Customer service representative jobs in Hanford, CA - 402 jobs
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Service Officer
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Participant Service Representative
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Inside Sales Representative
Customer Experience Lead-Fashion Fair
Victoria's Secret 4.1
Customer service representative job in Fresno, CA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $22.25
Maximum Salary: $27.75
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$22.3-27.8 hourly 16d ago
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Immigration Services Officer
Department of Homeland Security 4.5
Customer service representative job in Fresno, CA
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
$79k-120k yearly est. 6d ago
Customer Service Representative
The Sun-Maid 4.2
Customer service representative job in Fresno, CA
The CustomerServiceRepresentative (CSR) is a full-time role responsible for managing Ingredient and Export Customers. This individual will demonstrate exceptional commitment to their accounts as they interact with internal and external partners, in alignment with our commitment to ensure exceptional service. Must be an open communicator, collaborator, and self-starter.
Sun-Maid is a world leader for Raisins and dried fruit sales around the world. Sun-Maid is a Grower Cooperative that was founded in 1912 and still running strong 114 years later. Our products can be found in every major grocery store in the USA and Canada, and we export to over 50 countries. Our business is based on our grocery retails items, and as an ingredient supplier to some of the world's largest food manufacturers.
The ideal candidate will embrace our progressive culture, which emphasizes growth, innovation, and collaboration. Sun-Maid fosters a positive work environment through team-building activities and company-sponsored events. As one of the premier employers in the Central Valley, we are committed to expanding our team with individuals who share our values.
Essential Job Duties:
• Primary duty is to manage customer transactions including sales orders, logistics and correspondence.
• CSR is the primary contact point for day-to-day transactions, both internal & external.
• Communications with customers, brokers, Sun-Maid Sales, Shipping and others is a daily responsibility.
Customer management involves the following duties:
Set up new Customers as needed
Enter and manage customer orders daily
Oversee Customer contracts
Manage Export bookings & customs paperwork
Manage Customer promotions, promotional claims & disputes
Obtain and process credit/deduction documentation from Brokers or Customers.
Manage broker activities, including processing payments, adjustments and managing deductions
Ensure pricing on orders is correct and price lists are maintained
Coordinate customer requested returns
Prepare/review Customer Export documents including bank drafts, certs of production, organic certificates and quality documents
Sun-Maid internal collaboration involves the following duties:
Coordinate with Operations for production scheduling of customer specific items to meet demand
Notify supervisors and sales teams of Customer issues and assist in resolution.
Request freight pricing, coordinate shipment scheduling and freight payment processing with the Transportation team.
Work with Demand Management & Whse Reconciliation to help manage inventory at our forward warehouses.
Assist Accounts Receivable with short payments or overdue invoices.
Ability to handle one's own workload while providing back-up to other team members as needed
Ancillary Job Duties:
• Support implementation of new business solutions and/or procedures to improve accuracy and efficiency.
• Perform additional duties, as needed, by the company.
Requirements
Education and Experience:
Minimum AA degree preferred but not required.
Minimum 2 years of customerservice experience preferred, ideally in a manufacturing environment.
Proficiency in Microsoft Excel, Word and PowerPoint.
Strong problem-solving skills, organizational ability, and sound business judgment.
Excellent communication skills (written and verbal).
Excellent math skills and accounting skills recommended.
Ability to manage multiple tasks simultaneously.
Collaborative team player with a positive attitude and strong work ethic.
Salary Description $22-$26/hr
$22-26 hourly 6d ago
Engagement Specialist I
Empire MacHine Tools 3.9
Customer service representative job in Fresno, CA
Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership.
Essential Functions:
Responsible to greet visitors in a professional, courteous, and helpful manner.
Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served.
Develops a working knowledge and maintain a reference guide of community resources.
Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community.
Assess and evaluate needs of the families and provide guidance and case management either in person or virtually.
Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops.
Ensures that all Family Café surveys and other outcome assessments are completed.
Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program.
Responsible for entering data into identified data bases; Apricot 360 and ETO.
Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals.
Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing.
Attend staff meetings, trainings and in-services.
Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed.
Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or Chief Executive Officer.
Requirements
Knowledge, Skill and Experience:
Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education.
Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable.
Experience:
2+ years' experience facilitating parent education programs or groups.
Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families.
Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events.
Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource.
Experience working with various local community resources and human services.
Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences.
Must be computer literate with Microsoft Office Products.
Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
Bi-lingual skills in other languages is a plus but not required.
Physical Demands:
Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed.
Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment.
Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen.
This position is a part-time, 30 hours per week opportunity and is benefit eligible.
This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.
Salary Description $20.00 - $22.00 per hour DOE
$20-22 hourly 9d ago
Captain - Customer Service
Daveandbusters
Customer service representative job in Fresno, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17 hourly Auto-Apply 15d ago
Customer Service Technician
Agiliti Health
Customer service representative job in Fresno, CA
Who We Are
Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!
The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.
What You Will Do in This Role
Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.
What You Need For This Role
Be 21 years of age or older, with high school diploma or equivalent.
Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
Have customerservice experience. Prior work experience in hospital setting is helpful.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods of time.
Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact ****************************.
Primary Job Location:Fresno DistrictAdditional Locations (if applicable):Job Title:CustomerService Technician ICompany:
Agiliti
Location City:FresnoLocation State:California
Pay Range for All Locations Listed:
$17.09 - $26.33
This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown.
For sales positions, this range combines the base salary and the target incentive pay.
The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.
$17.1-26.3 hourly Auto-Apply 56d ago
HP Customer Sales Representative
2020Companies
Customer service representative job in Clovis, CA
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customerservice experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
$19 hourly Auto-Apply 3d ago
Customer Service Representative
Norma Group 4.2
Customer service representative job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. CustomerServiceRepresentative
Visalia, Ca
Overview and Scope:
The CustomerServiceRepresentative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customerservice to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
* Sales and Growth
* Identify upsell and add-on product opportunities by asking probing questions to identify product need.
* Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
* Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
* Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
* Communication of product promotions to customers through outbound calls.
* Record complete and accurate information on job leads through inbound calls.
* Sales region main point of contact for general customerservice requests.
* Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
* Other
* Support ISR and ISA in providing written job quotes as needed
* Support ISR and ISA in logging information in the Salesforce as needed
* Answer inbound calls in a timely and professional manner; meeting customers expectations.
* Regional point of contact for distributors and sales representatives
* Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
* Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
* Generate and processing of profoma invoices
* Other projects and assignments as designated by Supervisor
* Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
* Demonstrate exceptional interpersonal communication and relationship building techniques.
* Have the ability to work in a diverse and dynamic team environment.
* Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
* Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
* Solid aptitude for learning new tools, processes and techniques.
* Exceptional verbal and written communication skills.
* Strong organization skills.
Minimum Qualifications
* Demonstration of the competencies and skills listed above.
* Two or more years of experience in a customerservice, sales or call center environment with increasing responsibility.
* NDS product and business knowledge or experience in a similar industry.
* Working knowledge of Syspro or similar ERP system.
* Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
* Ability to effectively work cross functionally.
Desired Qualifications
* Bachelor Degree
* Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
$31k-37k yearly est. 60d+ ago
Call Center Representative
Lee's Air, Plumbing, & Heating
Customer service representative job in Fresno, CA
We are seeking a motivated and results-driven CustomerService & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.
Key Responsibilities
Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.
Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.
Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.
Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.
Overcome objections and provide solutions that align with customer needs.
Document all customer interactions and sales activity accurately in the CRM system.
Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).
Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.
Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.
Adhere to call center protocols while maintaining a persuasive and customer-first approach.
Requirements
High school diploma or equivalent (bachelor's degree preferred).
Prior experience in a sales or call center environment strongly preferred.
Excellent communication and persuasion skills with the ability to influence customer decisions.
Strong problem-solving and objection-handling abilities.
Comfortable working with performance metrics and sales targets.
Proficiency with computers, CRM systems, and call center software.
Ability to thrive in a fast-paced, high-energy environment.
Flexibility to work evenings, weekends, and holidays if required.
Preferred Skills
Bilingual (Spanish/English preferred but not required).
Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.
Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack.
$31k-41k yearly est. Auto-Apply 7d ago
Commercial Lines CSR
The Misch Group
Customer service representative job in Fresno, CA
Job DescriptionDescription We're looking for a motivated and detail-oriented Account Representative / Assistant Account Manager to join our growing Transportation Department in our Fresno office. This is an excellent opportunity for someone with a few years of experience in an assistant-level role who is eager to build a long-term career in the insurance industry.
