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Field Technical Service Representative-Metal Packaging
Crown Cork & Seal USA, Inc. Careers
Customer service representative job in Philadelphia, PA
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical servicerepresentative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: * Providing problem-solving leadership on technical and quality matters relating to food can and end performance * Managing the overall technical interface between the Food Division and their customers * Support customers in all technical aspects of the business including current packages and new package development * Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions * Interact directly with customer and internal manufacturing operations * Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers * Extensive travel (Up to 80%) will be required to servicecustomer needs The ideal candidate would possess the following attributes: * BA/BS degree in Food Science, Engineering, Packaging or a related discipline * 2+ years in a packaging manufacturing environment, food production or a similar industry. * Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. * Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. * Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. * Demonstrated ability to effectively manage multiple projects to completion * Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual * Well organized and detail oriented with good time management skills * Strong PC skills are a must, especially using Word, Outlook, and Excel. * Committed to on-going personal development and career growth * Knowledge and/or certification in Six Sigma is a bonus Physical Requirements * While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. * The associate may lift and/or move up to 30 lbs. * Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions * Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. * While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. * The associate may be exposed to a wide range of temperatures. * The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
$40k-81k yearly est. 1d ago
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Regional Installation & Service Specialist - Northeast
Silentia Us
Customer service representative job in King of Prussia, PA
About Silentia
Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows.
We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment.
With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings.
Job Description
The Regional Installation & Service Specialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region.
Key Responsibilities
Perform on-site installation of Silentia privacy screen systems
Interpret floor plans and installation drawings
Assemble, mount, level, and secure systems
Conduct final walkthroughs and handoff
Provide on-site service and repairs
Diagnose and resolve issues
Perform warranty and non-warranty service calls
Support sales with site walks and assessments
Act as technical contact for facilities teams
Coordinate deliveries and tools
Maintain inventory
Submit service and installation reports in Salesforce
Qualifications & Experience
Required
3-7+ years of installation or field service experience
Experience working in a healthcare environment or equivalent setting
Ability to read floor plans, technical drawings, and installation guides
Strong mechanical aptitude
Excellent communication skills
Valid driver's license with a clean driving record
Maintain hospital vendor credentialing and access requirements
Ability to travel extensively
Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service
Preferred
Healthcare furniture or architectural systems experience
Infection control familiarity
CRM experience
Physical Requirements
Ability to lift and maneuver equipment weighing up to 75 lbs
Ability to stand, kneel, and climb ladders
What We Offer
Competitive salary
Company van provided
Tools and safety gear provided
Comprehensive health, dental, and vision insurance
Generous PTO and holiday schedule
Option to participate in 401(k) plan
$46k-86k yearly est. 11h ago
Customer Service Representative
LHH 4.3
Customer service representative job in Bensalem, PA
Job Title: CustomerServiceRepresentative
Type of Employment: Temporary, 3 Months
In Office/Hybrid/Remote: Fully in Office
Hourly: $22/hr
LHH is partnering with a very fun company in Bensalem, PA within the music industry is looking to hire a temporary CustomerServiceRepresentative to cover for a 3-month leave. The qualified candidate should have strong technology skills, excellent communication skills, and be very detail oriented. The hours are Monday through Friday 8:30AM to 5:15PM with a 1 hour break.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
Enter customer orders into the company ERP system
Monitor EDI website orders and verify for accuracy
Answer incoming phone calls and emails from dealers, non dealers, sales reps and consumers to assist with orders, returns or order issues
Assist with backorders
Schedule shipments and handle order payments
Required Experience:
At least 1 year of customerservice experience
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite and able to learn new software easily
Ability to type 50WPM minimum
Extremely detail oriented
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ***********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$22 hourly 4d ago
Customer Service Representative - Malvern, PA
Corps Team 4.0
Customer service representative job in Malvern, PA
Our client, a water technology provider, is seeking a CustomerServiceRepresentative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid.
Potential to convert to full-time, direct employment.
Role Overview:
Provide order processing and sales-related support to internal and external customers
Deliver high-quality customerservice with prompt, thorough responses to inquiries
Coordinate all aspects of order management from quoting through delivery and invoicing
Order Management:
Process orders for products and services submitted by sales staff or customers
Manage orders ranging from quick-ship items to complex, long-cycle orders
Proactively follow up on order backlog to ensure accuracy and completeness
Communicate order status updates and changes to relevant stakeholders in a timely manner
Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
Maintain virtual customer files, including sales contracts and supporting documentation
Customer Billing Resolution
Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
Sales Support:
Provide pricing and availability information
Prepare formal quotations for standard and select specialty products and services
Support pre- and post-order sales activities as needed
Perform additional duties based on organizational needs
Qualifications:
0-2+ years of experience with a college degree or equivalent work experience
Conceptual understanding of fundamental theories, principles, and practices
Strong technical aptitude
Ability to work effectively with a diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office applications
Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools
Pay Rate $25.00 per hour
$25 hourly 2d ago
Customer Service Representative
Risus Talent Partners
Customer service representative job in Newtown, PA
CustomerServiceRepresentative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a CustomerServiceRepresentative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customerservice or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 11h ago
Customer Service Representative
Randstad USA 4.6
Customer service representative job in Burlington, NJ
We are seeking a customer-focused CustomerServiceRepresentative to join our team in Burlington, NJ. In this role, you will be the "voice and heart", providing essential support and troubleshooting for our diverse customer base. This is an entry-level position designed for individuals who are eager to learn our industry-leading technologies and grow within a supportive, collaborative environment.
What You'll Do:
Actively listen to customer inquiries to provide accurate information on products, parts, and services.
Efficiently process supply orders, provide price quotes, and manage RMAs (Return Merchandise Authorizations) and Web Store enrollments.
Maintain precise documentation of all customer interactions and solutions within our CRM database to ensure seamless follow-up
Work closely with supervisors and cross-functional teams to meet performance metrics while adhering to company guidelines and schedules.
Essential Qualifications:
High school diploma, GED, or equivalent experience.
0-1 year of experience in a customer-facing or professional office environment.
Exceptional phone handling skills and the ability to practice active, responsive listening.
Familiarity with CRM software or advanced proficiency in the Microsoft Office Suite.
What We Offer:
$22 per hour competitive compensation
M-F, 20 hours per week part time schedule
Enjoy a balanced schedule with in-office collaboration Monday through Wednesday.
Comprehensive medical, dental, and vision insurance, plus an Employee Assistance Program (EAP).
401(k) plan with company match and life insurance.
For a faster response, please email your resume to ****************************** with "CSR" in the subject line.
$22 hourly 1d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Customer service representative job in Berlin, NJ
About us Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
Makes appointments, including follow-up appointments for patients in a high customerservice environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.
Other duties as assigned by the manager.
Experience Required
* Minimum one year of recent registration or billing experience working in a medical facility preferred.
* Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
* Epic experience preferred.
* Excellent organizational, written/verbal communication and teamwork skills.
* Demonstrated performance of excellent customerservice skills.
Education Requirements
High School Diploma or equivalent required.
License/Certification Requirements
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
Special Requirements
Customerservice oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. xevrcyc
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
$35k-39k yearly est. 1d ago
Technical Customer Service- Webhosting
Ionos 4.4
Customer service representative job in Philadelphia, PA
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
We are always seeking technically minded individuals with a passion for helping others to join our team in our new Center City office. Our contact center teammates assist callers with virtual servers, building websites and other general technical and non-technical issues. Responsibilities may include assisting customers with dedicated, root, and VPS server products via phone, email and chat. Assisting customers with their drag and drop website builders, domains, e-mail, e-commerce packages and other support. Our staff also make recommendations and market new products to clients. Exceptional customerservice skills are needed with all of our roles, prior customerservice experience in various settings is needed. Prior experience in technical support and website technical knowledge a plus.
Our current open roles are expected to work a mid shift with hours from 12 PM - 8 PM or 1 PM - 9 PM.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
$29k-37k yearly est. 11h ago
Customer Service Specialist II
Aon 4.7
Customer service representative job in Fort Washington, PA
Aon Is Looking For A CustomerService Specialist II
This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office with a Hybrid 3 day in the office schedule.
This is an important client role providing first level interaction with customers on complex issues to meet core client service expectations, highly satisfied member interactions and mitigation management and client escalations.
Duties & Responsibilities
Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Disability products as well and Property and Casualty products.
Develop Strong expertise in the umbrella programs
Support PLUS processing, develop team expertise and support customer escalations
Deliver Life Trust annual renewal in September and PLUS annual renewal each November
PLUS renewal includes delivery of project plan timely and supporting technology deliver for any state rate increase, rate calculations for web updates and Trust renewal and fulfillment
Interact with other departments on various projects including new programs, products and technology
Support knowledge transfer/cross training within the department through training, quality and procedures
Respond to carrier communications via email and written correspondence
Maintain service, quality and timeliness standards
Provide direction and support for the Affinity East team as an umbrella SME
Update and review SOPs - Standard Operating Procedures for application processing and the Customer Support transactions
Required Skills
Possess active Life, Accident and Health and Property & Casualty licenses
Demonstrated skills and abilities to be goal oriented and solve complex issues
Learn multiple products to support revenue growth for program business
Possess excellent organizational and verbal communication skills
Strong multi-tasker
Experience with CRM- Customer Relationship Management System preferred
Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs.
Ability to provide excellent quality service to customers
Ability to think critically and use sound judgment when serving clients
Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions
Education
Bachelor's Degree preferred, or commensurate work experience
Minimum Required Experience
1-3 years' experience in sales and service supporting multiple insurance products and/or financial services products.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position is $50,000 to $55,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
We Offer You
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
$50k-55k yearly 4d ago
Accounts Receivable Representative - Blue Bell, PA
PMA Companies 4.5
Customer service representative job in Blue Bell, PA
Back Accounts Receivable Representative #4689 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description:
This role will be responsible for premium receivable collections and reporting related to PMA Companies and will require collection management skills and customerservice excellence.
Responsibilities:
Collection Management: Meet all departmental collection and processing standards for Insurance Company and TPA business segments; including research and analysis of billing and payment discrepancies and preparation of monthly collection action plans.
Broker Management: Ensure timely, accurate payment application and minimize late reporting.
CustomerService: Ensure prompt, complete, and professional communication with all stakeholders.
Financial Management: Research A/R reconciliation discrepancies, identifying the root cause and resolution to minimize future instances.
Prepare and distribute monthly billing statements with special handling requirements.
Approve the issuance of large claim payments for our TPA.
Enter TPA contract data in preparation for billing.
Prepare disbursement requests for client returns and broker commissions.
Demonstrate commitment to PMA's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
Bachelor's degree or at least 2 years of Accounts Receivable experience
Proficient with Microsoft Office suite
Strong oral and written communications skills
Excellent customerservice orientation
Strong analytical, problem solving, and settlement skills
Strong organization and time management skills
Ability to work well collaboratively and independently
$35k-43k yearly est. 6d ago
Airport Customer Service Agent
GAT 3.8
Customer service representative job in Philadelphia, PA
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$24k-31k yearly est. 16d ago
Customer Acquisition and Marketing Platforms, Enablement Services - Product, Executive Director
JPMC
Customer service representative job in Wilmington, DE
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market.
Job responsibilities
Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities.
Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks.
Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently.
Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services.
Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators.
Required qualifications, capabilities, and skills
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements.
Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills.
Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives.
Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services.
Preferred qualifications, capabilities, and skills
Recognized thought leader within a related field
Candidate should be a significant market participant and able to represent clients in discussions and seminars
A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly
Capable of managing diverse activities over time, with strong prioritization skills
$44k-92k yearly est. Auto-Apply 60d+ ago
Customer Relations Specialist
Spectrum Control 4.1
Customer service representative job in Philadelphia, PA
At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first!
Position Summary: The Customer Relations Specialist serves as a primary point of contact for customers, supporting strong, responsive relationships across the order lifecycle. This role coordinates closely with Sales, Operations, Engineering, and internal stakeholders to process customer information, address inquiries, and facilitate timely, accurate communication. The Customer Relations Specialist helps ensure customer requirements are clearly understood and met, supporting on-time delivery, quality expectations, and overall customer satisfaction within a regulated, high-reliability manufacturing environment.
ESSENTIAL FUNCTIONS
Serve as a primary customer point of contact, processing customer requests and inquiries related to pricing, delivery, order status, expedites, and customer surveys.
Prepare and communicate quotations, including pricing and delivery lead times, working with Sales, Operations, and Engineering as needed.
Administer customer purchase orders by reviewing, accepting, and entering orders; performing purchase order reviews; issuing order acknowledgements; and processing change notices for new or existing parts.
Validate customer requirements through design verification and cross-referencing, coordinating with Engineering to resolve requirements, clarify exceptions, or support special requests.
Process return material authorizations (RMAs), validate returned materials, issue customer credits, and enter replacement or rework orders as required.
Monitor and manage open order reports to support on-time delivery; proactively notify customers of changes to committed delivery schedules.
Follow up on quotations to secure orders and document reasons for lost business.
Obtain pricing approvals in accordance with established guidelines and authorization levels.
Coordinate delivery lead times and recommend adjustments to pricing or lead times based on production capacity and customer needs.
Complete purchase order reviews in compliance with ITAR, FAR, and DFARS flow-down requirements, including review of end-user statements where applicable.
Manage customer portals and maintain accurate, up-to-date customer order information.
Administer channel stock rotation through quarterly reviews.
Manage inactive, obsolete, and retired part number quotations.
Review and interpret customer terms and conditions, escalating concerns as appropriate.
Resolve customer issues through cross-functional collaboration with Sales, Engineering, Operations, Accounting, and Quality.
Respond to customer requests for order documentation, including order acknowledgements, shipment tracking, certificates of conformance (CoC), and invoices.
Verify customer freight and shipping requirements to ensure compliance with customer and company logistics expectations.
REQUIRED QUALIFICATIONS
Associate degree.
Three (3) to five (5) years of experience in customerservice, inside sales, or a related customer-facing role within a manufacturing or technical environment.
Or an equivalent combination of education and relevant experience.
DESIRED QUALIFICATIONS
Proficiency with ERP/MRP systems, CRM platforms, and related business tools.
Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) and web-based systems.
Ability to read and interpret company procedures, technical documentation, and customer requirements.
Effective written and verbal communication skills, with the ability to interact professionally with customers, distributors, vendors, and internal teams.
Ability to perform basic mathematical calculations, including percentages, discounts, proportions, and simple algebraic concepts.
Strong reasoning and problem-solving skills, with the ability to manage multiple variables in a fast-paced, regulated environment.
Ability to interpret and follow instructions provided verbally, in writing, electronically, or via diagrams and schedules.
WORK ENVIRONMENT
On-site role within a manufacturing environment, supporting cross-functional teams in a regulated aerospace/defense setting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Third-Party Recruiters
Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact ************************************.
$33k-54k yearly est. Auto-Apply 15d ago
Call Center Representative (Integrity Exterior Services)
JJM Marketing
Customer service representative job in Hammonton, NJ
Exciting Opportunity: Call Center Representative at Integrity Exterior Services!
Are you a people person with a knack for problem-solving? At Integrity Exterior Services, we believe that outstanding customerservice is at the heart of everything we do! We're on the lookout for engaging and enthusiastic Call Center Representatives who are ready to make a difference every day.
Your Role:
Be the voice of our company, providing prompt and friendly assistance to customer inquiries.
Guide customers through our range of exterior services and help them find the perfect solutions for their needs.
Schedule appointments and follow up with leads to keep our services in the spotlight.
Listen actively to customer concerns and resolve issues with a smile, making every interaction positive.
Keep detailed and accurate records of customer interactions, ensuring smooth follow-up and service delivery.
Join a dynamic team and contribute to shaping the experiences of our valued customers!
Requirements
We're Looking For:
Excellent communication skills, with a friendly and engaging demeanor.
Previous experience in a call center or customerservice environment is a plus!
A talent for multitasking and staying composed in a busy atmosphere.
Strong listening skills and a passion for helping others.
Basic familiarity with CRM systems and willingness to learn new tools.
If you're looking for a rewarding opportunity where you can truly make an impact, we can't wait to welcome you to our team!
Benefits
Base Hourly Wage PLus Commissions
Lucrative Compensation Package- $65k-$75k/year
W-2 Employee
Comprehensive Paid Training
Great work enviornment
Advancement Opportunities
$65k-75k yearly Auto-Apply 24d ago
Automotive Parts Customer Service Agent
Burns Honda 4.2
Customer service representative job in Marlton, NJ
Job DescriptionAutomotive Parts CustomerService Agent
We're looking for a full-time Automotive Parts CustomerService Agent to join our online Honda parts retail team. If you're kind, patient, and take pride in doing things right the first time - while juggling emails, orders, and phone calls - this position has your name on it. This role focuses on helping customers nationwide through our online store, ensuring every order is handled with accuracy, efficiency, and genuine customer care.
Schedule
Monday through Friday, 8:00 AM - 4:30 PM No evenings. No weekends. Just solid, focused work during the day.
Responsibilities
Respond promptly and professionally to customer support tickets and phone calls
Provide friendly, accurate assistance with order inquiries, part fitment questions, and return requests
Process and bill orders daily through our online systems
Review and verify VINs to ensure proper part fitment before processing orders
Maintain accurate records of all orders, payments, and refunds
Coordinate with warehouse and shipping teams to resolve issues efficiently
Clearly explain company policies on returns, restocking fees, warranties, and shipping
Manage multiple tasks at once while maintaining attention to detail
Keep a positive, professional, and courteous tone with every customer
Requirements
Strong communication skills, both written and verbal
Top-tier computer and typing proficiency - fast, accurate, and confident
Experience in automotive parts, online retail, or dealership operations preferred
Ability to work independently in a fast-paced, detail-oriented environment
Dependable, organized, and driven to complete each task correctly
High School Diploma or GED required
Must maintain a professional demeanor and team-focused attitude
Benefits
Competitive pay
Medical benefits
Employee discounts on vehicle purchases, parts, and service
Paid time off
Comprehensive training and manufacturer support
Recognition programs and advancement opportunities
Why Work With Us
At Honda Factory Parts, we do things the right way - every order, every customer, every time. When you join our online parts team, you'll be part of a trusted name that values integrity, precision, and genuine service. You'll help customers across the country get the right Honda part the first time, while representing a brand built on excellence.
We are an Equal Opportunity Employer. We maintain a drug-free workplace.
We'd love to talk with you - apply today and become part of our online success story!
Submit to and successfully complete MVR, background check, and pre-employment drug test
$28k-32k yearly est. 5d ago
Inbound Customer Support Agent
Global Hub
Customer service representative job in Philadelphia, PA
We are seeking an Inbound Customer Support Agent to be the friendly voice our customers turn to for assistance. In this role, you will handle incoming calls, providing helpful information, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities:
Handle a high volume of inbound calls from customers in a professional and courteous manner.
Address customer inquiries related to products, services, and account issues.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Document all interactions accurately in our CRM system for future reference.
Provide feedback on recurring issues to management to help improve processes.
Collaborate with other team members to ensure a seamless customer experience.
Qualifications:
Excellent communication and interpersonal skills.
Strong problem-solving capabilities and ability to think on your feet.
Strong interpersonal skills to build rapport with customers and work collaboratively with team members.
Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
$30k-40k yearly est. 60d+ ago
Outbound Call Center Representative at ORBIT ENERGY & POWER, LLC
Devin MacIel
Customer service representative job in Mantua, NJ
Job Description
ORBIT ENERGY & POWER - Call Center Representative - Appointment Setter
Join one of the fastest growing solar companies in the area and help in our mission to make earth a cleaner place!
*
Orbit Energy & Power, Barnsboro NJ is seeking an enthusiastic Call Center Representative who is passionate about clean energy. Our mission is to provide our employees and customers the best experience possible by redefining how we power our homes. We focus on educating homeowners about their energy consumption and connecting them with sustainable resources that help save money and the environment at the same time.
Responsibilities:
• Develop new sales opportunities by scheduling appointments through outbound calling.
• Confirm appointments through outbound calls.
• Handle in-bound lead flow, follow-ups and e-mail outreach.
• Route qualified leads to the Outside Sales team.
• Collaborate regularly with Outside Sales, the Scheduling department and Operations.
Qualifications:
• 1 year of inside sales and/or customerservice experience preferred.
• Able to work Monday - Friday (1-2 Saturdays a month).
• Able to work onsite (not a remote position).
• Ability to monitor relationships with prospective customers through CRM systems.
• Strong phone presence and the ability to work in a fast-paced environment required.
• Work hard-play hard mindset.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
Pay Structure:
• Up to $15/per hour with uncapped commissions.
About us:
Our Team has been involved in the commercial general and electrical construction industry throughout the US for more than 30+ years with more than 19+ years being directly involved in the Solar & Renewable Energy fields helping to both structure deals as well as Design/ Build some of the largest and highest profile projects here in the States i.e. the first ever worldwide installs for such companies as DuPont Nemours, Johnson & Johnson and MERCK Pharmaceutical. We were involved in the original contract negotiations and build-out of such projects as The Eagles Stadium (Lincoln Financial Field), The Atlantic City Convention Center, The Liberty Science Center, GOYA Foods, Fed-Ex facilities located on the Newark-Liberty International Airport property, The Liberty Science Center Museum, DelDot, Baltimore-Washington International Airport, CHOP (Children's Hospital of Philadelphia), The New Barnes Foundation Museum in Philadelphia, Urban Outfitters in Gap, PA just to name a few.
Our Pledge:
"Our team exists for the purpose of making our world a more environmentally friendly planet through every single renewable energy project that we deploy." Our core values of Honesty and Integrity will be demonstrated every single day in our dealings with our clients, vendors, and co-workers. With forward-thinking leadership, we continually strive to maximize growth opportunities and profitability for the mutual benefit of our Employees, Industry Partners, and Investors. We lead by example in our never-ending pursuit of developing and building the most innovative and profitable renewable energy solutions to benefit our customers, our communities, and our world.
Orbit Energy & Power is an equal opportunity employer and complies with all Federal, State, and Local employment laws and regulations. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$15 hourly 12d ago
Full-Time Call Center Representative - Member Advisor II - Northeast Philadelphia
American Heritage Federal Credit Union 4.3
Customer service representative job in Philadelphia, PA
American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!
Responsibilities Include:
* Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and\/ or mail.
* Ability to analyze and identify member's questions\/problems and refer\/cross-sell a product or service through the use of the ACS system in order to meet the expectations\/ financial needs of the member.
* Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
* Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
* Act as a resource for the Member Advisors for questions and program support.
* Provides supervision in the absence of the Member Advisor Supervisor and\/or Manager. Inform Supervisor\/Manager of the coaching and assistance that was provided to the MA I upon their return.
* Provide feedback to Member Advisor Supervisor for coaching purposes.
* Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.
Requirements Include:
* Must have 1-3 years of prior Contact Center experience or relevant phone\/sales experience.
* Must be flexible and available to work Contact Center hours of operation:
* Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
* Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
* We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug\/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
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$20.5-22.5 hourly 60d+ ago
Inbound Call Center Representative
Philips Healthcare 4.7
Customer service representative job in Malvern, PA
Job TitleInbound Call Center RepresentativeJob Description
Patient Services Inbound Representative (Malvern, PA)
Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.
Your role:
Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution
Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.
Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
Following training, you will enter a 4-week ramp-up period, working Tuesday through Saturday from 2:00pm to 10:30pm EST with a holiday rotation.
You're the right fit if:
You have a high school diploma or vocational education or a General Education Diploma (GED).
You've acquired 1+ years of experience in customerservice and/or product support; experience in a call center or with Salesforce is a plus.
Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You are an excellent communicator with meticulous attention to detail and a commitment to delivering high‑quality work, bringing a collaborative mindset and the ability to thrive in a dynamic, fast‑paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA is $18.00-$29.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.
#LI-PH1
#LI-OFFICE
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$33k-40k yearly est. Auto-Apply 2d ago
Call Center Representative
The Berwyn Group
Customer service representative job in Fort Washington, PA
We are looking for a Call Center Representative to provide customerservice by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience.
Responsibilities:
Handling about 50 incoming calls per day or placing about 120 outbound calls per day
Active listening
Verbal and written communication
Professional phone voice and persona
Basic computer proficiency
Skilled typing
Adaptability
Understanding of phone etiquette
Performs other related duties as assigned.
Qualifications:
High school diploma or equivalent
At least one-year related experience required
Proficient with Microsoft Office Suite or related software
Remote; report to Fort Washington, PA office once per quarter for training.
A few benefits offered for full-time roles include:
Comprehensive health insurance, dental insurance, and vision coverage
Company-paid life insurance, short and long-term disability insurance
Generous PTO, paid holidays, and floating holidays
Summer hours: Participating employees will enjoy a half day every other Friday
Investment in career development including LinkedIn Learning and professional development funds
The base pay range for this role is $18.00 - $22.00/hour. Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity.
About Longevity Holdings
Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Longevity Trading & Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets.
Longevity current has offices in these locations: Minneapolis, MN, Cedar Falls, IA, Sioux Falls, SD, Fort Washington, PA, Bethesda, MD, and Omaha, NE.
Equal Employment Opportunity
Longevity Holdings Inc. prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity.
Other Items To Note
Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future.
No agency emails, calls, or solicitations are accepted without a valid agreement.
Our privacy notice is available at **************************************************
$18-22 hourly 1d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Gloucester, NJ?
The average customer service representative in Gloucester, NJ earns between $26,000 and $43,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Gloucester, NJ
$34,000
What are the biggest employers of Customer Service Representatives in Gloucester, NJ?
The biggest employers of Customer Service Representatives in Gloucester, NJ are: