Customer service representative jobs in Huntington, WV

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Essential Function 1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. 2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business. 3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. 4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. 5. Manages requests for products, price and technical information. 6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. 7. Maintains showroom cleanliness by procedures set forth by management. 8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. 9. Tracks result of outbound campaign efforts. 10. Backs up inbound customer service, as needed. 11. Comply with all DOT and OSHA regulations. 12. Ensure all safety rules are strictly observed. 13. Perform other projects and duties as assigned * Performs other duties as assigned * Complies with all policies and standards Knowledge, Skills and Abilities * High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. * Excellent customer service skills. Ability to establish and manage customer relationships * Ability to work independently and under some pressure to meet deadlines. * Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to learn MTG's business/product types/organization/transaction systems * Excellent Telephone Communications Skills * Excellent Organizational Skills * Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail) Physical Demands Stationary Position - FREQUENTLY Move/Traverse - OCCASIONALLY Stationary Position/Seated - FREQUENTLY Transport/Lifting - FREQUENTLY Transport/Carrying - FREQUENTLY Exerting Force/Pushing - OCCASIONALLY Exerting Force/Pulling - OCCASIONALLY Ascend/Descend - OCCASIONALLY Balancing - OCCASIONALLY Position Self/Stooping - OCCASIONALLY Position Self/Kneeling - OCCASIONALLY Position Self/Crouching - OCCASIONALLY Position Self/Crawling OCCASIONALLY Reaching - FREQUENTLY Handling - FREQUENTLY Grasping FREQUENTLY Feeling - RARELY Communicate/Talking - CONSTANTLY Communicate/Hearing - CONSTANTLY Repetitive Motions - FREQUENTLY Coordination - OCCASIONALLY Travel Requirement: None The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.

Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #bssales

Job Details Harmony House - Huntington, WV Heisted House - Huntington, WV Full Time High School $13.00 - $13.00 Hourly Up to 50% Any Nonprofit - Social ServicesDescription Job Title: PATH Engagement Specialist FLSA Status: Non-Exempt Reports to: Site Manager Department: Clinical Preparation Date: August 30, 2024 CENTER'S MISSION AND VISION: Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness. JOB SUMMARY The PATH Engagement Specialist will engage consumers experiencing homelessness by assisting them to identify programs which assist with permanent housing. DUTIES AND RESPONSIBILITIES Identify and build rapport with homeless individuals and families living on the streets or in places not meant for habitation. Participate in the local housing prioritization team. Conduct assessments in accordance with local Continuum of Care policy. Facilitate entrance into housing programs in the local Continuum of Care. Assist homeless consumers by finding housing and social services resources. Work with landlords to secure housing, negotiate rental rates, and identify resources that assist with security deposits, and process assistance paperwork for consumer. Coordinate and lead outreach efforts by Continuum of Care. Provide individualized consumer support, using evidence-based case management tools to assist consumers with developing a plan to address barriers facing them in maintaining and sustaining permanent housing. Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera's service delivery. Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports. Utilizes technology provided to facilitate services and/or perform job efficiently and effectively. Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention. Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership. Qualifications SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities are required. QUALIFICATIONS AND REQUIREMENTS EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS: Valid driver's license required. Experience or prior training working with homeless, mental health, and substance abuse population is preferred. Knowledge of community resources preferred. Ability to learn, navigate, and work daily in the EHR system effectively. Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations. Possess good written and verbal communication skills in conjunction with good time management and organizational skills. Has shown the ability to be creative and think outside the box in situations. Must be able to lift to 25 lbs. EDUCATION AND TRAINING REQUIREMENTS: High School Diploma or General Educational Development Certificate required. Maintains First Aid/CPR certification. Maintains current crisis prevention/intervention training.

Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Four major functions of the Call Center Representative (CCR) are patient appointment scheduling, Pre-Authorization of Insurance, Collection of Co-Pays and Confirmation of Appointments. Essential Job Functions The Call Center Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, collects co-pays, and confirms appointments. The Call Center Representative will collaborate with office staff and providers to coordinate appointments to meet patients' needs. Resolve work queue issues and manage recall and waitlists. Operates multi-line telephones. Performs assessment activities to include review of existing orders, patient information, and clinical data. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Serves all persons served by OVP Health and OVP Health Care. Demonstrate competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics Other Job Functions Maybe asked to maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense. Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary. Maintains safe work environment by following established infection control and safety guidelines. Follows proper equipment cleaning procedures. Attends continuing education and organizational programs. Maintains competencies and completes annual mandatory education requirements. Performs all other duties as assigned. Employment Qualifications High School graduation or GED is required, post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Working Conditions Maintains a safe working environment for patients, co-workers, and self by following established infection control and safety guidelines. Exhibits professional growth through attendance and participation in continuing education and organizational programs. Office Equipment Used: Not all inclusive Computer with keyboard and monitor Copier/fax Telephone Various Respiratory Care Equipment OUR MISSION: Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served, employees, and families. CORE VALUES: Moral, Ethical and Behavioral Guidelines Family: OVP Health is proud to be a family-owned company. We hold ourselves to the highest standards: the family values that are passed from generation to generation. However, at OVP Health we also believe that our coworkers, our persons served and our community are family. That means we will always treat you like family, no matter what health struggle you're facing. Quality: In an ever-changing health care industry, our commitment to consistent, high-quality care has been the same since day one. Our highly trained physicians and nurses are constantly striving to provide the latest, most advanced care and treatment to persons served. Our medication-assisted treatment program is fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities). In everything we do, our goal is to provide persons served and their loved ones with the highest level of care possible. Community: At OVP Health, we believe in giving back. And our commitment to improving the communities we serve doesn't stop at providing high-quality medical care. After work and on weekends, OVP Health employees can be found volunteering in the community, and we are proud to support a number of nonprofit groups in the areas we serve. Integrity: Ethical, responsible health care is a nonnegotiable at OVP Health. We treat our coworkers, our persons served and our communities with honesty, trust and respect and hold ourselves to the highest standards of ethics and professionalism. Earning a patient's trust and loyalty is our greatest reward. EEO Statement OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper inference with the ability of OVP Health employees to perform their job duties may result in discipline up to and including discharge.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role (Call Center) - Full-Time: Monday - Friday 8am-4:30pm CST - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Job Description For 30 years, The Hutch Agency has been a trusted name in the Proctorville, OH community and surrounding areas, including Huntington, WV, and Ashland, KY. Ten years ago, we expanded to a second location in Lexington, KY. Our motto, "Caring People, Professional Advice," reflects our commitment to our customers. Our agency thrives on teamwork, honesty, integrity, and a passion for learning. Were not just looking for anyone to join our team; we seek individuals who care about others, are eager to learn, and maintain a positive attitude. Negativity doesnt fit in with our culture, and we welcome those who share our values. We are looking for a dependable , caring, compassionate and detail-oriented Insurance Customer Service Agent to join our Proctorville, OH office. In this role, you will be the face of our agency, helping customers navigate their insurance needs with care and professionalism. This position offers a base salary plus bonus opportunities, with total compensation ranging from $31,200 + annually depending on experience, etc. If youre looking to join a team that values integrity, cares about its employees, and is dedicated to helping customers make informed decisions, The Hutch Agency might be the perfect place for you! Apply today to start your journey with us. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Retirement Plan Evenings Off Weekends off License Continuing Ed Reimbursement Family friendly Paid Volunteer Days Career Growth OpportunitiesTeam Meetings Responsibilities Provide exceptional customer service by addressing client inquiries and needs. Gather and accurately input information from prospects seeking insurance quotes. Utilize our rating system to efficiently enter and quote prospects. Assist in analyzing clients current policies to identify needs and opportunities. Support agency growth by seeking out cross-selling opportunities. Maintain a positive, team-oriented attitude and offer assistance to colleagues when needed. Requirements No license is required before starting, but licensing is required within 60 days. Licensing assistance is provided. Preferably 2 years of prior insurance or sales/customer support experience. Attention to detail and excellent time-management abilities. A sensitivity to the nuances of communication in both verbal and written form, and the ability to listen, ask probing questions, and document your findings. Ability to follow up with clients and cross-sell/upsell new policies. Be comfortable with and able to use social media to promote yourself and the agency when needed A genuine interest in helping others and working in a collaborative environment.