As a key member of our service team, you will support our Account Managers and learn the ins and outs of the transportation insurance sector. Your primary focus will be to assist with daily service tasks while developing the skills and knowledge needed to manage your own book of business. This is a dedicated training path designed to promote you to an Account Manager role within our team.
This position is based in our Fresno office. While we may consider a hybrid schedule, this is not a remote position, as we believe in the value of in-person collaboration and mentorship.
Key Responsibilities
Assist Account Managers with servicing a diverse book of transportation accounts.
Process endorsements, certificates of insurance, and other client requests.
Communicate with clients, carriers, and underwriters to resolve issues and gather information.
Maintain accurate client files and documentation in our agency management system.
Learn about various transportation sectors, including trucking and other specialized areas.
Support the team with administrative tasks as needed.
Skills, Knowledge and Expertise
You have 2+ years of experience in an assistant or similar support role, preferably within a professional office environment.
You are highly organized and have excellent attention to detail.
You are a clear and confident communicator, both written and verbal.
You are proactive, a quick learner, and dedicated to your professional growth.
You are comfortable working in a team-oriented environment.
Insurance industry experience is a plus, but not required.
Benefits
A clear and structured path to becoming a full-fledged Account Manager.
Dedicated mentorship and training from experienced industry professionals.
A collaborative and supportive team environment.
Competitive salary and benefits package.
$32k-41k yearly est. 4d ago
Front Office/Customer Service Representative
Closets By Design Fresno 4.1
Customer service representative job in Fresno, CA
Job DescriptionWe are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/CustomerService. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.
Benefits
Listed pay of $k includes base pay.
Paid training and ongoing professional development
Paid holidays and paid time off.
Retirement benefits.
Open door policy with your manager.
Responsibilities
Answer and direct incoming phone calls and be responsible for booking appointments.
Manage designers appointment calendars in CRM.
Greet visitors and assist with office support needs.
Deliver administrative support for office staff, sales team, and production/installation department.
Complete general office duties with strong verbal and written communication skills.
Requirements
No degree is needed. We are looking for candidates with office experience.
Proficient in Microsoft Office.
Excellent phone etiquette.
Strong personal organizational skills.
Strong work ethic.
Strong verbal and written communication skills.
Customer oriented, friendly and enthusiastic.
Closets by Design - Overview
Closets by Design is a nationally recognized leader in home organizing systems.
We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.
Closets by Design - Our Values
Serve Others
Be a Problem Solver
Trust the Process
We respond to all candidates within 24 hours and complete hiring in 7 days.
$31k-39k yearly est. 22d ago
Guest Services Representative
Sales Match
Customer service representative job in Fresno, CA
Job Title: Remote Guest ServicesRepresentative Hourly Pay: $21 - $27/hour
We are seeking a dedicated Guest ServicesRepresentative to provide exceptional customerservice and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customerservice and enjoy working in a dynamic environment, apply today!
Job Responsibilities:
Greet guests warmly and assist with check-in/check-out
Answer inquiries about hotel amenities, services, and local attractions
Handle guest requests, including bookings, wake-up calls, and special accommodations
Resolve guest complaints and concerns professionally, ensuring satisfaction
Process reservations, cancellations, and changes to bookings accurately
Maintain up-to-date guest records with confidentiality
Coordinate with housekeeping, maintenance, and other departments
Respond to phone calls and emails promptly, providing accurate information
Maintain a clean and organized front desk area
Qualifications:
High school diploma or equivalent required
1-2 years of customerservice experience, preferably in hospitality
Strong communication and problem-solving skills
Ability to handle guest complaints effectively
Ability to manage multiple tasks in a fast-paced environment
Experience with reservation systems and Microsoft Office is a plus
Flexible availability, including nights, weekends, and holidays
Perks & Benefits:
Competitive hourly pay: $21 - $27
Health, dental, and vision insurance coverage
Paid time off and holiday pay
Employee discounts on accommodations and services
Training and career development opportunities
Positive, collaborative workplace culture
$21-27 hourly 60d+ ago
Financial Services Officer I- Newbury Park-Full Time
Logix Federal Credit Union
Customer service representative job in Parksdale, CA
The Financial Services Officer I is responsible for working with new and existing members to identify their financial needs and assist them in selecting, from the Credit Union's offering of both depository and loan products, the financial products and services that best meet the identified needs.
Highlights
$44,990.40 + Incentives (Unlimited Cap On Incentives)
Day One Employee Benefits
Auto Discounts
Mortgage Discounts
Tuition Reimbursement
401K Company Match
Responsibilities
Develops member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs and assists them in the selection of the appropriate financial products and services.
Supports the achievement of the retail branch office sales goals through the personal selling of all offered financial products including; savings and other depository products; consumer loans (share secured loans, VISA cards, new & used auto loans); consumer loan insurance products (debt protection, credit life & disability, mechanical breakdown insurance, and GAP insurance) and Real Estate Mortgage Loans.
Assists members in the selection of, completion and submission of a real estate mortgage loans (purchase and refinances).
Uses credit scoring, sound lending practices, regulatory requirements and sound judgment to make lending decisions for the benefit of the membership; explains reasons for denials and explores options for members when loans are denied such as Credit Counseling rationale methods to improve FICO score.
Provides advice and assistance to members on budget counseling, consolidations, pay methods and other areas relating to member's financial needs.
Participates in marketing campaigns and member awareness seminars. Works with outside sources to generate additional business.
Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures as the relate to assigned products, including, but not limited to, Truth In Savings and Fair Credit Lending Practices and may assist with branch audits.
Executes the day-to-day elements of the Credit Union's Member Experience per established standards. This includes but is not limited to meeting new members at the Concierge station, offering them coffee or water, building rapport, assessing their financial needs though the Credit Union's Needs Assessment process. Fulfilling the members' initial need and setting an appointment for a follow up meeting to discuss their other financial needs.
Escorting the member all the way to the door and thanking them for their business and reaffirm their decision to do business with LFCU.
Directly responds to member's inquiries either in person, via telephone, mail or an internal referral.
Works with Branch Management in a team atmosphere for the promotion and growth of loan totals, provide information and feedback on branch goals to staff and generate referrals through coaching and encouragement of branch staff.
Processes member transactions efficiently, accurately, and in a timely manner including the opening of new accounts, consumer loan applications, loan fundings and completing all required related documentation. Responsible for quality and accuracy of all work performed.
Assists Sales Manager to develop and promote LFCU services to their existing Select Employee Groups (SEGs) for sign up events, benefit fairs and others.
Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork and may be required to participate in the training and development of other staff members.
May perform routine office and clerical duties such as: requisitioning supplies; maintaining accurate, current files; and other duties as may be assigned.
May maintain a cash drawer in accordance with assigned cash limits and policy and procedures. Balances own daily work and may assist with the daily branch balancing procedures and approval of transactions for tellers when the transaction is over the teller limit. Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Must be an actively registered Mortgage Loan Originator with the NMLS and display their unique identifying number on their LFCU business card and in their LFCU e-mail stationary and on other lending documents as required.
Must be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own reliable mode of transportation.
Must be willing to be assigned to another local branch as needed and that eligibility for a transfer after assignment is subject to Senior Management approval.
Must consistently report to work on time, as scheduled.
Qualifications Education
Bachelor's Degree (4 years) with business related emphasis a plus.
Experience
Minimum of 1 year experience, 3 years preferred of financial service officer and/or loan officer experience in a financial institution.
Knowledge, Skills & Ability
The FSO must:
Have a thorough working knowledge of depository & loan products, services, insurance of accounts, account vesting, consumer & mortgage lending principles & practices.
Knowledge of credit union documents, reports, policies and procedures a plus.
Obtain the following licenses, skills and authorities within 6 months of entering the position: Notary License, successful completion of New Accounts training and Membership Officer Authority, successful completion of Consumer Loan & RE Loan Officer training program and obtain RE Loan Officer designation.
Have a working knowledge of the Microsoft suite of Office products.
Experience using the Symitar Data system is considered a plus.
Be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own mode of transportation.
Be willing to be assigned to other local branches as needed.
Disclaimer
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
Base Pay USD $21.63/Hr.
$51k-85k yearly est. Auto-Apply 60d+ ago
Financial Services Officer I- Newbury Park-Full Time
Logixbanking
Customer service representative job in Parksdale, CA
The Financial Services Officer I is responsible for working with new and existing members to identify their financial needs and assist them in selecting, from the Credit Union's offering of both depository and loan products, the financial products and services that best meet the identified needs.
Highlights
$44,990.40 + Incentives (Unlimited Cap On Incentives)
Day One Employee Benefits
Auto Discounts
Mortgage Discounts
Tuition Reimbursement
401K Company Match
Responsibilities
Develops member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs and assists them in the selection of the appropriate financial products and services.
Supports the achievement of the retail branch office sales goals through the personal selling of all offered financial products including; savings and other depository products; consumer loans (share secured loans, VISA cards, new & used auto loans); consumer loan insurance products (debt protection, credit life & disability, mechanical breakdown insurance, and GAP insurance) and Real Estate Mortgage Loans.
Assists members in the selection of, completion and submission of a real estate mortgage loans (purchase and refinances).
Uses credit scoring, sound lending practices, regulatory requirements and sound judgment to make lending decisions for the benefit of the membership; explains reasons for denials and explores options for members when loans are denied such as Credit Counseling rationale methods to improve FICO score.
Provides advice and assistance to members on budget counseling, consolidations, pay methods and other areas relating to member's financial needs.
Participates in marketing campaigns and member awareness seminars. Works with outside sources to generate additional business.
Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures as the relate to assigned products, including, but not limited to, Truth In Savings and Fair Credit Lending Practices and may assist with branch audits.
Executes the day-to-day elements of the Credit Union's Member Experience per established standards. This includes but is not limited to meeting new members at the Concierge station, offering them coffee or water, building rapport, assessing their financial needs though the Credit Union's Needs Assessment process. Fulfilling the members' initial need and setting an appointment for a follow up meeting to discuss their other financial needs.
Escorting the member all the way to the door and thanking them for their business and reaffirm their decision to do business with LFCU.
Directly responds to member's inquiries either in person, via telephone, mail or an internal referral.
Works with Branch Management in a team atmosphere for the promotion and growth of loan totals, provide information and feedback on branch goals to staff and generate referrals through coaching and encouragement of branch staff.
Processes member transactions efficiently, accurately, and in a timely manner including the opening of new accounts, consumer loan applications, loan fundings and completing all required related documentation. Responsible for quality and accuracy of all work performed.
Assists Sales Manager to develop and promote LFCU services to their existing Select Employee Groups (SEGs) for sign up events, benefit fairs and others.
Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork and may be required to participate in the training and development of other staff members.
May perform routine office and clerical duties such as: requisitioning supplies; maintaining accurate, current files; and other duties as may be assigned.
May maintain a cash drawer in accordance with assigned cash limits and policy and procedures. Balances own daily work and may assist with the daily branch balancing procedures and approval of transactions for tellers when the transaction is over the teller limit. Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Must be an actively registered Mortgage Loan Originator with the NMLS and display their unique identifying number on their LFCU business card and in their LFCU e-mail stationary and on other lending documents as required.
Must be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own reliable mode of transportation.
Must be willing to be assigned to another local branch as needed and that eligibility for a transfer after assignment is subject to Senior Management approval.
Must consistently report to work on time, as scheduled.
Qualifications Education
Bachelor's Degree (4 years) with business related emphasis a plus.
Experience
Minimum of 1 year experience, 3 years preferred of financial service officer and/or loan officer experience in a financial institution.
Knowledge, Skills & Ability
The FSO must:
Have a thorough working knowledge of depository & loan products, services, insurance of accounts, account vesting, consumer & mortgage lending principles & practices.
Knowledge of credit union documents, reports, policies and procedures a plus.
Obtain the following licenses, skills and authorities within 6 months of entering the position: Notary License, successful completion of New Accounts training and Membership Officer Authority, successful completion of Consumer Loan & RE Loan Officer training program and obtain RE Loan Officer designation.
Have a working knowledge of the Microsoft suite of Office products.
Experience using the Symitar Data system is considered a plus.
Be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own mode of transportation.
Be willing to be assigned to other local branches as needed.
Disclaimer
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
Base Pay USD $21.63/Hr.
$51k-85k yearly est. Auto-Apply 60d+ ago
Operational Branch Services Officer
Westamerica Bancorporation 3.6
Customer service representative job in Sanger, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customerservice guarantee.
Weekly Hours: 40
Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.
Essential Functions:
CustomerService
* Deliver 5 Points of Service to external customers. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
* Adhere to QIS standards minimum 95%.
* Actively contributes to team success through clear, effective communication with Co-workers.
* Make outbound service or sales calls via telephone and written correspondence as directed by CSM.
* Resolve customer problems and answer customer inquiries, ensuring superior customerservice standards are maintained.
Sales Support
* Meets goal of $110/FTE per month on average.
* Assist CSM with internal sales activity for new product and service referrals.
* Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts.
* Cross sell appropriate products and services to clients and prospects.
* Contributes to Key Initiatives.
Decision Making and Accountability
* Exercise sound judgment to protect Bank assets and control losses.
* Assist CSM with Audit readiness of branch.
* Coach / train staff.
* Meet attendance guidelines.
* Respond well to constructive feedback and work to correct any noted concerns.
* Support CSM with teller line coverage and schedules.
* Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
Security
* Adhere to Control Consciousness policies and procedures.
* Follow branch security procedures in opening, closing, and branch operations.
* Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
* Answer regulatory questions correctly during Audit/Branch Review.
Transaction Accuracy
* Meet established standards for accuracy and compliance with policies and procedures.
* Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits
Compliance Responsibilities
* Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
* Answer regulatory questions correctly during Audit/Branch Review.
Promotional Guidelines:
BSO's are eligible for promotion based upon the following minimum criteria:
* Must be in current position for six months.
* Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the "Minimum Monthly Referrals" matrix in Chapter 18 of the Operations Manual for current referral criteria.
* Must not have been on counseling for same six-month period.
* Performance appraisal does not contain a "below expectation" and/or "needs improvement" in any rated category.
* CSM may require additional training/classes based upon specific branch need.
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Equipment Used To Perform Functions:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window and Branch Capture equipment.
Decision Making: (Give examples of decisions and recommendations made by incumbent)
* Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
* Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.
Financial Impact:
Inaccurate transactions will impact branch's cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.
Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Good customer relations and basic math skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
* Accurately count and dispense funds to customer.
* Recognize opportunities to cross-sell products.
* Respond positively to challenging customers.
* Maintain established service standards.
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description
$16.90 - $19.21
$40k-56k yearly est. 1d ago
Care Coordinator-ECM - Delano CHC
Clinica Sierra Vista 4.0
Customer service representative job in Delano, CA
Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient.
As we grow our team, we are looking for individuals who believe the patient is always #1.
Why work for us?
* Competitive pay which matches your abilities and experience
* Health coverage for you and your family
* Generous number of vacation days per year
* A robust wellness plan and health club discounts
* Continuing education assistance to grow and further your talents
* 403(B) plan with company matching
Intrigued? We'd love to hear from you! Please review the job details below and then click "apply."
We're looking for someone to join our team as a Care Coordinator-ECM who:
The Care Coordinator will report to the Practice Manager. Care Coordination allows primary care physicians to use dedicated time to direct proactive care for their patients, uses staff support to conduct outreach, and leverages new panel-based information technology tools.
Essential Functions:
* Meet with all new patients, explaining PCP's, Patient Portal and all aspects to accessing care.
* Assign patients to provider panels ensuring balance.
* Receives monthly panel report and reviews PCP assignments.
* Determines continuity percentages for each provider - assure that majority of visits with PCP
* Resolves unassigned patients by reviewing appointment history (and possibly the clinical record) to determine appropriate assignment.
* Collaborates with appropriate site.
* communication with outside provider to ensure continuity.
* Proactively engage priority patients to promote availability of expanded access clinic and reduce unnecessary Emergency Room utilization.
* Run, manage and analyze standard CSV reports.
* Oversee and analyze data from assigned panels in regard to CSV-priority conditions. This includes the running of reports within the CSV computer structure, Excel etc.
* Responsible for clinic-wide compliance with CSV, PCMH, CMS, Meaningful Use and California Department of Public Health (CDPH) requirements.
* Clinic-wide required to meet or show consistent improvement on CSV clinical quality goals.
You'll be successful with the following qualifications:
* Education: Medical Assistant certification or program completion preferred.
* Computer proficiency: Excel, Word, Outlook, PDF, Electronic Health Records, etc.
* Bilingual (Spanish-English) preferred.
* Maintain excellent internal and external customerservice at all times.
* Maintain the highest degree of confidentiality possible when performing the functions of this department.
* Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
* Must be able to work independently, handling high volume and multiple tasks.
* Must be reliable with attendance.
* Must be highly organized and detail oriented.
* Possess knowledge of modern office equipment, systems and procedures.
* Ability to multi-task and work efficiently in a potentially stressful environment.
* Ability to apply common sense understanding when carrying out detailed written or oral instructions.
* Must have excellent verbal and written communication skills.
* Ability to effectively present information and respond to questions from internal and external customers.
* Must have a pleasant, professional attitude toward patients, providers, co-workers and superiors.
* Teamwork skills a must.
* Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval.
Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.
Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
$35k-41k yearly est. 12d ago
Participant Support Service Representative
Navia Benefit Solutions
Customer service representative job in Fresno, CA
This role is in office with a starting pay of $20.00 per hour
Nexus is one of the largest retirement plan administrators within California. We offer all of the passionate customerservice you get with a small organization paired with the efficiency of state-of-the-art and automated administration. Our team is growing every week, and we need some help.
The Participant Support ServicesRepresentative will multi-task, prioritize, and effectively communicate the Retirement Plan Benefits of each participant they speak with on the phone. A qualified candidate will be able to nurture and advocate for each diverse individual they encounter and demonstrate competence and expertise in the benefits we offer.
Essential Functions
Projects include:
Benefit processing for terminated participants.
Loan documents for active participants.
In-service distributions for active participants.
Post administration distributions to non-responsive participants.
Duties related to processing:
Taking calls from active or terminated participants regarding all benefit processing.
Making calls to participants and plan contacts regarding all benefit processing.
Accessing Vendor websites for balances and participant data.
Accessing Datair/FTW for balances and participant data.
Accessing PenChecks for balances and participant data.
Calendar follow up functions (for example, force out, cleanup of non-responders, etc.).
Creating Excel spreadsheets as needed for monitoring progress of projects.
Uploading Back up and pertinent documents related to benefit processing.
Follow up with PenChecks for reporting necessary to complete administration projects.
Corresponding with administration teams for clarification of projects and/or issues.
Requirements
Excellent written/verbal and mathematical skills.
Involve Manager/Supervisor as needed to resolve technical, service, and compliance issues to ensure client satisfaction without jeopardizing regulatory requirements and service standards.
Must be a team player, exhibit a good work ethic.
Initiative, creativity, and energetic active engagement in all work responsibilities.
Able to learn quickly on the job.
Assisting the client with the completion of the proper documents to process their distribution.
Expected to be flexible and adaptable while working in a fast-paced environment.
Have discretion regarding the sensitive information regarding distributions and personal information.
Demonstrated professional business skills and demeanor.
Excellent problem solving and decision-making skills.
Strong organizational and research skills.
Displaying outstanding professionalism and etiquette when interacting with clients and staff members.
Good telephone manners/skills.
Self-motivated, and organized.
A positive, friendly, and outgoing attitude required.
Reliable, responsible, honest, and trustworthy.
Professional attitude and professionalism.
Please visit our career page and apply directly: *********************************
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
$20 hourly Auto-Apply 1d ago
Guest Experience Representative
Robbins Brothers 3.5
Customer service representative job in Parksdale, CA
At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an Role
The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store.
The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store
function and is responsible for modeling, support and adherence to company policies, procedures, and values.
Guest Services
• Completes all required on-boarding and assigned training modules in the prescribed timeframe.
• Greets guests with a pleasant and professional demeanor.
• Promptly answers telephone calls according to established company guidelines.
• Demonstrates professional communication skills and responds to guests without delay.
• Interacts with guests in a caring and professional manner with verbal and written communication.
• Replies promptly to guests questions and requests, works continuously to exceed their expectations.
• Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines.
• Ensures all guests information is captured and entered into store systems.
• Demonstrates superior guest service when delivering new purchases or repaired jewelry.
• Provides quality care assurance to guests and acknowledges concerns.
• Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover.
Service Orientation
• Greets guest, makes a positive impression, and builds rapport.
• Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up.
• Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures.
• Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures.
• Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store.
• Determine guests' buying behavior, introduce Robbins Brothers promotions.
• Collaborates and brainstorms with team members, knows when to transition guest to colleague.
• Prioritizes tasks and manages time effectively to meet expectations, deadlines, and
targets.
• Practices all aspects of guest relationship management.
• Assists guest experience manager with social medial responsibilities.
Store Operations
• Adheres to office opening and closing procedures as required by the company policy.
• Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies.
• Accurately enters the point of sale (POS) transaction into the system.
• Ensures merchandise case counts are accurate by following the required company processes.
• Accurately creates move orders and enters transactions into merchandise system.
• Adheres to corporate directed merchandise price changes, ensure process and procedures are followed.
• Examine daily jewelry repair logs and reconcile completed work.
• Reconcile certificate of replacement value documents and ensure accuracy.
• Reads and responds to all office emails in a timely and professional manner.
• Adheres to shipping and receiving policies and demonstrates required procedures for the same.
Store and Office Maintenance
• Maintains merchandise display cases throughout the day.
• Orders office supplies to maintain stock as required.
• Stock the guest lounge as required.
• Maintain store collateral supplies.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to company policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc.
• Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue.
• Acts in the best interest of the guests, team, and company.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator
Compensation: Hourly
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation Shift:
• Day shift
• Evening shift
• Weekends Experience:
• Customerservice: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred)
$32k-37k yearly est. Auto-Apply 60d+ ago
Inside Sales Representative- Polymershapes
Plastics Family Americas
Customer service representative job in Fresno, CA
Inside Sales Representative
About the role:
The Inside Sales Representative is the backbone of our sales force. You will consult with new and existing customers to build your book of business through providing outstanding service to meet their plastics needs. The Inside Sales Representative at Polymershapes will represent and sell the most extensive selection of trusted performance plastics brands, a solution-oriented strategy, and an unmatched commitment to our customers.
What you'll do:
Build and maintain strong customer relationships, loyalty, and retention through exceptional sales and service
Generate quotes, process orders, and follow-up with customers after orders close to ensure utmost satisfaction
Provide information regarding our products and services to inquiring customers
Place outbound calls to new and existing accounts identifying opportunities, decision maker(s), and related customerservice needs
Collaborate with office and warehouse team members to confirm that orders are processed with accuracy and efficiency
Work in concert with the outside sales force to proactively increase market share
Assist with inventory management based on customer needs
Perform other duties as assigned
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!
What you'll need:
Strong business writing and verbal communication skills
Positive and enthusiastic attitude with an eagerness to learn and grow
Ability to work in an active, team-selling environment where priorities are continually changing
Exceptional interpersonal and negotiation skills
Excellent computer skills
High level of honesty and integrity
High School Diploma or GED required
(Preferred) BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience
(Preferred) Plastics/industrial distribution experience
(Preferred) 1 year or more of commercial experience
What you'll get:
Competitive base salary + bonus (profit sharing)
Paid vacation, holidays, sick days, and personal business days
Full benefits package (medical, dental, vision, short-term and long-term disability)
401k + company match; 8% matched up to 4% (US employees)
RRSP + company match; 8% max matched up to 4% (Canadian employees)
Tuition reimbursement
Paid parental leave
Opportunity for growth
Who are we?
Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80+ stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners.
We have plastic distribution's most knowledgeable and highly trained sales and customerservice team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions to our customers because at Polymershapes, You're the Center of All We Do!
What makes Polymershapes a great place to work?
We invest in YOU. Our team is dedicated to supporting new members as we expand. We have a broad mix of experience levels and tenures and therefore aspire to build an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional, enabling them to take on tasks that are more complex in the future.
Exposure to sales and executive leadership
Protected territories that are assigned exclusively to you
Ongoing qualified leads
Defined career paths that promote growth and advancement
“We are employees that wear many hats, and there are no two days that are alike. With such a diverse work environment, there leaves zero opportunity to feel daunted by work life. Whether that be an item that needs to be fabricated, an order that needs to fulfilled, or a customer's wildest idea that needs to be brought to life; we are there to make it happen.”
-Jack Nowaczewski | Inside Sales Representative, Knoxville
$41k-71k yearly est. Auto-Apply 60d+ ago
Financial Services Representative State Farm Agent Team Member
Isaiah Tovar-State Farm Agent
Customer service representative job in Dinuba, CA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Self-motivated
Proactive in problem solving
Dedicated to customerservice
Bilingual - Spanish preferred
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
$33k-52k yearly est. 28d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Hanford, CA?
The average customer service representative in Hanford, CA earns between $28,000 and $47,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Hanford, CA
$36,000
What are the biggest employers of Customer Service Representatives in Hanford, CA?
The biggest employers of Customer Service Representatives in Hanford, CA are: