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  • Client Svc II Rep.- Mailroom

    Canon Solutions America, Inc. 4.6company rating

    Customer Service Representative Job In Ancient Oaks, PA

    US-PA-Oaks Type: Full-Time # of Openings: 1 PA - Oaks-SEI-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center: -Responsible for prompt and accurate reproduction of all print requests. -Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check. -Receives, logs, delivers and tracks all activity for reporting purposes. -Responds to customer requests. -Performs routine upkeep and basic maintenance of equipment. -Records and tracks customer inquiries and fulfillment of requests. -Performs daily convenience care functions as needed. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. - -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. H HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ************************************************************************** We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA Posting Tags #li-rb1 #pm20 PI6a8addf750b7-26***********4
    $39k-50k yearly est. 60d+ ago
  • Customer Support Specialist

    UBT 4.2company rating

    Customer Service Representative Job In Bridgewater, NJ

    About Us Universal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our mission is to deliver innovative solutions that enable businesses and families to thrive. The Opportunity: Are you passionate about delivering exceptional service and ready to bring your health insurance expertise to a dynamic team? We're looking for a Customer Support Specialist with 2-5 years of experience in health insurance policy management, including quoting, onboarding, servicing, and renewals. In this role, you'll support our valued UBT Protect customers, ensuring they receive comprehensive, high-quality assistance every step of the way. What We're Looking For: Experience: 2-5 years in customer support within health insurance, including hands-on experience with quoting, onboarding, servicing, and renewals. Skillset: Strong attention to detail, proactive problem-solving, and a customer-focused mindset. Growth-Oriented: A desire to develop and thrive in a supportive, growth-focused environment. If you're ready to join a team that values your skills and offers a pathway to growth, apply today! Key Responsibilities Outreach Contacting customers regarding their upcoming renewals and setting up meetings for the Account Managers Follow up with customers for needed information to quote and send it on to vendors Set up proposal meetings and take notes/actions Customer Onboarding Take the lead in managing the customer onboarding process, from the time they confirm the quote to when they go live. Which includes Employee Navigator setup, Smartsheet setup, creating benefits booklet, running the open enrollment, sending providers the final census and keep the group updated with the process Servicing Manage all Halo inquiries and respond to each customer within 4 business hours of their request. Escalate any tickets that cannot be resolved to Account Manager Reach and coordinate with providers on any questions that the group has throughout the year - billing, coverage limits, etc. Processing employee enrollments, terminations, and qualifying events Handle any compliance reporting with the group Answer all incoming calls to Onemedifund phone line Maintain all needed insurance licenses for UBT Renewals Work with providers on negotiating renewal Prepare renewal presentation for group Take the lead in managing the customer renewal process, from the time they confirm the quote to when they renew. Which includes Employee Navigator setup, Smartsheet setup, creating benefits booklet, running the open enrollment, sending providers the final census and keep the group updated with the process Quarterly Reporting Create presentations and set up meetings for all Onemedifund customers on a quarterly basis using the PowerPoint template Sending out surveys to groups to get their feedback on their Onemedifund plan Work with providers to get reports on savings opportunities, PBM rebates, etc. Take meeting notes and actions Take the lead in the follow up actions Skills & Qualifications Displays Integrity: Demonstrates confidence and courage in achieving UBT's mission, philosophy and value. Delivers Excellence: Takes personal accountability for achieving high quality outcomes. Demonstrates Interpersonal Understanding: Actively Listens, understands, accepts & respects the opinions, feelings, perspectives and motivations of others. Influences Effectively: Gains the support of others for courses of action that benefit UBT. Works in Teams: Sees the benefit of collaboration and works cooperatively across UBT to deliver shared goals. Extensive work experience preferably from a Professional Services / Corporate environment Manage projects Manage facilities and IT environments Records and document management Proofreading Office management Advanced skills in MS Office (Word, Excel, PowerPoint, Outlook) - expert level Strong IT skills High school degree (Bachelors is preferred) Previous Experience with servicing health insurance policies is required
    $39k-53k yearly est. 11d ago
  • Customer Service Representative

    Insight Global

    Customer Service Representative Job In Bridgewater, NJ

    Day-to-Day Insight Global is looking for a 6 month contract Customer Service Specialist for a client in Bridgewater, NJ for $29 an hour. Responsibilities for the role are as follows: Responsibilities: • Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor). • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound) • Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits. • Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions. • Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime. • Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments. • Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level. • Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer's experience. • Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance. • Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use). • Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities. • Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements.
    $29 hourly 8d ago
  • Customer Service Representative

    Spectrum Staffing Services/Hrstaffers Inc.

    Customer Service Representative Job In Bridgewater, NJ

    To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of Customer Service with daily processes RESPONSIBILITIES Order processing from PO receipt to delivery and invoice Be the customers' focal point on orders, requests, complaints, etc. Processing and shipping customer sample requests Coordinating complaint management with QA Coordinating questionnaires, technical documents with the technical team Executing customer communication activities (e.g., change notification letters) Improve daily work processes to promote efficiency. Maintain high level of Customer service. Follow up on customer contracts/agreements/Blanket Orders Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply QUALIFICATIONS Business / commercial education Ideally up to 3 years of international work experience, ideally in value added solution provider. Analytical mindset with pro-active approach Desire to work in an international, multicultural environment. Experience with CRM/ERP software Sound conversation techniques Discipline to initiate first contact and to make the first step COMPENSATION: $29/hr.
    $29 hourly 4d ago
  • Customer Service Representative

    Clinlab Staffing

    Customer Service Representative Job In Mount Olive, NJ

    Hybrid Role Based in Mount Olive, NJ To proactively manage people, processes, and systems in order to guarantee excellence in customer service. To ensure the company's customers receive on time delivery and accurate and timely information, while building positive customer relationships. Essential Duties & Responsibilities: Develop, implement, monitor, and update procedures for effective and efficient operation of customer service team to ensure on time delivery and enhanced customer satisfaction Guarantee customers are kept informed of order status and changes Respond to customer inquiries, problem solve and handle any major issues in a professional and effective manner with focus on building strong and positive customer relations Identify opportunities to drive process improvements to positively impact the customers' experience in their interactions with customer service dept. Provide feedback to improve or prevent recurrence of customer service failures and to achieve long-term and effective problem resolution Act as in house sales support for House Accounts Communicate customer concerns with sales team Report to management on shipping schedules, delays, problems, etc. Assist customer service reps/procurement/sales team in troubleshooting orders or issues requiring special attention until the customer is satisfied Manage inventory following FIFO standard for lot selection in accordance with customer preapproved lots and packaging requirements Monitor RMA inventory, inventory of expired lots for reevaluation, obsolete inventory, and subsequent disposition of products Review customer invoices and ensure they are forwarded in a timely manner to customers' A/P depts. Manage and maintain data base of customer service documents Oversee all ETQ files and insure they are updated and closed in a timely manner Perform customer service representative duties as necessary Handle any customer service project assigned Understand and execute all necessary requirements for ISO 9001 Remain accountable for all defined responsibilities as defined by ISO 9001 process flows Monitor RMA inventory, inventory of expired lots for reevaluation, obsolete inventory, and subsequent disposition of products Review customer invoices and ensure they are forwarded in a timely manner to customers' A/P depts. Manage and maintain data base of customer service documents Oversee all ETQ files and insure they are updated and closed in a timely manner Perform customer service representative duties as necessary Handle any customer service project assigned Understand and execute all necessary requirements for ISO 9001 Remain accountable for all defined responsibilities as defined by ISO 9001 process flows Competency: Possess a positive attitude with focus on building strong and beneficial customer relations Ability to act in a leadership capacity in a results-oriented environment Skilled in prioritizing workload and performing well in a fast- paced environment Excellence in reasoning, negotiation and problem solving Superior written, verbal, and interpersonal communication skills Strong attention to detail and accuracy Well organized with the ability to multi-task, take initiative, examine possibilities, and present options to manager Ability to tactfully handle issues that may arise from customer conflict Qualifications: Required: High School Diploma or GED Fluency in English Knowledge of Microsoft Office; Word, Excel, PowerPoint, Office 365 2 years of prior working experience in a customer service role Preferred: College degree in related field Advanced knowledge of Oracle and AS400 4 plus years of prior work experience in customer service management
    $30k-39k yearly est. 11d ago
  • Customer Service Representative

