Customer service/operations manager resume examples from 2026

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in customer service/operations manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some customer service/operations manager interviews.

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

1. Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
2. Include as many relevant hard or technical customer service/operations manager skills as possible for each job you apply to.
3. Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some customer service/operations manager interviews.

Your work experience should be structured:

1. With your most recent roles first, followed by earlier roles in reverse chronological order.
2. Job title, along with company name and location on the left.
3. Put the corresponding dates of employment on the left side.
4. Keep only relevant jobs on your work experience.

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

• Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
• Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
• Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are great bullet points from customer service/operations manager resumes:

Employers are looking for a few things when looking at the Education section of your resume:

• The highest degree you have achieved.
• TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
• TField of study
• TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer service/operations manager resume:

1. Certified Pharmacy Technician (CPhT)
2. Certified Management Accountant (CMA)