Customer service representative jobs in Grand Island, NE - 100 jobs
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Customer Service Associate
Inside Sales Representative
Account Representative
Part-Time Customer Service and Sales Associate
Budget Rent a Car 4.5
Customer service representative job in Grand Island, NE
Budget is looking to bring on a Part-Time associate to help handle customerservice, sales, and rental reservations for our location in Grand Island. This position would help customers by delivering outstanding customerservice, and helping the store manager with general tasks in store such as vehicle cleaning, inspections, inventory, and follow-up calls. The schedule is 7:30am-3:00pm on Saturday and 10:00am-7:00pm on Sunday. Candidates must be available for weekday training at the start.
If interested, please submit your resume.
Requirements
High School Diploma or equivalent
1 year of customerservice experience
Professional communication skills
Problem resolution experience
Minimum age of 18
Valid driver's license
Clean driving record
Salary Description $15-$18/HR
$15-18 hourly 9d ago
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Customer Service Representative/Sales Associate
Premier Rental Purchase
Customer service representative job in Hastings, NE
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Paid time off
Parental leave
Training & development
Vision insurance
General Purpose:
Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Essential Duties:
Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
Responsible for safeguarding all monies collected while in the field.
Responsible for the proper care and movement of all merchandise in transport.
Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly.
Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
Answers the phone by the second ring in a pleasant and professional manner.
Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
Handles customerservice issues in a professional manner.
Other Duties:
Responsible for cleanliness of the backroom and the assigned company vehicle.
Responsible for helping receive new merchandise.
Additional duties, as time permits include:
Take customer order forms for the customers.
Verify customer order forms
Commit to achieving customer and revenue growth
Assist in store cleaning
Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
High school diploma, GED, or equivalent work experience.
Must have a valid driver's license and a good driving record.
Must have DOT certification (if required by law in your state).
Must complete the training program and have one year of experience in a job requiring customer contact.
Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
Ability to understand oral and written instructions.
Ability to read, write and perform arithmetic functions quickly and accurately.
Ability to reason and make independent decisions.
Ability to manage situations with customers and associates.
After training, working knowledge of all products in the inventory.
Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
Required to use a hand truck to move merchandise.
Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.
Attending company or Premier Corp, Training Sessions may be necessary.
Relationships:
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $17.00 per hour
Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and Respond
Compassion with Accountability
Integrity Above All
Together We Succeed
As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$17 hourly Auto-Apply 60d+ ago
Customer Service Representative/Sales Associate
Premier Rental Purchase of Nebraska
Customer service representative job in Hastings, NE
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Paid time off
Parental leave
Training & development
Vision insurance
General Purpose:
Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Essential Duties:
Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
Responsible for safeguarding all monies collected while in the field.
Responsible for the proper care and movement of all merchandise in transport.
Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customers residence promptly.
Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
Answers the phone by the second ring in a pleasant and professional manner.
Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
Carefully check rental (lease) returns and promptly refurbish to like new condition.
Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
Handles customerservice issues in a professional manner.
Other Duties:
Responsible for cleanliness of the backroom and the assigned company vehicle.
Responsible for helping receive new merchandise.
Additional duties, as time permits include:
Take customer order forms for the customers.
Verify customer order forms
Commit to achieving customer and revenue growth
Assist in store cleaning
Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
High school diploma, GED, or equivalent work experience.
Must have a valid drivers license and a good driving record.
Must have DOT certification (if required by law in your state).
Must complete the training program and have one year of experience in a job requiring customer contact.
Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
Ability to understand oral and written instructions.
Ability to read, write and perform arithmetic functions quickly and accurately.
Ability to reason and make independent decisions.
Ability to manage situations with customers and associates.
After training, working knowledge of all products in the inventory.
Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
Required to use a hand truck to move merchandise.
Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.
Attending company or Premier Corp, Training Sessions may be necessary.
Relationships:
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.
$27k-36k yearly est. 9d ago
Customer Service Representative - State Farm Agent Team Member
Kara Berks-State Farm Agent
Customer service representative job in Gibbon, NE
Job DescriptionBenefits:
Simple IRA
License reimbursement
Training & development
Bonus based on performance
Flexible schedule
Opportunity for advancement
Competitive salary
Paid time off
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Kara Berks - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customerservice
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
Bilingual Spanish preferred
$27k-35k yearly est. 16d ago
Customer Service Representative - Grand Island, NE
Kedia Corporation
Customer service representative job in Grand Island, NE
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 1d ago
Personal & Commercial Lines Customer Service Representative
Todd Anderson Insurance Agency 4.3
Customer service representative job in York, NE
Job DescriptionThe Personal & Commercial Lines CSR at Todd Anderson Insurance Agency is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Responsibilities
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Qualifications
Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and Computer proficiency including agency management systems.
Compensation: $25.00 per month
Looking for the path to the future you want?
An insurance career is your answer.
You define your own financial success. Roles can allow you to choose where, when, and/or how you work. You become a trusted adviser in your community. You score a career built to last.
Know (almost) nothing about insurance careers?
Check out insuremycareer.com.
Find out which gig might be perfect for you.
Take the quiz, here.
Ready to a find a job?
Search the available positions using the filters above.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to IIAN Corporate.
$25 hourly Auto-Apply 60d+ ago
Part Time - Customer Service
Mark Porter-Farmers Insurance Agency
Customer service representative job in Grand Island, NE
Job Description
Are you looking for an opportunity to put your skills to better use?
Mark Porter-Farmers Insurance Agency in GRAND ISLAND, Nebraska, is looking for a positive, enthusiastic individual to join our outstanding team as a Part-Time Insurance CustomerServiceRepresentative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency sales goals and service standards. Whether you have experience in the insurance industry or are looking to start down a new career path, this is the place for you.
No Previous Insurance Experience? No problem!
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Evenings Off
Mon-Fri Schedule
Responsibilities
Handle all incoming claim calls from customers and follow-up.
Take premium payments from customers.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.
Requirements
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Confident, self-starter who works well independently.
Must have ability to multi-task.
A Property & Casualty license is preferred but will train good individual.
Professional phone etiquette.
Great CustomerService Skills.
No insurance experience required but must be willing to learn
$29k-39k yearly est. 29d ago
Customer Service
Essential Personnel
Customer service representative job in Grand Island, NE
Do you enjoy working with people? Essential Personnel is seeking candidates to fill a CustomerServiceRepresentative position at a company in Grand Island. An ideal candidate should enjoy working with the public, be able to work independently, and have a great attendance record.
Requirements for CustomerServiceRepresentative:
Computer experience
Able to follow instructions
Self-Motivated
Customerservice
Willingness to learn
Responsibilities for CustomerServiceRepresentative:
Advertising services to potential clients
Answering client questions
Customerservice
Data entry
Benefits of Press Operator
Commission and bonus's
On the job training
Positive work environment
While Working for Essential Personnel:
Weekly pay- direct deposit
Holiday Bonus paid to eligible employees
Health insurance
Vision Insurance
Dental Insurance
Additional Info:
Interested candidates, call immediately at (308) 381-4400, submit your resume by clicking on the following link: http://www.essentialpersonnel.com/submit-resume, or click the apply button to complete our application. Email your resume to grandisland@essentialpersonnel.com.
Essential Personnel employment consultants are experts at providing staffing solutions to meet each company and job seeker s unique needs. We specialize in the fields of industrial, technical, professional, executive and clerical, mortgage, human resources, information technology and accounting. We staff for temporary, temp-to-hire, permanent placement and executive search.
We focus on matching people with positions that are rewarding, well paying, and a great fit for your personality, skills and goals. We are always seeking hard-working candidates who are looking to advance their career.
INDGIB
$29k-39k yearly est. 13d ago
Customer Service Rep(06131) - 618 S Burlington Ave
Domino's Franchise
Customer service representative job in Hastings, NE
CUSTOMERSERVICEREPRESENTATIVE (CSR)
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
JOB REQUIREMENTS
You must be 15 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Clean equipment and facility approximately daily.
Orientation and training provided on the job.
Communication Skills
Ability to comprehend instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
$27k-35k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Justin Kenney-State Farm Agent
Customer service representative job in York, NE
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of CustomerServiceRepresentative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus/spiffs
No Weekends
Healthcare Insurance Benefits
Paid time off (vacation, holidays and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within the agency
Requirements
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Must be available to work the following schedule: Monday thru Friday (No Weekends)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-35k yearly est. 9d ago
Lead Supported Services Professional- Kearney
Hands of Heartland
Customer service representative job in Kearney, NE
Job Description
Join Our Team at Hands of Heartland - Where People Come First
At Hands of Heartland, we believe that individuals with developmental disabilities are people first. We always place the person before the program, striving each day to live out the message our name represents.
We're excited to be expanding our in-home services and are looking for compassionate, dependable individuals who are passionate about making a difference in the lives of others. We are currently hiring a Lead Supported Services Professional in Kearney, NE to join our growing team.
What You'll Do
As a Lead Supported Services Professional, you'll work directly with individuals with developmental disabilities in both in-home and community settings. You'll support individuals in achieving their goals and living meaningful lives by assisting with daily living activities and skill development.
Professionalism is essential, as you'll be entering the homes of those we support. In addition to direct support, this leadership role includes responsibilities such as scheduling and billing.
Hours
Evening shifts with every other weekend required. Ability to flex hours is not a requirement although preferred as some hours may vary based on individual's needs.
What We're Looking For
Key Skills:
Ability to work independently in a fast-paced, team-oriented environment
Flexible and adaptable to change
Strong communication skills
Commitment to supporting and empowering others
Attention to detail and accurate documentation
Ideal Traits:
Empathetic
Patient
Understanding
Compassionate
Respectful
Dependable
Sound judgment
Adaptable
Requirements
Must be at least 18 years old
Must have a valid driver's license and reliable transportation
Must be able to pass all background checks
Experience is preferred although not required. We will train the right candidate!
Compensation & Benefits
Pay range: $17-19 per hour. We pay more for direct experience.
Candidates with prior experience and a valid CNA license are eligible for higher compensation based on qualifications
Mileage reimbursement and incentive programs available
Total Rewards package includes but is not limited to the following:
Tuition Reimbursement
Dental and Vision Insurance
Health Insurance Reimbursement Offered
401k
Plus, many more benefits!
If you're ready to build a meaningful career and make a lasting impact in your community, we would love to hear from you. Apply today and become part of the Hands of Heartland family!
$17-19 hourly 29d ago
Customer Service Representative - State Farm Agent Team Member
Cory Kruse-State Farm Agent
Customer service representative job in Kearney, NE
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Cory Kruse - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$27k-35k yearly est. 20d ago
Customer Service Representative Daytime
Planet Fitness-PF Baseline Fitness
Customer service representative job in Kearney, NE
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Job Title: CustomerServiceRepresentative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customerservice to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
CustomerService: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customerservice skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$27k-35k yearly est. 2d ago
Seasonal Customer Service Representative - Airport
City of Kearney, Mt 3.2
Customer service representative job in Kearney, NE
Under general supervision, perform a wide variety of complex administrative duties for airport and FBO operations; assist in keeping financial and operational records. Work varies, interpretive judgment is required within generally prescribed standards and procedures; has significant opportunity for discretion and independent action.Greet customers and route phone calls providing a high level of customerservice; respond to aircraft radio calls over Unicom frequency; facilitate crew requests including rental car, hotel and catering accommodation requests; maintain and account for materials and supplies including aviation fuel levels; update, maintain, and operate point of sale system for transactions, daily balance reconciliation and reporting; compose and type correspondence; perform cleaning of airport buildings to ensure they are clean and orderly; perform overtime as required and perform other duties as assigned.
SUPERVISION - RESPONSIBILITY FOR WORK OF OTHERS:
None
ESSENTIAL JOB FUNCTIONS:
Establish and maintain effective working relationships with fellow employees, officials and the public. (Daily)
Regular timely/punctual attendance. (Daily)
Maintain and exhibit discretion at all times when handling confidential information. (Daily)
Prepare, organize and file records, reports and other documents. (Daily)
Maintain and improve knowledge of office procedures, machine operations, city operations and policies. (Daily)
Properly account for materials, supplies and funds. (Daily)
Use computer to manage information. (Daily)
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Work Type: Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
Climbing/Balancing: Minimal, ability to sit and stand
Walking: Minimal amount required
Stooping/Bending: Frequently
Stand/Sit: Sit about 85 percent of the time
Reaching: Frequent, overhead as well as horizontal
Vision: Adequate to perform essential job functions
Color Vision: Adequate to perform essential job functions
Hearing: Frequently perceive nature of sounds by ear
Speech: Frequently express ideas by means of spoken words
Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability
Manual Dexterity: Frequently operates equipment requiring moderate ability
ENVIRONMENTAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Inside/Outside: Work inside
Cold/Heat: Controlled
Wet/Dry: Controlled
Noise/Vibrations: Office equipment
Hazards: None
Fumes/Dust/Odors: None
Infectious Diseases: Low exposure
MENTAL REQUIREMENTS OF ESSENTIAL JOB FUNCTIONS:
Ability to read and comprehend written material.
Ability to communicate effectively, both orally and in writing.
Ability to listen and apply information and instructions.
Ability to organize files and effectively retrieve data.
Ability to comprehend and apply computer software principles.
Ability to understand mathematical concepts to include basic arithmetic.
Ability to schedule appointments.
Ability to organize information and prepare records and reports.MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:
Requires excellent writing, editing, communication and computer skills. Possession of a valid Nebraska Driver's license.
RESIDENCY REQUIREMENTS:
None.MACHINES, TOOLS, EQUIPMENT AND WORK AIDS USED:
Copy machine, calculator, computer, scanner, telephone, fax, and two-way radio
REMARKS:
The above position description is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties.
$25k-32k yearly est. 12d ago
Sales Associate/Customer Service - Pump & Pantry
Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska
Customer service representative job in Kearney, NE
Overview JOIN OUR TEAM!
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The Sales Associate is responsible for serving customers in a professional, quick and courteous manner, while complying with all food handling guidelines.
Bosselman Pump & Pantry has many benefits to offer you that you will not find anywhere else like:
Employee discounts on food and fuel
Vacation after six months
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman Pump & Pantry offers on-demand pay (access to earned but not yet paid wages) through:
Cashier, Clerk
Responsibilities
Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
Greet customers in a friendly manner. Understand all functions of the POS system.
Make change properly.
Be proficient in opening and closing a shift, including completing all paperwork.
Use credit card equipment.
Process all sales quickly and accurately.
Insure all items are properly stocked and priced correctly.
Read and follow directions.
Check in vendor delivery.
Assist in ordering.
Understand fuel inventory reports.
Clean and sanitize equipment and perform simple maintenance.
Keep store neat and clean, inside and outside.
Recognize problems and report them to management.
Project a positive attitude.
Responsible for all aspects of food operations and handling/storage of product. Complies with all food handling guidelines to meet or exceed state/federal regulations.
Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
Ensure that all food products are stored properly, rotated and code dated with expiration dates. Also ensure that all food products whether cooked or stored are held at proper temperatures.
Responsible for temperature testing food to ensure proper food safety and quality control.
Providing friendly and competent customerservice.
Reporting for work in a timely manner when scheduled with regular and consistent attendance.
Additional Job Duties:
Assisting in other duties, as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Able to work the POS system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Must be well groomed and properly attired.
Must be able to work holidays, weekends, and any shift needed.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customerservice.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Sales Associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
$20k-28k yearly est. Auto-Apply 4d ago
Inside Sales Representative - Hastings, NE
Northwest Electric
Customer service representative job in Hastings, NE
Perform a wide variety of duties from handling incoming and outgoing customer work through estimating and scheduling customer jobs to handling customer sales through processing quotations and sales orders to incoming and outgoing vendor shipment and warehouse maintenance.
Work Performed:
Respond to incoming sales activities while promoting a professional company image through prompt, thorough, and courteous customerservice.
Process customer orders, advising on product applications, availability, correct parts, catalog numbers, shipping charges and price. Secure customer purchase order authorization.
Contact vendors to determine product availability, application, price, shipping dates and delivery charges.
Assist walk-in customers, pull orders, and load customer products.
Follow all company procedures as instructed.
Confer with office, shop, sales, and management staff on issues relating to customerservice.
Handle purchasing of direct ship orders and non-stock products.
Track all customer sales quotations to ensure timely follow-up.
Use computer reports to track daily customer orders to ensure meeting customer requirements.
Prepare formal quotes for various new equipment and projects.
Contact customers with quote pricing on new product.
Contact vendors to establish price and availability of replacement parts and/or repair items for customer jobs.
Customer contact for job estimating and route scheduling.
Assist in maintaining correct branch physical inventory.
Assist in preparing job estimates.
Handle incoming phone calls from customers.
Call customer with repair quotes. Note repair versus replacement cost and communicate service options to appropriate customerrepresentatives.
Keep work area neat and clean as directed by supervisor.
Perform any other duties as assigned by the Manager.
Attend company and/or vendor / manufacturer-sponsored training seminars to improve product knowledge and/or job skills.
$33k-53k yearly est. 12d ago
Customer Relations Representative - State Farm Agent Team Member
Kara Berks-State Farm Agent
Customer service representative job in Kearney, NE
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kara Berks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customerservice preferred.
Ability to handle high-stress situations calmly.
Bilingual Spanish preferred.
$33k-43k yearly est. 25d ago
Customer Service Rep Hastings
Domino's Franchise
Customer service representative job in Hastings, NE
Large Brand with a small Franchise building stores in towns of Nebraska. Looking for part-time, full-time or a career, we have positions for you.
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Qualifications
We follow state and Federal hiring guidelines.
Additional Information
Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$27k-35k yearly est. 60d+ ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Customer service representative job in Kearney, NE
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Job Title: CustomerServiceRepresentative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customerservice to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
CustomerService: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customerservice skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$27k-35k yearly est. 16d ago
Customer Service Representative - Kearney, NE
Kedia Corporation
Customer service representative job in Kearney, NE
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 1d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Grand Island, NE?
The average customer service representative in Grand Island, NE earns between $24,000 and $39,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Grand Island, NE
$30,000
What are the biggest employers of Customer Service Representatives in Grand Island, NE?
The biggest employers of Customer Service Representatives in Grand Island, NE are: