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Customer Service Representative Jobs in Helena, MT

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  • Patient Access Specialist

    The Staff Pad

    Customer Service Representative Job In Helena, MT

    Job Description: Patient Access Specialist The Staff Pad has partnered with a client in Montana who has a vision to be the gold standard for Healthcare. We are searching for a Patient Access Specialist to support the organizations mission. As a Patient Access Specialist, you'll play a key role in ensuring a seamless and patient-centered experience at a specialty clinic. This position requires a welcoming demeanor and strong communication skills, as you will often provide the first impression for patients accessing healthcare services. Responsibilities include collecting demographic and insurance information, processing copayments, scheduling appointments, and ensuring accurate registration to support efficient patient flow. Responsibilities: Greet and assist patients, ensuring a positive first impression and optimal satisfaction. Obtain and verify patient demographic and insurance information with precision for accurate reimbursement. Manage patient registration and appointment scheduling, keeping clinic operations running smoothly. Handle incoming calls, address inquiries, collect copayments, and update schedules. Guide patients with preparation instructions, arrival times, and payment expectations to ensure a successful visit. Maintain a thorough knowledge of policies, patient rights, HIPAA, and other key information to educate patients or refer them to appropriate resources. Work with patients, provider offices, and care teams to support appointment coordination and follow-up care. RequirementsQualifications: High school diploma, GED, or HiSET GED preferred. 1-2 years of experience in hospital admissions, provider offices, or a customer service role in healthcare preferred. Familiarity with medical terminology and healthcare scheduling systems is an asset. Excellent interpersonal skills and the ability to manage multiple tasks in a fast-paced environment. PandoLogic. Category:Administrative, Keywords:Medical Receptionist, Location:Helena, MT-59604
    $30k-37k yearly est. 1d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer Service Representative Job In Helena, MT

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336832 **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 02/15/2025
    $77.3k-103.1k yearly 6d ago
  • Customer Service Advisor Trainee- InsuraMatch

    Travelers Insurance Company 4.4company rating

    Customer Service Representative Job In Helena, MT

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Service **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $36,300.00 - $60,000.00 **Target Openings** 1 **What Is the Opportunity?** Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time. Classroom Training Schedule: 9AM - 5:30PM EST. Monday - Friday for first 4 weeks of employment Post Training Schedule: 11:30AM - 8:00PM EST with rotating remote Saturdays 9AM - 5:30PM EST (every 4th Saturday) Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Customer Service Advisor will: -Assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. -Responds to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. -Handles a high volume of inbound calls. -Processes policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. -Exercises good judgment, flexibility and friendliness in their interactions. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others. **What Will You Do?** + Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts. + Learns how to deliver first call resolution to make it easy for the customer. + Learns how to respond to customer/agent requests for quotes or changes to existing policies. + Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance. + Learn how to ensure current and complete documentation of all account notes. + Upon completion of training, this role will: + Assist customers with simple intent calls. + Accurately enter and update policy information into the various processing systems and handle phone inquiries. + Develop and foster Agent/Company Relationships. + Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. + Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time. + Resident Property and Casualty or Personal Lines Insurance License preferred. + A Bachelor's degree from an accredited four-year college or university is a plus. + Prior insurance and/or call center experience preferred. + Previous customer service experience preferred. + High energy and motivation to follow up and take ownership. + Flexibility and ability to work under pressure. + Excellent communication, organization, and interpersonal skills. + Willingness and ability to learn new functions within the Customer Solutions Center. **What is a Must Have?** + High school diploma or GED required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $36.3k-60k yearly 13d ago
  • Bilingual Customer Support Rep.

