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Customer Support Representative
Epitec 4.4
Customer service representative job in Smyrna, TN
Epitec is seeking a Dealer Chat Agent to join our automotive client's team. As a Dealer Chat Agent, the candidate will provide live chat assistance to dealers, offering general support and playing a key role in client programs.
This is an ongoing W2 contract
This is a hybrid position in Smyrna, TN (Mon - Thurs onsite, Fri remote)
This position offers $25/hour, 10 days PTO, 16 Paid Holidays, medical contributions (if desired), dental/vision, 401k retirement savings plan
Top Responsibilities
Provide real‑time chat support to dealership service, parts, and warranty teams, addressing general maintenance, service, and repair inquiries.
Navigate and research Service Manuals, TECH LINE cases, ASIST, and internal resources to deliver accurate guidance.
Support the LenZ program, including onboarding new dealers, managing enrollments, assisting with platform usage, and promoting proper adoption.
Document and manage all support cases, updating Salesforce reports/dashboards and ensuring accurate recordkeeping.
Create and update PowerPoint presentations, Excel reports, meeting materials, and other documentation for internal teams and leadership.
Provide non‑diagnostic technical assistance to dealers via outbound calls and initiate Tech Link remote sessions for PC and technical issues.
Assist with departmental initiatives including PEEK training coordination, Tech Alerts creation, and other support tasks as assigned.
Top Qualifications
2+ years of experience in a professional environment; automotive service, parts, or IT support experience strongly preferred.
Strong interpersonal and communication skills with the ability to manage multiple time‑sensitive tasks.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); Salesforce experience preferred.
Ability to learn and use department applications such as CONSULT, Webex, ASIST, EPC, and NNAnet.
Typing speed of 40+ WPM and strong documentation habits.
High school diploma required; AA degree or relevant technical coursework preferred.
Strong problem‑solving skills with the ability to view decisions from the customer's perspective and recommend appropriate actions.
$25 hourly 2d ago
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Customer Service Representative - State Farm Agent Team Member
Andrew Felder-State Farm Agent
Customer service representative job in Goodlettsville, TN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$26k-34k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Abe Barwegen-State Farm Agent
Customer service representative job in Hendersonville, TN
Benefits:
License Reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Abe Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$26k-34k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Caroline Pistole-State Farm Agent
Customer service representative job in Franklin, TN
Benefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Caroline Pistole - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$26k-34k yearly est. 2d ago
Customer Service Representative
Caliber Collision Repair Services 3.7
Customer service representative job in Brentwood, TN
Caliber Collision has an immediate job opening for a CustomerServiceRepresentative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customerservice to internal and external customers, monito CustomerServiceRepresentative, CustomerService, Representative, Retail, Service
$26k-34k yearly est. 7d ago
Customer Service Associate (Restaurant) - Closing
Taco Bell-Russellville, Ky 4.2
Customer service representative job in Russellville, KY
Learn More About the MRCO Family at ******************** with benefits that include Competitive Pay, Optional Daily Pay, Flexible Scheduling, Paid Time Off, Free Meal During Shift, and Career Path Opportunities! The Taco Bell Team Member is the first face that customers see when they walk through the door or the first voice they hear when they place a drive-thru order so YOU will set the tone for the Taco Bell customer experience and bring the great Taco Bell tastes to life. This is a very important job for a friendly, helpful individual who enjoys working in a fast-paced environment and paying attention to detail. Key responsibilities include taking orders or preparing food, assisting in resolving any service or food issues, maintaining food-safety standards and maintaining a clean, safe work and dining environment. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping. A successful candidate will have a clean and tidy appearance, good work habits, and a positive attitude. If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the place to learn, grow and succeed! Attendance - Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. - Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy - Takes action without being told, goes beyond what is simply required and maintains a high activity level. - Works the positions to Brand Standards, whether it is a cashier or cook (Food or Service Champion) EEO - MRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRCO will not tolerate discrimination or harassment based on any of these characteristics. MRCO encourages applicants of all ages (16 or older). Benefits - Competitive Pay - Early Pay with the Rain App - Flexible schedule - Paid Time Off - Free meal during shift - Career Path Opportunities - 401k, Health/Dental/Vision "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
$23k-29k yearly est. 1d ago
Youth Services Officer
Montgomery County Government 4.2
Customer service representative job in Clarksville, TN
This position is responsible for those requirements under TCA 37-1-105 along with managing the court dockets for the Juvenile Court Judges to ensure the judicial process is well managed and efficient.
Minimum Experience: Two (2) years of experience in criminal justice, law enforcement, or counseling case management experience preferred.
Minimum Education: Bachelor' degree from an accredited college or university in Criminal justice, Sociology, Psychology, Social Work, or related area.
Certifications, Licenses:
Must have dependable transportation.
A pre-employment criminal background check is required.
GENERAL POSITION DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
Responsible for making judgments and critical independent decisions on juveniles and families during counseling sessions.
Responsible for doing intakes, informal adjustments, juvenile warning citations, and cross-training to facilitate as the chair for Foster Care Review Boards.
Completes CANS assessments for a juvenile when required.
Facilitates Foster Care Review Board when required.
Attends Court and makes recommendations to the judges.
Advises judges, law enforcement, attorneys, and families as to what resources are available in the community for juveniles and their parents or guardians.
Administers Drug testing.
Takes on-call duty which is 24/7 one week every 8-10 weeks.
Inputs required data on the Quest data computer system for court orders and judicial notes.
Attends and provides information for community and County committees.
Other duties as assigned.
FISCAL RESPONSIBILITIES
This position has no fiscal responsibilities.
COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:
Represents the Department and County to other County staff and members of the public.
Provides quality customerservice to individuals needing directions or assistance.
Demonstrates the organization's Core Values and adherence to the Ethics policy.
SUPERVISORY RELATIONSHIPS:
Works under close supervision but as the incumbent becomes more skilled in procedures and practice, supervision is more general. This position has no supervisory responsibilities but is expected to demonstrate leadership.
JOB QUALIFICATIONS - KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
State and County Laws and Regulations regarding juvenile offender processes and procedures.
Court procedures and legal requirements for supervising the offenders.
Legal requirements including privacy, resident rights, confidentiality, and non-discrimination.
The County and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
Administrative policies and procedures of the County.
Current office practices and procedures.
Computer software consistent for this position.
Skill in:
Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Applying judgment and discretion in resolving problems and interpreting policies and regulations.
Ability to:
Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Establish and maintain accurate records of assigned activities and operations.
Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Perform mathematical calculations required of this position.
Communicate clearly and concisely, both orally and in writing.
Relate to clients in stressful or crisis situations.
Think quickly, maintain self-control, and adapt to stressful situations.
Analyze facts and to exercise sound judgment in arriving at conclusions.
Maintain professionalism at all times.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.
Ability to work the allocated hours of the position and respond after hours as needed.
WORK ENVIRONMENT:
Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions.
PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.
Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Use and normal maintenance of office machines, (copier, computer, printer, etc.).
Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.
Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
Ability to recognize occupational hazards in work activities and take safety precautions.
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
$38k-47k yearly est. 5d ago
Branch Customer Service & Sales Representative - Cool Springs, TN
The Auto Club Group 4.2
Customer service representative job in Brentwood, TN
Why Choose a Career with the AAA The Auto Club Group (ACG
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Branch CustomerService and Sales Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
A DAY IN THE LIFE of a Branch CustomerService and Sales Representative
The Auto Club Group is seeking prospective Member Representative I's or Branch CustomerService and Sales Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information
Respond to customer inquiries and refer to senior staff or agent when appropriate
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch CustomerService and Sales Representatives earn a competitive hourly wage of $13.67- $21.26 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
High School Diploma or equivalent
Work Experience:
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customerservice goals
Successful candidates will possess:
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customerservice (on phone or in person) and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customerservice environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
#LI-AM1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$13.7-21.3 hourly 3d ago
Customer Service & Support
Recovery Service Group
Customer service representative job in Gallatin, TN
Job Description: CustomerService & Support
The CustomerService and Support Representative will be expected to treat customers with care and respect. Our goal is to solve customer problems for them, with as little disruption to the customer as possible.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers through the buying process
Analyze and report issues to team leads
Update our internal databases with information about products and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new features and functionalities of the website and app
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with team leads.
Qualifications
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling tough cases
$24k-34k yearly est. 7d ago
Inbound Sales Representative - Implementation
Corpay
Customer service representative job in Brentwood, TN
What We Need Corpay is currently looking to hire an Inbound Sales Representative to join our Small Fleet team, within our Comdata division. This position falls under our North American Trucking line of business and is located in Brentwood, TN. In this role, you will be responsible for identifying potential prospects, qualifying the prospect and completing the sales cycle to finalize evaluation of that prospect, and completion of agreement. You will report directly to Manager of Small Fleet and regularly collaborate with North American Trucking inside sales team.
How We Work
As an Inbound Sales Representative, you will be expected to work in office location environment. Corpay will set you up for success by providing:
Assigned workspace in office and home office
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Scheduling, allocating workloads, training, counseling, establishing goals and benchmarks, monitoring progress versus established goals
Performing initial contact by email or phone to potential prospects
Developing inside sales selling techniques
Initiating and completing research on new prospects in specific vertical markets
Obtaining complete and accurate customer contact information and other details as necessary
Entering all information in prospect database
Evaluating prospects to determine their potential
Completing presentation of appropriate program to potential prospects
Completing sales process with potential prospects that includes: initial call qualification, close of sale, start up and account development
Performing other duties as assigned by the Inside Sales Manager or Vice President of Inside Sales
Qualifications & Skills
High School Diploma required; Associate Degree preferred
1+ years of proven sales success is preferred
Knowledge of MS Word, Excel and PowerPoint
Must be self-motivated and have the ability to work with minimal supervision in a team environment
Exhibit professional skills and relate well with others
Excellent communication skills including verbal and written form
Illustrate an outgoing personality and demonstrate personal confidence
Character makeup should be appropriate for sales position based on standard SPQ test
Must be able to work on numerous projects at once
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
#LI-CC3
#INDSALES
$33k-57k yearly est. 31d ago
Call Center Representative
Insight Global
Customer service representative job in Goodlettsville, TN
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 2-3 years of experience in a call center setting (high volume)
- Highschool Diploma
- Soft Skills: communication, multitasking, and strong phone presence - Human Capital Metrics (Oracle, workday, Lawson)
- Payroll or HRIS system experience
$23k-31k yearly est. 60d+ ago
Mortgage Call Center Representative
Churchill Mortgage Corporation 3.2
Customer service representative job in Brentwood, TN
About Us
Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer, meaning we tell our customers what is best for them even when it means we won't close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do, but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles, as heard on the Dave Ramsey Show.
Churchill Mortgage is a nationwide company that has succeeded in the industry for over 30 years, serving homebuyers and real estate professionals. We are innovative and have a fast-paced work environment. We value the input and ideas of our team at all levels within the company. You will have the ability to interface and learn from team members in all departments of the company. At Churchill Mortgage, we believe in investing in our team and helping every employee develop a strategic growth plan in their career by identifying their talents and skill sets and aligning them on a path for success.
Job Overview
We're seeking a dedicated and passionate Mortgage Call Center Representative to join our dynamic team to help others achieve the dream of homeownership. In this role, you'll be the first point of contact for customers navigating the mortgage process. You will be the first voice many hear on their journey toward homeownership. Your ability to listen, empathize, and resolve issues will help families feel confident and cared for throughout their homeownership journey. Ready to help people achieve their dream of homeownership? Apply today and become part of a team that values integrity, empathy, and excellence.
Key Responsibilities
(Note: The following duties are typical of those performed by this role. Other related duties may also be performed. )
Handle inbound and outbound calls related to mortgage applications, loan servicing, and general inquiries
Assist customers with online account access
Represent Churchill Mortgage in a professional manner
Use scripts to identify a prospect situation, screen, record information, and connect with a Home Loan Specialist
Correspond with customers via phone, email, text, or chat
Perform various tasks to support the Sales Conversion department's commitment to each branch for calls or projects
Determine the needs of clients through effective listening and questioning skills
Make outbound calls to identify client's needs and respond by providing superior service and resolution
Answer rollover calls and direct to appropriate team member
Demonstrate proficiency with Lead Management CRM System - must be able to move seamlessly through records, search & find, add new records, review history, change status, identify duplicate, etc.
Make an average of 130 calls per day to prospective clients that have inquired about a mortgage.
Guide customers through a short form loan application online as needed
Serve as a backup to our receptionist for breaks/lunch on a rotating schedule with the entire Sales Conversion team
Meet performance goals while prioritizing care and integrity
Other duties as assigned
Qualifications
Our ideal candidate
Is humble, hungry & smart
Possesses the ability to work both in a team atmosphere and independently
Has exceptional verbal & written communication skills
Wants to be part of a highly motivated team with a proven track record of success that also has a lot of FUN
Must be coachable and willing to learn
Must come to win every day with a great attitude. We believe attitude is everything!
Must be organized, independent, resourceful, and diligent
Must be able to work at a fast pace
Must be able to stay calm under pressure
Ability to multitask across systems while maintaining accuracy and empathy
Familiarity with mortgage terminology and loan lifecycle (origination, closing, servicing)
Education/Experience
High school diploma or equivalent
1+ year of customerservice or call center experience
Strong communication and active listening skills
Ability to multitask across systems while maintaining accuracy
Familiarity with mortgage or financial terminology a plus
Computer Skills - Moderate to Proficient experience in Microsoft Office (Word, Excel, Outlook, etc). Experience working with CRM system.
Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation
Compensation package 35k - 59k/year
Hourly rate of $17.00/hour ($35,360 annual)
Bonus $1,200 - $2,000/Month based off production. Eligible for bonus after 3 months. Avg bonus for all team members is $1,800/month.
Schedule: Monday - Friday: 9:30 am - 6:00 pm In Office
Benefits
Churchill Mortgage's generous benefits package is available to all full-time employees. This includes Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, Paid Time Off in addition to sick days and floating holidays, 401(k) & ESOP (Employee Stock Ownership Program)
Employees Own the Company
Our ESOP was established by founder and president, Mike Hardwick, in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately-owned mortgage company to offer an Employee Stock Ownership Program (ESOP).
Churchill Mortgage Corporation is an Equal Opportunity Employer
$35.4k yearly 12d ago
Call Center Rep.
One To One Health
Customer service representative job in Hendersonville, TN
About One to One: One to One Health is an innovative healthcare company that prides itself on delivering relationship-driven care. By partnering with employers to provide coordinated and patient-centered care, we improve the health and wellness of our patients while reducing costs. Our offerings include primary care, occupational health, virtual care, wellness, and mental health. Our clients include school systems, manufacturers, utilities, and large universities.
We were founded by a primary care physician whose passion is delivering the best healthcare outcomes with a focus on patient experience. We are dedicated to improving the lives of the over 100,000 patients we support, expanding our vision to “do good and help others.”
Essential Functions:
Responsibilities include scheduling for multiple clinics, office and medical supplies management, assistance with provider scheduling. Answer the telephone in a professional manner, Receive inbound calls from multiple clients, Dr offices and pharmacy's. Fax and photocopy information as needed.Respond to inquiries relating to the employee's particular area within given timeframes and within established policy. Participate in computer training and assume gradually increasing computer-related responsibilities.
CustomerService Specialist:
Perferred Eclinical knowledge
Proper phone etiquette
Multitasking is a must
Knowledge of Excel and Word Documents
Meet Quality Assurance Requirements and other key performance metrics.
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced health care environment
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Teamwork Orientation
Communications Proficiency
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Qualifications
Position Type/Expected Hours of Work
This is a full-time position.
