Customer Service/Operations Manager Education Requirements And Degrees

The education needed to be a customer service/operations manager is normally a bachelor's degree. Customer service/operations managers usually study business, communication or management. 56% of customer service/operations managers hold a bachelor's degree and 19% hold a associate degree. We found these by analyzing 4,901 customer service/operations manager resumes to investigate the topic of customer service/operations manager education more precisely.

The most common colleges for students to pursue their goal of becoming a customer service/operations manager are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for a customer service/operations manager. Students have a great path to earning their customer service/operations manager qualifications at the following schools:

  1. University of Pennsylvania
  2. Northwestern University
  3. University of Southern California

If you're interested in getting a college degree in an affordable college for customer service/operations managers - Baruch College of the City University of New York is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Mount Saint Mary's University, as the admission requirements aren't too selective. On the other end of that spectrum are the Northwestern University, University of Pennsylvania and University of Southern California.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in customer service/operations manager education paths.

We prepared a list of a customer service/operations manager certifications that you should consider. The necessary certifications that customer service/operations managers must have to succeed are Certified Pharmacy Technician (CPhT) and Certified Management Accountant (CMA).

What Degree Should I Get to Become a Customer Service/Operations Manager ?

The most common degree for customer service/operations managers is bachelor's degree 56% of customer service/operations managers earn that degree. A close second is associate degree with 19% and rounding it off is high school diploma with 13%.

  • Bachelors, 56%
  • Associate, 19%
  • High School Diploma, 13%
  • Masters, 6%
  • Other Degrees, 6%
Customer Service/Operations Manager DegreeascdescPercentagesascdesc
Bachelors
Bachelors
56.2%
56.2%
Associate
Associate
19.2%
19.2%
High School Diploma
High School Diploma
13.1%
13.1%
Masters
Masters
6.1%
6.1%
Diploma
Diploma
3.0%
3.0%

What Should I Major in to Become a Customer Service/Operations Manager ?

Most customer service/operations managers, 43% to be exact, major in business. Some other common majors for a customer service/operations manager include communication and management majors.

Customer Service/Operations Manager MajorascdescPercentagesascdesc
Business
Business
42.7%
42.7%
Communication
Communication
5.1%
5.1%
Management
Management
4.9%
4.9%
Marketing
Marketing
4.9%
4.9%
Accounting
Accounting
3.9%
3.9%

Most Common Colleges for Customer Service/Operations Manager

Here are the most common colleges for a customer service/operations manager career in the US based on their resumes. Advocates often get their degree in University of Phoenix, DeVry University, and Florida International University .

University of Phoenix

DeVry University

Florida International University

University of Utah

San Jose State University

Customer Service/Operations Manager Common CollegeascdescPercentagesascdesc
University of Phoenix
University of Phoenix
24.28%
24.28%
DeVry University
DeVry University
6.88%
6.88%
Florida International University
Florida International University
5.07%
5.07%
University of Utah
University of Utah
4.71%
4.71%
San Jose State University
San Jose State University
4.35%
4.35%

Average Customer Service/Operations Manager Salary by Education Level

Customer service/operations managers with a Masters degree earn more than those without, at $94,159 annually. With a Bachelors degree, customer service/operations managers earn a median annual income of $78,462.

High School Diploma or Less

Master's Degree

Bachelor's Degree

Some College/ Associate Degree

Customer Service/Operations Manager Education LevelascdescCustomer Service/Operations Manager Salaryascdesc
High School Diploma or Less
High School Diploma or Less
$65,844
$65,844
Master's Degree
Master's Degree
$94,159
$94,159
Bachelor's Degree
Bachelor's Degree
$78,462
$78,462
Some College/ Associate Degree
Some College/ Associate Degree
$70,375
$70,375

Customer Service/Operations Manager Jobs You Might Like

10 Best Universities For Customer Service/Operations Managers

In a lot of cases, a higher education can mean a higher salary or even a better job. That's why we found out the best colleges for customer service/operations managers. We based this list on these metrics: admissions rate, retention rate, mean earnings of students working, ratio of working vs. non-working students 10 years after admission, average cost of attendance and median debt for graduates.

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030
RankascdescSchoolascdescLocationascdesc
1
1
University of Pennsylvania
University of Pennsylvania
Philadelphia, PA
Philadelphia, PA
2
2
Northwestern University
Northwestern University
Evanston, IL
Evanston, IL
3
3
University of Southern California
University of Southern California
Los Angeles, CA
Los Angeles, CA
4
4
New York University
New York University
New York, NY
New York, NY
5
5
Pennsylvania State University
Pennsylvania State University
University Park, PA
University Park, PA

19 Best Online Courses for Customer Service/Operations Managers

Sometimes things are just better when you get to stay in your pajamas all day. That includes school. We found top courses for customer service/operations managers from Udemy, Coursera, EDX, and ed2go that will help you advance in your career. Here are essential skills you need to be a customer service/operations manager:

  • Customer service
  • Procedures
  • Iso
If you want to improve customer service/operations managers skills these courses could help you in this.

Advertising Disclosure
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Fundamentals of Logistics, Supply Chain & Customer Service
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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Customer Service
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How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
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Master Customer Service using this practical customer care course...

Customer How to Build a Customer Service Strategy
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4.4
(3,342)

For you and your team to be successful in providing great customer service, start by putting your customer first...

[2021] Customer Service 2.0: Learn Digital Customer Service
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4.6
(1,637)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

SAP Customer Service (CS/SM) - Service Management module
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4.5
(506)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Brilliant Customer Service: How to Impress your Customers!
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4.5
(8,615)

Enhance your customer support and truly differentiate yourself from your competition!...

