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  • Preschool Area Manager

    Previous experience as an Area Manager or Senior Director Cadence Education is currently in search of our next Preschool Area Manager for our Cadence Academy Preschools in VA. Preschool Area Manager Required Skills: Virginia Cadence Education is one of the premier early childhood educators in the United States, operating over 300 private preschools and elementary schools across 30 states.
    $58k-73k yearly est.21d ago
  • Customer Service-Insurance

    There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts.The Opportunity We are currently seeking dedicated customer service professionals to work in our Phoenix office. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products.
    $45k-46k yearly13h ago
  • Area Operations Manager

    Arizona Urology Specialists provides a comprehensive array of urologic services to patients. Arizona Urology Specialists, a United Urology Group affiliate, is the region's premier urology practice with over 20 urologists and a team of Advanced Practice Providers serving patients at 8 medical offices throughout Phoenix, Scottsdale, Glendale, and Mesa. The Area Operations Manager will oversee tactical implementation of the strategic operations plan for multiple offices in the Phoenix area.
    $38k-62k yearly est.1d ago
  • Customer Service Supervisor/Coordinator

    Requirements 2 years work experience in the customer service field Customer Experience Pack Leader/Supervisor - Holiday Barn Pet Resorts The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business.
    $31k-47k yearly est.4d ago
  • Customer Care Manager II - Remote Work

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work.
    $25k-35k yearly est.14d ago
  • Customer Service Manager (Remote)

    (High Paying) Remote Sales American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Develop customer success metrics and execute account strategies _Build trust with customer accounts through open and interactive communication _Schedule and attend virtual meetings using Zoom and other platforms _Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals _Present to families different benefits programs, enroll new clients, and open new accounts. _Oversee and prioritize each customer in your portfolio Qualifications: Must have a passion for helping others _** MUST BE A US OR CANADIAN CITIZEN ** Proven ability to work as a productive team member _Excellent communication and interpersonal skills _Self-motivated team player, proficient in multi-tasking Proficient with computers and Zoom preferred but not required _Ability to form and grow solid relationships with your client accounts Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.
    $54k-98k yearly est.5d ago
  • Lead Cost Manager

    Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. With Linesight you can truly discover the power of team. As a Lead Cost Manager at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement.
    $82k-120k yearly est.23d ago
  • Sentinel (GBSD) - Preconstruction Services Manager 3 - 6582

    This leadership position will be located in Roy, Utah or work remote/virtually and will support the Ground Based Strategic Deterrent (GBSD) program. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. The Preconstruction Services Manager 3 will have experience delivering design-build and design-bid-build construction, renovation and environmental remediation projects for commercial and public-sector customers. Northrop Grumman Space Systems is seeking a Preconstruction Services Manager 3 to its team of diverse and qualified individuals. Preconstruction Services Manager 3 is responsible for the leadership and successful completion of the preconstruction phase of projects to meet the cost objectives for planning, estimating, purchasing and bidding. Northrop Grumman supports the Air Force's sustainment, development, production and deployment of hardware and system modifications for Intercontinental Ballistic Missile (ICBM) Ground and Airborne Launch Control Systems, Launch Facilities and associated infrastructure. At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.
    $61k-86k yearly est.60d+ ago
  • Texas Roadhouse Service Manager

    As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily basis. Love your job at Texas Roadhouse! At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. If you have a passion for people and providing a legendary guest experience, apply to be a Service Manager at Texas Roadhouse today! Texas Roadhouse is looking for a legendary Service Manager. As a Service Manager, your responsibilities would include:
    $79k-119k yearly est.22d ago
  • Workday HCM Manager Lead

    3+ years of experience with at least three of the Workday HCM modules including Recruiting, Core HR, Learning, Talent, and Performance Management Architect Workday HCM solutions to ensure all work streams are cohesive and cross functional impacts are considered and mitigated.
    $82k-120k yearly est.26d ago
  • Route Service Manager - UniFirst

    UniFirst is an international leader in the $18 billion-dollar garment services industry. The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
    $42k-58k yearly est.37d ago
  • Work From Home Customer Success Manager

    Our client seeks a Customer Success Manager with proven sales experience and a passion for selling technology solutions.
    $99k-162k yearly est.3d ago
  • Bubbas 33 Service Manager

    As a Service Manager, you would oversee all Front of House operations, ensure Quality Food and Superior Service for our guests, and manage all Front of House employees on a daily basis. Bubba's 33 is looking for a rock star Service Manager. As a Bubba's 33 team member, you'll take pride in hand-crafted food and friendly service. If you have a passion for people and providing a superior guest experience, apply to be a Service Manager at Bubba's 33 today! At Bubba's 33 we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. As a Service Manager, your responsibilities would include:
    $57k-95k yearly est.19d ago
  • Remote Work-From-Home Call Center Customer Serv

    Company Overview for Kacil Business & Technology Consulting Firm
    $21k-25k yearly est.29d ago
  • Global Sales Operations Program Manager

