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Customer service representative jobs in Houston, TX

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Customer Retention Representative
  • Bilingual Customer Service Associate

    Bluegrace Logistics 4.1company rating

    Customer service representative job in Houston, TX

    Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B. This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation. What does a typical day look like? Serving inbound customer requests from designated high freight spend accounts Communicating with carriers on behalf of the customers Answering phones and responding to emails Proactively tracking shipments and recommending solutions for delayed shipments Identify the best transit solution based on the specific shipment requirements Building strong relationships with customers Develop and Maintain relationships with local terminals in efforts to reduce service failures Scheduling pickups and delivery appointments Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement Following up on all unconfirmed or rejected pickup requests Maintain detailed and organized documentation of all service failures What are we seeking? Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication Experience working in a CRM and TMS system a perk Excellent written and verbal communication Ability to calculate percentages, formulas and use spatial reasoning Proficient in Excel
    $29k-36k yearly est. 1d ago
  • Customer Service Specialist

    ESP Enterprises Inc. 4.5company rating

    Customer service representative job in Pasadena, TX

    Full-Time | Onsite (Pasadena, TX) Schedule: Monday-Friday | 8:00 AM - 5:00 PM Pay: $20-$25/hour (based on experience) We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service - this role is for you. Position Summary The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You'll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported. Key Responsibilities Communicate with customers regarding expedited and standard orders via phone and email Respond promptly to inquiries, quotes, order statuses, and internal questions Enter quotes, process orders, and flag emails for sales coordination Maintain accurate records of customer interactions and required follow-up Collaborate with Production and Shipping to relay updates, changes, and delivery details Verify customer requirements to ensure order accuracy Support additional tasks and administrative duties as assigned Qualifications & Skills Highly organized with strong attention to detail Demonstrated ability to process customer requests accurately and efficiently Strong communication skills - verbal, written, and active listening Ability to multitask and prioritize in a high-volume environment Customer-first mindset with a professional, team-oriented approach Reliable, punctual, and committed to strong work ethic Eagerness to learn, take direction, and develop new skills Experience & Requirements High school diploma required; college degree preferred 1-2 years of customer service experience, ideally in manufacturing or a related environment Strong data entry and typing accuracy (up to 75% of role is documentation) Experience with CRM or MRP systems preferred Ability to communicate professionally with customers via phone, email, and in person Adaptable and able to thrive under pressure
    $20-25 hourly 4d ago
  • Custmer Care Specialist

    Artemis Executive Partners

    Customer service representative job in La Porte, TX

    Customer Care Specialist Compensation: $28 - $30 per hour Our client, a leading logistics and transportation organization is seeking an experienced Customer Care Specialist to join their Houston-based team. This role is ideal for a service-oriented professional who thrives in a fast-paced environment and enjoys managing multiple accounts while ensuring exceptional communication and follow-through. About the Role The Customer Care Specialist serves as the primary point of contact between customers, warehouses, port and rail terminals, and internal operations. The successful candidate will manage day-to-day order activity, track shipments, resolve issues, and maintain positive, solution-driven relationships with a diverse customer base. Key Responsibilities Develop and maintain excellent working relationships with customers and internal teams. Manage all communication related to customer orders to ensure a high level of service and satisfaction. Accurately enter and track orders in the container management system (VIntermodal). Track and trace import and export containers using port and rail tracing tools. Monitor vessel schedule changes and communicate updates to customers and operations. Coordinate pick-up and delivery information with dispatchers and drivers. Proactively follow up to ensure all deliveries are completed on schedule and communicate any issues or delays. Identify and resolve service or equipment-related issues promptly. Minimize additional costs through effective communication, accurate data entry, and strong organizational practices. Cross-train with other team members and maintain up-to-date desk manuals. Verify account setup and manage updates for existing accounts as needed. Collaborate with finance, dispatch, and management to ensure smooth order processing and billing readiness. Qualifications & Skills Positive, customer-first attitude with a commitment to service excellence. Experience with VIntermodal or similar logistics software preferred. Strong written and verbal communication skills. High attention to detail and organizational skills. Ability to work independently and solve problems effectively. Computer proficiency and accurate data entry skills (typing 40+ WPM). Proven ability to manage multiple priorities in a fast-paced environment. Bilingual (English/Spanish) a plus. Education & Experience High School Diploma or GED required. Prior experience in warehouse, drayage, intermodal, or logistics customer service is highly preferred. ⚠️ NOTE: Applicants only. Third-party referrals will not be considered.
    $28-30 hourly 3d ago
  • Call Center Representative