Customer Service: Keep 'em coming back!
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4.6
(1,706)

How to give the best customer service in your industry and keep those customers raving about your business...

Customer Service English Essentials
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4.7
(3,287)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...

Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

Retail Customer Service Skills Training
ed2go

Retail Customer Service Skills Training...

Customer How to Understand Customer Needs
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4.4
(12,635)

Be guided on understanding the modern customer and how their needs have changed over time...

Food and Customer Service Skills Training
ed2go

Food and Customer Service Skills Training...

ISO 9001:2015 Quality Management System Auditor Course
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4.4
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How to audit or implement a Quality Management System as per ISO 9001:2015...

Learning VMware vRealize Operations Manager
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Increase your productivity and efficiency with the vRealize Operations Manager...

Customer Service: How to sell more without advertising
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4.4
(755)

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising...

Customer Success Manager: Fundamentals to your CSM career
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4.4
(2,645)

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise...

ISO 50001. Energy management system
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4.3
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Implement and audit an Energy management system as per ISO 50001:2018...

Hotel Management Fundamentals - Hotel Management Operations
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4.3
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Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Best Customer Service/Operations Manager Certifications in 2021

1. Certified Pharmacy Technician (CPhT)

PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).

PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 2 year(s)
Course That Help You To Prepare For Certification
How To Become A Certified Pharmacy Technician (CPhT)
udemy
3.9
(72)
2. Certified Management Accountant (CMA)

The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.

The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 1 year(s)

Entry Level Jobs For Becoming A Customer Service/Operations Manager

Top 10 Affordable Universities For Customer Service/Operations Managers

If those top 10 were a bit out of your price range, you might want to check these schools instead. After factoring in in-state tuition and fees, average cost of attendance, admissions rate, average net price and mean earnings after 6 years, we found that these are the most affordable schools for customer service/operations managers.

1. Baruch College of the City University of New York

New York, NY • Private

In-State Tuition
$7,262
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$14,046

2. University of Florida

Gainesville, FL • Private

In-State Tuition
$6,381
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$21,034

3. Florida State University

Tallahassee, FL • Private

In-State Tuition
$5,656
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$21,623

4. Brigham Young University

Provo, UT • Private

In-State Tuition
$5,620
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$18,136

5. USF Sarasota-Manatee

Sarasota, FL • Private

In-State Tuition
$5,587
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,043

6. University of South Florida

Tampa, FL • Private

In-State Tuition
$6,410
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$20,456

7. California State University - Fullerton

Fullerton, CA • Private

In-State Tuition
$6,886
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$17,645

8. Florida International University

Miami, FL • Private

In-State Tuition
$6,556
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$19,434

9. USF St. Petersburg

St. Petersburg, FL • Private

In-State Tuition
$5,821
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$19,849

10. SUNY Farmingdale

Farmingdale, NY • Private

In-State Tuition
$8,306
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$16,091

Top 10 Hardest Universities To Get Into For Customer Service/Operations Managers

Some people like a challenge. Well, we challenge you to get into one of these schools. It's not going to be easy. We know this based on these institutions' admissions rates, average SAT scores accepted, median ACT scores accepted and mean earnings of students 6 years after admission.

1. Northwestern University

Evanston, IL • Private

Admissions Rate
8%
SAT Average
1,508

2. University of Pennsylvania

Philadelphia, PA • Private

Admissions Rate
8%
SAT Average
1,492

3. University of Southern California

Los Angeles, CA • Private

Admissions Rate
13%
SAT Average
1,445

4. Northeastern University

Boston, MA • Private

Admissions Rate
19%
SAT Average
1,466

5. Carnegie Mellon University

Pittsburgh, PA • Private

Admissions Rate
17%
SAT Average
1,507

6. New York University

New York, NY • Private

Admissions Rate
20%
SAT Average
1,419

7. Boston University

Boston, MA • Private

Admissions Rate
22%
SAT Average
1,420

8. University of Miami

Coral Gables, FL • Private

Admissions Rate
32%
SAT Average
1,365

9. Lehigh University

Bethlehem, PA • Private

Admissions Rate
22%
SAT Average
1,380

10. George Washington University, The

Washington, DC • Private

Admissions Rate
42%
SAT Average
1,380

Top 10 Easier To Apply Universities For Customer Service/Operations Managers

Why make getting a job harder on yourself than it has to be? With these colleges, you're sure to be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores and average salary of students 6 years after graduation in order to uncover which were the easiest schools to get into.

1. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions Rate
84%
SAT Average
1,031

2. Barry University

Miami, FL • Private

Admissions Rate
91%
SAT Average
1,006

3. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions Rate
68%
SAT Average
964

4. University of North Texas at Dallas

Dallas, TX • Private

Admissions Rate
83%
SAT Average
992

5. Holy Names University

Oakland, CA • Private

Admissions Rate
70%
SAT Average
849

6. University of the Incarnate Word

San Antonio, TX • Private

Admissions Rate
88%
SAT Average
1,044

7. Notre Dame de Namur University

Belmont, CA • Private

Admissions Rate
82%
SAT Average
983

8. Notre Dame College

Cleveland, OH • Private

Admissions Rate
90%
SAT Average
994

9. Kean University

Union, NJ • Private

Admissions Rate
86%
SAT Average
991

10. Wayland Baptist University

Plainview, TX • Private

Admissions Rate
98%
SAT Average
1,003

Customer Service/Operations Manager Internship Jobs

Customer Service/Operations Manager Jobs

Updated April 30, 2021