Customer Accounts Advisor
Customer service representative job in Titusville, FL
The salary range for this role is $14.00 to $14.75 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Bilingual Customer Retention Rep.
Customer service representative job in DeLand, FL
Job Description
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
Bilingual Customer Retention Rep.
Customer service representative job in DeLand, FL
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
Auto-ApplyCustomer Engagement Representative- Daytona Int'l Speedway
Customer service representative job in Daytona Beach, FL
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
Auto-ApplyCustomer Engagement Representative- Daytona Int'l Speedway
Customer service representative job in Daytona Beach, FL
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
Auto-ApplySales and Customer Solutions Representative
Customer service representative job in Lake Mary, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environments
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
#LI-BT1
CRT110 2025-66456 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Customer Service Agent, DAB PT, Paid Weekly, flight benefits
Customer service representative job in Daytona Beach, FL
Must have open avail. 7 day work week .Must be willing to work at least 4 days a week. Weekly pay, flight benefits Must be able to attend paid training out of state for 2 weeks in February. Customer Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties and Responsibilities:
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
Excellent communication skills
Able to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be well groomed and physically fit
Completely clean and search an aircraft
Other duties as assigned
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Able to attend required training
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-nature, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Physical Demands:
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: No experience necessary, will train
Knowledge: Basic computer skills
Must be at least 18 years old. Must have a valid driver's license
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Attend and successfully complete required training
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays
Auto-ApplyBilingual Relationship Specialist I (Location: Winter Park, FL)
Customer service representative job in Winter Park, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
****Must be fluent in English and Spanish****
ESSENTIAL RESPONSIBILITIES
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High School Diploma/GED is required.
Associate's degree is preferred.
EXPERIENCE
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.
KNOWLEDGE, SKILLS & ABILITIES
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Auto-ApplyCustomer Success Representative
Customer service representative job in Lake Mary, FL
Job DescriptionDescription:
Customer Success Representative
Division: Business Services
Company: Civix
Civix delivers software and services to transform the public sector, including solutions in the elections, ethics, business registration, and grants administration areas. Our name represents our civic commitment to helping clients succeed, because when they do, it enables them to make a positive impact in the lives of the people they serve.
Civix is a dynamic and growth-oriented software company committed to delivering cutting-edge solutions to our clients. We pride ourselves on our innovation, commitment to customer success, and operational excellence.
Our Business Services solutions help governments interact effectively, efficiently and seamlessly with business customers. Civix is looking for a Customer Success Representative to join our team within the Business Services division -someone who thrives in a client-facing role, enjoys problem-solving, and is passionate about supporting users throughout their software journey.
Position Summary
The Customer Success Representative provides comprehensive software support and technical assistance to our state agency clients. This role is responsible for diagnosing and resolving client issues in a timely, professional manner-working independently or collaboratively with team members to ensure effective resolution and client satisfaction
Key Responsibilities
Serve as the main point of contact for client inquiries and issues related to Civix Business Services software.
Build and maintain strong relationships with clients, earning their trust and representing Civix's core values.
Respond to client inquiries and resolve issues promptly, communicating solutions clearly via email and phone.
Accurately document all client interactions in designated client management systems to ensure transparency and effective issue tracking.
Manage and prioritize open support cases in accordance with established policies and service levels.
Assess technical issues and escalate to senior staff or appropriate departments when additional expertise is required.
Collaborate with internal teams, departments, and divisions on matters related to supported software applications.
Engage with clients to understand their processes and provide informed guidance on business requirements.
Conduct minor business analysis independently or with team members to evaluate and implement client update requests.
Translate client requirements into clear, actionable items for the development team if needed.
Partner with software developers to troubleshoot and resolve technical issues.
Perform quality assurance (QA) and testing of software updates and system enhancements.
Develop and maintain user-facing documentation and training materials.
Deliver end-user training on system functionality, both remotely and in person.
Travel to client sites to conduct in-person training sessions (must meet U.S. entry requirements).
Requirements:
Required Skills & Experience
A strong passion for delivering exceptional client service
Proven experience providing software support and/or training to end users
Excellent interpersonal and communication skills, with the ability to build rapport and convey technical concepts clearly
Strong organizational skills with the ability to manage and prioritize multiple tasks in a fast-paced, technical environment
Solid analytical and problem-solving abilities
Ability to work independently as well as collaboratively within a team setting
Consistently maintains a positive, professional demeanor under pressure
Exceptional written, verbal, and phone communication skills
A proactive, can-do attitude with a strong service-oriented mindset
Willingness and ability to travel to the United States, as required
Preferred Qualifications
Experience working with state government agencies.
Familiarity with tools such as ServiceHub, Monday.com, and Azure DevOps
Experience collaborating in an agile software development environment
Education
Diploma or Bachelor's Degree in a relevant field (e.g., Information Technology, Business Administration, Public Administration, or a related discipline).
Equivalent combination of education and relevant work experience may be considered
Call Center Representative- Lake Mary
Customer service representative job in Lake Mary, FL
JOB TITLE: ACCOUNT RESOLUTION SPECIALIST DEPARTMENT: Collection Services JOB TYPE: Full-time SALARY: Starting rate of $17.00 per hour. May vary based on experience. Efficiently recover payments, negotiate plans, and resolve billing issues with precision. Join us for impactful work in financial recovery alongside our amazing team of collectors.
BENEFITS:
Health Insurance
Life Insurance
Accidental Death & Dismemberment Insurance
Paid Time Off
11 Paid Holidays
Flexible Spending Account
Dental Insurance
Vision Insurance
401(k) Savings with 6% company match
Mission
The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.
Job Summary
As an Account Resolution Specialist I at United Solutions Company, you will play a pivotal role in our debt collection efforts, working diligently to resolve outstanding accounts on behalf of our clients. You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.
Responsibilities:
Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
Document all communication and interactions with debtors accurately and thoroughly in the client's system of record.
Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
Have the communication skills to overcome common objections.
Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
Previous experience in debt collection, customer service, or financial services is preferred.
Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
Detail-oriented and proficient in data entry and documentation.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.
Auto-ApplyService Writer- Daytona Harley Davidson
Customer service representative job in Ormond Beach, FL
Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
We are currently seeking a Service Writer to join our Harley-Davidson team.
Responsibilities
Answering phone calls, providing price quotes and other information regarding both parts & service
The goal is to provide customer satisfaction and maximize dealership sales of parts and service
Review work-in-progress to ensure quality and timeliness.
Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
Promptly meet and greet service customers warmly and be the perfect host
Listen to customer's reason(s) for bringing their vehicle to the service department
Provide accurate estimates for all the services or repairs recommended
Qualifications
Minimum 2 Year experience of motorcycle service writing experience.
Candidates must be well spoken, have excellent telephone skills.
Be a positive associate who provides exceptional personalized service to our guests and community.
Motorcycle Endorsement preferred
Must pass a pre-employment background check
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training
Not ready to apply? Connect with us for general consideration.
Auto-ApplyCustomer Service Agent
Customer service representative job in Winter Park, FL
Job DescriptionCustomer Service Agent About the Role
We are seeking a dedicated and enthusiastic Customer Service Agent to join our growing team. This role is ideal for someone who enjoys interacting with people, delivering solutions, and creating positive experiences. As a Customer Service Agent, you will be the first point of contact for customers-helping them navigate questions, products, services, or general support needs.
You will play a key role in maintaining customer satisfaction by providing accurate information, resolving concerns promptly, and ensuring that every interaction reflects our commitment to quality service. This is a great opportunity for candidates looking to build a long-term career in customer support, hospitality, retail, or client relations.
Key Responsibilities
Provide exceptional customer service by greeting customers, answering questions, and addressing needs in a friendly, professional manner.
Assist with product or service information, explaining features, pricing, and policies clearly.
Troubleshoot and resolve customer concerns, escalating issues when necessary to supervisors or specialized departments.
Process payments, orders, account updates, or returns (if applicable).
Maintain accurate records of customer interactions within the CRM or ticketing system.
Support daily operations, including inventory checks, opening/closing procedures, or administrative tasks.