    Conduent State & Local Solutions 4.0company rating

    Customer service representative job in Houston, TX

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative - Onsite in San Antonio, TX Address: 2822 General Hudnell Dr. San Antonio, TX Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $15/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: Full-Time Employment: Reliable schedule and stability. Competitive Pay: $15/hr Shift differentials: $1.50 extra per hour for shifts between 6 PM-6 AM on weekdays, and/or $1.00 extra per hour for shifts between 6AM-6PM on weekends. Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities. Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. Career Growth: Opportunities to advance your career in a supportive, innovative environment. Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Efficiently manage a high volume of inbound calls in a fast-paced environment. Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Assist cardholders with inquiries regarding transactions and account statuses. Listen actively to understand customer needs and offer clear, accurate information. Process transactions efficiently via web-based applications and handle research requests with precision. Maintain in-depth knowledge of company and client programs, policies, and technology. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: An effective communicator who can clearly explain complex information. A dedicated professional with a strong work ethic and problem-solving skills. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: Must be at least 18 years old with a High School Diploma or equivalent. Must have 6 months of Customer Service, Call Center or Dispatch experience. Complete a background check, credit check, and security fingerprinting. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
    $15 hourly 3d ago
  • Bilingual Customer Service Representative (Spanish/English)

    Primary Services 4.4company rating

    Customer service representative job in Houston, TX

    Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day. Primary Services is excited to announce the role of Bilingual Customer Service Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Customer Service Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments. Responsibilities: Answer incoming calls in a professional and courteous manner. Handle and resolve customer complaints by identifying issues and troubleshooting effectively. Provide accurate information related to billing, enrollments, and escalations. Respond to customer questions while ensuring clarity and accuracy. Maintain detailed documentation of interactions and outcomes. Navigate computer systems and software to access and update customer information. Qualifications: Fluent in Spanish and English highly preferred. Call center experience preferred. High school diploma or equivalent required. Ability to pass a background check. Computer proficiency required. Strong customer service capabilities. Strong organizational skills. Ability to work as a contributing member in a team-based environment. Stress tolerance and patience required for high-volume call handling. Effective communication and listening skills.
    $28k-36k yearly est. 1d ago
  • Patient Service Representative

    Pride Health 4.3company rating

    Customer service representative job in Houston, TX

    💼 Ambulatory Service Representative 📍 Houston, TX | ⏱ 13-Week Contract | 💲*$18-$20/hr* About the Role: Pride Health is seeking a detail-oriented Ambulatory Service Representative to join our client's team in Houston, TX for a 13-week contract. This role plays a key part in ensuring smooth patient registration, scheduling, and communication within a clinical setting. Key Responsibilities: Perform patient registration and ensure all required forms are completed prior to the clinic visit. Verify insurance benefits, identify correct plan codes, and manage accurate billing processes. Schedule new and follow-up appointments, including diagnostic tests and ancillary services. Communicate effectively with patients, staff, and providers regarding arrivals, delays, and clinic flow. Maintain accurate patient information, reconcile daily charges, and ensure interpreter services as needed. Provide exceptional customer service by responding promptly to inquiries and addressing issues professionally. Support general office operations - supply management, correspondence, filing, and equipment maintenance. Qualifications: High school diploma or equivalent required. Minimum 2 years of experience in customer service, preferably in a healthcare or pediatric setting. Strong knowledge of medical and insurance terminology. Excellent communication, organizational, and problem-solving skills. Proficiency with computers and general office equipment. Bilingual (English/Spanish) strongly preferred. If you're a people-focused professional with healthcare experience and a passion for patient service, we'd love to connect with you! Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
    $18-20 hourly 3d ago
  • Field Services Associate with AutoCAD/ Revit / Bluebeam

    Prudent Technologies and Consulting, Inc. 4.3company rating

    Customer service representative job in Houston, TX

    Job title: Field Services Associate (1-2 years' experience) Employment Type: Direct Hire Required Skills and Knowledge • Knowledge of and experience with AutoCAD, Revit, Bluebeam, and Microsoft Office Suite • Knowledge of building codes • Proven leadership skills • Exceptional attention to detail • Ability to manage multiple projects under strict deadlines • Ability to work well on a team • Exceptional written and verbal skills Preferred Skills and Knowledge • Bachelor of Science Degree in Engineering, Construction Science or related field • Previous experience in an MEP construction or consulting environment, for schools • Previous experience in field project management in an MEP consulting environment • Ability to read construction documents, including MEP drawings and specifications • Knowledge of building codes • Knowledge in the construction of power distribution, power and lighting, data networks, telephone and intercom systems, fire alarm systems, security and access control systems, and other standard electrical systems • Knowledge in the construction of HVAC systems, temperature controls, and other standard mechanical systems • Knowledge in the construction of domestic water systems, hot water systems, storm water systems, sanitary waste and vent systems, acid waste systems, fire sprinkler systems, compressed air systems, gas distribution systems and fuel gas systems, and other standard plumbing systems Travel Frequent; to and from job sites, client meetings, and sister offices
    $33k-52k yearly est. 3d ago
  • Service Writer

    Frontline Source Group-Nationwide Staffing & Executive Search 3.8company rating

    Customer service representative job in Houston, TX

    Our client located in Houston, TX in the Tire Sales business is looking to hire a Service Writer. This is a direct hire opportunity. Company Profile: Family owned growing business Industrial Service Service Writer Role: Prepare and manage service quotes, work orders, and repair approvals. Research parts and confirm accurate pricing for repair estimates. Order parts for approved repairs and track delivery status. Maintain and update part numbers, inventory data, and related records in QuickBooks and/or Fieldservio. Support fleet inspections and assist with gathering required information. Provide tire quotes for customers and internal sales teams. Monitor, update, and maintain fleet survey data as needed. Process accounts payable, including matching receivers, entering vendor invoices, and scanning support documentation. Assist with general administrative and accounting tasks. Coordinate with technicians and sales teams to ensure accurate, timely communication. Perform cross-functional support tasks, such as occasional parts delivery or inventory organization. Service Writer Background Profile: Experience in service writing and estimating in a customer-facing role within automotive, industrial equipment, or related service environments. Any experience with Tire Sales is a huge plue. Strong working knowledge of QuickBooks or similar accounting/ERP systems. Excellent organizational and multitasking abilities. Basic understanding of tire products and industrial equipment (preferred but not required). Strong communication, follow-through, and problem-solving skills. Ability to work efficiently in a fast-paced, service-driven environment. High school diploma or GED required. Features and Benefits Performance-based bonus opportunities Paid time off (PTO) and company-observed holidays Comprehensive medical, dental, and vision insurance Clear opportunities for professional growth and career advancement
    $28k-35k yearly est. 3d ago
  • Sales and Retention Representatives

    Burnett Specialists Staffing | Recruiting 4.2company rating

    Customer service representative job in The Woodlands, TX

    Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth. Key Responsibilities: Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members. Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention. Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership. Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process. Maintain expert-level knowledge of all membership benefits, tiers, and offers. High volume calls Qualifications: 5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention. Exceptional phone and professional written communication skills. Strong background in sales and customer retention. Experience with a subscription-based business model is highly preferred. Demonstrated experience working with executive-level clientele. Highly self-motivated with a strong work ethic and a results-oriented mindset. Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving. Ability to thrive both independently and collaboratively within a fast-paced team environment. HOUWD51 Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.
    $31k-41k yearly est. 4d ago
  • Logistics Customer Service Representative 1

    Daikin Comfort

    Customer service representative job in Waller, TX

    Daikin Comfort Technologies Manufacturing, L.P., is seeking a professional, skilled individual for our Customer Service Representative position within our Logistics organization located at our DTTP - Waller, TX facility. The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product Position Responsibilities May include; Order fulfillment and order maintenance processes. Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Process RMA and transfer requests. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Perform additional projects/duties to support ongoing business needs Must be knowledgeable of the organization's policies, procedures, practices, products and services. This position serves as the primary point of contact for independent distributors and COD branches. Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Knowledge & Skills HVAC product knowledge and market knowledge strongly preferred Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry Excellent customer service skills Problem solving, de-escalating and resolving conflicts Effective verbal and written communication and listening skills Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives. Ability to use good judgement and strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Quality focus - attention to detail and accuracy and effective documentation skills Excellent organizational and time management skills including prioritization skills to complete projects on time. Ability to analyze and process Information Experience 3 - 6 years of customer service experience within HVAC industry Education High School diploma or GED equivalent Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $25k-34k yearly est. 22h ago
  • Inside Sales Representative

    Allied Title & Escrow

    Customer service representative job in Houston, TX

    Allied Title & Escrow is one of the fastest-growing title companies in the country, expanding rapidly across 12+ states. We are looking for a motivated, professional, and relationship-driven Sales Representative to join our Houston team. This role focuses on converting warm title leads by educating clients on the Allied difference and ensuring smooth title processing from contract to close. This is an ideal position for someone who thrives on phone interaction, enjoys helping clients navigate the home-buying process, and wants to grow their career with a company known for exceptional service-backed by more than 15,000 five-star reviews. You'll work closely with our Growth Manager in this position and will be pivotal to the growth of the company. Day-to-Day Job Responsibilities The Sales Representative will be responsible for lead outreach, inbound call handling, and guiding clients through the benefits of using Allied Title & Escrow. You will serve as a key communicator for buyers, sellers, and agents, helping convert warm title opportunities into closed transactions. Daily expectations include: Make 30-40 outbound calls per day to warm leads, clients, and agents regarding title insurance needs. Receive incoming calls from clients inquiring about title, escrow, or contract questions. Clearly explain Allied's value proposition, including our customer-experience-driven approach and industry-leading service record. Track and follow up with leads to ensure they capitalize on available title discounts, prepaid title products, or incentives. Document all outreach and client interactions in CRM systems to ensure accurate and timely tracking. Identify opportunities to educate consumers about Allied's services, process timelines, and benefits. Assist with general customer service needs, including answering questions about contracts, next steps, and title processes. Maintain a high standard of professionalism and communication while representing Allied Title. What We're Looking For 1-2 years of experience in sales or customer service. Strong communication skills and a natural ability to build rapport over the phone. Highly organized, dependable, and comfortable managing multiple ongoing conversations and follow-ups. Experience with CRM tools or sales-tracking software. Ability to work hybrid from our Houston office. A self-motivated, positive attitude with a desire to hit goals and contribute to team success. Reliable transportation for occasional in-person meetings or trainings. About Us In 2016, we noticed that the title industry was outdated and didn't prioritize the customer. We knew we could do better. We set out to create a closing experience that celebrates homeownership the way it should be. What started as one office and two employees in the D.C. area has grown into 50+ team members across 12 states, earning 15,000+ five-star reviews along the way. We are proud of the service, culture, and innovation we've built-and we're just getting started. Vision: To be the BEST, not the biggest, title company there is.
    $39k-64k yearly est. 4d ago
  • Inside Sales Representative

    Blue Signal Search

    Customer service representative job in Houston, TX

    Our client is a well-established plumbing supplies company, with over 35 locations in the state. They are currently looking to hire an Inside Sales Representative to assist customers with in-depth product knowledge and ensure quality service. The Inside Sales Representative will provide exceptional service, process sales transactions, and ensure that client needs are met efficiently and accurately. This role requires strong customer service skills, product knowledge, and the ability to thrivein a fast-paced work environment. This Role Offers: Competitive annual base salary, a comprehensive benefits program, including medical, dental, and vision insurance with prescription coverage. 401(k) and retirement cash account plans to help you save for the future. Life insurance coverageto provide financialsecurity for you and your loved ones. Pre-tax flexible spendingaccounts for healthcare and dependent care expenses. Well-establishedcompany with ample opportunity for professional growth. Focus: Engage and support customers throughout their purchasing journey, providing exceptional service and guidance. Efficiently process sales orders, ensuring precision and attention to detail. Offer customers comprehensive and up-to-date information about product specifications and pricing, empowering them to make informed decisions. Collaborate with the team to deliver outstanding customer service, handling phone inquiries and addressing customer needs with enthusiasm and expertise. Maintain a visually appealing and well-stocked displayarea, showcasing diverse range of plumbing suppliesand ensuring customers have easy accessto what they need. Prepare orders for delivery with utmost accuracy,ensuring items are carefully selected and properly packaged for shipment. Adhere to company policies when processing cash sale returns and efficiently manage refund paperwork. Sustain a well-kept and hospitable counterarea, cultivating an inviting environment that amplifies the overall customer experience. SkillSet: Completion of high school or an equivalent level of education. 1+ years of wholesale distribution and plumbing industryexperience. Excellent customer service and communication skills, and strong relationship- building abilities. Capability to assesscustomer needs, proposeprofitable resolutions, and skillfully concluding sales transactions. Ability to safely maneuvera forklift and handle diversematerial-handling equipment. In-depth understanding of the product line or the capability to quickly gain comprehensive knowledge. Ability to navigate essentialcomputer functions, along with workingknowledge of Microsoft Office suite. Demonstrate a proactive attitudeand willingness to support team members in various tasks as needed. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in sales C business development recruiting. We have a strongtrack record of finding top-performing talent in areas such as sales leadership, account management, and business development strategy. Learn more at bit.ly/3NNY1wM
    $39k-64k yearly est. 4d ago
  • Member Service Representative

    Hirepower 4.0company rating

    Customer service representative job in Sugar Land, TX

    Duration: 9 + Months Schedule: Monday - Friday; 7:30am - 4:30pm Qualifications: Highschool diploma or GED Minimum 2 years of credit union and/or banking experience as a Member Service Representative. Previous cash handling experience. Strong communication and interpersonal skills. Ability to work with minimal supervision and manage time efficiently. Demonstrated ability to maintain confidentiality and exercise discretion. Experience using Fiserv/DNA core systems preferred. Bilingual - Spanish proficiency is a plus. **Credit Check required** - No Bankruptcy, No Collections. Description: We are seeking a Member Services Representative to serve as the primary point of contact for our members. This role is responsible for delivering exceptional service while managing a variety of daily banking and account-related tasks. The ideal candidate is detail-oriented, self-motivated, capable of working independently, and thrives in a collaborative team environment. Greet and assist members and visitors professionally and courteously. Handle a variety of member interactions including walk-ins, emails, phone calls, support tickets, and CRM messages. Open and service member accounts, providing full membership support and guidance. Assist members with issues related to debit/credit cards, including reissuing and mailing cards. Promote and cross-sell financial products and services tailored to member needs. Conduct account maintenance with proper documentation and authorization. Serve as Backup Teller: Process deposits, withdrawals, loan payments, credit card payments, and cash checks in accordance with policies and procedures. Maintain security and confidentiality of all member information. Ensure full compliance with all financial regulations including the Bank Secrecy Act, Patriot Act, and OFAC. Perform other duties as assigned. Company Info: Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. JOB-10045443 GFCLW
    $25k-33k yearly est. 2d ago
  • Inside Sales Representative

    TRS Roofing Systems-Houston, LLC

    Customer service representative job in The Woodlands, TX

    Job Title: Business Development Representative Employment Type: Full-Time Who We Are: At TRS Roofing Systems, we're a leading provider of high-quality commercial roofing solutions, serving businesses across the nation since 2009. We specialize in durable, energy-efficient roofing systems for warehouses, offices, retail spaces, and industrial facilities. Our team of skilled professionals are committed to excellence, safety, and customer satisfaction. Job Summary: The Business Development Representative plays a key role in driving growth within the commercial roofing industry by managing existing client relationships and identifying new sales opportunities. This position requires a self-motivated and results-driven professional with a proven track record in sales, strong communication skills, and the ability to thrive in a client-focused environment. Responsibilities: Maintain and update lead pipelines with current client and bid information to ensure accurate records and support strategic follow-up. Cultivate and strengthen client relationships through phone, email, and in-person interactions to drive engagement and retention. Promote and follow up on tailored proposals and bids to secure new projects and enhance long-term partnerships. Leverage sales analytics to inform and refine outreach strategies, targeting high-potential opportunities. Conduct ongoing research into market conditions, competitor activity, and industry trends to identify growth opportunities. Collaborate with team members to develop and execute business development strategies aligned with organizational goals. Partner with internal departments and external stakeholders to prepare compelling, customized proposals and bid packages. Qualifications Required: Minimum of 2 years' experience in a sales role Excellent communication and negotiation skills with a client-focused approach Strong collaboration abilities and interpersonal effectiveness across teams Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Preferred: Experience using CRM platforms Background in commercial roofing, construction, or related industries Benefits: Competitive salary with performance-based bonuses. Comprehensive benefits package, including health insurance, 401(k), and paid time off. The chance to contribute to a growing company where your efforts directly impact our expansion in the commercial roofing market.
    $39k-64k yearly est. 3d ago
  • Customer Experience Consultant - 100% Commission | Houston, TX (SG-669871)

    Strickland Group LLC 3.7company rating

    Customer service representative job in Houston, TX

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $72k-114k yearly est. 2d ago
  • Client Retention

    Alliant Group 4.4company rating

    Customer service representative job in Houston, TX

    As a Client Retention Associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm's mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team. As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines. Responsibilities • Account management of existing clients • Proactively reach out to inactive clients to rekindle relationships and encourage their return • Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide • Schedule client meetings, conference calls and follow-up appointments with great attention to detail • Track outstanding proposals and follow-up with clients until proposal is signed • Maintain client relationship management (CRM) database Qualifications • Bachelor's degree required • Preferred 1+ year of experience in a fast-paced, consultative sales role • Results-oriented, competitive, and driven to achieve activity and revenue goals • Dynamic verbal communication, robust active listening, and excellent presentation and writing skills • High sense of urgency with the ability to meet deadlines and changing priorities • Collaborative and team focused • Receptiveness to performance feedback within a team environment is essential • Proficiency with Microsoft Office Suite and other relevant software applications • Candidate must reside or relocate to Houston, TX alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more! Do Work That Matters. Alliant ***************************
    $36k-65k yearly est. Auto-Apply 50d ago
  • Order Fulfillment Representative

    Tait North America 4.3company rating

    Customer service representative job in Houston, TX

    Purpose of Role The Order Fulfilment Representative (OFR) manages the day to day relationship with the customer/dealer, responding to their inquiries and providing prompt and accurate information regarding Tait product and services as well as processing standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing. The OFR will manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction includes planning, coordinating and monitoring logistics operations such as warehousing, inventory, transportation. This is a key role working closely with customers to build trusting relationships and provide a high standard of service while ensuring smooth operations aiming for maximum efficiency. Communication skills are a must along with efficient record-keeping abilities and a customer-oriented approach. Scope of the Role Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements. Process all customer orders in a timely manner in the ERP system using the appropriate order type. Ensure contract review (where required) is complete and that commercial team approval is sent. Check availability of Tait product and third party supplier, raising purchase orders where appropriate. Plan and coordinate orders, to ensure orders deliverables are met. Communicate any production delays and revise dates to customers and management. Provide information to management and other interested parties on order history and current orders. Confirm orders and delivery dates back to the customers. Coordinate ERP corrections with product/pricing teams. Maintain and update filing system for both outstanding and shipped orders. Resolve any shipment discrepancies, damages, or errors during the course of a delivery. Invoice customers in ERP and send invoices to appropriate party and copy finance team. Process credit and material returns with proper approvals in a timely manner. Provide regular progress reporting to both the sales team and management on status of orders. Provide support, follow up and backup (where required) to the sales team. Provide backup (as required) for receipting repairs upon arrival for store. Validate repair induction requests and initiate documents/updates. Manage and tracks repairs (customer and internal) through the repair cycle. Provide updates to the master repair tracking list with current status and issues. Manage ERP system to extract customer delivery dates for warranty requirements. Apprise repair team of issues/special requirements status and warranty entitlements. Resolve information deficiencies and updates system with data as appropriate. Create accurate and complete ERP quotations for billable repairs when required. Validate work completion for repair orders before closure and invoicing. Rectify problems such as damages, shortages and non-conformance to specifications. Monitor repair cycle time to meet performance metrics. Generate reports from company system, review data, and assist with monthly reports. Compile and distribute weekly serial number report to primary customers and answer any questions. Compile and distribute weekly order tracking report to customers and answer any questions. Manage demo equipment to ensure that the correct product meets requirements of evaluation. Assist standardizing work processes within ERP for logistics. Prepare expenditure requests for Tait and third party to fulfill customer service orders. Provide purchase orders to vendors along with Tait T&Cs. Receipt in goods/services to allow payables to process payments. Dispatching and Export Documentation Prepare required export documentation in accordance with the sales order requirements. Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned. Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines. Organise shipments (when required) by processing pickings lists and liaising with dispatch. Work with freight companies to expedite & track shipments and resolve issues. Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP. Daily purchase components required for repair from TL or Third party companies. Daily purchase safety stock converted through ERP requisitions. Sales and Customer Support First point of contact for all customer inquiries product availability, pricing, delivery, and repairs. Maintain a day to day contact with all relevant people in the appropriate sales regions. Investigate and solve customer and supplier problems. Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager Update and maintain the ERP in an accurate manner for the customer's orders. Preparation of quotations and coordination of tender documents to ensure deadlines are met. Follow up with customers for any outstanding repair quotations and advise repair team. Follow-up with customer's order quotations to secure orders or establish reason why lost. Regular calls with customers for support and to encourage new sales. Work with accounts team to monitor customer payments. Opening/maintaining/closing electronic job files and records. Take an active role in looking for improvement opportunities in procedures and customer service. Team Member Responsibilities In consultation with your Manager: Establish the most appropriate work and project related goals for you personally. Ensure that these goals can be directly related to the team plan and our own development needs. Break these goals down into specific, measurable and achievable objectives for yourself. Demonstrate habit of making plans, taking action and learning from those plans and actions. Work with your Manager to annually produce your Personal Development Plan and review regularly. Accomplish assigned duties in accordance with ISO processes. Raise tickets in quality tool capturing customer issues and assist with corrective action as required. Performance Measurements Acknowledge customer orders within two (2) hours. Process customer's standard sales orders on ERP within eight (8) business hours and provide order confirmation to customer with planned delivery dates within sixteen (16) business hours (non-standard products or new packages measured separately.) Process customer's repair and return orders within four (4) business hours. Process orders with 99% accuracy for pricing and product. Sales orders delivered in full and on time (IFOT) with 99% accuracy. Repair orders delivered in full and on time (IFOT) with 98% accuracy. Invoice customers within eight (8) hours of availability to process.
    $30k-38k yearly est. 60d+ ago
  • Bilingual Customer Retention Specialist

    Nexus Disposal

    Customer service representative job in Houston, TX

    Job Details Houston, TX Full Time $18.00 Hourly Day SalesDescription We are seeking a detail-oriented Customer Retention Specialist. This position is responsible for researching account activity, resolving past due balances, and maintaining strong relationships with our customers. The ideal candidate will act as the first point of contact for clients with billing concerns or those considering cancellation of services. In addition to account management, this position will also coordinate with field representatives on retention and cancellation efforts, serving as the main point of contact for all cancellation requests. The representative will assign and route tasks within the department to ensure timely completion and proper follow-up on customer service and retention matters. Key Responsibilities - Collections Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment or correct errors. Handle 80-100 outbound and inbound calls daily. Negotiate and monitor payment plans according to company policy. Research and resolve collection disputes professionally and efficiently. Maintain accurate records and detailed notes for all delinquent accounts. Manage bankruptcy accounts in compliance with procedures. Process and resolve returned (NSF) transactions. Prepare and file legal documents and attend court proceedings when required. Key Responsibilities - Retention Communicate with customers at risk of canceling services or those who have requested cancellation. Address and resolve customer complaints to improve satisfaction and prevent cancellations. Serve as the primary contact for all cancellations, coordinating efforts with field representatives and routing assignments to ensure smooth completion of all related tasks. Manage the service termination process, including cancellations and container removals, after approvals. Process and manage service agreement renewals and modifications. Gather and report customer insights to the service team. Stay current on industry trends, competitor activity, and potential business opportunities. Build positive, trust-based relationships with customers to support retention goals. Qualifications Required Qualifications Bilingual (English/Spanish) - fluent in both written and verbal communication. Excellent communication, time management, and organizational skills. Strong leadership and coordination abilities; capable of directing team tasks and follow-ups. Self-motivated team player with strong attention to detail. Proficient in Microsoft Excel and Word. Knowledge of standard collections practices and financial procedures. Ability to perform effectively in a fast-paced, high-volume environment. Education and Experience Required: High school diploma or equivalent; minimum 5 years of experience in collections. Preferred: Experience in a high-volume call center, commercial or business-to-business collections, or customer service environment.
    $18 hourly 58d ago
  • P/T Call Center Operator Anticipated

    Conroe Independent School District (Tx 4.2company rating

    Customer service representative job in Conroe, TX

    To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed. * Handle questions and requests that fall within level of responsibility. * Access automated Transportation routes and reports to provide route information as appropriate. * Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc. * Assist in radio dispatching to bus drivers. * Efficiently and effectively maintain a call log for each call received. * Maintain excellent attendance. * Maintain confidentiality of information. * Other duties as assigned. EXPERIENCE: QUALIFICATIONS: Education/Certification: * High School Diploma or GED Special Knowledge/Skills: * Ability to communicate effectively with others in a patient and cooperative manner * Ability to communicate professionally on radio * Working knowledge of Microsoft Windows * Able to communicate and work with bus drivers/monitors on routing needs * Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc) * Must have excellent phone etiquette * Must have a positive attitude with the ability to work as a team player CONTACT INFORMATION: Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces. APPLY TO: To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please. SALARY: Minimum hourly rate - $13.70 DAYS: 236 START DATE: 2025-2026 School Year
    $13.7 hourly 14d ago
  • Client Specialist, Business Banking

    First Horizon Bank 3.9company rating

    Customer service representative job in Sugar Land, TX

    Supports Bank clients and sales staff by performing moderately complex daily clerical functions, to maintain the office and document processing. Provide assistance to Relationship Managers in the department. **Responsibilities** + Provide Lending Support to Relationship Managers, often serving as a primary point of contact for clients' operational needs + Assist with maintaining Relationship Managers' portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues + Learn to identify clients' operational needs and bank products/services to meet these needs + Open and maintain commercial depository accounts and related documentation in accordance with policy, including Beneficial Ownership, OFAC and other requirements + Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, Treasury Management, and other bank services + Research and coordinate responses to client needs, with other departments within the bank, as needed + Process payment and fees of commercial client overdrafts + Process commercial client draws and paydowns on lines of credit + Complete routine servicing of depository accounts + Communicate with clients, attorneys, insurance companies, title companies, and various other professionals to assist with loan and deposit account management + Assist in ordering appraisals and other loan due diligence as needed + Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients (with supervision) + Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents + Data extraction and reporting: Extract, clean, and transform data from various sources, ensuring data accuracy and integrity. Generate regular reports, presenting data findings to leaders in a clear and concise manner. + Experience with data visualization tools and systems (e.g., Power BI, Excel, Salesforce, nCino, and PowerPoint). **Requirements** + High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience + Proficiency with MS Office Suite **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $33k-39k yearly est. 50d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Houston, TX?

The average customer service representative in Houston, TX earns between $22,000 and $38,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Houston, TX

$29,000

What are the biggest employers of Customer Service Representatives in Houston, TX?

The biggest employers of Customer Service Representatives in Houston, TX are:
  1. Domino's Pizza
  2. Domino's Franchise
  3. Community Choice Financial
  4. Big River Enterprises
  5. TMX Finance Holdings Inc
  6. Pizza Hut
  7. U-Haul
  8. Hermann Forwarding
  9. Texas Quality Plumbing
  10. Avis Budget Group
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