding promptly to customer inquiries, purchasing materials and planning inventory to ensure warehouse efficiency, and ensuring customer satisfaction and providing professional customer support. Essential skills that applicants will need to fully justify this position include interpersonal, customer service, organizational, communication, and leadership.

Although a high school diploma may suffice, a bachelor's degree in business administration, operations management, or a similar field would be advantageous. Moreover, prior work experience in similar positions is also desirable. The average hourly pay for this position is $34.59, which amounts to over $71,000 annually. The career is projected to grow and create new job opportunities across the United States, in the near future.

There is more than meets the eye when it comes to being a customer service/operations manager. For example, did you know that they make an average of $23.48 an hour? That's $48,843 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer Service/Operations Manager Do

There are certain skills that many customer service/operations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

When it comes to the most important skills required to be a customer service/operations manager, we found that a lot of resumes listed 22.1% of customer service/operations managers included customer service, while 11.0% of resumes included procedures, and 4.1% of resumes included iso. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service/operations manager job title. But what industry to start with? Most customer service/operations managers actually find jobs in the retail and transportation industries.

How To Become a Customer Service/Operations Manager

If you're interested in becoming a customer service/operations manager, one of the first things to consider is how much education you need. We've determined that 47.0% of customer service/operations managers have a bachelor's degree. In terms of higher education levels, we found that 5.1% of customer service/operations managers have master's degrees. Even though most customer service/operations managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service/operations manager. When we researched the most common majors for a customer service/operations manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service/operations manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service/operations manager. In fact, many customer service/operations manager jobs require experience in a role such as customer service representative. Meanwhile, many customer service/operations managers also have previous career experience in roles such as cashier or customer service manager.

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Average Salary
$48,843
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
156,161
Job Openings

Customer Service/Operations Manager Career Paths

Top Careers Before Customer Service/Operations Manager

Cashier
11.1 %

Top Careers After Customer Service/Operations Manager

Cashier
11.2 %

Customer Service/Operations Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service/Operations Manager

Customer Service/Operations Managers in America make an average salary of $48,843 per year or $23 per hour. The top 10 percent makes over $74,000 per year, while the bottom 10 percent under $31,000 per year.
Average Salary
$48,843
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Best Paying Cities

City
ascdesc
Average Salarydesc
Chicago, IL
Salary Range42k - 89k$62k$61,753
Reston, VA
Salary Range40k - 83k$58k$58,028
Charlotte, NC
Salary Range40k - 82k$58k$57,603
Aurora, CO
Salary Range39k - 83k$57k$57,372
Miami, FL
Salary Range38k - 79k$55k$55,006
$38k
$89k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Operations Customer Service
Operations Customer Service
Randstad
Randstad
03/26/2021
03/26/2021
$42,78403/26/2021
$42,784
Customer Service Operations Manager
Customer Service Operations Manager
Amazon.com, Inc.
Amazon.com, Inc.
03/10/2021
03/10/2021
$86,10003/10/2021
$86,100
Customer Service/Operations Mngr-Dollar-Denver (DIA)
Customer Service/Operations Mngr-Dollar-Denver (DIA)
The Hertz Corporation
The Hertz Corporation
01/12/2021
01/12/2021
$44,00001/12/2021
$44,000
Customer Service/Operations Mngr Aspen
Customer Service/Operations Mngr Aspen
The Hertz Corporation
The Hertz Corporation
12/29/2020
12/29/2020
$50,00012/29/2020
$50,000
Customer Service-Operations)
Customer Service-Operations)
Blue Raven Solar
Blue Raven Solar
06/26/2020
06/26/2020
$29,21806/26/2020
$29,218
See More Recent Salaries

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Customer Service/Operations Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service/Operations Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service/Operations Manager Resume

At Zippia, we went through countless Customer Service/Operations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Customer Service/Operations Manager Demographics

Gender

female

47.4 %

male

46.8 %

unknown

5.8 %

Ethnicity

White

72.4 %

Hispanic or Latino

13.2 %

Asian

6.1 %

Foreign Languages Spoken

Spanish

56.4 %

French

7.8 %

Mandarin

5.4 %
See More Demographics

Customer Service/Operations Manager Education

Majors

Business
42.4 %

Degrees

Bachelors

47.0 %

Certificate

17.8 %

Associate

16.1 %

Top Colleges for Customer Service/Operations Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030
See More Education Info

Online Courses For Customer Service/Operations Manager That You May Like

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

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Top Skills For a Customer Service/Operations Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.1% of customer service/operations managers listed customer service on their resume, but soft skills such as leadership skills and management skills are important as well.

Best States For a Customer Service/Operations Manager

Some places are better than others when it comes to starting a career as a customer service/operations manager. The best states for people in this position are Rhode Island, California, Washington, and New York. Customer service/operations managers make the most in Rhode Island with an average salary of $78,188. Whereas in California and Washington, they would average $76,735 and $75,260, respectively. While customer service/operations managers would only make an average of $71,449 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Customer Service/Operations Manager Jobs:
1,831
Highest 10% Earn:
$150,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Customer Service/Operations Manager Jobs:
501
Highest 10% Earn:
$141,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Pennsylvania

Total Customer Service/Operations Manager Jobs:
2,636
Highest 10% Earn:
$135,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service/Operations Manager Employers

1. JetBlue Airways
4.7
Avg. Salary: 
$37,825
Customer Service/Operations Managers Hired: 
53+
2. Verizon Communications
4.7
Avg. Salary: 
$54,530
Customer Service/Operations Managers Hired: 
51+
3. Best Buy
4.8
Avg. Salary: 
$84,836
Customer Service/Operations Managers Hired: 
44+
4. Walmart
4.8
Avg. Salary: 
$83,080
Customer Service/Operations Managers Hired: 
39+
5. FedEx
4.6
Avg. Salary: 
$41,155
Customer Service/Operations Managers Hired: 
38+
6. AT&T
4.7
Avg. Salary: 
$53,499
Customer Service/Operations Managers Hired: 
38+

Customer Service/Operations Manager Videos

Updated October 2, 2020