Customer service professional job description
Updated March 14, 2024
6 min read
Customer service professionals are primarily responsible for receiving calls or facing clients who may have concerns about the company's products and services. They address these concerns by identifying the root causes, determining the best courses of action, and executing plans to appease clients.
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Example customer service professional requirements on a job description
Customer service professional requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in customer service professional job postings.
Sample customer service professional requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Familiarity with customer service software.
- Knowledge of basic computer programs.
- Strong communication and interpersonal skills.
Sample required customer service professional soft skills
- Ability to stay organized and prioritize tasks.
- Ability to defuse customer complaints.
- Empathetic listener.
- Attention to detail and accuracy.
- Patience and resilience.
Customer service professional job description example 1
Ultimate Staffing customer service professional job description
Job DescriptionOur Ultimate team is currently supporting several key employers, in their search for Customer Service professionals throughout Portland and surrounding areas. If you are interested in new opportunities and looking to join the best of the best, we should talk!
Job Title:
Customer Service Representative
Salary:
Minimum hourly rates starting at $18 per/hour
Locations:
Portland, OR.
Requirements - What Matters Most
1-3 years of customer service-related experience. Functional understanding of Microsoft Office. Ability to multi-task. Attention to detail and accuracy. High-energy and professional demeanor. Excellent communication skills including listening, writing, and speaking.
If you are currently a candidate of Ultimate Staffing Services, please contact your recruiter for further details.
Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for -- The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for, and the Best in Client Service. We get to make life better for the people we serve, and we create remarkable experiences every day.
Ultimate Staffing Services offers competitive pay, ACA compliant medical benefits, holiday pay, annual bonus, 401K, direct-deposit and complimentary online tutorials and business card.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Title:
Customer Service Representative
Salary:
Minimum hourly rates starting at $18 per/hour
Locations:
Portland, OR.
Requirements - What Matters Most
1-3 years of customer service-related experience. Functional understanding of Microsoft Office. Ability to multi-task. Attention to detail and accuracy. High-energy and professional demeanor. Excellent communication skills including listening, writing, and speaking.
If you are currently a candidate of Ultimate Staffing Services, please contact your recruiter for further details.
Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for -- The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for, and the Best in Client Service. We get to make life better for the people we serve, and we create remarkable experiences every day.
Ultimate Staffing Services offers competitive pay, ACA compliant medical benefits, holiday pay, annual bonus, 401K, direct-deposit and complimentary online tutorials and business card.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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Customer service professional job description example 2
Aire Serv customer service professional job description
Job DescriptionWith more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As HVAC Service Professional Technician, you are a key member of our team responsible for the quality and efficient installation, service, maintenance of heating and air conditioning systems. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
Ideally you have prior experience in the HVAC industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.
Specific Responsibilities:
Installation, maintenance, repair of refrigeration, heating and air conditioning systems Insure the efficient use of materials and maintain adequate stock of necessary equipment Collect payment and/or payment information from customers for work performed Keep company vehicle and equipment properly serviced, clean, and in good working order and condition Complete invoices, daily route sheets, and weekly reports as required Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Experienced Residential HVAC & Refrigeration knowledge CFC Certification Valid State Driver's License & clean driving record Able to lift up to 60 lbs. Excellent communication skills Professional appearance and personality
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
As HVAC Service Professional Technician, you are a key member of our team responsible for the quality and efficient installation, service, maintenance of heating and air conditioning systems. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
Ideally you have prior experience in the HVAC industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.
Specific Responsibilities:
Installation, maintenance, repair of refrigeration, heating and air conditioning systems Insure the efficient use of materials and maintain adequate stock of necessary equipment Collect payment and/or payment information from customers for work performed Keep company vehicle and equipment properly serviced, clean, and in good working order and condition Complete invoices, daily route sheets, and weekly reports as required Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Experienced Residential HVAC & Refrigeration knowledge CFC Certification Valid State Driver's License & clean driving record Able to lift up to 60 lbs. Excellent communication skills Professional appearance and personality
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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Customer service professional job description example 3
Staffmark customer service professional job description
Job DescriptionDo you love cosmetics? Do you love helping and providing quality customer service? This could be the perfect fit for you!
Virtual Call Center Representative needed for a temp to hire opportunity!!
We provide the equipment needed for the position, all you need to provide is internet and a great work ethic!
Position consists of inbound calls for a high profile brand of cosmetics. Must be in the Dallas/Ft. Worth Metroplex for this position.
Pay Range: $13.00-13.50 (base pay with opportunity to earn up to $1.50/hr more based on attendance and performance).
-Take inbound calls for order placement
- Up sell and cross sell additional items
- Answer inquiries while maintaining and updating the customer database
- Position is remote with equipment pickup in Irving area
Minimum Qualifications Required:
- 6 months Customer Service experience - call center
- Pleasant and professional telephone etiquette
- Ability to adapt to the fast-paced internet environment
- PC literate and basic typing skills
- Regular and punctual attendance is a must
- High School Diploma or equivalent
Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year’s Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit www.worknowandwin.com. Apply now for a chance to win!
Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.
Virtual Call Center Representative needed for a temp to hire opportunity!!
We provide the equipment needed for the position, all you need to provide is internet and a great work ethic!
Position consists of inbound calls for a high profile brand of cosmetics. Must be in the Dallas/Ft. Worth Metroplex for this position.
Pay Range: $13.00-13.50 (base pay with opportunity to earn up to $1.50/hr more based on attendance and performance).
-Take inbound calls for order placement
- Up sell and cross sell additional items
- Answer inquiries while maintaining and updating the customer database
- Position is remote with equipment pickup in Irving area
Minimum Qualifications Required:
- 6 months Customer Service experience - call center
- Pleasant and professional telephone etiquette
- Ability to adapt to the fast-paced internet environment
- PC literate and basic typing skills
- Regular and punctual attendance is a must
- High School Diploma or equivalent
Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year’s Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit www.worknowandwin.com. Apply now for a chance to win!
Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.
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Updated March 14, 2024
Updated March 14, 2024