Customer service professional demographics and statistics in the US
Customer service professional demographics research summary. Zippia estimates customer service professional demographics and statistics in the United States by using a database of 30 million profiles. Our customer service professional estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service professionals after extensive research and analysis:
- There are over 367,149 customer service professionals currently employed in the United States.
- 70.9% of all customer service professionals are women, while 29.1% are men.
- The average customer service professional age is 40 years old.
- The most common ethnicity of customer service professionals is White (56.6%), followed by Hispanic or Latino (18.5%), Black or African American (12.3%) and Asian (6.5%).
- Customer service professionals are most in-demand in San Antonio, TX.
- San Francisco, CA pays an annual average wage of $92,106, the highest in the US.
- In 2022, women customer service professionals earned 92% of what men earned.
- Nevada is the best state for customer service professionals to live.
- Customer service professionals are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer service professional demographics by:
Customer service professional gender statistics
70.9% of customer service professionals are women and 29.1% of customer service professionals are men.
- Female, 70.9%
- Male, 29.1%
Customer service professional gender ratio
| Gender | Percentages |
|---|---|
| Female | 70.9% |
| Male | 29.1% |
Customer service professional gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$52,619
Female income
$48,446
Customer service professional gender ratio over time
This data breaks down the percentage of men and women in customer service professional positions over time. Currently, 70.9% of customer service professionals are female.
Customer service professional gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 27.53% | 72.47% |
| 2011 | 27.39% | 72.61% |
| 2012 | 28.79% | 71.21% |
| 2013 | 29.20% | 70.80% |
| 2014 | 29.68% | 70.32% |
| 2015 | 29.57% | 70.43% |
| 2016 | 30.10% | 69.90% |
| 2017 | 30.51% | 69.49% |
| 2018 | 29.28% | 70.72% |
| 2019 | 28.87% | 71.13% |
| 2020 | 29.47% | 70.53% |
| 2021 | 29.11% | 70.89% |
Customer service professional related jobs gender ratio
We compared customer service professionals with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Professional | 29% | 71% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service professional demographics by race
The most common ethnicity among customer service professionals is White, which makes up 56.6% of all customer service professionals. Comparatively, 18.5% of customer service professionals are Hispanic or Latino and 12.3% of customer service professionals are Black or African American.
- White, 56.6%
- Hispanic or Latino, 18.5%
- Black or African American, 12.3%
- Asian, 6.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.8%
Customer service professional race
| Customer service professional race | Percentages |
|---|---|
| White | 56.6% |
| Hispanic or Latino | 18.5% |
| Black or African American | 12.3% |
| Asian | 6.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.8% |
Customer service professional race and ethnicity over time
See how customer service professional racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service professional race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.03% | 12.60% | 5.80% | 14.53% |
| 2011 | 63.74% | 12.89% | 5.94% | 14.40% |
| 2012 | 62.94% | 12.77% | 5.75% | 15.25% |
| 2013 | 63.29% | 12.61% | 5.92% | 14.93% |
| 2014 | 62.67% | 12.55% | 6.23% | 15.11% |
| 2015 | 62.05% | 12.29% | 6.02% | 16.22% |
| 2016 | 61.17% | 12.78% | 6.26% | 16.12% |
| 2017 | 62.08% | 12.20% | 6.22% | 15.95% |
| 2018 | 61.90% | 11.78% | 6.39% | 16.33% |
| 2019 | 61.50% | 11.98% | 6.20% | 16.84% |
| 2020 | 58.94% | 11.38% | 6.35% | 17.45% |
| 2021 | 56.62% | 12.34% | 6.52% | 18.48% |
Customer service professional wage gap by race
According to our data, asian customer service professionals have the highest average salary compared to other ethnicities. Black or african american customer service professionals have the lowest average salary at $51,338.
| Ethnicity | Salary |
|---|---|
| Unknown | $51,506 |
| White | $52,839 |
| Black or African American | $51,338 |
| Asian | $55,008 |
| Hispanic or Latino | $52,484 |
Average customer service professional age
See how the average age of customer service professionals varies based on ethnicity and gender.
Male
Female
Customer service professional age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service professional age breakdown
The average age of customer service professionals is 40+ years years old, representing 49% of the customer service professional population.
Customer service professional age breakdown
| Customer Service Professional Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service professional educational attainment
The most common degree for customer service professionals is bachelor's degree, with 41% of customer service professionals earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 20%.
- Bachelor's, 41%
- Associate, 24%
- High School Diploma, 20%
- Diploma, 6%
- Other Degrees, 9%
Customer service professionals by degree level
| Customer service professional degree | Percentages |
|---|---|
| Bachelor's | 41% |
| Associate | 24% |
| High School Diploma | 20% |
| Diploma | 6% |
| Other Degrees | 9% |
Customer service professional jobs you might like
Customer service professional wage gap by degree level
According to the data, customer service professionals with a Master's degree earn more than those without, at $67,051 annually. With a Bachelor's degree, customer service professionals earn a median annual income of $61,143 compared to $49,360 for customer service professionals with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $67,051 |
| High School Diploma or Less | $45,594 |
| Bachelor's Degree | $61,143 |
| Some College/ Associate Degree | $49,360 |
Customer service professional employment statistics
Most customer service professionals work for a private in the retail industry.
Company size where customer service professionals work
Below, you can see the size of companies where customer service professionals work.
Customer service professional jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 12% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 50% |
Customer service professional jobs by company type
Employees with the customer service professional job title have their preferences when it comes to working for a company. For instance, most customer service professionals prefer to work at private companies over public companies.
Customer service professional jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 46% |
| Private | 52% |
| Government | 1% |
Customer service professional jobs by industry
The most common industries for customer service professionals are retail, professional and finance.
Customer service professional industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Retail | 14% |
| Professional | 10% |
| Finance | 9% |
| Technology | 7% |
| Hospitality | 6% |
| Insurance | 6% |
| Media | 4% |
| Health Care | 4% |
| Manufacturing | 3% |
| Telecommunication | 3% |
| Transportation | 2% |
| Start-up | 2% |
| Energy | 2% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Non Profits | 1% |
Customer service professional turnover and employment statistics
Customer service professional unemployment rate over time
The unemployment rate for customer service professionals between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service professional unemployment rate by year
| Year | Customer service professional unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service professional tenure
The average customer service professional stays at their job for 1-2 years, based on the 8,995 customer service professionals resumes in Zippia's database.
Customer service professional tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 31% |
| 3-4 years | 12% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer service professional LGBT ratio compared to similar jobs
Review the percent of customer service professionals that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Entry Clerk | 5.53% | 101,541 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Service Professional | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Reporter | 8.99% | 6,790 |
| Library Clerk | 11.16% | 67,131 |
| Personnel Aide | 15.31% | 42,920 |
Similar customer service professional jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Entry Clerk | 5.53% | 101,541 |
| Tenant Selector | 6.73% | 4,356 |
| Index Clerk | 8.60% | 66,339 |
| Credit Reporter | 8.99% | 6,790 |
| Library Clerk | 11.16% | 67,131 |
| Personnel Aide | 15.31% | 42,920 |
Foreign languages spoken by customer service professionals
The most common foreign language among customer service professionals is Spanish at 71.9%. The second-most popular foreign language spoken is French at 5.2% and German is the third-most popular at 2.6%.
- Spanish, 71.9%
- French, 5.2%
- German, 2.6%
- Portuguese, 2.2%
- Japanese, 2.2%
- Other, 15.9%
Customer service professional languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 71.9% |
| French | 5.2% |
| German | 2.6% |
| Portuguese | 2.2% |
| Japanese | 2.2% |
| Other | 15.9% |
