Customer service/operations manager demographics and statistics in the US
Customer service/operations manager demographics research summary. Zippia estimates customer service/operations manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service/operations manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service/operations managers after extensive research and analysis:
- There are over 404,555 customer service/operations managers currently employed in the United States.
- 49.8% of all customer service/operations managers are women, while 50.2% are men.
- The average customer service/operations manager age is 44 years old.
- The most common ethnicity of customer service/operations managers is White (67.4%), followed by Hispanic or Latino (15.2%), Asian (6.4%) and Black or African American (6.2%).
- Customer service/operations managers are most in-demand in Denver, CO.
- The finance industry is the highest-paying for customer service/operations managers.
- 10% of all customer service/operations managers are LGBT.
On this page
Customer service/operations manager demographics by:
Customer service/operations manager gender statistics
49.8% of customer service/operations managers are women and 50.2% of customer service/operations managers are men.
- Male, 50.2%
- Female, 49.8%
Customer service/operations manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 50.2% |
| Female | 49.8% |
Customer service/operations manager gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$71,573
Female income
$65,621
Customer service/operations manager gender ratio over time
This data breaks down the percentage of men and women in customer service/operations manager positions over time. Currently, 49.8% of customer service/operations managers are female.
Customer service/operations manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.38% | 43.62% |
| 2011 | 55.65% | 44.35% |
| 2012 | 54.78% | 45.22% |
| 2013 | 55.35% | 44.65% |
| 2014 | 57.31% | 42.69% |
| 2015 | 55.92% | 44.08% |
| 2016 | 56.90% | 43.10% |
| 2017 | 54.08% | 45.92% |
| 2018 | 53.99% | 46.01% |
| 2019 | 51.89% | 48.11% |
| 2020 | 52.01% | 47.99% |
| 2021 | 50.20% | 49.80% |
Customer service/operations manager related jobs gender ratio
We compared customer service/operations managers with similar job titles to see how gender ratios vary. As you can see, district commercial superintendent and street superintendent have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Administrative Assistant To General Manager | 9% | 91% |
| Manager Stylist | 9% | 91% |
| Salon Manager | 12% | 88% |
| Customer Service/Operations Manager | 50% | 50% |
| General Superintendent | 97% | 3% |
| Street Superintendent | 97% | 3% |
| District Commercial Superintendent | 98% | 2% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service/operations manager demographics by race
The most common ethnicity among customer service/operations managers is White, which makes up 67.4% of all customer service/operations managers. Comparatively, 15.2% of customer service/operations managers are Hispanic or Latino and 6.4% of customer service/operations managers are Asian.
- White, 67.4%
- Hispanic or Latino, 15.2%
- Asian, 6.4%
- Black or African American, 6.2%
- Unknown, 4.3%
- American Indian and Alaska Native, 0.5%
Customer service/operations manager race
| Customer service/operations manager race | Percentages |
|---|---|
| White | 67.4% |
| Hispanic or Latino | 15.2% |
| Asian | 6.4% |
| Black or African American | 6.2% |
| Unknown | 4.3% |
| American Indian and Alaska Native | 0.5% |
Customer service/operations manager race and ethnicity over time
See how customer service/operations manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service/operations manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 75.15% | 6.28% | 5.25% | 11.02% |
| 2011 | 74.99% | 6.45% | 5.27% | 10.74% |
| 2012 | 74.64% | 6.02% | 5.41% | 11.81% |
| 2013 | 75.15% | 5.84% | 5.45% | 11.18% |
| 2014 | 74.04% | 5.81% | 5.35% | 12.53% |
| 2015 | 74.05% | 5.87% | 5.29% | 12.45% |
| 2016 | 71.72% | 6.38% | 5.74% | 13.67% |
| 2017 | 73.08% | 5.86% | 5.48% | 13.16% |
| 2018 | 72.64% | 5.64% | 6.05% | 13.03% |
| 2019 | 71.26% | 5.91% | 6.09% | 14.10% |
| 2020 | 69.50% | 5.95% | 5.74% | 14.00% |
| 2021 | 67.45% | 6.18% | 6.37% | 15.19% |
Customer service/operations manager wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $70,712 |
| White | $72,888 |
| Black or African American | $69,040 |
| Asian | $73,832 |
| Hispanic or Latino | $71,491 |
Average customer service/operations manager age
See how the average age of customer service/operations managers varies based on ethnicity and gender.
Male
Female
Customer service/operations manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 42 | 45 |
| Unknown | 42 | 41 |
| Asian | 43 | 41 |
| Hispanic or Latino | 42 | 40 |
| White | 45 | 44 |
| American Indian and Alaska Native | 43 | 44 |
Customer service/operations manager age breakdown
The average age of customer service/operations managers is 40+ years years old, representing 64% of the customer service/operations manager population.
Customer service/operations manager age breakdown
| Customer Service/Operations Manager Years | Percentages |
|---|---|
| 40+ years | 64% |
| 30-40 years | 30% |
| 20-30 years | 6% |
Customer service/operations manager educational attainment
- Bachelor's, 56%
- Associate, 19%
- High School Diploma, 13%
- Master's, 6%
- Other Degrees, 6%
Customer service/operations managers by degree level
| Customer service/operations manager degree | Percentages |
|---|---|
| Bachelor's | 56% |
| Associate | 19% |
| High School Diploma | 13% |
| Master's | 6% |
| Other Degrees | 6% |
Customer service/operations manager jobs you might like
Customer service/operations manager wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $85,888 |
| High School Diploma or Less | $64,092 |
| Bachelor's Degree | $75,888 |
| Doctorate Degree | $83,252 |
| Some College/ Associate Degree | $65,727 |
Customer service/operations manager employment statistics
Most customer service/operations managers work for a private in the retail industry.
Company size where customer service/operations managers work
Below, you can see the size of companies where customer service/operations managers work.
Customer service/operations manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 48% |
Customer service/operations manager jobs by company type
Employees with the customer service/operations manager job title have their preferences when it comes to working for a company. For instance, most customer service/operations managers prefer to work at private companies over public companies.
Customer service/operations manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 46% |
| Private | 51% |
| Government | 2% |
Customer service/operations manager jobs by industry
The most common industries for customer service/operations managers are retail, transportation and finance.
Customer service/operations manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Retail | 16% |
| Transportation | 11% |
| Finance | 9% |
| Technology | 7% |
| Professional | 6% |
| Manufacturing | 5% |
| Hospitality | 4% |
| Health Care | 4% |
| Telecommunication | 3% |
| Insurance | 3% |
| Media | 2% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Customer service/operations manager turnover and employment statistics
Customer service/operations manager unemployment rate over time
The unemployment rate for customer service/operations managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service/operations manager unemployment rate by year
| Year | Customer service/operations manager unemployment rate |
|---|---|
| 2010 | 6.02% |
| 2011 | 5.17% |
| 2012 | 4.50% |
| 2013 | 3.74% |
| 2014 | 3.19% |
| 2015 | 2.83% |
| 2016 | 2.57% |
| 2017 | 2.68% |
| 2018 | 2.15% |
| 2019 | 2.22% |
| 2020 | 3.68% |
| 2021 | 4.01% |
Average customer service/operations manager tenure
The average customer service/operations manager stays at their job for 1-2 years, based on the 4,901 customer service/operations managers resumes in Zippia's database.
Customer service/operations manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 15% |
| 1-2 years | 31% |
| 3-4 years | 17% |
| 5-7 years | 17% |
| 8-10 years | 7% |
| 11+ years | 14% |
Customer service/operations manager LGBT ratio compared to similar jobs
Review the percent of customer service/operations managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Administration Vice President | 7.93% | 48,271 |
| Senior Project Manager | 8.41% | 183,210 |
| District Sales Manager | 9.38% | 108,626 |
| Customer Service/Operations Manager | 10.39% | - |
| Software Publisher | 11.63% | 18,669 |
| Human Resources Generalist/Manager | 13.02% | 46,682 |
| Promotion Manager | 14.95% | 8,515 |
Similar customer service/operations manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Administration Vice President | 7.93% | 48,271 |
| Senior Project Manager | 8.41% | 183,210 |
| District Sales Manager | 9.38% | 108,626 |
| Software Publisher | 11.63% | 18,669 |
| Human Resources Generalist/Manager | 13.02% | 46,682 |
| Promotion Manager | 14.95% | 8,515 |
Foreign languages spoken by customer service/operations managers
The most common foreign language among customer service/operations managers is Spanish at 56.4%. The second-most popular foreign language spoken is French at 7.8% and Mandarin is the third-most popular at 5.4%.
- Spanish, 56.4%
- French, 7.8%
- Mandarin, 5.4%
- Portuguese, 4.9%
- German, 3.9%
- Other, 21.6%
Customer service/operations manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 56.4% |
| French | 7.8% |
| Mandarin | 5.4% |
| Portuguese | 4.9% |
| German | 3.9% |
| Other | 21.6% |