**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Details Entry Portsmouth, OH Part Time None $13.05 Environmental Health, Safety & SecurityDescription JOB DESCRIPTION: Fire Watch, Part-Time. The Environmental Services Specialist I is responsible for maintaining the appearance and condition of the facility and grounds, and other services as deemed necessary by the supervisor, ESS Lead, and when applicable ESS II. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. 1. Maintains cleanliness of the facility, fulfilling the requirements of the daily, weekly, and monthly cleaning schedule. 2. Performs minor repairs to facility using hand and power tools to maintain functionality and interior appearance. 3. Notifies Lead of any specialized or major repairs needing attention. 4. Maintains exterior grounds such as litter removal, weed trimming, or upkeep of landscaping. 5. Prepares conference rooms for scheduled meetings/activities. 6. Responsible for completing all necessary safety courses as offered through TCC. SECONDARY FUNCTIONS Secondary functions are duties, which are not exclusive of the position, can be performed by other positions; however, secondary duties are to be performed for the efficiency of The Counseling Center, Inc. 1. Performs any other duties as assigned by the Lead. COMPETENCIES 1. Skill in the utilization of household cleaning equipment, supplies and maintenance tools including, but not limited to vacuum cleaner, kitchen appliances, hand and power tools. 2. Ability to maintain accurate and timely records. 3. Skills in effective interpersonal communication. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE 1. High School Diploma or equivalent preferred. 2. Knowledge of addiction and recovery preferred. 3. Maintains applicable agency trainings. 4. Lifting up to 50lbs required.

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees! Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients, and team members? ARC has been leading the way and has become one of the fastest-growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services, and improving lives by creating opportunities for people to discover hope and live their God-given destiny! ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of everything we do! We are hiring a Denials Resolution Specialist to our growing team! Under direct supervision the Denials Resolution Specialist is responsible for resolving outstanding claims with government and commercial health insurance payers submitted on behalf of Addiction Recovery Care in accordance with established standards, guidelines and requirements. Key Responsibilities Conducts root cause analysis of all assigned insurance payer claims and denials to determine appropriate actions required to resolve the claim / denial into a paid status. Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. Builds relationships with MCO. Corrects identified billing errors and resubmits claims with necessary information through paper or electronic methods. Anticipates potential areas of concern within the claim's denial function; identify issues/trends and provides feedback to Manager / Corporate Director Revenue Cycle. Recognizes when additional assistance is needed to resolve claim denials and escalates appropriately and timely through defined communication and escalation channels. Carry out insurance appeals Resolves work assigned according to the prescribed priority and/or per the direction of the Manager and in accordance with policies, procedures and other job aides. Assists with unusual, complex or escalated issues as necessary. Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc. Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records. Identifies potential trends in denials/reimbursement by payer or by type, denial reason, or coding issue and reports to supervisory staff for appropriate escalation. Uses critical thinking skills and payer knowledge to recommend system edits to reduce denials and result in prompt and accurate payment. Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding. Communicates with Manager and staff regarding insurance carrier contractual and regulatory requirements that impact payment and denials. Meets quality assurance and productivity standards for timely and accurate claim / denial resolution in accordance with organizational policies and procedures. Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function. Understands detailed billing requirements, denial reason codes, and insurance follow-up practices. Understands government and commercial insurance reimbursement terms, contract language, and appropriate reimbursement amounts. Has knowledge of, and is compliant with, government regulations including "signature on file" requirements, compliance program, HIPAA, etc. Establishes and maintains professional and effective relationships with peers and other stakeholders. Works collaboratively with payers and revenue cycle staff to explain denial or underpayment issues. Establishes and maintains a professional relationship with all Addiction Recovery Care leadership and staff to resolve issues. Promotes an atmosphere of collaboration so peers feel comfortable approaching issues and challenges specific to their payer or specialty. Depending on role and training, may be called upon to support other areas in the Revenue Cycle. Performs related duties as required. Key Experience and Education Needed: High school graduate or equivalent is required Some college coursework is preferred Graduate from a post -high school certificate program in medical billing or another business-related field is preferred KNOWLEDGE/SKILLS/ABILITIES: Two years claim review and/or denial resolution experience which demonstrates attainment of the required requisite job knowledge and abilities. Knowledge of medical insurance, payer contracts, and basic medical terminology and abbreviations Ability to effectively prioritize and execute tasks while under pressure; make decisions based on available information and within the scope of authority of the position; excellent customer service skills, including professional telephone interactions. Effective organizational and problem-solving skills are required Demonstrated ability with medical billing systems and third-party payment processes are required. Good verbal and written business communication skills sufficient to clearly document issues and effectively communicate. Detail oriented Excellent keyboarding skills and experience with medical billing systems. Substance abuse experience preferred. Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the which are related to work as a member of an addiction treatment team. ARC full-time employees enjoy very attractive benefits packages for employees and their families including health, dental, vision, life insurance, a wide array of ancillary insurance products for life's needs, a 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies. Come join the ARC team and transform lives anchored in strong family relationships, social responsibility, and meaningful career paths by empowering our nationally recognized crisis to career model while being your B.E.S.T.! Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

Are you ready to power up your career with one of the nation's largest and most respected electrical distributors? Since 1952, State Electric Supply Co. has been a leader in the electrical distribution industry, offering unmatched service and expertise across 42 locations in 7 states. Now, we're looking for a dedicated and motivated Inside Sales Representative to join our team and help us deliver excellence to our customers! The Inside Sales Representative is responsible for: Identify customer needs and recommend appropriate products or services Build and maintain strong customer relationships Maintain a thorough understanding of our product offerings and industry trends Process customer orders Provide exceptional customer services Job Requirements: High school diploma or equivalent. Previous Customer Service and Sales experience preferred. Ability to accurately operate cash register. Excellent verbal and written communication skills Strong organization skills and attention to detail Why State Electric Supply Co.? At State Electric, you're not just another employee, you're a vital part of a high-energy team that thrives on innovation, collaboration, and excellence. We believe in empowering our people with the tools and support they need to succeed in a dynamic and rewarding environment. Our Benefits Are Electrifying! We don't just offer competitive pay, we provide a benefits package that will charge up your career, including: Comprehensive Healthcare Coverage: UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care. Health Savings Account (HSA): Through Optum, take advantage of tax-advantaged savings for medical expenses. Disability and Life Insurance: Coverage provided by Mutual of Omaha for peace of mind. TextCare & Wellness Program: Stay connected with healthcare providers and maintain your well-being. Retirement Savings Plans: 401K and Roth IRA plans, plus Profit Sharing opportunities. Flexible Paid Time Off to help you maintain a healthy work-life balance. Tuition Reimbursement & Education Assistance for lifelong learning. Weekly Pay with Direct Deposit for added convenience. Employee Discounts and Purchase Benefits, because we value you! A Career with State Electric is More Than Just a Job-It's a Community! At State Electric Supply Co., we're not just in the business of selling products, we're in the business of building lasting relationships. You'll work alongside a team of talented professionals dedicated to delivering the latest technology and solutions to our communities. Ready to Power Up Your Career? If you're motivated, customer-focused, and ready to take on new challenges, we want to hear from you! State Electric Supply Co. offers endless opportunities for professional development and career advancement-join us and be part of something big. Apply Today! State Electric Supply Co. is an Equal Opportunity Employer, committed to fostering an inclusive and diverse work environment. We value the unique perspectives and backgrounds of all our employees, and we invite talented individuals from all walks of life to apply. Notice: Your safety and security matter to us. During the recruitment process, no recruiter or employee will request sensitive financial or personal information via email. If you encounter any suspicious activity, please reach out to us at: ********************************* or **************. Let's build the future together-apply now and energize your career with State Electric Supply Co.

Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES

Job Details Morris Street - Charleston, WV Clay County - Clay, WV $20.87 HourlyDescription Summary of Job Function: Works in the community to assist consumers with serious mental illness, substance abuse, co-occurring or co-existing disorders that are at risk of psychiatric hospitalization or are currently hospitalized. Collaborates and engages with community resources to prevent the need for involuntary commitment, improve community integration, and promote recovery by addressing the needs of all eligible individuals. Coordinates the care of consumers on their caseload with other team members to ensure the needs of the consumers are met. Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions: Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members. Schedules appointments and assures all parties have relevant consents and information needed. Arranges and provides transportation for consumers as needed. Completes initial needs assessment to identify needs/goals of the consumer. Completes crisis safety plans with consumers. Makes contact with all referrals assigned within 24 hours and documents activity per policy. Coordinates appointments with other team members to ensure a minimum of a once a month face to face contact is provided to consumers in the home or a community setting to ensure behavioral health stability. Provides comprehensive transitional care when the consumer receives services with another provider such as hospitals, drug courts, primary care providers, etc. Provides face to face contact with a consumer within 3 days of discharge from a psychiatric hospitalization to assure that their basic and personal needs are met. Refers consumers and families to additional services based on individual consumer need. Assists/links consumers to personal and community supports necessary to live independently in the community such as housing, employment, benefits, paying bills, etc. Provides outreach in the community served to promote community engagement services. Encourages consumer participation and compliance in all program services. Educates and models healthy basic living and personal care tasks/behaviors for consumers. Provides after hours availability to meet individual consumer needs. Participates in staffing meetings and submits requested reports to supervisor. Attends all center meetings/trainings as assigned. Writes professional, quality reports and correspondence. Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports. Utilizes technology provided in order to perform job efficiently and effectively. Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention All other duties assigned. Job Specifications: 1. Education, Certification/License, and/or Experience a. Bachelors Degree from a four-year institution in Psychology, Counseling, Social Work, Criminal Justice, Sociology, or Education. b. Valid Drivers License. 2. Knowledge, Skills, and Abilities required: Experience and prior training working with mental health, substance abuse population, and co-existing population is preferred. Knowledge of community resources preferred. Physical & Mental Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical and Mental Requirements: Physical Demands Continuous Over 70% Frequent 40%-69% Occasional 15%-39% Rarely Up to 15% Standing x Sitting x Walking x Climbing x Bending x Crouching x Pushing/Pulling x Carrying x Lifting/Lowering 1-15 lbs. x 15-30 lbs. x 30-50 lbs. x Over 50 lbs. x Fine Hand/Eye Coordination x Color Discrimination x Hearing Acuity x Visual Acuity x Body Fluid Exposure x Mental Demands Continuous Over 70% Frequent 40%-69% Occasional 15%-39% Rarely Up to 15% Concentration on Detail x Attention Span of 1+ hours on a Task x Ability to remember multiple Tasks x Oral Communication x Written Communication x The job duties outlined herein are general statements that describe the basic job requirements and cannot state in words every aspect of job content. Prestera Center reserves the right to modify, delete, or reclassify these duties at its sole discretion at any time.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Details Portsmouth, OH Portsmouth, OH Full Time $15.42 - $17.06 Third ShiftDescription JOB DESCRIPTION: Full-Time, Third Shift. The Emergency Services Specialist is responsible for assisting with the management of the facility and providing supervision of day-to-day client activities. The ESS will also provide and document treatment services according to the treatment plan provided. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. 1. Gathers information on individual and identifies client's strengths, weaknesses, needs and problems and reports to the Coordinator or Director in order to assist in treatment planning. 2. May conducts individual counseling and case management sessions with client on a one-to-one basis. Ensures individual treatment plan is appropriate to client needs and is being implemented properly. 3. Assists with personal care services, including self-care, grooming, eating, bathing, budgeting, inter-personal relationships and self-administering medications. 4. Conducts educational and group counseling services in an effort to improve coping skills and provide a forum in which to share and learn communication skills. 5. Provides written documentation of client activity, and written updates in order to maintain compliance with requirement standards, provides documentation for billing of services. Initiates all correspondence and paperwork related to client service reports (i.e., letters, progress notes, etc.). 6. Provides input to treatment team regarding the developments of treatment plans and client progress. Meets with Program Coordinator or Director for review, input and consultation into client plan. SECONDARY FUNCTIONS Secondary functions are duties, which are not exclusive of the position, can be performed by other positions; however, secondary duties are to be performed for the efficiency of The Counseling Center, Inc. 1. Performs any other duties assigned by the Program Coordinator/Director. COMPETENCIES 1. Demonstrated knowledge of alcoholism and chemical dependency. 2. Ability in the area of effective communication, interpersonal skills. 3. Ability to make decisions and to demonstrate sound judgment. 4. Ability to effectively manage self and tasks for maximum efficiency. 5. Ability to complete all required documentation in accordance with agency policy. 6. Knowledge of federal and state laws, and public and private resources pertaining to counseling services. Qualifications MINIMUM QUALIFICATIONS, TRAINING AND EXPERIENCE 1. Shall be currently certified, or eligible for certification, by one of the following licensure/certification entities as required by the position: ODADAS, State of Ohio Counselor and Social Work Board, Ohio Board of Nursing. 2. Valid Motor Vehicle License and ability to maintain insurability preferred. 3. Maintain CPR/First Aid training. 4. Fire and Other Disaster Procedures 5. Obtaining Medical and Psychiatric Assistance 6. Client Rights 7. Abuse and Neglect 8. Assistance with Self-Administering of Medication 9. Maintains applicable agency trainings.

