Customer service representative jobs in Bayonne, NJ

· Call Centre AND Payroll Timekeeping experience in call centre environment required · Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. ·Two (2) years of experience and Bilingual

We are seeking a detail-oriented and experienced Patient Coordinator to support front-end administrative functions in a fast-paced healthcare setting. The ideal candidate will have a strong background in medical office operations, electronic medical records (EMR), and health insurance processes, along with excellent communication and customer service skills. Key responsibilities include: Perform patient registration, including verifying demographic and insurance information Ensure accurate data entry into the Electronic Medical Record (EMR) system Verify insurance eligibility and benefits, including managed care plans Collect co-pays and provide patients with necessary documentation Maintain knowledge of health insurance requirements, authorizations, and referrals Apply medical coding standards including ICD-9 and CPT-4 where applicable Answer incoming calls and provide prompt, professional responses Work collaboratively with clinical and administrative staff to ensure patient flow Maintain compliance with HIPAA and other healthcare regulations Qualifications: High School Diploma or GED (Required) Minimum of 3 years clerical experience in a medical office setting (Required) Data entry skills of at least 4,500 keystrokes per hour Knowledge of medical coding (ICD-9, CPT-4) Strong understanding of health insurance benefits and requirements Excellent customer service and effective communication skills Proficiency in telephone and computer usage, including keyboarding Experience using EMR systems (Required) Familiarity with managed care insurance plans (Required) Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors

Part-Time (Saturdays and Sundays) Guest Services Liaison/Staff Asst - Patient Service Representative Schedule Notes: Part-time - Weekend Shift. Saturday and Sundays 9 AM - 5 PM or 10 AM - 6 PM. Added hours are available for call-out coverage during the week. But 15 hours guaranteed. Job Summary: Provides current information concerning patient location to visitors, telephone inquiries, and staff. Greets visitors, patients, and directs them to various areas of the Center. Monitors the elevators in New Memorial and the lobby area and explains the visiting policy to visitors. Provide clerical and administrative support to the Director of Patient Relations. Essential Duties: Investigates and provides information regarding the current location of patients through use of Client systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH. Performance Expectations: Identifies urgent calls and hand-delivers messages immediately or uses the paging system. Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls, and pages them when appropriate. Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff. Provides immediate assistance/management of inquiries when appropriate. Determines nature of request for patient location information by asking questions of caller, visitor, or patient. Locates patient through use of available resources (e.g., Client systems, Admitting Office, Urgent Care). Directs caller/visitor to the correct phone number or room. Transfers call to patient by clearly stating to the caller that the call will be transferred and providing the direct number. Always honors confidentiality of blocked information by informing the caller or in-person inquirer that no information is available for the patient. Informs other departments of changes as appropriate (e.g., informs Admitting Office if patient's room has changed). Directs waiting family and friends to conference rooms when necessary (e.g., distraught/highly emotional or large families, surgeon request). Acts as a welcoming resource for all visitors to the Center. Provides clear and accurate directions/information on location and functions of relevant departments and staff. Informs visitors of relevant policies and procedures, such as hours and privileges of visitation. Directs visitors to local facilities (e.g., hotels, restaurants, garages) for convenience using available resources (e.g., menu book of restaurants, hotel guide). Required Skills & Experience: Two to four (2-4) years of experience required. Intermediate Verbal Communication Skills. Intermediate interpersonal skills. Beginner computer skills.

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels. Goflow | Ridgefield Park, NJ (HQ) In-house preferred, hybrid/remote options available Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics - powering growth without the chaos. Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available. The Role As an L1 Customer Support Agent, you'll be the first point of contact for sellers who rely on Goflow every day. You'll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly. Key responsibilities: Support customers with order, inventory, and shipping workflows Troubleshoot syncing, stock, and fulfillment issues Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs) Provide product guidance and best practices Log issues and escalate when needed What We're Looking For 2+ years in technical support, customer service, or e-commerce ops Familiarity with OMS, IMS, and shipping workflows Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay) Excellent written communication (chat/email support) Strong troubleshooting and problem-solving skills Coachable, curious, and eager to learn Intercom experience (FinAI, automations) a plus Why Join Us Competitive salary + performance incentives Benefits + 401(k) with company contributions Additional perks and benefits A culture built on learning, collaboration, and customer success If this role excites you, we'd love to hear from you. Apply today.

Why this role matters You'll be the glue between our social media community and our customers-supporting our Social Media/Website Manager, keeping DMs and comments buzzing, and turning site visitors into happy repeat customers. If you can spot a TikTok trend and build a clean Excel report, you'll thrive in this position. What you'll do • Support our AI chatbot across email, live chat, and social (TikTok/IG/Facebook/YouTube). • Triage and resolve order issues; partner with the operations team to keep deliveries on track. • Jump into Gorgias: reply to reviews, surface insights, and escalate themes. • Support the Social/Website Manager on content calendars, influencer/ambassador orders, UGC follow-ups, and basic site updates. • Help with Shopify tasks. • Become a mini product expert - learn collections and FAQ so you can answer like a pro. • Spot patterns and suggest ideas that make the customer journey smoother and faster. You're a great fit if you… • Are upbeat, curious, and calm under pressure. • Can switch from answering a DM to fixing a CSV in Excel without missing a beat. • Love social media culture and understand what good brand replies look like. • Communicate clearly (short, friendly, on-brand). • Enjoy organizing tasks and closing loops. Must-haves • 1-3 years in customer support, marketing support, e-commerce, or social/community. Internships count! • Excel proficiency a plus. • Comfortable with Shopify and major social platforms; willing to learn Klaviyo/Gorgias. • Bachelor's degree or equivalent experience. Nice-to-haves • Basic Canva/asset cropping, or experience pulling platform analytics. • BlueCherry (or other ERP) exposure is a plus. Job Type: Full-time Salary: $21 p/h - $24 p/h based on experience Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)

One of the largest Real Estate investment management firms in the world, with over $80 billion in assets under management, is looking to hire a Client Services Analyst. With over 300 people, they specialize in investing in property through acquisition and development, mainly in the US. They mostly invest in high-quality properties, office, retail, industrial, multifamily residential, and hotel, but a broad range of real estate strategies across the risk and return spectrum: core, core-plus, value-add, and opportunistic. The primary responsibility for supporting the Firm's fundraising and client service efforts through the preparation of responses to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and other investor inquiries. Responsibilities include, but are not limited to: Content Development: Draft, edit, and coordinate RFP, RFI, and DDQ responses, incorporating both qualitative narratives and quantitative data, in collaboration with internal stakeholders across functions and levels of seniority. Firm & Investor Relations Support: Develop expertise in Clarion's investment platform and funds to support a wide range of investor relations activities. Maintain strong working relationships across the Firm to stay informed on new initiatives, strategy updates, and performance results, ensuring client deliverables reflect current information. Support special projects and ad hoc initiatives as assigned. Candidate Profile 1-2 years of experience in financial services, preferably private fund marketing, client services, investor relations, due diligence, or operations.

Company: On the Right Track Systems, Inc. On the Right Track is a leading manufacturer in cubicle curtains for healthcare systems. With a patented system and 100% recyclable product we are present across North America, Asia and the Middle East. We strive to minimize the risk of Hospital Acquired Infections, overcome the risk of ladder accidents, and increase patient experience. After 17 years and almost 300,000 tracks sold On the Right Track is perfectly leveraged for growth. At On the Right Track you will be working directly with our products and reporting to management with exposure to different aspects of the business and numerous learning opportunities. Today we have 29 employees. Please note before applying: This is a sales and administrative position. Candidates should be comfortable commuting to our Tribeca office. First 9 months are fulltime in office after which a hybrid schedule will be established. The customers being managed are mostly within 90 Miles of NYC. Access to a car is required. (We reimburse for expenses) Location:Downtown NYC Mon-Fri 9-5pm Job Description: · Responsible for generating new business opportunities by qualifying leads and prospecting through existing business accounts to engage with potential buyers Initiating regular communication with our existing customers · Manage existing customer relationships and prompt reorders · Manage existing and new customer data via Hubspot CRM · Demo our Curtain Tracker software both in-person and via zoom · Work directly with management on strategy for reacquiring customers who are purchasing from other distributors · Processing new orders from credit application, purchase order, tracking shipments and coordinating with the installation team · Assisting contractors and other potential customers in understanding the product and assisting the quoting process · Field measure for new quotes · This position will report directly to the VP of Sales Key Qualifications: Experience in B2B or B2C sales is a plus Comfortable with Hubspot or similar CRM system Proficiency in Word, Excel and Powerpoint Notes: This is a paid position with commission opportunities after a period of 12 months We are looking for candidates to start immediately Candidates should be comfortable visiting hospitals and healthcare environments We offer health benefits and as well as dental. On the Right Track Systems, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Interested candidates are invited to apply.

We're looking for a professional, highly organized, and career-focused individual to join our team at TraxNYC, one of New York City's most established custom jewelry brands located in the heart of the Diamond District. This is a full-time, in-person role suited for someone who understands the standards of luxury service, is comfortable navigating high expectations, and thrives on delivering calm, efficient solutions in a fast-paced environment. Check out our Team & Workspace here: ****************************** OSrydUdw As a Luxury Jewelry Customer Service Specialist, you'll be responsible for supporting our clients at every stage of their journey - from answering inquiries and tracking orders to managing feedback and protecting client satisfaction. You'll work closely with our sales team to convert inbound interest into revenue opportunities and flag qualified leads. You'll also play a key role in maintaining our online reputation, responding to reviews, and helping to resolve any client concerns with professionalism and urgency. Just as important: you'll be expected to proactively communicate recurring issues, client trends, or operational bottlenecks to direct managers so that we can continuously improve how we serve customers. We're looking for someone who doesn't just react, but observes, reports, and helps us move forward. Key Responsibilities: Respond to customer inquiries via phone and email with clarity, professionalism, and urgency Provide accurate updates on orders, custom production timelines, and shipping Manage return and repair requests from intake to resolution Collaborate with the sales team to pass along leads and client opportunities Monitor and respond to online reviews and customer feedback Proactively reach out to dissatisfied clients to resolve issues before they escalate Identify client concerns or recurring issues and report them directly to management Keep accurate internal records using CRM platforms and project tracking tools Ensure every customer interaction reflects the high standards of the TraxNYC brand What We're Looking For: Prior customer service experience is required, preferably in luxury, jewelry, fashion, or hospitality Highly organized and reliable, with strong multitasking and follow-through Polished written and verbal communication skills Professional demeanor with the ability to remain composed under pressure Comfortable working closely with sales and production teams Able to observe patterns, recognize recurring issues, and raise them to supervisors Familiarity with CRM tools and monday.com is a plus (not required) Authorized to work in the U.S. Compensation & Schedule: Pay: $18.00 - $25.00 per hour (based on experience) Subject to growth based on performance Schedule: Full-time, Monday - Friday Standard shift: 11:00 AM - 7:00 PM Occasional weekend availability may be required Location: In-person, New York, NY 10036 (Diamond District) Perks & Benefits: Paid time off Employee discount on fine jewelry Growth opportunities into sales support, logistics, or client experience leadership Work with a fast-moving, focused team and gain deep exposure to luxury jewelry operations Direct access to management - your feedback and insights will help shape the company's success If you're serious about luxury service, take pride in your professionalism, and want to grow your career within a brand that values clarity, structure, and excellence - we want to hear from you. Check out our social media below Instagram: ********************************** TikTok: ******************************* YouTube: ********************************************** Facebook: ******************************** Twitter/X: ********************* Job Type: Part-time Pay: $18.00 - $25.00 per hour Expected hours: 24 - 50 per week Benefits: Paid time off Ability to Commute: New York, NY 10036 (Preferred) Work Location: In person

Inside Sales Specialist / Customer Service Representative Type: Temp to Permanent Hourly Pay: $23.00 - $26.00 per hour LHH is working with a rapidly growing organization in their search for a motivated and customer-focused Inside Sales Specialist / Customer Service Representative to join our client's Springfield, NJ corporate office. This is an excellent opportunity to be part of a dedicated team within a leading company in the building industry. About the Role In this position, you will play a key role in delivering exceptional customer service and sales support to our external customers. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where accuracy and professionalism are essential. Key Responsibilities Provide outstanding customer service in a high-volume call environment Generate accurate price quotes for customers Follow up on customer quotes and identify cross-selling opportunities Collaborate with the sales department to support territory development Ensure accuracy and efficiency in all customer interactions and transactions Qualifications Previous Customer Service or Call Center experience is required Strong communication skills and a professional, pleasant phone manner Proficiency in Microsoft Word, Excel, and Outlook Excellent multitasking and organizational abilities Ability to work effectively both independently and as part of a team Accurate mathematical skills and attention to detail Experience in construction industry is a strong plus* For immediate consideration: Please email resume to ************************* Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction. Responsibilities: Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction Escalate any concerns or issues to the appropriate manager / supervisor when required Assist in documenting operational processes Assist in creating customer response templates Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience Support efforts to improve the process and function of the department

Trade Compliance Analyst/Customs Broker will ensure adherence to import/export regulations for the US and Canada. Key responsibilities include staying updated on trade laws, managing records, interfacing with government bodies, and conducting risk assessments. Your Role: Monitor and comply with US and Canadian trade regulations. Maintain accurate import/export records. Liaise with government agencies and facilitate communication with relevant departments. Conduct risk assessments and collaborate on corrective actions. Lead internal audits and provide employee training. Analyze data for strategic insights. Qualifications: Bachelor's Degree 4-6 years of trade compliance experience, including US and Canadian focus. Customs Broker's License required. In process will be considered. Strong understanding of import/export regulations and customs procedures. Excellent communication and analytical skills. Proficiency in Microsoft Office and trade management software. If you're detail-oriented with a passion for trade compliance, we want to hear from you!

Alpine Health is a pharmaceutical distributor that supplies independent pharmacies with a full range of Generic Rx drugs, Diabetic Supplies, DME and Home Health Care products, Prescription Vials and Bottles, Pharmacy Supplies and Health and Beauty Aid Products. Job Description: This person will be assisting the Outside Sales Representatives with their accounts as well as developing and calling on new accounts by means of both tele-sales and relationship development. Our ideal person must be highly self-motivated, enjoy working with people in a team environment with the ability to work cross-functionally. Hours for this position are from 9:30 AM to 6:30 PM. This is a 1099 position. Excellent communication skills. Highly skilled at speaking with customers on the telephone and able to produce high quality work with little oversight. Place between 80 to 100 outgoing sales calls by phone each day to prospective clients. Document each communication and create a new, dated follow-up task in our CRM system immediately following each communication. Impeccable attention to detail in tracking leads. Participate in brief sales meetings with other Sales Reps and Sales Manager each day. Consistently meet and exceed goals while maintaining the highest level of integrity. Continuous interaction and communication with Sr. Sales and Management to keep updated of upcoming programs and changes. Ability to handle all questions and solve problems with the highest levels of skill. Sharing best practice skills with the team and to promote a positive team environment. High volume of outbound/inbound phone calls per day. Cold calling and lead generated calls. Key Attributes: Exceptional outgoing and energetic personality. Team Player with a sense of group value. Must consistently and aggressively drive sales. Self-confident and extremely competitive. Trustworthy and prideful in their work. Expert sales skills and ability to lead and motivate by example. Qualifications: Minimum 1-3 years of related experience in Business to Business (B2B) Inside Sales or New Business Development. Proven track record in new sales development. Strong planning, problem-solving, and negotiation skills. Excellent oral and written communication skills. Microsoft Suite experience. Job Type: Full-time Pay: $25.00 per hour

Scully and Scully , the prestigious Park Avenue luxury home furnishings store is seeking a Customer Service Associate with sales experience preferred. Responsibilities Include: · Accurately process daily entry of orders and perform routine order tracking through our proprietary software to ensure timely processing and shipping of customer orders. · Provide exceptional service and correspond with customers via email and phone in a timely fashion. · Follow up on existing issues and keep customers updated on the status of their orders. · Schedule pick-up and delivery of items with third-party shippers; monitor deliveries to ensure accuracy and timeliness. · Send and track customer sample requests as well as other administrative projects. Basic Qualifications: · Sales experience preferred. · Ability to give exceptional customer service in a timely fashion. · Excellent technical skills, including MS Office Suite and web-browsing. · Great organizational, verbal and interpersonal skills. · Very detail oriented and a quick learner. · Ability to multi-task and prioritize. · Computer data entry proficiency. We offer excellent salary plus commission, workplace environment and benefits (Health Insurance, 401k, Paid Time Off). Opportunity for growth within the company. Please attach your resume in PDF or DOC format.

As an entry-level Client Representative you'll help bring our national clients to a local audience, making their products and services more accessible to potential customers in your community. In this hands-on, entry-level position, you'll be engaging with customers face-to-face in retail environments, creating new customer accounts, and fostering strong relationships to ensure client satisfaction. You'll focus on driving new business while also managing and nurturing existing accounts. This role is ideal for someone eager to start a career in sales and marketing. If you're driven, enjoy working with people, and want to build skills that will accelerate your career in business, apply today! Client Representative Responsibilities: Engage face-to-face daily with potential new consumers and educate them on current promotions Provide excellent customer service for existing clientele Represent the brand through direct marketing campaigns Interact with consumers and provide quality customer service. Act as a point person for all consumer relations Generate leads and drive SALES Qualifications: Bachelor's or Associate's degree (preferred not required) 1-3 years of customer service or sales experience (preferred not required) A valid US license Must be 18 years or older Perks & Benefits: Weekly pay with a guaranteed base pay plus uncapped commission Paid training and mentorship Growth opportunities for career advancement Nationwide Travel opportunities for professional development Hands-on experience in the sales and marketing industry This is your chance to develop valuable skills and start a rewarding career in sales and marketing. If you're ready to make an impact and grow professionally, we want to hear from you!

Are you passionate about making a difference while building a rewarding career in marketing? Join our Charity Marketing team, where purpose meets opportunity! We partner with well-known nonprofit organizations to expand their reach, increase donations, and raise awareness for impactful causes across the nation. What You'll Do: Represent leading charitable organizations at community events, retail locations, and business campaigns. Engage with the public to educate, inspire, and motivate contributions toward meaningful causes. Participate in hands-on marketing and fundraising initiatives designed to maximize impact. Develop communication, leadership, and sales skills through daily mentorship and structured training. Contribute to a positive, energetic team culture focused on growth and giving back. We're Looking For: Individuals with strong communication and interpersonal skills. A self-motivated and goal-oriented attitude. Passion for helping others and creating positive change. Ability to work in a fast-paced, team-driven environment. No prior experience required - full training provided! What We Offer: Comprehensive training in marketing, communications, and leadership. Opportunities for career growth and advancement. Travel opportunities for top performers. A fun, motivating, and purpose-driven work culture. Weekly pay plus performance bonuses. If you're ready to start a career that makes a real difference, apply today and become part of a movement that changes lives - including your own! Apply now and grow your career while giving back to the community.

Jobs are readily available for talented Psychic and Tarot readers on a professional 800 Phone line. Customers are provided excellent readings with readers that have undergone our evaluation efficiently. Numerous great incentives include holiday bonus, yearly spend will increase, and more. This is a chance to render services from home.

Role You Will Play: This role primarily involves phone and email-based sales, servicing repeat commercial customers, following up on orders and quotes, making outgoing calls to customers, and building long-term relationships. People with retail counter sales experience are encouraged to apply and this opportunity involves the phone and typically not standing at our service counter. Company: Leading family-owned wholesaler serving New England With decades of strong relationships and a stellar reputation in the marketplace, this company is a trusted supplier to contractors and industrial companies They offer a large selection of quality lumber, plywood, board products, building supplies, and specialty items. Benefits & Features: Competitive salary- $60K-$80K + bonus opportunities Possibility for commissions on business brought in or developed while in the role 401k with a history of matching 25% Monday-Friday, 8:00 AM-5:00 PM, no Saturdays Supportive environment that challenges, motivates, and rewards excellence Extensive training opportunities Community: You can live car-free and still get anywhere in the city (or to nearby states) via the subway, bus, ferries, and trains. Neighborhoods often feel like small towns within the big city, with tight-knit communities. Networking happens almost organically - many industries' top talent live and work here. Constant cultural festivals celebrating communities from around the world.

New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers. Our location based in Piscataway, NJ is seeking an Inside Sales Representative In this role, candidates should have an outgoing personality, good communication skills and like to work with the general public. However, we are willing to train the right candidate. Main Job Tasks & Responsibilities Preparing quotes for potential customers Preparing computer generated work orders for customers Handle and process customer returns Work closely with Branch Manager Develop and maintain a working technical knowledge of products sold Coordinate customer delivery requirements with the dispatcher Occasional purchasing of inventory Maintain material stock in showroom You will be expected to perform other duties as assigned Qualifications Must have a can do, customer service first attitude Basic math skills A good memory to be able retain a working technical knowledge on vast amounts of building materials. Prior experience with sheet metal fabrication or metal roofing is a plus Able to work in a fast-paced environment Commitment to the Company's mission and its core values Excellent communication skills Benefits We offer a full benefits package including: Unparalleled work environment Competitive pay Paid vacation and holidays Benefits: Medical/Dental/Vision/Life Insurance 401(k) with discretionary employer match A yearly review Wage Range: $20 - $28/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.

Staten Island, NY 10304 Pay Rate: $35-45/hr. base The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction CORE COMPETENCIES INCLUDE: Sales Ability/Persuasiveness Confident and passionate about selling. Always closing and asking for the sale Actively upsells customers on complimentary products beyond the original order Sells and promotes the items and products that we stock - provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands Understands and articulates how Coastal Supply Group differentiates from our direct and indirect competition, through the organization's value proposition within customer business situation Promotes current programs and sales plans set forth by Sales Manager Clearly communicates product feature and functions verbally Solves customer needs by recommending products or services that contribute to their level of satisfaction Educates customers on how the organization differentiates from its competitors Follows-through on commitments (communication, bids, existing sales orders, etc.) made to customers Learns and demonstrates understanding of basic business analytic skills and their application to customers' businesses (e.g., builder, contractor, plumber, engineer, architect, etc.) Prioritizes customers, product promotion, activity management, campaign deployment and training with a positive attitude Incorporates the selling process within proposal writing and pricing models to match company expectations Customer Focus: Analyzes customer's current and future needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / sales Adds value to customer and internal interactions by understanding the true needs of the customer and their business model Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors Organizes work time to maximize efficiency with a defined time management process Drives the account planning process to define and track progress toward revenue, mix, and profit objectives Understands the customer's business including metrics, definitions of success, hierarchy, decision-making, etc. Establishes "trusted advisor” status to become a business resource for customers in the relationship selling process Meets and greets customers at the point of sale with service, respect, and knowledge Recognizes different customer types within the supply chain and adjusts approach with each for optimal results Demonstrates active listening skills to add value to customer and internal interactions Managing Work: Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities Learns and demonstrates ability to organize electronic and paper-based information. Expands organizational skills to include additional leadership and business development commitments Navigating Within the Organization Learns and uses organizational resources and escalation processes for issue resolution Respects and appropriately uses the internal chain of command Establishes team relationships (e.g. Manager/Branch peers/Corporate network) for improved job effectiveness Expands immediate problem-resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things done Demonstrates comprehensive company product knowledge - and can articulate competitive advantage Leverages a deep understanding of the company's internal processes to advise customers and develop a course of action to deliver mutually beneficial results Contributing to Team Success: Understands their role as it relates to showroom staff & outside sales and effectively coordinates information with those roles on projects and quotes Know your branch, department, and individual budget goals Operates effectively within vertical and horizontal teams Demonstrates effective delegation and limited-scope management of others on direct tasks Assumes responsibility for team outcomes (Success and/or failure) Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results Builds relationships - Learns the value of relationships and views building relationships as a critical success tool Technical/Professional Knowledge & Skills: Understands how products work together and proactively offers them to the customer when they call in their orders Analyzes customer's needs quickly to determine if they need to be passed to a technical expert Learns and demonstrates competence in features and functionality of all product lines as well as their application in consumer environments Expands product knowledge base in their primary sales industries and into other sales industry through professional training (BlueVolt, ASA, Vendor trainings) Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience Provides market specific product needs and price points Conveys accurate messages, ideas, and decisions through clear verbal and written communication Maintains professional appearance according to company's employee handbook Attends and participates in all meetings and events to add to team success Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.) Understands own organization's profit model and makes sound decisions and recommendations to maximize Leading Through Vision & Values: Leads branch and corporate initiatives and mentoring activities Balances the role of strong customer advocate with the role of good company steward with resources and time Knows and understands our company history, mission, vision, and values Quality Orientation: Follows procedures - Accurately and carefully follows established procedures for completing work tasks Ensures high-quality output - Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate ADDITIONALLY, you will perform other duties as assigned. Compliance with the rules and policies detailed in your Employee Handbook is essential. POSITION ESSENTIALS: Education: High school diploma/GED required (Associate's degree preferred) Experience: Minimum 2 years in similar position preferred Minimum 1 year in progressive position (2 years preferred) Product/applications experience required Wholesale distribution experience preferred We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00222