Customer service representative jobs in Alabama - 1,778 jobs
Customer Support Coordinator
Swagelok Alabama | Central & South Florida | West Tennessee 4.8
Customer service representative job in Birmingham, AL
We're in the business of connection - powered by people, built on trust.
At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve.
Who We Are
We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But we're more than just products-we help ensure the safety of our customers' teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and we're proud to bring 78 years of Swagelok's manufacturing excellence into our local markets.
We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024). This recognition reflects our unwavering commitment to fostering a positive and supportive work environment.
This opening is being added to support our continued growth.
As we expand, we're investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If you're someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you.
Why You'll Love Working Here:
A people-first culture grounded in respect, trust, and collaboration
A purpose-driven organization with strong values and a clear vision
Opportunities to grow, lead, and make a real impact
Supportive leadership and a team that celebrates wins - big and small
Competitive compensation, benefits, and flexibility to support your life outside of work
Regular team gatherings, development opportunities, and a healthy dose of fun
What You Bring:
A passion for building authentic relationships and solving customer challenges
A proactive, detail-oriented mindset with strong organizational skills
Excellent communication - you're as comfortable on the phone as you are in a room
A collaborative spirit and the ability to work across teams with ease
2+ years of experience in customerservice, technical support, or a similar role
Experience with SAP and CRM tools is a plus, but not required - we'll train the right person
A desire to grow personally and professionally within a values-driven company
What You'll Do:
As a Customer Support Coordinator, you'll be the heartbeat of our customer experience and a critical part of our sales and service team. Your day will include:
Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP
Communicating clearly and professionally via phone, email, and in-person with customers and internal teams
Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms
Educating customers on Swagelok products, terminology, features, and technical applications
Monitoring order fulfillment schedules and ensuring timely delivery
Utilizing CRM systems to maintain accurate documentation and support seamless collaboration
Offering feedback on how we can improve our training, policies, and procedures
Supporting strategic company initiatives and working on cross-functional projects
Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers
Living and demonstrating the Swagelok Core Values in everything you do
Ready to Join Us?
We're more than a company - we're a community. If you're ready to grow your career and help us serve our customers with excellence, we'd love to connect with you!
$27k-36k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Specialist- Bilingual
Protective Life Insurance Company 4.6
Customer service representative job in Birmingham, AL
The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution.
Applicants must demonstrate full fluency in Spanish and English Responsibilities:
Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent and positive experience.
Resolve inquiries and issues promptly and accurately, taking ownership until resolution and ensuring customer satisfaction.
Navigate multiple systems and tools to access information, document interactions, and provide accurate details on products, services, and policies.
Actively listen and identify customer needs, offering appropriate solutions or escalating when necessary.
Maintain strong product knowledge and meet performance standards, continuously improving through training and recommending process enhancements.
Knowledge, Skills, & Attributes:
Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated.
Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
Requirements:
Full fluency in Spanish and English.
Previous customerservice experience in an inbound call center or similar environment is strongly preferred.
Experience using various modern computer systems, software applications, and communication tools.
Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
High school diploma or equivalent; some college education preferred but not required.
Flexibility to work in shifts, including evenings, weekends, and holidays, is required.
Protective's targeted salary range for this position is $41,600 to $45,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (
e.g.
, paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Accommodations for Applicants with a Disability:If you require an accommodation to complete the application and recruitment process due to a disability, please email . This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
$41.6k-45k yearly 4d ago
Client Services Associate
Talentwealth
Customer service representative job in Birmingham, AL
TalentWealth Recruiting partners with independent wealth management firms nationwide to attract and place top-tier professionals. Our client who is an established, highly respected independent fee-only wealth management firm in Birmingham is seeking an experienced, sharp, and highly motivated Client Service Associate. This individual will provide proactive, in-office support to financial advisors and play a critical role in delivering efficient, high-quality client service within a boutique office environment.
JOB SUMMARY:
Under general supervision, this role uses skills gained through training and experience to provide proactive support to advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks, and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems, and refer new or unusual issues to a higher level.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This position aids in the operations of the firm by providing concierge support in our solution implementation process. Specific responsibilities include, but are not limited to:
Client Onboarding - This role will prepare new business paperwork as part of our concierge implementation process while working alongside the department lead to monitor client progression through account opening and onboarding.
Client Service: This role will respond to client service inquiries, and prepare/send/submit client service forms and requests.
Data Entry - This role will be responsible for entry and updating of client data within the company's technology systems while ensuring a high level of accuracy (ie. address changes, name updates, beneficiary details, etc).
Client File Maintenance - This role will be responsible for filing client-related materials in their appropriate cloud folder and accumulating materials in the client file for advisors' meetings with clients.
Email Support - This role is responsible for assisting the advisor in the management of email inflow, delegating messages to the team and systems as appropriate, and proofreading dictated emails in preparation for client delivery.
Team Development - All team members participate in internal meetings, and look for ways to improve current systems to share with the team.
QUALIFICATIONS:
The ideal person for this role will be one with excellent time management capabilities and exceptional communication skills. Because this is a client-facing role that prepares paperwork with our New Business & Client Services Department, meticulous attention to detail is a must.
Have at least 2 years of administrative experience with 2 years in the wealth management industry
Bachelor's degree preferred
Excellent written and verbal communication skills with strong interpersonal skills
Organized and thrives in a role with set processes and procedures
Able to work independently and in a team environment
Proficient in Microsoft Excel, Word, Outlook, and SharePoint
Able to manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Warm and friendly demeanor while handling stressful situations
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets
Uses mathematics sufficient to process account and transaction information
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year + bonus
Benefits:
401(k)
401(k) matching
Dental Insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
$55k-70k yearly 1d ago
Call Center Specialist
Sterling Search Partners
Customer service representative job in Birmingham, AL
Sterling Search Partner is helping a Birmingham client with its search for a CustomerServiceRepresentative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.
Interviews will be the week of January 12th
Start Date February 2nd
While in training you will work:
The first 2 months Monday - Friday 8:00AM to 5:00PM
After training you will work:
5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM
Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM
Key Responsibilities:
Answer incoming calls promptly and professionally.
Respond to customer inquiries and provide accurate information.
Resolve customer issues and complaints effectively and efficiently.
Maintain detailed records of customer interactions in the database.
Collaborate with team members and departments to improve customerservice processes.
Meet or exceed performance metrics, including call volume and customer satisfaction.
Stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Previous experience in a call center or customerservice role preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in computer systems and software.
Ability to work in a fast-paced environment and handle stressful situations.
$22k-31k yearly est. 2d ago
Customer Service Representative
Teksystems 4.4
Customer service representative job in Birmingham, AL
Each agent will handle 25-30 calls per day. Calls will typically last around 15 minutes. This is not a scripted call center - they will be talking from owners that the company owes money to. Will be expected to think analytically as each conversation is not the same.
*Schedule*
Monday - Friday; 8am - 5pm
*Skills & Qualifications*
* 4+ years of call center experience, taking inbound or making outbound calls (heavy volume preferred)
* Experience handling calls in Oil & Gas, Power/Energy, or Utility industries
* Any experience providing customer support, collections, technical support, etc.
* Must ha
*Job Type & Location*
This is a Contract to Hire position based out of Birmingham, AL.
*Pay and Benefits*The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Birmingham,AL.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-23 hourly 3d ago
Customer Service Technician
Brightspeed
Customer service representative job in Andalusia, AL
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a CustomerService Technician to join our team! As a CustomerService Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a CustomerService Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belongingare at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$25k-36k yearly est. 5d ago
Customer Service Technical Support Representative
Johnson Outdoors Inc. 4.5
Customer service representative job in Eufaula, AL
Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions.
* Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.
* Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement.
* Issues return and repair authorizations as necessary.
* Performs other duties as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$24k-30k yearly est. 1d ago
Customer Retention Specialist
Insight Global
Customer service representative job in Birmingham, AL
- Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
- Provide prompt and courteous customerservice to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
- Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
- Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
- Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
- Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
- Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
- Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances.
- Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
- Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
- Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
- Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
- Executes marketing campaigns to increase customer response and is accountable for results.
Works effectively as part of a team and displays a positive attitude in this dynamic environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
Experience in a customer-facing, sales related, call center (or equivalent) environment
Excellent understanding of CRM software like CC&B, Oracle, Microsoft Office Suites, Adobe, or Salesforce
Effective communication skills, with the ability to communicate with customers for long durations
Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its - Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements.
- Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
- Provide prompt and courteous customerservice to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
- Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
- Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
- Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
- Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
- Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
- Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances.
- Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
- Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
- Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
- Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
- Executes marketing campaigns to increase customer response and is accountable for results.
- Works effectively as part of a team and displays a positive attitude in this dynamic environment.
$25k-31k yearly est. 7d ago
Client Success Specialist- Disbursements
Dash Solutions 4.0
Customer service representative job in Birmingham, AL
Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market.
At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:
Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.
Position Summary
The Client Success Specialist serves as the principal liaison for operational communications with an assigned portfolio of clients, with a strong emphasis on Clinical Trials and Healthcare sectors. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success.
Key responsibilities:
Operational Relationship Management
Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.
Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.
Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.
Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.
Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas.
Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.
Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue
Driving Operational Success
Develop and execute operational success plans to maximize the value clients derive from Dash's offerings.
Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.
Hold internal teams accountable to timelines and deliverables outlined in operational plans.
Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.
Anticipate potential account risks and develop proactive mitigation strategies to minimize impact.
Project and Issue Management
Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.
Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.
Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.
Engage in the Corrective Action process which includes investigative root cause and actionable improvements.
Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.
Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.
Process Improvement
Identify and implement process enhancements to deliver best-in-class support to clients.
Continuously evaluate workflows and client feedback to refine operational strategies and support processes.
Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company.
Desired Skills & Experience:
Bachelor's Degree in Business, Project Management or similar fields required.
Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously.
Curiosity to learn and apply that learning to help teach/train others.
Proactive problem-solving skills and client-first attitude.
Goal-oriented, organized team player.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Excellent verbal and written communications skills.
Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.
Self-motivated and able to thrive in a results-driven environment.
Position may, on occasion, require evening or weekend client support.
Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development
Our Culture:
At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.
Some Benefits to Working at Dash Solutions Include:
Competitive salary and benefits package
Flexible PTO policy
Matching 401(k) plan
Comprehensive medical, dental, vision, life, and disability coverage
Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
Engaging corporate culture with events, perks, and team celebrations
Our Core Values
Solutions: We create innovative solutions that drive long-term value for our clients and shareholders.
Passion: We are passionate about delivering for our clients every day.
Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
Respect: We row together with respect for everyone and enjoy the ride.
Knowledge: We learn, we grow, we continuously evolve.
Diversity & Inclusion at Dash Solutions:
Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.
$43k-79k yearly est. 14d ago
Bilingual Call Center Representative
Christ Health Center Inc. 4.1
Customer service representative job in Birmingham, AL
Job DescriptionDescription:
Christ Health Center
is seeking a compassionate and detail-oriented
Call Center Representative
to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times.
Supervisory Responsibilities
None
Major Duties & Responsibilities: Job Skills
Answers incoming calls
Checks and follow ups on voicemail messages
Maintains and updates patient demographics
Schedules patient appointments
Assists with patient registration and patient Check-out as needed
May also assist with other related clerical duties and other miscellaneous duties as deemed necessary
Schedule: Monday-Friday, 7:45 AM- 5:00 PM
Required Skills/abilities
Excellent verbal communication and telephone skills
Ability to read and interpret documents
Effective interpersonal skills including active listening
Typing and Data Entry Experience
Strong organizational skills and detail oriented
Proficient in Microsoft Office (Word, Excel, Outlook)
Bi-Lingual in Spanish is required.
Requirements:
Qualification, Education, Experience
Requires High School Diploma or equivalent
1-2 years in administrative experience
Physical/Mental Demands
Work requires the ability to lift objects weighing up to 20 pounds
Work requires ability to carry objects weighing up to 20 pounds.
Work requires ability to sit +/- 90% of the time.
Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
Work requires proofreading and checking documents for accuracy.
Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
OSHA personal exposure risk category I & II
Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Cultural Expectations
Understands Christ Health Center Mission Statement and Values
Consistently displays Christ Health Center's Mission on a daily basis
Treats patients, visitors and co-workers with love and respect
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
$28k-34k yearly est. 9d ago
Specialist, Customer Relations
Le_301 Hibbett Retail
Customer service representative job in Birmingham, AL
00015 Store Support CenterLE_301 Hibbett Retail, Inc.SUMMARY
The Specialist, Customer Relations provides administrative support to the customer relations department. Helps ensure high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. Acts as an intermediary between the stores and customers. Responds to inquiries and/or reviews received through social media and other platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment.
Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members.
Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers.
Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction.
Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems.
Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders.
Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community.
Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales.
Reviews and stays abreast of the organization's policies, procedures, and products.
Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction.
QUALIFICATIONS
0 - 1 years of related experience.
Call center, customerservice, or related experience preferred.
Knowledge in administrative work.
Communication and interpersonal skills, ability to interact effectively with customers and team members.
Hibbett's Privacy Policy
Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded.
By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.
$25k-37k yearly est. Auto-Apply 29d ago
Call Center Rep - In Office
Elevated Financial
Customer service representative job in Killen, AL
With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them.
With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations.
Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division.
Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.
Responsibilities:
Connect with business owners utilizing our state-of-the-art SalesForce platform
Consult with business owners & HR directors about needed employee benefit programs
Utilize proven company systems to partner with businesses and their employees
Provide benefit enrollment services for business organizations
Achieve weekly, monthly, and yearly production and growth goals
Communicate and plan weekly activity in partnership with the leadership team
Follow established activity model for success
Requirements:
Good organization and communication skills
Professional representation of self and company
CustomerService experience preferred
Computer skills including Microsoft Office
Willingness to learn and be coached
Desire to make a positive impact in the community
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
$23k-30k yearly est. 9d ago
CALL CENTER SWITCHBOARD OPERATOR
Franklin Primary Health Center Inc. 4.0
Customer service representative job in Mobile, AL
JOB SUMMARY: Under general supervision, the Switchboard Operator/Appointment Scheduler operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties. ESSENTIAL FUNCTIONS: 1. Operates a multi-line telecommunications system encompassing multi-locations. Supplies information to callers and records messages as needed.
2. Answers, screens, and promptly routes incoming telephone calls and takes messages as needed.
3. Does not leave callers on "hold and unattended" for longer than 60 seconds.
4. Screens, transfers and puts calls on "hold" efficiently and without offending caller.
5. Manages multiple calls without losing callers.
6. Takes messages, when necessary, accurately and delivers them as necessary.
7. Operates paging system to relay in-house announcements or call individuals to phone as necessary.
8. Exercises effective management and control of telephone system.
9. Performs clerical duties such as typing, proofreading, appointment scheduling, and sorting mail.
10. Accurately schedules appointments for all sites and specialties throughout organization. Obtain and update accurate information,
such as patient name and contact information
11. Performs empanelment of patient during appointment scheduling.
12. Performs other duties as assigned by the Call Center Manager or designee.
13. Will contribute to a departmental plan to meet centers established benchmarks.
ADDITIONAL RESPONSIBILITIES:
1. Redirects callers to other Center telephone numbers, if needed.
2. Prompt arrival and regular attendance at work.
3. Other duties as indicated at the discretion of the Center Manager or designee.
QUALIFICATIONS:
EDUCATION/EXPERIENCE: High school graduate or GED equivalent. Must be experienced in handling high volume of telephone calls and possess good telephone skills. Must be pleasant and able to communicate effectively.
KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrates knowledge and ability to operate multi-line telecommunication equipment efficiently and effectively. Excellent telephone and communication skills required. Possess the ability to communicate clearly and effectively in oral and written form. Posses a polite and helpful attitude at all times. Demonstrates professionalism when dealing with clients, staff and vendors.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
Education:
* High school or equivalent (Preferred)
Experience:
* CustomerService: 1 year (Preferred)
Work Location: In person
$14-16 hourly 2d ago
Call Center Representative
Mutual Savings Credit Union 3.5
Customer service representative job in Birmingham, AL
Job Description
About the Role:
As a Call Center Representative in the finance industry, you will serve as a vital point of contact between our company and our valued clients. Your primary goal is to provide exceptional customerservice by addressing inquiries, resolving issues, and guiding customers through financial products and insurance services. You will play a key role in maintaining customer satisfaction and loyalty by delivering accurate information and empathetic support. This position requires effective communication skills and the ability to handle sensitive financial information with confidentiality and professionalism. Ultimately, your efforts will contribute to the company's reputation for reliability and trustworthiness in a highly regulated industry.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customerservice or call center role, preferably within the finance or insurance sector.
Strong verbal and written communication skills in English.
Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
Ability to handle confidential information with discretion and maintain compliance with industry regulations.
Preferred Qualifications:
Experience with financial products such as loans, credit, insurance policies, or investment services.
Familiarity with regulatory requirements and compliance standards in the finance industry.
Responsibilities:
Respond promptly and professionally to inbound customer calls regarding financial and insurance products, services, and account inquiries.
Assist customers in understanding account or loan questions. Take Loan applications and process loans for the members.
Identify opportunities to cross-sell or upsell relevant financial products and services in alignment with customer needs and company guidelines.
Collaborate with internal departments to resolve complex customer issues and escalate cases when necessary to ensure timely resolution.
Skills:
The required communication skills enable you to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Problem-solving skills are critical for identifying customer needs and resolving issues promptly, often requiring collaboration with other departments. Preferred skills, such as knowledge of financial products and regulatory compliance, enhance your ability to provide specialized support and maintain industry standards.
$24k-29k yearly est. 7d ago
Call Center Representative
116508 Innovation at Work
Customer service representative job in Montgomery, AL
Job DescriptionDescription:
· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.
· The operator must work independently, carrying out recurring duties following established policies and procedures.
· The operator must have the ability to problem solve and make decisions in emergency situations.
· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.
· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.
· Operators must have excellent customerservice skills.
· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work.
· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.
· The Candidate shall provide general and patient information to direct person-to-person contacts
· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician
· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.
· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
· The Candidate shall track inquires, questions and answers and provide resolution.
· The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
· The Candidate shall maintain and update Various On-Call Schedules.
· The Candidate shall operate monitor and responds to fire and smoke alarms.
· The Candidate shall provide directory information for both internal and external caller through computer system
· The Candidate should have ability to handle busy switchboard and emergency situations.
· The Candidate should provide best customerservice at all times while using good discretion and judgment.
· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:
MINIMUM REQUIRED SKILLS/EXPERIENCE:
· The Candidate must have 1 -2 years of experience as a Telephone Operator.
· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
$22k-29k yearly est. 14d ago
Call Center Representative
Career Personnel
Customer service representative job in Montgomery, AL
CALL CENTER REPRESENTATIVE - CONTRACT TO PERMANENT
$12.00 per hour.
One week of training will start on 11/03/2025 - 12:00 pm to 09:00 pm, Monday through Friday. (You must be able to attend EVERY DAY of training to qualify)
The regular schedule will be a rotation of any time between 07:00 am and 09:00 pm, Monday through Sunday.
Casual dress code.
RESPONSIBILITIES
Inbound and outbound phone calls
Clerical work
Data entry
REQUIREMENTS
Computer literate
Ability to type 20 words per minute as a minimum (testing will be required)
Excellent grammar and ability to speak clearly
Reliable transportation and the ability to attend work every day
$12 hourly 60d+ ago
Client Specialist Key
Knitwell Group
Customer service representative job in Spanish Fort, AL
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01073 Spanish Fort, AL-Spanish Fort,AL 36527Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$26k-47k yearly est. Auto-Apply 4d ago
Client Success Renewals Specialist
Norstella
Customer service representative job in Montgomery, AL
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$26k-45k yearly est. 24d ago
Client Success Specialist
Prime IV Hydration-Birmingham
Customer service representative job in Birmingham, AL
Job DescriptionSalary: $15 + Commission
We are seeking a motivated Sales Closer for our Wellness Services and Memberships. This is a base salary and commission-based position with the potential to earn significantly while enjoying a fun and
dynamic work environment.
Responsibilities
Call each client prior to their visit to review their wellness budget, get debrief of their needs,
align solutions and prepare order sheets/notes for the Team (RNs)
Sell products and services to maximize revenue opportunities.
Transform prospective clients into brand loyalists by engaging with a broad range of potential
customers.
Leverage top-notch training resources to master the art of selling and represent Tribes ethos
effectively.
Operate with no cap on commission, providing limitless earning potential.
Utilize systems, including access to a CRM designed for phone sales, to ensure success in
conversions
Requirements
Knowledge, background, or raw passion for health and wellness.
Experience in sales is an advantage, but a willingness to learn is essential.
Self-starter motivated by growth opportunities and the drive to excel in sales.
Excellent command of the English language, both verbal and written, with strong
communication skills.
Willingness to do what it takes to make our goals
Ability to work 40 hours per week, including weekend events
Benefits
Gym membership at Gauntlet Gym with 2 weekly group workouts, ideally with the prime team
Membership sales Commission on the first months revenue
Access to a battle-tested tool kit for sales consultants, including a CRM built for phone sales.
Compensation
6 Paid vacation days (.5 Day accrued monthly)
Starting $15 hr (2 months, then eligible for $4 increase)
Monthly Commission 15% of NEW first month membership sales (Team sales goal for incentive eligibility: 20)
$15 hourly 10d ago
Reservationist
Brett/Robinson Openings
Customer service representative job in Gulf Shores, AL
Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
Provides customer care to others
Receives contact from customers by telephone and offers them guest accommodations
Explains pricing and Brett/Robinson policies
Provides information to owners and guests regarding area points of interest and guest services via the telephone
Enters reservations for guests into First Resort computer program
Takes payment of deposit by credit card
Cancels reservations and refunds deposits
Performs daily audits of work
Observes and evaluates the outcomes of a problem situation to identify lessons learned
Attends departmental meetings
Performs other duties as assigned
$24k-31k yearly est. 60d+ ago
Learn more about customer service representative jobs