Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer service professional skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Andrew Gilliam
Customer service professional example skills
Below we've compiled a list of the most critical customer service professional skills. We ranked the top skills for customer service professionals based on the percentage of resumes they appeared on. For example, 30.0% of customer service professional resumes contained customer service as a skill. Continue reading to find out what skills a customer service professional needs to be successful in the workplace.

15 customer service professional skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service professionals use customer service:
  • Provide exceptional customer service while problem solving and providing solutions by responding to incoming calls from customers with personal account inquiries.
  • Recognized for delivering excellent customer service and overall quality assurance, while balancing instant footage reviews/approvals in a fast-paced environment.

2. Inbound Calls

Here's how customer service professionals use inbound calls:
  • Assisted policyholders and their financial professionals via inbound calls with inquiries regarding their individual life policies.
  • Handled complex inbound calls from Financial Institution clients having difficulty accessing Financial Institution website.

3. Strong Customer Service

Here's how customer service professionals use strong customer service:
  • Used strong customer service skills and demonstrated a balance of sensitivity to customers along with maintaining accuracy and production standards.
  • Required technical knowledge and strong customer service skills

4. Annuities

Here's how customer service professionals use annuities:
  • Assist customers in looking over their annuities by providing policy information and updating basic information if needed.
  • Generated and proofread outbound written correspondence in response to requests regarding life insurance, long-term care insurance, investments and annuities.

5. Schedule Appointments

Here's how customer service professionals use schedule appointments:
  • Scheduled appointments and confirming appointments and reschedule appointments.
  • Manage client relationships, schedule appointments, respond to telephone inquiries, manage flow of wait area and walk in customers.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer service professionals use troubleshoot:
  • Worked with technical support to troubleshoot phone and computer system errors by performing physical/technical on-site resolution procedures.
  • Answer billing questions*Troubleshoot situations that the customer may have*Notate customer accounts*Data entry*Accept payments/Set up payment arrangements*Activate new service

Choose from 10+ customizable customer service professional resume templates

Build a professional customer service professional resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer service professional resume.

7. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service professionals use windows:
  • Received numerous customer appreciation emails for providing solutions for windows operating system issues and other software-related problems.
  • Analyze Card member accounts using multiple Windows and non-Windows based systems; effectively navigate multiple screens and type 60+ wpm.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service professionals use outbound calls:
  • Handled inbound/outbound calls, scheduled appointments, filed documents alphabetically, and supplied excellent communication and customer service.
  • Gather and process information needed to complete verification for transactions claims via inbound/outbound calls to different departments.

9. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service professionals use customer care:
  • Skilled Customer Care Professional committed to addressing customer concerns with speed, accuracy and professionalism.
  • Performed essential sales functions, including enthusiastic customer service support & general customer care.

10. Credit Card Payments

Here's how customer service professionals use credit card payments:
  • Schedule and confirm appointments, check in clients, balance cash register, receive cash, check and credit card payments.
  • Balanced cash register by receiving cash, check, and credit card payments for provided tax services.

11. Customer Orders

Here's how customer service professionals use customer orders:
  • Managed Customer Escalations: Managed escalations when customer orders not correct.
  • Operated several programs and internet to process customer orders.

12. Customer Calls

Here's how customer service professionals use customer calls:
  • Provided insightful customer account management, including answering customer calls, addressing inquiries, and maintaining all customer data / information.
  • Managed customer calls effectively and efficiently in a complex, fast-paced call center environment.

13. Customer Support

Here's how customer service professionals use customer support:
  • Helped implement new hire additional support in transition to Verizon Wireless Customer Support.
  • Provided outstanding and professional client/customer support, receiving high satisfaction ratings.

14. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how customer service professionals use healthcare:
  • United HealthCare - Employer & Individual.
  • Assisted healthcare members and medical providers with inquiries regarding medical benefits and processing details of medical claims.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer service professionals use telephone calls:
  • Provided basic customer service for a high volume of primarily routine inbound telephone calls while providing customer satisfaction and retention.
  • Answered member/provider questions via incoming telephone calls in a professional, quality driven manner.
top-skills

What skills help Customer Service Professionals find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young customer service professionals need?

Andrew GilliamAndrew Gilliam LinkedIn profile

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
Do you want to know more?
Read more about what experts have to say about customer service professional

List of customer service professional skills to add to your resume

Customer service professional skills

The most important skills for a customer service professional resume and required skills for a customer service professional to have include:

  • Customer Service
  • Inbound Calls
  • Strong Customer Service
  • Annuities
  • Schedule Appointments
  • Troubleshoot
  • Windows
  • Outbound Calls
  • Customer Care
  • Credit Card Payments
  • Customer Orders
  • Customer Calls
  • Customer Support
  • Healthcare
  • Telephone Calls
  • Computer System
  • Problem Resolution
  • Customer Relationships
  • Front Desk
  • POS
  • Customer Expectations
  • Billing Inquiries
  • Customer Complaints
  • Creative Problem
  • Customer Accounts
  • Customer Interaction
  • CSP
  • Process Payments
  • Customer Issues
  • Professional Customer Service
  • Tax Professionals
  • Billing Issues
  • Medical Claims
  • Payment Arrangements
  • Chat Support
  • Bank Products
  • Bank Deposits
  • Tax Returns
  • HIPAA
  • Technical Issues
  • Quality Standards
  • Office Cleanliness
  • Call Handling
  • Upselling
  • PowerPoint
  • Tax Season
  • Client Appointments
  • Tax Preparation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs