Customer service representative jobs in Birmingham, AL - 626 jobs

TalentWealth Recruiting partners with independent wealth management firms nationwide to attract and place top-tier professionals. Our client who is an established, highly respected independent fee-only wealth management firm in Birmingham is seeking an experienced, sharp, and highly motivated Client Service Associate. This individual will provide proactive, in-office support to financial advisors and play a critical role in delivering efficient, high-quality client service within a boutique office environment. JOB SUMMARY: Under general supervision, this role uses skills gained through training and experience to provide proactive support to advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks, and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems, and refer new or unusual issues to a higher level. ESSENTIAL DUTIES & RESPONSIBILITIES: This position aids in the operations of the firm by providing concierge support in our solution implementation process. Specific responsibilities include, but are not limited to: Client Onboarding - This role will prepare new business paperwork as part of our concierge implementation process while working alongside the department lead to monitor client progression through account opening and onboarding. Client Service: This role will respond to client service inquiries, and prepare/send/submit client service forms and requests. Data Entry - This role will be responsible for entry and updating of client data within the company's technology systems while ensuring a high level of accuracy (ie. address changes, name updates, beneficiary details, etc). Client File Maintenance - This role will be responsible for filing client-related materials in their appropriate cloud folder and accumulating materials in the client file for advisors' meetings with clients. Email Support - This role is responsible for assisting the advisor in the management of email inflow, delegating messages to the team and systems as appropriate, and proofreading dictated emails in preparation for client delivery. Team Development - All team members participate in internal meetings, and look for ways to improve current systems to share with the team. QUALIFICATIONS: The ideal person for this role will be one with excellent time management capabilities and exceptional communication skills. Because this is a client-facing role that prepares paperwork with our New Business & Client Services Department, meticulous attention to detail is a must. Have at least 2 years of administrative experience with 2 years in the wealth management industry Bachelor's degree preferred Excellent written and verbal communication skills with strong interpersonal skills Organized and thrives in a role with set processes and procedures Able to work independently and in a team environment Proficient in Microsoft Excel, Word, Outlook, and SharePoint Able to manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment Warm and friendly demeanor while handling stressful situations Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets Uses mathematics sufficient to process account and transaction information Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year + bonus Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of January 12th Start Date February 2nd While in training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM After training you will work: 5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM Key Responsibilities: Answer incoming calls promptly and professionally. Respond to customer inquiries and provide accurate information. Resolve customer issues and complaints effectively and efficiently. Maintain detailed records of customer interactions in the database. Collaborate with team members and departments to improve customer service processes. Meet or exceed performance metrics, including call volume and customer satisfaction. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent; additional education is a plus. Previous experience in a call center or customer service role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and software. Ability to work in a fast-paced environment and handle stressful situations.

Talon Hiring Solutions is seeking a highly organized and detail-oriented Property & Casualty Customer Service Representative to join our team in Oneonta, AL . This role requires excellent multitasking skills, the ability to manage multiple phone lines, and strong data entry capabilities to efficiently add policies into the system, assist with various software platforms, and provide exceptional support to clients. What you will do: Answer and manage multiple phone lines in a professional and timely manner. Accurately enter data and add policies into company systems. Provide support and guidance to customers using various software tools. Maintain organized records and ensure attention to detail in all tasks. Multitask effectively in a fast-paced environment while maintaining high accuracy. Collaborate with team members and other departments as needed. Adhere to company policies and procedures, ensuring compliance and confidentiality. What you will bring: Insurance license preferred, or willingness to obtain one 1+ years of experience as a customer service representative Strong organizational skills and attention to detail Ability to multitask and manage competing priorities Proficient in using multiple software platforms Excellent communication and customer service skills Must be able to pass a background check About Talon Hiring Solutions: At Talon Hiring Solutions, we specialize in connecting talented individuals with companies that value their skills and expertise. We are committed to creating opportunities for growth and success for both our clients and candidates.

Global Star is a fast-growing company in Birmingham, Al dedicated to delivering innovative solutions and top-tier customer experiences. We represent exciting new clients across multiple industries and pride ourselves on a customer-first approach. Our team is passionate about problem-solving, relationship building, and driving results-and now we're looking for motivated individuals to join us. We are seeking Customer Support Representatives who are energetic, detail-oriented, and customer-focused. In this role, you'll be the first point of contact for our customers-providing product information, resolving concerns, and ensuring every customer leaves with a positive impression. This position offers weekly pay, full training, and opportunities for growth in a supportive environment. If you enjoy working with people and want to take the next step in your career, this is the perfect opportunity. Key Responsibilities Provide professional, friendly customer support in person and over the phone. Answer questions about products, services, and promotions. Resolve customer issues with empathy and accuracy. Process payments and transactions securely and efficiently. Maintain an organized and welcoming customer service area. Stay current on product knowledge, promotions, and company updates. Support team members to achieve performance goals. Assist with merchandising and administrative tasks as needed. Qualifications Must be 18 years or older. High school diploma or equivalent required. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced setting. Reliable transportation for on-site work in Birmingham. Positive, solution-focused attitude with strong attention to detail. Prior customer service or retail experience preferred, but not required. Benefits Weekly Pay for consistent compensation. Comprehensive Training and ongoing support. Career Growth Opportunities with a rapidly expanding company. Supportive Team Culture built on collaboration and success. Recognition programs for top performers. Employee discounts on select products and services. Flexible scheduling (based on business needs). Apply Now Global Star is growing fast - and we're looking for individuals who want to grow with us. If you're ready to launch your career in a dynamic, high-growth, and people-first environment, apply today. Qualified Candidates will be contacted within 1-3 business days to schedule an interview with our hiring management team.

- Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information. - Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience. - Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department. - Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated. - Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing. - Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses. - Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor. - Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances. - Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests. - Prevents voluntary residential customer attrition by executing the Business Development Support Save policy. - Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions. - Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas. - Executes marketing campaigns to increase customer response and is accountable for results. Works effectively as part of a team and displays a positive attitude in this dynamic environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Experience in a customer-facing, sales related, call center (or equivalent) environment Excellent understanding of CRM software like CC&B, Oracle, Microsoft Office Suites, Adobe, or Salesforce Effective communication skills, with the ability to communicate with customers for long durations Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its - Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information. - Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience. - Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department. - Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated. - Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing. - Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses. - Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor. - Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances. - Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests. - Prevents voluntary residential customer attrition by executing the Business Development Support Save policy. - Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions. - Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas. - Executes marketing campaigns to increase customer response and is accountable for results. - Works effectively as part of a team and displays a positive attitude in this dynamic environment.

00015 Store Support CenterLE_301 Hibbett Retail, Inc.SUMMARY The Specialist, Customer Relations provides administrative support to the customer relations department. Helps ensure high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. Acts as an intermediary between the stores and customers. Responds to inquiries and/or reviews received through social media and other platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment. Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members. Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers. Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction. Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems. Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders. Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community. Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales. Reviews and stays abreast of the organization's policies, procedures, and products. Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction. QUALIFICATIONS 0 - 1 years of related experience. Call center, customer service, or related experience preferred. Knowledge in administrative work. Communication and interpersonal skills, ability to interact effectively with customers and team members. Hibbett's Privacy Policy Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded. By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.

Job Description Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description About the Role: As a Call Center Representative in the finance industry, you will serve as a vital point of contact between our company and our valued clients. Your primary goal is to provide exceptional customer service by addressing inquiries, resolving issues, and guiding customers through financial products and insurance services. You will play a key role in maintaining customer satisfaction and loyalty by delivering accurate information and empathetic support. This position requires effective communication skills and the ability to handle sensitive financial information with confidentiality and professionalism. Ultimately, your efforts will contribute to the company's reputation for reliability and trustworthiness in a highly regulated industry. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service or call center role, preferably within the finance or insurance sector. Strong verbal and written communication skills in English. Basic computer proficiency, including experience with CRM software and Microsoft Office applications. Ability to handle confidential information with discretion and maintain compliance with industry regulations. Preferred Qualifications: Experience with financial products such as loans, credit, insurance policies, or investment services. Familiarity with regulatory requirements and compliance standards in the finance industry. Responsibilities: Respond promptly and professionally to inbound customer calls regarding financial and insurance products, services, and account inquiries. Assist customers in understanding account or loan questions. Take Loan applications and process loans for the members. Identify opportunities to cross-sell or upsell relevant financial products and services in alignment with customer needs and company guidelines. Collaborate with internal departments to resolve complex customer issues and escalate cases when necessary to ensure timely resolution. Skills: The required communication skills enable you to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Problem-solving skills are critical for identifying customer needs and resolving issues promptly, often requiring collaboration with other departments. Preferred skills, such as knowledge of financial products and regulatory compliance, enhance your ability to provide specialized support and maintain industry standards.

Job Description Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market. At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role: Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth. Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact. Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation. Position Summary The Client Success Specialist serves as the principal liaison for operational communications with an assigned portfolio of clients, with a strong emphasis on Clinical Trials and Healthcare sectors. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success. Key responsibilities: Operational Relationship Management Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural. Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision. Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention. Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success. Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas. Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship. Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue Driving Operational Success Develop and execute operational success plans to maximize the value clients derive from Dash's offerings. Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams. Hold internal teams accountable to timelines and deliverables outlined in operational plans. Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies. Anticipate potential account risks and develop proactive mitigation strategies to minimize impact. Project and Issue Management Oversee client-related projects, aligning client goals with company objectives to ensure mutual success. Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams. Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality. Engage in the Corrective Action process which includes investigative root cause and actionable improvements. Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue. Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success. Process Improvement Identify and implement process enhancements to deliver best-in-class support to clients. Continuously evaluate workflows and client feedback to refine operational strategies and support processes. Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company. Desired Skills & Experience: Bachelor's Degree in Business, Project Management or similar fields required. Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously. Curiosity to learn and apply that learning to help teach/train others. Proactive problem-solving skills and client-first attitude. Goal-oriented, organized team player. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent verbal and written communications skills. Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel. Self-motivated and able to thrive in a results-driven environment. Position may, on occasion, require evening or weekend client support. Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development Our Culture: At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way. Some Benefits to Working at Dash Solutions Include: Competitive salary and benefits package Flexible PTO policy Matching 401(k) plan Comprehensive medical, dental, vision, life, and disability coverage Transparent, supportive culture with a highly accessible executive team and regular company-wide updates Engaging corporate culture with events, perks, and team celebrations Our Core Values Solutions: We create innovative solutions that drive long-term value for our clients and shareholders. Passion: We are passionate about delivering for our clients every day. Authenticity: We lead and communicate authentically - with purpose, clarity, and candor. Respect: We row together with respect for everyone and enjoy the ride. Knowledge: We learn, we grow, we continuously evolve. Diversity & Inclusion at Dash Solutions: Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

Essential Functions & Responsibilities: Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary. Responsible for maintaining records in the core systems and managing the processing of electronic forms. Provide assistance with card services, transfers, loan payments, and all account maintenance tasks. Identifies cross-sell opportunities and cross-sells services to members. Performs other job related duties required or assigned. Performance Measurements: Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations. Efficiently address and resolve member requests and issues at first contact when possible. Process transactions accurately and use active listening to provide effective solutions. Proactively recommend beneficial products and services, such as eStatements and self-serve options, to eligible members. Contribute to the overall Call Center Quality Loop score of 6.85 or higher by consistently delivering exceptional member experience. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Good listening and telephone skills. Ability to navigate through multiple computer systems. Operate a 10-key calculator, a computer keyboard, and multiple computer screens. Make decisions with minimum information. Physical Requirements: Light lifting required.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

Medical Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic, or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices, and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling. You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave, and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products. Responsibilities and Duties Schedule appointments for patients for both our dermatology clinic and spa. Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.). Schedule appointments correctly - review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (including insurance card and form of ID). Instruct caller of how to complete new patient paperwork Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor. Make reminder calls as requested. Make calls to reschedule appointments when necessary. Provide assistance with mailings and other projects as call volume permits. Qualifications and Skills Ability to handle confidential and sensitive information. Ability to communicate effectively on the telephone. Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. Ability to handle a high volume "call center" environment: work quickly and multi-task. Ability to exercise good judgment to handle calls appropriately. Ability to demonstrate quality customer service. Knowledge of modern office equipment and procedures. Previous EMR experience (specifically, ModMed EMA) preferred. Strong verbal and written communication skills Attentiveness to detail Background and Drug screen required Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred) Experience: Medical Call Center: 1 year (Preferred) Multi-line phone systems: 1 year (Preferred) ModMed/EMA: 1 year (Preferred) Work Location: In person

Job DescriptionSalary: $15 + Commission We are seeking a motivated Sales Closer for our Wellness Services and Memberships. This is a base salary and commission-based position with the potential to earn significantly while enjoying a fun and dynamic work environment. Responsibilities Call each client prior to their visit to review their wellness budget, get debrief of their needs, align solutions and prepare order sheets/notes for the Team (RNs) Sell products and services to maximize revenue opportunities. Transform prospective clients into brand loyalists by engaging with a broad range of potential customers. Leverage top-notch training resources to master the art of selling and represent Tribes ethos effectively. Operate with no cap on commission, providing limitless earning potential. Utilize systems, including access to a CRM designed for phone sales, to ensure success in conversions Requirements Knowledge, background, or raw passion for health and wellness. Experience in sales is an advantage, but a willingness to learn is essential. Self-starter motivated by growth opportunities and the drive to excel in sales. Excellent command of the English language, both verbal and written, with strong communication skills. Willingness to do what it takes to make our goals Ability to work 40 hours per week, including weekend events Benefits Gym membership at Gauntlet Gym with 2 weekly group workouts, ideally with the prime team Membership sales Commission on the first months revenue Access to a battle-tested tool kit for sales consultants, including a CRM built for phone sales. Compensation 6 Paid vacation days (.5 Day accrued monthly) Starting $15 hr (2 months, then eligible for $4 increase) Monthly Commission 15% of NEW first month membership sales (Team sales goal for incentive eligibility: 20)

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills * Answers incoming calls * Checks and follow ups on voicemail messages * Maintains and updates patient demographics * Schedules patient appointments * Assists with patient registration and patient Check-out as needed * May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities * Excellent verbal communication and telephone skills * Ability to read and interpret documents * Effective interpersonal skills including active listening * Typing and Data Entry Experience * Strong organizational skills and detail oriented * Proficient in Microsoft Office (Word, Excel, Outlook) * Bi-Lingual in Spanish is required. Requirements Qualification, Education, Experience * Requires High School Diploma or equivalent * 1-2 years in administrative experience Physical/Mental Demands * Work requires the ability to lift objects weighing up to 20 pounds * Work requires ability to carry objects weighing up to 20 pounds. * Work requires ability to sit +/- 90% of the time. * Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. * Work requires the ability to hear, understand, and distinguish speech and/or other sounds. * Work requires proofreading and checking documents for accuracy. * Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus * OSHA personal exposure risk category I & II * Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations * Understands Christ Health Center Mission Statement and Values * Consistently displays Christ Health Center's Mission on a daily basis * Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.