    Vontier

    Customer Service Representative Job In Helena, MT

    Customer Service is the critical link to strong communication between the sales field and Matco Tools Corporate Offices. The CSR provides the infrastructure which supports our Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing correct product information, pricing, and product availability. The CSR informs the field of daily customer service promotions along with providing them with error free orders. + Take calls coming in from an automated dialer from Spanish-speaking (and English) end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. + **Speak FLUENT Spanish and English (required).** + The primary region customer calls come from is - Puerto Rico. + Handle all inbound calls from our internal and external sources. + This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. + Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information about our other suppliers. + Input orders utilizing internal ordering software systems. + Work cross-functionally with subject matter experts to resolve open questions. + Other responsibilities as assigned. **QUALIFICATIONS:** + Basic use of PC and keyboard + **Speak FLUENT Spanish and English (required).** + Effective verbal and written communication skills - in Spanish. Must be able to fluently speak Spanish + Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude + Ability to empathize with customer concerns while maintaining a professional demeanor + Ability to learn quickly on the job + Ability to multi-task in a fast-paced office environment + Ability to answer calls as a primary function of the position _The base compensation for this position is at an hourly $18 per hour._ **WHO IS** **MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **\#LI-KS1** **\#LI-Remote** "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $18 hourly 8d ago
  • Customer Service Representative

    Govcio

    Customer Service Representative Job In Helena, MT

    GovCIO is currently hiring for a Customer Service Representative.This position is a fully remote role. **Responsibilities** + Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet. + Responds to escalated and complex inquiries on a broad scope of topics. + Tasks may require simple adaptation and interpretation of provided reference materials. **Qualifications** Required Skills and Experience + High school diploma + Clearance Level: Must be able to obtain a Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $27.00 - USD $27.00 /Hr. Submit a referral to this job (************************************************************************************************************************************ **Location** _US-Remote_ **ID** _2025-5512_ **Category** _Administrative Services/Customer Support_ **Position Type** _Full-Time SCA_
    $27 hourly 8d ago
  • Care Coordinator

    Cardinal Health 4.4company rating

    Customer Service Representative Job In Helena, MT

    **_What Individualized Care contributes to Cardinal Health_** Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient. **_Job Summary_** The Coordinator, Individualized Care supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits, and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and dispense of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides a positive patient experience. This role answers inbound questions and provides customer service and technical expertise to parties. **_Responsibilities_** + Maintains a current and in-depth understanding of patient therapy's, prior approval and reimbursement processes and details of health care plans. + Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge. + Meets key performance indicators including service levels, call volumes, adherence and quality standards. + Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries. + Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information. + Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership. **_Qualifications_** + 1-3 years of experience, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, between the hours of 7:00am- 7:00pm CST. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $18.10 per hour - $25.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/22/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $18.1-25.8 hourly 22d ago
  • Store Customer Service Specialist

    Paint Stores Group

    Customer Service Representative Job In Helena, MT

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish
    $27k-35k yearly est. 22d ago
  • Call Center CSR Representative - Medicaid Provider Support (Onsite)

    Conduent Incorporated 4.0company rating

    Customer Service Representative Job In Helena, MT

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Position is ONSITE Hourly rate $16.75 Hours: M-F 8am - 5pm Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings for Call Center Customer Service Representatives. This is a great opportunity to learn Medicaid Provider support and the medical eligibility and claims process! Summary: * Using a computerized system, responds to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. * Gathers information, assesses caller needs, research and resolves inquiries and documents calls. * Provides clear and concise information regarding provider claim status, eligibility and provider enrollment status. * Follows documented policies and procedures including call handling and escalations. * Overall acts as an advocate for the Medicaid provider to ensure their needs are met. What You Get: * Full-time employment with benefits. * Standard scheduled: 8am - 5pm Monday through Friday. * Substantial call center and customer service training. * Great work environment with career growth. Additional Duties as Assigned: * Verify documentation and images. * Attend scheduled staff meetings. * Complete required assigned training. * Track daily task for quality review. Requested Skills: * Positive and energetic attitude. * Ability to communicate clearly and confidently. * Ability to multi-task and manage time effectively. * Attention to detail, grammar, and spelling accuracy. Preferred Experience: * One year of medical insurance or medical office experience. * Computer system experience with data entry and database documentation knowledge. * Call center or professional office experience. Hours and Additional Information: * Limited physical requirements: Typical office environment. Phone and keyboard for periods of time. * Must be at least 18 years of age with a high school diploma or GED. * Must pass a criminal background check and drug screening. This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.75 per hour. At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccinations for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $16.8 hourly 60d+ ago
  • Customer Care/Call Center Specialist

    MMC Group 4.5company rating

    Customer Service Representative Job In Helena, MT

    Job Title: Call Center Customer Service Representative - Member Support Pay Rate: $16.00 per hour Schedule: Monday through Friday, 8:00 AM - 5:00 PM Location: Fully Onsite in Helena, MT 59602Are you ready to grow your career in a dynamic, fast-paced environment? We're looking for a dedicated Call Center Customer Service Representative - Member Support to join our team! This is a fantastic opportunity to gain valuable experience in Medicaid member support, medical eligibility, and the claims process.What You'll Do: As a member of our team, you will: Use a computerized system to respond to Montana Medicaid member inquiries in a call center environment, following standard scripts and procedures. Gather information, assess caller needs, research and resolve inquiries, and document calls thoroughly. Provide clear and concise information regarding member eligibility, passport provider changes, and member benefits. Follow documented policies and procedures, including call handling and escalations. Act as an advocate for Medicaid members, ensuring their needs are understood and addressed. What We're Looking For:Requested Skills: A positive and energetic attitude. Clear and confident communication skills. Strong multitasking and time management abilities. Attention to detail with excellent grammar and spelling accuracy. Preferred Experience: One year of medical insurance or medical office experience. Proficiency in computer systems, including data entry and database documentation. Prior call center or professional office experience is a plus. Why Join Us? Growth Opportunity: Gain valuable experience and develop skills in healthcare support. Structured Environment: Work in a professional, collaborative setting with a consistent schedule. Meaningful Work: Advocate for Medicaid members and help them navigate critical healthcare processes. If you're a self-motivated individual with strong communication and organizational skills, we want to hear from you! Apply today and start your journey in Medicaid member support in Helena, MT 59602.
    $16 hourly 8d ago
  • 15.00 Customer Service Rep(07004) - 700 N Last Chance Gulch

    Domino's Franchise

    Customer Service Representative Job In Helena, MT

    $15.00 plus tips Description Department: Store Operations Job Title: CSR - Insider FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager - secondary report Direct Reports: N/A Indirect Reports: N/A Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. You'll love the buzz of friendly competition. There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you'll be responsible for making our great pizzas. As a CSR you'll still help out with pizza making, but you'll be more about front-line customer care. Many Team Members began their careers as CSRs and Pizza Makers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino's; go somewhere else to be average. Pizza Maker responsibilities: · Making Domino's high quality pizzas · Food and portion control · Hygiene and food safety · Food preparation · Taking customer orders and up selling · General cleaning & organization duties CSR responsibilities: · Taking orders over phone and in person · Greeting customers within 10 seconds · Building relationships with customers · Up selling · Cash handling · Keeping the customer area clean · Assisting Pizza Makers with toppings and dough. If you've got your eye on developing a rewarding Domino's career, or you're just looking to earn some extra dollars in your spare time - there's something for everyone in-store. Perks of the job: From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. Domino's in-store staff enjoy: · Greater variety · Smaller teams, make friends easier · Flexible hours · Fast career progression · Training opportunities & rewards Minimum requirements and expectations: A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need: · An EXCEPTIONAL and POSITIVE attitude · You must be 16 years of age or older. · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) · Must be able to make correct monetary change · Verbal, writing, and telephone skills to take and process orders · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed · Ability to enter orders using a computer keyboard or touch screen · Ability to comprehend and give correct written instructions · Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person · Talking and hearing on telephone · Near and mid-range vision for most in-store tasks · Depth perception · Ability to differentiate between hot and cold surfaces · The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. · Ability to stand for long periods of time: Most tasks are performed from a standing position. Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-36k yearly est. 18d ago
  • Customer Service Representative

    Skyservice Business Aviation Inc.

    Customer Service Representative Job In Helena, MT

    SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: *************************** YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams! LOCATION: Helena, MT 59601 PURPOSE: Skyservice Business Aviation Inc. Helena is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company - our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs. SUMMARY OF RESPONSIBILITIES: Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; Ensure communication and coordination between customers, lineservice crew and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly; Answer the general number phone lines and forward calls to the the appropriate person; Fill out digital forms for new clients and actively promote additional aircraft services and products; Respond to customer email inquiries in a timely and courteous manner; Complete daily invoicing and data entry for various vendors and customers; Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made; Other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED: High school diploma/GED required; Aviation experience preferred, but not required; Intermediate computer skills; Excellent communication skills; Excellent customer service skills; Ability to multitask; Strong conflict resolution skills; Maintain a professional demeanor and appearance at all times; Weekend availability and willingness to work overtime during peak seasons. OTHER REQUIREMENTS: Be at least 18 years of age; Legally entitled to work in the United States; Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass. SCHEDULE: Rotational shift that are 8 hour in length. BENEFITS: 401(k) plan with employer match; Health, dental and vision insurance; Life insurance; Paid time off; Tuition reimbursement. Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
    $28k-36k yearly est. 14d ago
  • Customer Service Representative

    Skyservice

    Customer Service Representative Job In Helena, MT

    at Skyservice Business Aviation SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: *************************** YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams! LOCATION: Helena, MT 59601 PURPOSE: Skyservice Business Aviation Inc. Helena is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company - our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs. SUMMARY OF RESPONSIBILITIES: Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; Ensure communication and coordination between customers, lineservice crew and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly; Answer the general number phone lines and forward calls to the the appropriate person; Fill out digital forms for new clients and actively promote additional aircraft services and products; Respond to customer email inquiries in a timely and courteous manner; Complete daily invoicing and data entry for various vendors and customers; Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made; Other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED: High school diploma/GED required; Aviation experience preferred, but not required; Intermediate computer skills; Excellent communication skills; Excellent customer service skills; Ability to multitask; Strong conflict resolution skills; Maintain a professional demeanor and appearance at all times; Weekend availability and willingness to work overtime during peak seasons. OTHER REQUIREMENTS: Be at least 18 years of age; Legally entitled to work in the United States; Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass. SCHEDULE: Rotational shift that are 8 hour in length. BENEFITS: 401(k) plan with employer match; Health, dental and vision insurance; Life insurance; Paid time off; Tuition reimbursement. Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
    $28k-36k yearly est. 14d ago
  • Customer Service Representative

    Cai 4.8company rating

    Customer Service Representative Job In Helena, MT

    **Job ID Number** R4641 **Employment Type** Full time **Worksite Flexibility** Remote We are looking for a motivated Customer Service Representative ready to take us to the next level! If you are located in North Carolina, have prior experience in a healthcare customer service environment, and are looking for your next career move, apply now! **Job Description** We are looking for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This position is a **3+ month contract** and **remote** . **Must reside in North Carolina.** **What You'll Do** + Respond to provider questions, emails, and calls in a timely and professional manner + Assist with navigating and resolving a variety of issues, including claims and continuity of care + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties + Manage a high volume of inbound and outbound calls with efficiency and courtesy + Maintain detailed records of interactions, transactions, and comments + Collaborate with Provider Relations and Contracts teams to ensure seamless service + Contribute to team efforts by accomplishing related results as needed **What You'll Need** Required: + High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred + Experience in customer service, ideally in a healthcare setting + Strong communication skills, both verbal and written + Ability to handle stressful situations with patience and professionalism + Proficiency with computers and typical office software + Knowledge of healthcare systems and terminology is a plus + Flexibility to work holidays and extended hours as required by the Department **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Must be able to communicate with customers/team members in English over the phone and in person + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
    $31k-36k yearly est. 15d ago
  • Inside Sales Representative

