How To Become A Customer Service Reprensentative: What It Is and Career Path

What is a customer service reprensentative and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a customer service reprensentative. For example, did you know that they make an average of $16.25 an hour? That's $33,806 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreCustomer Service ReprensentativeUS Average

Salary

2.6

Avg. Salary $33,806

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.71%

Asian 5.68%

Black or African American 13.90%

Hispanic or Latino 18.39%

Unknown 5.33%

White 55.98%

Gender

female 74.25%

male 25.75%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer service reprensentative

Explore customer service reprensentative education requirements

Most common customer service reprensentative degrees

High School Diploma

40.6 %

Bachelor's

20.3 %

Associate

15.8 %

Start to develop specific customer service reprensentative skills

Skills	Percentages
Inbound Calls	13.83%
Customer Interaction	10.95%
Computer System	10.72%
Service Problems	9.79%
Billing Complaints	7.78%

Complete relevant customer service reprensentative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service reprensentatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service reprensentative based on U.S. Bureau of Labor Statistics data and data from real customer service reprensentative resumes.

Research customer service reprensentative duties and responsibilities

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Answer incoming phone calls on a multi-line phone while providing great customer service to schedule/cancel appointments for members and new clients.
Demonstrate superb organizational and multitasking abilities
Service customers in finding out if they are eligible for Medicaid.

Prepare your customer service reprensentative resume

When your background is strong enough, you can start writing your customer service reprensentative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service reprensentative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service reprensentative resume templates

Build a professional customer service reprensentative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service reprensentative resume.

Apply for customer service reprensentative jobs

Now it's time to start searching for a customer service reprensentative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do customer service reprensentatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Customer service reprensentative reviews

A zippia user wrote a review on Feb 2022

Pros

I resolved consumer and retailer questions. That is gratifying.

Cons

I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.

A zippia user wrote a review on Jul 2019