Customer service representative jobs in Hoffman Estates, IL - 3,449 jobs
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Customer Account Representative
Alphabe Insight Inc.
Customer service representative job in Chicago, IL
About Us Chats Cloud Cover is a customer-driven organization committed to delivering tailored communication and support solutions for businesses across diverse industries. We prioritize excellence, reliability, and a service-first mindset to ensure every client interaction reflects our core values of integrity and innovation.
Job Description
We are seeking a dedicated Customer Account Representative to join our expanding team. This role is responsible for managing client accounts, ensuring seamless communication, and delivering high-quality support that aligns with client expectations and company standards. You will serve as the primary point of contact for clients, helping them navigate services, resolve inquiries, and maintain a strong, professional relationship.
Responsibilities
• Manage and support assigned customer accounts with a high level of professionalism
• Maintain ongoing communication with clients to ensure satisfaction and effective service delivery
• Address client questions, concerns, and requests in a timely and accurate manner
• Coordinate internally to ensure client needs are met efficiently
• Monitor account performance and identify opportunities for improvement
• Maintain detailed and organized records of client interactions and account activity
Qualifications
Qualifications
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and prioritize tasks effectively
• Excellent problem-solving abilities and attention to detail
• Professional demeanor and the ability to build long-term client relationships
• Comfortable working both independently and collaboratively
• Strong organizational skills and adaptability in a fast-paced environment
Additional Information
Benefits
• Competitive salary: $59,000 - $62,000
• Growth opportunities within a rapidly developing company
• Skill development in account management, customerservice, and professional communication
• Stable, full-time position with long-term career potential
$59k-62k yearly 5d ago
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Patient Service Call Center Representative
Christian Community Health Center 3.7
Customer service representative job in Chicago, IL
Job Summary/Overview:
Under the guidance of the Clinical Operations Manager, the Patient ServiceRepresentative is a part of the patient's care team that coordinates services by performing patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation. We are hiring for both full-time and part-time postions.
As the first point of customer contact, the goal of the Patient ServiceRepresentative is to provide exceptional customerservice to patients. Patient ServiceRepresentatives must demonstrate effective communication; knowledge of policies, procedures and guidelines; and the ability to collect information from various sources (including patients and their families).
Additionally, as a part of the patient's care team, the Patient ServiceRepresentative must be able to establish and maintain effective working relationships with patients, families and other internal/external customers; use computers and a variety of software; and manage multiple and sometimes competing tasks with frequent interruptions.
Minimal Qualifications, Experience & Skills
High School diploma or equivalent
Experience working in a clinical setting
Knowledge of multi-line telephone system
Call Center experience preferred
Bilingual Preferred
Knowledge of Electronic Practice Management (EPM) and Electronic
Health Records (EHR) systems preferred
May require travel to support clinic coverage needs at all CCHC locations
Being fully vaccinated against COVID-19 is a condition of employment for all CCHC employees, unless approved for a medical or religious exemption.
Responsibilities:
Provide initial customerservice to all Call Center contacts, including but not limited to scheduling and confirming patient appointments for multiple locations, using an electronic telephone software system (Cisco)
Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations
Uses payer resources and websites to explore and assess patient eligibility
Ensures correct insurance information is collected at the time of scheduling.
Provides information about the Sliding Fee Scale Discount program (i.e. eligibility requirements; required documents; etc.) to un-insured patients
Responsible for collecting income information for un-insured patients at the time of scheduling
Responsible for routing incoming calls and/or messages to the appropriate staff member(s)
Screens and informs patients and clinical staff of CCHC's policies and procedures regarding method of payment sources for services rendered
Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services
Works in collaboration with the clinic team members (i.e. PARs; MAs; Nurses; etc.) to identify and resolve issues and/or other challenges
Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns
Serves as a backup Patient Access Representative (PAR) as needed
Performs other related duties as assigned
Employee Benefits offered to Fulltime Staff
Blue Cross Blue Shield Medical Insurance
Blue Cross Blue Shield Dental and Vision Insurance
Supplemental Benefits
Life Insurance (Provided by the company)
Customer service representative job in Chicago, IL
The Customer Relations Specialist (CRS) is responsible for ensuring timely and accurate dissemination of information to customers regarding membership, certification, continuing education programs, meetings, subscriptions and press publications via the primary channels of phone, chats and email communications. This role requires excellent communication skills along with moderate Spanish listening and speaking proficiency to support bilingual interactions.
Essential Functions:
Provide primary support for all ASCP products including electronic journals, e-commerce and electronic education.
Ensure timely and accurate responses are provided to customers via phone calls, chats and emails.
Process orders in Personify database for continuing education programs, membership dues, meetings, subscriptions and press product orders, while adhering to PCI compliance.
Process product cancellations, discounts, price adjustments and refunds when applicable and in accordance with ASCP policies.
Expeditiously resolve inquiries pertaining to outstanding customer concerns regarding but not limited to, account balances, education programs, subscriptions, product delivery times and delivery status.
Be knowledgeable of all society campaigns, products and services including BOC certification eligibility and CMP recertification requirements and procedures.
Keep Customer Relations Supervisor and Manager apprised of sudden trends causing increasing call and chat volumes, any customer issues and challenges requiring escalation, modification or adjustments to workload, information tools or for Genesys phone system canned responses.
Assist Indy warehouse to resolve book fulfillment issues, shipping discrepancies, loss and damage claims.
Participate in in-service and off-site training seminars to enhance knowledge base on standard customerservice practices.
Qualifications and Requirements:
1-3 years of experience in customerservice/call center environment
Excellent verbal and written communication skills
Proficiency and competency in Microsoft Office products, especially Word and Outlook
Physical Abilities:
Possible travel once a year for the annual meeting.
Some occasional light lifting.
* Pay is competitive and commensurate with experience
Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran
$32k-47k yearly est. 5d ago
CUSTOMER SERVICE
Bruske Products
Customer service representative job in Tinley Park, IL
About the Role: The CustomerService role is pivotal in ensuring a positive and seamless experience for our clients by addressing their inquiries, resolving issues, and providing accurate information about products and services. This position requires a dedicated professional who can effectively communicate with customers through various channels, including phone, email, and live chat, to maintain high satisfaction levels. The successful candidate will act as a liaison between the company and its customers, fostering trust and loyalty by delivering timely and empathetic support. Additionally, this role involves collaborating with internal teams to escalate and resolve complex concerns, contributing to continuous improvement in service delivery. Ultimately, the goal is to enhance customer retention and promote a customer-centric culture within the organization.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customerservice role or related field.
Strong verbal and written communication skills.
Basic computer proficiency, including familiarity with CRM software and Microsoft Office.
Ability to handle multiple tasks and work in a fast-paced environment.
Preferred Qualifications:
Experience with customerservice software such as Zendesk, Salesforce, or similar platforms.
Conflict resolution and problem-solving training or certification.
Previous experience in a call center or remote customerservice environment.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Identify and resolve customer issues by providing accurate information and appropriate solutions.
Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
Collaborate with other departments to escalate and resolve complex problems efficiently.
Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
Provide feedback to management regarding recurring customer concerns and potential service improvements.
Maintain up-to-date knowledge of company products, services, policies, and procedures.
Skills:
The required communication skills are essential for clearly understanding customer needs and conveying solutions effectively, ensuring a positive interaction every time. Proficiency with CRM and other customerservice software enables efficient tracking and management of customer cases, which helps maintain organized records and follow-ups. Multitasking and time management skills are critical to handle multiple customer requests simultaneously without compromising service quality. Together, these skills empower the customerservicerepresentative to deliver exceptional support that drives customer satisfaction and loyalty.
$33k-45k yearly est. 5d ago
Customer Success Coordinator
Contrast Ai, Inc.
Customer service representative job in Chicago, IL
About Contrast Contrast is building the future of healthcare - where artificial intelligence, automation technology, and electronic healthcare records converge to revolutionize patient care, streamline processes, and create a lasting impact on the well-being of society. Our team believes the following qualities, combined with a relentless drive, will propel us towards our goal of building industry-changing solutions. If this resonates with you, we're eager to meet.
Passion for Healthcare
A deep-seated commitment to revolutionizing healthcare through technology, and an understanding of the unique challenges and nuances of the industry.
Technical Excellence
While specific skills vary by role, a foundational understanding of technology's potential in healthcare is crucial. We seek those who are eager to expand upon this knowledge.
Resilience & Adaptability
The startup journey is filled with highs and lows. We seek individuals who can navigate these fluctuations, adapt quickly, and remain undeterred by setbacks.
Collaborative Spirit
The belief that the best results arise from team efforts. Candidates should possess the ability to communicate effectively and work with diverse groups.
Ethical Integrity
Upholding the highest standards of ethical behavior and understanding the profound responsibility we have in the healthcare sector.
About the role
Are you a healthcare professional with a passion for improving processes and efficiency? As a Customer Success Coordinator, you will bridge the gap between healthcare expertise and technology. We are looking for a dedicated individual with a strong medical background, especially in medical documentation. You will collaborate closely with our fully in-person technology and development teams, gaining hands-on experience in EHR systems and automation tools. This is a unique opportunity to transition from a traditional healthcare role into a technology-focused position with ample room for professional growth. We are willing to provide training in specific technologies for the right candidate.
What You'll Do:
Leverage your healthcare knowledge to create automations within our Electronic Health Records (EHR) system.
Collaborate with our team to understand current processes and design solutions.
Learn and develop RPA (Robotic Process Automation) solutions with support and training provided.
Provide feedback and suggest improvements to enhance processes.
Understand the workings of the ContrastAI Platform product and provide support to customers and partners.
Requirements:
Strong background in healthcare with experience working with EHR systems.
Keen interest in learning about new technologies, especially RPA and UiPath.
Excellent problem-solving skills and a proactive approach to process improvement.
Ability to work collaboratively with both healthcare professionals and technology teams.
Strong communication skills and a willingness to embrace new challenges.
A passion for healthcare technology and a desire to contribute to a mission-driven organization.
Preferred Qualifications:
Prior experience with process improvement or workflow optimization in a healthcare setting.
Basic understanding of programming or technology-related concepts (beneficial but not required).
Compensation:
The base compensation range for the role is: $75,000-$100,000 based on leveling and desired cash/equity split. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.
Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.
Why Work at Contrast:
4 remote weeks per year - work from anywhere.
Daily meals in our downtown Chicago office.
Work with cutting-edge AI technology that improves the quality of life for healthcare providers and patient care.
Dedicated time and budget for personal development, including access to world-class mentors and advisors.
Collaborate with a world-class, diverse team that is deeply mission-aligned.
Ownership over your success with the ability to significantly impact company growth.
Our supporters include top-tier Silicon Valley venture firms, leading minds in AI, and healthcare industry leaders.
Join the Contrast team as a Customer Success Coordinator and leverage your expertise to make a lasting impact in the rapidly evolving world of AI and healthcare.
For more information about our company and culture, visit our website.
$29k-42k yearly est. 5d ago
Customer Service Representative
Berman Auto Group
Customer service representative job in Chicago, IL
Berman Nissan of Chicago is seeking a professional, positive, and friendly CustomerServiceRepresentative to join our team! Schedule: Monday-Saturday 8:00AM-5:00PM; (Sundays & one weekday off) Pay: $20/hr+ Bonuses! Remote: No
CustomerServiceRepresentative - Vehicle Exchange Program
We are looking for a professional, positive, and friendly CustomerServiceRepresentative to be a part of our Vehicle Exchange Program! In this role, you will play a key part in engaging with our Servicecustomers in person, presenting exciting opportunities to upgrade their current vehicles.
Responsibilities:
Educate customers on the benefits and options available through our Vehicle Exchange Program
Deliver outstanding customerservice with a friendly and professional demeanor
Interact with both new and existing customers to present opportunities for upgrading their current vehicle through the Vehicle Exchange program
Act as a liaison between customers and the service department while their vehicle is being serviced
Utilize strong decision-making and active listening skills to understand and address customer needs effectively
Ideal Candidate:
Professional, positive, and approachable attitude
Strong communication and interpersonal skills
Ability to make informed decisions and actively listen to customer concerns
Benefits/Perks:
Competitive PTO Policy
Multiple low-cost medical insurance options plus FREE TeleHealth
Low-Cost Dental, Vision & Life Insurance Options
Short Term & Long Term Disability
Paid Training
401K
Automotive Service & Sales Discounts
Opportunities for Advancement!
Qualifications
Valid driver's license with a clean driving record (minimum of 3 years)
Team player attitude with a strong sense of responsibility
Fluent in Spanish, preferred
Prompt, courteous, and enthusiastic personality
Strong follow-up and multitasking abilities
Strong computer skills
Willing to undergo a pre-employment background check
Additional Information
All your information will be kept confidential according to EEO guidelines.