    ASSA Abloy Group 4.2company rating

    Customer Service Representative Job In Easton, PA

    Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts? What would you do as our Customer Service Representative? You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors. You would also: Process orders and handle customer inquiries by providing general and technical information. Ensure the timely processing of customer quotes, ensuring accuracy and pricing. Help to assess and research customer issues and resolve them in a timely manner. Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations. Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts. Provide support for account management and help maintain strong customer relationships. Participate in training sessions to enhance product knowledge and customer service skills. Participate in a safe and harmonious working environment. Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct. Other projects and assignments, as needed. What we are looking for: High School degree or GED equivalent required. Bachelor's degree or additional studies in Business, Engineering, or a related area a plus. Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired. Previous experience within customer service within a manufacturing / production environment would be a plus. Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence. Demonstrated track record of being a self-starter or being resourceful. Excellent communication and time management skills. Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy. Ability to multitask and prioritize projects under tight time deadlines. Proficiency in Outlook, Excel, and Word Knowledge or exposure to ERP systems and shipping software a plus.
    $28k-35k yearly est. 15d ago
  • Kitchen Production/ Customer Service

    Edible Arrangements 4.3company rating

    Customer Service Representative Job In Allentown, PA

    Edible Arrangements is seeking to add an outgoing and energetic team member to our Bethlehem and Easton, PA Locations. From dipping fresh strawberries to assisting our guests with choosing the perfect gift; our goal is to provide the best experience. At Edible Arrangements we aim to WOW our guests and their recipients alike with our delicious treats that we provide. Great employee discount program. If candidates have strong previous experience, they can be eligible for higher pay. Responsibilities include (training provided!) : Taking orders over the phone, helping guests find an arrangement that best suits their needs- also handling any inquires customers may have Ensure that all the fruit and is prepared fresh Follows proper food safety procedures Maintain an organized and efficient flow of production. Arrange orders according to Edible Arrangements methods and procedures Receive and properly store supply deliveries Maintain and keep work stations and equipment clean and tidy Maintain store front and keep items in stock for walk- in purchases Ability to work around sharp blades and knives. Ability to plan and prioritize workload, to meet production schedules Manages difficult Guest situations in a calm and professional manner Use of proper cash handling and register procedures Requirements: Must have holiday availability (valentines day, Easter, mother's day, father's day, thanksgiving, and Christmas eve) High School Diploma or equivalent preferred Strong ability to work in a team Detail and outcome oriented Positive attitude Strong time management skills Ability to multitask and handle fast paced environments Computer skills and POS system experience Excellent Guest Service and communication skills both in person and over the phone Ability to read orders and follow verbal and written instructions Ability to lift, carry and/or push objects weighing up to 50lbs. Ability to stand, bend, reach and scoop through-out assigned shift Job Type: Full-time or Part-time Pay: $12.00 - $15.00 per hour Schedule: 8 hour shift(day time) Ability to Commute: Bethlehem, Pa (Required) Allentown, Pa (Required) Work Location: In person Experience: Customer service/ Kithchen: 1 year (Preferred)
    $12-15 hourly 18d ago
  • Customer Service Supervisor

    Clark Davis Associates 4.4company rating

    Customer Service Representative Job In Roxbury, NJ

    CUSTOMER SERVICE SUPERVISOR(BS DEGREE PREFERRED) SALARY 80-90K MANUFACTURING EXPERIENCE PREFERRED Growing Manufacturer needs someone to supervise 2 customer service reps driving operational efficiencies, process improvement, contract negotiations, training, coaching, and streamline workflows. The CSR team will handle customer purchase order entries, following up on a large amount of emails on a daily basis, direct customer inquiries and complaints to the right contact, work with accounting to invoice customers, set up and maintain accurate records and files, and scan and file documents. Should have experience in Microsoft Office Suite/Outlook and the ability to multitask and follow through on tasks consistently. Position will require 4-6 years experience in customer service with 2 years supervisory responsibilities preferably with a manufacturing organization. Please email **********************
    $33k-53k yearly est. 1d ago
  • Experienced Customer Service/Inside Sales Rep-Moyer & Son

