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Customer Service/Operations Manager Demographics in the US

The average employee age for customer service/operations managers is 44 years. The customer service/operations manager workforce reached a whopping 341,957 in 2020!

Among customer service/operations managers, we discovered that 47.4% of them are women, while 46.8% are men. The most common race/ethnicity among customer service/operations managers is White, which makes up 72.4% of all customer service/operations managers. Comparatively, there are 13.2% of the Hispanic or Latino ethnicity and 6.1% of the Asian ethnicity. The majority of customer service/operations managers are located in NY, New York and CA, Los Angeles.

Customer Service/Operations Manager Statistics and Facts in the US

After extensive research and analysis, Zippia's data science team found that:

  • There are over 341,957 customer service/operations managers currently employed in the United States.
  • 47.4% of all customer service/operations managers are women, while only 46.8% are men.
  • The average age of an employed customer service/operations manager is 44 years old.
  • The most common ethnicity of customer service/operations managers is White (72.4%), followed by Hispanic or Latino (13.2%) and Asian (6.1%).
  • The majority of customer service/operations managers are located in NY, New York and CA, Los Angeles.
  • Customer service/operations managers are most in-demand in Atlanta, GA.
  • Customer service/operations managers are paid an average annual salary of $48,843.
  • Chicago, IL pays an annual average wage of $61,753, the highest in the US.
  • Customer service/operations managers average starting salary is $31,000.
  • In 2021, women earned 90% of what men earned.
  • The top 10% of highest-paid customer service/operations managers earn as much as $74,000 or more.
  • Washington is the best state for customer service/operations managers to live.
  • Customer service/operations managers are more likely to work at public companies in comparison to private companies.

Customer Service/Operations Manager Statistics by Race

The most common ethnicity among customer service/operations managers is White, which makes up 72.4% of all customer service/operations managers. Comparatively, there are 13.2% of the Hispanic or Latino ethnicity and 6.1% of the Asian ethnicity.

Job Title
  • White, 72.4%
  • Hispanic or Latino, 13.1%
  • Asian, 6.1%
  • Black or African American, 5.7%
  • Unknown, 2.2%
  • American Indian and Alaska Native, 0.5%

Foreign Languages Spoken By Customer Service/Operations Managers

The chart below shows that 56.4% of customer service/operations managers speak Spanish. The second-most popular foreign language spoken is French at 7.8% and Mandarin is the third-most popular at 5.4%.

Job Title
  • Spanish, 56.4%
  • French, 7.8%
  • Mandarin, 5.4%
  • Portuguese, 4.9%
  • German, 3.9%
  • Other, 21.6%

Types of Customer Service/Operations Manager Degree Levels

We assessed our data to determine the typical level of education for customer service/operations managers. The most common degree for customer service/operations managers is bachelor's degree. In fact, 47% of customer service/operations managers earn that degree. A close second is associate degree with 16% and rounding it off is high school diploma with 11%.

Job Title
  • Bachelors degree, 47%
  • Associate degree, 16%
  • High School Diploma degree, 11%
  • Masters degree, 5%
  • Other Degrees, 21%

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Customer Service/Operations Manager Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer service/operations managers. We found that the most common company type is public. In addition, the industry that employs the most customer service/operations managers is the retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire customer service/operations managers.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Customer Service/Operations Manager Work In

Employees with the customer service/operations manager job title have their preferences when it comes to working for a company. For instance, most customer service/operations managers prefer to work at public companies over private companies.

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Public

Private

Government

Education

Top Industries Hiring Customer Service/Operations Managers

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer service/operations managers. Those industries include retail, transportation and finance.

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Fortune 500

Retail

Transportation

Finance

Technology

Customer Service/Operations Manager Diversity

From race to gender and even age, we found the average demographic information on those who work as customer service/operations managers. Keep reading to find out what the results for customer service/operations managers were.

Customer Service/Operations Manager Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer service/operations managers.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Customer Service/Operations Manager Gender Over Time

This data shows how men and women predominate in the customer service/operations manager position over time.

Male
Female
76%
73%
71%
68%
66%
63%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Customer Service/Operations Manager Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer service/operations managers changed.

  • Unemployment rate

Average Age of a Customer Service/Operations Manager Based On Race And Gender

We determined the average age of customer service/operations managers based on ethnicity and gender.

Male
Female

The Average Number of Years That Customer Service/Operations Manager Stay in a Job

By looking over 4,901 customer service/operations managers resumes, we figured out that the average customer service/operations manager enjoys staying at their job for 1-2 years for a percentage of 31%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Customer Service/Operations Manager Age Breakdown

This chart breaks down the ages of customer service/operations manager employees. Interestingly enough, the average age of customer service/operations managers is 40+ years old, which represents 64% of the population.

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20-30 years

30-40 years

40+ years

Customer Service/Operations Manager Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, general superintendent and director of plant operations have the biggest difference in gender.

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Job Titleascdesc
Maleasc
Femaleascdesc
Administrative Assistant To General Manager11%85%
Manager Stylist13%83%
Alteration Manager15%82%
Customer Service/Operations Manager47%47%
District Commercial Superintendent90%2%
Director Of Plant Operations93%4%
General Superintendent94%3%
Male
Female
100%
75%
50%
25%
0%
General Superintendent
Director Of Plant Operations
District Commercial Superintendent
Customer Service/Operations Manager
Alteration Manager
Manager Stylist
Administrative Assistant To General Manager
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Customer Service/Operations Managers with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer service/operations managers.

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Job Titleascdesc
LGBTasc
Design Manager15.08%
Customer Service/Operations Manager17.88%
Tax Commissioner18.57%
Director Of Front Office21.82%
Advertising Manager25.47%
Pharmacist Manager28.57%
Corps Member29.21%

Customer Service/Operations Manager Jobs

Customer Service/Operations Manager Gender Pay Gap

male-income
Male Income
$70,375
female-income
Female Income
$63,308

Customer Service/Operations Manager Income By Gender And Race/Ethnicity

We found interesting that Asian men and White men make more money compared to others.

  • Male
  • Female
$77,248
$73,885
$70,521
$67,158
$63,795
$60,431
$57,068
Asian
Black or African American
Hispanic or Latino
White

Customer Service/Operations Manager Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$69,128
Some College/ Associate Degree$73,885
Bachelor's Degree$82,376
Master's Degree$98,856

Customer Service/Operations Manager Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$116,858
$107,857
$98,856
$89,855
$80,854
$71,853
$62,852
$53,850
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

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Customer Service/Operations Manager Heatmaps

Where Do Customer Service/Operations Managers Earn The Most?

The map here shows where customer service/operations managers earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Service/Operations Managers Located?

By looking through more than 4,901 resumes, we found that the most popular places for customer service/operations managers are NY, New York and CA, Los Angeles.

Number of Customer Service/Operations Managers

Where Are Customer Service/Operations Managers In High Demand?

We looked over job openings to determine where in the country customer service/operations managers are in the most demand.

Jobs Openings