Category: CustomerService, Sales, Entry Level
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$20 hourly 5d ago
Client Specialist
Barry's 3.7
Customer service representative job in Chicago, IL
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
* Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
*
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
* Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
* Deliver quality protein smoothies and customerservice in the Fuel Bar
*
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
CustomerService:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$57k-100k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Adam Garcia-State Farm Agent
Customer service representative job in Chicago, IL
Benefits:
Simple IRA
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since October 2017. We currently have four full-time team members and are excited to welcome a fifth. We believe in creating a positive and balanced workplace where people feel supported and appreciated.
We offer two office outings each year (summer and holiday), 8 paid holidays, and 15 days of PTO/sick time with some rollover options. Team members also benefit from a Pre-Tax Health Expense Reimbursement program and a Simple IRA with employer match after two years. Plus, we keep the office stocked with snacks and drinks tailored to everyone's preferences. Conveniently located in Lincoln Square and Albany Park, we're steps away from the Western bus stop and Brown Line for an easy commute.
I'm a graduate of the University of Iowa and have been with State Farm for over 11 years. As a longtime Chicago resident and proud dad of two boys, I love being part of this community. We partner with local organizations like Waters Elementary, the Lincoln Square Ravenswood Chamber of Commerce, and the North River Commission to give back and stay connected.
If you're looking to join a team that values community, work-life balance, and a supportive environment, this could be the perfect place for you.
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Adam Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$29k-38k yearly est. 5d ago
Customer Equipment Services Representative
Ardagh Group S.A
Customer service representative job in Chicago, IL
Provide Ardaghs customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment - Ensure customers, as a double seam authority, run Ardaghs products within established guidelines for optima Equipment, Representative, Customer, Mechanical, Metal, Packaging, Manufacturing, Retail
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Andrea Aslanides-State Farm Agent
Customer service representative job in Chicago, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Chris Hoskinson-State Farm Agent
Customer service representative job in Chicago, IL
Benefits:
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Health insurance
Company Overview: Chris Hoskinson - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as CustomerServiceRepresentative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description: As a CustomerServiceRepresentative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:
Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
Providing exceptional customerservice through phone, email, and other communication channels.
Translating documents and correspondence between English and Spanish.
Collaborating with team members to ensure accurate and timely resolution of customer issues.
Educating clients on insurance products and helping them make informed decisions.
Qualifications:
Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
Previous customerservice experience in the insurance industry is a plus.
Strong organizational and multitasking abilities.
Empathetic and patient, with a commitment to resolving customer concerns.
Familiarity with insurance terminology and policies.
Requirements:
High school diploma or equivalent; college degree is a plus.
Relevant state insurance license preferred.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Ability to work flexible hours to accommodate client needs.
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
**********************
Chris Hoskinson - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
$29k-38k yearly est. 5d ago
Customer Service Representative
Bradyplus, Inc.
Customer service representative job in Glenview, IL
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests. Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, CustomerServiceRepresentative, CustomerService, Sales Representative, Manufacturing, Retail, Representative
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Chris Collins-State Farm Agent
Customer service representative job in Glenview, IL
Benefits:
License Reimbursement
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Join the Chris Collins State Farm Team in Park Ridge, IL!
Since opening our doors in 2004, the Chris Collins State Farm Agency has proudly served Park Ridge and the greater Chicago area with exceptional Insurance and Financial Services. Chris, a devoted father of four and active youth basketball and flag football coach, brings the same passion and teamwork from the court and field into the office by helping customers protect what matters most.
At the Chris Collins State Farm Agency, success is built on trust, integrity, and collaboration. When you join our team, you're stepping into a culture that supports your growth, values your contributions, and encourages you to make a real impact in people's lives.
This isn't just a job- it's an opportunity to build meaningful relationships, develop your skills, and advance your career alongside a team that treats customers and colleagues like family.
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Chris Collins - State Farm Agent, you will be the frontline resource for customers seeking help with their insurance policies. Your focus will be answering questions about policies, assisting with changes, billing inquiries, and claims support. Your professionalism, patience, and clear communication ensure customers feel valued and well-informed.
This role is ideal for someone who enjoys problem-solving, helping people understand their coverage, and delivering excellent customerservice. Growth opportunities exist for motivated individuals eager to advance their career within the agency.
