Post job

Customer service professional education requirements

Updated January 8, 2025
2 min read
Usually, customer service professionals don't need a college education. The most common degree for customer service professionals is bachelor's degree with 41% graduates, with only 24% customer service professional graduates earning associate degree. Customer service professionals who decided to graduate from college often finish University of Phoenix or University of North Carolina at Greensboro. Some good skills to have in this position include customer service, inbound calls and strong customer service.

Popular customer service professional certifications include Certified Pharmacy Technician (CPhT), Certified Medical Office Manager (CMOM), or Certified Professional - Human Resource (IPMA-CP). To improve customer service professional qualification and skills, we prepared some online courses to help in customer service professional education paths.

What education do you need to become a customer service professional?

What degree do you need to be a customer service professional?

The most common degree for customer service professionals is bachelor's degree, with 41% of customer service professionals earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 20%.
  • Bachelor's, 41%
  • Associate, 24%
  • High School Diploma, 20%
  • Diploma, 6%
  • Other Degrees, 9%

What should I major in to become a customer service professional?

You should major in business to become a customer service professional. 31% of customer service professionals major in business. Other common majors for a customer service professional include accounting and psychology.

Best majors for customer service professionals

RankMajorPercentages
1Business31.1%
2Accounting7.6%
3Psychology6.9%
4Criminal Justice6.5%
5General Studies5.8%

20 best online courses for customer service professionals

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

8. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

13. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

14. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

15. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

16. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

17. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

18. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

19. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

20. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

Average customer service professional salary by education level

According to our data, customer service professionals with a Master's degree earn the highest average salary, at $67,051 annually. Customer service professionals with a Bachelor's degree earn an average annual salary of $61,143.
Customer service professional education levelCustomer service professional salary
Master's Degree$67,051
High School Diploma or Less$45,594
Bachelor's Degree$61,143
Some College/ Associate Degree$49,360

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs