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Become A Customer Service Professional

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Working As A Customer Service Professional

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Professional Do At Fifth Third Bank

* Handles customer calls in a professional, courteous manner.
* Provides accurate information to the customer.
* Explains products and policies so the customer can understand.
* Handles some complex customer inquiries in areas of expertise.
* Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department.
* When follow-up is
* required, doing so within the timeframe committed to the customer.
* Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
* Consistently offer more cost effective service channels.
* Follows departmental policies and procedures, particularly in regards to customer confidentiality
* Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
* Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
* Suggest improvements and changes to processes and policies to improve productivity or
* customer satisfaction.
* Continually learning and developing knowledge of Bank products and services.
* Perform any other duties assigned.
* SUPERVISORY RESPONSIBILITIES: None
* MINIMUM KNOWLEDGE

What Does A Customer Service Professional Do At Haynes Furniture Company

* Greeting customers, building relationships and assisting them with product selection,
* Presenting and discussing various interior design and furniture product options based upon discovery of the prospective clients' lifestyle, needs and goals
* Adjusting and adapting your professional sales approach with each customer
* Up-selling warranties, protection, mattress pads, and more
* Offering financing options, processing credit applications completing purchase
* Delivering top-tier customer service to every customer, building loyalty and referrals
* Increasing personal knowledge of products and sales techniques

What Does A Customer Service Professional Do At Aspire Eminence Group, Inc.

* One on one consultations with customers in retail stores Diagnosing customers' product needs and providing accurate solutions Meeting with sales and management team weekly Maintaining up to date product knowledge and retail marketing materials Timely paperwork completion Regular conference calls with sales and customer service team Work Perks at Aspire Eminence Group, Inc.
* week of paid training Additional paycheck bonuses available weekly Career opportunities - openings on our management team quarterly Merit-based advancement, no seniority Yearly all-inclusive vacations for management team members Weekly pay, every Friday All major holidays off Interviews will take place as soon as possible.
* Send us your resume today! Good luck.
* Company Description Aspire Eminence Group, Inc. is a marketing firm that specializes in marketing programs for our clients' products and services.
* The client base for Aspire eminence Group, Inc. has expanded to leaders in Consumer Electronics.
* Aspire eminence Group, Inc. was created to acquire and retain customers in a personalized manner for all types of companies.
* Today, Aspire eminence Group, Inc. leads the nation in outsourced marketing and innovative marketing campaigns.
* Fundamental values have been solidified into our business culture through various different backgrounds and experience from the founders of our business.
* These experiences come from several distinctive backgrounds of Sports Management, Military Background, Coaching, Personal Training, Business Management, Entrepreneurs, Accountants, Financial Advisers, and several other respective fields which we are proud to say make up the potent values of our company.
* These values have been implemented and structured into a Business/Management Development Program that has built and shaped our company into the prestigious and opportunistic company that it is

What Does A Customer Service Professional Do At Fresenius Medical Care North America

* Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and procedures; analyzing and reporting data integrity and accuracy as necessary.
* Process prescription requests; inputting patient prescription and demographic data in applicable systems as required.
* Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
* Serve as subject matter expert (SME) by providing support to additional staff, cross-divisional teams and customers in the resolution of outstanding issues within the assigned function(s).
* Mentor other staff as applicable.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned
* Additional responsibilities may include focus on one or more departments or locations.
* See applicable addendum for department or location specific functions

What Does A Customer Service Professional Do At Reynolds & Reynolds

* Providing excellent customer service and technical support
* Maintaining mortgage documents
* Making updates to forms and documents to ensure government compliance
* Supporting the sales department with new client set up
* Training:On the Job, with a mentor

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How To Become A Customer Service Professional

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Professional jobs

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Top Skills for A Customer Service Professional

CustomerServiceSkillsInboundCallsFoundationalCustomerInquiriesPhoneCallsDataEntryCreditCardPaymentsCustomerSatisfactionScheduleAppointmentsTaxProfessionalsHealthcareInternalBusinessAreasTechnicalSupportOutboundCallsCustomerCallsTaxPreparationHighVolumeBcbsncAccountInformationCustomerServiceIssuesH

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Top Customer Service Professional Skills

  1. Customer Service Skills
  2. Inbound Calls
  3. Foundational Customer Inquiries
You can check out examples of real life uses of top skills on resumes here:
  • Required technical knowledge and strong customer service skills
  • Answered inbound calls from customers inquiring about check orders, bank statements, and accessory orders.
  • Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact.
  • Answered phone calls and directed calls to appropriate parties or took messages.
  • Prioritized data entry to ensure quality and customer satisfaction.

Top Customer Service Professional Employers

Customer Service Professional Videos

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