Required Education and Experience
High school diploma.
Health care industry experience
One to One Health is an equal opportunity employer and does not discriminate in hiring based on race, color, creed, religion, sex, sexual orientation, national origin, age, disability, pregnancy, genetic information, gender identity, or veteran status.
$23k-31k yearly est. 12d ago
Call Center Representative
Jen-Hill Construction Materials
Customer service representative job in Hendersonville, TN
About Us :
Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry.
Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company.
Call Center Representative Responsibilities:
Provide superior customerservice within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately
Call Center Representative Requirements:
One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customerservice environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change
If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!
$23k-31k yearly est. 60d+ ago
Reservations Agent - Full Time
Corporate Flight Management 4.0
Customer service representative job in Smyrna, TN
Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:
Insurance
Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
Eligibility begins the first day of the month following your hire date.
The Company offers a matching contribution up to 6% of your eligible compensation.
Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
Eligible to receive vacation hours on January 1st following your hire date.
These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
Eligible for various types of leave, including:
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.
Compensation Details
The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.
Equal Employment Opportunity
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************.
Join Our Growing Team
Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The Reservations Agent is responsible for providing exceptional customerservice by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.
Key Responsibilities
Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.
Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.
All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service.
Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests.
Process airline schedule changes and inform internal and external customers of changes.
Process queues with efficiency and accuracy according to department protocol.
Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
Work within team to achieve performance standards for all brands and air department duties.
Provide assistance over the phone for in-house reservation agents and managers.
Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training.
Ability to keep open communication with other team members.
Work directly with management on problem solving.
Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis.
Maintain the integrity of the company and our airline partners.
Be available to work any shift during business hours including rotating weekends if necessary.
Perform other job-related duties as assigned by management
Qualifications
Be at least 18 years of age
Prior customerservice experience preferred but not required.
Be authorized to work in the United States and able to travel in and out of the United States.
Must have a valid driver's license and good driving record.
Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
Able to type 30 words per minute.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
Possess strong leadership and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Maintain strong attention to detail.
Be self-motivated and able to motivate others.
Ability to work independently and as part of a team.
Excellent communication skills both written and verbal delivered with tact and professionalism
Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
To support the operations, a Reservations Agent must be willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varying schedule.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
$16.5-21.5 hourly 11d ago
Call Center Representative - Bilingual
Monogram Health 3.7
Customer service representative job in Brentwood, TN
Call Center Representative - Bilingual The Call Center Representative - Bilingual is the first Monogram Health voice the patient meets. The Call Center Representative - Bilingual is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 7:00 am - 6:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.
Roles and Responsibilities
* Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers.
* Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment.
* Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections
* Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services.
* Protects the health care privacy of patients by strictly following HIPAA regulations.
* Notates and enters data as needed into Salesforce, as required to support all activities of the call.
* Fields call with a positive attitude, building rapport and trust with patients.
* Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned.
* Proficiency in using various software, electronic health record platform(s), and multiple screens.
Essential Job Functions:
* Visual acuity - 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics.
* Hearing - 100%- ability to hear and respond to phone calls, converse with patients, colleagues, and others.
* Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing.
* Sitting - 100%
* Standing - 5%
* Walking - 2%
* On-site position - 100%
Position Requirements
* High School Diploma or GED required.
* Must be 18 years of age or older.
* English language proficiency required; bilingual (Spanish/English) required.
* Proven ability to learn and retain information in an exceptionally fast-paced environment.
* Proven ability to balance multiple competing priorities while meeting or exceeding deadlines.
* Must possess an innate ability to overcome objections.
* Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy.
* Thrive in a very fast paced start up environment while embracing change with a "can do" attitude.
* Demonstrated verbal, listening, and written communication skills are required.
* Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is significant and strongly preferred. Knowledge of medical terminology
* Previous home health and care management experience preferred.
Benefits
* Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care.
* Comprehensive medical, dental, vision and life insurance
* Flexible paid leave and vacation policy
* 401(k) plan with matching contributions
About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
$23k-29k yearly est. 25d ago
Client Relationship Specialist
Transcend Practice Management
Customer service representative job in Franklin, TN
Job Description
Client Relationship Specialist
Compensation: $70,000 - $80,000 (based on experience)
Status: Full time; In Office
The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come.
We are a close, tightly knit team that works collaboratively to bring our values to life each day: hard work, humility, optimism, responsiveness, and doing whatever needs to be done to make things right. Some things to know about us:
We are a family business, and we treat each other like family. That sounds like a cliché, but it's the truth.
We are honest, caring people.
Our team is small and growing, specializing in high-net-worth clients. This means we carry a broad range of expertise to provide the utmost in client service to our clients. You'll be able to learn from the best across many aspects of the financial services industry.
Our office is committed to delivering high-quality, high-touch experiences to our clients so that, no matter whom they work with, clients know that they are receiving our utmost attention. Being their advocate is the highest honor for us!
Sound appealing? We are building a team with people who share our values and want to contribute to our clients' experiences. We would like you to think of how we can do things better, make an impact, and continue to grow.
We are excited to have an opportunity to welcome a Client Relationship Specialist to our team who will support the firm's senior staff. The attributes that we are looking for in a teammate include:
Trustworthiness
Insistent, consistent attention to detail
Energy and enthusiasm
Commitment to exceeding client expectations
Flexibility and openness to step in and do whatever is needed to support the team
Interest in working on varied assignments with people across the firm
Strong communication and interpersonal skills, showing an ability to connect with others and build relationships within the firm and across our client base
Ability to anticipate the needs of the advisor and the team overall
Self-directed time management and prioritization capabilities and outstanding organizational skills
Self-motivation, having the ability to self-start, take initiative, and be proactive
Demonstrated integrity, work ethic, professionalism, and an obligation to maintain firm and client confidentiality
Poise and maturity, especially in stressful situations
Team player with strong desire to be a long-term contributing member of the team, willing to step in and do whatever needs to be done
A long view of the opportunities presented by the firm and the industry overall
If you are a fit for this position, we know that you are interested in more details. Read on! As a Client Relationship Specialist, you can expect to:
Think. We want your mind in the mix, to perceive, observe, reflect, decide, and act.
For example:
All meeting preparation - from investment updates to financial planning updates
Input data for new client financial plans
Make recommendations to systematize and improve office functioning
Update social media with approved educational content
Engage with clients in a professional, kind, and courteous manner.
For example:
Attend all in-office and Zoom client meetings
Take notes during client meetings
Conduct check-in calls with clients
Answer phones in a professional and courteous manner
Greet clients and respond to their immediate needs
Demonstrate access to and use of the client portal; conduct client training; troubleshoot issues; give instructions for IRA RMD charitable donations; notify clients of IRA RMDs and give instructions for satisfying requirements; generate and send tax forms
Organize and plan events for clients and prospects
Intake, screen, organize and process all that you are able, focus your own and the team's attention on the items that require personal attention, and ensure that all activities are captured, scheduled, and completed.
For example:
Follow up on post-meeting tasks, initiating action and monitoring until complete
Update cost basis information
Provide total office coverage in the absence of the administrative assistant
Handle all incoming and outgoing mail and packages
Stay apprised of client meetings and ongoing activities, keeping up to date on the advisors' priorities and projects, goals, and timelines and what they want/need to do with each on an ongoing basis so that you can process, schedule, and oversee projects.
For example:
Anticipate advisor needs and handle them proactively
Prepare new account and investment paperwork
Place trades at the direction of the advisor
Process money movement requests
Track planning fees
Generate client reports; generate Morningstar reports
Scan client statements, correspondence, and documents
Data entry of all clients personal and financial information
Coordinate the advisors' calendar availability; appropriately blocking time and coordinating commitments with the team.
For example:
Complete projects assigned by senior staff members
This position serves as the primary liaison between Financial Advisors and clients to ensure quality service is provided throughout the firm's client base. It's expected that the candidate provides proactive task management of necessary Financial Planning initiatives that increase per advisor capacity to serve clients and facilitate client growth.
You will work closely with the Operations Team to ensure clients are well served and company goals and objectives are met. This position is not required to generate new clients for the firm but help Financial Advisors do so by freeing up their time.
Qualifications for this role include:
BS/BA in finance or business administration is preferred, but not required
Minimum of three years of experience in the financial services industry required
Experience in the wealth management or an investment-related industry with emphasis on understanding of the independent wealth management/RIA arena required
Series 65 is require
RIA experience (independent, a larger national group or "fee only") is a plus
Superior client service, communication, and relationship management skills
High level of detail orientation, strong decision making and analytical skills
Strong computer desktop skills are required: Microsoft Office Suite (Excel (pivot tables), Outlook, Word, etc.) and CRM, for example
Ability to work simultaneously with multiple programs is required
Ability to learn and apply new programs quickly and efficiently is required
Orion and Redtail experience is a plus
Technology-forward
Client facing experience
Problem solver
Ability to thrive in a fast-paced environment and step in to do whatever needs to be done
Ability to take direction and follow procedures flawlessly, time after time
Patience to do repetitive work correctly and accurately - “everything speaks”
Demonstrated job stability and career progression
Team player who enjoys working with others and has a servant mindset and positive attitude
Team members will have career tracks to choose from. For example, CRSs who want to become planners will be supported in pursuing either the CFP (Certified Financial Planner) or the FPQP (Financial Paraplanner Qualified Professional) designation and have opportunities to contribute to the creation of personal financial plans for our clients. CRSs who are interested in working closely with our highest net worth clients in all aspects of their lives may move to support our family office services. Whichever path you choose, your commitment to our firm will be reciprocated by our investment in you and your future!
Get in touch today so that we can get to know you! As a Client Relationship Specialist, you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to us as advocates for their hopes and dreams.
We welcome a diverse pool of applicants from various backgrounds and urge you to apply to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!
$70k-80k yearly 3d ago
AdTech Client Specialist
Urban Science 4.6
Customer service representative job in Franklin, TN
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
$45k-63k yearly est. Auto-Apply 1d ago
Client Specialist
Knitwell Group
Customer service representative job in Franklin, TN
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01231 Coolsprings TN-Franklin,TN 37067Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$28k-47k yearly est. Auto-Apply 3d ago
Trust Client Specialist
First Horizon 3.9
Customer service representative job in Brentwood, TN
The primary function of the Trust Client Specialist is to provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. This particular job is in the Trust Division where the individual will assist Trust Officers in the administration and management of trust and estate accounts, prepares and reviews management reports; maintains records; coordinates information with various departments; interfaces with clients, staff and management; meets standards for Trust Division quality goals.
Specific Duties included:
Daily and weekly cash movement between Trust and DDA's for clients
Research and Notify appropriate parties of Class Actions
Coordinating directed trades (purchase and sells) with Trust Portfolio Manager.
Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance
Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs.
Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank.
Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer's request
Initiate entries to pay bills for Trust clients
Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose
Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution
Follow procedures for opening and closing Trust Accounts
Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets)
Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis
Preparing court accountings and other documents in a timely manner
Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file
Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer
Education and/or Work Experience Requirements:
Ability to operate a PC
Proficiency in Microsoft Office applications (Word and Excel) a must
Preferred Trust/Securities and processing experience
Must be highly detailed oriented
Must be able to prioritize, manage time, finish projects timely, and complete daily tasks with little or limited supervision
Must have good oral & written skills and ability to communicate well with clients & co-workers
The ability to work as a team member
Must be highly service oriented
Hours: MONDAY - FRIDAY 8AM - 5PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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$28k-33k yearly est. 11d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Hendersonville, TN?
The average customer service representative in Hendersonville, TN earns between $23,000 and $38,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Hendersonville, TN
$30,000
What are the biggest employers of Customer Service Representatives in Hendersonville, TN?
The biggest employers of Customer Service Representatives in Hendersonville, TN are: