Life Safety Service Representative II, Electronic
Customer service representative job in South Bend, IN
What you will do
Our continued growth has produced a need for a talented Life Safety Electronic Service Sales Representative to join our team. In this challenging and rewarding role, you will be responsible for professionally representing the Company and promoting and selling Electronic Fire Service offerings to various customers and end users within your assigned territory and accounts. This is a Field Sales Representative position responsible for selling Electronic Services (Moves, Adds and changes) to an assigned customer base.
How you will do it
Manage the entire sales process, from uncovering opportunity, developing solution/value proposition, preparing designs, creating contracts, negotiating terms, closing opportunities, and providing ongoing customer service through service delivery.
Collaborate with other sales, technical, design engineering, service, support, and management teams to meet customer needs.
Assume Account Representative/Account Management responsibilities including coordination of services (installation, customer training, etc.) to ensure complete customer satisfaction.
Quickly identify and qualify opportunities utilizing excellent sales, presentation, and closing techniques.
Determine customer needs and develop a sales strategy to enhance customer understanding of company product offerings.
Conduct building surveys to support the development of estimates.
Maintain an active proposal backlog to support achieving the designated sales plan.
Develop financial justifications, prepare proposals, make presentations, and perform necessary follow-up for successful closing of sales.
Close sales to meet or exceed sales plan objectives.
Investigate and resolve customer issues regarding delivery dates, billings, financing, and other related matters.
Maintain established accounts through regular customer contact to pursue additional sales.
Conduct periodic market investigations within assigned territory to develop new applications; provide sales forecasting for the territory.
Maintain accurate and complete records of all sales-related activities.
What we look for
Required
Highly self-motivated and success driven.
High energy level with a focus toward customers and a strong desire to succeed.
Strong degree of self-discipline.
Strong written and oral communication skills.
Good organizational skills, attention to detail, and the ability to persuade and close sales.
Ability to obtain appropriate licenses required by national, state, and local codes.
Minimum of 3-5 years of proven success in sales.
Preferred
Bachelor's degree in marketing, Business, or Engineering preferred.
Ability to obtain NICET certification within the first 12 months of employment.
Experience working with electrical contractors, and the ability to read blueprints and wiring diagrams is desirable.
Computer experience including familiarity with Word, Excel, and job costing systems, as well as Microsoft and Oracle programs preferred.
HIRING SALARY RANGE: $60,000 - $80,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
#LI-AA2
#SalesHiring
Representative VIP Services
Customer service representative job in Michigan City, IN
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.
Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
Follow proper phone etiquette and communicate effectively with hotel services and other staff.
Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
Operate fax & copier machines for preferred customers.
Type accurately on a computer with a minimum speed of 30 wpm.
Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
Maintain inventory of amenity and office supplies.
Input information into spread sheets or cut comps as directed.
Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
Handle money accurately following established procedures.
Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
Assist with telemarketing as directed by management.
Qualifications
2 years of casino experience or customer service experience preferred.
Good communication skills and ability to use a computer and adding machine required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
2025 Customer Success Representative
Customer service representative job in New Paris, IN
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description
SUMMARY
As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
* Respond promptly to customer inquiries via phone, email, or CRM system.
* Provide product information, pricing, and order status updates.
* Collaborate with production, shipping, and technical support teams to resolve customer issues.
* Document and track customer interactions in the company's CRM system.
* Monitor account activity and identify opportunities for improved customer experience or process efficiency.
* Support sales initiatives by assisting with quotes, returns, and product availability checks.
* Maintain an up-to-date understanding of KMC Controls products, systems, and services.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
* A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field.
* Associate degree in Business Administration, Communications, or related field; or equivalent experience.
* Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment.
* Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
REASONING ABILITY
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
COMPUTER SKILLS
Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners.
KMC is dedicated to:
* Building automation solutions that are easy to purchase, install, and use
* Providing open, secure, and scalable systems
* Facilitating reductions of energy consumption and operating costs
* Increasing occupant comfort and productivity
Our Mission
Innovative and intuitive solutions; responsive and supportive people.
Our Vision
KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees.
Made in the USA
KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.
Customer Service Representative
Customer service representative job in Elkhart, IN
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
* Process payments for cash account customers.
* Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
* Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
* High School Degree or Equivalent required
* Associates' Degree (U.S.)/College Diploma (Canada) preferred
* 2-4 years of relevant experience
* Solid interpersonal skills that allow one to work effectively in a diverse working environment
* Able to effectively communicate both verbally and in writing
* Able to work well under pressure
* Strong attention to detail
* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1
Auto-ApplyTechnical Service Warranty Representative
Customer service representative job in Kendallville, IN
Hendrickson is a supplier of truck suspension systems and components as well as an aftermarket supplier for various truck components to the heavy-duty vehicle market. Hendrickson has a fantastic opportunity for a Technical Service Warranty Representative in our facility just North of Fort Wayne, IN located in Kendallville, Indiana.
Position Purpose:
Lead the administration, reporting and interpretation of warranty claim data. Interface directly with the OEM customers to review & resolve any warranty claims or trends. Support warranty, vendor recovery, and service programs to enhance our products in the field.
Essential Functions:
* Process warranty claims in a timely manner (30 days from receipt). Ensure timely payment of warranty claims to OEM's. Provide warranty coverage support to external (and internal) customers via various communications.
* Maintain a data base warranty program to track, update, and gather detailed information regarding accuracy for our product performance, with special emphasis on the Hendrickson Truck product line. Prepare reports to track product performance with regards to volume and budget.
* Analyze warranty data and identify, document, and communicate warranty trends and provide information to appropriate departments. Facilitate coordination of communications among various departments such as Engineering, Purchasing, Production, and Sales to resolve warrantable issues and to facilitate continuous improvement of product quality and reduce warranty expense.
* Conduct failure analysis on returned warranty parts to validate warrantable claims. Provide suppliers with failed components and initiate failure analysis dialog with suppliers to facilitate vendor recovery.
* Build customer relations with OEM warranty personnel including periodic warranty reviews, phone contact and trips to OEM's to further establish and maintain communication in the warranty department.
* Facilitate the 8D process with respect to product failures occurring in the warranty time frame as necessary to resolve product problems.
* Travel and investigate claims as needed to diagnose and resolve warranty related issues by providing product support via appropriate cross-functional departments to incorporate corrections into production.
Education/Training and Qualifications:
* Bachelor's degree preferred, associate's degree or equivalent experience required.
* Excellent oral and written communication skills. Background in verbal and a heavy emphasis on written communication with customers and sales personnel.
* Experience in warranty programs and vendor recovery.
* Experience in failure analysis.
* Experience in Excel and Statistics.
* Experience in training of customers and company personnel concerning warranty and vendor recovery.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
Retail and Events Marketing Representative
Customer service representative job in Kalamazoo, MI
Job Title: Marketing RepresentativeLocation: Kalamazoo, MI + Local EventsUnleash Your Potential with an Exciting Marketing Opportunity! Guaranteed Base Pay + Uncapped Weekly Bonuses! $15-$30 per hour | Full-time or Part-time
Why Join Us?
Competitive Pay: $15-$30/hour (base + performance bonuses)
Flexible Schedule: Full-time or part-time hours available
Paid Training + Ongoing Coaching
Health Benefits: Medical, dental, vision
401(k) with Company Match
Paid Time Off & Tuition Reimbursement
Professional Development & Advancement Opportunities
Referral Bonus Program
Work in a supportive, high-energy environment where your personality shines
As a Marketing Representative, you'll be the face of our brand at retail showrooms, community events, and trade shows-connecting with homeowners, sharing our story, and creating excitement about our home improvement services. This isn't just a job-it's a chance to build a career you're proud of, with paid training, real growth opportunities, and a team that backs you every step of the way.
What We're Looking For in a Marketing Representative:
Outgoing, people-first attitude-love talking and connecting!
Gritty, self-motivated, and driven to succeed
Strong communicator with great listening skills
Reliable transportation and availability for evenings/weekends as needed
Previous experience in customer service, events, retail, or promotions is a bonus-but not required!
What You'll Do as a Marketing Representative:
Engage retail foot traffic by initiating energetic and confident conversations that stop passersby and spark interest.
Follow a proven script to guide conversations with homeowners, effectively identifying their needs and pain points related to windows, roofing, or bath solutions.
Create urgency and excitement by communicating limited-time promotions, giveaways, and the value of home improvement investments.
Educate customers on product benefits, company credibility, and the $15K giveaway to build interest and trust.
Qualify leads and schedule appointments with homeowners by collecting accurate information and securing commitments for in-home consultations.
Achieve daily and weekly appointment goals that convert into completed product demonstrations (“demos”) for the sales team.
Set up and tear down marketing booths at retail locations, home shows, and events, ensuring all displays meet branding and professionalism standards.
Maintain a clean, inviting booth space that attracts attention and reflects the All Weather Seal of West Michigan brand.
Collaborate with store staff and event organizers to ensure a smooth partnership and compliance with retail expectations.
Who We Are: All-Weather Seal of West Michigan has been a trusted name in home improvement for over 40 years, specializing in windows, bath and shower remodeling, and metal roofing. As a family-run company, we believe in doing great work, supporting each other, and giving back to our community.
Ready to Build Your Future? If you're ready to bet on yourself and join a team that champions your growth, apply today to become a Marketing Representative with All-Weather Seal of West Michigan!
Client Specialist
Customer service representative job in Mishawaka, IN
About the Role:
As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed.
Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!
The Impact You'll Make:
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
May schedule client appointments and/or conference room for appointments.
Assemble/generate materials including paperwork and reports for client meetings.
Understand and ensure business adherence with firm and financial industry regulatory policies.
May manage FA and Team's social media presence (website, LinkedIn, Twitter, etc.).
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
2+ years of prior industry and/or administrative work experience.
Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms.
Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
Detail oriented with an emphasis on accuracy.
Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
Good analytical and critical problem-solving skills.
Bachelor's degree preferred, not required.
#LI-PWM2
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Auto-ApplyCustomer Service Rep II
Customer service representative job in Michigan City, IN
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Order Review and Processing
Receives and reviews customer purchase orders for accuracy and clarity.
Communicates with the customer directly if the order is unclear or if further detail is needed.
Enters orders via the order entry system with strong attention to detail and accuracy.
Assures that non-standard custom orders are submitted to the Commercial Order Department for entry.
Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known.
Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset.
Claims & General Customer Support
Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies.
Communicates and coordinates with all parties involved in resolution and closure of claims.
Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment.
Ability to learn product lines and assist with part identification.
Communication and Team Support
Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries.
Provides backup coverage to other CSR's as needed.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
2-3 years of previous customer service experience.
Background in a customer service manufacturing setting is a plus.
Previous call center experience strongly preferred.
Previous understanding of shipping and accounting processes a plus.
Preferred Experience, Knowledge, Skills, and Abilities
Must possess high-level written and verbal communications skills.
Must possess strong keyboarding skills, both alpha and numeric.
Excellent interpersonal skills displayed with both internal teams and external customers.
Experience in professional conflict resolution and de-escalation.
Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption.
Proficient in basic math skills as it relates to product pricing, discounts and adjustments.
Must be skilled in Microsoft Office applications: Outlook, Excel, and Word.
Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles.
Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus.
Education & Certifications
High school diploma or the equivalent is required.
Associate's or Bachelor's degree preferred.
Travel & Working Environment
Minimum travel may be required. Less than 5%.
Workplace is onsite in an office setting.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion
We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Customer Relations Specialist
Customer service representative job in Columbia City, IN
Sailrite is a fabric and sewing supplies store specializing in fabric, sewing machines, notions, and hand tools for the do-it-yourself sewing community. At Sailrite, we're a passionate and enthusiastic crew who aim to be a helpful resource for DIYer's home, boat, patio, auto/RV and hobby projects. We encourage a can-do attitude, creativity, ingenuity, and exceptional quality in all that we do. Each team member is vital to a productive work environment, and we actively cultivate a friendly and inviting atmosphere and encourage helpful collaboration amongst our crew members. We foster an environment of respect, honesty, equality, and camaraderie
Position Summary
Are you passionate about creating exceptional customer experiences? Do you thrive on problem-solving, relationship building, and helping people find the perfect solutions? We're looking for a Customer Relations Specialist to join our team. In this role, you'll be the trusted point of contact for our customers, answering questions, resolving issues, and ensuring every interaction builds lasting loyalty. This is more than just a support role-it's a chance to shape customer success, promote our innovative products, and make a real impact on the growth of our business.
Key Responsibilities
Establish and maintain strong business and customer relationships
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Continuously improve through feedback.
Answer inquiries regarding company products using standard scripts and procedures.
Monitor internal messaging systems (e.g., Slack) to assist with support issues.
Respond to customer web inquiries regarding merchandise orders.
Assist customers with product selection and suggest additional product options via phone, email and live chat.
Document and escalate customer issues when necessary for resolution.
Ensure prompt, accurate resolution of customer queries and escalating when needed.
Provide accurate, timely information regarding order status and product knowledge requests.
Communicate repeated service failures or customer concerns to management.
Stay informed of new products, services and relevant company updates.
Present, promote, quote and sell products/services to current and prospective customers.
Actively upsell using solid arguments and product knowledge.
Troubleshoot product-related issues as necessary.
Process customer orders, changes, and returns according to policy.
Partner with the sales team to meet and exceed customer expectations.
Assist with planning and staffing sales exhibits and trade show events.
Potential opportunity to represent Sailrite at trade shows and events.
Job Qualifications
High school diploma required; post-secondary education preferred.
3-5 years in customer service (call center experience is a plus).
1-3 years in sales or account support preferred.
Marine industry knowledge a plus, but not required.
Exceptional customer service skills with a solutions-focused mindset.
Strong verbal/written communication, grammar, and attention to detail.
Proficient with Microsoft Office Suite (or similar software).
Quick thinker who can resolve customer inquiries effectively.
Data entry speed and accuracy.
What Makes You a Great Fit
You're enthusiastic about the DIY lifestyle.
You thrive in a fast-paced environment and approach challenges analytically.
You're eager to master our products and tools to better serve customers.
You can apply basic math for product recommendations and understand both imperial and metric systems.
You're team-oriented, empathetic, and genuinely enjoy helping others succeed.
Onsite position, remote work not available
Onsite Monday - Friday 8am - 5pm
Auto-ApplyCustomer Sales & Serv Rep
Customer service representative job in Kalamazoo, MI
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
• 6 months of customer service experience preferred
• Desire to increase knowledge in industrial distribution products
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustom Cabinet Sales Rep.
Customer service representative job in Kalamazoo, MI
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Kalamazoo area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
HP Customer Sales Representative
Customer service representative job in Kalamazoo, MI
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
#TAYNP
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyCustomer Service Support Rep- Onsite
Customer service representative job in South Bend, IN
Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
* Act a liaison between Labcorp, the customer base and patients
* Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
* Speak with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquire, clarify, and confirm customer requirements and understanding of the solution
* Provide additional customer education and information as needed
* Qualify and establish inbound new customers requesting Labcorp's products and services
* Work in multiple databases to research complex issues and questions
* Notify clients of test results in a timely and accurate manner
* Review test forms for accuracy and report any discrepancies
* Participate in activities designed to improve customer satisfaction and business performance
* Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
* High School Diploma or GED equivalent required
* Associate's degree or higher is highly desired
* Previous experience in a customer service role
* Experience working in a contact center/call center environment is preferred
* Prior healthcare industry, such as a physician's office or a hospital highly is a plus
* Knowledge of Microsoft Office suite is required
* Experience with Salesforce.com and/or Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
* Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyTransportation Call Center Representative
Customer service representative job in South Bend, IN
Transportation Call Center Representative
Transportation Call Center Representative
Salary Range: $11.44-$13.19
Contract Length: 10-month contract
Immediate Supervisor: Operations Supervisor
Basic Function:
The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC Transportation Department. This fast-paced position combines a variety of daily activities requiring personal adaptability, strong time management, active problem solving, and consistent data-collection.
Essential Duties & Responsibilities:
Answer or make calls to families and schools to address needs, complaints, or other issues related to bus services
Responding efficiently and accurately to callers, explaining possible solutions, and assuring that parents, schools, and all customers feel supported and valued
Engaging in active listening with callers, confirming and clarifying information, and defusing angry callers as needed
Build trusting relationships with parents and schools, that information they are receiving from Call Center Representatives are clear and accurate
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet Call Center goals, objectives, and expectations while providing excellent customer service to all callers
Taking part in all training and other learning opportunities to expand knowledge of the department's needs and position
Adhering to all company policy and procedures
Maintains call center database by entering information
Redirect customers to appropriate departments and teams when appropriate
Other duties that may be assigned
Skills and Competencies:
Exceptional customer service, active listening, verbal and written communication skills and a professional demeanor and phone voice
Understanding of SBCSC and Transportation department policies and procedures
Proficiency with computers, telephone systems, and radio equipment
Proficiency in Microsoft Suite and Google Docs
Ability to ask questions and diffuse tense situations
Strong time management and organizational skills are a plus
Decision making skills, adaptability and accountability
Data entry skills
Qualifications:
One to two years of call center representative experience
High School Diploma or equivalent (GED)
More education or experience is preferred
Passing score on Parapro test preferred
Physical Demands:
Primary functions require sufficient physical ability and mobility to work in an office; dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment, sitting, standing and walking for extended periods of time; kneeling; bending at the waist; lifting; pushing; pulling and carrying equipment, supplies, and materials weighing up to 25 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read; prepare and assure the accuracy of documents.
Call Center Representative-Broadband Support
Customer service representative job in Portage, MI
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are looking for a professional and motivated individual to join our Broadband team as a Call Center Representative. Call Center Representatives provide customer service, technical troubleshooting and quality assurance for our residents. There are no outbound sales calls.
What are the responsibilities of a Call Center Representative?
Conducting oneself in a professional manner as a company representative, demonstrating sound judgment and conduct.
Following Fair Housing guidelines.
Additional duties as assigned by supervisor.
What are the role requirements?
Good team player, including demonstrated ability to foster a positive team environment.
Able to effectively and professionally communicate both orally and in writing, including over the phone.
Competent computer and Internet skills, especially Microsoft Office and email.
Proficient home networking skills and experience with associated software/hardware.
A familiarity with DISH Network is helpful, but will train the right individual.
Customer support or college experience is preferred.
Must have reliable transportation and valid driver's license.
What's in it for you?
Comprehensive benefits package, including 401(k) with company match
Generous paid time off programs
Competitive compensation plan
Employee referral program
Great work environment
Opportunities for advancement
Discounted apartment home
Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Customer Service Rep
Customer service representative job in La Porte, IN
We are currently looking for a Customer Service Rep / Inside Sales Support for 1st Shift, Monday - Friday, 7:30 am to 4:30 pm, to join our VALUES-based organization. In this role you will focus on: Responsibilities: * Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
* Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
* Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
* Maintain detailed records of interactions with the customers in an orderly manner
* Posting Orders
* Print Pick and Pack
* Invoicing
* Other duties, as assigned and requested by supervisor
Qualifications:
* Minimum of 1-2 years of customer service experience
* Prior wholesale lumber product experience, a bonus
* Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
* Medical, Dental, Vision given on the 1st of the month following 30 days of employment
* Company-Paid Life Insurance & Disability
* 401(k) with Company Match
* Company-Paid Time Off
* Paid Holidays & Floating Holidays
* PLUS ADDITIONAL PERKS!
Serving our communities:
We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
Regional Call Center Operator - PRN/10am-10pm
Customer service representative job in Kalamazoo, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BMH Bronson Methodist Hospital
Title
Regional Call Center Operator - PRN/10am-10pm
The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) required.
1-2 years related experience and/or training preferred.
Previous computer/ call center experience preferred.
* Previous working knowledge of basic medical terminology
* Excellent communication skills in a high volume department, working with both the public and health care professionals.
* Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information.
* Must have the ability to provide positive customer service, communicate in English and use good grammar.
* Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department.
* Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems.
* Pages all service areas when necessary.
* Makes changes to computerized on-call schedules for physicians and departments system wide.
* Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek.
* Monitors fire alarm and medical gas system for Kalamazoo.
* Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek
* Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
10
Cost Center
1690 Bronson Communication Services (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
Auto-ApplyCall Center Representative
Customer service representative job in Paw Paw, MI
Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.
What you will be doing
Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
Gather all pertinent demographic information with accuracy
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
Assure we have received referrals as necessary by doctor or insurance
Triage calls properly to assure location and doctor are compliant with the patients' symptoms
Act as a liaison between patients, guests, back office staff and providers
Perform other duties as assigned
What you know Required
High school diploma or equivalent
One (1) or more years of office experience or customer service experience
Excellent computer and verbal communication skills
Desired
Healthcare experience
Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
Able to multi-task and meet deadlines
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
Care Coordinator
Customer service representative job in Eau Claire, MI
Job Details Eau Claire, MIDescription
InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.
Become part of a Migrant and Community Health Center, where you will:
Have a passionate purpose.
Do worthwhile work.
Make a difference in people's lives.
InterCare is searching for a part-time
(approximately 24-hours/week)
Care Coordinator to join our team at our Eau Claire Health Center. At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation with pay starting at $19.00/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.
At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.
InterCare NO LONGER requires employees to have the COVID vaccine
,
however, y
ou may receive a vaccine at no cost at any of our clinic locations.
Work Schedule:
Hours/Days TBD, with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!
Minimum Requirements
Possesses a high school diploma or equivalent.
Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum within 6 months.
BCLS certification within 90 days.
Primary Accountability
Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Care Coordinator works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns.
Description of Primary Duties & Responsibilities
Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs.
Identifies social determinant of health needs of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns
Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff.
Appropriately provides referrals for services to community agencies and patient advocacy.
Provides care coordination, coaching and health education through ongoing follow up, basic motivational interviewing and goal setting with patients and families.
Assists to reduce the stigma and barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers.
Conducts consistent follow-up with patients via phone calls, home visits, and visits to other settings where patients may be located.
Assists the care managers to ensure patients understand their care plans and instructions.
Qualifications
Professional and Technical Knowledge
Possesses skills in motivation, self-direction, and punctuality along with the ability to work well as part of a team and keep team members updated on current project developments.
Basic to intermediate level skills in Microsoft Office Suite.
Ability to present educational information to patients one-on-one or in group settings.
Knowledge of medical terminology preferred.
Communication Skills
Possesses a professional and complex concepts in a clear effective manner.
Possesses excellent cross cultural communication skills.
Physical Demands
Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:
Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs.
Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)
Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.
Guest Service Representative
Customer service representative job in New Buffalo, MI
Job Summary: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check- out of the guests stay. Accommodates special requests, follow thru with established check-in/out procedures. Benefits
Competitive Pay
Paid Time Off
Employee Rate Discounts for Hotel Stays
Team Work Environment
Opportunities for Growth
Responsibilities
Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer
Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area's attractions
Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel's scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential
Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately
Resolve issues such as location changes, providing additional room amenities and credit issues
Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
Performs miscellaneous job-related duties as assigned
Requirements and Qualifications
Regular attendance is essential
May be required to work varying schedules and holidays
Required to fully comply with the hotel's rules and regulations
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities
Requires continual standing and movement throughout front office area
Periods of standing exceeding 50% of work shift are required
Maintain a well-groomed and professional appearance
About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-Apply