RESPONSIBILITIES:
Respond promptly and professionally to customer questions about policies, billing, and claims
Assist customers with policy changes, renewals, cancellations, and updates
Help resolve billing inquiries, payments, and account issues
Coordinate with agents and internal teams to address customer needs
Maintain detailed and accurate customer records and documentation
QUALIFICATIONS:
Strong communication and interpersonal skills
Detail-oriented and organized with good multitasking abilities
Customerservice experience, preferably in insurance or financial services
Ability to learn and navigate insurance software and systems
$29k-38k yearly est. 5d ago
Customer Service (China Southern Airlines)
Alliance Ground International, LLC 4.3
Customer service representative job in Chicago, IL
Convey shipping instructions to the customerservices counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept CustomerService, Airline, Security, Service, Retail, Health
$30k-38k yearly est. 5d ago
Appliance Service Representative
Abt 4.2
Customer service representative job in Glenview, IL
Abt Electronics has an immediate opening for the position of an Appliance Repair Representative. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune's Top Workplace Award. We are looking for a highly motivated, flexible & friendly Appliance Repair Representative to join our team. If this is you, we want to hear from you!
In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment. Primary duties include:
Assisting customers over the phone with their appliance service needs
Basic troubleshooting with appliance issues
Creating service tickets to document customers' needs
Dispatching service techs to customers' homes
Job Requirements:
At least 1 year of customerservice experience
Basic operational knowledge of appliances
Strong computer skills
Ability to take initiative & make decisions
Approachable & outgoing personality
Scheduling includes night & weekend hours
Bi-lingual a plus
We offer our team members:
Hourly rate starting at $18.00 or more based upon experience
Yearly performance review
Potential for advancement
Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
401(k) (Charles Schwab) which includes a matching program
Life & Disability insurance (Lincoln Financial)
Generous Paid Time Off/Sick Pay Program
Continued training & career development
Employee discounts on all products we sell
Performance based bonus programs
$18 hourly 5d ago
FACILITIES SERVICES SPECIALIST
Cara Collective 3.1
Customer service representative job in Chicago, IL
Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our three entities - Cara, Cleanslate, and Cara Plus - we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of employment.
At present, we produce 1,000 jobs each year; however, our results don't just end with employment. Today, we take the insights gained over the past 30+ years to equip other organizations and employers with practices to help build a more inclusive economy. Learn more at ***********************
About the Cara Collective Operations Team
The Facilities, Administration and Operations Team is responsible for proactively creating a clean, safe and welcoming environment for staff, participants, volunteers and guests, and in providing support to other departments and participants in their functions to provide a unified approach to Facilities and Administration management. This is achieved through effective communication, collaboration, resourcefulness, and willingness to provide support wherever required.
About the Role
The Facilities Services Specialist ensures smoothly-run day-to-day operations and assists in completing & coordinating custodial activities in compliance with the standards established by Cara Collective and regulatory agencies. The Facilities Services Specialist is responsible for maintaining the cleanliness and safety of our downtown campus location by performing janitorial work, minor maintenance, painting, and by operating equipment, products, and techniques, including but not limited to vacuums, buffers, sweepers, chemicals, methods, and other duties as assigned.
Qualifications
We are excited to offer this opportunity for a mission-aligned, hands-on professional to join our team. This role is ideal for someone who takes pride in maintaining clean, safe, and welcoming environments and enjoys supporting the day-to-day operations that keep an organization running smoothly.
The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced, people-centered environment. They bring a proactive attitude to problem-solving and a collaborative spirit to teamwork-contributing not just to a tidy space, but to a culture of care and community.
Requirements
Minimum of one year of custodial, janitorial, or facilities-related experience, or an equivalent facilities maintenance certificate or training program.
Proven experience in janitorial or maintenance services, ideally in a professional or institutional setting.
Ability to stand for prolonged hours and perform physical tasks such as lifting up to 50 lbs, stooping, climbing ladders, and using cleaning equipment.
Strong organizational and communication skills.
Fire safety and OSHA certifications preferred.
Basic familiarity with Microsoft Office; knowledge of Salesforce or coaching/mentoring skills a plus.
A positive, solution-focused mindset and the ability to work independently as well as collaboratively.
This is an exciting opportunity to help create and maintain the kind of space where Cara Collective's mission-to break the cycle of poverty through the power and purpose of employment-can truly thrive.
If you or someone you know is passionate about making sure people feel welcome, safe, and supported in their environment every day, we invite you to apply.
Key Responsibilities
Custodial (75%)
Provide cleaning services for the downtown campus Monday through Friday of each week.
Daily duties include: trash collection, vacuuming, mopping of tiled floors, dusting, cleaning of cafeterias, cleaning and deodorizing of restrooms, refilling restroom dispensers, cleaning of glass doors and partitions.
Weekly and monthly duties include: washing walls and equipment, cleaning inside of windows, vacuuming upholstered furniture and wiping down furniture, computers and desk surfaces.
Lead set up and breakdown of special events and room reservation need and returning common areas to normal setup post-event, including relocation of furniture.
Act as a support for internal moves, special guest workers and new hires, including coordinating the reset of workstations after departures.
Use and maintain assigned power equipment and hand tools; such as vacuums, brooms, mops, and squeegees.
Move furniture, equipment, supplies and tools when applicable.
Maintenance (20%)
Maintenance projects not limited to but including tightening of doorknobs/locks, troubleshooting basic plumbing issues in bathrooms, lighting, painting and touch up painting.
Building new furniture and troubleshoot issues with office furniture/fixtures and escalate to Manager or external vendors when needed.
Additional basic office repairs as assigned.
Administrative & Supervisory (5%)
Serve as a backup liaison with building engineers, maintenance vendors and suppliers for facility-related services, filing work orders and following up on outstanding requests as requested by manager.
Support and informally coach Transitional Workers to be successful in their work.
Delivery of large mail items to teams.
Assist with Salesforce Helpdesk Tickets by providing reports on open and closed tickets and check status with the appropriate employee, technician or vendor in a timely manner.
Assist Manager with administrative projects.
Responsible for Facility Cleaning Supplies inventory
Serve as backup for Front Desk coverage as needed.
Other special projects as assigned.
Reports To
Manager of Office Operations
Direct Report(s)
N/A
Workplace Type & Team Culture
Cara Collective has a strong team culture that values collaboration, communication, and camaraderie. We believe in the power of working together in person, which is why we expect our employees to be onsite at one of our Chicago-based locations multiple days each week. The exact number of onsite days per week may vary by role, employee tenure, and other factors. This commitment to in-person collaboration fosters a sense of belonging and teamwork among our employees, creating a supportive and dynamic work environment.
We consistently measure staff satisfaction through employee surveys and have found that year over year, the vast majority of staff agree that Cara Collective is a great place to work and grow. This high level of employee satisfaction reflects our dedication to creating a positive and fulfilling workplace for all members of our team.
Starting Pay Range
We take budget and starting salary very seriously. We market our roles and are using a salary analysis tool called Payscale and offer competitive, market-based compensation to all employees.
This position's expected starting pay range is $41,000 - $44,000 annually.
Benefits
Our comprehensive benefit package includes:
Medical, Dental, Vision Plans
Basic Life Insurance
Long Term Disability
Personal Technology Reimbursement
Starting with 17 Vacation Days, 8 Sick Days,
14 Paid Holidays
Employee Paid Benefits
Pre-Tax Medical Flexible Spending Account
Pre-Tax Dependent Care Account
Pre-Tax Transit & Parking Options
Supplemental Life and AD&D Insurance
Short-Term Disability Insurance
401(k) Retirement Plan (employer match up to 4% upon hire & immediately vested)
As of this posting, we annually review our benefit offerings to meet our employees needs and be competitive in the market. All listed benefits offerings a at the discretion of the employer.
Equal Opportunity Employer
Cara Collective is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara Collective does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at ************************* if you require reasonable accommodation to complete this application.
$41k-44k yearly 1d ago
Customer Service Representative - State Farm Agent Team Member
Alejandro Pizarro-State Farm Agent
Customer service representative job in Gurnee, IL
Benefits:
Competitive salary
Opportunity for advancement
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Bilingual - Spanish required
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
$29k-38k yearly est. 5d ago
Advisor Development Program Client Associate
Bank of America 4.7
Customer service representative job in Chicago, IL
Chicago, Illinois
**To proceed with your application, you must be at least 18 years of age.**
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**Advisor Development Program Client Associate**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
**Job Description:**
The Wealth Management Client Associate - Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs).
As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP.
This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team.
Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client's complex financial picture and guiding them with advice and solutions.
Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey.
**The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in:**
+ Developing a book of business in order to meet and exceed established performance hurdles
+ Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs
+ Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences
+ Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning
+ Organizing and managing resources (time, people, budget) to run a productive practice
+ Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client
+ Completing mandated training, assessments, performance goals and continuing education requirements
**We'll help you**
+ **Build a successful career** at Bank of America through world-class training and on-boarding programs that set you up for success.
+ **Get training and one-on-one coaching** fromour-award winning Academy at Bank of Americaand local leadership who are invested in your success.
+ **Grow your business knowledge** by using a defined consultative approach to systematically identify client needs and appropriate solutions.
+ **Provide end-to-end comprehensive advice** , deliver clientreviews/presentationswith confidence and recommend strategies to help achieve their financial goals and life priorities.
+ **Collaborate with core banking and investment partners.** Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.
**Required Qualifications:**
+ Displays confidence working as a self-starter in a sales role
+ Builds strong client relationships through effective communication and collaboration
+ Displays a proactive mindset and effective time management
+ Demonstrates a results-driven growth mindset and prioritizes client interests
+ Identifies appropriate client solutions through application of learnings and new information
+ Exceptional interpersonal and relationship building skills
+ Effective communication skills (written and verbal)
+ Proven ability to quickly build trust and credibility
+ Proven ability to assess needs of and recommend appropriatesolutions
+ Proven ability to work both collaboratively on a team with key partners and independently
+ Proven ability to listen and probe for clarity and understanding
+ Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking
+ Strong follow-through skills
+ Computer/technical literacy and proficiency in applications such as Microsoft Suite
**Desired Qualifications:**
+ Bachelor's degree and/or a minimum of one year of work experience
+ Learns and adapts to new technology or applications
+ Executes multiple tasks simultaneously
**Job Responsibilities:**
+ Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed
+ Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
+ Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
+ Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
+ Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
+ Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs
**Skills** **:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Issue Management
+ Oral Communications
+ Business Development
+ Client Solutions Advisory
+ Pipeline Management
+ Prioritization
+ Trade Operations Management
+ Administrative Services
+ Client Investments Management
+ Emotional Intelligence
+ Referral Identification
+ Written Communications
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
37.5
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$41k-51k yearly est. 5d ago
Customer Service Officer
Alphabe Insight Inc.
Customer service representative job in Chicago, IL
Beloform Craft is a forward-thinking organization dedicated to developing future leaders through structured training, hands-on experience, and strategic exposure to core business operations. We believe in cultivating talent from within, empowering individuals with the tools, mentorship, and professional environment needed to grow into confident and capable management professionals.
Job Description
We are seeking a dedicated and professional CustomerService Officer to serve as a primary point of contact for our clients. This role focuses on ensuring clear communication, efficient issue resolution, and a consistently high standard of service. The ideal candidate will contribute to building long-term client relationships while supporting internal operations with accuracy and professionalism.
Responsibilities
Serve as the main liaison between the company and its clients
Respond to inquiries and provide accurate information regarding services and processes
Handle customer requests and concerns with professionalism and discretion
Maintain organized records of interactions and follow-ups
Coordinate with internal teams to ensure timely and effective solutions
Uphold company standards for service quality and communication
Qualifications
Strong verbal and written communication skills
Professional demeanor with a client-focused mindset
Ability to manage multiple tasks efficiently in a fast-paced environment
High level of organization and attention to detail
Proficiency in basic computer systems and office tools
Strong problem-solving and decision-making abilities
Additional Information
Competitive salary ($45,000 - $48,000 per year)
Growth opportunities within a structured and supportive environment
Skill development and ongoing professional training
Stable and professional workplace culture
Full-time position with consistent schedule
$45k-48k yearly 5d ago
Client Specialist
Barry's 3.7
Customer service representative job in Chicago, IL
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customerservice in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
CustomerService:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
The pay range for this role is:
16.20 - 16.20 USD per hour (Chicago)
$57k-100k yearly est. 5d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Hoffman Estates, IL?
The average customer service representative in Hoffman Estates, IL earns between $26,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Hoffman Estates, IL
$33,000
What are the biggest employers of Customer Service Representatives in Hoffman Estates, IL?
The biggest employers of Customer Service Representatives in Hoffman Estates, IL are: