Customer service representative jobs in Auburn, AL

As Branch Customer Service this position will serve the customers in a variety of ways. One responsibility will be to drive to deliver product and make pick-ups at customer facilities and branch locations in an efficient, safe manner while also performing the following duties: Receive, ship, unload, organize, stock, and maintain products and material contained in the warehouse. Another essential responsibility will be to assist walk-in customers and counter sales at the store location. This will include shipping and receiving functions in the warehouse; makes quotations on standard items, processes orders, and relays pertinent information to customers; as well as coordinates with other departments in handling purchase orders and provides value added services to customers. Supervisory Responsibilities: None Duties/Responsibilities: Branch Driver Drives truck, van, or another vehicle. Prepare shipments and verify load against shipping paper. Schedule delivery route, sort, and load delivery items in the most efficient means to be delivered. Load delivery vehicle in a safe manner ensuring the load will be safe to travel to its destination without damage to product or vehicle. Handle VMI accounts. You will be required to deliver and stock material at customers' facilities. Inspect and maintain the delivery vehicle. Check all fluids, lights, brakes, and tires, making sure they are serviced regularly. Make sure the vehicle is kept clean both inside and out. The driver must also assist warehouse personnel when in the warehouse after daily deliveries are completed. Counter Sales Receives requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible customer service. Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Performs regular “cycle counting” of stock inventory. Regularly uses hand tools (chop saws, cut-off saws, and hydraulic crimper) to make custom hose-assemblies for walk-in customers. Must be able to read measurements on a ruler, digital calibrator, tape measure, etc. Must frequently research part numbers and specifications in vendor catalogs. Operates the retail counter by handling walk-in cash and credit card sales. Warehouse Clerk Assist in shipping and receiving functions. Unload and load trucks for shipments. Check-in merchandise and verify incoming materials against packing list to ensure accuracy. Look up and compute inbound freight using zip codes and weight to determine freight costs to be added to customer order in corporate ERP system. Assemble customer orders according to the pick ticket by pulling parts warehouse shelving and put in appropriate area for shipment to customer. Quality check orders to ensure correct items are picked and correct shipping method is used before shipping order to customer. Package customer orders in the best way possible to prevent damage or loss during shipment to customer. Operate forklift to put away or pull material and in general warehouse duties. Enter information into corporate ERP system. Maintain a clean and safe work environment including maintaining aisle ways, keeping warehouse stock neat and orderly, removing trash and recycling to appropriate dumpster. Wear proper safety equipment for the task being performed. Use computers to ship customer orders by verifying carrier, freight, and payment method. Put stock away according to bin location. Skills/Abilities: Thorough understanding of or the ability to quickly learn production operations and machinery. Excellent supervisory and leadership skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite or related software to complete reports and logs. Proven ability to work effectively in a team environment with associates. Requirements Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Physical Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move over 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Our Benefits! #1 CULTURE!!! Fun, Family-Oriented Work Environment! Medical, Dental, and Vision benefits that begin on your 1st day of work! Employee Stock Ownership Plan (ESOP) Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance 10 Paid Holidays per year Vacation & Personal Time Employer HSA Contribution Company Paid Bereavement Time Company Paid Maternity and Paternity Leave On-site Gym Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"! AHP is an Equal Opportunity Employer

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative. **_The salary range for this position is $44,500 - $46,000, base. Additional premium pay incentive may be offered to the successful candidate with bi-lingual (English/Spanish) speaking ability._** **Responsibilities:** + Receiving and greeting customers in the local office and/or over the phone or online + Processing payments and balancing cash funds: + Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk + Assisting customers with electrical service issues: + Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection + Responding to customers with billing or collection inquiries: + Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders + Promoting and selling Alabama Power Company products and services: + Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC + Assisting customers with program requests: + Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts) + Educating customers on ways to avoid/address service or payment issues in the future + Understands the meter reading process and billing cycle + Representing Alabama Power Company to customers in a positive manner + The successful candidate will also play a key role in providing exceptional customer support through taking calls supporting the Call Center **Experience:** + Proven customer service experience + Cash handling experience preferred + Collection experience preferred **Knowledge, Skills & Abilities:** + Customer focused and excellent interpersonal skills + Ability to work well with internal and external customers + Strong analytical and problem-solving skills + Ability to build and maintain relationships with customers and co-workers + Excellent time-management, planning, and organizational skills + Team player with ability to effectively interact with others to achieve success + Understanding of Customer Service Code of Conduct and Code of Ethics + Must be able to successfully complete all required testing for this position **Required Test:** + 00126 - CSR-MH (Customer Service Assessment) **Benefits:** + Competitive Pay + Excellent benefits packages which includes: + Medical and dental coverage + Defined Pension/Cash Balance Benefit Plan + Performance-sharing plan + 401(k) plan with a generous company match + Bonus opportunities + Tuition Reimbursement **Location** : + This position will report to the Auburn office. Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama. For more information, visit ******************** and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower). Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 15960 Job Category: Customer Service Job Schedule: Full time Company: Alabama Power

Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production. Job Description Core responsibilities include: Answers all incoming calls and dispatch requests Dispatches and assigns service requests Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer's and/or leader's needs: Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will. Sets high personal standards of performance and accepts responsibility and accountability of all actions. Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties. Qualifications Minimum Requirements: Must be able to read, write, comprehend, and communicate the English language. High school diploma or GED required. Six months to one year of previous related experience and delegation skills is desired. Five years working with computers and data entry is required as well as the ability to type 40 wpm. Ability to remain calm in less than calm circumstances. Strong Verbal and Written Communication Skills. Flexibility, versatility, and reliability as a team player. Physical Requirements: Must be able to sit at desk for long periods. May occasionally require walking, bending, or stretching. Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less. The potential for eyestrain exists with long-term exposure to the computer monitor. Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face. Additional Information All your information will be kept confidential according to EEO guidelines.

Description About GreenPoint Ag GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Montgomery, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors.Essential Functions Builds strong customer relationships through providing excellent service Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) Addresses customer requests via phone or email (internal & external customers) Performs customer invoicing Collaborates with teammates Performs inventory management within ERP system Works closely with sales, supply, logistics and other GreenPoint Ag teams Ensures consistent adherence to approved credit policy Assists Warehouse Manager with merchandising, inventory management and housekeeping Deliver products when necessary Assist with loading/unloading products Supervisor This job has no supervisory responsibilities. Required Qualifications One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience Experience with agriculture preferred Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities Excellent interpersonal skills necessary for customer relations Strong written and verbal communication skills Dedication to building strong relationships with external and internal customers Creative problem-solving abilities Courageous decision-making abilities Aptitude to effectively prioritize and execute tasks to full completion Ability to meet challenging deadlines while still producing high-quality work Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to communicate with associates and customers Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. BenefitsMedicalDentalVisionLife and AD&DDisability 401K Paid Vacation TimePaid Sick TimePaid Personal Choice Days (2) Paid Community Volunteer TimeEmployee Assistanceand more…. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at *************************************

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay: $16.04 - $18.07/ Hour. Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns. Job Description The Personal Approach: Our method is simple: we apply a customer-friendly, face-to-face approach to our strategies. By directly meeting with consumer customers, we can dramatically increase our clients' customer satisfaction without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers. What does this mean? At this moment, we are looking for energetic, career-minded individuals to aid us with our expansion goal. These candidates will be hired as entry-level customer service representatives for the area with rapid advancement opportunities to move into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as incorporate communication and team leadership. The focus is to prepare them for a position as a branch manager of a location, overseeing the marketing for a Fortune 100 client. Qualifications Responsibilities in this program include: • Team Leadership • Customer Acquisition • Building Client Relations • Oversee Campaign Development • Manage Customer Service, Administration, and Sales Personnel Our Company offers: • Competitive Pay Structure • Hands-on Training • Outstanding Growth Opportunities • Travel Opportunities Additional Information No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested. Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Inside Sales Representative to join our Mayer team in Montgomery,AL! Summary: Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base. What You'll Do: * Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate * Assist outside sales personnel by processing priority transactions * Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers * Prospect for new accounts within a specified geographical territory * Manage a defined customer base and establish and maintain customer relationships * Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis * Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle * Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends * Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge * Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications * 2+ years of customer service, sales, or electrical distribution experience * High School or GED - Required * Ability to handle basic/intermediate issues and problems * Basic/intermediate product and application knowledge essential * Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs * Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills * Ability to prioritize and manage multiple tasks and deadlines * Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence * Highly self-motivated * Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM) * Ability to work overtime as needed Additional Information Physical Demands: * Sit: Must be able to remain in a stationary position - Constantly - at least 51% * Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% * Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% * Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20% * Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20% * Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally - up to 20% Weight and Force Demands: * Up to 10 pounds - Frequently - 21% to 50% * Up to 25 pounds - Frequently - 21% to 50% * Up to 50 pounds - Occasionally - up to 20% Working Environment: * Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% * Exposed to electrical hazards; risk of electrical shock - None * Handles or works with potentially dangerous equipment - Occasionally - up to 20% * Travels to offsite locations - Occasionally - up to 20% Disclaimer: "Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law." Our Benefits Include: * Medical, Dental, and Vision Insurance * Life Insurance * Short-Term and Long-Term Disability Insurance * 401K with Employer Match * Paid vacation and sick time * Paid company holidays plus flexible personal days per year * Tuition Reimbursement * Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits * Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. * Employee Discount Programs * Professional Training & Development Programs * Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Join Our Dynamic Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary. 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )

Montgomery Eye Physicians are committed and dedicated to serve. We continue to provide state-of-the-art eye care to patients of all ages. Offering a broad range of services from routine eye exams, glasses, contact lens, to no-stich cataract surgery as well as Lasik, corneal transplant and Glaucoma Surgery. We have locations in Central Alabama and the River Region. Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Responsibilities Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system Qualifications High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus. Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively. Ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionDescription: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: * Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. * Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. * Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. * Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. * Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. * Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: * Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. * Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. * Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. * Utilize scheduling software to coordinate and organize patient appointments efficiently. * Ensure accurate entry of patient information and appointment details into the system. * Work closely with healthcare providers to accommodate urgent and specialized appointment requests. * Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: * Previous experience in a call center or customer service role, preferably in a healthcare setting. * Strong communication skills with focus of empathy and active listening. * Proficient computer skills, including experience with scheduling software and electronic health records. * Ability to multitask and prioritize in a fast-paced environment. * Attentional to detail and accuracy in data entry. * Knowledge of medical terminology and pain management practices is a plus. * Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!

Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: * Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. * Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. * Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. * Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. * Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. * Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: * Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. * Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. * Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. * Utilize scheduling software to coordinate and organize patient appointments efficiently. * Ensure accurate entry of patient information and appointment details into the system. * Work closely with healthcare providers to accommodate urgent and specialized appointment requests. * Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: * Previous experience in a call center or customer service role, preferably in a healthcare setting. * Strong communication skills with focus of empathy and active listening. * Proficient computer skills, including experience with scheduling software and electronic health records. * Ability to multitask and prioritize in a fast-paced environment. * Attentional to detail and accuracy in data entry. * Knowledge of medical terminology and pain management practices is a plus. * Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!

Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. Utilize scheduling software to coordinate and organize patient appointments efficiently. Ensure accurate entry of patient information and appointment details into the system. Work closely with healthcare providers to accommodate urgent and specialized appointment requests. Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: Previous experience in a call center or customer service role, preferably in a healthcare setting. Strong communication skills with focus of empathy and active listening. Proficient computer skills, including experience with scheduling software and electronic health records. Ability to multitask and prioritize in a fast-paced environment. Attentional to detail and accuracy in data entry. Knowledge of medical terminology and pain management practices is a plus. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Don t miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!

Join the energized team at Kinetic Credit Union!! Our benefits package is very competitive and is designed to meet the needs of employees and their dependents. Employees are provided with a benefit package that includes paid time off; 11 paid holidays; group insurance such as medical, dental, vision, FSA, life, dependent life and long-term disability; and a 401(k)-retirement plan with matching company contributions. Job Title: Communication Center Representative Reports To: Contact Center Manager Hourly/Non-Exempt: Monday - Friday 8:30am - 5pm Location: In-office position at our 13th St Branch General Purpose Performs a variety of duties in handling member needs and promoting credit union services to new and existing members who access the credit union by telephone. Essential Duties/Responsibilities Answers telephone requests regarding rates, services, balances, debit card activation, check verification, loan payments, payoffs, and collateral values. Handles inquiries and transaction requests regarding deposit accounts and initiates any charges incurred. Makes recommendations for resolving account errors and handles follow up as necessary. Verifies check status information for merchants. Takes stop payment orders. Processes ATM, credit and debit card order requests or provides direction on how to obtain an instant issue credit or debit card. Processes lending transactions to include payoffs and payoff inquires, payment quotations and VISA balances. Routes calls to Service Center, Residential lending and/or Business Services, depending on need. Gives wiring instructions and receives instructions from members for processing. Increases relationships per member by promoting products and services that add value to the member and the credit union. Remains current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the areas of the department and overall credit union. Attends annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant. Takes loan payments over the phone through SWBC Autopilot, as requested by members. Assists member with accessing Bacon Pay to make online loan payments. Completes SAR (Suspicious Activity Report) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance with BSA/AML regulations, and turns over to appropriate parties in a timely manner. Understands and adheres to all Bank Secrecy Act/Anti-Money Laundering policies and procedures set in place to ensure compliance. Processes returned mail from Post Office, mails address confirmation letters and processes Checking account with Microfiche mail code report. Processes various crystal enterprise reports. Accesses various sites to assist membership with their accounts; Fiserv, CST, Compass, CSI, TranZact, Admin and Deluxe. 20. Participates in the Community Involvement goals of the credit union. 21. Responsible for completing Information Security Awareness training as directed by management. 22. Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements. Additional Duties/Responsibilities Provides assistance and backup for other communications positions. Assists with stuffing envelopes and sending out mailings for Support Center departments. Responsible for knowing all aspects of the credit union's product line and services including rates, terms and fees. Responsible for maintaining a current Learning Action Plan in conjunction with the Performance Management System. Performs additional duties as directed by management. Requirements Job Qualifications: · Two years of college or an associate's degree preferred and a commensurate level of language, math and reasoning skills. · However, two or more years of experience in a comparable position may be substituted. Formal training should be supplemented with appropriate continuing education. Technology Requirements: Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes. Employees must install and use designated apps for access control and two-factor authentication to access company systems. Supervisory Requirements: None. Work Environment/Physical Activities: This position requires limited physical effort. It is basically a desk assignment. However, the employee is occasionally required to walk, reach, stoop or kneel, or to lift and move at least 25 pounds. The ability to read small print and color vision may also be required. In addition, the employee must be able to work a flexible schedule, including Saturday and holiday hours. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a high degree of attention to details. The job requires sitting for extended periods of time. Job requires access to credit union's network and core data processing system. Core system roles are assigned by Chief Operations Officer.

CALL CENTER REPRESENTATIVE - CONTRACT TO PERMANENT $12.00 per hour. One week of training will start on 11/03/2025 - 12:00 pm to 09:00 pm, Monday through Friday. (You must be able to attend EVERY DAY of training to qualify) The regular schedule will be a rotation of any time between 07:00 am and 09:00 pm, Monday through Sunday. Casual dress code. RESPONSIBILITIES Inbound and outbound phone calls Clerical work Data entry REQUIREMENTS Computer literate Ability to type 20 words per minute as a minimum (testing will be required) Excellent grammar and ability to speak clearly Reliable transportation and the ability to attend work every day

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Job DescriptionDescription: Health Insurance Paid for by Company;and Opportunity for advancement and training We are seeking an entusiasic, extoverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilites include: Communicating with prospective clients during the intake process; Calling clients to determine status updates; Requesting medical records; Answering the telephone; and Scanning all incoming mail Qualifications: Bright Personality; Empathetic, compassionate and understanding; Ability to type accurately while speaking on the phone; Ability to prioritize and multitask; Excellent written and verbal communication skills; Deadline and detail-oriented; and Bilingual is a big plus Job Duties: Answer incoming calls and respond to questions from doctor's offices, clients, attorney's offices and others; Document all calls in Case Management System; Conduct questionnaires with prospective clients, documenting responses electronically; Set up new claims with insurance companies; Mail out correspondence from attorneys; Schedule meetings for attorneys; Request medical records; Sort, scan, save and distribute mail; Sort and properly file incoming medical records, insurance correspondence, and court documents; Maintain paper files; Maintain common office areas; and File documents with the court. E04JI800tv5q4082h32