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees! Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients, and team members? ARC has been leading the way and has become one of the fastest-growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services, and improving lives by creating opportunities for people to discover hope and live their God-given destiny! ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of everything we do! We are hiring a Denials Resolution Specialist to our growing team! Under direct supervision the Denials Resolution Specialist is responsible for resolving outstanding claims with government and commercial health insurance payers submitted on behalf of Addiction Recovery Care in accordance with established standards, guidelines and requirements. Key Responsibilities Conducts root cause analysis of all assigned insurance payer claims and denials to determine appropriate actions required to resolve the claim / denial into a paid status. Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. Builds relationships with MCO. Corrects identified billing errors and resubmits claims with necessary information through paper or electronic methods. Anticipates potential areas of concern within the claim's denial function; identify issues/trends and provides feedback to Manager / Corporate Director Revenue Cycle. Recognizes when additional assistance is needed to resolve claim denials and escalates appropriately and timely through defined communication and escalation channels. Carry out insurance appeals Resolves work assigned according to the prescribed priority and/or per the direction of the Manager and in accordance with policies, procedures and other job aides. Assists with unusual, complex or escalated issues as necessary. Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc. Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records. Identifies potential trends in denials/reimbursement by payer or by type, denial reason, or coding issue and reports to supervisory staff for appropriate escalation. Uses critical thinking skills and payer knowledge to recommend system edits to reduce denials and result in prompt and accurate payment. Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding. Communicates with Manager and staff regarding insurance carrier contractual and regulatory requirements that impact payment and denials. Meets quality assurance and productivity standards for timely and accurate claim / denial resolution in accordance with organizational policies and procedures. Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function. Understands detailed billing requirements, denial reason codes, and insurance follow-up practices. Understands government and commercial insurance reimbursement terms, contract language, and appropriate reimbursement amounts. Has knowledge of, and is compliant with, government regulations including "signature on file" requirements, compliance program, HIPAA, etc. Establishes and maintains professional and effective relationships with peers and other stakeholders. Works collaboratively with payers and revenue cycle staff to explain denial or underpayment issues. Establishes and maintains a professional relationship with all Addiction Recovery Care leadership and staff to resolve issues. Promotes an atmosphere of collaboration so peers feel comfortable approaching issues and challenges specific to their payer or specialty. Depending on role and training, may be called upon to support other areas in the Revenue Cycle. Performs related duties as required. Key Experience and Education Needed: High school graduate or equivalent is required Some college coursework is preferred Graduate from a post -high school certificate program in medical billing or another business-related field is preferred KNOWLEDGE/SKILLS/ABILITIES: Two years claim review and/or denial resolution experience which demonstrates attainment of the required requisite job knowledge and abilities. Knowledge of medical insurance, payer contracts, and basic medical terminology and abbreviations Ability to effectively prioritize and execute tasks while under pressure; make decisions based on available information and within the scope of authority of the position; excellent customer service skills, including professional telephone interactions. Effective organizational and problem-solving skills are required Demonstrated ability with medical billing systems and third-party payment processes are required. Good verbal and written business communication skills sufficient to clearly document issues and effectively communicate. Detail oriented Excellent keyboarding skills and experience with medical billing systems. Substance abuse experience preferred. Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the which are related to work as a member of an addiction treatment team. ARC full-time employees enjoy very attractive benefits packages for employees and their families including health, dental, vision, life insurance, a wide array of ancillary insurance products for life's needs, a 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies. Come join the ARC team and transform lives anchored in strong family relationships, social responsibility, and meaningful career paths by empowering our nationally recognized crisis to career model while being your B.E.S.T.! Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Powered by JazzHR dE33jn5lAD

Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.

Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular