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A customer service professional interacts with customers to provide assistance with their inquiries, complaints or issues. They possess excellent communication skills and a deep understanding of the products or services that the company offers. Their main objective is to ensure customer satisfaction by resolving issues in a timely and efficient manner. Customer service professionals use various methods such as phone, email, chat, or in-person to communicate with customers and provide them with support.
Avg. Salary $46,620
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.71%
Asian 6.52%
Black or African American 12.34%
Hispanic or Latino 18.48%
Unknown 5.33%
White 56.62%
Genderfemale 70.89%
male 29.11%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Pros
Gain knowledge about products/services
Chance for career advancement
Potential for bonuses and incentives
Build problem-solving skills
Develop conflict resolution skills
Cons
Dealing with angry or rude customers
Limited control over company policies
Low pay in some industries
Need to meet strict performance metrics
Working weekends and holidays
Skills | Percentages |
---|---|
Customer Service | 30.01% |
Inbound Calls | 5.90% |
Strong Customer Service | 5.71% |
Annuities | 4.04% |
Schedule Appointments | 3.44% |
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Now it's time to start searching for a customer service professional job. Consider the tips below for a successful job search:
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The average Customer Service Professional salary in the United States is $46,620 per year or $22 per hour. Customer service professional salaries range between $25,000 and $85,000 per year.
What Am I Worth?
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
I enjoy helping to be the glue to hold people together as friends. I enjoy talking on the phone . I enjoy learning new things about people.