Maintain a clean, organized, and welcoming environment for customers.
Follow company guidelines, policies, and scripts to ensure consistency and compliance.
Contribute to team performance goals by meeting service quality standards, handling a high volume of interactions, and helping optimize customer satisfaction.
Qualifications
Excellent verbal communication and interpersonal skills.
Ability to stay calm and professional in fast-paced or high-volume environments.
Strong problem-solving abilities with attention to detail.
Basic computer literacy, including navigating systems, typing, or updating records.
Dependable, punctual, and committed to teamwork.
Prior customer service, retail, hospitality, or call center experience is helpful but not required-training is provided.
Who Succeeds in This Role
This position is perfect for individuals who enjoy helping people, solving problems, and creating meaningful interactions. You'll thrive here if you're positive, patient, detail-oriented, and comfortable speaking with a variety of customers. Whether you're starting your career or looking to grow within customer service, this role provides stable, rewarding, hands-on experience.
Customer Service Representative
Customer service representative job in Winter Park, FL
Job Description
Customer Service Representative- Holler Classic Family of Dealerships
Holler-Classic Family of Dealerships, an
Automotive News
Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart - Be Happy brand promises include Our Best Price First, Pure and Simple and Commission-Free Sales.
Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.
The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand's requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
Check for recalls and parts availability on every call
Responsible for obtaining customer data prior to arrival as well as refer to each customer's service history to see if they have missed a service
Maintaining comprehensive and up to date knowledge of products
Make outbound calls for service reminders, safety recalls, and other recommendations.
Follows all company policies and procedures
Provide exceptional customer service by treating guests with courtesy and respect.
Other duties may be assigned.
Minimum Qualifications:
Excellent oral and written communication skills
Strong computer skills, with the ability to manage multiple applications at once
Strong organizational and multi-tasking skills
Professional demeanor and appearance
Prior customer service experience a plus
Ability to learn and operate various computer programs.
Ability to work a flexible schedule including evenings, weekends and holidays
Reliable Transportation
Valid driver's license with acceptable driving record
Acceptable background and drug screening
Being bilingual (English/Spanish) is a plus, not a requirement
Supervisory Responsibilities:
None
Job Type:
Full-Time
Pay
Starting at $15.00/hr
Monthly Bonus
Full Time Benefits:
401(k) & 401(k) Matching
Employee Assistance Program
Health Insurance
Dental Insurance
Vison Insurance
Life Insurance
Flexible Spending Account
Paid Time Off After 6 months
Referral Program
Associate Discount Program
Schedule:
Ability to work a flexible schedule
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. ********************************************************************************************
Call Center Representative
Customer service representative job in Apopka, FL
Job Description
Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every call you manage contributes to improving patient experiences. You'll thrive in our high-performance culture, working alongside dedicated professionals who share your commitment to safety and excellence.
As an onsite team member, you'll enjoy face-to-face collaboration and camaraderie with your colleagues, fostering strong relationships that enhance your work experience. Your role will be pivotal in ensuring our clients receive the compassionate care they deserve. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Become a vital part of a dynamic team that values your input and invests in your growth. Don't miss the chance to make a lasting impact in the health care sector while advancing your career with RadX Inc.!
What's your day like?
As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients and healthcare providers, addressing inquiries and resolving issues with empathy and professionalism. Your day will be filled with managing calls, providing accurate information, and documenting interactions meticulously in our system. Expect to embrace a structured schedule from Monday to Saturday, with shifts designed to accommodate our operational needs while delivering consistent support to our clients. You'll collaborate closely with fellow representatives and supervisors to ensure that every patient experiences the safety and care they deserve.
New team members will receive comprehensive training, empowering you with the tools and knowledge to excel in your role while maintaining our high-performance standards. Your input will be valued as you adapt to the fast-paced environment of health care communications!
Does this sound like you?
To thrive as a Call Center Representative at RadX Inc., you'll need a blend of essential skills and a familiarity with key tools. A strong foundation in customer service is crucial, as compassion and active listening will guide your interactions with patients and providers. Excellent communication skills, both verbal and written, will enable you to convey information clearly and effectively. Proficiency in Radiology Scheduling software is required, so you'll need to quickly learn how to navigate this tool to assist callers efficiently.
The ability to multi-task will be vital, as you'll handle calls while documenting information accurately. Additionally, problem-solving skills will empower you to address patient inquiries and concerns promptly. Being adaptable in a fast-paced environment is essential, allowing you to respond to varying call volumes and needs. Your success will depend on your commitment to upholding our core values of empathy and safety!
Knowledge and skills required for the position are:
Radiology Scheduling
Medical Terminology
Call Center experience is preferred
Our team needs you!
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
A job offer is contingent upon a successful background check and drug screen.
Call Center Sales Representative
Customer service representative job in Lake Mary, FL
Currently recruiting for an upcoming training class to fill multiple call center sales roles. In this role, you will not actually be selling a product but you must be comfortable having sales oriented conversations with business customers in support of a major national brand. The job consists of telephone-based prospecting - cold calling - to small business owners and merchants.
The hourly page for this role is $11 per hour plus commission ($300 per month at goal) and bonuses for attendance. This will be a 5-6 month temporary role with a strong chance for top performers to move into a permanent role after 90 days (plus a pay and commission increase). This is a Mon-Fri role with no weekends or night shifts.
Qualifications
Sales skills/comfort with having business to business conversations to achieve an objective
Strong track record of attendance
Strong typing/data entry skills (test will be administered prior to your interview)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Inside Sales Representative - Personal Lines
Customer service representative job in Titusville, FL
Job Description
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefit programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Personal Lines Inside Sales Representative
The Inside Sales Representative for Personal Insurance is a licensed sales professional responsible for generating new business through inbound and outbound sales activity. This individual handles client discovery, quoting (including application process), coverage consultation, and binding across home, auto, umbrella, and other personal lines products.
This role is focused on capturing internal, organic opportunities sourced through current clients, client referrals, unit leaders, team members, and leadership. In addition, the Inside Sales Representative will provide sales support to key marketing programs and initiatives. The Inside Sales Representative is expected to execute a high volume of opportunities with fast response times while driving business with preferred World carriers. Ability to utilize technology associated with the role is a must.
Primary Responsibilities
Primarily source leads through internal organic channels such as referrals from existing clients, client advisors and unit leaders.
Manage inbound quote requests and outbound lead follow-up
Generate quotes and proposals using Xilo, comparative raters and carrier portals
Evaluate risks and align clients with the right carrier solutions
Educate stakeholders on policy features, limits, and carrier value
Bind policies and ensure smooth handoff to service team
Maintain accurate activity and client records in CRM/AMS
Collaborate with Client Advisors to optimize outcomes
Cross-sell opportunities from existing books of business
Re-engage past or inactive clients
Achieve sales goals - new business written revenue goals set on an annual basis
Qualifications
1-3 years of sales experience
Licensed in Property & Casualty
Confident communicator with strong phone and interpersonal skills
Comfortable with technology, rating platforms, and CRM systems
Coachable, detail-oriented, and driven by performance metrics
Compensation
Competitive base salary ranging from $55,000-$75,000 plus 15% new business commissions
Equal Employment Workforce and Workplace
World celebrates and supports differences amongst its employees. World knows employing a team rich in diverse thoughts, experiences, and opinions allows World's employees and World's work environments to flourish. World is honored to be an equal opportunity workplace, dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, Veteran status, or any other protected category under applicable state or local laws. In addition, World makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of World's business.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department.
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Customer Engagement Representative- Daytona Int'l Speedway
Customer service representative job in Daytona Beach, FL
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
Auto-ApplyService Writer- Daytona Harley Davidson
Customer service representative job in Ormond Beach, FL
Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
We are currently seeking a Service Writer to join our Harley-Davidson team.
Responsibilities
Answering phone calls, providing price quotes and other information regarding both parts & service
The goal is to provide customer satisfaction and maximize dealership sales of parts and service
Review work-in-progress to ensure quality and timeliness.
Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
Promptly meet and greet service customers warmly and be the perfect host
Listen to customer's reason(s) for bringing their vehicle to the service department
Provide accurate estimates for all the services or repairs recommended
Qualifications
Minimum 2 Year experience of motorcycle service writing experience.
Candidates must be well spoken, have excellent telephone skills.
Be a positive associate who provides exceptional personalized service to our guests and community.
Motorcycle Endorsement preferred
Must pass a pre-employment background check
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training
Auto-ApplyCustomer Service Representative
Customer service representative job in Winter Park, FL
Customer Service Representative- Holler Classic Family of Dealerships
Holler-Classic Family of Dealerships, an
Automotive News
Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart Be Happy brand promises include Our Best Price First, Pure and Simple and Commission-Free Sales.
Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.
The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand s requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
Check for recalls and parts availability on every call
Responsible for obtaining customer data prior to arrival as well as refer to each customer s service history to see if they have missed a service
Maintaining comprehensive and up to date knowledge of products
Make outbound calls for service reminders, safety recalls, and other recommendations.
Follows all company policies and procedures
Provide exceptional customer service by treating guests with courtesy and respect.
Other duties may be assigned.
Minimum Qualifications:
Excellent oral and written communication skills
Strong computer skills, with the ability to manage multiple applications at once
Strong organizational and multi-tasking skills
Professional demeanor and appearance
Prior customer service experience a plus
Ability to learn and operate various computer programs.
Ability to work a flexible schedule including evenings, weekends and holidays
Reliable Transportation
Valid driver s license with acceptable driving record
Acceptable background and drug screening
Being bilingual (English/Spanish) is a plus, not a requirement
Supervisory Responsibilities:
None
Job Type:
Full-Time
Pay
Starting at $15.00/hr
Monthly Bonus
Full Time Benefits:
401(k) & 401(k) Matching
Employee Assistance Program
Health Insurance
Dental Insurance
Vison Insurance
Life Insurance
Flexible Spending Account
Paid Time Off After 6 months
Referral Program
Associate Discount Program
Schedule:
Ability to work a flexible schedule
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. ********************************************************************************************
Inside Sales Representative - Personal Lines
Customer service representative job in Titusville, FL
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefit programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Personal Lines Inside Sales Representative
The Inside Sales Representative for Personal Insurance is a licensed sales professional responsible for generating new business through inbound and outbound sales activity. This individual handles client discovery, quoting (including application process), coverage consultation, and binding across home, auto, umbrella, and other personal lines products.
This role is focused on capturing internal, organic opportunities sourced through current clients, client referrals, unit leaders, team members, and leadership. In addition, the Inside Sales Representative will provide sales support to key marketing programs and initiatives. The Inside Sales Representative is expected to execute a high volume of opportunities with fast response times while driving business with preferred World carriers. Ability to utilize technology associated with the role is a must.
Primary Responsibilities
Primarily source leads through internal organic channels such as referrals from existing clients, client advisors and unit leaders.
Manage inbound quote requests and outbound lead follow-up
Generate quotes and proposals using Xilo, comparative raters and carrier portals
Evaluate risks and align clients with the right carrier solutions
Educate stakeholders on policy features, limits, and carrier value
Bind policies and ensure smooth handoff to service team
Maintain accurate activity and client records in CRM/AMS
Collaborate with Client Advisors to optimize outcomes
Cross-sell opportunities from existing books of business
Re-engage past or inactive clients
Achieve sales goals - new business written revenue goals set on an annual basis
Qualifications
1-3 years of sales experience
Licensed in Property & Casualty
Confident communicator with strong phone and interpersonal skills
Comfortable with technology, rating platforms, and CRM systems
Coachable, detail-oriented, and driven by performance metrics
Compensation
Competitive base salary ranging from $55,000-$75,000 plus 15% new business commissions
Equal Employment Workforce and Workplace
World celebrates and supports differences amongst its employees. World knows employing a team rich in diverse thoughts, experiences, and opinions allows World's employees and World's work environments to flourish. World is honored to be an equal opportunity workplace, dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, Veteran status, or any other protected category under applicable state or local laws. In addition, World makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of World's business.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department.
#LI-GK1
Auto-Apply