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The differences between customer service/operations managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and a customer care manager. Additionally, a customer service/operations manager has an average salary of $69,350, which is higher than the $41,181 average annual salary of a customer care manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for a customer care manager are patients, home health, and social work.
| Customer Service/Operations Manager | Customer Care Manager | |
| Yearly salary | $69,350 | $41,181 |
| Hourly rate | $33.34 | $19.80 |
| Growth rate | 6% | 8% |
| Number of jobs | 249,856 | 129,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 59% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.
Customer service/operations managers and customer care managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Customer Care Manager | |
| Average salary | $69,350 | $41,181 |
| Salary range | Between $48,000 And $98,000 | Between $28,000 And $59,000 |
| Highest paying City | Bay Shore, NY | Olympia, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Xerox | Adobe |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a customer service/operations manager and a customer care manager in terms of educational background:
| Customer Service/Operations Manager | Customer Care Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer service/operations managers' and customer care managers' demographics:
| Customer Service/Operations Manager | Customer Care Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 38.1% Female, 61.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 8% |