    The PMO, at our Technology Client, is running business and technology programs and improvements around policies and systems processes. The Program Manager will work closely with senior executives and other leaders on strategic prioritization of programs, ROI, metrics, resource, and budget allocation to sales operations programs. *** W2 Only - no C2C *** LOCATION: San Francisco, CA (Hybrid schedule - weekly mix of 2-3 onsite & work from home days) Target Start: June- August - with some flexibility Engagement Responsibilities Manage all phases of the program through successful delivery. Create and manage the execution plan including timelines, milestones, critical path etc. Oversee and report on budget and resource allocation to the program. Manage program dependencies, risks, key design decisions, etc. Manage inter-dependencies with other programs. Lead the steering committee and other key governance discussions with senior executives to drive decision making on important topics that impact the program's execution. Manage the change control mechanism setup to track and address changes to different aspects like technical/functional changes to scope, program cost or its schedule. Set up required JIRA dashboards to track the EPICs, user stories by different aspects like status, Sprint allocation, velocity, burn-down rate, approvals, dependencies etc. Track the Change management strategy and implementation of the change adoption plan including its timelines and milestones. Track the product Testing strategy (technical and functional testing), including participation of Biz stakeholders in testing, its timelines, sequencing & milestones. Ensure the Support plan is set up to manage questions/issues post-production deployment, including timelines & milestones. Run regular product engagement meetings with program core team to track progress, dependencies and escalate risks for resolution. Proactively hold stakeholders accountable for delivering on the program and project plan. Roadmap Management Create a roadmap of business features to be delivered for the Domain being managed, linking it with the overall strategic prioritization. Work with the Product Manager and IT Lead to plan timelines, resource needs and interdependencies for the feature implementation in the roadmap Set up dashboards required to track the implementation status of the business features. Successfully to drive collaboration across business and technical teams. Global Sales Operations area that focuses on Sales Operations, Partner Operations, Pricing Operations Process and Policy work and Operations around Process and Policy. Global Operations PMO that partners extensively with IT and Product teams. Requirements SaaS experience and experience in Sales Operations, Partner Operations, Pricing Operations, or Sales Process and Policy work. 8+ years Program Management experience 5+ years' experience leading major programs in a complex global corporate setting. Experience with Agile methodologies Familiarity with business-related technologies and platforms Effective communicator, Problem-solving, Ability to think strategically and execute tactically, adaptable to a high-change environment with new concepts and/or processes. BS/BA degree in Business or Technology-related field, Agile Project Management certification, or equivalent experience. Preferred Experience MBA or Master's degree Experience with strategy and data visibility programs, revenue, or entitlement management systems are preferred. Salary range $550-800/daily W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. Benefits offered - Health insurance, sick leave, 401(k) SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here:
    $550-800 daily3d ago
  • Operations Manager Cash Logistics

    We are seeking to fill an Operations Manager in Richmond, VA. GardaWorld is shaping the future of cash management!
    $64k-96k yearly est.14d ago
  • Customer Success Manager

    An Education company based in Glendale, California, United States is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Customer Success Manager role.
    $85k-90k yearly3d ago
  • Technology Operations Manager

    In addition, The Raley's Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Wellness Programs (Raley's Healthy Lifestyles) Today, the Raley's, Bel Air Markets, Nob Hill Foods and Raley's O-N-E Market banners carry on Tom's legacy of innovation by serving as more than grocery stores. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley's, Bel Air, Nob Hill Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods and Bashas' Din Market. Our purpose of changing the way the world eats, one plate at a time, has made Raley's a trusted source for nutrition and wellness. The Raley's Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA.
    $103.9k-167.8k yearly4d ago
  • Customer Success Manager- SaaS

    You have a minimum 3-6 years of professional experience in Customer Success working with high - growth Saas solutions Dropbox, Electronic Arts, Lyft, Carvana,Tibco, and many of the world's most innovative companies use Onna. You are experienced as an end user of a Customer Success Onna exists to help bring order, visibility, access, and control to this expanding data landscape. Onna is pioneering the future of data management by enabling enterprises to capture, discover, and leverage the value of unstructured data that is created in knowledge worker applications. At Onna, you'll be working on complex problems that haven't been solved before. At Onna, we truly care about each other. Everybody at Onna is a true team player, regardless of their role at the company. We all take a break with quarterly Onna Wellbeing Days. At Onna, you'll be on the ground as our client list grows and our use cases expand. There are endless opportunities at Onna, whether you're interested in deepening your role or expanding knowledge beyond your current department.
    $64k-107k yearly est.13d ago
  • Regional Operations Manager (Budget Blinds - Remote - NY)

    Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. To diversity their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition.
    $85k-105k yearly21d ago

Average Salary For a Customer Service/Operations Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Service/Operations Manager is $69,350 per year or $33 per hour. The highest paying Customer Service/Operations Manager jobs have a salary over $98,000 per year while the lowest paying Customer Service/Operations Manager jobs pay $48,000 per year

Updated June 6, 2023
Average Customer Service/Operations Manager Salary
$79,189 yearly
$33 hourly

5 Common Career Paths For a Customer Service/Operations Manager

Operations Manager

Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.


Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Store Manager

A store manager is responsible for monitoring the daily operations, making sure of its smooth and efficient performance with the best services provided to the customers. Store managers' duty also includes tracking the budget of the store to ensure that all expenses are meeting the sales goals. A store manager must also be able to plan and share strategies to boost sales performance and provide the needed support for the employees by communicating with them regularly, listening on suggestions, and taking necessary actions for complaints as required.

General Manager

A general manager is responsible for handling the overall operations in the business. General managers manage the staff tasks efficiently, monitor the productivity and efficiency of the work environment, implement new strategies to improve the business performance, recognize the team's best efforts, and effective allocation of budget resources. A general manager must have excellent communication, decision-making, and critical-thinking skills to identify areas of improvement in handling customer complaints, connecting with vendors and other lines of businesses that will direct the company towards its successful objectives.

Office Manager

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Illustrated Career Paths For a Customer Service/Operations Manager