    Crescent Electric Supply Company 4.2company rating

    Customer Service Representative Job In Helena, MT

    As an Inside Sales Representative, you will be responsible for responding to customer inquiries, closing profitable sales orders, and processing orders received. This includes reviewing orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order. Primary Duties: Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available. Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company. Work with branch personnel to provide competitive quotations. Qualifications: High school diploma or general education degree (GED). Sales experience preferred and/or training; or equivalent combination of education and experience. Physical Demands: Often standing, walking, bending, reaching, climbing, and stooping. Occasional sitting, talking/hearing. The use of hands/fingers are often needed. Lifting and Carrying Physical Demands: Continuous lifting and carrying 1-20 lbs. Frequent lifting and carrying 21-50 lbs. Occasional lifting and carrying 51-100 lbs. Assistance of a buddy-lift or a mechanical device is advised. #LI-CEW #Careerswithcrescent Total Rewards and Benefits Crescent Electric's compensation package includes an array of top-tier benefit options, including: Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods. Excused Absence time off and Paid Time Off (PTO). Company-paid holidays. Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage. Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company's 401(k) plan once they achieve 90 days of employment. Family Owned. Culture of Quality. Opportunities to Advance. Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together. Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact **************
    $49k-60k yearly est. 30d ago
  • Treatment Service Specialist - School-Based Services (Helena, MT)

    Aware 4.3company rating

    Customer Service Representative Job In Helena, MT

    If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a treatment service specialist. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE. Responsibilities: · Provide direct services to children with special needs in the school setting. · Collaborate with parents, teachers, and school personnel to develop and implement individualized plans. · Communicate behavioral and emotional observations to the treatment team and participate in team building meetings and activities. · Utilize a wrap-around approach to ensure the child's success in both the school and home setting. · Assist youth in developing coping skills, social/recreational skills, independent living skills, mediation and conflict resolution skills, and problem-solving skills. Excited to join our organization?AWARE's treatment service specialists earn $19.75-$21.92 per hour.To learn more please visit AWARE. Requirements Talents, skills, and abilities: · A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience. · Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system. · The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions. · High School Diploma or HSE is required, along with past employment experience. · Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record. · Must have an acceptable criminal and protective services background check. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: · Annual raises · Tuition Reimbursement · Health Insurance · Dental/Vision Insurance · 401(k) with company match · Life Insurance · Wellness programs · Generous paid time off
    $19.8-21.9 hourly 60d+ ago
  • Customer Support Representative

    Vontier

    Customer Service Representative Job In Helena, MT

    **Customer Service Representative 10:00 AM - 6:30 PM** Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options for career exploration, and enhanced customer service skills. **WHAT YOU WILL DO** + Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. + Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. + Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. + Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. + Input orders utilizing internal ordering software systems. + Engage closely with the Customer Service team to resolve open questions. + Work cross-functionally with subject matter experts to resolve open questions. + Other responsibilities as assigned. **QUALIFICATIONS:** + High school diploma or GED equivalent + Must be able to work 10:00 - 6:30 PM ET. + 1+ years of call center experience or equivalent experience in dealing with customers + On-the-job experience in working with general automotive mechanics a plus + ASE certification, automotive experience, tool experience, or related trade school degree a plus _The base compensation for this position is at an hourly $17 per hour._ **WHO IS** **MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . \#LI-KS1 \#LI-Remote "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $17 hourly 8d ago
  • Customer Service Representative

    Govcio

    Customer Service Representative Job In Helena, MT

    GovCIO is currently hiring for a Customer Service Representative. This position is a fully remote role. **Responsibilities** + Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet. + Responds to escalated and complex inquiries on a broad scope of topics. + Tasks may require simple adaptation and interpretation of provided reference materials. **Qualifications** Required Skills and Experience + High school diploma + Clearance Level: Must be able to obtain a Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $24.00 - USD $24.00 /Hr. Submit a referral to this job (************************************************************************************************************************************ **Location** _US-Remote_ **ID** _2025-5495_ **Category** _Administrative Services/Customer Support_ **Position Type** _Full-Time SCA_
    $24 hourly 9d ago
  • Call Center CSR Representative - Medicaid Provider Support (Onsite)

    Conduent 4.0company rating

    Customer Service Representative Job In Helena, MT

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Position is ONSITE** Hourly rate $16.75 Hours: M-F 8am - 5pm Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings for Call Center Customer Service Representatives. This is a great opportunity to learn Medicaid Provider support and the medical eligibility and claims process! **Summary:** + Using a computerized system, responds to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. + Gathers information, assesses caller needs, research and resolves inquiries and documents calls. + Provides clear and concise information regarding provider claim status, eligibility and provider enrollment status. + Follows documented policies and procedures including call handling and escalations. + Overall acts as an advocate for the Medicaid provider to ensure their needs are met. **What You Get:** + Full-time employment with benefits. + Standard scheduled: 8am - 5pm Monday through Friday. + Substantial call center and customer service training. + Great work environment with career growth. **Additional Duties as Assigned:** + Verify documentation and images. + Attend scheduled staff meetings. + Complete required assigned training. + Track daily task for quality review. **Requested Skills:** + Positive and energetic attitude. + Ability to communicate clearly and confidently. + Ability to multi-task and manage time effectively. + Attention to detail, grammar, and spelling accuracy. **Preferred Experience:** + One year of medical insurance or medical office experience. + Computer system experience with data entry and database documentation knowledge. + Call center or professional office experience. **Hours and Additional Information:** + Limited physical requirements: Typical office environment. Phone and keyboard for periods of time. + Must be at least 18 years of age with a high school diploma or GED. + Must pass a criminal background check and drug screening. This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.75 per hour. At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccinations for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $16.8 hourly 60d+ ago
  • One Call Specialist I

    Lumen 3.4company rating

    Customer Service Representative Job In Helena, MT

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts. **The Main Responsibilities** + Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. + Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. + Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed. **What We Look For in a Candidate** **Minimum:** + Ability to work 24/7/365 flexible hours as needed + Must be able to demonstrate knowledge and abilities. + One or a combination of any of the following: + Associates degree in a Networking, Business or related field + Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties. + Certification (e.g. A+) + Customer Service and/or Project Management + 2+ years of military experience in a technical or support specialty **Preferred:** + Ability to work in a team environment and communicate with customers in a professional manner + An accurate and methodical approach + Good problem-solving skills + The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment + Above average mathematical acumen + PC skills and be well versed in MS Windows and Office applications + Good communications skills and customer care skills + Attention to detail + Ability to plan your work and meet deadlines + Ability to work independently, as well as part of a team + Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $37,000 - $46,250 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $38,850 - $48,563 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $40,793 - $50,991 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336577 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. **Application Deadline** 02/19/2025
    $40.8k-51k yearly 8d ago
  • Inside Sales Representative

    Crescent Electric Supply Co 4.2company rating

    Customer Service Representative Job In Helena, MT

    As an Inside Sales Representative, you will be responsible for responding to customer inquiries, closing profitable sales orders, and processing orders received. This includes reviewing orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order. Primary Duties: Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available. Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company. Work with branch personnel to provide competitive quotations. Qualifications: High school diploma or general education degree (GED). Sales experience preferred and/or training; or equivalent combination of education and experience. Physical Demands: Often standing, walking, bending, reaching, climbing, and stooping. Occasional sitting, talking/hearing. The use of hands/fingers are often needed. Lifting and Carrying Physical Demands: Continuous lifting and carrying 1-20 lbs. Frequent lifting and carrying 21-50 lbs. Occasional lifting and carrying 51-100 lbs. Assistance of a buddy-lift or a mechanical device is advised. #LI-CEW #Careerswithcrescent Total Rewards and Benefits Crescent Electric's compensation package includes an array of top-tier benefit options, including: Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods. Excused Absence time off and Paid Time Off (PTO). Company-paid holidays. Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage. Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company's 401(k) plan once they achieve 90 days of employment. Family Owned. Culture of Quality. Opportunities to Advance. Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together. Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact **************
    $49k-60k yearly est. 14d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Helena, MT?

The average customer service representative in Helena, MT earns between $25,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Helena, MT

$31,000

What are the biggest employers of Customer Service Representatives in Helena, MT?

The biggest employers of Customer Service Representatives in Helena, MT are:
  1. U-Haul
  2. Highmark
  3. Conduent
  4. Domino's Pizza
  5. Govcio
  6. CAI
  7. Pizza Hut
  8. Sharecare
  9. Evolent Health
  10. Crash
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