    Moyer & Son Inc. 3.9company rating

    Customer Service Representative Job In Souderton, PA

    Moyer Indoor Outdoor is hiring !!!!! We are looking for a dynamic Customer Service/Inside Sales Rep in our Oil/Propane division in our Souderton, PA location. This person will be the first voice our customers hear when they call our Oil/Propane DivisionThe requirements and responsibilities of the position are are: Excellent Customer Service Skills to quickly help our customers Ability to retain current customers and gain new accounts-COMMISSION PAID! Able to communicate effectively over the phone, email and text Understand that all calls are priorities! Quickly troubleshoot issues and work to resolve them to satisfaction Efficiently enter information into our database Able to learn new computer programs Assist on special projects This is a full time opportunity. All full time Moyer Indoor Outdoor Customer Service Representatives enjoy benefits including: Business Casual work environment Medical/Dental/Vision insurance available for employees and dependents first of the month after 60 days of employment Paid Time off after 90 days of employment 401(k) with company match Paid WEEKLY! Great hourly rate PLUS commission Non smoking campus Generous employee discounts on all Moyer products and services EOEThink you might like to bring your talents to us in our Oil/Propane department? Apply today! Moyer is a smoke free, drug free employer. Compensation details: 20-22 Hourly Wage PI141b7ff32959-26***********1
    $38k-70k yearly est. 60d+ ago
  • Uline | Customer Service Representative - Bilingual PA | wescosville, pa

    Uline 4.8company rating

    Customer Service Representative Job In Wescosville, PA

    p> Customer Service Representative - Bilingual Pay from $23 to $28 per hour - That's up to $58,000 - $72,000 per year with bonuses! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. p>Hours: Various on-site shifts available. Position Responsibilities Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. preferred. Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers! Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Bonus programs that include annual performance, sales goals and profit sharing. Employee Perks Best-in-class, clean, modern facilities. Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace.
    $23-28 hourly 1d ago
  • Resident Billing & Collections Specialist I

    Phoebe Ministries

    Customer Service Representative Job In Allentown, PA

    Job Description Resident Billing & Collections Specialist I Allentown, PA Phoebe Ministries is hiring a Full-time Resident Billing & Collections Specialist I to join our long-term care facility in Allentown, PA. We show our employees our appreciation for their contribution towards carrying out our mission of enriching the lives of seniors. Phoebe Allentown has a beautiful, updated campus and high standards of excellence for all our employees. Why You'll Love Working with Phoebe Ministries: 💰 Competitive Pay – Earn rewarding pay for your skills and flexibility! 🕒 Generous Paid Annual Leave – PLUS the ability to sell back unused time twice a year! 📚 Tuition Reimbursement – Advance your career with our support. 🎉 Employee Appreciation Events – Service awards, recognition gift cards, and more. 🌟 Mission-Driven Culture - Join a team rooted in respect, integrity, and services. Responsibilities for a Resident Billing & Collections Specialist I with Phoebe Allentown: The Resident Billing & Collection Specialist I (RBCSI) reconcile the daily census for all IL/PC residents. The RBCSI generates monthly bills for independent living residents and personal care residents, manages cash receipts; monitors and maintains all financial related information/documentation during the resident’s length of stay; obtains financial updates for all current Independent Living & Personal Care residents. The RBCS is responsible for all Private Pay Collections and Accounts Receivable Management. The RBCS delivers exceptional customer service by responding to all inquiries in a timely manner. Requirements for a Resident Billing & Collections Specialist I with Phoebe Allentown: The ability to deliver excellent customer service to all residents, families and co-workers. High School Diploma Minimum one (1) year experience desired, but not necessary. Proficient reading, writing, grammar, and mathematical skills; above average word processing/data entry skills. Working knowledge of SNF resident registration, billing, accounts receivable, cash management, industry regulations, business office operations, insurance benefits and refund processing. Candidates who excel are those who can thrive in a positive and respectful Customer Driven Culture while embodying the organization’s Faith in Action Mission, Vision, and Values. Phoebe is an equal opportunity employer. #bo1 Powered by JazzHR iPVhVmiKmZ
    $30k-38k yearly est. 5d ago
  • Customer Consultant I

    Ion Bank 3.7company rating

    Customer Service Representative Job In Brookfield, NJ

    Key Result Areas · Maintain safety and security of financial information · Transaction and operational accuracy and efficiency · Highly responsive to customers' needs · Friendly, personalized customer service Scope of Job Extend excellent customer service to customers and process customer transactions and consultation via video and telephones. Cross sell bank products and be able to explain features and benefits. Essential Functions - may include, but are not limited to: · Employee is required to attend work as scheduled · Ensure company service standards are achieved in area of responsibility · Project a positive and highly professional image of the Bank by providing high quality customer service via video · Ability to multitask and complete all tasks efficiently · Excellent customer service skills via video and telephone as well as following all regulations to avoid loss or fraudulent transactions · Accurately process customer's transactions and balance own terminal · Cross sell bank products and be able to explain features and benefits · Assist customers with their financial transactions accurately and efficiently · Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner · Receive, verify and process through the PC customer transactions · Recognize and properly report any and all fraudulent, counterfeit or suspicious activity by customers or employees to the security department · Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud · Accurately balance daily work. Compliance · knowledge of Bank policies and procedures, State and Federal laws and regulations · responsible for compliance regulations related to this position and receiving appropriate training including but not limited to: Annually Ø Bank Secrecy Act (BSA) and others Other Functions · Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations · Perform other duties as required The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required. Education and Experience High School diploma required. A minimum of one year teller experience, or some comparable combination of education and experience. Equipment and Software Ability to operate personal teller, teller terminal, typewriter, alarm system, fax machine, personal computer, calculator, photocopier, telephone, currently used Bank hardware/software. Physical Qualifications · Work within one building primarily with only occasional reason to travel or be outside on business · Ability to sit for long periods of time and/or stand in an erect position · Ability to manipulate small objects precisely by whatever means · Ability to express / exchange ideas by means of the spoken word, both speak and hear · Ability to be subject to substantial repetitive motions of the body or its parts · Ability to lift up to 10 pounds occasionally and/or a negligible amount of lifting frequently or constantly to move objects · Ability to be confined in a workstation for long periods of time. Other Qualifications · Pleasant and courteous · Knowledge of Bank products and services and Bank policies and procedures · ability to add, subtract, multiply, and divide all units of measure; to perform the four operations with common decimals and fractions; to perform arithmetic operations involving all American monetary units · ability to perform repetitive work, to continuously perform the same work according to set procedures, sequence or pace · ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure · ability to exchange information with others clearly and concisely; to present ideas, facts, and technical information · ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive to others · ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc. Consider this description the foundation of your job, not its boundaries. Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer. Schedule Schedule: M/T/TH/F 8:30am-5pm and Saturday 8-3
    $44k-64k yearly est. 60d+ ago
  • Airline Services Customer Service Ticket Agent I - PT - Open Availability (36196, 36197, 36198, 36199, 36200)

    Lehigh Valley International 3.9company rating

    Customer Service Representative Job In Allentown, PA

    Lehigh Valley Airline Services provide airline ground handling services. Customer Service Ticket Agents process reservations, collect fees, handle luggage processing, and perform aircraft boarding functions utilizing computerized systems. **Major Responsibilities** * Process airline reservations, provide flight information, collect reservation & service fees. * Handle luggage processing & assistant devices * Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate * Perform gate/boarding functions * Aid customers requiring luggage, wheelchair, and aisle chair assistance. * Adhere to all Airline, TSA & FAA regulations as well as Authority policies, procedures, and best practices while upholding safety, security, and service. * Professionally communicate over a two-way radio, cheerfully handle telephone calls. * Assist with accident investigations, reporting and statistical analysis. * Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in problem solving situations and offer solutions. * Handle multiple priorities in a fast-paced environment. * Able to work under pressure while providing the highest level of customer service. * Ability to work independently and make independent decisions in a changing environment. * Deliver outstanding customer service & relationship building skills. * Must be motivated, energetic, flexible, collaborative, and proactive. * Develop professional relationships with internal and external customers to ensure effective airline operations, able to work as part of a positive team player. * Additional duties as assigned. **Minimum Qualifications** * High School Diploma or general equivalency diploma (GED). * Previous Customer Service experience preferred. * PC skills including Word, Excel, Outlook, and other applicable computer programs. * Strong written, oral, and interpersonal skills. * Successfully pass all Airline & Airport required training. * Must be available to work split shifts, nights, weekends, and holidays when required. * Must be able to respond to emergency situations as necessary. * Must be able to respond to severe weather conditions. * Must be able to obtain & maintain a valid driver's license. * Successfully pass new hire & random drug screenings. * Pass FAA/TSA Security clearance background check. **Physical Requirements** * Must possess good English language skills, including speaking, spelling, punctuation, and grammar. * Able to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl. * Must be able to use hands and fingers to type, handle bags, boxes, objects, or controls. * Lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance. Pull and push customers in wheelchairs up/down incline up to 250lbs. * Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus. * Sufficient auditory ability and able to tolerate exposure to noise levels up to 150 decibels requiring mandatory hearing protection. * Employee regularly works near moving mechanical parts and able to move within work area. * Able and willing to work in inclement weather, including extreme cold and warm temperatures. **Employee Benefits** * Airline flight benefits (unlimited, free-of-charge*, space-available travel on Allegiant Air as well as two guest passes per month of service).
    12d ago
  • Appointment Center Representative

    Cowleys

    Customer Service Representative Job In Hillsborough, NJ

    Appointment Center Representative **Appointment Center Representative** *Cowley's mission is to build a winning team that delivers exceptional service and consistently exceeds client expectations.* **COMPENSATION:** $50,000 - $65,000, Full-time **SUPERVISION:** Reports directly to Appointment Center Supervisor We are looking for the *right* person who is willing to learn, as experience is not necessary-but is always welcomed! We will train the right highly motivated person. **Job Summary:** The ideal candidate has the passion to maintain a high level of customer service and professionalism to a wide range of clients. The ACR is the primary contact for all client interactions including answering phones, settling sales, or service appointments. The candidate will also be responsible for communicating the work and correspondences regarding job proposals are accurate, timely, and completed according to the procedure. Have the ability to calmly resolve or de-escalate any issues. The candidate needs to have the ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Our customer retention is excellent and a professional appearance and attitude is what contribute to our success. **Technical skills include:** * Attention to detail, as you will be involved in a fast-paced office environment * Basic Math Skills are necessary for doing calculations related to sales and service. **Requirements:** * Two years of collections experience * Strong customer service experience (heavy phone and email correspondence) * Willingness to follow company policies/guidelines * Ability to maintain high-quality standards without supervision * Honesty, dependability, and unconditional ethics You would become a part of a progressive leader in the pest control industry. We are developing an energizing corporate culture that will reward and recognize “can do” people and squeeze out underperformers. You will directly participate in the development of emerging corporate culture through team meetings. This is your chance to be something great and put your good ideas to good use! **Benefits:** * Medical Insurance * Simple IRA * Paid Training * Paid Vacation * Paid Sick Days * Paid overtime * Commissions * Bonus Plan * Vision/Dental Insurance * Life Insurance **Additional Information** **Job Type:** Full-time **Experience:** Experience Required **Contact Information** **Name:** Heidi Kleva **Phone:** ************** **Email:** ***************** **Apply For This Job** All fields with (*) are required
    Easy Apply 6d ago
  • Call Center Representative- 1.3.2024 Class

    Sequential Tech 3.8company rating

    Customer Service Representative Job In Bethlehem, PA

    Job Description Our Mission We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core. Agents provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. This role will provide phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns. General Responsibilities: Agent's provides support for products and services, triages the customer’s issue, and works to resolve. This is accomplished by collecting outstanding balances, correcting verification and eligibility issues, running troubleshooting, tracking, and placing orders, and addressing general customer questions. ***Please Note: Class will start on Thursday, January 3rd. Schedule: (Must include at least one weekend day) TBD Pay Rate: $16.50 with a 20% shift differential 5pm-7am & Saturdays and Sundays. *Spanish Bilingual helpful but not required. Experience and Skills: **Attendance is the highest priority Minimum 1-2 years of data entry and call center experience. Data Entry Skills MS Office Experience. Ability to multitask across multiple systems. Phone etiquette Good grammar Ability to type minimum of 20 WPM Attention to detail Minimum of 2 years of inbound customer service experience. You will be eligible for: Health insurance Dental insurance Vision insurance Life insurance Paid time off Tuition Reimbursement 401(k) or retirement plan Sequential Tech - Join us on a journey of growth and opportunity- where your career can flourish from within! We are a growing company where over 90% of our management was promoted from within! At Sequential Technology International, we are committed to fostering a diverse and inclusive work environment. Our company values innovation, integrity, and collaboration, and we strive to support our employees’ professional growth and development. Equal opportunity is a fundamental principle of our hiring process. For more information about our company, please visit our website. Powered by JazzHR la Wxxq1ebK
    $16.5 hourly 2d ago
  • Call Center Representative

    Fredbeans 4.5company rating

    Customer Service Representative Job In Doylestown, PA

    Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Join Fred Beans Automotive Group, voted Best Places to Work 6 years running! The Call Center Representative will process incoming and outgoing scripted calls to customers, follow up on recalls, dealer maintenance and dealership specials to provide an exceptional customer experience. Responsibilities: * Work closely with dealership parameters to communicate customer expectations and ensure a great customer experience * Present in a professional and well-spoken manner at all times * Generate service appointments with customers by selling the value of our store and brand, our high level of service and track record of integrity and customer care * Log all activities, notes as required * Meet and exceed department goals each month and quarter * Stay informed about specials, changes, recalls, and other call drivers * Refer customers with additional questions to the service advisor and other individual * Attend department huddles and training as required Qualifications: * Strong written and verbal communication skills * interest and ability to make and take a high volume of calls * Ability to quickly learn new software * Time Management and multitasking skills with the ability to manage a high workload * Team Player attitude What We Offer * Updated facilities: including tablets, electronic repair orders and multi point inspections, * texting software and much more! * Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff lastyear) * Company funded health benefits * Life, Disability, and Cancer Insurance * Pet Insurance * Company-matched 401(k) * Paid Time Off * Paid Parental Leave * Volunteer Time Off * Convenient and reasonable work hours Monday through Saturday, NO Sundays * Employee and Community discounts at over 150 vendors * Healthy Living Program * Be Receptive to training and coaching * Adhere to company policies * Establish and Maintain productive working relationships * At least 18 years of age * Fred Beans Automotive is an equal opportunity and veteran friendly employer.*
    $23k-26k yearly est. 60d+ ago
  • Call Center Rep

    Prism Vision Group

    Customer Service Representative Job In Doylestown, PA

    RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment. Transfer calls to appropriate physician and staff when applicable. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person. Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms. Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing. Photocopy, fax, and email documents as requested in a timely manner. Assist patients, physicians and office managers as requested.
    $26k-35k yearly est. 22d ago
  • Call Center Representative

    Philadelphia 4.1company rating

    Customer Service Representative Job In Doylestown, PA

    Thompson's Call Center Representatives create the first impression for our customers. They must have a friendly, helpful voice in order to set the stage for great service! Full-Time Hours- 7:30am-4:30pm (plus one Saturday per month 8-5pm) Part-Time Hours- Monday through Thursday 3pm-7pm (plus one Saturday per month 8-5pm) Responsibilities: · Answer direct incoming calls and questions to the appropriate people/departments. · Develop strong, positive relationships with service departments in order to create a seamless customer experience Qualifications: · Excellent customer service skills · Outstanding verbal and written communication skills · Confidence in your ability to be successful · Ability to listen and think quickly and offer solutions/suggestions to customer needs · Strong computer and phone skills · Automotive knowledge a plus but not required Working for Thompson means you're a part of the family. We have a unique culture where management knows your name and works with you to achieve your career goals. We offer competitive salaries, top-notch facilities that include toolboxes for our technicians, air-conditioned shops, free uniforms, Saturday team lunches and an extensive benefits package. At Thompson, we care about your family because you are a part of ours. We organize events like Bring your Child to Work Day and Dorney Park day, where your family can also be involved with the Thompson experience. We also do an annual tree decorating contest, employee picnics, Denim Day, and sponsor Bucks County's largest 2-day arts festival that happens right here in Doylestown! Thompson employees could work anywhere but they choose to work here, and that's what makes the difference! So, take a look and see if there's a position right for you to join our family. Experience the Thompson Difference for yourself! BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE: · Blue Cross health plans with $0 deductibles, dental, vision and RX plans · Paid life insurance | Short and long-term disability | 401K plan with company match · Flexible spending accounts for medical and dependent care | Paid Employee Assistance Program · Paid vacation, personal days, and holidays · Employee and family discounts The Thompson Organization is an equal opportunity employer and drug-free workplace.
    $26k-34k yearly est. 20d ago
  • Pricing Dispute Specialist

    Us11345-Airgas Airgas USA

    Customer Service Representative Job In Allentown, PA

    R10053540 Pricing Dispute Specialist (Open) In particular you will: Process inbound pricing requests and review for accuracy, utilizing SAP and PROS systems. Track open pricing requests and coordinate with approvers through to completion. Coordinate price increase activity for customers excluded from periodic price reviews (PPRs). Add, change, or expire price records as necessary to achieve accurate, consistent, and simplified pricing on an account by account basis. Review fixed pricing records with sales teams to prevent margin erosion from cost increases. Maintain and enforce contract terms and conditions as they apply to pricing records in PROS. Assist with price initiatives to drive regional price benefit such as override monitoring, periodic price reviews, and ad hoc cost recovery exercises. Other duties as assigned. ________________________Are you a MATCH? High School Diploma/GED required. Bachelor's degree preferred. 2 years' experience in an office environment with customer facing activities, internal or external, preferred. Strong computer skills with an ability to manipulate & analyze large amounts of data. Prior SAP or ERP experience strongly preferred. Proficient in Microsoft Office including Word and Excel as well as a demonstrated ability to utilize financial applications within SAP. Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external. Ability to deal with difficult situations in a diplomatic and professional manner. Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues. Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on situation. A positive approach and willingness to learn coupled with the ability to work in a team environment. ________________________ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice
    $38k-69k yearly est. 58d ago
  • Pricing Dispute Specialist

    Airliquidehr

    Customer Service Representative Job In Allentown, PA

    R10053540 Pricing Dispute Specialist (Open) In particular you will: Process inbound pricing requests and review for accuracy, utilizing SAP and PROS systems. Track open pricing requests and coordinate with approvers through to completion. Coordinate price increase activity for customers excluded from periodic price reviews (PPRs). Add, change, or expire price records as necessary to achieve accurate, consistent, and simplified pricing on an account by account basis. Review fixed pricing records with sales teams to prevent margin erosion from cost increases. Maintain and enforce contract terms and conditions as they apply to pricing records in PROS. Assist with price initiatives to drive regional price benefit such as override monitoring, periodic price reviews, and ad hoc cost recovery exercises. Other duties as assigned. ________________________Are you a MATCH? High School Diploma/GED required. Bachelor's degree preferred. 2 years' experience in an office environment with customer facing activities, internal or external, preferred. Strong computer skills with an ability to manipulate & analyze large amounts of data. Prior SAP or ERP experience strongly preferred. Proficient in Microsoft Office including Word and Excel as well as a demonstrated ability to utilize financial applications within SAP. Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external. Ability to deal with difficult situations in a diplomatic and professional manner. Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues. Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on situation. A positive approach and willingness to learn coupled with the ability to work in a team environment. ________________________ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice
    $38k-69k yearly est. 9d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Forks, PA?

The average customer service representative in Forks, PA earns between $25,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Forks, PA

$32,000

What are the biggest employers of Customer Service Representatives in Forks, PA?

The biggest employers of Customer Service Representatives in Forks, PA are:
  1. ASSA ABLOY Door Security Solutions - US
  2. ASSA ABLOY Entrance
  3. Victaulic
  4. PTBC Companies
  5. Traka Group
  6. Allied Personnel Services
  7. M R Co
  8. Disabled Veterans National Foundation
  9. Hat Club
  10. Family Dollar
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